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In today's fast-paced business world, companies are always searching for ways to maximize efficiency and save costs. Two strategies that have been widely debated are outsourcing and backsourcing. But what exactly are these practices, and which one is truly better for your company? In this blog post, we dive into the nitty-gritty of backsourcing and outsourcing to shed light on the pros and cons of each approach and help you make an informed decision for your business.
Backsourcing is when a company brings back certain business processes that were previously outsourced, to be handled in-house again. Outsourcing is when a company hires another company, often located in a different country, to handle certain business processes for them.
Some backsourcing examples include a shoe manufacturing company where they might outsource the job of making the shoes to a factory in China. But, they might decide to bring that job back in-house, or backsourcing it, if they want more control over the production process or want to save money. So, outsourcing is when a company gives a job to another company to do, and backsourcing is when a company takes a job back and starts doing it themselves again.
Backsourcing can have a number of benefits for businesses, such as:
Backsourcing can result in lower wages and benefits for workers, as well as lower overhead costs for the company. By bringing production or manufacturing processes back in-house, a company can reduce the costs associated with outsourcing, such as shipping and logistics expenses, and currency exchange rates. This can also help to reduce costs associated with labor laws and regulations, which can vary greatly between countries.
Backsourcing allows a company to quickly adjust to changes in demand for its products or services. By having more control over the production process, a company can respond more quickly to changes in customer demand and market conditions. This can help to keep inventory levels low, reduce lead times, and improve overall efficiency.
By bringing production or manufacturing processes back in-house, a company can have better control over the quality of its products or services. This can help to reduce the risk of product defects and improve customer satisfaction. Additionally, by having more control over the production process, a company can better protect its brand reputation.
By backsourcing, a company can gain a competitive edge by being able to respond more quickly to market changes and customer needs. This can help to improve the company's overall competitiveness by allowing it to offer more innovative products and services, and respond more quickly to customer demand.
By backsourcing, a company can better protect its proprietary technology and intellectual property. When production or manufacturing processes are outsourced, there is a risk that intellectual property may be stolen or misused. By bringing these processes back in-house, a company can better protect its proprietary technology and intellectual property.
By bringing production or manufacturing processes back in-house, a company can better manage its relationships with suppliers and vendors. This can help to reduce dependency on any one supplier and improve supplier performance. Additionally, by having more control over the production process, a company can reduce the risk of supply chain disruptions.
With backsourcing, the IT department can be integrated with the business, leading to a more efficient and effective organization. This can help to improve communication and collaboration between the IT department and the rest of the company, and ensure that IT is aligned with the company's overall business goals and objectives.
Backsourcing does have a number of risks and challenges that companies need to be aware of and consider before making the decision to backsource. These include:
Backsourcing may involve working with teams in different countries, which can lead to communication and cultural differences that can hinder productivity and lead to misunderstandings. This can lead to delays and errors in completing tasks, and can also cause frustration and dissatisfaction among team members.
Ensuring that the quality of work being done by the backsourced team meets the company's standards can be a challenge. This is particularly true if the backsourced team is located in a different country and is not familiar with the company's processes and procedures.
When work is outsourced, the company may lose some control over the process and may have difficulty monitoring the work being done. This can lead to delays and errors in completing tasks, and can also cause frustration and dissatisfaction among team members.
Backsourcing can be more expensive than outsourcing, due to factors such as transportation, accommodation, and salaries. This can make backsourcing less cost-effective for companies, particularly for those that operate on tight budgets.
Backsourcing may involve sharing sensitive company information with third parties, which can raise concerns about data security and privacy. This is particularly true if the backsourced team is located in a different country and is not familiar with the company's data security and privacy policies.
Backsourcing may also be subject to political and regulatory risks, such as changes in laws and regulations that can affect the company's ability to operate in a particular country. This can lead to uncertainty and unpredictability in the business environment, which can make it difficult for companies to plan and make decisions.
Finding qualified workers to fill backsourced positions can be difficult, especially in certain industries or regions. This can lead to delays and errors in completing tasks, and can also cause frustration and dissatisfaction among team members.
If you want to bring back business functions that have previously been outsourced to your in-house team, here are the steps you can take to ensure smooth transition:
Some industries that commonly use backsourcing in their BPO (business process outsourcing) strategies include:
Companies in the manufacturing industry often use backsourcing to bring certain processes, such as assembly or production, back in-house. This can be done to improve efficiency, maintain control over key processes, or address issues with quality or delivery from external providers.
Retail companies may use backsourcing for processes such as customer service, inventory management, or e-commerce operations. This can help them to better control the customer experience and ensure that inventory is managed effectively.
Financial services companies may use backsourcing for processes such as accounting, risk management, or compliance. This can help them to better control sensitive financial data and comply with regulatory requirements.
Healthcare companies may use backsourcing for processes such as patient care, medical billing, or claims processing. This can help them to better control the quality of patient care and ensure that medical billing and claims processing are handled accurately.
IT companies may use backsourcing for processes such as software development, network management, or data analytics. This can help them to better control key technology processes and maintain a competitive edge.
Telecommunications companies may use backsourcing for processes such as customer service, network management, or billing. This can help them to better control the customer experience and ensure that networks are managed effectively.
Government agencies may use backsourcing for processes such as procurement, human resources, or logistics. This can help them to better control costs and ensure that key processes are managed efficiently.
Automotive companies may use backsourcing for processes such as manufacturing, supply chain management, or logistics. This can help them to better control key processes and ensure that vehicles are manufactured and delivered on time.
Backsourcing can have a number of impacts on the workforce and job market. One potential impact is that it can create new job opportunities in the domestic market, as companies bring back jobs that were previously outsourced. This can be particularly beneficial for workers in industries that were hard hit by outsourcing, such as manufacturing and certain types of service jobs.
Another potential impact is that it can lead to higher wages and better working conditions for workers, as companies may be willing to pay more for labor in the domestic market than they would for outsourced labor. However, backsourcing can also have negative impacts, such as job loss for workers in countries where jobs were outsourced to. Additionally, it can also increase production costs for companies which may lead to increased prices for consumer goods.
When transitioning to backsourcing, it is essential to maintain quality control in order to ensure that the transition is successful. The best practices in the industry for ensuring quality control include:
Outsourcing is a cost-effective strategy for businesses looking to take advantage of lower labor costs in other countries. For example, companies can outsource customer support operations to countries like the Philippines where labor costs are lower. This can help the company save money on labor expenses, which can be significant, especially for businesses with a high number of employees. Outsourcing also helps a company to focus on its core competencies. By outsourcing non-core functions, such as back-office functions or creative design services, a company can free up resources and focus on its core business activities. This can lead to increased efficiency and productivity, as the company can devote more resources to its core operations. Backsourcing, on the other hand, can be more expensive than outsourcing. When a company brings work back in-house, it may have to pay higher labor costs, which can negatively impact the company's bottom line. Also, backsourcing may require the company to invest in new equipment, facilities and other infrastructure. However, backsourcing can provide more control and oversight on the work being done. When a company outsources, it may have less control over the quality of the work being done and the processes used to complete it. By bringing work back in-house, a company can have more control over the work being done, which can lead to higher quality work. In conclusion, the decision to outsource or backsource will depend on a company's specific needs and goals. Companies should weigh the potential benefits and drawbacks of each strategy and determine which option is best for their business.
Start optimizing your business operations and experience improved operational efficiency for your company. Work with a trustworthy service provider who can handle your non-core business tasks while you concentrate on what is most important for your company. KDCI, a top outsourcing service provider based in the Philippines, is ready to assist you in scaling up your manpower without breaking a bank. We provide flexible staffing solutions in various industries, including customer service, Ecommerce, digital marketing, and accounting. Let us help you assemble an excellent offshore team in the Philippines so you can meet your customers' requirements and enhance your overall financial performance. Click the button below and get a FREE consultation with our experts today! Contact Us
In today's fast-paced and ever-changing world, the way we work is also shifting. Remote work has become an integral part of the modern workforce, with remote jobs now making up more than 15% of the total opportunities in the U.S. This trend is only going to continue to grow, as more and more companies are realizing the benefits of remote work, such as increased productivity, reduced costs, and a happier and more engaged workforce. But what exactly is remote staffing, and how does it work? In this article, we'll explore the ins and outs of this rapidly growing trend and help you understand how it can benefit your business. Whether you're a small startup or a large corporation, remote staffing can help you find the talent you need without breaking a bank. So, let's dive in and discover the world of remote staffing together!
Remote staffing in today's business process outsourcing (BPO) industry refers to the practice of hiring employees who work remotely, rather than in a traditional office setting. This can include employees who work from home, from a co-working space, or from a different location entirely.
The practice of remote staffing is becoming increasingly popular in the BPO industry, as it allows companies to access a global pool of talent, reduce overhead costs, and improve employee productivity and satisfaction. Examples of tasks that can be performed remotely in the BPO industry include customer service, data entry, telemarketing, and technical support. For example, a company based in the United States might hire a remote customer service representative in the Philippines to handle customer inquiries via phone and email. Another example is a business that hires a virtual assistant to perform data entry and administrative tasks from home. Remote staffing allows BPO companies to tap into a diverse and global workforce, enables them to expand their service offerings, and allows them to operate more efficiently and cost-effectively.
Remote staffing solutions have pushed the boundaries of saving on operational costs while keeping a higher level of productivity no matter where remote employees conduct their work. Below is a list of advantages of remote staffing every business owner must know:
Remote staffing can significantly reduce labor costs for businesses as they can hire employees from lower-cost regions. By hiring remote employees in countries where the cost of living is lower, businesses can save on salaries and benefits while still attracting highly skilled and experienced workers. This can result in significant cost savings for the business.
Remote staffing allows businesses to hire the best talent from around the world, regardless of location. This means that businesses can tap into a wider pool of potential employees, allowing them to find the most qualified and experienced candidates for the job.
Remote teams can work from anywhere and can often work outside of traditional office hours, which can increase productivity and improve work-life balance for employees. This can be beneficial for both the business and the employees, as it allows for more flexibility in scheduling and can lead to increased job satisfaction.
With remote staffing, businesses can save on overhead costs such as office space, utilities, and equipment. This can be especially beneficial for small businesses or startups that may not have the resources to invest in a physical office space.
Remote teams can be easily scaled up or down to meet the changing needs of the business. This allows businesses to quickly respond to changes in demand and can be beneficial for businesses that experience seasonal fluctuations.
With advancements in technology, remote teams can communicate and collaborate efficiently and effectively, regardless of location. This can be done through various tools such as video conferencing, project management software, and instant messaging. This can lead to improved productivity and better teamwork among remote employees.
The type of roles that can be filled through a remote staffing service varies across industries and business, but here are some of the in-demand remote staffing jobs that have grown over the past few years:
For remote employees to succeed in a remote setup, they should have the following skills and qualifications:
Remote employees need to be able to communicate effectively with their team members and managers through a variety of channels, such as email, instant messaging, and video conferencing.
Remote employees need to be able to work independently and stay focused on their tasks without the supervision of a manager.
Remote employees need to be able to manage their time effectively, juggling multiple tasks and deadlines.
Remote employees need to be proficient in the tools and technologies that are used for remote work, such as video conferencing software, collaboration platforms, and project management tools.
Remote work requires a lot of written communication, so strong written and verbal language skills are important for success.
Remote work can be disorganized, so it is important for remote employees to have strong organizational skills to keep track of their work and their schedule.
Remote work can be isolating and stressful, so remote employees need to have a positive attitude and be able to adapt to change easily.
Remote work requires a good internet connection to be able to work effectively and participate in video calls and meetings.
Quality assurance for remote staffing companies typically involves a combination of processes and tools to ensure that the work produced by remote staff meets the desired level of quality. These may include:
Overall, remote staffing agencies may also implement systematic procedures to evaluate and measure the quality of the work, and to identify and correct problems, in order to meet customer requirements and improve overall performance.
With over ten years of experience helping businesses of all sizes build the best offshore team, KDCI has cemented itself as one of the leading service providers of staffing solutions in the Philippines. We’ve worked with dozens of top global brands, including but not limited to Apple, Canon, and Dell. That said, you can trust our global expertise in outsourcing some of your non-core business functions, allowing you to focus on what matters most for your business. If you’re interested in working with Filipino professionals known for their world-class work ethics, superior English proficiency, and a strong affinity with Western culture, then partner with us! We can help you get your offshoring journey off to a smooth start. Click the button below and get a FREE consultation with one of our experts today! Contact Us
As businesses look for more efficient and cost-effective ways to complete projects, many are turning to strategic outsourcing. Multisourcing is one of the most popular and effective approaches to outsourcing, allowing companies to utilize multiple vendors to complete a single project .In this article, we'll discuss why using multisourcing can be so beneficial, as well as the potential challenges and risks associated with it. We'll also provide some tips on how to build an effective multisourcing strategy that works for your organization. By the end, you'll have the knowledge and tools you need to take advantage of the unique benefits of multisourcing and make the most of your outsourcing initiatives.
In the business process outsourcing (BPO) industry, multisourcing refers to the practice of using multiple vendors or service providers to perform different aspects of a business process, rather than relying on a single provider to handle the entire process.
This approach can provide a number of benefits, such as increased flexibility, reduced risk, and improved cost efficiency. Additionally, by using multiple providers, a company can tap into the strengths and expertise of each provider to ensure that the most effective and efficient processes are used. For example, a company that needs to outsource its accounting services may decide to use multi-sourcing. This strategy would involve outsourcing payroll for different departments to different vendors. For instance, the company may outsource payroll for its customer support department to one vendor, while outsourcing payroll for its digital marketing department to another. This allows the company to tap into the different areas of expertise available from multiple vendors, and ensure that each department gets the best possible service for their payroll needs.
Multisourcing has been around for quite some time and has helped many companies improve their operational efficiency. The following are some of the benefits of multisourcing that you haven’t heard of before:
By establishing multiple relationships with suppliers, businesses can reduce the risk of over-dependency on any particular vendor. This can be especially beneficial in the event of a disruption in the supply chain. It allows companies to have alternate sources of materials, components, and services that can help them carry on operations during such times.
Working with multiple vendors can help companies benefit from competitive rates and better cost management. They can compare quotes from multiple suppliers to get the best deals and ensure that their expenses are within budget.
Having multiple vendors allows for better communication and collaboration between companies and their suppliers. This enables companies to get more clarity on the services and products they are receiving from their suppliers.
Multiple sourcing advantages also include providing companies with more flexibility, as they can choose the best supplier to fulfill their specific needs. This can be especially helpful when companies require new materials, components, or services.
One of the advantages of having multiple suppliers is that companies can help ensure the quality of their products. They can compare the quality of materials, components, and services from different suppliers to ensure that they are getting the best quality. This can help companies maintain the quality of their products and ensure customer satisfaction.
Multisourcing can be a powerful way to manage complexity and improve efficiency in supply chain management. However, multisourcing does come with certain challenges that need to be addressed for a successful implementation. Here are some of the most common challenges that businesses face when using this strategy:
As more sources are involved in the multisourcing process, it can become difficult to gain visibility into the entire operation. This can lead to supply chain disruptions and delays. To address this challenge, organizations should use a supply chain management system that provides visibility across multiple sourcing partners.
Negotiating prices with multiple suppliers can be a time-consuming process. To simplify the process, organizations can use comparison tools to evaluate different offers and negotiate better deals. They can also use automated bidding platforms to gain access to more suppliers and negotiate prices more efficiently.
In multisourcing, it can be difficult to maintain quality standards across multiple sources. To solve this challenge, organizations can use quality assurance tools and processes to ensure that all sources are meeting the same quality requirements.
Multisourcing introduces additional risk. To mitigate this risk, organizations should conduct a thorough risk assessment of all sources and develop a comprehensive risk management strategy.
As more sources are involved in the multisourcing process, it can be difficult to identify new opportunities. Organizations should use analytics tools to analyze data from multiple sources and identify opportunities for growth.
Organizations need to have a certain level of flexibility to account for changing conditions in the market. To build flexibility, organizations should use agile sourcing models and develop relationships with suppliers who are able to respond quickly to market changes.
Organizations need to be able to scale their operations up or down quickly. To create scalability, organizations should use flexible sourcing models that allow them to quickly adjust the amount of resources they need.
Managing relationships with multiple sources can be a challenge. To address this, organizations should use collaboration tools to facilitate communication between multiple sources and create a unified platform.
Companies can use multisourcing effectively by following the best practices outlined here:
Companies need a variety of skills to implement multisourcing effectively. Some key skills include:
Companies measure the success of their multisourcing strategies by assessing their performance against predetermined objectives. The objectives should reflect the goals of the multisourcing strategy, such as cost savings, improved service quality, or improved customer experience.
To measure success, companies should collect data from all stakeholders involved, including customers, suppliers, and internal staff. This data should be analyzed to identify patterns and trends in customer feedback, supplier performance, and internal processes. This analysis should then be used to refine and improve the multisourcing strategy. Finally, companies should evaluate the effectiveness of their multisourcing strategy over time. To do this, they should track their performance against the predetermined objectives, and compare the results to past performance. This will allow them to identify areas where they are making progress, and areas that need improvement. Companies should also use feedback from stakeholders to identify potential improvements and weaknesses in their multisourcing strategy. By continuously measuring and evaluating their multisourcing strategy, companies can ensure that it remains effective and beneficial.
Don’t sweat the small stuff. Partner with a reputable service provider that can take care of your non-core business functions while you focus on what matters most for your organization. KDCI, a leading outsourcing service provider in the Philippines is here to help you with scaling up your business operations. We offer scalable staffing solutions across various verticals, including but not limited to customer support, ecommerce, digital marketing, and accounting. We can help you build the best offshore team in the Philippines so you can better respond to your customers’ needs and improve your overall bottom line. Click the button below and get a FREE consultation with one of our experts today! Contact Us
Many retailers think handling all call center processes in-house is the only way to guarantee first-rate customer experiences. But over the years, the number of online shoppers worldwide has grown to 2.64 billion. This has left many ecommerce businesses grappling with fluctuating customer inquiries. To cater to their growing customer base, high-growth businesses have started outsourcing ecommerce call center solutions. They tapped highly skilled professionals offshore and scaled their operations as big as their competitors.
It resulted in higher profit margins and customer satisfaction levels. Ecommerce call center outsourcing solutions are now a staple part of a solid customer service strategy. If you have yet to implement this in your business, you’re missing out on many opportunities.
In this blog post, we will tackle ecommerce call center solutions, the services it offers, and the benefits it can provide for your business.
An ecommerce call center solution is a customer service solution that helps retailers create a seamless customer experience across ecommerce channels and platforms. It is divided into two types of call center solutions: inbound and outbound services.
Inbound call center solutions handle incoming calls from customers. When customers need in-depth information about a product, they can contact the business, and an inbound agent can answer their inquiries. This type of call center solution is important in retaining and building long-term relationships with customers.On the other hand, outbound call center solutions perform outgoing calls to potential customers. An outbound agent can contact prospects on your lead list and introduce your product to them to convert them into sales. This type of call center solution is crucial in nurturing leads that result in higher conversions.To serve clients from North America and the UK, Amazon started outsourcing their Ecommerce customer service to the Philippines in 2018. Since then, Amazon’s customer service has earned a reputation for being among the best at helping and delighting customers worldwide.
Inbound call center solutions handle incoming calls from customers. When customers need in-depth information about a product, they can contact the business, and an inbound agent can answer their inquiries. This type of call center solution is important in retaining and building long-term relationships with customers.
Outbound call center solutions perform outgoing calls to potential customers. An outbound agent can contact prospects on your lead list and introduce your product to them to convert them into sales. This type of call center solution is crucial in nurturing leads that result in higher conversions.
To serve clients from North America and the UK, Amazon started outsourcing their ecommerce customer service to the Philippines in 2018. Since then, Amazon’s customer service has earned a reputation for being among the best at helping and delighting customers worldwide.
Ecommerce call center outsourcing solutions have a wide range of inbound and outbound customer support services. Here are some of the services your ecommerce customer support may need to increase your customer satisfaction and drive more revenues for your ecommerce business:
It’s a type of customer care where an agent handles inbound calls from customers. This service provides detailed explanations of a service or a product. Here, call center agents follow a script that is customized in accordance with their client’s brand guidelines. Once they receive an important customer inquiry, they communicate it to the company they are representing.
Ecommerce businesses outsource live phone answering services to ensure a real human attends to their customers’ needs 24/7. Instead of diverting a customer to a voicemail, an agent picks up the call and resolves customer issues. It is the strategy of most businesses to extend the hours of their customer care support and respond to customers across different time zones.
Businesses use this ecommerce call center service to streamline taking and processing online order entries in marketplaces. It provides customers with a frictionless journey from placing orders to checking them out. Apart from taking and processing orders, this service also answers inquiries from tracking to fulfilling customers’ orders. This is to ensure the successful delivery of packages in a timely manner.
Order taking answering service is one of the most frequently outsourced customer care services for faster order fulfillment. It also helps retailers reduce their cart abandonment rates and increase their average order value. In addition, it utilizes upselling and cross-selling techniques to maximize online sales in every customer interaction.
Help desk support is essential to providing excellent customer service. This type of customer support assists customers with concerns related to products. For example, when customers complain about the quality of their orders, they may reach out to help desk agents to process product refunds. They can also process other requests, such as returns or cancellations.
Moreover, help desk support is necessary for products that require assembly or installation. For instance, a customer has purchased window blinds. They can contact the help desk agent to assist them with the installation. This gives customers more value for their money, which encourages repeat business and customer retention.
Companies that want to measure customer satisfaction levels often outsource customer satisfaction surveys. This helps them collect feedback about their products from end users, usually on a scale of 1 to 5. By understanding the likes and dislikes of customers, they can improve their products and offer a more positive customer experience.
Customer satisfaction surveys are an integral part of market research. Apart from determining product-related satisfaction, it also measures the effectiveness of after-sales and customer service. This data allows businesses to devise better marketing strategies and improve customer insights.
This type of outbound call center solution is geared toward generating interest in your brand. When your product is new in the market, a skilled telemarketer can perform cold calling and reach out to your prospects. Typically, telemarketers introduce your product to prospects, share relevant information with them, and arrange a meeting or demo if necessary.
This function of telemarketing focuses on building brand awareness rather than selling a product directly to customers. That means a telemarketer should understand your unique value proposition and what your brand stands for. Telemarketing prepares the ground for actual selling, making it simple for your sales team to close deals.
Telesales, on the other hand, deals with converting leads into sales over the telephone. This service works hand in hand with telemarketing to ensure prospects make a final purchase. An effective telesales team uses customer data to improve your upselling and cross-selling techniques.
As a result, you increase your conversion rates while minimizing your costs per sale. Furthermore, your telesales team stays up-to-date with your latest product offerings. To encourage repeat business, they cold call customers who have previously purchased from your business. Not only do they help boost your sales, but they also increase your customer lifetime value.
Ecommerce call center solutions from an outsourcing provider have helped many companies achieve better results by doing less. Here’s how outsourcing call center services benefits your ecommerce business:
Outsourcing ecommerce call center solutions to BPO companies enables you to cut payroll costs. When you hire a customer support agent from an outsourcing service provider, you only pay for the service you require. You don’t need to worry about the office space, equipment, and training, as these are shouldered by your service provider. By moving from hiring in-house to offshore outsourcing customer service, you save more on labor costs and allocate it to more important investments in your company.
Ecommerce call center solutions can augment your existing customer support team during peak business seasons. A team of offshore call center agents from an outsourcing partner can give your team greater flexibility in processing high-volume orders. This results in increased productivity and protects your in-house staff from being overwhelmed with unexpected customer queries.
Providing 24/7 customer support over the phone creates higher customer satisfaction. If you want your ecommerce company to be accessible even after business hours, you should outsource ecommerce call center solutions. Customers can make split-second decisions when it comes to placing orders in their carts. So make sure you can pick up their call and delight them with timely and efficient assistance. This will likely reduce your shopping cart abandonment rates, improving customer success and satisfaction.
Businesses that outsource ecommerce call center services are more likely to achieve better profit margins than their competitors. Some of your competitors are not playing the long game. They don’t see the importance of scaling up to counter their future growth challenges. Leverage ecommerce customer service outsourcing from outsourcing companies so you can focus on your core competencies while an offshore team handles your administrative tasks.
Your ecommerce business can reach more customers and sell high-value products with the help of ecommerce customer service outsourcing services. Customer service outsourcing companies and BPO companies in the Philippines, for example, employ highly skilled call center agents to help you convert prospects into repeat buyers and brand advocates. With more repeat businesses, you increase your online sales and create a steady flow of income for your ecommerce company.
Get the same advantages as Amazon has by outsourcing your ecommerce customer support to the Philippines. Reduce your labor costs by up to 70% and hire highly trained customer support agents. Build a large customer base and become a successful seller on major marketplaces.
Here at KDCI Outsourcing, we help ecommerce businesses manage their increasing volume of customer inquiries across top communication channels. Aside from phone support, we also offer email, social media, and chat support to provide your customers with an optimized digital customer service support experience.
Through our extensive quality assurance and industry-standard first-call resolution (FCR) rate, KDCI Outsourcing's ecommerce call center service team can help you achieve the highest customer satisfaction level and fast-track your sales growth.
Contact us now to get a FREE consultation with one of our experts today!
In the world of Ecommerce, having a strong presence on marketplaces like eBay can be the key to success. However, finding the right platform to integrate your store with eBay can be a daunting task. With so many options available, it can be hard to know which one is the best fit for your business.That's why we've put together this blog article to help you find the best ecommerce platform for eBay integration in 2023. We'll take a closer look at the top platforms on the market and their specific features, so you can make an informed decision on which one is right for you.From the ease of use to the level of support, we'll cover everything you need to know to make your integration process as smooth as possible. Whether you're just starting out in ecommerce or you're an experienced seller looking to expand your reach, this article is for you. If you're ready to take your ecommerce business to new heights and tap into the power of eBay, read on!
The best ecommerce platform for eBay integration is difficult to determine because it ultimately depends on the particular requirements and objectives of a business. But some of the most well-liked and utilized ecommerce platforms for connecting with eBay are as follows:
This is a popular ecommerce platform that allows businesses to create and manage an online store. It has a built-in integration with eBay, allowing businesses to easily list their products on the marketplace and manage their inventory.
This platform provides a range of ecommerce tools, including inventory management, product listing, and order fulfillment. It also has an integration with eBay, enabling businesses to manage their eBay listings directly from their BigCommerce dashboard.
An open-source platform that offers a wide range of ecommerce features, such as catalog management, order management, and customer management. It also has an extension that allows businesses to seamlessly connect their Magento store with their eBay account.
This platform provides businesses with a variety of ecommerce tools, including inventory management, product listing, and order fulfillment. Volusion also has an integration with eBay, enabling businesses to manage their eBay listings directly from their Volusion dashboard.
This is an open-source ecommerce plugin for the WordPress platform. It has an extension that allows businesses to easily list their products on eBay and synchronize their inventory.
Connecting your ecommerce store to your eBay account is necessary for integrating the two platforms so that you can easily manage and list your products on eBay. The process of connecting your store to your eBay account will vary depending on the ecommerce platform you are using.Here are the general steps to connect your ecommerce store to your eBay account:
It is important to note that some ecommerce platforms may require you to install a plugin or extension to enable the integration with eBay. In that case, you would need to download the extension and install it on your website.By integrating your ecommerce store with your eBay account, you can save time and effort by managing your products, inventory and orders in one place. Additionally, by listing your products on eBay, you can reach a larger audience and boost your sales.
Below, we listed down the best ecommerce platforms for eBay integration that provide an easy way to list products on eBay and synchronize inventory and orders, making it a convenient solution for businesses looking to expand their reach by listing on eBay.
This is a popular ecommerce platform that allows businesses to create and manage an online store. It has a built-in integration with eBay, allowing businesses to easily list their products on the marketplace and manage their inventory. With Shopify, you can create and edit your product listings, manage your inventory, and fulfill orders all from the Shopify platform.
This platform provides a range of ecommerce tools, including inventory management, product listing, and order fulfillment. It also has an integration with eBay, enabling businesses to manage their eBay listings automation directly from their BigCommerce dashboard. With BigCommerce, you can list your products on eBay, set up your eBay store, and track your sales, all from the BigCommerce platform.
An open-source platform that offers a wide range of eBay integration features, such as catalog management, order management, and customer management. It also has an extension that allows businesses to seamlessly connect their Magento store with their eBay account. With Magento, you can list products on eBay, manage your inventory, and fulfill orders all from the Magento platform.
This platform provides businesses with a variety of ecommerce tools, including inventory management, product listing, and order fulfillment. Volusion also has an integration with eBay, enabling businesses to manage their eBay listings directly from their Volusion dashboard.
This is an open-source ecommerce plugin for the WordPress platform. It has an extension that allows businesses to easily list their products on eBay and synchronize their inventory.
Integrating your ecommerce store with your eBay sales channel allows you to list your products on eBay and manage your sales directly from your ecommerce platform. This can be done by connecting your eBay account to your ecommerce platform and configuring the integration settings.The process of integrating your ecommerce store with your eBay sales channel will vary depending on the ecommerce platform you are using, but here are the general steps:
Integrating your ecommerce store with your eBay sales management channel can be beneficial for businesses because it allows them to expand their reach by listing on the eBay marketplace, where they can reach a larger audience and potentially increase their sales. Additionally, it allows businesses to manage their store, inventory and orders in one place, saving time and effort.
We listed down here some of the best ecommerce platforms that automate the process of listing products on eBay, which can save your business a lot of time and effort. Automating the process also ensures that your listings are always up-to-date and accurate, which can help increase sales and customer satisfaction.
Shopify allows businesses to automate their product listings on eBay by using apps such as "eBay for Shopify" which allows you to automatically list products on eBay and also synchronize inventory and pricing. This means that when you make changes to your products on Shopify, they will automatically be reflected on your eBay listings.
BigCommerce also has an integration with eBay that allows businesses to automate their product listings. With the BigCommerce integration, businesses can automatically list their products on eBay and also synchronize inventory, pricing and also manage orders.
Magento also has an extension that allows businesses to automate the process of listing products on eBay. With this extension, businesses can automatically list products on eBay and also synchronize inventory and pricing.
Volusion also offers an integration with eBay that allows businesses to automate their product listings. With Volusion's integration, businesses can automatically list their products on eBay and also synchronize inventory and pricing.
WooCommerce also has an extension that allows businesses to automate the process of listing products on eBay. With this extension, businesses can automatically list products on eBay and also synchronize inventory and pricing.
One popular ecommerce platform that can help you manage your eBay sales from one place is ChannelAdvisor. It allows you to manage your inventory and orders across multiple marketplaces, including eBay. Other options include:
It is important to evaluate these platforms to see which one best fits your specific needs and requirements.
There are several ecommerce platforms that have a direct connection to eBay's API for easy integration. Some examples of the best ecommerce platform for eBay integration include:
This is among top ecommerce platforms that allows businesses to easily create and manage an online store. It has a built-in integration with eBay, which allows businesses to quickly list their products on the eBay marketplace.
This is another popular ecommerce platform that offers a direct integration with eBay. Businesses can use this integration to list their products on eBay and manage their inventory and orders from within the BigCommerce platform.
Magento is an open-source ecommerce platform that provides a direct connection to eBay's API. It allows businesses to list their products on eBay and manage their inventory, orders and shipping directly from the Magento platform.
Volusion is an ecommerce platform that has an eBay integration that allows you to list products and manage orders directly from Volusion.It's worth noting that most ecommerce platforms will have an app marketplace or a marketplace where you can install third-party apps to connect to various marketplaces such as ebay. If you're looking to integrate your ecommerce store with eBay, we recommend researching the different platforms and their specific eBay integrations to find the one that best suits your needs.Additionally, it's important to make sure that the platform you choose is easy to use, reliable and provides the necessary tools for managing your online store and eBay sales.
Integrating your ecommerce store with eBay can be a complex process, depending on the platform you're using and the specific requirements of your business. If you're not familiar with the technical aspects of integration, it may be more efficient and cost-effective to get extra helping hands from experts.Consider KDCI, a leading Ecommerce service provider in the Philippines with over ten years of experience in the business. Not only do we help our clients with their ecommerce platform integrations, but we also optimize their ecommerce store for higher conversions. We offer a wide range of Ecommerce services from product description writing, product data entry, to data cleansing, product catalog management, and ecommerce web development.Are you interested to learn more about our Ecommerce services? Click the button below and get a FREE consultation with our experts today!Contact Us
Setting up an online store and selling products can be exciting and rewarding, but it can also be challenging and frustrating when sales aren't coming in as expected. One of the most common questions we hear from Ecommerce entrepreneurs is, "Why is my ecommerce site not selling? What am I doing wrong?!"In this article, we will dive deep into the possible reasons for poor sales and provide solutions to help you turn things around. We will explore issues such as poor website design, inadequate product descriptions, lack of traffic, and more. We'll also provide tips and strategies for improving your Ecommerce site and increasing your sales.Whether you're just getting started with Ecommerce or you've been in the game for a while, this article will provide valuable insights and actionable steps to help you achieve success. So, if you're struggling to make sales on your Ecommerce site, keep reading.
Do you keep complaining “Why is my ecommerce site not selling?!” every time you check your Ecommerce conversion rates? According to experts, here are the most common reasons why your ecommerce site may not be selling despite your diligent efforts.
If your Ecommerce site is not selling, then you may consider conducting your research to optimize your site for conversions and sales. Don’t worry! We’ll help you save time on searching online. Follow these tips so you can start increasing your online sales on marketplaces:
Make sure your website has a clean, modern design that is easy to navigate. Use high-quality images and videos to showcase your products. Consider hiring a product photo editor to ensure you have enticing product photos to convert a web visitor into a buyer.
Make sure each product page has detailed information and multiple high-quality images. Include customer reviews and ratings to increase trust and credibility. You may want to hire a product catalog manager to ensure your product page is enriched with relevant product data.
Establish a dedicated customer service team in place to answer questions and address concerns. Provide multiple contact options, including email, phone, and live chat.
Make sure your website is optimized for mobile devices. This includes ensuring that all text and images are easily readable on a small screen and that the site loads quickly.
Optimize your website for search engines with an SEO expert by including keywords in your content and meta tags, and by building backlinks to your site.
Use social media to promote your products and engage with customers. Share customer reviews, behind-the-scenes photos, and other content to build a strong social media presence.
Develop a marketing strategy that includes tactics such as email marketing, content marketing, and paid advertising.
Make sure you have an effective checkout process optimization in place. Reduce the number of steps required to complete a purchase and minimize the amount of information required to complete a purchase.
Offer multiple payment options, such as credit card, PayPal, and Apple Pay. This will make it easier for customers to complete a purchase.
Offer multiple shipping and delivery options, including next-day delivery, free shipping, and free returns. This will make it easy for customers to receive the products they purchase.
Make sure your return policy is easy to find and understand. Communicate your policy clearly and make the return process as easy as possible.
Use A/B testing to experiment with different versions of your website and identify which changes lead to the highest conversion rates.
Having low online sales is not only an indication that your Ecommerce website is underperforming. Here are other signs you should watch out for that may indicate your ecommerce website is not performing well:
Improving your site’s visibility to reach more potential customers requires tons of work. It may be overwhelming to find some of the proven strategies to do this. But here are some tips we can share with you that have worked with our clients before:
Investing in a positive user experience can guarantee customers that return to you and give you positive word-of-mouth marketing. Here are simple ways you can start today to improve your user experience and accelerate your customer acquisition process:
There can be a number of reasons why an ecommerce site may not be selling. From poor website design to inadequate product descriptions, it's important to identify and address the specific issues that are holding your site back. However, finding and fixing these issues can be time-consuming and overwhelming, especially for small business owners who are already stretched thin. If you want to fully maximize the potential of your Ecommerce website, then it’s in your best interest to outsource Ecommerce services to a reliable outsourcing company. KDCI, for example, has been in the Ecommerce outsourcing business for over ten years. Our experience helping online retailers grow their online stores and become successful sellers on major marketplaces make us the leading Ecommerce service provider in the Philippines. Our roster of Ecommerce experts from customer support, marketing, to product information management, graphic design, and web development are here to optimize your Ecommerce site. With our established service level agreements and fool-proof quality assurance, we can increase your visibility and sales, while reducing the time and effort required to maintain your online store. Are you interested to learn more about our services? Then, click the button below and get your FREE consultation with our experts! Contact Us
As you'll see, outsourcing to developing countries can provide a wide range of opportunities for companies. But it also comes with its own set of challenges, which companies need to be aware of before making high-risk decisions.
In this blog article, we'll take a closer look at these opportunities and challenges and provide you with the information you need to make the best decision for your business. We'll also share tips and best practices for companies that are considering outsourcing to developing countries, including how to find and vet reliable partners, how to manage and communicate with remote teams, and how to handle legal and compliance issues.
So, if you're interested in learning more about outsourcing to developing countries, and how it could benefit your business, then read on.
Outsourcing has become a popular business strategy for companies looking to achieve more business goals while minimizing their overhead costs. Let’s explore the benefits of outsourcing to developing countries in depth, and examine how companies can take advantage of this opportunity.
Outsourcing to developing countries can significantly reduce labor costs, as wages and benefits tend to be lower in these countries than in developed countries. This can be a major advantage for companies looking to cut costs and increase profitability.
Developing countries often have a large and growing pool of skilled workers, especially in fields such as IT and engineering. Outsourcing to these countries can give companies access to a larger and more diverse talent pool.
Outsourcing certain tasks to developing countries can lead to increased efficiency and productivity, as companies can take advantage of time zone differences and have work done around the clock.
By outsourcing non-core business functions, companies can focus on their core competencies and improve their overall competitiveness.
Outsourcing to developing countries can also give companies access to new markets and customers, as well as a better understanding of local market dynamics.
Some developing countries offer tax breaks and other incentives to companies that outsource to their country, further reducing costs and increasing profitability.
Outsourcing to developing countries can also expose companies to new cultures, perspectives and ways of thinking, which can lead to new ideas and innovative solutions.
Before choosing an outsourcing vendor, it's important to understand the challenges that come with outsourcing to developing countries. From language barriers and cultural differences to poor infrastructure and lack of legal protections, outsourcing to developing countries can present a unique set of obstacles that companies must navigate. Let’s tackle these challenges and discuss how companies can overcome them to make the most of their outsourcing efforts.
Communication can be a major challenge when outsourcing to developing countries, as language barriers can lead to misunderstandings and delays. Businesses can overcome this challenge by hiring bilingual employees or by partnering with countries known to have superior English proficiency such as the Philippines and Singapore.
Outsourcing to developing countries can also present cultural challenges, as businesses may have to navigate different customs, values, and business practices. To overcome this, businesses can provide cultural training for employees or choose a country with a strong affinity for Western culture.
The time zone difference can also create problems in terms of communication and coordination. Businesses can address this by setting up a clear communication schedule and using tools such as video conferencing to facilitate real-time communication.
Developing countries often have poor infrastructure, which can lead to problems with transportation, communication, and power supply. That said, it’s crucial for a business to work with outsourcing countries that have the necessary resources and infrastructure to support their operations.
Developing countries may have weaker legal protections than developed countries, which can create risks for businesses. Businesses can protect themselves by researching the legal and regulatory environment in the country they plan to outsource to and by working with local legal counsel to navigate any potential risks.
Ensuring the quality of the outsourced work can be a challenge, especially when working with unfamiliar partners. Businesses can mitigate this risk by setting clear quality standards, regularly monitoring and evaluating the work of the outsourced team, and building a relationship of trust with their partners.
More and more companies are looking to outsource non-core business tasks to developing countries. However, with so many options to choose from, it can be difficult to know where to start. Let's take a closer look at the top 5 most in-demand developing countries for outsourcing and what they're known for:
The Philippines is a popular outsourcing destination, particularly for business process outsourcing (BPO) services. It has a large English-speaking population and a strong tradition of customer service, which makes it well-suited for tasks such as customer support and telemarketing. In fact, the country has been dubbed as the world’s call center capital since 2010.
India is known for its large pool of skilled workers, especially in the fields of IT and engineering. India also has a large English-speaking population and a strong legal system, which makes it an attractive destination for businesses. It’s among the best countries to outsource software development.
China is known for its manufacturing capabilities and is a top outsourcing destination for businesses in the manufacturing and electronics sectors. It has a large and skilled workforce and a rapidly developing economy, which makes it an attractive destination for businesses looking to take advantage of low labor costs.
Vietnam is becoming an increasingly promising outsourcing destination, particularly for manufacturing and IT services. It has a large and growing pool of skilled workers, as well as a rapidly developing economy and a favorable business environment.
Mexico is another destination for businesses looking to outsource manufacturing and other labor-intensive tasks. It has a large and growing pool of skilled workers and a well-developed transportation and logistics infrastructure, which makes it an attractive destination for businesses in the automotive and other manufacturing sectors.
Developing countries such as India, China, the Philippines, and many others in Southeast Asia, have emerged as popular outsourcing destinations due to their large pool of skilled and educated workers, as well as their relatively lower labor costs. Here are some well-known examples of companies that have outsourced successfully to developing countries:
Infosys is an Indian multinational corporation that provides business consulting, information technology, software engineering, and outsourcing services. The company has a global presence and has been successful in outsourcing services to clients in developed countries.
Telstra is a telecommunications and technology company based in Australia, providing a wide range of services including mobile, fixed line, internet, and pay television services. The company has been outsourcing some of its business processes to developing countries, specifically in the Philippines. One of the key areas that Telstra has been outsourcing is customer service. The company has set up a large shared service center in the Philippines, which is staffed by customer service representatives who handle calls and inquiries from Telstra's customers in Australia.
Huawei is a Chinese multinational technology company that provides a wide range of products and services, including telecommunications equipment, consumer electronics, and smartphones. The company has been successful in outsourcing manufacturing and assembly to developing countries, particularly in Southeast Asia.
Foxconn is a Taiwanese multinational electronics contract manufacturing company. It is known for its manufacturing and assembly of electronic devices for other companies, particularly Apple. Foxconn has been successful in outsourcing manufacturing and assembly to developing countries, particularly in China.
IBM is a multinational technology company that provides a wide range of products and services. The company has had a presence in the Philippines for over 30 years and currently employs over 12,000 people in the country. They have established a number of shared service centers in the Philippines, which provide services such as finance and accounting, human resources, and supply chain management.
Outsourcing to developing countries requires a thoughtful approach and a commitment to doing things the right way. Below, we revealed the best practices for outsourcing to developing countries:
Finding reliable outsourcing partners in developing countries can be challenging, but here are some tips from industry experts to help you get started:
The Philippines has carved its name in the global outsourcing market as the world’s top outsourcing destination. Companies that have outsourced to the Philippines were able to save up to 70% on labor costs. Thanks to the country’s low cost of living and competitive wage rates. If you want to start outsourcing successfully to the Philippines, KDCI is here to help you!
Our company has been in the industry for over ten years. With our industry experience in helping businesses of all sizes scale their operations, we can help you establish your offshore team in the Philippines. We offer scalable staffing solutions from creative design & marketing to ecommerce, customer support, and accounting services.
Are you interested to learn more about outsourcing to the Philippines? Fill out the form to your right or Contact Us to get started!
Are you ready to take your business to the next level? BPO seat leasing is the key to unlocking your business potential by providing a cost-efficient and flexible solution for establishing a remote team — the perfect extension of your in-house team. Whether you are a small business looking to expand or a large enterprise seeking to outsource non-core activities, BPO seat leasing has something to offer. Read on to learn more about the definition, types, and benefits of BPO seat leasing and how it can help your business grow this 2023.
Seat leasing is a cost-effective way for companies to establish a remote office in another country without having to invest in the physical infrastructure required for it. It involves a service provider, usually a business process outsourcing (BPO) company, leasing office space and equipment to the client, and managing the facilities.The client, in turn, is responsible for recruiting, training, and managing their own employees who will be working in the leased office space. This approach allows the client to benefit from the BPO company's existing investment in the physical infrastructure, such as office space, equipment, and facilities management. It also allows them to establish offshore operations without incurring high costs associated with setting up a new office, such as rent, utilities, and equipment expenses.Additionally, the client has more control over their employees, as they handle recruitment, training, and management themselves. This means they can ensure that their employees are a good fit for the company culture and have the necessary skills to perform their job functions.Overall, seat leasing is a flexible and cost-effective way for companies to establish a remote office, allowing them to expand their operations to another country while minimizing the costs associated with setting up a new office.
Call center seat leasing is one great example. For example, a company that specializes in selling insurance products may not have the resources or expertise to manage its own call center.
Instead, they may start leasing call center operations from a provider that specializes in call center management. The provider would then provide the necessary equipment, technology, and personnel to handle the insurance company's incoming calls. The insurance company would be responsible for recruiting and training their own agents, and managing the overall operation of the call center.
There are three different types of BPO seat leasing that every business should know: Warm Seat Leasing, Cold Seat Leasing, and Co-Working Seat Lease. We will explain the key features of each type and help you determine which one is best suited to your business needs.
In this type of seat leasing, the BPO company provides fully-equipped workstations with all the necessary equipment, such as computers, phones, and internet access, for the client's employees to use. The workstations are also staffed with support personnel, such as IT technicians and administrative staff, to assist the employees with any technical or administrative issues they may encounter.
This type of seat leasing is similar to warm seat leasing, but the workstations are not staffed with support personnel. The client's employees are expected to be self-sufficient and handle any technical or administrative issues they may encounter on their own. The BPO company still provides all the necessary equipment and facilities, but the client's employees are responsible for setting up and maintaining their own workstations.
Co-working seat lease, as the name suggests, is a type of leasing arrangement where employees from different companies share a common workspace. This type of setup is well-suited for companies with small teams and those that wish to hire employees outside their region. The main advantage of this type of leasing is that it provides access to all office amenities such as the reception area, pantry, and conference room, without the need to invest in them. To sum up, the type of BPO seat leasing that is best for a company depends on their specific needs and budget. Warm seat leasing is ideal for companies that need a fully-equipped workstation with support personnel. Cold seat leasing is ideal for companies that are self-sufficient and prefer to handle their own technical and administrative issues. And lastly, co-working seat leasing is ideal for companies that need a flexible and cost-effective way to establish a remote office.
BPO seat leasing offers a lot of benefits most businesses are not aware of. Let us help you explore the many benefits of BPO seat leasing, so you can determine if this solution is right for your business.
BPO seat leasing is a cost-efficient solution for small and medium enterprises (SMEs) and start-ups. The cost of renting office space, especially in urban areas, can be quite high due to the high demand for commercial spaces. Established companies are willing to pay premium prices to occupy these spaces, which drives up rental costs. This can be a major challenge for SMEs and start-ups, which often have limited budgets. Leasing a seat solves this problem by providing a more affordable alternative to traditional office space. Instead of renting a whole office, companies can lease individual seats or desks in a shared office space. This can be significantly cheaper than renting a traditional office space, as the costs are shared among multiple companies. For example, a start-up that needs 10 seats for its employees can lease them in a shared office space for a fraction of the cost of renting a whole office. This allows the start-up to focus its resources on its core operations, rather than on infrastructure and office management.
Seat leasing is a flexible and customizable solution for companies of all sizes. The contracts for seat leasing are usually straightforward, and can be modified and adjusted depending on the company's changing needs. This allows businesses to scale up or down their office space as needed, without having to worry about long-term leases or expensive cancellations. BPO seat leasing also operates 24/7, even during weekends and holidays, which makes it an ideal solution for companies with shifting schedules. This allows businesses to maximize efficiency, by ensuring that there is always someone available to answer phone calls, answer emails, or perform back-office tasks, even outside of regular office hours.
BPO seat leasing providers typically have a lot of experience in managing office spaces and providing support services. This allows businesses to take advantage of their expertise and resources, without having to invest in them. For example, an outsourcing service provider typically has a team of IT professionals who can help businesses with their IT needs, such as setting up and maintaining computer systems, troubleshooting technical issues, and providing software and hardware support. This can help businesses to save costs, as they do not have to invest in hiring and training their own IT staff.
To secure sensitive data, BPO seat leasing companies frequently have strong security measures in place. Businesses can benefit from this by feeling secure in the knowledge that their data is safe and being protected from data breaches. For instance, many BPO companies have strict security protocols in place to protect against unauthorized access to their facilities. This may include measures such as keycard access, security cameras, and security guards. They also ensure that their computer systems and networks are protected by firewalls, anti-virus software, and other security measures to prevent hacking and data breaches.
BPO seat leasing allows businesses to outsource non-core activities, such as product information management, and focus on their core business activities. By outsourcing non-core activities, businesses can concentrate on their revenue generating tasks and increase their bottom line. For example, businesses can outsource Ecommerce tasks such as product catalog management and data entry to a service provider. This allows businesses to focus on their core activities, such as product development, marketing, and sales, without having to worry about managing their office space.
Top global companies that offshore their operations to the Philippines can take advantage of 70% cost reduction on operational expenses. With the Philippines’ low cost of living and competitive wage rates, you can increase your operational efficiency while keeping a positive cash flow. If you’re a small company with a growing demand for additional staff, building an offshore team in the world’s top outsourcing destination is a smart move. Offshore staffing companies like KDCI can help you set up the perfect extension of your in-house team in the Philippines. Our multi-layered quality assurance, effective oversight management, top-notch data infrastructure, and 100% backup power can guarantee fast ROI from your offshoring initiatives. Do you want to get started? Then, click the button below and get a FREE consultation with one of our experts today! Contact Us
Online retailers constantly roll out new products or variations of existing items to stay on top of the shifting market. It boosts sales for retailers to increase the variations of those products if customers appear to be seeking additional product options. However, expanding and managing inventory comes with a price.
With the increase in products and SKU (stock keeping unit) counts, it becomes harder to organize, track, and restock products in your inventory. And without effective product SKU management, you may encounter inaccurate order fulfillments that can impact your bottom line.
In this blog article, we’ll discuss everything you need to know about outsourcing SKU management to reliable outsourcing partners and why you should do so for an effective e-commerce inventory process.
As its name suggests, SKU management is the process of developing, preserving, and updating scannable codes known as SKUs that permit the identification, arrangement, and tracking of a company's goods and materials. But what are SKUs, and what are they used for?"
An item's SKU is a unique, alphanumeric code used to track inventory levels. The code typically consists of eight digits, all of which are numbers and letters, representing details about a product, like its color, size, brand, and location.
SKUs help distinguish products from one another. It would be challenging to keep track of sales and inventories without grouping them according to their model, kind, color, size, or any other distinguishing characteristics.
E-commerce brands develop unique SKUs for their products and services. For instance, a retailer of t-shirts might create internal SKUs that list a product's specifications, including its color, size, type, and manufacturer. To put it into perspective, the SKU for an H&M red t-shirt in size 8 might be read as "H&M-TEE-RED-08."
After determining their inventory SKU codes, retailers will enter them into an inventory management system, which is tied to a point-of-sale (POS) system. When a consumer buys at a store, the SKU is scanned, and the POS system immediately removes the item from the inventory and records additional information like the sale price.
Hence, it is easier for managers to identify which products require restocking. To sum up, SKUs help track inventory and identify products. The information gathered from these codes provides retailers with data that may be examined to determine the profitability and operational efficiency of their business.
No matter how big your business is, how many products you carry, or who your customers are, SKUs are considered a must for everyone selling online. Here's how it plays a significant role in managing an e-commerce business and ensuring effective inventory management.
Having an SKU in warehouse management makes it easier to rapidly identify particular items and variations. SKUs keep your warehouse organized and make it less of a hassle for your personnel to locate products quickly for effective picking, packing, and stocktaking, which saves time, reduces errors, and streamlines supply chain management.
SKU numbers can assist your customers in finding the item they want. For instance, a customer requests a different size of the product. Store personnel can quickly determine whether there's a product in stock by scanning the SKU.
As a result, there are fewer or no stockout issues when shopping, which enhances the retail customer service experience and boosts customer satisfaction and brand loyalty.
SKUs enable you to track your stock throughout the order process and initiate reorders, which is another essential component of a successful inventory management system. When you have your SKUs set up for your business, you can save time and money by determining the appropriate quantities of stock to maintain for your products by compiling data such as sales history. This, in turn, reduces disruptions in supply chain operations.
SKUs allow you to get essential information about your product, enabling you to examine its popularity, seasonal demand, and cyclical sales trends for various customer segments. These insights can help you stock inventory that corresponds with patterns in your customer behavior.
Tracking a SKU in product management can provide additional insights into your peak sales periods. When there's an influx of customer orders, you can increase your inventory levels and marketing efforts.
Likewise, SKU helps you spot "slow months" in retail, which allows you to reduce product orders. In addition, SKUs give you the information you need to identify high-yielding products with a high return on investment (ROI), allowing you to market them and earn as much money as possible while in demand.
Your SKUs are an excellent source of information if you need to lower your price for a few particular items by offering discounts, or if you want to know what discount rate you have previously offered. It maintains a complete record of your sold items and unsold stock, which helps you run a more cost-efficient business.
It can take a lot of time and effort, but controlling and tracking your inventory data is essential to the success of your e-commerce business. You can manage your business more profitably and effectively by improving your inventory tracking through SKU management.
The following are five reasons why outsourcing SKU management will help your business grow quickly:
Regardless of how effective your inventory management is, you'll always be vulnerable to inventory errors. Whether caused by product data entry errors, scanning issues, incorrect selections, or misplaced items, it can cost you a lot of money.
Your business might resort to outsourcing SKU management to the best BPO companies to prevent such errors and ensure cost savings. By doing this, you can avoid mistakes when choosing, packing, and shipping your products to customers.
Also, your outsourcing provider can help you generate reports highlighting inventory management issues and bottlenecks, such as incorrectly labeled, damaged, and out-of-stock items.
SKU inventory management can consume a significant amount of your day that could be used for other critical tasks. For instance, you have to manage your product descriptions, metadata, and keywords to improve your product discoverability on e-commerce sites.
Not to mention the regular upgrading and upkeep of your SKU inventory to guarantee a consistent bottom line. By outsourcing SKU management, you can concentrate on your core business functions where you can make money, like marketing, sales, or building meaningful customer experiences.
It's necessary that you implement an inventory management system for your business that can connect SKUs to item profiles, barcodes, and QR codes. Don't panic if you don't have inventory management software yet. You can get tools for tracking inventory and gaining business insights by outsourcing SKU management to an outsourcing provider.
Security on all levels is one advantage of using inventory management software. For instance, if everything is in the correct sequence, a worker can write data about items, and the manager will approve them. In general, you can permit users to determine which data they can access and view. Every user is therefore restricted, eliminating any possibility of data loss or leakage.
You could get precise tracking of all your products by outsourcing SKU management. As a result, you can anticipate when the products will run out of stock and restock them accordingly. So, instead of making your consumer unhappy with an "out of stock" notification, you can increase their satisfaction by taking proactive actions.
Higher revenue and improved gross margins are the results of working with a reputable e-commerce service provider with a technology-first inventory SKU system.
Your service provider can assist you in addressing the rising demand from customers looking for 1-2-day shipping by stocking your most popular SKUs in the ideal location and amount prior to customer purchase.
Additionally, your outsourcing partner gives you precise reorder points for each SKU, enabling you to maintain sufficient inventory to meet customer demand. This makes it possible for you to sell your products more quickly, which keeps your revenue coming in.
It might be difficult to handle several SKUs, especially if you lack the resources to scale up for seamless SKU and warehouse management. Do you want your SKU, inventory, and warehouse operations to result in more precise inventory cycle counts and quicker fulfillment times? Then, work with an outsourcing company with extensive experience in handling SKU data.
KDCI, an e-commerce outsourcing company in the Philippines, offers retail and e-commerce support services to help you manage high-quality SKU data. Our team of product data entry specialists and e-commerce professionals are experts at creating meaningful SKUs that help maintain accurate stock control within your e-commerce inventory.
We also deliver outsourced inventory management services for businesses to improve inventory control and warehousing operations. By optimizing your inventory process and making your products searchable on search engines and e-commerce platform, we can assist you in maximizing your ROI from outsourcing SKU management and inventory management services.
Are you interested in building your offshore retail and e-commerce team? Contact us and get your FREE consultation with one of our experts!
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
