Customer Service Representative

Posted on:
April 4, 2024
Ortigas, Pasig City

Job Overview

KDCI is seeking an experienced Customer Service Representative to join our team. The ideal candidate will have a strong background in e-commerce and order management, with exceptional customer service skills and a keen eye for detail.

The candidate should be proficient in MS Office, especially Excel and Word, and have knowledge of E-commerce and Retail Account Services, Order Processing, and Claims.


● Manage e-commerce orders from receipt to fulfillment, ensuring accuracy and timeliness.

● Handle customer inquiries and issues via phone, email, and chat, providing exceptional service.

● Process wholesale and retail account orders, ensuring compliance with company policies.

● Assist with order processing and claims resolution as needed.

● Work independently to prioritize and complete tasks efficiently.

● Take initiative to identify and implement process improvements.

● Provide leadership and guidance to team members as needed.

● Maintain a high level of accuracy and attention to detail in all tasks.

Job Requirements

● With at least a year of relevant experience in Customer Service and order management

● Has an excellent phone disposition, and excellent communication skills; handling calls, emails and chats.

● Experience in e-Commerce Wholesale and Retail Account Services, Order processing, and Claims.

● Ability to work independently and take initiative.

● Proficient in MS Excel: Pivot table, vlookup, and MS word.

● Preferably with experience in leadership roles

● Strong attention to detail.

● Flexibility to work on Saturdays and Sundays if needed.

● Must be amenable to work on a hybrid set up.


● Employment Type: Hybrid – work 3 days in Ortigas office / 2 days remote

● Department: Contact Center

● Work schedule: 5-day work week

Medical & Dental Plan
SSS, Philhealth, and HDMF
Paid Sick Leave
Paid Emergency Leave
Convertible Vacation Leave
Maternity/Paternity Leave
Annual Performance Evaluation
Work From Home / Online Jobs: Employees may occasionally be asked to report onsite if the need arises.
Performance-based Bonuses
Overtime Pay
Holiday Pay
Night Differential
Referral Incentive Program
Company-sponsored Trainings
Monthly Food Party

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