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Did you know that according to a 2022 survey, graphic design (47%) and video design (43%) were the most outsourced tasks by marketers around the globe? Moreover, in the Philippines, 30% of companies that outsourced to the country were from the design and marketing industry, as per KDCI’s Philippine outsourcing statistics report. With such numbers, no wonder Philippine creative agencies are growing in popularity in the global outsourcing market.
As a leader among creative agencies in the Philippines, KDCI Outsourcing oversees hundreds of outsourcing creative production year by year, with clients demanding services in web design, UI/UX design, multimedia, and many more.
Regardless of industry, every business requires a talented team of creatives for its design and marketing campaigns. But sometimes, businesses enlist the help of a creative agency. A creative agency is a firm that offers a diverse suite of services from design and advertising to content planning and copywriting.
However, one key difference between a creative agency and all other agencies is the scope of services. For example — unlike creative agencies — design agencies solely focus on the visual design aspect of a project, as it is with an advertising agency providing advertisement solutions to a client; a mobile app design agency working on an application’s UI, or a digital marketing agency offering marketing services. Simply put, a creative agency’s services are broader.
Furthermore, creative agencies possess the expertise and industry knowledge needed to elevate a business’s brand and carry out a marketing strategy to fruition. As these agencies know best practices and are abreast with marketing trends, they are more than confident in giving your brand a unique edge in the industry.
The Philippine business processing outsourcing (BPO) industry has long been a driver of employment, skilled labor, and economic development. However, outsourcing is a competitive industry — with the best outsourcing destinations like India and Poland employing high-caliber talent that potentially rivals Filipino employees.
Still, many foreign businesses prefer working with Filipinos, and rightfully so. Here’s why you should outsource creative work to the Philippines, the best BPO country in Southeast Asia.
There’s a wide salary gap between the United States and the Philippines. According to Zip Recruiter, the salary of a multimedia designer in the United States averages $4,666 to $6,459 a month; on the other hand, the average monthly salary of a multimedia designer in the Philippines is around $300 to $648 — and that’s a big win for clients.
Unlike outsourcing, hiring in-house is more expensive, with overhead costs and other expenses influencing the budget. By outsourcing to creative agencies in the Philippines, you can save time and money, as the cost to outsource already includes hiring, training, resources, and government-mandated benefits.
This allows you to devote more attention to core business functions, giving you a competitive advantage in a highly competitive market while allowing you to scale your creative production based on demand.
Just because you plan to work with a potential outsourcing partner in the Philippines doesn’t mean ignoring quality. On the contrary, with Philippine creative agencies like KDCI Outsourcing, they have thorough guidelines to make sure quality is always the highest and turnaround times are quick. Creative agencies are also well-versed in the latest tools and trends, so your designs are always eye-catching and modern without compromising brand identity.
And With the Philippines being a hotbed of talent, there’s a large pool of designers with various skills and expertise that creative agencies can tap into when onboarding a new client. What’s more, these creatives boast high English proficiency, allowing them to communicate ideas in writing and speaking when brainstorming or conducting virtual meetings. Because of the shared culture between the Philippines and the West, Filipino creatives can integrate well with their client’s in-house team and adapt to the local work culture.
When outsourcing to creative agencies in the Philippines, it’s important to work with companies that have a strong portfolio and solid reputation in the creative industry. Using Google & Sortlist — the modern businessman’s yellow pages — below are the best creative agencies in the Philippines, listed in no particular order.
KDCI Outsourcing is a global outsourcing company that doubles as a creative agency., offering a range of creative production services from graphic design to animation. Its robust portfolio of designs in web, graphic, UI/UX, and multimedia showcase all the high-caliber outputs of their world-class designers.
Compared to other creative agencies, this Pasig City-based BPO enables flexible staffing solutions, helping companies build offshore creative teams if they do not wish to outsource projects or hire retainers. This makes KDCI a great choice for businesses looking for long-term solutions to their creative needs.
Founded in 2010, Stellar Videos excels in crafting 2D explainer videos that tell compelling stories. Beyond 2D explainer videos, this creative agency also offers WhiteBoard animation, motion graphics, 3D video production, live-action video production, SaaS and apps video production, reel creation, and videography services.
Because of the company’s top-notch creative production and careful brand research, Stellar Videos can blend global standards with local charm. Although this Philippine agency leverage AI, rest assured that Stellar Videos’ outputs employ a human touch.
beCreative Studios is a dynamic creative design agency focusing on multimedia content creation as well as web design and social media marketing, with the company ensuring each project reflects the client's unique brand identity. Known for their innovative and personalized approach, this creative studio consistently delivers standout results.
BrightBulb Animations specializes in creating engaging animated explainer and training videos. Their animation services — on the other hand — consist not just of digital storyboarding and concept art creation, but also scriptwriting and voiceovers.
As a full-service creative agency, BrightBulb Animations’ wide scope of services ensures that their client’s needs are taken care of in the production process. Plus — with the company continuously practicing detail-orientedness and maintaining high-quality results — BrightBulb Animations only works on a few projects at a time, so that all videos and animations are clean, fluid, and professional.
XS Multimedia is a comprehensive creative agency promising innovation and business growth through their branding, graphic design, video production, and digital marketing services. Their blend of creativity and technology enables them to deliver effective, impactful marketing campaigns to local and international clients.
RAD Creatives is renowned for its focus on modern corporate and B2B branding and design. They offer services like video production, branding, graphic design, web design, and digital marketing, helping brands stay relevant and engaging. The creative agency’s trend-savvy and collaborative approach ensures that their designs appeal to contemporary audiences, setting them apart from other competitors.
Boasting a large international client base, Design For Tomorrow is an innovative creative design agency focused on forward-thinking design and strategy. Their services encompass branding, digital marketing, graphic design, and UX design, to name a few. Known for their emphasis on sustainability and cutting-edge design principles, Design For Tomorrow ensures that each project is future-proof and meets contemporary needs.
Strong Media Corp is a dynamic, Marikina-based media production company specializing in high-quality video production and multimedia services, which include design and branding, fabrication, storyboarding, animation, photography, and many more. Strong Media Corp’s strengths lie in their state-of-the-art production facilities and a talented team that delivers visually compelling content that stands out in the competitive media landscape.
Motion Cabin is a creative animation studio known for its expertise in creating captivating animated videos.What differentiates this creative studio from other creative agencies in the Philippines is their focus on storytelling and visual innovation, ensuring that each animation project entertains and effectively communicates the client’s message.
Headquartered in Mandaluyong City, Skyrocket Studios is a vibrant marketing and creative agency that thrives on passion and innovation. From digital marketing to web development, this Philippine agency offers a comprehensive range of services for every type of marketing and artistic need.
What distinguishes Skyrocket Studios from their competitors is the agency’s dynamic, entrepreneurial spirit, which — combined with their expertise in creative technology — helps produce smart, result-driven solutions for their clients.
Businesses want the best for their brand. After all, a brand is an identity; it is what makes businesses stand out from the rest. This identity is then manifested through distinct visual design and copywriting, communicating to customers the personality of your business.
With a plethora of top creative agencies in the Philippines, searching for the right one may seem like a lost cause. Thankfully, it doesn’t have to be that way. If you want to supercharge your brand without the hassle of working with an incompetent creative agency, or an agency that doesn’t align with your goals and vision, take note of the following:
1. Reputation
We can’t deny how much reputation influences your perception of a creative agency. How are the reviews and client success stories? How is the agency’s creative service? If a creative agency in the Philippines has garnered plenty of legitimate positive feedback from clients throughout the years, it’s most likely a reputable company — just beware of fake reviews.
2. Portfolio
In the creative industry, the portfolio is the name of the game. When choosing a creative agency in the Philippines, look at their portfolio and case studies. How did the agency’s creative services drive growth and engagement to the client’s brand? Are the designs original? Is the quality of work up to par with standards? As a potential client, you also have to look into the industries the creative agency has worked with. If you own a fitness brand, for example, your potential outsourcing partner’s portfolio must contain all the creative work they’ve accomplished for the fitness industry. From there, you can glean whether the company’s creative team understood the market of a particular industry and the client’s needs.
3. Pricing
The prices of services can be a deal breaker to clients. Some Philippine creative agencies can charge higher than their competitors, but such higher price points are backed by specialized expertise, competent talent, and superb work. Before outsourcing creative work to a creative agency, make sure the company’s pricing aligns with your budget.
The most outstanding creative agencies and BPO companies in the Philippines offer comprehensive outsourced design services that drive realistic, yet measurable results for your brand. But if you’re looking for a solution that gives you high-quality designs long-term team of offshore designers, then you should partner with KDCI Outsourcing!
We specialize in finding the best offshore staff in the Philippines, and will train, hire, and vet the best designers who fit your requirements to ensure seamless collaboration and the best outcomes.
Excited to elevate your brand with unique, innovative designs? Contact us today, so we can help you achieve your artistic goals and set a new standard in the creative industry!
The Philippines is the top choice when it comes to outsourcing finance and accounting due to its high number of finance and accounting professionals, its cost-effectiveness, excellent communication, and excellent track record for providing excellent finance and accounting outsourcing services.
Did you know that there are over 200,000 certified accountants in the Philippines? Not including the finance professionals, the total number of professionals in the industry is huge. This has led to a lot of multinationals outsourcing their finance and accounting functions like bookkeeping, accounts receivable, and accounts payable to the Philippines.
Not only that, the average hourly rate of an accountant in the United States in 2024 costs $37 while it only costs $6. Meanwhile, the average hourly cost of hiring a financial analyst in the United States costs $39.19 per hour, whereas the same costs around $5 on average in the Philippines.
Another reason outsourcing finance and accounting to the Philippines works so well is because of how easy it is to communicate with Filipinos. This is not surprising, considering that the Philippines is just next to Singapore as the best English speaking country in Asia.
But possibly the biggest reason companies are looking at the Philippines when it comes to finance and accounting outsourcing has to do with its reputation. Following in the footsteps of multinationals like Accenture, IBM, and Deloitte, more and more companies are open to outsourcing finance and accounting to Philippines BPO companies.
Ready to outsource your finance and accounting but not quite sure where to start? Below are the most common finance and outsourcing services in the Philippines!
This involves the systematic recording of a company's financial transactions, including sales, purchases, receipts, and payments. It ensures that financial records are accurate and up-to-date, and businesses outsource it primarily to reduce costs, increase accuracy, and free up resources. The reason that Filipino bookkeepers are popular is because of their attention to detail and proficiency in various accounting software like Quickbooks, Xero, Zoho Books and more!
This encompasses the overall management of a company’s financial information, including maintaining the general ledger, preparing trial balances, and ensuring compliance with accounting standards. As this is directly responsible for maintaining a business’ financial integrity and compliance, many choose to outsource this function to skilled Filipino accountants to ensure high quality services at a lower cost.
This involves managing outgoing payments, including invoice processing, payment approvals, and vendor management. The goal is to ensure that all payments are made accurately and on time. By outsourcing this, companies can improve their efficiency and accuracy, at the same time, reducing the risk of errors and fraud. Filipino professionals excel in managing high volumes of transactions and adhering to deadlines, making them a top choice.
This is about managing incoming payments, including invoicing customers, tracking payments, and managing collections. It’s a time sensitive function, and to ensure timely collection of revenue, many choose to outsource this to reduce the burden on internal staff. Since the Philippines offers skilled professionals who are adept at managing receivables and improving collection rates, they’re usually hired for this function.
This involves calculating employee wages, withholding taxes, and ensuring compliance with labor laws. The process includes generating paychecks and managing benefits. As there’s plenty of room for error, most businesses outsource to Filipino payroll specialists who are proficient in handling complex payroll processes and regulations to ensure compliance, reduce errors, and streamline payroll operations.
This involves preparing financial statements, including balance sheets, income statements, and cash flow statements, to provide a comprehensive view of a company’s financial health. To ensure accuracy and compliance with regulatory standards, companies outsource financial reporting to Filipino accountants who are skilled in preparing detailed and timely financial reports, helping businesses make informed decisions.
This provides strategic financial management, including financial planning, risk management, and advising on financial decisions. This process often includes part-time or interim CFO support, so businesses outsource this to access high-level financial expertise without the cost of a full-time executive. The Philippines offers experienced finance professionals who can provide valuable strategic insights, making them a popular option.
This involves preparing and filing tax returns, ensuring adherence to tax laws, and planning tax strategies to optimize liabilities. With complex tax regulations and the risk of penalties many companies outsource tax services to Filipino tax professionals who are knowledgeable about local and international tax laws, providing reliable tax solutions to ensure compliance.
These include conducting internal and external audits, risk assessments, and compliance checks to ensure the accuracy and integrity of financial statements. As a function that requires objectivity, companies outsource this task to a third party for independent and objective evaluation of financial statements, enhancing credibility and transparency. With a pool of qualified auditors, the Philippines comes as a top choice for high-quality assurance services.
This involves evaluating creditworthiness, managing credit risk, handling collections, and maintaining credit reports for effective management of credit-related activities. Outsourcing credit management improves cash flow, reduces bad debts, and enhances risk management, especially when working with Filipino professionals who are skilled in credit analysis and collections, providing reliable credit management solutions.
These involve analyzing financial data, forecasting future financial performance, and developing strategies to achieve financial goals and improve strategic decision-making. Companies like to outsource this to the Philippines to gain expert insights and get detailed financial models.
Knowing what functions you want to outsource to the Philippines? Next is choosing the right outsourcing provider to work with to ensure the best results. We’ve listed the top Philippines outsourcing companies known for providing high-quality finance and accounting outsourcing services.
KDCI Outsourcing is a leading BPO company in the Philippines, offering custom finance and accounting outsourcing services to global brands. They specialize in building offshore finance and accounting teams in the Philippines that fit well with your organization for seamless collaboration. Their top services are in general accounting, accounts payable, accounts receivable, payroll, taxation and more. Majority of their clientele are SMEs from the USA, Australia, and Europe. With their varied services and great fit, we recommend them for companies that prioritize collaboration above all else.
D&V Philippines is a finance and accounting outsourcing company that provides a wide range of services including bookkeeping, payroll, and CFO support. Their services are tailored to support CFOs in making better financial decisions and professional service firms through staff augmentation. Their clientele are mostly large corporations and enterprises, hence they’re a great choice for CFOs of large companies and professional firms looking for additional hands either temporarily or permanently.
Connext Global is an outsourcing company that offers outsourcing solutions, including finance and accounting services such as finance, accounting, and administrative support. They specialize in offshore accounting, helping clients build accounting teams in the Philippines. Their services cover anything from managing financial records and bookkeeping to tax preparation and compliance. Majority of their clients are small to medium-sized businesses across different sectors, making them an excellent service provider for those looking for support but still want to be a bit hands on in building their offshore accounting teams.
TOA Global is an outsourcing company that specializes in providing dedicated accounting professionals to support accounting firms and financial planners. Their services are designed for speed, quick adoption and scalability, and their primary market is Australia, serving that market for 10+ years; other markets they service include New Zealand and USA. They’re a great choice for those looking for a quick fix, either because they need staff augmentation now or because they need to scale their operations immediately.
Beepo is a BPO company that offers outsourced finance and accounting services, such as accounts receivable, and accounts payable, and bookkeeping. They mainly work with startups and SMEs, especially those looking for cost-effective solutions in Australia and beyond. With strong focus on cost, they’re the best choice for brands whose primary reason for outsourcing is to reduce expenses.
Platinum Outsourcing is an outsourcing company that offers bookkeeping, payroll support, accounts payable, and accounts receivable services. They primarily cater to Australian businesses, using international financial reporting standards (IFRS) as their financial reporting standards (PFRS & AAS respectively), aligning well with Australian accounting standards. Because of this, we recommend them mainly for Australian companies looking for finance and accounting services with little learning curve.
Personiv is an outsourcing company offering custom finance and accounting services, with focus on scalability, efficiency, and cost reduction to help companies sharpen their competitive edge. Their goal is to help companies do more with less, offering customizable teams, starting at one person. This makes them a great choice for companies that prioritize efficiency, looking to do a lot with a lean team.
Yempo-solutions is an outsourcing company that specializes in finance and accounting services, known for their ability to provide instant quotes for those looking to avoid instant negotiations. Their market is mostly Australian companies interested in improving efficiency and cutting costs, making them an excellent partner for those looking to get more done with fewer resources.
Triple Consulting is an outsourcing company with services spanning everything from basic to advanced, including payroll, accounting & bookkeeping, tax consulting, and more, with heavy emphasis on compliance and efficiency. Their target audience are SMEs and professional firms seeking reliable finance and accounting solutions, making them a great choice for those looking for comprehensive finance and accounting services.
AHC Certified Public Accountants offers outsourcing services that primarily revolve around financial reporting and accounting processes – from recording transactions and maintaining books to preparing statutory reports, financial statements, etc. They primarily target SMEs and also individual clients seeking professional accounting and financial services, as such, they can be a great service provider for companies with fewer headcount without inhouse finance and accounting.
There are plenty of reasons why brands prefer finance and accounting outsourcing services in the Philippines. Be it cost reduction, access to highly capable accountants, or scalability – Philippine finance and accounting outsourcing companies have got you covered!
KDCI Outsourcing is a specialized BPO company that builds outsourced finance and accounting teams in the Philippines. Their specialists are not only vetted and excel in their craft, they’re also handpicked to mesh well with your company culture, so they can collaborate seamlessly with your inhouse teams, bridging the gap between culture, time, and geography so your offshore team feels inhouse.
Learn more about finance and accounting outsourcing services.
Contact us today!
Content moderation services, sometimes used interchangeably with social media moderation services, are a type of service that involves a third party reviewing, monitoring, and managing your user-generated content on online platforms, typically social media, to ensure adherence to your company’s standards and guidelines. The objective of content moderation services is to remove inappropriate or offensive content to enforce community guidelines and terms of service to maintain safety, appropriateness, and alignment with a brand’s values.
Such a service is highly sought after because online scams and illegal content that are harmful to users are all over the internet, and it takes a lot of time and effort to go over all content, analyze their intent and impact, and decide whether they are suitable to the platform and brand or not.
This process entails exposure to an overwhelming amount of content, which can be exhausting and stressful to the moderator. And the leading reason why companies hire content moderators is because professionals have found a way to quickly and accurately evaluate content, while managing their stress and emotions. Not only will this keep your online platforms pleasant for your users, it will also help optimize your time.
The Philippines is the world’s call center capital because it has 3-4 million employed workers, and it makes up 10-15% of the world’s BPO industry. As a top outsourcing destination in 2024, no wonder that the Philippines is also one of the leading countries when it comes to outsourcing social media management, specifically content moderation. Why? We’ve listed the benefits below!
The hourly cost of content moderation services in the United States is $25 - $49 while outsourcing it to the Philippines costs $10 - $15 on average. That's almost 70% savings!
Not to mention, hiring content moderators requires overhead and direct management. On top of paying their salary, you need to provide benefits and paid leaves. You also have to oversee their work yourself, training them, doing regular quality checks, and giving timely feedback for continuous improvement. Not only will the costs add up, it’s also time consuming.
Meanwhile, if you work with a content moderation agency like KDCI Outsourcing, they’ll manage everything for you – hiring, training, and onboarding, all the way to managing your day-to-day operations, as well as providing reports and recommendations. They do all of these for one flat rate paid monthly, helping you reduce costs and save time.
Did you know that Facebook alone employs over 10,000 social media content moderators in the Philippines? The reason why a global giant like Meta would choose the Philippines for its social media content moderation is because of the Philippines long-standing reputation of having high-skilled workers.
In fact, there are 39.84 million employees in the Philippines with 1.3 million employed in the outsourcing industry. Holding 10-15% of the world’s BPO market, it’s only natural that many companies, small or large, are looking to hire skilled labor, like content moderators, from the Philippines.
Content moderation is one of those tasks that require cultural knowledge. It’s not enough to know the English language, you need content moderators who understand Western culture to understand context and nuances of content to accurately evaluate their appropriateness and fit with a company’s branding and community guidelines.
Among the many English speaking countries, especially in the more affordable outsourcing destinations, the Philippines has the best cultural compatibility with the United States. As a previous US colony, the Philippine culture is closely aligned with North American culture, with Filipinos able to understand American expressions and pop culture references. This makes Filipino content moderators a great option for screening Western content.
Outsourcing a process like content creation puts the burden of management on the outsourcing agency. This means you can scale your operations without worrying about maintaining headcount. Just communicate the changes to your outsourcing partner, and they will make the changes for you.
This flexibility is invaluable for businesses, especially in a highly competitive market where agility can make or break one’s success.
Business process outsourcing rakes in around $30 billion every year, and is one of the main drivers of Philippine GDP. As one of the strongest industries in the country, outsourcing is getting support from the government in the form of special economic zones, tax incentives, and laws and legislations that support the industry.
The government is making efforts in improving infrastructure, particularly in telecommunications and economic zones, like the Philippine Economic Zone Authority (PEZA), that grants outsourcing companies fiscal tax incentives to attract more global clients.
And to fuel the BPO economy, the government is also investing heavily in education to upskill the workforce. And they’re rolling out policies like the Data Privacy Act in 2012 and partnering with the private sector to ensure business continuity and sustainable growth of the BPO industry in the country.
With support from the Philippine government, outsourcing companies are able to enjoy robust telecommunications, modern office spaces, better transportation, growing IT infrastructure, redundant power supply, and security measures that support data transfer.
As remote work becomes increasingly popular, the demand for outsourced services has also increased post-pandemic, highlighting the need for Philippine infrastructure to pick up its pace in development. And with government investment, companies are enjoying faster and more reliable internet. Transportation to and from central business districts where majority of BPO companies are located has also been smoother. And lastly, there have been cybersecurity measures and data privacy protection to support the growth of the Philippine IT BPO industry – which are valuable to content moderation.
Since the early 1990s, the Philippines has begun outsourcing numerous services to Western countries. And today, it’s one of the top outsourcing destinations, especially for services like content moderation, requiring good communication.
Along with their exceptional English proficiency, cultural compatibility, and lower labor rates, the fact that the country had many successes in terms of providing outsourced services to global companies instills trust, also fueling demand.
Every endeavor has its benefits as well as drawbacks. When it comes to content moderation, outsourcing to the Philippines also presents some downsides that you must consider before working with a Philippine content moderation agency.
One of the biggest challenges when it comes to content moderation is the difference in time zone, especially between the Philippines and United States. With the two nations located on opposite sides of the globe, time zone differences can hinder communication and collaboration.
This is why most Philippine companies adapt shifting schedules to accommodate your preferred schedule, whether that means working your hours or after hours. They also set up clear and reliable communication channels to ensure seamless collaboration and minimize disruptions.
As mentioned before, cultural understanding is highly important in something like content moderation. While Filipinos are very Westernized in terms of culture, there are still differences that may be lost to Filipino content moderators.
While this margin of error may be negligible to some, it’s a concern that should be considered nonetheless. And a great way to mitigate this is by training your offshore content moderation team. By working hand-in-hand with your Philippine outsourcing partner, you can ensure your content moderators are able to filter out the kind of content you want much more accurately.
The difference between doing things in-house versus outsourcing is the amount of control and oversight you have over your content moderation. When you hire a third party to take over the process, there’s a chance that quality control is not quite how you’d like it. This is especially true when you work with more than one outsourcing partner or have part of your content moderation conducted in-house while some are outsourced.
There are bound to be inconsistencies when you’re not the one managing the process. And while you can work as closely as you can with your outsourced partner, especially in the beginning while they are still getting used to the way you do things, your limited control puts you at the mercy of your service provider. This means that if they suddenly decide to not provide services, you’re gonna be in a pickle!
A great way to prepare for this is to assign a contact person in-house who can liaise between your team and your offshore content moderation team. This person should be a subject matter expert, who can serve as a back-up in case things go awry with your outsourcing partner. This person will help with transitioning the process either bringing it back in-house or outsourcing it to a different company.
When outsourcing content moderation, you have to give your service provider and your offshore team access to your content. This presents a cybersecurity and data privacy risk, which risks significant legal and reputational damage.
To avoid this, make sure your service provider has strict access controls, uses encryption for data transmission and storage, and complies with international standards such as GDPR and CCPA. Not only should they have these in place, they should regularly conduct quality checks to ensure adherence to industry best practices when it comes to data privacy.
Working with a team on the other side of the world is possible in the 20th century thanks to advanced communication technologies and the internet. However, the Philippines has regular typhoons that can cause power and internet disruptions.
These can disrupt operations, lowering productivity and even impacting the business on a bigger scale. Such is the risk of outsourcing any process to the Philippines; but the same can be said even if you were to do content moderation in-house. There are bound to be disruptions due to unforeseen events.
The best prevention is preparation. Work with an agency that has redundancy measures in place to ensure uninterrupted services. This usually means they equip your offshore team with power stations and secondary internet sources to ensure productivity and that KPIs are met.
Most outsourcing companies have a fixed fee, and that includes the initial setup and transition costs already. However, it’s possible as well that these fees are not yet included. In the case of the latter, you can accumulate costs that are beyond your budget, nullifying the cost benefits of outsourcing to the Philippines to begin with.
To avoid this, you should ask your service provider early on about the costs. Be upfront about your budget and ask about any additional costs you may incur before signing any agreements to make sure you don’t pay more than you’re willing.
Finding the best companies that offer reliable and high-quality content moderation services can be challenging. That’s why we’ve done the heavy lifting and listed the ten most reputable, ranging from outsourcing companies to marketing agencies.
KDCI Outsourcing is a premier BPO company in the Philippines, known for providing comprehensive outsourcing services. They offer robust content moderation services that include social media monitoring, community management, and user-generated content review, ensuring compliance with platform policies.
Moderation Asia is a Filipino company specializing in content moderation and digital community management. They offer real-time moderation, user-generated content review, and compliance enforcement to ensure safe and engaging online environments.
GetCRAFT is a Filipino content marketplace that connects brands with content creators and moderators. They provide content moderation services that include social media monitoring, community management, and user-generated content review.
Gaggle is a Philippine-based company that offers content moderation services, primarily focusing on educational institutions. Content Moderation Services: They provide tools and services for monitoring and moderating student-generated content to ensure a safe and productive learning environment.
Teleperformance is a world-renowned BPO company with extensive operations in the Philippines, known for its exceptional customer service. Their content moderation services include comprehensive screening, user-generated content review, and compliance monitoring, utilizing advanced technologies to ensure platform safety.
Pure Moderation is a specialized content moderation and BPO service provider operating globally, including in the Philippines. They provide tailored content moderation solutions such as real-time monitoring, social media management, and AI-powered moderation tools to safeguard online communities.
Truelancer is a global freelance marketplace offering a wide range of professional services, including content moderation. They connect clients with skilled freelancers who provide various content moderation services, such as text, image, and video review, ensuring compliance with community guidelines and standards.
TrueLogic Online Solutions is a leading digital marketing agency in the Philippines offering a range of online solutions including SEO, web development, and social media management. Their content moderation services include monitoring and managing user-generated content across various platforms to ensure adherence to community guidelines and maintain a positive online presence.
Piton-Global is a renowned outsourcing provider in the Philippines that specializes in back-office support and customer service. They offer comprehensive content moderation services that leverage human expertise and advanced technologies like AI and machine learning to monitor and manage user-generated content effectively, ensuring compliance with local and international regulations.
Aegis Global, now known as Startek, is a global customer experience management company with operations in the Philippines. They provide content moderation services as part of their customer experience management solutions, ensuring user-generated content is monitored and managed effectively.
Ensuring your content adheres to community guidelines to provide the best experience to your audience plays a huge role in maintaining your brand’s reputation. With such high stakes, most companies choose to work with reputable service providers, with a proven track record of providing content moderation services that aren't just reliable, but are also cost-efficient and scalable.
At KDCI Outsourcing, we excel at building offshore marketing and social media management teams that specialize in content moderation. Not only do we vet all specialists to ensure they have the expertise and experience you’re seeking, but we also look for people who have the cultural fit with your organization, ensuring the best communication and the most seamless collaboration.
Learn more about marketing, social media, and content moderation outsourcing services.
Contact us today!
Outsourced Marketing, also known as offshore marketing, is when you are allowing an outside agency to take care of your marketing needs. Many companies offer outsourced marketing services and have an outsourced marketing team of trained professionals who will support your business.
The Philippines is known for being the outsourcing capital of the world, making it an ideal location to outsource marketing. It has plenty of opportunities to help you achieve your marketing goals and grow your business. Many corporations have found that the Philippines has a lower cost of labor compared to many other countries, and a variety of outsourced marketing services, causing its popularity among other outsourcing destinations.
According to Manila Standard, the BPO (Business Process Outsourcing) industry is expected to increase by 7% in revenue growth in 2024. This growth is not just expected in major areas in the Philippines such as Manila, but in smaller areas such as Davao and Clark as well.
The integration of AI among corporations in the Philippines has helped businesses evolve and become more technologically advanced. These developments have given individuals the opportunity to become more knowledgeable in market research and web development. When outsourcing marketing to the Philippines, many professionals are skilled in using the newest marketing technology, supporting your company for the future.
There are many benefits when you outsource your marketing to the Philippines and we've provided a list of reasons to consider this option!
One of the most attractive benefits of outsourcing to the Philippines is how much you can save by offshoring to the Philippines. By outsourcing marketing services, you are able to save about 60% in overhead labor costs.
Finding experienced employees in the field of marketing can be challenging and costly. Many companies are looking for alternative options that are cost-efficient while still maintaining quality. The solution several companies have found is to outsource marketing to the Philippines.
In comparison to Western countries, the average salary of a marketing employee in the Philippines is up to 70% lower than that in the United States. Besides the labor cost, outsourcing to the Philippines can lower overall expenses. When you outsource, you pay one flat fee, while your outsourcing partner covers all other expenses such as employee benefits, equipment, and utilities.
With the lower labor costs here in the Philippines, your company has the flexibility of being able to reallocate your funds to other areas of your organization. Having the benefit of lower labor costs, you also have the ability to maximize your ROI (return on investment).
With a large pool of skilled individuals, the Philippines is home to many professionals experienced in the fields of SEO (search engine optimization), graphic design, web development, content creation, and outsourced sales and marketing. Many outsourcing companies are able to incorporate technical expertise when it comes to marketing, SEO, and SEM (search engine marketing).
According to the PSA (Philippine Statistics Authority), 60% of Filipino professionals are also proficient in English and are able to discuss a variety of subjects when it comes to the world of business. They are able to clearly communicate with English-speaking clients, as well as understand your preferences and company branding. Such communication ensures high-quality work and seamless collaboration when it comes to outsourcing and marketing.
The cumulative benefits of working with experienced professionals, with English proficiency, and great communication abilities, create a skilled workforce that can meet any of your business needs as having individuals with a diverse set of talents can assist you in reaching your marketing goals and business objectives.
The time zone advantage (Being 13-16 hours ahead of most Western countries) in the Philippines can benefit many businesses that operate globally, specifically those in Western countries.
Moreover, the Philippine time zone overlaps with the business hours of the United States, Canada, several parts of Europe, and Australia, providing 24/7 operational flexibility.
This allows for real-time communication, and extended operational hours, and also supports faster project execution, which creates opportunities for enhanced productivity globally.
These benefits give a strategic advantage when outsourcing marketing to the Philippines, giving your company a unique edge against the competition.
Outsourcing marketing to the Philippines provides access to a wide range of individuals who specialize in traditional and digital marketing, email marketing, content creation, graphic design, and social media management. With experience in these areas, they can create unique, effective, and successful marketing campaigns for your business.
Professionals in the Philippines are also especially skilled in the field of digital marketing. There are also many benefits of outsourcing digital marketing such as global reach, personalization, and target advertising, making digital marketing outsourcing ideal for many businesses. Several companies outsource a team of digital marketers since there are many businesses that offer appealing digital marketing services, here in the Philippines.
Many Filipino marketers are also able to use data-driven insights and leverage analytics to track campaign performance. By using analytics and data-driven insights, you are able to optimize your marketing strategy, enhancing results.
Having these experienced marketers with a wide range of experience and analytics expertise gives you the ability to continuously improve your marketing tactics based on consumer interest.
Through outsourcing marketing to the Philippines, your business can build a team that adapts to market demands, while also being cost-effective. Because they tailor services to your needs, they can seamlessly accommodate changes without any problems.
Moreover, these marketers are well equipped with a variety of specialized skills for any project, improving your campaign's results.
Scalability also helps in reducing risks with certain marketing campaigns by enabling you to quickly adjust any resources and manage them in an effective manner. This flexibility provides a “safety net” that lets your company avoid major losses while adapting to challenges.
When outsourcing marketing, we understand that it can be difficult to find professionals who understand your unique vision and provide effective solutions for challenges you may face in the marketing world.
Discover a new level of outsourced marketing with KDCI Outsourcing. As a marketing outsourcing agency, we take marketing outsourcing to a new level, ensuring you reach your marketing goals by building an offshore marketing team that collaborates well with your organization. We provide a large talent pool and can tailor our services to your needs, creating an effective solution for any challenges you may face.
Learn more about marketing outsourcing. Contact us today!
Outsourced bookkeeping services refer to services that revolve around bookkeeping, offered by third party agencies to businesses to help them increase efficiency, manage overhead, and reduce costs. These services include accounts payable, accounts receivable, and general ledger management.
42% of businesses have lost money due to actions of an accountant or tax adviser, according to a survey conducted by the Association of Accounting Technicians (AAT). As one of the most important parts of good accounting, bookkeeping demands accuracy, compliance, and organization, while managing human error and adhering to tight deadlines. This has led to an increased demand for outsourced bookkeeping services, particularly to countries like the Philippines with a long history of high-quality outsourced financial services and a reputation for reducing labor costs.
With a lot to lose, companies are better off safe than sorry by working with a reliable accounting and finance outsourcing company that offers outsourced bookkeeping services. Below is a list of the most reliable finance and accounting outsourcing companies in the Philippines that offer bookkeeping outsourcing services.
KDCI Outsourcing is a global company offering tailored outsourcing solutions to global brands by building offshore finance and accounting teams in the Philippines with expertise in bookkeeping. They specialize in finding bookkeepers who not only have the required experience and expertise, but also the cultural fit with clients. Among their many accounting and finance services, they provide comprehensive bookkeeping services including accounts payable, accounts receivable, payroll, and financial reporting, leveraging advanced technologies and software for efficient and accurate financial management
With a diverse portfolio of SMEs from different industries, and a focus on finding the right fit, they’re an excellent choice for small to medium sized businesses who prioritize cultural integration with their offshore bookkeeping team for seamless collaboration.
United Communications is a BPO offering financial outsourcing services, such as bookkeeping. They specialize in customizing solutions with a focus on process optimization, leveraging advanced accounting systems and industry best practices to ensure accurate and compliant financial records. By finding specialists with specialized bookkeeping expertise and providing them the necessary support, they can provide dedicated and unmatched services that help businesses streamline processes to reduce reliance on in-house resources and enhance productivity.
With their track record on process improvement, they will be a great agency to work with for companies looking to streamline their processes, reduce reliance on human resources, and improve their productivity.
Hammerjack is an outsourcing company that aims to help organizations reduce the burden of manpower expenses by providing lower rates and flexible plans that help reduce risk of outsourcing. They offer a range of bookkeeping services, ensuring accuracy and organization of financial records, allowing businesses to focus on growth and scalability.
This focus helps enhance scalability at a low cost, making them particularly appealing to companies looking to cut costs with potential for scaling in the future.
Amped HQ is an outsourcing company providing dedicated staffing solutions for finance and accounting roles, with focus on efficiency and scalability. They offer comprehensive bookkeeping services, including accounts receivable and payable management, payroll processing, financial reporting, and general ledger maintenance, ensuring accurate financial records and real-time reporting to help businesses make informed decisions and maintain compliance.
Given their focus on scalability, they’re ideal for small to medium-sized businesses who are looking to scale their bookkeeping operations without compromising on the quality of financial management.
CloudCfo Inc. is an agency that offers cloud-based accounting and finance services to businesses worldwide. They leverage advanced technology to provide streamlined and efficient financial management solutions. Using cloud-based platforms to deliver accounting and bookkeeping services, they ensure accessibility, accuracy, and real-time financial insights for their clients.
Because they utilize cloud accounting software, they’re recommended for tech-savvy SMEs and startups looking for cloud-based financial management services for secure, scalable, and cost-effective bookkeeping.
JCSN Accounting Services is a professional accounting firm based in the Philippines that caters to clients across various industries, offering a range of financial services to meet their unique needs. They specialize in providing personalized accounting solutions, including tax preparation, financial consultancy, and bookkeeping services, tailored to each client's specific requirements, and focusing on accuracy and attention to detail ensures reliable financial management.
Given their specialization in accountancy, they’re ideal for small businesses and entrepreneurs looking for customized bookkeeping solutions with a strong emphasis on accuracy and personalized service.
Scrubbed is an outsourcing firm that provides a wide range of financial and accounting services to businesses globally. They are known for their comprehensive approach and high standards when it comes to delivering end-to-end financial solutions, including accounting, auditing, tax compliance, and strategic financial planning, with strong focus on meticulously managing financial records and complying with regulatory standards.
This makes them suitable for medium to large businesses that require a full suite of financial services and seek to ensure compliance and strategic financial management
D&V Philippines is an outsourcing firm that offers finance and accounting services, including outsourced CFO services, audit support, and financial analysis. Their bookkeeping services cover transaction recording, bank reconciliation, payroll processing, and preparation of financial statements. They’re known for using advanced accounting software to deliver accurate and timely financial information.
With a reputation for using advanced software to increase accuracy, they are recommended for SMEs and large enterprises seeking reliable and comprehensive bookkeeping services with a focus on strategic financial management
Connext Global Solutions is a BPO that provides specialized finance and accounting services to help companies streamline their operations through customized outsourcing accounting and bookkeeping services for finance and accounting, ensuring that their services align with the client's operational needs and business goals. Their bookkeeping services include managing daily financial transactions, account reconciliation, financial reporting, and compliance management, making them ideal for businesses of all sizes looking to enhance their financial operations and achieve greater efficiency through tailored outsourcing solutions
Manila Bookkeepers is a local outsourcing firm that offers bookkeeping and accounting services to businesses in the Philippines and abroad. They are dedicated to providing cost-effective and reliable financial management solutions. They specialize in offering personalized bookkeeping services to small businesses and startups, helping them maintain accurate financial records and compliance with local regulations. Manila Bookkeepers provides services such as transaction recording, bank reconciliation, payroll processing, and financial reporting. Their focus is on delivering detailed and accurate bookkeeping services that meet the needs of small businesses.
Manila Bookkeepers provides services such as transaction recording, bank reconciliation, payroll processing, and financial reporting. Their focus is on delivering detailed and accurate bookkeeping services that meet the needs of small businesses.
The risk of financial loss due to unreliable bookkeeping can set your business back a couple of dollars or a couple of thousand. In this situation, it truly pays to work with a reliable agency for tailored outsourced bookkeeping service.
At KDCI Outsourcing, we tailor our bookkeeping services to our clients’ needs, ensuring that the offshore accounting and finance teams we build for you have the requirements you seek, and can work alongside your inhouse team without hitches.
Learn more about outsourced bookkeeping services. Contact us today!
HR outsourcing (HRO) is a business strategy that involves enlisting the services of a third party agency or individual to manage some or all functions of one’s human resources. Most companies that outsource HR functions do so to access specialized talent, improve operational efficiency, as well as reduce costs.
The most commonly outsourced HR functions are recruitment, compensation and benefits, payroll, training and development, and compliance.
Like many other business processes, HR is being outsourced more and more due to financial constraints and talent shortage experienced by global companies. This makes outsourcing HR to offshore destinations like the Philippines a more compelling prospect, especially given the country’s reputation for high quality service and large talent pool, with a much lower cost.
For those considering outsourcing human resource functions to the Philippines, below are 10 of the top HR outsourcing companies or agencies, listed in no particular order, selected based on their online reviews and reputation on Google.
A global outsourcing company that offers tailored HR outsourcing solutions, encompassing processes such as recruitment, payroll, training and development, etc. They specialize in building offshore HR teams that can seamlessly integrate with in-house teams in the US, Australia, and UK, highlighting seamless collaboration and smooth communication.
Given their wide array of services and that majority of their clients are medium sized companies, we recommend them for SMEs who prioritize a good fit when it comes to their offshore HR staff, and those who plan to expand their outsourced HR services to other areas like graphic design, Ecommerce, and customer service in the future.
A BPO company that offers comprehensive HR outsourcing services with focus on innovation and adaptability. Their tailored HR solutions aim to enhance business operations and productivity with over 200 full-time passionate employees and working with various industries such as retail, energy, fashion, real estate, and food.
Their expertise in handling end-to-end HR functions, coupled with their consulting and technology services, makes them an ideal choice for businesses seeking to not only manage their HR operations but also to innovate their business practices with consulting and technology.
A BPO company providing various HR services, such as compensation & benefits, employee experience, and HR management. Their high-quality, cost-effective services help businesses scale their operations efficiently, while their team of experts work closely with clients to understand their specific needs and provide customized HR solutions that enhance productivity and operational efficiency.
With a strong track record in supporting various business functions, iSupport Worldwide is for SMEs looking to streamline their HR processes, especially those that require customized solutions to enhance productivity and operational efficiency.
A premier recruitment firm specializing in executive search and HR outsourcing services, offering tailored solutions to meet the unique needs of their clients. They source high-caliber talent for executive, technical, and specialist positions, and have a dedicated team of consultants working closely with clients to understand their specific requirements and deliver candidates that fit their organizational culture and business goals.
Their expertise in headhunting and strategic HR support makes them a valuable partner for businesses seeking to drive growth and competitiveness through effective talent acquisition and management. We recommend Manila Recruitment for companies looking for expert recruitment services and strategic HR support
An outsourcing company that provides a wide array of HR outsourcing services, including recruitment, payroll, and employee management. They focus on delivering personalized solutions that cater to the specific needs of their clients. With a commitment to excellence and a client-centric approach, MCVO Talent Outsourcing ensures seamless integration of their services with clients' existing operations.
As they customize HR solutions, they can make great partners for SMEs looking to optimize their HR processes, improve efficiency, and achieve significant cost savings, particularly, for those seeking reliable and efficient HR services that support their growth and operational goals.
An outsourcing firm offering comprehensive HR outsourcing services, specializing in recruitment, payroll, and employee benefits administration. They provide scalable solutions designed to integrate smoothly with clients' in-house teams, ensuring efficient HR operations. ConnectOS is known for its ability to deliver high-quality HR services that enhance productivity and reduce operational costs.
They build dedicated offshore teams, making them an ideal choice for businesses looking to enhance their HR functions while focusing on core activities. We recommend ConnectOS for companies seeking flexible and efficient HR solutions that support their long-term growth and success
Circa Logica Group is a renowned provider of HR outsourcing, corporate training, and payroll processing solutions. Their HR services focus on recruitment, outsourcing, and consulting, helping businesses streamline their HR functions and improve operational efficiency.
With a strong reputation for service excellence and a client-centric approach, they are recommended for clients seeking to optimize their HR processes and achieve significant cost savings while maintaining high standards of service and support
An outsourcing company that offers a wide range of HR outsourcing services, including recruitment, payroll, and employee benefits administration. Their dedicated team works closely with clients to understand their specific needs and deliver tailored HR services that enhance productivity and support business growth.
With their client-centric approach and extensive industry experience, they are a good choice for companies looking for reliable and effective HR outsourcing solutions that align with their strategic goals.
Staff Outsourcing Solutions specializes in HR outsourcing, particularly on bookkeeping, accounting, and back office services. They focus on providing high-quality, efficient solutions that cater to various industries.
With a commitment to customer advocacy and operational efficiency, Staff Outsourcing Solutions helps businesses optimize their HR functions and improve overall productivity, making them ideal for businesses seeking reliable and cost-effective HR services that support their long-term growth and success.
An HR outsourcing company that offers services such as payroll and tax processing, benefits management, and time and attendance software. Their service emphasizes automation and its role in enhancing their services.
As they’ve worked with brands in multiple geographies such as Latin America, North America, and Pacific Rim, and have partnered with small and large companies, they are a great choice for businesses who are interested in automation and have a global presence.
There’s a reason why more and more companies outsource HR services to the Philippines. With its lower labor costs, high English proficiency, and large talent pool, brands across the globe are enjoying cost reductions, operational efficiencies, and high-quality HR services.
But with plenty of companies to choose from, which HR outsourcing company should you work with?
At KDCI Outsourcing, we’ve had over a decade of experience supporting brands, not merely as service providers, but as business partners who help our clients identify their objectives, strategize, and achieve their goals. Through our tailored outsourcing solutions, we can build you a winning offshore HR team in the Philippines that will not only meet your expectations, but seamlessly integrate with your inhouse team environment and culture, ensuring the best fit and smooth collaboration.
Interested in outsourcing HR services to the Philippines? Contact us today!
Game Art Outsourcing is the process of hiring third party designers to create visual assets for video games. The art works involved include concept art, 2D sprites, 3D models, animations, and more. These assets define the visual style and aesthetic of a game, shaping its overall appeal and impacting player engagement.
Game development companies typically collaborate with specialized outsourcing firms or freelance designers with expertise in game art to access a diverse pool of skills and expertise that may not be available in-house. This approach allows studios to focus on core game development tasks while ensuring that the visual components of the game meet professional standards.
Outsourcing game art can be particularly beneficial for development projects requiring specific art styles or technical capabilities. Doing so can speed up production times, reduce costs, and increase quality to meet the expectations of modern gamers.
The role of art in gaming is huge. It’s one of three primary elements that make up video games, and may just be the most important as it creates the look and feel of the game. With such an important role to play in game development, many may feel apprehensive in getting outsiders involved. However, more and more game development companies are outsourcing. Here’s why!
There’s a rising demand for game design artists and also a talent shortage for game art designers, forcing gaming companies to look offshore for opportunities. Among the many offshore outsourcing destinations, Philippines is one of the top choices, especially for design, with its wide pool of skilled talent.
By partnering with a design outsourcing company in the Philippines, game developers can solve their manpower shortage, giving them more elbow room to focus on developing and improving their game for faster production and time-to-market.
Rather than hiring a game art designer in-house, it’s easier to outsource and let the game art outsourcing companies worry about the many costs associated with staffing. While they take care of the true cost of outsourcing, you get to leverage the lower labor costs, especially if they’re in a developing country.
And because your designers are outsourced, you can get only the coverage you need, whether that’s on a part-time basis, full-time, or project-based. This flexibility helps you optimize your spending, helping reduce costs and improve ROI.
While game developers have a deep understanding of the technical aspects of game design, they cannot replace designers who have an eye for visuals. By outsourcing external talent, game development teams can gain a wider expertise, providing stronger imagination and unexpected artistic vision to video games.
With more hands and minds on deck, it’s also much easier to keep track of fresh trends in gaming, helping a gaming company adapt new best practices and staying on trend.
Game art outsourcing reduces risk by providing access to a pool of experienced designers who can deliver high-quality output and adhere to deadlines, minimizing the chances of subpar work and avoiding project delays. Additionally, outsourcing spreads the workload across multiple teams, reducing dependency on a single in-house team and mitigating the impact of any unforeseen issues.
Art design, especially in the context of game development, is a niche in creative design. Given this, it can be challenging to find professional designers who specialize in this specific area. And even within game art design, there are genre-specific niches, platform-specific niches, and even art-style niches that further complicate the hiring process for designers.
Rather than spend precious time looking for qualified designers who meet the requirements of the game you’re developing, it’s easier to outsource game art design and let an outsourcing company source the talent you need.
When the problem of staff shortage in game development is addressed via outsourcing, turnaround times are shortened. This approach eliminates the delays associated with recruiting and onboarding full-time staff, allowing studios to quickly ramp up production.
Because a game art design studio brings expertise in various art styles and technical skills, each task is going to be handled by experienced professionals, leading to efficient and high-quality output.
Additionally, outsourcing enables parallel development, where different aspects of the game can progress simultaneously. While the in-house team focuses on core game mechanics and design, the outsourced team handles art production. This division of labor streamlines the development process, reducing bottlenecks and leading to a faster time-to-market for the game.
With outsourced game art design teams, the burden of maintaining the staff falls onto the outsourcing partner as you’re only bound by the terms of your contract. This means that you have the flexibility to scale your design operations up or down as needed.
Outsourcing allows for rapid adjustment to changing project requirements or timelines without the long-term commitments and overhead costs associated with hiring full-time employees. Whether you need to quickly ramp up production for a major release or scale down during slower periods, outsourcing provides the flexibility to adapt efficiently.
Moreover, outsourcing partners can provide access to a broad range of skill sets and expertise that might be difficult to maintain in-house. This flexibility ensures that you can bring in the right talent for specific phases of your project, from initial concept art to final animations and visual effects.
By leveraging outsourced teams, game developers can maintain a lean internal structure while still having the capacity to handle large-scale or highly specialized tasks, ultimately leading to more efficient project management and resource allocation.
Game art outsourcing allows for the use of specialized technologies through outsourcing partners, helping to maintain competitiveness.
Because these design outsourcing companies employ high end software for 3D modeling processes, which might include production against quality textures or any other forms required during the development phase, game developers can create high quality assets, which involve models that are more realistic or detailed than would be possible using traditional techniques among other things.
The use of this advanced technology makes it possible to produce highly detailed realistic looking game assets, meeting the expectations of gamers and better positioning the game in a highly competitive market.
Designing concept art, 2D sprites, and 3D models is no walk in the park. Finding a good designer to create amazing game art requires a unique blend of artistic talent, technical skills, and familiarity with specialized software, which can be incredibly challenging in a highly competitive market with talent shortage.
This is where outsourcing to the Philippines comes in. With a reputation for providing custom creative design solutions to brands all over the world, KDCI Outsourcing can provide you offshore game art designers in the Philippines who can help turn your ideas into a beautiful game.
Learn more about gaming outsourcing. Contact us today!
As Rob Lamberts, MD puts it in his article on American healthcare customer service, “...the ridiculous wait times, the unreasonable and confusing cost of care, and the plunging morale that people routinely face in medical practices…[gives] a frightening picture of a system supposedly dedicated to helping people.”
Given the notoriety of customer service in healthcare, hospitals and clinics are presented an opportunity to set themselves apart by providing excellent patient customer service. Not only will this give you a good reputation, attracting more patients, but more importantly, it gives ailing people the help they need. And to help you do that, we’ve listed recommendations from some of the best customer care specialists in the healthcare industry.
The National Institute of Health emphasizes the importance of having healthcare workers, including healthcare customer service representatives, that have good psychological traits and communication skills when it comes to dealing with patients to foster better care outcomes. This includes being empathetic and attending to the patient’s needs, both practical and emotional.
Aside from this, customer care teams in healthcare ought to communicate with patients well, especially in the context of wait times in customer support. While it’s unavoidable to have surges in customer queries from time to time, it helps to communicate clearly and set expectations with your patients. Put yourself in your patients’ shoes and help them understand what’s going on. Are there 5 more people ahead of them? Let them know!
In the advent of artificial intelligence (AI), it’s never been easier to empower human agents. While this same technology gives patients the option for self-service support, significantly reducing the volume of customer queries that need to be addressed by customer support specialists, customer service agents will also have AI and machine learning tools at their disposal.
With such technology, healthcare customer service representatives can have updated information readily available. They can generate insights from patient data, analyzing their patient records and history. Not to mention, they can generate call scripts to help respond to patients, significantly enhancing the efficiency of patient care.
Patient-centric care doesn’t come naturally to most people. This is why healthcare institutions need to invest in training their teams. As shown in the results of this study, training is one of the keys to improving service excellence in healthcare, and training customer service agents on communication is a surefire way to improve customer satisfaction and retention.
According to Learning Everest, an effective customer service training program includes skills training, competency tests, and consistent monitoring and feedback. In particular, offering scenario based training to customer service agents appears to yield better results than traditional learning.
Long wait times are the biggest killer of customer satisfaction. Based on a survey conducted by Zendesk, the top indicator of bad customer service is long hold/wait times. Especially in American healthcare, patient customer service is notorious for making people wait.
The best solution to this is automation! By introducing automated queue management systems, repetitive tasks like answering basic questions and assigning patients to customer service representatives no longer need manual work, freeing up human agents to manage complex inquiries more effectively.
One bad experience is enough to nullify past good experiences, especially in customer service. As a healthcare provider, it is important to be consistent in providing high-quality customer support to patients for maintaining service excellence. But even the best agents can have their off days, and quality of service can vary from agent to agent, leading to inconsistencies in service.
A way to workaround this problem is to streamline the customer service process in your healthcare or clinic through automation and implementing chatbots. Automating repetitive tasks frees up your agents; meanwhile, chatbots can solve simpler patient concerns. These not only create more time to handle complex issues, but leave agents with more emotional energy to empathize with patients.
Another way to improve customer service in healthcare is by increasing efficiency by optimizing your channels and platforms. This means going omnichannel, giving patient support on phone, email, chat, social media, and video to cater to patient preferences and needs. By integrating these channels and platforms altogether, patients get seamless, user-friendly experience.
In a 2023 study published in the National Library of Medicine, researchers found that “[f]eedbacks provide evidence to guide health care organizations in improving the overall experience of patients and the quality of services that they provide.”
After all, patient feedback is a valuable source of service quality. When you actively survey or read reviews online, you get an understanding of how they view your brand. This is a gold mine of actionable enhancements you can implement in your hospital or clinic.
If there’s any industry that deals with life and death, that’s healthcare. You never know when an emergency is going to happen, that’s why it’s crucial to have support always ready to help patients no matter the time of day.
As a matter of fact, studies show that after-hours access to primary care practices is linked with lower emergency department use and less unmet medical need, ensuring that patients receive timely care and reducing the strain on emergency services.
Many of the enhancements in patient customer care outlined above take time and resources to implement. While large healthcare institutions can invest in these changes, there are plenty of hospitals and clinics that require more cost-efficient and lower-risk options. Such is driving demand in healthcare outsourcing, with as much as 80% of healthcare leaders planning to outsource some form of service.
Through outsourcing, healthcare providers can reduce costs, improve efficiency, and enhance customer service quality and patient satisfaction in healthcare customer service. Because customer service agencies have the technological infrastructure and resources already, hospitals and clinics can leverage these to adapt technologies and best practices when it comes to deploying patient-centric, consistent, and high-quality customer care.
There are several routes hospitals and clinics can take when it comes to improving their healthcare customer service. One of them is outsourcing due to its lower cost and lower risk perks. Especially when outsourcing to offshore locations like the Philippines, the world’s call center capital, healthcare providers can improve patient care quality while increasing return on investment (ROI).
As an established customer service outsourcing company, KDCI Outsourcing has extensive experience providing support to companies in multiple industries, particularly healthcare institutions in the US. This means that we not only provide offshore staff to help augment their manpower shortage, we build them results-focused offshore customer service teams in the Philippines that have experience working in healthcare. This entails little to no learning curve when it comes to healthcare lingo, and ensures seamless integration with their organizations.
Learn more about healthcare customer service outsourcing in the Philippines. Contact us today!
A life insurance plan has always been touted as an investment for families and working adults. It serves as a bugger against unforeseen circumstances, protecting insured clients from significant financial loss. While most sectors have adapted to economic instability and other risk factors, the life insurance industry has not been the most fortunate as it struggles with cybersecurity, technological advancement, market changes, and shifts in compliance and regulations.
Thankfully, insurance companies are leveraging insurance outsourcing. Insurance outsourcing is a business strategy of hiring a third party to perform open and closed-book business processes to reduce costs, increase efficiency, and access specialized expertise. If you’re looking to supercharge your insurance company, now’s the perfect time. Below, we’ll tackle everything you need to know about insurance outsourcing.
There’s no limit to the business processes an insurance company can outsource to a business processing outsourcing (BPO) provider. However — to help you envision which functions are more readily available in the best BPO companies and insurance outsourcing companies — below are the most commonly outsourced insurance business functions.
In insurance claims outsourcing, the service provider handles the entire claims process, from initial intake and verification to assessment and settlement. They also communicate with policyholders about claim statuses and manage disputes or appeals. Additionally, a business processing outsourcing company can process health, property, and other insurance claims.
When outsourcing policy writing and adminstration, service providers process renewals, endorsements, and cancellations as well as manage the issuing of new policies. They also maintain policyholder records and ensure compliance with regulatory requirements.
With insurance underwriting, an insurance business processing company assesses risks, decides on insurance applications, sets premium rates, prepares documentation, and monitors existing policies for changes in risk profiles.
Specialized firms and insurance BPO service companies use analytics to detect fraud, investigate suspicious claims, report findings, implement fraud prevention systems, and provide staff training on fraud detection techniques.
External providers with insurance outsourcing services have actuarial analysts who develop risk models, calculate premiums, forecast financial performance, and offer strategic advice on product development.
Legal and compliance officers in outsourcing providers handle legal issues, ensure regulatory compliance, and provide legal advice to minimize risks and meet industry standards.
Third-party IT or tech support specialists manage infrastructure, develop and maintain software, ensure cybersecurity, and provide technical support to enhance operational efficiency.
Customer service agents in an outsourcing company handle inquiries, provide policy information, address complaints, and maintain high-quality support through various communication channels.
The business process outsourcing industry has been steadily expanding through the years, impacting most, if not all, industries in the market. Even more traditional industries like insurance are outsourcing some of their business functions, driven by reasons listed below.
Like many other industries, companies in the insurance industry face financial pressure and need to improve cost efficiency to increase competitiveness and profitability. And the easiest way to reduce costs is by outsourcing insurance services.
By outsourcing, an insurance agency can leverage the outsourcing partner’s resources, paying only a flat rate while the outsourcing insurance services provider covers everything — including operations, benefits, paid leaves, management fees, etc. This helps an insurance company increase its cost efficiency.
The location of insurance outsourcing companies also influences the amount saved. When an insurance agency outsources to an onshore or nearshore agency, the company can typically save up to 10-20% on operational costs. If insurance services are outsourced to BPO insurance companies in the Philippines, insurance agencies can save up to 70% on operational costs.
Most insurance companies don’t have expertise in functions such as customer service, IT, and marketing. By outsourcing these insurance operations to insurance outsourcing companies, one can increase efficiency — freeing up time and resources and gaining more business focus.
The insurance industry is short on talent, according to ResroucePro. This problem is mainly due to people leaving the industry. As time passes, the job market is becoming younger. Not to mention, over 50% of those in the insurance sector are expected to retire in the next 15 years.
One of the ways insurance companies are filling gaps in their manpower is through insurance outsourcing. Many of the tasks performed in the insurance sector, such as customer service, IT support, and marketing only require general industry knowledge. Hence, these tasks can be easily outsourced for staff augmentation.
Meanwhile, more specialized tasks like claims processing, underwriting, fraud detection, and the like are more difficult to source, so insurance agents partner with an insurance outsourcing company that already has the talent available.
When working with Philippine insurance outsourcing companies, expect them to have a large talent pool so you can skip the recruitment process and only look at the profiles presented to you based on your requirements. Then, BPO insurance companies in the Philippines will train, onboard, and manage these outsourced staff for you, ensuring productivity and alignment with business objectives.
While traditional outsourcing only supported basic roles and wasn’t designed to support long-term success, outsourcing has evolved to offer multiple engagement models and provide more flexibility to serve as business partners rather than mere service providers that help insurance companies scale and grow their operations.
The insurance industry has long been a more traditional industry, relying on manual processes and data analysis. However — as most outsourcing service providers have adopted more robust technological infrastructure and advanced technologies — insurance companies will find it easier to adopt new technologies and change their company culture with help from an experienced outsider who already has the resources and expertise to lead their transformation.
With the growing talent shortage in the insurance industry, many insurance companies are pressed to find permanent solutions outside of staff augmentation and support their long-term goals.
KDCI Outsourcing is more than just a service provider. We’re an insurance business process outsourcing partner that works hand-in-hand with our clients to achieve their business goals. By finding hard-to-source talent that has the experience, expertise, work ethic, and cultural fit, we build excellent offshore insurance teams in the Philippines that seamlessly integrate with their operations and collaborate well with their in-house teams to ensure efficiency and success.
Learn more about insurance back office outsourcing services in the Philippines. Contact us today!
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Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
