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Majestic natural scenery, happy-go-lucky people, great English skills, and a thriving BPO sector — these are the things associated with the Philippines. Since the genesis of the country’s outsourcing industry, it has drawn countless foreign companies, offering world-class outsourcing services that promise business growth and a 70% to 90% reduction on overhead expenses. Want to find out the country’s outsourcing clients? Here are the countries outsourcing to the Philippines.
The United States may be associated with its role as one of the global powers in the international scene. But interestingly, it is also a big player in the business process outsourcing industry, contributing a 2024 revenue of $81,445.9 million and exhibiting a 9.4% Compound Annual Growth Rate (CAGR) from 2025 until 2030, according to Horizon Grand View Research.
Furthermore, the United States and the Philippines have a long-established diplomatic relationship that dates back to 1946 — the year the latter became an independent country. Because of their shared history and the Philippines’ high English proficiency, the Southeast Asian state has become one of the best countries for outsourcing work.
While many well-known companies, such as Apple, Adobe, and Google, are outsourcing to overseas, this venture has been gaining traction in small and medium-sized enterprises (SMEs). Here are three examples of services that the United States outsources:
Compared to half a decade ago, more tech executives in the United States (over 44%) are now considering outsourcing. From data security to software development, tech companies and corporations outsource these services to the best BPOs in the Philippines to get the best of both worlds: Highly qualified IT professionals and lower labor costs.
Alarmingly, Statista found that US-based corporations have been a target of network intrusion, data breaches, ransomware, and other forms of cybercrime, potentially causing the United States to surpass at least $639 billion in losses.
Hence, by outsourcing IT services, companies can work with offshore cybersecurity professionals who can employ more robust security measures to curb and avoid the costly repercussions of cybercrime.
The United States’ financial sector is critical to economic growth, accounting for an estimated 8% of the country’s gross domestic product (GDP). However, if we dig deeper, the country’s financial sector is not all that bright. The insurance industry, for example, is facing a talent shortage as thousands of individuals are retiring from their professions. Younger professionals are showing their disinterest in the field as well.
Issues concerning talent retention and lack of interest also extend to the banking and real estate industries. By outsourcing financial services to a BPO company, US-based companies can fill talent gaps without the additional cost of retaining talent.
Training and hiring costs are also slashed since the outsourcing provider handles the training of their outsourced team of financial specialists. This enables companies to reduce their employees’ workload and scale their business according to demand.
Americans are dissatisfied with customer service. According to the National Customer Rage study by the Customer Care Measurement and Consulting (CCMC), cited by the National Public Radio (NPR), speaking loudly or yelling was how nearly half (43%) of US customers let out their frustrations about a problem. Because customer service is tantamount to success, poor customer support can sully a company’s reputation and cause financial losses.
US companies outsourcing customer service to the Philippines enjoy increased customer satisfaction and streamlined digital customer service support. Thanks to Filipinos’ neutral accents and stellar English skills, they can excel in voice and non-voice customer support and provide high-quality round-the-clock support.
Located in Europe, the United Kingdom — known for its rich history and the Royal Family — is also a country that outsources to the Philippines. With a revenue of $17,750.3 million in the outsourcing industry, the country is poised to experience a 10.9% CAGR from 2025 until 2030, as reported by Horizon Grand View Research.
According to YouGov, 26% of British companies are outsourcing operations (versus 17% of non-outsourcers) to an outsourcing provider due to cost-effectiveness and a lack of budget and talent. With Avon, HSBC, and Spotship garnering success through outsourcing, it has become a widespread practice among British companies. Below are the services commonly outsourced to an overseas BPO company:
Back-office operations refer to non-customer-facing functions that support and ensure the smooth operation of a business. They typically include human resources, sales processing, procurement, and IT.
In the United Kingdom, companies partner with an outsourcing provider to minimize expenses, which benefits businesses — especially smaller ones with tight budgets — as they can leverage the expertise of back-office personnel, like virtual assistants, from a Philippine outsourcing company without investing additional resources in training and equipment.
As a result, UK companies can focus on core operations, like research and development, which enables revenue growth and drives success.
The United Kingdom is a leader in Europe’s IT industry, with an astounding market value of $1.1 trillion. Despite this, unsurprisingly, YouGov found that 34% of companies outsource IT to a third-party service provider, and rightfully so.
Because UK companies value cost-effectiveness and better operational efficiency, they greatly benefit from the expert knowledge of an outsourced team of IT professionals, or even an IT expert working on a contractual basis. All of which are cheaper than in-house IT staff members.
Outsourcing also comes with more choices, allowing businesses to choose the right expert for any IT need, whether it’s software development, network administration, or cybersecurity solutions.
So, by delegating IT services to IT outsourcing companies or an independent contractor, British businesses can close talent gaps and enjoy the peace of mind brought by a more robust IT infrastructure.
The penetration of technology in payroll and the growing demand for offshore outsourcing has led UK companies to recalibrate their business strategies. According to YouGov, British decision-makers (28%) opt to outsource payroll to a service provider because of a lack of financial resources and a shortage of qualified talent in their companies.
As payroll is inherently a meticulous job, a simple mistake can make or break trust. For instance, Pay As You Earn (PAYE) employees reported errors in their payroll, including underpayment (78%) and overpayment (19%). While such payroll mishaps stem from human error (46%), they’re either rectified within the day (13%) or in a span of weeks (56%).
That’s why outsourcing payroll to a BPO company in the Philippines does wonders for UK companies. They have access to skilled professionals who have high regard for accuracy, calculating employees’ wages with little room for error. By minimizing the margin of error, employees are more likely to regain their trust in payroll specialists as well as ensure compliance with UK payroll regulations.
Outsourced payroll specialists from the Philippines can also cover downtimes of in-house specialists, so employees can still receive their paychecks on time. With outsourcing service companies employing advanced payroll software, offshore payroll experts can speed up calculations and protect sensitive financial data.
Closer to Southeast Asia is none other than Australia — a country with breathtaking natural landscapes and multicultural communities. According to Horizon Grand View Research’s report, Australia’s business process outsourcing revenue in 2024 amounts to $3,566.9, projecting a growth of 8.9% CAGR from 2025 until 2030.
As Australian businesses struggle with labor shortages — partly due to the country’s aging population — and high overhead expenses, offshore outsourcing has become a more appealing business strategy. Because Australian workplaces are embracing remote work, this shift in mindset has led to businesses realizing the benefits of this setup in the modern workplace. With video-based communication and other digital tools taking center stage, remote collaboration has become more seamless than ever.
Since offshore outsourcing often involves working with a home-based outsourced team, Australian companies are seeing the positives of remote work and outsourcing in the flesh — specifically, smooth collaboration and reduced expenses. Like the aforementioned countries, Australia outsources IT and financial services. However, there are other services the country delegates to a foreign company.
Digital marketing is defined as the promotion of products and services via digital platforms, such as social media and websites. It also leverages search engine optimization (SEO), paid ads, social media content creation, and email marketing when crafting marketing campaigns.
According to the Association for Data-Driven Marketing and Advertising (ADMA), citing the Australian Privacy Index 2022 by Deloitte, a small percentage (30%) of individuals have expressed their satisfaction with a brand’s delivery of personalized experiences. What’s even alarming is that brands are coming off as “creepy.” Combine this with labor shortages and evolving technologies and regulations, it can be hard to keep up.
By outsourcing digital marketing initiatives to a Philippine outsourcing company, Australian companies can work with skilled Filipino professionals who excel at delivering personalized, non-creepy campaigns that comply with the General Data Protection Regulation (GDPR) and the Australian Privacy Act. This eases the regulatory burden most often shouldered by Australian businesses.
The cost-effectiveness of Filipino labor and the timezone advantage also work in the country’s favor, reducing overhead expenses and promoting hassle-free collaboration between in-house employees and offshore digital marketers.
With Australian brands focusing their design efforts on visual branding, there is now a demand for skilled graphic designers. Unfortunately, companies end up hiring designers that have a lackluster understanding of design or lack the artistic acumen to craft high-fidelity visual content.
To any company, bad hires are detrimental to success. Not only do bad hires produce low-quality work, they also tarnish a company’s reputation — potentially causing client and financial loss.
Delegating design work to a reliable outsourcing partner or Philippine creative agencies can help prevent the aftermath of a bad hire. Whether companies need web design or multimedia design assistance, Filipino professionals in Philippine-based graphic design firms bring fresh ideas and trends to the table.
This allows them to produce creative visuals that maintain a consistent brand identity, captivate the Australian demographic, and convert would-be customers. By hiring the right Filipino graphic designer, Australian companies can expect faster turnaround times and a significant return on investment (ROI) on outsourcing design.
While it’s true that Australian employers find it easy to hire people, not everyone shares the same sentiment, as reported by the Recruitment Experiences and Outlook Survey (REOS) on the Australian Government’s official website. The survey revealed that poor working conditions (24%) and shortage of qualified hires (38%) are the most prevalent challenges employers face.
Thanks to the growing demand for business process outsourcing solutions, Australian companies can offload HR and recruitment functions to an outsourcing partner, specifically a recruitment process outsourcing company.
Offshore outsourcing lets Australian businesses access specialized talent from the Philippines at budget-friendly rates, allowing employers to close labor shortages while slashing overhead expenses. At the same time, external hires from the Philippine BPO industry bring the gift of best hiring practices and technologies, which can fast-track HR and recruitment operations and bolster efficiency.
Overall, it is clear why most businesses in Western countries outsource to a foreign company. From hiring qualified professionals for a role to bolstering cybersecurity at a fraction of the cost, an outsourced team of experts rivals or surpasses the caliber of in-house hires. If outsourcing operations are on your radar right now, choose KDCI Outsourcing.
Headquartered in Pasig City, Philippines, KDCI Outsourcing has been a key contributor to the Philippine BPO industry, successfully delivering state-of-the-art outsourcing services to clients abroad since 2011. Speaking of services, its outsourcing solutions are broad. From travel hospitality to real estate, KDCI Outsourcing’s skilled workforce makes sure your business is primed for industry success.
As your outsourcing partner, we tailor our solutions according to your needs and workplace culture. Through our careful screening of our Filipino offshore team of professionals, you can count on us to recruit outsourcing staff that aligns with your vision and expectations.
Ready to take the next step? Contact us now, and bask in your newfound success with KDCI Outsourcing!
Businesses in all industries thrive on information and data. More than unlocking market opportunities through data-driven decisions, data can help build trust. For example, top accounting firms and property management companies employ robust security systems to protect financial and personal information from fraud and breaches. As your business amasses data, organizing and updating databases can be tedious. The good news? You can hire a data entry assistant.
If you’re wondering, “What does a data entry assistant do?” A data entry clerk performs administrative tasks — specifically data entry, organization, and research — supporting their client’s data entry needs and business decision efforts. Because of the inherent risk associated with the data entry clerk job, they handle confidential information care, so sensitive data doesn’t fall into the wrong hands.
This article tackles common data entry assistant responsibilities and skills, as well as the advantages of hiring a professional for a data entry role.
You might be thinking, “Data entry is an easy job. My employees can do that.” While employees have experience in some form of data entry work, a data entry assistant is trained to handle the rigors of their profession. Here are the four benefits of hiring a data entry clerk for your business:
Hiring a new in-house employee is an investment, albeit a costly one. However, nowadays, companies can tap into a global talent pool and increase their options for potential hires. For example, you can outsource data entry to the Philippines or work with Philippine data entry companies to reap the benefits of working with offshore Filipino data entry professionals, such as better cultural alignment, high English proficiency, and strong work ethic.
Because Filipino data entry clerks work in-office or at home, investing in office spaces, office equipment, and training is out of the picture. This allows you to dedicate more of your expenses to pivotal business investments.
Data entry is a time-consuming task that requires precision, focus, organization, and attention to detail. Because of that, delegating data entry tasks to your in-house employees is not a good idea. Most likely, your staff is already overwhelmed with workload. If they take on more job responsibilities, they risk burnout, increasing their stress levels, heightening job dissatisfaction, and lowering their productivity.
When you hire a data entry specialist, they can take care of your business’s data entry needs without overwhelming your in-house staff members. As a result, you and your employees can dedicate their working hours to more pressing or strategic tasks, improving overall efficiency.
To the untrained eye, organizing datasets is nothing but a tricky and challenging feat. However — to a seasoned data entry virtual assistant with superb organization skills — data organization is second nature as they can arrange and categorize information according to certain specifications.
Plus, you no longer have to grapple with outdated information since data entry professionals keep your databases up-to-date for any changes in data. When your databases are organized and updated, you can make data-driven decisions that guide your company’s success.
A data entry job doesn’t have to be full-time. Sometimes, you only need the help of a data entry assistant for a period of time due to increased dataset volume, and that’s okay. The beauty of this is that you can hire more or downsize your data entry team according to demand and business needs without hiring or letting go of in-house staff and compromising operational efficiency.
Data entry job responsibilities go beyond the literal data entry tasks. Data entry professionals organize, compile, research, and analyze data, making them a great asset to any business. Below, we will tackle the most common data entry assistant responsibilities.
From personal information to numerical data, a data entry clerk compiles information in a data management program or customer relationship management (CRM) tool for easy organization, access, and retrieval. A data entry assistant also inputs data from physical documents into a digital database. They can update customer information and remove old data to keep databases timely.
Because businesses store large volumes of data, a data entry specialist can group information into categories, such as by location and date, making it easier to find the required data for any business need. This helps minimize errors and saves time on tedious data searches. These professionals also create folder hierarchies and provide descriptive filenames for spreadsheets and data files, improving efficiency.
A data entry assistant cross-checks an organization’s databases to uncover data conflicts, ensuring accurate data retrieval for research, reporting, and analysis purposes. They rectify errors, such as duplicate entries, typos, and incorrect names, so businesses can meet the highest data standards and avoid operational inefficiencies. Data entry professionals work with in-house employees to check data to maintain consistency.
Data entry specialists gather data from various sources, including websites and existing studies. Through extensive cross-checking, they can validate and verify the credibility and timeliness of the information to ensure data accuracy and relevance. Depending on the client and industry, a data entry assistant may be tasked to analyze data, consolidating all information into graphs, charts, or reports to provide data-driven insights on trends and patterns.
A data entry virtual assistant transcribes audio from interviews, meetings, lectures, customer phone calls, and the like into text manually or using an AI transcription tool. This allows businesses to use transcribed information for future reference.
For example, customer service teams can use call transcripts to improve employee training and provide insights into employee performance. Data entry professionals working on transcription boast excellent listening, typing, and proofreading skills, so all inputted text accurately matches the audio material.
Data entry professionals back up databases and files in case of data loss, accidental deletion, unauthorized access, or cyberattacks. This way, clients can restore and access backed-up data after an attack, preventing additional expenses and tedious re-input of more than a month’s worth of data.
Data entry clerks help maintain the reputation of businesses by complying with their client’s security measures as well as the General Data Protection Regulation (GDPR) and other data privacy and security regulations to avoid penalties and breaches of customer trust.
Whether it’s a company memo or report, a data administrative assistant uses the appropriate word processing program to draft documents and format them according to their client’s requirements.
Possessing the right skills is key to success for any data entry job. That’s why, as a client, you must screen your candidates carefully and keep an eye out for the skill sets below, so your new hire is as versatile as they are competent.
Data entry professionals must be familiar with the tools of the trade, including Microsoft Excel, MS Office Word, Google Docs, Hubspot, and other data management and data entry software. This reduces the time spent learning the ropes of a particular software, which can contribute to errors and inefficiencies.
Before hiring a data entry clerk, it’s recommended to specify which CRM or database tools your company uses, so that candidates who are familiar with your preferred tools can apply for the data entry role.
Strong typing skills are about speed and accuracy. In the workplace, turnaround times are fast. Hence, a data clerk must be able to organize and input large data volumes accurately — all within your prescribed timeline.
Data entry professionals with high words per minute (WPM) set themselves apart from other candidates with lower WPM. However, it’s important to remember that what’s considered “good” WPM may vary between tasks and niches. If your business operates in the finance industry, 60 WPM is already good enough.
Apart from computer literacy and typing skills, organization skills are also the backbone of a data entry job. Because datasets tend to be disorganized, a data entry administrative assistant must be able to compile and organize information into something more presentable for the client. They should be able to create folder hierarchies that make company files easily accessible for every employee.
Again, research assignments vary by industry. Regardless, a data entry virtual assistant must know where to look for data. Critical thinking skills also come into play here, as a data administrative assistant should be able to assess the quality of the data before including it in a report.
Everyone makes mistakes and overlooks details from time to time. However, an individual who lands a data entry position has the keen observation skills to go through information with a fine-toothed comb meticulously, spotting overlooked errors and correcting them as needed to ensure data integrity.
A data entry job requires a lot of focus. Though repetitive, data entry professionals must be able to focus on the task for extended periods to maintain data accuracy and consistency. The ability to persist amid increased workload and tight deadlines is a plus, too. When persistence is combined with strong organizational skills, you can rely on your data entry specialist to manage their workload and complete their tasks on time.
No data entry specialist is an island. When a person works in a data entry position, they collaborate and communicate with their colleagues — either verbally or in writing — to verify data, report data issues, and work out inconsistencies. Without good communication skills — or even interpersonal skills — data entry professionals may struggle to resolve problems that command urgent attention.
In a job where customers trust your business to handle and store data, integrity goes a long way. Data entry professionals sign non-disclosure agreements (NDAs), so they’re responsible for upholding confidentiality when processing sensitive information.
Furthermore, they must not fabricate data or use customer information to perform personal transactions. Because data entry clerks work remotely, they must periodically check for viruses, avoid clicking on suspicious links, and follow their client’s encryption protocols.
If you don’t know how to write a data entry assistant job description, here are two tips to help you craft a solid job post for the role:
In your data entry assistant job description, include whether the data entry position is freelance, part-time, full-time, contractual, or project-based. This helps narrow down your pool of candidates. For example, if the role is for a full-time position, you’ll most likely receive applications from candidates who can do full-time work.
Being transparent about working hours and including your local time zone also helps attract candidates who can work on your preferred schedule for better time zone alignment.
Just by reading your data entry assistant job description, candidates should have a clear idea of their expected tasks and responsibilities. What kind of data will your new hire work on? Will the candidate transcribe audio files?
Go into the specifics, but not to the point of making the job responsibilities too long. These day-to-day responsibilities enable candidates to assess their skills and qualifications, helping them make an informed decision of whether or not to proceed with the application.
Data entry assistants are vital members of the workforce. Without these professionals, no administrative or data entry tasks will be completed on time. Furthermore, in-house employees will be left with additional tasks in their ever-increasing workload, triggering stress and reducing productivity. Fortunately, with the popularity of outsourcing, you can outsource data entry and administrative tasks to the best BPOs in the Philippines.
At KDCI Outsourcing, we offer cutting-edge data processing services for overwhelmed clients, providing them with tailored solutions that slash overhead expenses while promising significant improvements in efficiency. With our expert hiring team, we can vet potential candidates based on your requirements, and assist you with building a full data processing team that’s not only proficient with your software, but also has the mindset and attitude to collaborate with your team.
Contact us now, and let’s work together to supercharge your data entry game!
Until now, outsourcing to the Philippines has remained a wise business venture for overseas brands — especially those from Western countries. As one of the outsourcing industry’s powerhouses, there’s data to back this assertion.
In 2020, the revenue of the country’s outsourcing industry was valued at $26.7 billion, a slight increase from 2019’s $26.3 billion, skyrocketing to $29.49 billion in 2021 and $32.5 billion the following year. Presently, the 2024 revenue of the Philippine BPO industry is at $38 billion, according to the IT and Business Process Association of the Philippines (IBPAP). This is up from 2023’s $35.5 billion, exhibiting an astounding growth rate of 7% versus the 3.5% global average.
With an estimated 6% economic growth rate for 2025, we can expect a brighter future for the country’s business process outsourcing industry. Whether you’re shifting business operations to offshoring, or currently outsourcing to the Philippines, having a clearer picture of the industry can do wonders for your business.
In this day and age, more and more industries are leveraging global outsourcing to access world-class talent and maintain operational efficiency at a lower cost. Let’s find out which industries outsource the most, based on Deloitte’s “2021 Global Shared Services and Outsourcing Survey.”
As the digital landscape evolves and cybersecurity threats loom, IT positions itself as the most outsourced service at 54%. After all, IT teams are an indispensable asset of any business. But due to the hefty cost of in-house hiring, companies resort to information technology outsourcing (ITO), delegating IT functions such as information security, network administration and support, systems administration, and software development to a business process outsourcing company to slash overhead expenses.
More than cost cutting, companies also gain the advantage of accessing top Filipino IT talent. In outsourcing firms, IT professionals boast not only specialized skills and experience but also the innate drive to keep abreast with the latest technologies. By introducing clients to new tech, their businesses remain future-proof and competitive. In terms of cybersecurity, your business is in safe hands. While training in-house IT teams is often the first course of action, it is not the most sustainable due to the cost of training — which, inevitably, contributes to higher company expenses.
With an outsourced team of IT professionals, they are already trained in the intricacies of cybersecurity, allowing them to safeguard your IT infrastructure with advanced cybersecurity solutions.
At 44%, finance is the second most outsourced function. Offshore outsourcing companies support diverse financial services, including budgeting, financial management, and bookkeeping. Workload reduction and operational efficiency are the rationale for outsourcing. When businesses partner with an outsourcing company in the Philippines, a part of their in-house team’s workload is transferred to the outsourced team.
This is a good thing, though. Finance professionals deal with numbers and data, so there’s almost no room for mistakes or lapses in focus. By outsourcing financial services, your in-house finance team can power through a more feasible workload, decreasing their likelihood of making costly errors and experiencing burnout. With an extra pair of hands helping your local staff, your business can expect faster turnaround times, increased productivity, and maximum operational efficiency.
Payroll is more intricate than meets the eye. There are numbers involved, and one must remember that payroll is also about maintaining integrity and building trust — especially with employees. Because payroll is complex and rigorous, it has become the third most outsourced service (32%). An offshore team of payroll specialists calculates salaries, creates reports and employee payslips, handles the provision of benefits, and complies with taxation laws and regulations.
By outsourcing payroll to the Philippines, your business can avoid paying hefty fines and frustrating your employees with delayed payslips or incorrect payroll data. BPO workers are also tech-savvy. They can leverage advanced payroll tools to automate time-consuming payroll processes — such as tax withholding, payroll reporting, and payroll record creation — ensuring accurate calculations and tax compliance.
As sensitive employee and payment details are stored in a payroll program with strong encryption, the data are protected from unauthorized disclosure and access. This, in turn, strengthens trust and boosts employee morale.
Although plenty of services and industries are taking the spotlight in the outsourcing landscape, customer support still stands as one of the services most outsourced overseas (22%). Moreover, digital customer support trends like omnichannel support and AI have revolutionized customer service into a strategic endeavor, encouraging businesses to step up their customer experience game.
Despite its popularity, misconceptions about outsourcing customer service pervade today. One such misconception is the poor quality of customer service. Reality check: Customer service outsourcing improves quality, provided the client works with a reliable BPO partner.
Customer service outsourcing in the Philippines is unmatched. Apart from providing 24/7 support, Filipino agents can help brands streamline customer service support and enhance customer care quality by implementing video support and other tools to diversify or improve existing customer care channels, ensure faster query resolution, and boost customer retention.
Customer support outsourcing in the Philippines also doesn’t require additional infrastructure investment, as Philippine outsourcing companies already have all the necessary technologies and equipment to provide world-class customer support.
The Asia Pacific region is the hotbed of global offshore outsourcing, with a 2022 market size of $66.27 billion. From 2023 until 2030, outsourcing in the Asia Pacific is estimated to reach a 10.7% compound annual growth rate (CAGR).
Despite the promising trajectory of Asia Pacific’s outsourcing industry, businesses can’t just outsource to any country without accounting for cost-effectiveness, English proficiency level, cultural compatibility, and other factors. Although countries like India, Mexico, and Poland are key players in the BPO industry, the Philippines takes the cake for the best country for outsourcing.
According to the 2024 EF English Proficiency Index, the Philippines exhibited “High Proficiency” in English, ranking second to Singapore in Asia and scoring 570. Additionally, in a survey by the Social Weather Station in 2023, 47% out of 1,200 Filipinos expressed their competence in English.
Filipinos’ English fluency can be traced to its colonial history, to which the Americans introduced the language to the Philippine education system. The dominance of English seeped into present-day Philippines, where English has become a social status for Filipinos.
Because Filipinos are exposed to Anglophone media as early as childhood, they become more competent in speaking, writing, and understanding the language. In the workplace — specifically in BPOs where employees collaborate with foreign clients — English communication skills are a requirement. Combine this with the neutral English accent and high education level of Filipinos, it’s no surprise the Philippines is a prized outsourcing partner.
One way to maximize cost-effectiveness is by looking at a country’s wages. For overseas companies, the Philippines is eyed for its cheaper labor costs. In the National Capital Region (NCR), for example, the daily minimum wage of Filipino professionals in non-agricultural sectors, including the BPO industry, is ₱645 ($11.27). This translates to an hourly rate of around ₱80 or less than a dollar.
Now, let’s look at the monthly income of Filipino BPO workers. On average, they earn around ₱15,407 ($269.39) to ₱35,000 ($612.06), though the numbers may vary depending on seniority and role.
Contrast this to the monthly salaries of BPO workers in the US, which range between $5,417 and $14,583 — or Singapore, which sits between S$4,293 ($3,222.37) and S$5,436 ($4,080.32), it’s clear why the Philippines is an attractive outsourcing destination. Not only can clients reduce their overhead expenses by 70% to 90%, but they can also scale their workforce according to business needs with little financial risk.
3. Filipinos Can Effectively Work With Western Clients
Cultural compatibility is another requirement when choosing and evaluating potential outsourcing partners. With the country’s innate accommodating nature and affinity for Western culture, Filipino professionals in the BPO industry can adapt to their clients’ business customs and practices and get along with in-house teams, fostering a positive culture of professionalism and teamwork.
From Frank Holz establishing the Accenture Global Resource Center in 1992 to earning the title “BPO capital of the world” in 2010, the Philippines has a rich outsourcing history that solidifies its reputation as a preferred outsourcing partner by foreign businesses.
Presently, the Philippine BPO industry remains as ambitious as ever, creating 1.82 million job opportunities in 2024 and setting its sights on being the “top digital experience hub” in the world, with the goal of achieving the latter status within 2028, according to Business World.
That said, let’s delve deeper into the Philippine BPO industry.
Did you know there are 1.82 million Filipinos working in business process outsourcing companies? The diversity of jobs offered by a Philippine BPO company gives Filipino professionals ample job application opportunities that match their skills, ensuring steady career progression in their respective fields.
The government also passed the Republic Act No. 11927. Under Article VI, Section 10 of said law, it enshrines the duty of the Inter-Agency Council for Development and Competitiveness of Philippine Digital Workforce to create training programs with the help of stakeholders like private companies and IT-BPOs.
Among the skills listed in the law are virtual assistance, graphic design, animation, online teaching, and search engine optimization (SEO). Though not an exhaustive list, these are the same skills clients look for when outsourcing. Thanks to the Republic Act No. 11927, the Filipino workforce can stay competitive, making the BPO industry a more viable career option and the Philippines a premier leader in outsourcing.
AI integration in the Philippine outsourcing industry is a double-edged sword. While it’s true that BPO companies have started integrating AI and automation solutions, there’s the looming threat of these technologies in outsourcing companies. Business World reported that the integration of AI caused some members of IBPAP (8%) to downsize their workforce. Moreover, as per Oxford Insights’ “Government AI Readiness Index 2024” report, the Philippines has a readiness score of 58.51.
The solution? Upskilling. Upskilling Filipino BPO workers is futureproofing them for success in an AI-driven world. With AI and automation poised to take over manual, repetitive tasks, equipping Filipino professionals with technical and specialized digital skills helps them expand their capabilities and provide innovative, state-of-the-art outsourcing services, all while maintaining company loyalty.
Of course, in today’s world, hard skills are not enough. 21st-century skills such as critical thinking and technological literacy give Filipino workers an unparalleled edge in the Philippine BPO industry, improving their future career prospects. However, we must remember that AI and automation should work hand-in-hand with human employees, not replace them. From writing reports to composing personalized customer responses, many tasks still benefit from the analytical thinking, creativity, and empathy that humans provide.
To fully take advantage of AI and automation solutions, BPO workers must continually adapt to the fast-paced climate of the BPO industry — even if it means venturing out of their comfort zone.
If we were to describe outsourcing in the Philippines, it’s the full package: excellent English communication skills, cost-effective labor, skilled workforce, cultural compatibility, and round-the-clock productivity. That’s why companies — out of all rival outsourcing countries — choose to work with Philippine outsourcing service providers.
The prominence of outsourcing firms opens doors for jobs, which fosters the growth and development of the Philippine economy. However, AI is a hot topic in the outsourcing service industry. Advanced technologies should be treated as partners, a complement to human labor, to be exact. The inevitability of AI adoption is here to stay, and BPO companies and employees must step up or get left out.
At KDCI Outsourcing, we help you build an outsourcing team that leverages new technologies and possesses the qualities and skills you value the most. Whether you’re looking to outsource finance or virtual assistance, our services are tailored to your needs so we can elevate your business to the pinnacle of success.
Get ready to experience an outsourcing service like no other. Contact us now!
A mortgage loan processor is a bridge — or a middleman — that connects the borrower, mortgage loan officer, and mortgage underwriter. Without this middleman, loan processing crumbles, causing delays and haphazard document reviews and verification as the loan officer or an in-house staff takes care of the workload. All of which are tedious and require a high level of focus and meticulousness.
By hiring or outsourcing to a loan processor, your loan officer’s day-to-day workload becomes more manageable, improving overall productivity and streamlining a borrower’s mortgage loan application. To help you make an informed decision on your next hiring venture, this article takes a deep dive into the inner workings of a mortgage loan processor. We also included a guide on how to write a mortgage loan processor job description.
Just as a loan mortgage application involves a lot of steps, there are also loan professionals involved in ensuring the success of one’s application. These professionals are the mortgage loan processor, loan officer, and loan underwriter. While all help loan applicants close in on their dream home, let’s learn the different roles of each one below.
A loan officer is a loan applicant’s point of contact. Loan officers boast in-depth knowledge of student loans, mortgage loans, and the like to educate and advise applicants on the best type of loan based on their eligibility, goals, and needs.
They also help individuals get up to speed with their financial institution’s loan application process. In addition, loan officers prepare, gather, and submit all paperwork to a mortgage loan processor.
From income tax returns and W-2 forms to bank statements and asset statements, these documents are concrete proof of an applicant’s financial capacity to repay their mortgage. For new applicants especially, organizing everything can be overwhelming. This is where a mortgage loan processor shines.
Mortgage loan processors assist loan applicants get their paperwork in order, compiling all required documents for the loan underwriter to review. On top of reviewing credit reports, they also assist mortgage applicants in monitoring their application deadlines to avoid late fees.
A loan underwriter has the final say in the loan application process. They meticulously review an applicant’s credit history, financial documents, debt-to-income (DTI) ratio, and cash flows to determine their risk level. Using an underwriting program, a loan underwriter can gauge whether a potential borrower is reliable and financially stable enough to repay their loan in due time. Otherwise, the application will be denied.
Mortgage loan processors mostly handle the meticulous side of the mortgage loan application process, particularly verifying submitted documents, reviewing credit scores, and monitoring deadlines to ensure a successful closing. Here’s an in-depth look at the job responsibilities of a mortgage loan processor:
A borrower’s credit report sheds light on their financial habits. Mortgage loan processors carefully review an applicant’s history of late or missed payments and other financial information. This way, they know whether a borrower can pay their present and future dues on time. If necessary, they can request the applicant to provide a letter of explanation.
This is the primary responsibility of a mortgage loan processor. After the mortgage loan officer hands in an applicant’s financial documents, the loan processor ensures that all the necessary paperwork has been submitted.
Next, the loan processor thoroughly verifies the accuracy of the information provided in the documents, including their social security number, employment status and history, and credit score.
The mortgage processor may also contact the loan applicant to supply missing information, or request a written proof of employment verification from the borrower’s employer — if required by the underwriter.
When appraising a home, the mortgage loan processor works with a professional appraiser to estimate the value of a home based on the property’s condition, size, amenities, location, and many other factors. From here, the appraiser can gauge whether the home’s value matches the loan amount. The loan processor also schedules title searches with an attorney, title company, or abstractors for ownership claims or existing outstanding issues, such as unpaid property taxes or debts.
From searching to appraising a home, mortgage applications follow a timeline, and it’s up to the loan processor to ensure that the borrower can close in on a home within the deadline. Hence, the mortgage loan processor communicates with the borrower on important submission dates to avoid extension fees and ensure a smooth mortgage application process.
The mortgage loan processor and loan underwriter finalize the borrower’s mortgage application for the latter’s final approval, with both parties addressing any discrepancies, typos, or pending action items in the application.
After the mortgage loan underwriter approves the mortgage, the mortgage loan processor schedules the much-awaited closing day with a title company to verify the applicant’s required downpayment, calculate closing costs, and prepare the closing document.
Hiring a mortgage loan processor is your best decision for your financial institution. Knowing the minimum education and professional qualifications is key to ensuring your new hire has ample knowledge of loan processing.
A high school diploma is often enough to work as a mortgage loan processor. However, for some financial institutions, a bachelor’s degree in business administration or equivalent is a plus as it prepares students for a strong finance background and makes the transition to loan processing easier.
Certification programs are great for upskilling. They help solidify an individual’s knowledge of loan processing and regulations, improve their proficiency in using loan processing programs, and equip them with skills that enable them to tackle complex mortgage cases.
On top of a bachelor’s degree, financial institutions also see candidates who completed a certification program as an asset, increasing an applicant’s prospect of landing a loan processing job.
This depends on the location. For example, in many states in the US, a license is necessary. Hence, mortgage businesses need to do their research before hiring a mortgage loan processor.
A loan processor can get work experience in banks, mortgage companies, or financial institutions, where they can learn new skills, gain first-hand experience processing mortgages, and collaborate with a mortgage loan underwriter. Entry-level loan processors can start as loan processing assistants.
Mortgage processors work not just with financial documents but also with people. Before writing a job description for mortgage loan processor, take note of the following soft skills your ideal candidate must possess:
Loan processing entails perusing every financial document with a fine-toothed comb. There’s no room for errors and inaccuracies, as even the simplest mistake can delay or compromise the borrower’s mortgage application.
This affects the overall reliability of the processor and the institutions’ application process. To avoid potential disruptions in mortgage applications, the loan processor must ensure that all paperwork is error-free before handing it to the mortgage loan underwriter.
Processing loans is not a solitary job, and social skills are a bare minimum in the mortgage industry. By establishing good professional relationships, mortgage loan processors can effectively collaborate with applicants, loan underwriters, and other stakeholders. This helps speed up a borrower’s loan application process and minimize conflicts between involved parties.
Another aspect of interpersonal skills is cultural awareness, which is handy when working with borrowers from different socio-cultural backgrounds. Because clients of various ethnicities have different consumer behaviors, mortgage loan processors must provide a culturally nuanced mortgage processing experience to establish rapport and maintain professionalism.
Mountains of paperwork are not an excuse for missing a deadline. A reliable mortgage processor manages their time well, maintaining optimal productivity and accuracy while juggling multiple workloads so the loan application can move forward without further delay. This enables a faster closing of a new home, improving borrower satisfaction.
Speed and efficiency are everything. The Digital Banking Reporting reported that abandoning rates skyrocket to 60% or more if applying for a loan takes over five minutes of a person’s time. When loan processors familiarize themselves with AI and automation to boost operational efficiency, they can improve their career prospects and stay competitive in the lending industry.
Mastering new or never-before-used loan processing programs is key to success, too, making open-minded, tech-savvy mortgage loan processors highly coveted by employers.
Your mortgage loan processor job description generally includes the objectives, key responsibilities of the role, preferred qualifications, and a list of benefits. Whether you’re outsourcing to the best Philippine BPO companies, or hiring straight from a freelance or job search platform, here’s how to write a solid mortgage loan processor job description that attracts potential candidates.
You can’t write a mortgage loan processor job description without conducting a job analysis. This process helps HR staff identify and analyze job-related information — such as qualifications, responsibilities, and skills — to guide hiring decisions and manage employee performance.
Observe or interview your in-house mortgage loan processors. How are they performing their tasks? What is their highest educational attainment? Do your loan processors complete certification programs? You can hand out questionnaires containing questions on your loan processors’ competencies, interpersonal relationships, and many more.
After gathering information, validate your data and present your findings to the HR or upper management, so you can begin drafting a mortgage loan processor job description based on those findings.
A job title must encapsulate the experience level and include the country acronym and employment type to attract the right candidates. Instead of “Mortgage Loan Processor,” consider using “Full-Time Entry-Level Mortgage Loan Processor — US Mortgage Company” or “Part-Time Senior Loan Processor for AU Client.” This way, candidates with experience working for American or Australian clients can apply for the role.
Begin with a brief, engaging introduction of your mortgage company, highlighting its core values, mission, and vision. You can include a brief overview of the role and close this section with why a candidate should work for you. Keep this section short and sweet, around three to four sentences.
Salary is another factor when applying for a loan processor job. However, this is a double-edged sword, as it can tempt desperate candidates to apply for the role just to earn a large paycheck without the skills and qualifications to back them up. While establishing salary expectations in a mortgage loan processor job description is debatable, it’s best to avoid overpromising and underdelivering applicants.
To answer your question, “what are the duties of a mortgage loan processor,” you should look no further than the data from your job analysis. Job responsibilities should neither be too long nor too short, such that they become too vague and lack specific details. When writing the duties of a mortgage loan processor, always begin the sentence with an action word. Here are two examples:
For the qualifications, include the following details:
Again, be specific. Identify which skills and qualifications are non-negotiables, and which ones are bonuses. But don’t make a lengthy list of job qualifications, as adding too many can throw off candidates.
This is your last chance to draw in potential candidates with company benefits, including performance-based bonuses, flexible working hours, permanent WFH, and paid PTOs. No need to include all benefits, so include the ones that you think are essential for most applicants.
The mortgage industry is as dynamic as most industries today. This is thanks to the adoption of powerful technologies and inevitable changes in local regulations. To be successful in the industry, one must be efficient. And what better way to be efficient than outsourcing mortgage loan processing?
Outsourcing to the Philippines is not only cheaper. The country is also more culturally aligned with Western values considering the number of highly educated, English-proficient mortgage loan processors in the workforce.
At KDCI, we offer high-quality, cost-effective loan processing and other property management services. Our offshore mortgage processor team values excellence, reviewing multiple financial documents with careful precision and bolstering loan processing efficiency to help applicants close in on their new homes within the deadline.
Contact us now, and let’s help you grow your mortgage business!
Property management is a dynamic field, constantly ever-evolving to encourage property management businesses to keep up with the times. From property managers to property management virtual assistants, there are a lot of people involved in keeping your business up and running. While virtual assistants are in charge of administrative and marketing tasks, property management accountants handle the finances.
However, the job of a property management accountant is not confined to accounting and finance. They are collaborators too, often partnering with real estate agents, property owners, external auditors, and other key stakeholders in the real estate industry. Let’s explore the day-to-day duties of a property accountant — and for companies looking to hire one — we also included a dedicated section on the essential skills of this profession.
A property accountant is a real estate accounting professional who works for a property investor. Occasionally, property accountants are employed by property management companies or real estate outsourcing agencies. Apart from their finance and accounting backgrounds, they also excel in the legalities of the real estate industry.
From budgeting to preparing financial reports, a property accountant’s responsibilities are a valuable asset for ensuring the legal and financial integrity of your real estate business. Below, let’s explore the most common job responsibilities of a property accountant.
Auditing refers to the yearly review and verification of balance sheets and other financial statements. By auditing financial reports, companies can prevent fraud, ensure accuracy, and maintain legal compliance — allowing business owners to uphold themselves to high accounting standards.
In the real estate industry, property accountants perform audits to build trust. For example, they can verify tenants’ balances to reduce cases of underpayment and overpayment. Their duties also extend to reviewing maintenance and utility expenses and checking the authenticity of receipts, invoices, bank confirmation documents, and other pertinent paperwork.
Budgets are the strategic financial plan of a business. Without a clear budget, business owners can’t execute goals or targets within the quarter or fiscal year. That’s where a property accountant comes in.
Property accountants leverage their knowledge of the local economy, real estate trends, and their company’s historical financial data to craft realistic annual or quarterly budgets that forecast potential income and unforeseen expenses due to maintenance or staffing issues.
Because your property management accountant keeps track of your property management company’s financial performance, they can ensure your business’s short- and long-term profitability even amidst different economic situations.
Financial reporting and analysis are like the “performance review” of your business. Cash flow statements, income statements, and balance sheets comprise the bulk of financial reports, with Management’s Discussion and Analysis (MD&A) thrown into the mix for additional financial insights.
When handled by a competent property accounting professional, they can shed light on your property management business’s current financial performance — basing their analysis on raw data from balance sheets and other financial documents. Through these data-driven insights, you and your property management can make sound decisions to drive profit and sustainability while minimizing risks.
Final tracking is a business practice referring to the regular monitoring of expenses. As expected, failure to track finances inevitably sets your business up for poor growth and success. Since this task involves handling financial data from receipts and invoices, keen accuracy and attention to detail are key.
With a reliable property management accountant, they can keep tabs and record every transaction — from utility bill payments to rental fees — without fail. Delays in payment are also confirmed and addressed, preventing financial discrepancies. As a result, your real estate accountant can optimize costs, prevent fraudulent financial transactions, build financial trust among tenants, and spot new business opportunities.
Lease analysis is one of the most important tasks in the real estate industry. It involves not just understanding the financial and operational impact of a lease, but also analyzing and reviewing the nuances of the terms and conditions of a leasing agreement.
Property management accountants play a big role in lease analysis, optimizing expenses and driving investment revenue to property owners and landlords. Risk factors such as environmental hazards and economic factors are also considered, so your property accountant can anticipate dips in leasing value and tenant satisfaction.
Compliance with local real estate laws makes for a successful property management business. The legal side of real estate is complex, requiring careful perusal to minimize legal disputes and financial risks.
As mentioned earlier, a property accounting professional is well-versed in this department. They understand the intricacies of real estate laws, so your property management business can preserve its integrity and meet accounting and industry standards.
With the inevitability of amendments in legal frameworks, your property management accounting staff can keep abreast of such changes to ensure your real estate business stays relevant and compliant with local regulations now and in the future.
Before drafting a winning property accountant job description, you must understand the professional and educational qualifications that make up the best property accounting professional. Let’s check them out below.
A property accounting professional must — first and foremost — possess a bachelor’s degree in accounting or a related degree. While a master’s degree is a plus, a college degree is often enough to enter the property accountancy field.
Regardless of a property management accounting professional’s highest education level, they boast extensive knowledge of taxation laws, generally accepted accounting principles (GAAP), International Financial Reporting Standards (IFRS), and financial analysis and management. Because real estate is a fast-paced industry, a property accountant must continuously upskill and learn current market trends.
Ideally, a property accountant must be a Certified Public Accountant (CPA). This credential is only awarded to individuals who pass the CPA licensure exam, which covers key finance and accounting principles and subjects. A CPA license ensures the marketability of a property management accountant, making them well-sought-after by companies. A property accountant can be a Chartered Accountant (CA), too.
Licenses and certifications are not just for show, though. These accolades represent the dedication of an accountant to their professional growth. By opting for licensed property management accountants, you’re getting a hardworking professional who’s committed to the success of your property management company.
Education, certifications, and professional experiences go hand in hand. More often than not, accountants have their first foray into accountancy through internships. After earning a bachelor’s degree, the newly graduated individual applies for entry-level property accountant positions in a real estate company.
This allows the accountant to gain first-hand knowledge of property management and the real estate industry, further honing their skills and gaining relevant work experience. As they earn more and learn new, their marketability in the job market increases, giving them leverage in applying for positions with higher pay and better career growth.
Financial management and auditing skills are not enough. In order for a property accountant to be successful in the industry, their soft skills must be the same caliber as their hard skills. Be sure to include the following skills as you continue drafting a solid property management accountant job description.
Nowadays, communication skills are the bare minimum. Property management accountants communicate with property investors, property owners, and other real estate professionals through writing and speaking.
Through effective communication, accountants can articulately present financial reports and analyses in a way that is easy to digest for their colleagues and stakeholders — who may or may not have a background in finance or accountancy.
Every day, property accountants deal with data from financial records. Strong problem-solving and analytical skills — combined with ample knowledge of taxation laws and other legal frameworks — help accountants identify patterns and glean insights to produce comprehensive reports that turn data into business strategies to encourage growth and reduce financial risk.
Property management accounting professionals also tap into their creative side to formulate out-of-the-box solutions and analyses, helping real estate businesses push the boundaries of what is currently possible.
In real estate, time waits for no one, and deadlines are always at bay. Hence, property accountants simultaneously work on multiple tasks, dividing their day into time blocks to maximize productivity during working hours. By leveraging automation technologies and calendar tools, property accountants can meet submission deadlines for audits and financial reports.
We all make mistakes. An incorrect entry here, a duplicate income statement record there. Such mistakes may be minor to some — but in the real estate and accounting industries — these errors could spell trouble for your business. Fortunately, if spotted, accounting errors can be easily rectified.
With the help of a property accountant and the right accounting software, the likelihood of committing and seeing accounting errors becomes slimmer. However, it’s important to differentiate accounting errors from fraud. While the former is unintentional, the latter is committed with the intention to manipulate or hide financial records to show that the business is financially healthy and performing well.
Upholding good work ethics is a skill in itself. In accountancy, maintaining confidentiality means a property management accountant is responsible for the non-disclosure of sensitive personal and financial information.
This shows that the professional complies with their local accounting code of ethics not just through words, but also through actions. When you trust your property accountant, you can count on them to handle and safeguard personal data from competitors or cybercriminals.
The benefits of confidentiality also trickle down to your clients. This means they have enough peace of mind to trust your business to collect and store their personal information. When hiring a property accountant, look for candidates who have zero history of fraud and breaches in confidentiality.
Modern accountancy is grounded in data analytics, automation, and AI. That’s why technology is an accountant’s best friend. Because technology is intertwined with our lives, there’s all the more reason to expect a high level of software proficiency among accounting professionals. Right now, there are tons of accounting and bookkeeping software for property accountants.
These programs employ data consolidation, automation, and other advanced technologies to organize data, minimize errors caused by manual input, and speed up accounting processes.
Whether an accountant is an entry-level professional or a senior property accountant, tech proficiency and literacy pave the way for better career opportunities.
To employers like you, a property accountant’s drive to improve their tech skills is a giveaway that they value life-long learning and position themselves as flexible accounting professionals in the real estate industry.
A property accountant is as vital as any other position in the real industry. Not only do property management accountants prepare finance reports and audit financial statements, but they also aid in legal compliance, uphold integrity, and offer strategic yet creative solutions.
Moreover, property accountants take pride in their educational and professional backgrounds, with their licenses and certifications serving as their crowning glory. However, hiring the right one is a hurdle every real estate business owner must overcome.
Today, employers are overwhelmed with a sea of property accountants competing for the role. While education and certifications get an accountant’s foot in the door, mindset and soft skills are what make employers choose them over other candidates. If you don’t want the tedium of hiring a property accountant from a freelance platform, we recommend outsourcing accounting and bookkeeping to the Philippines.
At KDCI Outsourcing, we provide personalized outsourcing solutions to property management companies looking to empower their accounting department. Our recruitment team carefully vets candidates, basing our assessment not just on their education and work experience, but also their soft skills and compatibility with your team’s values.
After KDCI Outsourcing shortlists candidates, we conduct training sessions to help them learn the ropes of your business’s preferred accounting software. Whether your company uses Wave Accounting or Zoho Books, we make sure our team of property accountants demonstrate a satisfactory level of proficiency in your software for hassle-free onboarding.
Ready to up your real estate game with KDCI Outsourcing? Contact us now!
Property management refers to the monitoring and management of real estate properties. Generally speaking, a property manager is responsible for ensuring legal compliance, budgeting, addressing property repairs and maintenance, marketing properties, and handling tenants. While property management promises good networking opportunities and career growth, it comes with its caveats.
According to the National Apartment Association, US property managers cited rude tenants and residents (22%), difficulties plugging off post-office hours and poor mental well-being (16.3%), staffing maintenance (14.3%), and workload management (13.2%) as some of the most prominent challenges they face in their jobs.
To ease the struggles of property managers, real estate businesses must hire a virtual assistant for property management. This article talks about the advantages of a property management virtual assistant, followed by a round-up of the best companies and platforms for hiring one for your property management company.
A property management virtual assistant is a self-employed real estate professional. Working closely with property managers, a property management assistant provides market support, communicates with tenants, and streamlines repetitive administrative tasks.
Basically, all the job responsibilities of a general virtual assistant — albeit sprinkled with real estate-specific tasks. Let’s delve deeper into the perks of hiring a property management VA.
No business can survive without a competent admin team. A property management virtual assistant is experienced in administrative tasks, and they come with the gift of implementing new technologies to simplify said tasks.
With the right property management software, a property management assistant can automate maintenance requests, rent collection, and lease renewal to ensure faster task completion and better tenant satisfaction. Now bearing the brunt of administrative duties, property managers can work on more pressing tasks without compromising their mental health. This potentially creates a better work-life balance and improves employee retention rates.
Good customer service is an indicator of success. When property managers are overwhelmed with customer queries and complaints across all communication channels, the overall efficiency of your real estate business will be compromised.
However — with a team of real estate virtual assistants — they can offer personalized responses to tenant complaints and provide potential clients with comprehensive, informative answers on leasing, rent collection, and renewal policies. In addition, a property management virtual assistant can cover after-hours support and create templates and pre-made responses for a more streamlined customer service experience.
With the prevalence of the gig economy, more professionals are working as freelancers or independent contractors to earn extra income and further their careers without the commitment of a full-time job. Apart from the flexibility of gig work, this set-up also benefits real estate business owners.
Real estate agents can tap into a global talent pool, hiring real estate virtual assistants from the Philippines and other countries with lower labor costs to save on costs while enjoying world-class VA services.
Time zone differences are also blurred. This means an overseas virtual assistant for property management can follow your local time zone schedule and work the mid-shift or graveyard shift to provide real-time virtual assistant support.
Unlike employing full-time in-house employees, hiring a freelancer or outsourcing to the best property management companies in the Philippines is a more cost-effective business strategy. While in-house employees make supervision and face-to-face interactions easier, they are costlier in the long run as property management business owners allocate more resources to office spaces, computers, benefits, and professional development programs.
Unfortunately, in the property management industry, employee turnover is rampant as property managers face long hours and pressure at work. For every quitting property manager, the cost of hiring and training a new property manager adds up. Since freelancers and outsourced real estate VAs work from home, property owners can cut their overhead expenses and provide only the necessary tools for the role.
Additionally, property management professionals have control over the timeframe of the job order. For example, they can indicate in the job description that the gig is only good for six months. This way, a property management business owner can upsize or downsize their virtual assistance team based on workload or demand without the pressure of retaining a real estate VA for the long haul.
Finding a good virtual assistant in the Philippines is one thing. You know what separates an average real estate VA from the best virtual assistant. But knowing where to find a reliable virtual assistant is another story. Below is our roundup of the best companies and websites to hire a property management VA in the Philippines, or elsewhere.
Located in the Philippines, KDCI Outsourcing is one of the best BPO companies with over a decade of experience in the outsourcing industry. With outsourcing services spanning from accounting and finance to property management, the company helps slash 70% of overhead costs, provide much-needed expertise, and optimize processes using technology.
KDCI Outsourcing also prides itself as its client’s partner, enabling an equal partnership between the two parties. This firm does all the heavy lifting of hiring and training property management professionals. Following a meticulous hiring process, KDCI Outsourcing selects candidates based on their educational attainment, relevant working experience, and industry knowledge.
In addition, the candidates are also tested on their customer service and VA skills, including data entry, tenant relations, and lease management. Once hired, a team leader or project coordinator will orient them on your business’s in-house processes and train them on your property management program, allowing for a smooth onboarding process.
Featured in Business Insider, Forbes, and other news platforms, BruntWork is an exemplary outsourcing company with a global client base and freelance team. The company sets and maintains high standards not just for itself but also for its freelancers. Because of BruntWork’s dedication to providing high-quality outsourcing services at a lower cost, it has earned the trust of global brands and garnered well-deserved positive reviews.
BruntWork shines in numerous industries, including virtual assistance for property management. Its scope of property management operations includes legal compliance, rent collection, coordination of maintenance requests, renewal and administration of leases, talent inquiry management, and many more.
Candidates are handpicked and screened by the company’s recruitment team, and you can interview them to ensure you get the best property management VAs for your business. Although Filipinos are fluent in English and share cultural similarities with the West, BrunWork goes the extra mile and trains candidates on Western culture and communication. This way, the VAs can seamlessly integrate and work with your team with little communication lapses.
Property Management Virtual Assistants is a virtual assistance website dedicated to property management. Its services include digital marketing, customer service, tenant relations, sales, tenant relations and onboarding, and more. Quality is the bedrock of Property Management Virtual Assistants. This means only the cream of the crop virtual assistants are hired on the platform, promising clients first-rate property management VA services.
Clients who partner with Property Management Virtual Assistants will undergo an initial consultation to determine their needs. Candidate sourcing can take almost a month, though. While this may be a caveat for some clients, Property Management Virtual Assistants makes up for it by sourcing the best virtual assistant for your property management business.
On top of that, you’ll get a QA specialist, supervisor, and trainer. Essentially, a whole team! This setup promises comprehensive project and performance monitoring, motivating your team to consistently meet the company’s high standards.
VPM Solutions provides property management solutions with the promise of driving scalability, growth, and cost-effectiveness for property management business owners. Since its founding, the company has addressed common operational issues plaguing the real estate industry — from workload-induced stress to poor client relationships.
VPM Solutions works like most freelance platforms. You post a job and wait for applicants, or scout for potential remote staff candidates yourself. You can also opt for the platform’s TalentMatch technology. This feature hastens the sourcing process, limiting your candidate pool to virtual assistants that best match your required qualifications. Best of all, VPM Solutions does not charge a platform fee or additional costs.
Founded by Bob Lachance and George Cortes, Reva Global is a dedicated platform for Filipino virtual assistants who work with clients in the US. The company’s property management virtual assistant services cover lease renewal, lead generation, showing scheduling, and coordination of utilities. Because property management is a rigorous field, Reva Global promises clients a carefully vetted property management assistant team, cost savings, and a healthy work-life balance.
Anequim is a virtual assistance platform established in 2016 by Gwenn and Jeremy Aspen. While some VA websites are aimed at the Filipino market, this platform is reserved for bilingual Mexican professionals.
Partnering with Canada- and US-based clients, Anequim’s virtual property management assistant professionals provide a suite of general and property management-specific VA services. These include appointment setting and scheduling, correspondence preparation, budget preparation, maintenance coordination, and customer service.
Similar to other VA agencies, Anequim hires and onboards a virtual property management assistant for you. The company even goes as far as handling your job posting and orienting candidates on the American Disabilities Act and Fair Housing. Because Anequim values meeting key performance indicators (KPI), do expect coaching sessions from the company — aimed not just at your real estate virtual assistant, but at yourself too!
20four7VA is a virtual assistant website for business owners across the globe. Unsurprisingly, the platform is dominated by Filipino VAs, making it an ideal pick for clients who like working with virtual assistants from the Philippines. Thanks to its rigorous yet fair screening and hiring processes, you can count on 20four7VA to match you with the right virtual assistant.
Although its main selling points center on administrative, business, marketing, and technical virtual assistance, 20four7VA also offers VA services in niche industries such as telehealth and real estate. The platform’s property management virtual assistants can take over not just administrative duties, but also marketing and real estate tasks.
Remote CoWorker is an outsourcing company that is compliant with the Payment Card Industry Data Security Standard (PCI-DSS) and the Health Insurance Portability and Accountability Act (HIPAA). It boasts college-educated, English-proficient virtual assistants and offers top-notch, round-the-clock services to clients in different industries — including real estate, insurance, and hospitality.
Remote CoWorker’s real estate virtual assistant services are aimed at property management companies, real estate agents, brokers, and investors. With a team of virtual assistants for property management by your side, your property leasing needs will be taken care of without delay. An account manager will also monitor your virtual assistants, making outsourcing a win-win situation for you and your VA team.
Take note, however, that Remote CoWorker requires clients to purchase a payment plan before screening candidates.
Established by Stephen Atcheler, ShoreAgents is a BPO company specializing in the real estate industry, covering mortgage processing, property insurance, drafting, architecture outsourcing services, and the like. The company’s property management VAs handle property advertisement, landlord onboarding, lease renewals, tenant screening, and many other routine tasks.
ShoreAgents sources property VAs from various recruitment platforms, such as Facebook groups, databases, LinkedIn ads, and job search websites. From phone screening and English tests to client interviews, the company’s comprehensive recruitment system ensures that all candidates have the potential to be the perfect match for your team.
Virtudesk is a tech-driven virtual assistant company established in 2016. With its high-quality VA services and unwavering desire for growth and innovation, Virtudesk positions itself as a catalyst for client and business success. Virtudesk’s property management VA services include customer service, marketing, administrative support, and prospecting — all are designed to ease your team’s workload and optimize daily property management operations.
We hope this round-up has given you a starting point on where to find a virtual assistant in the Philippines or any part of the world. Don’t limit yourself to our top picks, though. Check out Upwork, Fiverr, OnlineJobs.ph, and LinkedIn for a prospective virtual property management assistant.
KDCI Outsourcing takes the guesswork of screening candidates. With our expert recruitment team, we can source new and experienced VAs so you can build your ideal property management team.
Contact us now, and we look forward to meeting you for a discovery call.
Any real estate agent understands the age-old adage of “time is money” and “time wasted is time lost.” These quotes are not just for show, though. They teach us the value of time and money. In the fast-paced realm of the real estate industry, real estate agents need to step up or lose out. Fortunately, real estate assistants are here to the rescue. They play a pivotal role in easing a real estate agent’s life, taking care of everything from administrative to customer service tasks.
But with external factors like location, skill sets, and the experience level of a real estate virtual assistant, establishing the best virtual assistance rate or salary range can be tricky. Don’t worry, this article includes the average salary ranges of a Filipino VA, so you can create an appropriate hiring budget for your real estate business.
Is an outsourced real estate virtual assistant better than an in-house assistant? While people think the former is better due to reduced costs, there’s no clear-cut answer to this question because your decision to outsource or hire in-house depends on your business needs. Below, let’s tackle the pros and cons of each one.
Every day, you meet and talk with your in-house executive assistant in the office. Because of your assistant’s proximity, monitoring their productivity levels and performance becomes easier.
Face-to-face contact also fosters a better sense of collaboration between real estate professionals and in-house assistants. Plus, in-house employees can easily adapt to your workplace culture. Training and providing feedback is much easier, as well.
Modern workplaces are equipped with advanced communication tools. But — as mentioned earlier — the beauty of in-house hiring lies in face-to-face interactions. This allows real estate professionals to brainstorm and work with their assistants without delays, technical difficulties, or communication lapses.
Offices implement strong security measures to preserve the confidentiality of sensitive data. With such measures, the chances of data leaks and privacy breaches happening are slim.
While in-house assistants are an investment, they are expensive. As a real estate agent, you cover not only their monthly salaries. You also shoulder the cost of additional office spaces and equipment, training, and employee benefits. For small real estate business owners or real agents looking to cut costs, in-house hiring is a risky investment.
With in-house assistants, scaling your business according to demand is difficult without making significant adjustments to your internal team. In case of skill shortages in your real estate business, you may need to bring in new external hires — which costs money.
Most virtual assistants are independent contractors or freelancers engaged in remote work. Because outsourced virtual assistants don’t come with the near-permanent tenure of in-house employees, real estate professionals can easily hire virtual assistants for real estate during demanding workload periods or peak seasons.
A virtual assistant works in the comfort of their home, meaning they already have the necessary equipment to do their job. For real estate professionals, this is a blessing since they don’t have to invest in office spaces, equipment, and employee benefits.
With the global demand for virtual assistant services and the ubiquity of virtual assistants, real estate agents can access a vast pool of talent at their fingertips. If they, for example, hire a Filipino virtual assistant, real estate professionals can enjoy an all-in-one package that promises cost-effective virtual assistant services, high English proficiency, and cultural compatibility.
An in-house administrative assistant requires training to keep up with market demands. Real estate agents can save money by hiring a specialized Filipino virtual assistant for real estate. Virtual assistants with specialized skills don’t need training, so they can jump right into their job and complete tasks with minimal supervision. Plus, they bring in industry insights that can change the trajectory of your real estate business.
Did you know that VAs can succeed without being fluent in English? Some real estate professionals don’t care about their virtual assistant’s English proficiency level. But let’s get one thing straight — English fluency is an edge.
Poor English communication skills increase the likelihood of miscommunication and misunderstandings during meetings or feedback sessions. Fortunately, most Filipino virtual assistants are fluent in English. Thanks to their neutral accent, real estate professionals need not worry about overcoming language barriers.
Real estate agents handle sensitive client information. If confidential data falls into the hands of a hacker or malicious virtual assistant, they can use it to perform fraudulent transactions, breaching customer trust.
Hiring an overseas real estate virtual assistant comes with a higher risk of security and privacy issues. You don’t have much control over how they store and process client data. Outsourcing virtual assistant services to the best BPO companies or property management companies is your best bet, as they employ solid data security measures to safeguard customer information from cybercriminals.
Real estate professionals value real-time communication and collaboration. Hiring a foreign real estate VA can lead to incompatibilities in working hours. If not negotiated or established early on during the hiring process, timezone incompatibilities can cause delays in communication and turnaround times and dips in productivity.
Hence, it’s recommended to hire a real estate virtual assistant who can align their schedule with yours. Outsourcing companies make good choices, too. They provide round-the-clock virtual assistant services that help streamline your daily business operations, ensuring productivity and smooth turnaround times.
Virtual assistance is a lucrative career. However, how much money a virtual assistant earns depends on their location, niche, skills, expertise, and experience level. The Philippines has a lower cost of labor, so the country’s average VA salary is understandably cheaper than in Western countries.
If you’re hiring a virtual assistant from the Philippines, here’s a primer on the average salary ranges according to level of seniority.
An entry-level job implies the virtual assistant has one to two years of work experience. In the Philippines, the average salary of an entry-level Filipino real estate virtual assistant ranges between ₱17,000 ($292) to ₱20,000 ($344) each month — though the numbers can go as high as ₱25,000 ($430) to ₱38,000 ($654) a month, according to Glassdoor. In the United States, entry-level real estate virtual assistants earn a monthly average income of $3,708 (₱215,408) to $4,050 (₱235,276).
Boasting at least three to six years of experience, a mid-level virtual assistant is expected to have a deeper understanding of the real estate industry and a stronger grasp of VA skills. Filipino mid-level real estate VAs earn an average of ₱31,883 ($548) to ₱41,500 ($714) every month. As much as possible, avoid paying ₱20,000 ($344) to a mid-level real estate VA. US real estate VAs, on the other hand, take home $4,916 (₱285,585) to $6,633 (₱385,330) a month.
With more than five to six years of work experience, senior real estate assistants have amassed a wealth of industry knowledge and skills. Senior real estate VAs in the Philippines earn a monthly income of ₱50,475 ($868) to ₱70,000 ($1,204). Meanwhile, US senior real estate VAs receive $6,633 (₱385,330) to $8,116 (₱471,482) — even as high as $9,700 (₱563,502).
It’s important to remember that the above salary ranges are just rough estimates. Before building a salary range, take into account the following factors:
In the virtual assistance industry, success is not determined by college degrees or certifications. Many virtual assistants earn salaries that rival or surpass most professions. Still, you should consider an assistant’s education level when building a pay grade.
A Filipino real estate virtual assistant with a bachelor’s degree in finance, business, or marketing can command a higher monthly pay grade (₱56,175) than a virtual assistant with a high school education (₱28,366).
What will your Filipino real estate do when hired? Complex job responsibilities such as market research and customer relationship management (CRM) involve specialized skills, and therefore, require a higher rate than general virtual assistant tasks.
These are optional. But if you want to give bonuses and incentives, you need to include them in your budget. Examples include:
Where does the 13th-month pay come in? If your real estate business doesn’t operate under Philippine jurisdiction, you’re not legally mandated to pay your Filipino real estate VA with 13th-month pay. In short, it’s optional. However, you may provide 13th-month pay to show your gratitude and appreciation to your Filipino virtual assistant.
The economy also influences salaries. As much as real estate professionals want the best for their virtual assistants, it’s not always possible — especially in times of economic crises.
During the pandemic, for example, the prices of property in the Philippines fell steeply by 10% to 20%. This was heightened by desperate property sellers trying to profit in an unstable market, lack of financial stability, and job loss.
While the country’s real estate industry rose to its former glory, there’s no denying the ripple effect of economic issues and world crises. Both of which contribute to lower salaries, mass layoffs, and downsizing.
While scouting for the right real estate virtual assistants, here are the traits you should look out for when screening or interviewing a candidate:
Positive reviews are a testament to a candidate’s work ethic and the quality of virtual assistant service. Any reviews related to breach of confidentiality, low-quality work, and unprofessional behavior indicate that the real estate VA is unreliable when handling data and completing tasks.
Hiring virtual assistants without reviews is a gamble, though. Of course, it doesn’t mean they make a bad VA. It’s risky on your end, but a thorough screening can help determine if a no-review candidate is the right fit.
Believe it or not, but a Filipino real estate virtual assistant with good boundaries is good for your business. After all, you can’t expect them to work 24/7 for the whole year. If a Filipino VA informs you they’ll be on a five-day vacation, take it as their sign to recharge and spend time with their loved ones. This way, your VA won’t be burned out from their tasks, which helps improve their productivity and mental health.
There are bad apples out there. Keeping an eye on the following red flags helps you make better hiring choices:
Does the Filipino virtual assistant offer subpar virtual assistant services at a high price tag? As a real estate business owner, that’s a no-go. Read your candidate’s review and check their portfolio — especially if they specialize in real estate graphic design or content creation — to ensure the quality of their services matches their rate.
Virtual assistants with dirt-cheap prices are questionable. Whether they’re not good at their job or are trying to attract clients, it’s best to approach them with caution.
The real estate industry is complex, but it doesn’t mean a candidate has to be a complete expert. A Filipino virtual assistant with poor industry knowledge means they can’t provide deep insights or make sound business decisions. Before hiring a Filipino real estate VA, consider quizzing them on industry-specific tidbits to gauge their familiarity with real estate.
We hope our salary guide for real estate VAs has helped you charge better rates and manage your budget expectations. If you’re at a loss for where to find the right virtual assistant, choose KDCI Outsourcing.
Headquartered in the Philippines, KDCI Outsourcing provides state-of-the-art outsourcing services with the goal of driving success, cost-effectiveness, and streamlined operations to its foreign clients — which include Cedar Management Group, Spreetail, and Softonic.
Powered by advanced technologies and backed by a team of real estate professionals, the company’s real estate services promise security, optimization, and real-time support for your business.
Ready to outsource real estate services? Leave it to KDCI Outsourcing. Contact us now!
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Working in the real estate industry is no easy feat. As a real estate agent or business owner, you’re a multitasker. You factor in economic changes, market supply and demand, and compliance policies while taking care of the administrative side of your business. Realistically speaking, keeping up with everything is not always possible.
Thankfully, the growing demand for virtual assistant services and a real estate virtual assistant (VA) means having an extra pair of hands. A real estate VA is akin to an administrative assistant or a right-hand man. Their job responsibilities encompass not only the usual customer or administrative support but also content creation and marketing. Below, we’ll delve deeper into the many hats of a real estate virtual assistant.
While virtual assistants are often perceived as all-rounders, some assistants specialize in a particular task. Before hiring virtual assistants for your real estate business, here are the most common virtual assistant services you can outsource, divided by job category.
Administrative tasks are what keep daily business operations going. In the standard workplace, they’re performed by executive assistants. Common administrative support tasks include data entry, appointment setting, and many more. Let’s tackle them below:
Though tedious, data entry is one of the most important administrative tasks. Virtual assistants organize, input, cross-check, and update customer data. They also process contracts and legal documents as well as track sales and transaction records.
Organizational skills, accuracy, and proficiency in customer relationship management (CRM) systems are essential for this role. By delegating data entry to a real estate virtual assistant, inaccurate client information and outdated transaction records are the least of your worries.
From high-value tasks to appointments, real estate agents are always drowning in workload. A virtual assistant responsible for calendar management helps real estate professionals organize their day-to-day tasks and meetings according to urgency.
Beyond setting dates for day-offs, virtual assistants also assist in booking flights, listing the agenda for an upcoming meeting, creating a to-do list, and many more. By hiring a virtual assistant with calendar management skills, you can enjoy a year’s worth of increased productivity and efficiency.
Appointment setting and calendar management have overlapping roles. However, as the name implies, the latter mainly centers on scheduling agent-client meetings and ensuring all involved parties come prepared with all the necessary paperwork. Additionally, real estate VAs generate leads for potential clients, vet clients, and initiate follow-ups post-appointment.
Knowing a foreign language is also an advantage. This way, your virtual real estate assistant can assist non-English-speaking clients with their property needs without language and cultural barriers. This improves client relations and boosts satisfaction, allowing you to cater to customers from different cultural backgrounds.
Virtual assistants are equipped with basic bookkeeping skills. They monitor your expenses, process payments, send invoices, and create financial reports and statements. While you don’t necessarily need a full-fledged accountant for this role, your real estate VA must exhibit keen organizational and mathematical skills and mastery of accounting programs. Because this role involves sensitive financial details, your virtual assistant must practice data security and privacy.
Content creation and marketing go hand in hand. Content creation refers to the production of visual or written content for clients. While creativity is involved, it is also one of the most mentally taxing and time-consuming tasks.
On the other hand, marketing encompasses tasks that involve the promotion and selling of products — more like properties. Below are content creation and marketing tasks you can outsource to your VA.
No real estate business is complete without eye-catching visual designs. Unfortunately, not all realtors are skilled in the visual arts. The solution? A real estate virtual assistant with graphic design skills.
In this role, your real estate VA can create marketing materials, social media graphics, brochures, and infographics to present property information in a visually engaging manner. They incorporate your brand’s signature elements into every design to maintain visual consistency.
A real estate VA who excels in graphic design can also retouch your property photos, so your listing can attract more potential clients.
Writing is everywhere, even in the real estate sector. While copywriting and content writing are used interchangeably, there’s a difference between the two. Copywriting induces emotion and pushes the reader to take action — such as buying a product — whereas content writing informs the reader on a particular topic.
A real estate VA with copywriting skills can craft snappy marketing copy that convinces why your clients need to buy your property or home. To achieve this, a copywriter approaches the copy with the client in mind, sprinkling descriptive, enticing words and crafting a thought-provoking narrative about the property. When written well, potential clients can click on your listing and reach out to you — the real estate agent.
A real estate content writer can create engaging blog articles about anything and everything real estate — whether it’s buying your first home or determining property value. Content writers research keywords for search engine optimization (SEO) and understand search intent.
Because they write for readers and search engines, their articles must be well-researched and SEO-friendly. This way, the articles will rank at the top of the search results — potentially attracting new clients.
For a potential buyer, photos and descriptions are not enough. A beautifully edited video can amaze even the most reluctant buyers. A real estate VA who excels in video editing knows what audio to embed and when to use text overlays, visual effects, and transitions.
Through meticulous editing, your remote worker can showcase your property in ways that compel potential clients to make a purchase.
Market research delves deeper into the complexities of the real estate industry to ensure the success and viability of your real estate business. Market researchers analyze supply-demand trends, monitor housing markets, compare property prices, conduct a SWOT analysis, and formulate data-driven action plans.
A real estate VA with market research experience has an in-depth understanding of the real estate sector and marketing research methods. Presentation skills and a degree in finance, accounting, or a related field are an advantage, too.
Content is everything, and word of mouth only does so much if real estate realtors want to succeed in the industry. With the help of a virtual real estate assistant, your real estate business can generate new leads. Virtual assistants can help you create a detailed buyer persona and identify your target market.
This way, your writers and graphic designers know the type of content they can produce on your website. There’s SEO involved, too. Your real estate VA can assist writers in keyword research to drive traffic and improve search ranking. They can also work with graphic designers to produce fresh visual content.
Taking advantage of social media platforms is a plus, as they serve as avenues for uploading and promoting content — drawing in potential clients and keeping existing followers engaged.
Email may be an old-school communication method, but email marketing has elevated its role to new heights. With email marketing, your virtual real estate assistant can compose newsletters informing a potential buyer about property leases or property purchasing. In addition to email composition, your remote worker can organize clients’ emails according to preferences or anything they deem fit.
Virtual assistants can create targeted emails and provide tailored recommendations for a more personalized experience, which helps build strong client relationships. Another responsibility of your real estate VA is monitoring the performance of your business’s email campaigns.
This can be gleaned from conversion rates and other key metrics, helping real estate professionals and virtual assistants identify points for improvement.
Customer support is the provision of assistance to clients. Real estate businesses invest in customer service to boost customer retention and satisfaction. Check out how a real estate virtual assistant can take care of your business’s customer support:
Whether through phone calls, email, or live chat, customer care is the backbone of your real estate business. Real estate VAs with customer service experience are, first and foremost, customer-oriented. They understand the importance of building a professional rapport with clients and other realtors.
Beyond helping clients with real estate-related inquiries, virtual assistants must understand customers’ needs and resolve issues. To provide faster customer service, virtual assistants create templates for common inquiries and pre-made responses. While speed is important, clients feel more seen and understood when responses are empathic and personalized.
Cold calling may be intrusive or unnecessary. But when done right, it can benefit your real estate business. A real estate virtual assistant who knows the cold-calling game will establish feasible goals for the call and prepare a script to guide them throughout the correspondence. Moreover, they’re not afraid of making offers and providing a strong value proposition. Real estate VAs also honor their promises, following up on buyers when necessary.
Since cold calls are often seen as scams, virtual assistants add a personal touch through extensive background research of their potential client. This way, your real estate VA can start on the right foot without sounding like a scammer. Respect, active listening, and professionalism are must-have traits, as a potential client may reject your VA’s offer.
Real estate support covers all day-to-day real estate tasks. Below are three examples of these tasks:
Property creation and management take a mental toll on real estate professionals who are already overwhelmed with work. That’s why such tasks are delegated to real estate virtual assistants.
They create property listings containing snappy headlines, high-quality property photos, and descriptive property information. This role involves a bit of writing, as virtual assistants need to choose words that accurately describe a property’s features without embellishment.
Real estate VAs can also include nearby local attractions — natural or otherwise — and provide an overview of the neighborhood, giving clients a sneak peek of what life will be like after purchasing your property.
Attention to detail is important here. Hence, virtual assistants must double-check not only the grammar and word choices, but also the price, property size, and other key information. Completed property listings are then uploaded on social media and real estate websites like Realtor.com
The real estate industry is volatile. That’s why property management is essential for any real estate business. For real estate VAs, this means updating prices and information to ensure the property’s relevance and visibility on websites and social media. Aside from that, virtual assistants answer customer queries and create performance reports of all property listings.
In the real estate sector, there’s beauty in research — even if it’s tedious. In this role, virtual assistants identify market trends and opportunities as well as find new leads and properties from different neighborhoods. All research findings are then collated into a report for your real estate VA to send to potential leads. Thanks to property research, your real estate business becomes ahead of the curve.
A real estate virtual assistant is the closest you can get to a superhero. Skilled and customer-centric, they do everything they can to drive profit and convert customers for you. When hiring a real estate VA, be specific with your requirements. Do you prefer VAs with good research skills and finance degrees? Or do you like those with general VA skills and a few years of real estate experience?
There’s no right or wrong answer here, as everything depends on what your real estate business needs now. Unfortunately, finding the ideal real estate virtual assistant is challenging. If you don’t like investing time in screening and interviewing candidates, you can outsource virtual assistant services to top property management agencies or BPO companies.
KDCI Outsourcing is your best choice. As one of the best BPO companies with a solid reputation in the industry, we help real estate business owners achieve operational efficiency at lower costs through outsourcing, building them a team of real estate professionals who specialize in a particular role.
Want to give outsourcing a try? Contact us, and we’ll tailor our outsourcing efforts for your business needs!
With a low barrier to entry, virtual assistance is a popular and lucrative profession in the freelance industry. From administrative support to content creation, the beauty of being a virtual assistant (VA) is the diversity of skills you can offer. While general skills are more than enough to land you clients, specialized skills like web development and Facebook ad management open more doors.
Among the reasons for specializing include charging higher rates, establishing credibility in a niche or industry, and retaining existing clientele. If you own a real estate business and want someone to handle your real estate operations, you should hire virtual assistants for real estate.
Though a real estate virtual assistant possesses general VA skills, they’re also equipped with the industry know-how of the real estate sector. In this article, we’ll tackle the roles of a real estate virtual assistant as well as teach you how to hire virtual assistants for real estate.
From researching property valuation to analyzing consumer behavior, a real estate agent spends countless hours juggling marketing, administrative, customer service, and real estate tasks to stay ahead of the real estate industry. As a one-man army, there’s only so much you can handle without burning out or sacrificing your mental health.
Enter virtual assistants. In this fast-paced, digitized world, the popularity and demand for virtual assistant services continue to grow as real estate businesses rely on them for operational efficiency, cost-effectiveness, and better work-life balance. As a matter of fact, it is projected that by 2028, there will be 8.4 million virtual assistants all over the globe — a major increase from 2020’s 3.9 million.
Whatever your goals are for your real estate business, you deserve a helping hand. Below are five reasons why you should hire virtual assistants for real estate.
Though convenient, hiring an in-house executive assistant is not always a good idea — especially if you’re just starting your real estate business. Expenses for equipment, training, sick leaves, and Paid Time Offs (PTOs) can add up and take a toll on your budget.
Thankfully, some real estate virtual assistants work as freelancers or independent contractors. Hence — when you hire one — a portion of your budget goes to their salary instead of leaves and other overhead expenses.
Reality check — the job market is competitive. With remote work and outsourcing taking center stage, competition becomes stiffer as the talent pool widens. Because there are more talent options, real estate business owners can factor in skills, expertise, location, and cost of a virtual assistant without limiting themselves to a particular geographical location.
As global talent comes new perspectives, you can think outside the box and make better business decisions.
The real estate industry is not for the faint of heart. Even as a budding real estate agent, you have to put in the work just to land your first client. Like you, a skilled virtual assistant has all the skills and mindset to thrive in the real estate industry.
With their vast knowledge of the industry, a real estate virtual assistant can provide data-driven insights, understand market trends, and demonstrate mastery of customer relationship management (CRM) systems and marketing tools. They can even introduce you to new tools and technologies!
English is a global language and the lifeblood of most workplaces. When you hire virtual assistants for real estate overseas — especially in the Philippines — you can expect your virtual employee to communicate in near-native English. This is a huge plus, as English proficiency facilitates seamless collaboration between you and your virtual employee.
When you work alone or with limited staff, managing your time and workload becomes a battle of attrition. While time management centers on prioritization, it is also about effective task delegation. When you outsource virtual assistance services to a virtual employee, you can accomplish more high-value tasks in a single day.
Also called real estate VA, a real estate virtual assistant is a specialized virtual assistant responsible for delivering administrative and real estate services such as:
Real estate virtual assistants create engaging property listings, complete with compelling headlines and copy that includes all relevant property information. Inaccurate details and false claims are a no-go, so a real estate VA must ensure the accuracy and truthfulness of a property listing.
This task involves managing and scheduling upcoming agent and client appointments. Success in setting appointments entails keen organization skills and tech-saviness. Knowing multiple languages is advantageous in this role due to cultural and linguistic differences between clients.
In this role, a real estate virtual assistant compares and monitors sales, analyzes customer needs and behavior, and understands competitor behavior. Through market research, virtual assistants can stay ahead of competitors and ensure customer satisfaction.
Real estate virtual assistants answer client inquiries in all communication channels, building trust and ensuring their needs are taken care of. To consistently provide excellent customer service, a real estate virtual assistant must be an empath and active listener.
A real estate assistant organizes, inputs, and updates client information into a database, ensuring that all data is listed accurately.
Virtual assistants responsible for email marketing create engaging, personalized emails to build relationships with clients, utilizing templates and automation tools to speed up the process.
The right virtual assistant for real estate can make a huge difference in your business. Despite the abundance of real estate virtual assistants, a real estate professional like you must stay grounded to ensure you hire the right candidate.
Whether it’s your first foray into hiring a real estate VA, or you already have a couple of hiring experiences under your belt, our step-by-step tutorial is a good primer or refresher on hiring a virtual assistant for real estate.
Hiring without a clear blueprint of your needs and requirements is like navigating uncharted waters. Observe your working environment and answer the questions below:
These questions will help you identify skill gaps or productivity lapses. Let’s say you can’t create engaging copy for a property listing. In this case, you can include copywriting and property listing creation in your list of requirements in a real estate virtual assistant. As you conduct your needs assessment, you’ll have a clearer picture of what you’re looking for in a real estate VA.
Based on your inventory of needs, you can identify the type of employment and set appropriate working hours for your soon-to-be virtual assistant.
Begin your job posting with a catchy job title. The title should act as a summary of the skills required for the job. Instead of “Virtual Assistant for Real Estate” or “Need a Rockstar Real Estate VA,” try “Real Estate Virtual Assistant for Market Research” or “Real Estate Virtual Assistant for Copywriting.” The goal is to make the title concise, so you can attract the right candidates.
After the job title, craft a powerful hook that compels candidates to keep reading your job description. You can include a brief introduction of your real estate company, too! Next, create a bullet point or checklist of qualifications. Provide the minimum experience or education level as well as whether the position requires experience in working for a BPO.
Then, list the job responsibilities of the role. These should be in bullet form, and each description should be short and action-oriented to ensure clarity. Lastly, include the perks of working for your real estate company— which can be anything from bonuses to paid holidays. End your job listing with a CTA coaxing applicants to submit their resumes. Finally, review your draft.
Now, the hunt begins. If you’re wondering where you can hire a virtual assistant, there’s Upwork, OnlineJobs.ph, and Fiverr. Like submitting a resume, posting your job listing is a numbers game. The more you post, the more likely you’ll get prospects.
Do your research and avoid limiting yourself to freelance and job search platforms. If you want virtual assistants for real estate for a big project, why not request a quote from the best BPO companies or the top property management companies? In these companies, the real estate virtual assistants are already pre-screened and trained, easing the burden of hiring off your shoulders.
There’s no shame in looking into your personal network, as well. You can upload your job listing on LinkedIn, so your connections can point you to a real estate VA. Facebook is also another way of getting prospects, though it can be a hit or miss depending on the quality of the candidates.
From here, you can start shortlisting candidates based on their resumes or proposals. Shortlisted candidates can proceed with a 10- to 15-minute interview. It’s recommended to prepare a mix of general, situational, and real estate-related interview questions to test the candidate’s knowledge of the real estate industry and assess what they can bring to the table.
Candidates who pass the interview can be administered a test task to evaluate their performance and ability to complete a task within a limited time frame. The test should mimic real-world tasks and be appropriate to the job position.
Congratulations on hiring a real estate virtual assistant! During your first meeting, establish a dedicated communication channel, so your new hire knows where to contact you. Share what CRM software or project management tools you use in your business.
Give your new hire space to share the tools they’ve used in their previous job or client. This way, you can experiment with new tools that may streamline daily operations. Set expectations and orient your virtual assistant on house rules, deliverables, and expected turnaround times.
If you hire multiple real estate virtual assistants, use the first meeting as an ice-breaker to acquaint all new hires and your in-house team.
Even if you hire an experienced real estate virtual assistant, you can’t expect them to master everything in one to two days. Take your time in the onboarding process and make sure your real estate VA is comfortable with your business’s daily workflow. You can supervise them for one to weeks, so they won’t struggle much after getting comfortable in their role.
Feedback is critical to improvement. As your real estate VA learns the ropes, conduct regular feedback sessions to highlight their strengths and weaknesses and provide action plans for improvement. These sessions also serve as an avenue for your VA to share their concerns and struggles.
Unfortunately, not everything works out well. If you think your real estate VA has not shown improvement, you can let them go and hire a replacement.
As the real estate sector continues to evolve, real estate agents must keep abreast of emerging trends to stay relevant in the field. Juggling administrative, marketing, and property management services is not always feasible. A real estate company is not complete without a real estate VA.
Packaged with the skills of general VAs, real estate virtual assistants are the industry’s heroes. They improve efficiency, reduce expenses, provide market insights, and build long-lasting client relationships. If you’re looking for a reliable VA team, check out KDCI Outsourcing.
KDCI Outsourcing excels in providing world-class yet cost-effective real estate services. Building your real estate team with us ensures your offshore team is composed of not just a real estate virtual assistant, but also a real estate telemarketer, real estate legal consultant, lead generation specialist, and other related roles.
Contact us now, and let us assist you in your path to real estate success!
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