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For US businesses navigating an increasingly competitive global market across various industries, the pressure to innovate, cut costs, and deliver excellent customer experience — all while driving business growth — is higher than ever.
We get it. We get you.
In fact, it is this competitive market that paved the way for innovative solutions like offshore outsourcing. Born out of the need to build competitive teams at a time of tight budgets, using offshore outsourcing services has become one of the most reliable strategies for meeting business challenges. By delegating specific business functions to skilled teams overseas, companies get to reduce operational costs AND gain access to specialized expertise, round-the-clock service, and scalable support.
In the same way, job markets from developing countries like the Philippines, India, and other destinations have been thriving from the ongoing demand for offshore talent who can work across industries. A win-win scenario, that’s what global offshore outsourcing is.
While offshore outsourcing is typically associated with call centers and customer service representatives, it has evolved over the years to cover other sectors where roles can be filled remotely. Today, there are a number of offshore outsourcing services available to businesses. In fact, it is possible that every team member your business needs (so long as physical presence is not a requirement) may be filled by an outsourced employee.
In this article, we’ll explore the 20 most in-demand offshore outsourcing services for US businesses, covering everything from offshore IT outsourcing and customer service to more niche functions like creative services and HR management.
If you’re unsure where offshore outsourcing could make the biggest impact on your organization, this list will help you identify the available opportunities that align with your specific business goals.
Before fully diving in, let us establish an operating definition of offshore outsourcing services.
Offshore outsourcing services (also sometimes called offshoring or just outsourcing) refer to delegating specific business functions to third-party providers located outside the company’s home country. Unlike inshore or nearshore outsourcing, offshore outsourcing allows businesses to leverage lower labor costs, tap into a global talent pool, and access advanced technology through reasonable investments.
US businesses frequently outsource to destinations like the Philippines, India, and Eastern Europe, where providers deliver specialized support across customer service, IT, creative, financial, and back-office operations.
Recent changes in the global market have led to an increased demand for outsourced services over the years, which also allowed the industry to constantly evolve and keep up with the needs of businesses worldwide.
Outsourcing has long been associated with cost reduction, but the forces shaping offshore outsourcing in 2025 go far beyond savings. Today, US businesses are driven by a combination of global trends and hard numbers that reveal how critical offshore partnerships have become for growth and sustainability.
One of the biggest shifts in business activities worldwide is the rise of digital transformation. As companies accelerate automation, AI integration, and cloud adoption, they need specialized skills that are not always available (or, in most cases, affordable) domestically. A Deloitte survey found that 70% of companies outsource to focus on core competencies, not just to reduce business costs — which tells us that working with an offshore outsourcing company is definitely seen as a competitive advantage.
Another driving factor is the remote-first mindset that emerged during the COVID-19 pandemic. With distributed workforces now the norm, the geographical gap between in house talent (who can now be a remote employee too) and those working in an offshore location feels smaller, if not insignificant. As proof that this is not a trend that will soon go away, experts predict that the business process outsourcing space (BPO) — a key driver in remote work — will hit a market value of over $400 billion by 2027.
Customer expectations are also fueling the demand for evolving employment solutions. For fast-growing businesses who need to scale effectively to match customer demands, offshore outsourcing has become indispensable. To adapt to this development, outsourcing services have expanded well beyond call centers to include digital marketing, data analytics, advanced software development, and omnichannel support.
Outsourcing today is trend-driven and data-backed. Businesses that utilize business process outsourcing are well aware that it is a move towards agility, resilience, and global competitiveness. And this is exactly why demand has surged across a wide range of services, across various sectors.
Now, let’s break down the 20 most in-demand offshore outsourcing services shaping the US business landscape and see which ones you can leverage to improve your business’ operational efficiency and long-term growth.
Customer service and sales remain the most outsourced functions globally because they are labor-intensive and require 24/7 availability. US businesses rely heavily on offshore call centers in the Philippines for voice support, live chat, and email support, among other customer service roles.
With customer support and sales outsourcing, US businesses are able to offer round-the-clock assistance, reduce wait times, and increase conversion rates, all at a fraction of the in-house cost. By tapping into a highly skilled English-speaking workforce, businesses not only save money but also enhance customer experience and loyalty.
From bookkeeping to tax preparation and financial analysis, accounting and finance outsourcing is growing rapidly among US businesses. Maintaining in-house accountants can be costly, especially for SMEs.
Offshore providers in the Philippines offer end-to-end financial services, ensuring compliance with US accounting standards while providing real-time reporting. Outsourcing also frees companies from managing payroll, invoicing, and expense tracking, allowing leaders to focus on strategy rather than paperwork.
The demand for offshore IT outsourcing is surging as companies digitize operations and adopt cloud-based systems. Offshore IT teams in the Philippines handle software development, cybersecurity, system integration, and IT help desk support.
Many US businesses outsource application, web development projects, and other information technology functions to gain access to a larger talent pool and advanced technical expertise. This approach cuts costs while accelerating time-to-market, making IT outsourcing a critical growth driver.
Digital marketing outsourcing helps US businesses expand their online reach without the burden of hiring a large in-house team. Services include social media management, paid ads (PPC), influencer outreach, and content strategy.
Offshore marketing teams in the Philippines leverage analytics tools and creative strategies to build brand visibility and drive conversions. With consumer behavior shifting online, outsourcing digital marketing ensures businesses stay competitive in an evolving marketplace.
For those not ready to outsource entire marketing functions, SEO & SEM offshore outsourcing services are also popular. Search engine optimization (SEO) and search engine marketing (SEM) are specialized skills that require both technical expertise and continuous monitoring.
Offshore SEO experts handle keyword research, link building, site audits, and pay-per-click (PPC) campaign management. Outsourcing these tasks ensures better visibility on Google without overspending and since search ranking directly impacts revenue, having a skilled offshore SEO team is an invaluable asset.
High-quality content fuels digital marketing, and outsourcing this function helps businesses produce consistent blogs, videos, podcasts, and website copy. Offshore content creators in the Philippines are trained to craft compelling and SEO-optimized materials tailored to US audiences. With an offshore creative team, you won’t need a large creative team while ensuring businesses always have fresh content that engages customers, builds authority, and boosts brand awareness.
Smart businesses know that visual content is a cornerstone of marketing and branding. From logos and infographics to product packaging and social media graphics, businesses depend on design to stand out. Outsourced graphic designers in the Philippines provide professional-grade work at lower costs, often with fast turnaround times.
A lot of companies outsource design to an offshore provider to streamline campaign execution while maintaining a polished and consistent brand identity.
HR outsourcing has become essential as businesses adapt to remote and hybrid work. Offshore HR teams assist with recruitment, onboarding, payroll, benefits administration, and compliance with labor laws. It’s no different from having an in-house HR team, which is why the demand for this service also rose in the past couple of years.
By outsourcing HR, US businesses reduce administrative burdens, improve employee satisfaction, and gain access to HR tech platforms without high costs. This ensures smoother workforce management and compliance with ever-changing HR regulations.
Yet another outsourcing solution that almost all businesses are utilizing today is the hiring of offshore Virtual Assistants (VAs).
VAs provide flexible administrative and operational support to entrepreneurs, executives, and SMEs. Some of their tasks include calendar management, email handling, travel arrangements, data entry, and customer correspondence. Hiring a VA offshore allows businesses to scale quickly without the overhead of a full-time staff. Many US companies find that offshore VAs enhance productivity while letting leaders focus on high-value decision-making.
While similar to virtual assistance, administrative support typically covers larger back-office functions, including document management, appointment setting, order processing, and internal communications. Delegating these repetitive tasks to a trusted offshore outsourcing company improves workflow efficiency and reduces staffing costs. Offshore admin teams in the Philippines are highly organized, detail-oriented, and equipped to handle bulk administrative tasks at scale.
As online shopping grows, retailers and eCommerce businesses increasingly outsource operations such as product listing, order fulfillment, returns processing, and customer support. Offshore eCommerce support teams ensure seamless transactions and positive customer experiences. They also assist with marketplace management (Amazon, eBay, Shopify), helping businesses stay competitive in the fast-moving retail sector.
Businesses generate massive amounts of data, from surveys to invoices to customer records. Outsourcing data entry, cleansing, and analysis allows US companies to maintain accurate, organized information without overburdening staff.
Offshore data processing teams use automation and quality control measures to ensure speed and accuracy. Since reliable data processing is critical for decision-making, compliance, and long-term growth, having a trusted team who can handle it all for the business is definitely a competitive advantage.
With a high volume of patients, it’s typical for US healthcare providers to face staffing shortages and administrative burdens. Outsourcing medical billing, claims processing, patient scheduling, and telehealth support helps reduce costs and improve patient care delivery.
Offshore healthcare staffing in the Philippines is popular due to its skilled workforce, many of whom have medical training and familiarity with US healthcare regulations.
Legal services offshore staffing empowers law firms and businesses to cut costs while maintaining compliance. Services include document review, contract drafting, legal research, and case preparation. Offshore legal professionals (paralegals, legal researchers) in the Philippines are trained in US legal terminology and standards, making them reliable partners for routine but time-intensive tasks. This frees up attorneys to focus on client-facing and strategic work.
Globalization has made supply chain management increasingly complex. This also prompted the demand for outsourced services in this niche.
Outsourcing procurement, vendor management, and logistics coordination to trusted procurement outsourcing companies helps US businesses streamline operations and cut costs. Offshore supply chain and procurement teams can handle supplier negotiations, order tracking, and compliance monitoring. By outsourcing supply chain functions, businesses reduce risk and ensure efficiency in sourcing and delivery.
Insurance companies and agencies often outsource policy administration, claims processing, underwriting support, and customer inquiries. Insurance offshore staffing reduces turnaround times and operational costs while ensuring compliance with US insurance standards. With highly trained offshore teams, insurers can process high volumes of work without sacrificing accuracy or customer satisfaction.
Outsourcing research & education tasks such as market studies, academic research assistance, training content development, and online tutoring has gained traction in recent years.
Offshore teams provide accurate, detailed outputs for businesses and educational institutions at lower costs. US companies often rely on research outsourcing for competitor analysis, trend tracking, and product development insights.
US real estate firms outsource back-office functions such as lead generation, property listings, virtual tours, and tenant screening. Offshore real estate support teams also assist with CRM management, appointment scheduling, and transaction coordination. Outsourcing reduces workload for agents, enabling them to focus on closing deals and building relationships.
Other than general real estate services, outsourced property managers are now in demand, too. Property management outsourcing covers tenant communications, rent collection, maintenance scheduling, and accounting. US property owners and management firms benefit from offshore support because it ensures round-the-clock service for tenants and reduces operational costs. Offshore teams also help with compliance tracking and property performance reporting.
The travel and hospitality industry often outsources reservations, itinerary planning, ticketing, and customer service. Offshore support teams for the travel and hospitality industry provide 24/7 assistance to travelers while managing back-office tasks like billing and vendor coordination. This allows hotels, airlines, and travel agencies to enhance customer satisfaction and remain competitive in a demanding market.
Offshore outsourcing benefits businesses in more ways than one, but only if you’re working with the right outsourcing partner. Among these benefits include:
One of the most immediate and measurable benefits of offshore outsourcing is cost efficiency. Labor costs in top outsourcing destinations like the Philippines are a fraction of those in the US, allowing companies to achieve significant savings on salaries, benefits, and overhead expenses. For example, hiring a full-time customer support team locally may be financially burdensome, but by outsourcing, businesses can access equally skilled professionals at a much lower rate without compromising quality.
Outsourcing provides a level of scalability that’s usually challenging to achieve with in-house teams. Whether it’s hiring more customer service agents during holiday shopping seasons or scaling back after peak demand, outsourcing providers offer the flexibility to adapt to changing business needs quickly. This is especially valuable for companies operating in fast-moving industries like eCommerce, retail, or travel.
Offshore outsourcing gives businesses access to a global pool of professionals with specialized skills. From accountants and graphic designers to software developers and healthcare billing specialists, companies can tap into expertise that may be hard to find locally. In the Philippines, outsourcing providers place a strong emphasis on continuous training, industry certifications, and advanced tools, ensuring that teams are not just available, but highly capable.
Today’s customers expect instant responses, regardless of time zone. Outsourcing solves this challenge by giving businesses the ability to run operations 24/7. Offshore teams can cover shifts outside of US business hours, ensuring that customer inquiries, sales opportunities, and back-office processes never stall. This round-the-clock coverage can be the difference between closing a deal or losing it to a competitor.
Perhaps the most overlooked benefit of outsourcing is the freedom it gives business leaders to focus on growth. By delegating repetitive, time-consuming, and administrative tasks to offshore teams, executives and in-house staff can redirect their energy toward innovation, strategic planning, and customer engagement. In essence, outsourcing removes the distractions that often slow down expansion.
Not all providers are created equal, that’s a fact. So, in order to maximize all the benefits listed above, it’s important to vet offshore outsourcing companies who will help you with building your offshore team.
Most providers will claim that they will help you reduce business costs, but it’s important to keep in mind that the right partner should (and WOULD) go beyond cost-savings. The right offshore outsourcing partner will deliver quality, reliability, and the ability to grow with your business.
At KDCI Outsourcing, we help businesses scale smarter with customized offshore outsourcing solutions. Whether you need customer service, finance, IT, creative, or back-office support, our skilled teams in the Philippines are ready to deliver.
To empower global businesses with the best teams, we invest in training, advanced tools, and process excellence to ensure our clients achieve both cost savings and sustainable growth through offshore outsourcing.
Ready to build your global, outsourced team? Ask KDCI how you can get started, contact us today!
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The beauty of globalization lies in the proliferation of outsourcing services. As of 2025, the outsourcing industry has an immense market value of $854.637 billion USD, and by 2030, it will skyrocket to $1.11 trillion USD.
Offshore outsourcing is one of the most popular outsourcing models among businesses. With this model, clients offload functions to a country thousands of kilometers away from their home countries. An example of offshore outsourcing is when a US-based business delegates its finance department to a business process outsourcing (BPO) company in the Philippines.
Unlike nearshore outsourcing and onshore outsourcing, offshore outsourcing is the best model for maximizing cost savings. As companies aim to innovate their systems and optimize expenses without sacrificing productivity and quality, they are partnering with offshore outsourcing companies to achieve these goals.
If you already know which business departments to outsource, now’s the time to look for an offshore provider. Check out our round-up of the best offshore outsourcing companies in the Philippines:
Headquartered in Pasig City, KDCI Outsourcing is a reputable outsourcing company that has been providing offshore staffing solutions for businesses since 2011. It is one of the best BPO companies for enterprises and SMEs.
This offshore outsourcing company is versatile, specializing in multiple outsourcing services, such as administrative support, customer service, graphic design, human resources, and many more. Whether your goal is to optimize hiring costs or enhance user experience, KDCI Outsourcing creates tailored solutions according to your business needs and complexities.
TaskUs is an award-winning digital transformation services provider with more than 50,000 employees across 13 countries. It offers offshore outsourcing services in AI, customer experience, financial crime and compliance, trust and safety, and sales in various industries, including healthcare and logistics.
Powered by high-caliber experts and innovative technology solutions, this top offshore outsourcing company helps businesses achieve growth and a positive outsourcing ROI without enterprise-level costs.
Concentrix is an outsourcing company trusted by 2,000 clients worldwide. Though renowned for its expertise in outsourced customer support, it also excels in data and analytics, enterprise technology, finance and compliance, marketing, and sales.
With its expertise in AI solutions, Concentrix stands out as one of the best artificial intelligence companies for businesses looking to access AI-proficient experts, accelerate innovation, and future-proof their operations.
Outsourced is an offshore outsourcing company with ISO certifications, namely ISO 9001:2015 and ISO 27001:2013. It helps clients build high-powered offshore teams composed of cream-of-the-crop talents from the Philippines.
Since 2012, the firm has consistently delivered exceptional outsourcing services, exceeding clients’ expectations without fail. Companies that set high standards for themselves and their future outsourced employees will work best with Outsourced.
Previously named The Outsourced Accountant, TOA Global is an offshore outsourcing company offering a diverse suite of finance and accounting services. These include accounts payable and receivable, auditing, bookkeeping, financial planning, and payroll.
Businesses looking to streamline their finance operations or augment their accounting department make TOA Global a great offshore outsourcing partner.
Telus Digital is a digital solutions company operating in 31 countries, including the Philippines. It offers world-class AI, CX (customer experience) management, data, IT, and trust and safety solutions to businesses in a wide range of industries.
With technology as its backbone, Telus Digital positions itself as a forward-thinking outsourcing partner that helps clients stay ahead of the innovation game.
CGI Philippines is a leading IT and business consulting company dubbed by Time and Forbes as the “World’s Best Companies” and “World’s Best Management Consulting Firms,” respectively. Its suite of end-to-end services includes business consulting, managed IT, systems integration, and business processing.
By staying ahead of technology trends, CGI Philippines drives innovation and transforms businesses into industry powerhouses.
Opti BPO is an offshore outsourcing company consisting of experts who deliver high-quality accounting, customer service, IT support, marketing, and many other offshore outsourcing services.
This offshore outsourcing service provider gradually increases your headcount, making sure that processes are continuously refined to support scalability and growth with minimal financial risk. Opti BPO is a great pick for clients who value the seamless onboarding of offshore employees.
Amped HQ is an outsourcing company powered by elite professionals specializing in accounting and bookkeeping, virtual assistance, customer service, graphic design, digital marketing, web development, and many more.
Promising top-tier productivity, this offshore outsourcing service provider ensures that clients can fast-track their goals and accelerate operational efficiency from day one.
Based in Clark Freeport Zone, Pampanga, Boomering Inc. is an offshore outsourcing company that has worked with businesses from Australia, New Zealand, North America, and the UK. It boasts industry experts in the fields of architecture, accounting, bookkeeping, business support, engineering, marketing, and IT.
With these offerings, Boomering Inc. is an excellent offshore outsourcing partner for clients in and outside STEM fields.
Offshore outsourcing may be thriving, but it’s not for every business. You’ll know if it’s right for you if:
If you tick all these boxes, then congratulations! You can now officially kick off your offshore outsourcing journey.
At KDCI Outsourcing, we empower your business for success by helping you build a dedicated offshore team of professionals. We deliver not just higher metrics, but also long-term value through unmatched innovation and efficiency.
Our commitment to mutual trust and respect has resulted in brands engaging with our services for the long haul.
Whether you need offshore software development, property management, or any service, KDCI Outsourcing is here to save the day.
Want to get started? Contact us and book a meeting with our outsourcing experts!
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Human resource functions have been tied to the operations of businesses since time immemorial — after all, people serve as the foundation of every business, regardless of the industry or the size of the organization.
With workplaces (and human resource functions) becoming far more complex, with constantly changing labor regulations, challenges in the labor market, rising employee expectations, and the constant need to retain staff, the role of human resources in businesses today has grown beyond its traditional administrative nature.
Over the years, as businesses evolve, approaches to HR have evolved, too.
Among the changes on this front is the rise of human resources outsourcing (also dubbed HRO, HR outsourcing, outsourced HR, outsourced human resources, and other similar terms you’ve probably heard of by now). As a fast-growing industry with a current market value of almost $40 billion, human resources outsourcing is among the most popular services provided by offshoring and outsourcing companies, particularly those based in the Philippines.
When you consider the costs and efficiency that outsourced HR services bring to businesses, it’s almost too easy to think of it as an advantageous option that businesses all over the world can adopt. But it’s business — and in business, you want to make sure that every investment you make is worth every dime.
So, in this article, we’ll provide business owners like you with a guide to Human Resources Outsourcing Services: everything you need to know about the industry from its benefits to the common misconceptions about its nature. From there, we’ll help you as you decide whether HR outsourcing is the best choice for your business, today and long into the future.
Keep reading.
In essence, Human Resources Outsourcing is the business practice of delegating some (or even all) of your organization’s HR functions to a third-party provider. That said, outsourcing HR functions can be done with inshore companies (those also based in the US) or with an HR outsourcing provider offshore, like those based in the Philippines.
Instead of handling every HR process in-house, this option allows your business to partner with the top HR Outsourcing companies in the Philippines that bring specialized expertise, and, as an added (but equally considered) benefit, at a fraction of the costs you would have to pay if you hire an in-house HR expert.
Full-service HR outsourcing is when you work with an external provider who will manage EVERYTHING from payroll to recruitment to employee engagement.
You may, however, also opt for:
This option allows you to outsource specific payroll functions that will augment your current HR team, such as payroll processing, benefits administration, or compliance administration. This is a good option for when you already have an in-house HR professional, but you want to get some of the tedious tasks off their plate.
There are HR outsourcing providers in the Philippines who offer some or all of these functions, it’s just a matter of choosing (1) the right provider and (2) the right engagement model that will work best for your business.
Now that we’ve covered what HR Outsourcing is, it’s also important to discuss what it’s not. Despite growing popularity, HR outsourcing is often misunderstood. Many business owners hesitate to explore it due to myths and hearsay about the nature of this service.
One of the biggest fears business owners have is that outsourcing HR functions will strip them of control. In truth, outsourcing HR does not mean relinquishing authority at all. It simply means delegating administrative and compliance-heavy tasks to a specialized partner. As a business owner, you still set the overall HR strategy, company policies, and cultural direction. The HR outsourcing provider’s role is to execute tasks efficiently and in compliance with the relevant employment law, freeing you up to focus on high-value tasks.
While large corporations were the early adopters of HR outsourcing, SMEs stand to benefit just as much, if not more. Small and medium-sized businesses often lack the in-house expertise or budget to build a full HR department. By outsourcing, they gain access to specialized HR professionals, advanced HR technology, and compliance knowledge without the overhead of full-time salaries. In fact, for growing businesses, outsourcing HR can be a cost-effective way to compete with larger firms when it comes to employee benefits, payroll efficiency, and overall people management.
Some employers worry that outsourcing HR will create distance between employees and the company. In reality, employees often appreciate the improvements outsourcing brings. With faster payroll processing, streamlined benefits administration, and more responsive HR support, employees typically feel more satisfied and secure. Outsourced HR providers also often bring modern self-service portals, allowing employees to access payslips, request leaves, or update records conveniently. If anything, outsourcing HR functions boosts employee satisfaction and experience.
In the end, it’s all about maximizing the benefits that HR outsourcing providers offer. Speaking of which — we now move on to the benefits of outsourcing your HR functions.
In a fast-paced market where your people are your greatest assets, you need a strong team to manage said assets and ensure that they are at their best (because that’s how businesses thrive). Here are the reasons why more and more companies are now opting to outsource their HR department:
With an HR outsourcing service, the need, and subsequently, the associated costs of hiring, training, and maintaining a large, in-house HR department are eliminated. With a solution like this, business owners only pay for the services they need, reducing overhead costs, while maintaining the quality of HR expertise.
HR service providers in the Philippines employ specialists in people management, compensation and compliance strategies, benefits administration, and workforce management. With talent from global pools, your business gets a level of expertise that will not be available to you otherwise.
Often, outsourced professional employer organizations utilize human resource information systems (HRIS), applicant tracking systems, and payroll software. When you outsource HR functions, you get to leverage this advanced technology as well, streamlining your HR administration and providing your team with valuable workforce insights.
Businesses are as agile (and sometimes unpredictable) as they are competitive. So, if you are looking for an HR solution that can match your unique business’ needs, HRO is an ideal option. You can use outsourced HR services to onboard seasonal hires and then scale back afterwards, without worrying too much about the costs and implications of hiring (and then firing) internal HR staff.
Business leaders (usually the ones running a small business) tend to spend too much time managing HR-related tasks instead of focusing on growth-focused initiatives. By outsourcing, business leaders can concentrate on their core competencies and delegate the complexities of workforce management to reliable HR specialists.
Of course, while HR outsourcing offers many benefits, it’s not without challenges.
Let’s discuss some of the potential issues that business owners need to be mindful of when choosing to outsource an HR department or specific HR functions. Bear in mind, however, that the best HR outsourcing services providers already have systems in place to address these concerns.
Outsourcing HR requires sharing sensitive employee information including, but not limited to, salary details, tax records, and personal identification data. If not handled properly, a breach could expose employees to identity theft, fraud, or data misuse, while damaging the company’s reputation. To mitigate this, businesses should partner with providers that have robust cybersecurity practices, including encrypted systems, multi-factor authentication, secure cloud platforms, and compliance with international HR standards.
In managing people, culture is quite an essential aspect. If the outsourcing provider does not understand or align with the organization’s values, miscommunication and employee disengagement can occur. For example, how a provider handles performance evaluations or employee conflict resolution may not match the company’s preferred style. The key here is to establish regular communication, clear guidelines, and alignment meetings to ensure the provider reflects your company’s unique culture.
Not all HR outsourcing contracts are straightforward. Some providers may charge extra fees for services like urgent recruitment, advanced training programs, or integration with new HR systems. Without careful review, businesses may find themselves paying more than expected. To prevent this, companies should negotiate contracts carefully, request full pricing transparency, and clarify what is included in the base package before signing an agreement.
If you still have these concerns and are not sure whether HR Outsourcing is right for your business, that’s totally understandable. After all, this is a rather big move as it concerns both your financial and human resources.
To help out, here’s something that can help you out as you decide. Before working with an HR outsourcing firm, consider these:
By asking these 10 questions, you’ll move past marketing claims and see whether an HR outsourcing provider can truly deliver the human resources outsourcing services that you need and match the overall, long-term goals of your business.
Ask KDCI these questions today — we’re happy to discuss your HR outsourcing needs.
At KDCI, we specialize in finding HR experts who have the skills and experience you need, as well as the attitude and cultural fit that will allow them to easily integrate with your in-house team. Whether you’re looking to hire one full-time offshore HR generalist, a couple of payroll specialists, or looking to build a dedicated offshore HR department in the Philippines, KDCI has the right tailored outsourcing solution and engagement model for you.
KDCI has options specifically made to support your business’ day-to-day operations and overall growth in the long run. Contact us today to learn more about HR outsourcing and how it can support your growing business.
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The beauty of globalization lies in the proliferation of offshore outsourcing services. As of 2025, the outsourcing industry has an immense market value of $854.637 billion USD, and by 2030, it will skyrocket to $1.11 trillion USD.
Offshore outsourcing is one of the most popular outsourcing models among businesses. With this model, clients offload functions to a country thousands of kilometers away from their home countries. An example of offshore outsourcing is when a US-based business delegates its finance department to a business process outsourcing (BPO) company in the Philippines.
Unlike nearshore outsourcing and onshore outsourcing, offshore outsourcing is the best model for maximizing cost savings. As companies aim to innovate their systems and optimize expenses without sacrificing productivity and quality, they are partnering with offshore outsourcing companies to achieve these goals.
If you already know which business departments to outsource, now’s the time to look for an offshore provider. Check out our round-up of the best offshore outsourcing companies in the Philippines:
Headquartered in Pasig City, KDCI Outsourcing is a reputable outsourcing company that has been providing offshore staffing solutions for businesses since 2011. It is one of the best BPO companies for enterprises and SMEs.
This offshore outsourcing company is versatile, specializing in multiple outsourcing services, such as administrative support, customer service, graphic design, human resources, legal process outsourcing (LPO), and many more. Whether your goal is to optimize hiring costs or enhance user experience, KDCI Outsourcing creates tailored solutions according to your business needs and complexities.
TaskUs is an award-winning digital transformation services provider with more than 50,000 employees across 13 countries. It offers offshore outsourcing services in AI, customer experience, financial crime and compliance, trust and safety, and sales in various industries, including healthcare and logistics.
Powered by high-caliber experts and innovative technology solutions, this top offshore outsourcing company helps businesses achieve growth and a positive outsourcing ROI without enterprise-level costs.
Concentrix is an outsourcing company trusted by 2,000 clients worldwide. Though renowned for its expertise in outsourced customer support, it also excels in data and analytics, enterprise technology, finance and compliance, marketing, and sales.
With its expertise in AI solutions, Concentrix stands out as one of the best artificial intelligence companies for businesses looking to access AI-proficient experts, accelerate innovation, and future-proof their operations.
Outsourced is an offshore outsourcing company with ISO certifications, namely ISO 9001:2015 and ISO 27001:2013. It helps clients build high-powered offshore teams composed of cream-of-the-crop talents from the Philippines.
Since 2012, the firm has consistently delivered exceptional outsourcing services, exceeding clients’ expectations without fail. Companies that set high standards for themselves and their future outsourced employees will work best with Outsourced.
Previously named The Outsourced Accountant, TOA Global is an offshore outsourcing company offering a diverse suite of finance and accounting services. These include accounts payable and receivable, auditing, bookkeeping, financial planning, and payroll.
Businesses looking to streamline their finance operations or augment their accounting department make TOA Global a great offshore outsourcing partner.
Telus Digital is a digital solutions company operating in 31 countries, including the Philippines. It offers world-class AI, CX (customer experience) management, data, IT, and trust and safety solutions to businesses in a wide range of industries.
With technology as its backbone, Telus Digital positions itself as a forward-thinking outsourcing partner that helps clients stay ahead of the innovation game.
CGI Philippines is a leading IT and business consulting company dubbed by Time and Forbes as the “World’s Best Companies” and “World’s Best Management Consulting Firms,” respectively. Its suite of end-to-end services includes business consulting, managed IT, systems integration, and business processing.
By staying ahead of technology trends, CGI Philippines drives innovation and transforms businesses into industry powerhouses.
Opti BPO is an offshore outsourcing company consisting of experts who deliver high-quality accounting, customer service, IT support, marketing, and many other offshore outsourcing services.
This offshore outsourcing service provider gradually increases your headcount, making sure that processes are continuously refined to support scalability and growth with minimal financial risk. Opti BPO is a great pick for clients who value the seamless onboarding of offshore employees.
Amped HQ is an outsourcing company powered by elite professionals specializing in accounting and bookkeeping, virtual assistance, customer service, graphic design, digital marketing, web development, and many more.
Promising top-tier productivity, this offshore outsourcing service provider ensures that clients can fast-track their goals and accelerate operational efficiency from day one.
Based in Clark Freeport Zone, Pampanga, Boomering Inc. is an offshore outsourcing company that has worked with businesses from Australia, New Zealand, North America, and the UK. It boasts industry experts in the fields of architecture, accounting, bookkeeping, business support, engineering, marketing, and IT.
With these offerings, Boomering Inc. is an excellent offshore outsourcing partner for clients in and outside STEM fields.
Offshore outsourcing may be thriving, but it’s not for every business. You’ll know if it’s right for you if:
If you tick all these boxes, then congratulations! You can now officially kick off your offshore outsourcing journey and enjoy the benefits of offshore staffing.
At KDCI Outsourcing, we empower your business for success by helping you build a dedicated offshore team of professionals. We deliver not just higher metrics, but also long-term value through unmatched innovation and efficiency.
Our commitment to mutual trust and respect has resulted in brands engaging with our services for the long haul.
Whether you need offshore software development, property management, or any service, KDCI Outsourcing is here to save the day.
Want to get started? Contact us and book a meeting with our outsourcing experts!
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The world — especially that of businesses’ — runs and thrives on numbers, and not just any numbers at that. To ensure success in a competitive business world, the numbers in question have to be accurate and compliant. That’s what financial auditing is for.
Given the importance of financial auditing as a core business function, businesses worldwide have been constantly looking for ways to both meet compliance requirements and use it as a competitive advantage in the market. So, for US companies, especially those expanding to conquer global markets and managing complex overseas operations, outsourcing financial auditing has become one of the rising options in the past couple of years.
To shed more light on the popularity of this option (and help you assess whether this is a match for your business), we’ll cover the basics of outsourcing financial auditing and list the top 10 Philippine financial auditing agencies that you can choose from.
Ready? Let’s get started.
Before we cover all the specifics, let us first work on an operating definition of the terminologies, starting off with financial auditing itself.
In essence, this involves a systematic review of your business’ financial statements, records, and transactions to ensure that they are compliant with the relevant standards. The primary purpose of financial audits is to provide stakeholders including, but not limited to investors, regulators, and executives, with assurance that the financial information presented to them truly reflects the financial health of the business.
Seeing how crucial audits are to secure the financial health and credibility of each business, most US businesses turn to offshore outsourcing partners in the Philippines to find in-house and independent auditors from financial auditing agencies to review their financial statements.
The Philippines has emerged as one of the top destinations for financial auditing and accounting outsourcing over the past couple of years, and for good reason. With a pool of certified auditors and public accountants, English proficiency, cost efficiency, and alignment with US accounting standards, the country is now home to global firms and niche providers that cater to American businesses.
Before diving into the list, let’s understand why the Philippines is such a strong player in the field of financial audit outsourcing; here are the key reasons why Philippine financial auditing agencies are preferred by US companies:
Given the fact that audits are a non-negotiable aspect of business operations, it’s no surprise that businesses are looking for more cost-effective options that meet global accounting and auditing standards.
That said, it’s always worth considering that the cost of hiring a certified public accountant (CPA) or auditor in the US is significantly higher than in the Philippines. For example, a US auditor, depending on their experience level, may cost around $70,000 to $120,000 annually, excluding benefits. In the Philippines, equally skilled auditors may cost up to 60% less, giving your business valuable savings, without sacrificing the quality of the audit.
The Philippines produces thousands of accounting and finance graduates every year. Most of these professionals are certified under international standards, with deep familiarity with US GAAP and IFRS, ensuring compliance with US reporting requirements.
By working with auditors from the Philippines, you’ll be able to tap into a large pool of global talent who are well-versed in financial audits, assurance services, and even risk management.
With one of the highest English proficiency levels in Asia, Filipino auditors can communicate seamlessly with US clients. While financial audits are mostly a game of numbers and meeting regulatory requirements, it’s also important to ensure that you are working with professionals who can effectively make sense of your financial information.
In addition to the language match, business processes and corporate culture are also strongly influenced by the West, reducing communication and cultural barriers.
Audits and compliance reports are typically time-sensitive and bound by deadlines. This is where getting an auditor from an offshore accounting firm becomes yet another advantage for your business.
Operating in a different time zone, Philippine auditing firms can provide round-the-clock support. This means US companies can receive updated reports, findings, or progress overnight — effectively speeding up the audit process.
Depending on the business needs, the governmental auditing standards, and the request of stakeholders, financial auditing functions usually vary from time to time.
Outsourcing allows US businesses to scale their auditing functions based on need. Whether single audit services, project-based reviews, or full-scale compliance audits, Philippine providers offer flexibility that in-house teams cannot.
There are far more benefits to outsourced financial audits that we can list here, but these are just some of the key reasons why the top 10 financial auditing agencies that we will list below are preferred by US companies (be it agile startups preparing compliance requirements or multi-national corporations organizing audits to maintain their business’ credibility.
KDCI Outsourcing is a trusted Philippine-based outsourcing company that provides superior finance and accounting services tailored for US businesses. From financial audits by professional audit associates, as well as bookkeeping, compliance support and audit assurance services, KDCI helps companies stay accurate and compliant without the overhead of building large in-house teams.
What sets KDCI apart is its client-first approach, combining global standards, flexible engagement models, and deep expertise in US regulatory frameworks. For firms looking for a partner that blends quality, cost-effectivity, and cultural alignment, KDCI stands out as the go-to choice when it comes to audits and other financial services.
PwC is one of the world’s largest professional services networks, and its Philippine branch serves both local and international clients, offering Virtual CFO and Virtual Internal Audit solutions. With a reputation for rigorous auditing practices and adherence to global compliance standards, PwC is a reliable option for multinationals that need complex, high-level auditing and assurance services. Their global reach makes them a strong choice for businesses with operations spanning multiple countries.
As the largest professional services firm in the Philippines and a member of the Ernst & Young (EY) global network, SGV’s multidisciplinary teams offer comprehensive audit and assurance services. With decades of experience in the local market, SGV combines deep Philippine business insights with global auditing expertise, making it a favorite among both Fortune 500 firms and large local enterprises who need to protect the integrity of their company’s financial information.
KPMG’s Philippine arm, R.G. Manabat & Co., provides auditing services backed by the firm’s global reputation for excellence. Known for its industry-focused audit solutions and assurance service, KPMG is well-suited for companies that operate in highly regulated sectors such as finance, healthcare, and energy. Their integrated technology tools, people-oriented values, and strong focus on instilling confidence in business decisions through efficient and compliant financial reviews help streamline auditing and risk management processes.
Part of the global RSM network, RSM Philippines offers audit, tax, and consulting services with a focus on mid-market companies. With offices all over the world and a client-centric approach, RSM is preferred by businesses who need a more personalized approach to their tax and auditing needs. They are known for being responsive and providing practical, tailored advice that helps businesses meet compliance requirements while also improving operational efficiency.
Grant Thornton’s Philippine member firm, P&A, has built a reputation for combining personalized service with international expertise. They provide a wide range of auditing and assurance solutions including audit and assurance, audit approach reviews, annual and short period audits, and review engagements. P&A’s strength lies in its ability to balance local regulatory knowledge with Grant Thornton’s international resources.
UNA is a homegrown accounting and auditing firm that caters to both domestic and international clients. They specialize in cost-effective auditing solutions that are flexible and scalable, making them ideal for businesses that need reliable audit and assurance services. Their expert skills and personalized approach help clients feel supported throughout the auditing process. The UNA promise: setting up internal controls to improve processes and boost efficiency.
SN Accounting and Consulting focuses is yet another trusted name in the accounting industry, with Certified Public Accountants who have dedicated expertise in accounting, tax, compliance, and audit services. SN Accounting and Consulting highlights a tailored approach to financial services, backed by over a decade of expertise in the field.
The Outsourced Accountant (TOA) Global is an outsourced accounting firm that gives you access to elite offshore auditors. With industry-recognized qualifications who are trained in both compliance requirements and finance software use, TOA offers a wide range of financial & advisory services, as well as solutions such as outsourced accounting, offshore bookkeepers, and executive assistants — all trained in US compliance standards.
Upcloud offers a modern take on outsourced financial auditing with a technology-driven approach. Their services often integrate cloud-based tools, allowing for streamlined collaboration, reporting, and transparency. Upcloud is a good fit for digitally savvy companies that want to leverage both auditing expertise and cloud technology.
With so many options available, choosing the right financial auditing partner comes down to aligning their services with your specific business needs.
To help out, here are a few key factors to guide your decision:
At the end of the day, the right auditing partner should go beyond compliance alone. Since the stakes in financial auditing are high, what with stakeholder opinions and government auditing standards to think of, you want a partner that would help you gain confidence in your numbers, strengthen accountability, and support your long-term growth strategy.
Basically — we can tick all three key factors above.
While there are many firms offering financial auditing in the Philippines, KDCI Outsourcing combines global-quality service with the flexibility and cost efficiency that US companies need most. Our experienced audit associates are well-versed in international financial reporting standards and adapt to the size and scope of your operations, whether you’re a fast-growing startup or a well-established enterprise.
With KDCI, you gain a trusted partner who genuinely cares about empowering your team with the best people; one that values transparency, accuracy, and efficiency at every step.
If you’re ready to explore how offshore financial auditing can strengthen your business, contact KDCI Outsourcing today. Our team will guide you through your options and build a tailored solution that works best for you.
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What sets exceptional HR departments and forward-thinking employers apart is their ability to adapt to change and remain resilient in the face of challenges. According to HR Works, Inc., the most common issues employers encounter include talent attraction and retention (56%), succession planning and leadership development (32%), and employee engagement (31%).
Other notable challenges include keeping up with compliance requirements (24%), navigating uncertainties and change (24%), and implementing automation solutions and HR technologies (16%).
Rather than viewing these as setbacks, high-performing HR teams see them as opportunities to drive growth, strengthen organizational culture, and maintain a competitive edge. One of the most effective strategies for addressing these challenges is human resources outsourcing (HRO).
Currently valued at $276.44 billion USD, the HRO industry reflects a growing global push for stronger compliance, improved employee experiences, and greater use of technology. If you’re considering outsourcing HR functions, this guide will walk you through the essentials — from benefits and services to costs and best practices for HR outsourcing.
HR outsourcing is a strategy of delegating most or all HR functions to an external provider in another country with lower labor costs, such as the Philippines. These HR outsourcing companies help clients build a dedicated offshore team of HR professionals, who will provide them with the expertise, skills, and knowledge to perform the outsourced functions.
Businesses leverage HR outsourcing to access cost-effective talent, integrate new technologies and tools, and invest more resources in high-impact activities.
We often associate (and interchange) recruitment with human resources. However, in the context of outsourcing, these two strategies are different. The main difference between HR outsourcing and RPO lies in their services:
There are plenty of HR responsibilities that an external provider can handle for you. Here are five examples:
Hiring the right people for the job is key to success. Talent acquisition professionals approach hiring more strategically, factoring in long-term talent needs to build a competent and diverse workforce.
They enhance employer branding, create employee profiles, and identify the skills and traits required for the role. Apart from sourcing and screening the most qualified talent, these professionals also network with potential candidates.
Outsourcing talent acquisition can close hard-to-fill jobs faster, enhance talent pipelines, and improve talent acquisition strategies.
Performance management is the practice of evaluating employees’ performance and the value they provide while ensuring their contributions align with the organization’s goals.
This function involves setting and meeting performance expectations, identifying high performers and underperformers, creating consistent feedback loops, and developing skills to improve performance.
Outsourcing performance management to a service provider improves retention and engagement, creates healthy feedback cycles, and equips companies with world-class best practices in employee training and development.
Payroll processing refers to the calculation, management, and distribution of employees’ compensation. Payroll specialists generate payslips, report withholding tax, and create and manage payroll schedules. In this function, accuracy is critical. Nearly half (49%) of surveyed employees will job hunt after only experiencing two payroll issues.
Outsourcing this HR function can help your HR department ensure accurate calculation of taxes, comply with local laws and regulations, safeguard sensitive payroll data, and improve employee loyalty.
Benefits administration is an HR function encompassing the design, provision, enrollment, and management of employee benefits. Benefits administrators also educate employees and coordinate with insurance providers and other vendors.
In addition to reducing costs, outsourcing benefits administration can ensure your company’s benefits are attractive to new and existing employees. It also helps businesses build personalized benefits solutions for staff members, which improves employee satisfaction.
HR compliance managers ensure that a company’s environment, workplace policies, hiring processes, and other matters meet industry standards and comply with labor and employment laws. In addition to conducting compliance training programs, they coordinate with employees from other teams, such as IT and payroll, to strengthen data privacy and maintain payroll compliance.
By outsourcing this function, businesses can collaborate with a skilled HR compliance manager who can help them support their compliance goals and navigate the complexities of HR compliance.
Below are the advantages of outsourcing HR services:
“Slash labor costs by 70%!”
Chances are, you’ve probably come across this claim from many of the best business process outsourcing (BPO) companies, including KDCI Outsourcing. There’s truth in this, though.
Unlike hiring in your home country, outsourcing HR services to a developing country is more cost-effective due to the lower cost of living and labor. This means you can hire specialized HR expertise at a more cost-effective rate compared to local expertise.
Because outsourced HR service providers are up to date with changes in regulations and standards, your company can comply with labor laws and avoid hefty penalties and rocky legal disputes.
According to Auxis, citing Gartner, most surveyed HR leaders (around 76%) said their HR department will be left behind in terms of organizational success if Generative AI or other AI-powered technologies have not been deployed within a year or two.
By outsourcing to an HRO provider, your HR department will be transformed into an AI-powered space where technology and HR professionals work hand-in-hand to deliver operational efficiency across all functions, from recruitment to talent management.
The cost of outsourcing HR functions typically ranges from $45 USD to $1,500 USD per month, depending on your headcount and the type of services you need. If you’re exploring HR outsourcing in the Philippines, here’s how average annual salaries compare with those in the United States:
The provider’s pricing model may also influence your overall outsourcing costs. Here are the most common ones you’ll encounter:
While there is no right or wrong pricing model, some HR outsourcing providers offer custom pricing tailored to your unique business needs.
To better help you anticipate costs, here are factors to take note of when outsourcing HR services:
Outsourcing HR can be the best decision for your HR department (and your whole business) if you follow these five tips:
Anyone can be captivated by client success stories, but behind those stories are the goals and expectations set by the clients themselves. Before outsourcing HR functions, ask yourself and your team: Why are we outsourcing?
Take a deep dive into your organization’s HR department and identify all its inefficiencies as well as knowledge and skills gaps. From there, you can determine your whys and goals for HR outsourcing.
For example, if your HR team lacks expertise in certain tasks or the right technology, you can easily determine which functions to outsource to your HR outsourcing provider. This way, you know the kind and level of support you need from the vendor.
Treat evaluating a potential outsourcing partner as you would with vetting a candidate for a role. This means doing a thorough background check of an HR outsourcing provider. While cost is important, it shouldn’t be the only factor for choosing the right outsourcing company.
You should also consider the vendor’s location. If it’s a Philippine-based company, carefully assess the pros and cons of outsourcing to the Philippines to see if the benefits outweigh the risks.
When choosing an outsourcing company, find out if the vendor has experience offering HR services in your industry, or has the right expertise to support your outsourced function. For example, if you’re a US business outsourcing compliance, you’d want to work with an outsourcing company that’s experienced in outsourced compliance services to US clients.
Check employee reviews for negative reviews about the provider. Do these employees complain about toxicity, burnout, or poor career opportunities? If so, these are red flags.
You’ll want a company with high employee retention for stability and consistent quality. You’ll also want a provider who values professional development and work-life balance, so your potential offshore staff can provide the level of service that exceeds your standards.
Reaching out to the provider’s clients is a great way to get unfiltered, objective reviews about your potential HR outsourcing firm.
While outsourcing is cost-effective, you wouldn’t want to be surprised by hidden fees and other expenses associated with outsourced human resources. Before agreeing to a partnership, ask about the provider’s available pricing models. Does the HR outsourcing company charge a flat rate per employee, or does it offer custom pricing?
Regardless of the model, knowing the breakdown of costs — from start-up fees to employee rates — helps you plan for your outsourcing budget, ensure financial stability, and keep expenses to a minimum without compromising business needs.
Did you know that external vendors are the cause of over half of data breaches (62%)? This alarming statistic highlights the importance of prioritizing data security when outsourcing to a third-party provider.
Your potential human resource outsourcing company must have:
Because data security is a deal-breaker (as it should), don’t hesitate to request proof of the provider’s security audits and cybersecurity capabilities. This is to ensure that the HR outsourcing company lives up to its words of data privacy and security.
While human error remains a threat for companies (22%), you can’t work with an outsourced employee who intentionally and maliciously discloses sensitive information. We recommend asking the HR outsourcing service provider about their pre-hiring processes, including thorough background checks.
Outsourcing is also about building a solid relationship with your offshore HR team. To make your offshore staff feel at home with your internal team, learn about your offshore team’s culture not just to smooth out and understand differences, but also to enhance cultural sensitivity and build rapport.
Schedule regular meetings, feedback sessions, and check-ins to improve performance, share insights, and ensure alignment on goals. Most importantly, acknowledge your outsourced HR team’s hard work and contributions in the partnership. Some clients even give tokens of appreciation after busy periods or during holidays.
Remember, how you treat and value your offshore employees plays a role in the success of your human resource outsourcing initiatives.
Overhauling your HR department means embracing the discomfort of change. Fortunately, you don’t have to do everything alone.
At KDCI Outsourcing, we offer outsourced HR roles ranging from background checkers to HR data analysts to support your department. Our experience in working with companies from multiple industries, including finance and healthcare, has helped us understand specific industry needs and create tailored offshore HR solutions that factor in those needs.
If you’re looking for a sign to outsource human resources and build your team of HR staff, now’s the time to do so. Contact us to get started!
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Smart business owners know that one of the best ways for businesses to succeed today is through digital transformation. As we embrace this continuously-evolving digital era, businesses are constantly seeking ways to optimize IT operations, while still managing business costs. It is precisely because of this that offshore IT outsourcing became a popular solution for businesses of all sizes worldwide.
Organizations — from agile startups to well-known corporations — have been tapping into international talent pools to get access to specialized IT skills, round-the-clock data security & productivity, and of course, lower operational costs.
In this article, we take a comprehensive look at the offshore IT outsourcing industry: from the concept itself, its key business benefits, the advantages, challenges, cost considerations and, ultimately, how you can apply industry best practices to maximize ROI and make sure that choosing an offshore outsourcing service works in your favor.
Let’s get started.
Simply put, offshore IT outsourcing (also see: information technology outsourcing) broadly refers to contracting IT services or functions to a company or team located in a different country. Gartner reports highlight that 80% of CIOs are planning to invest more in their business’ IT and cybersecurity functions. As opposed to onshore outsourcing where IT professionals are still within the US, businesses today often opt to outsource IT to countries with lower labor costs and a strong pool of skilled professionals, like the Philippines.
Like most services completed through business process outsourcing, offshore IT outsourcing often involves engaging a third-party company who will handle the hiring, onboarding, and management of your offshore IT team member, while you focus on helping them integrate with your existing team.
According to recent data by Statista, the global IT outsourcing market is projected to reach around $512 billion by 2030, a significant growth that can largely be attributed to the rise of offshore IT engagement models.
India, the Philippines, and Vietnam remain top destinations, driven by competitive pricing, industry-recognized offshore outsourcing companies and large pools of IT professionals. With a wide pool of talent options and strong reputations in business process outsourcing, the Asia-Pacific is currently the go-to for businesses looking to hire remote IT experts.
In addition to working with an offshore provider, there are also organizations that opt for hybrid models. That is, hiring both inshore, nearshore, and offshore for their IT teams — allowing them to balance costs, collaboration, and overall operational efficiency.
There is also a demand for niche information technology skills including, but not limited to cloud computing, AI, cybersecurity, and DevOps. With businesses needing specialized expertise across all IT functions, it’s no wonder the offshore IT outsourcing industry continues to grow exponentially.
Today, quite a number of IT functions are being outsourced, mostly because processes like software development, cybersecurity management, and overall IT support among others can be completed remotely. In our years as a provider of offshore IT outsourcing solutions, we have observed some of the most commonly outsourced IT services.
Offshore software development includes the conceptualization, design, development, and sometimes, ongoing maintenance of web, mobile, and enterprise applications.
24/7 technical support for users and infrastructure and outsourced help desk services are also among is also one of the most in-demand offshore IT outsourcing services.
Since advancements always come with risks, businesses also look for outsourced IT staff who will handle threat monitoring, penetration testing, and compliance.
Migration, deployment, and maintenance are also among the functions that businesses delegate to offshore teams.
Business intelligence, automation, and machine learning (among other similar business activities) are also being outsourced to leverage tech advancements.
There are more IT functions that you can get remote teams for, depending on what your business needs are. At the end of the day, it’s just about finding the right people for the right IT function — so your business can continuously thrive.
Here’s a quick illustration of how working an offshore outsourcing partner works:
A US-based tech startup wants to hire a development team to build a mobile app for their new service. Is offshore IT outsourcing a good option for them? It is! The good thing is, it’s actually a very smooth process, especially if you are working with a trusted outsourcing partner.
Here’s how that would typically go:
Once they have chosen a Philippine offshore IT outsourcing company to work with, the next step is to discuss staffing needs, so the hiring team can find the right talent that will match the team. They can then interview candidates, choose from a pool of qualified options, and let the local team handle the onboarding for them. That’s it! They will already have an offshore team with the core competencies they need to build the new mobile app, at a fraction of the cost of hiring an in-house team (or even inshore outsourcing).
Leveraging cost savings while ensuring high-quality output — that, in essence, is what offshore IT outsourcing is for.
Very much like every other hiring option, working with a remote employee for your business IT comes with a multitude of advantages, and inevitably, challenges. To give you a clear overview of what you’re in for when you choose to work with remote IT teams, here’s a rundown of the pros and cons of working with an outsourced IT expert.
Labor costs in offshore hubs like the Philippines, India, and Eastern Europe can be up to 70% lower than in the U.S. or Western Europe. This enables companies to reallocate budget toward innovation, marketing, or product development.
Offshore IT outsourcing opens doors to highly skilled professionals with specialized expertise such as data processing, content creation and emerging technologies skills. The skills that may be scarce or expensive in domestic markets are often easier to find with a more diverse pool of IT talent options.
Need to ramp up your IT team for a product launch, website (re)design, or new software development? Offshore outsourcing services allow quick scaling without the long recruitment cycles and overhead costs of local hiring.
By leveraging time zone differences, companies can ensure continuous progress on projects, faster turnaround times, and uninterrupted IT support. This way, there is no downtime when it comes to protecting your valuable business data through cybersecurity as well.
Outsourcing software development, cybersecurity, and other IT tasks allows internal teams to focus on strategic initiatives that directly impact business growth. Once you have delegated tedious IT functions, you can reduce bottlenecks and empower your existing teams.
While the benefits are many, the risks are also part of the deal. However, most of these can be mitigated through strategic planning and working with the offshore outsourcing company,
Time zone differences (although quite advantageous, too), language nuances, and cultural differences can create misalignments if not proactively managed.
Sharing sensitive business information across borders introduces data security and regulatory compliance challenges. Because of differing regulations, these aspects may need realignment to ensure smooth business function.
Without clear KPIs and monitoring, the quality of deliverables can vary. You can, however, set clear parameters when you discuss your staffing needs with your provider. It’s just a matter of setting clear expectations.
Since we have already discussed cost-savings as an advantage, let’s discuss that further. If you’re wondering how much hiring an IT team offshore will cost your business, here's the answer.
When comparing offshore IT outsourcing in the Philippines to in-house hiring in the US, the cost differences are substantial. Let’s use the cost of hiring software developers as an example:
In the Philippines, experienced software developers typically charge roughly $20 per hour, depending on their specialization and years of experience. The total rates of offshore IT outsourcing would then be around $30 to $35 an hour, including other expenses such as office space, utilities, and benefits (that your company would otherwise shoulder).
By contrast, a mid-level software engineer in the US earns an average annual salary of around $120,000, which translates to roughly $60 per hour before factoring in benefits, payroll taxes, and other employment costs. When these additional expenses are included, the effective hourly cost in the US can exceed $75 per hour.
This means that hiring a skilled developer in the Philippines can save US-based companies 50-65% on comparable talent, without compromising on quality. Given the Philippines’ strong English proficiency, cultural alignment with US business practices, and well-established IT infrastructure, this cost comparison further strengthens the position of offshore IT outsourcing as an ideal solution.
Beyond cost-savings, outsourcing your software development, cybersecurity, and other IT functions offers more benefits to your business that you can take advantage of today and long into the future.
Offshore teams allow faster product launches by parallelizing work and leveraging time zone differences. Not to mention that even before they work for you, the speed of hiring offshore staff is also significantly faster than hiring (and onboarding) in-house teams.
Offshore hubs often specialize in niche tech stacks, enabling companies to innovate without heavy internal training investments. In the Philippines, there are specialized tech hubs across Manila, Makati City, Cebu, and Davao where you can find IT experts.
Spreading IT operations across multiple geographies can reduce risks from local disruptions. In case of natural disasters, economic challenges, and political issues the fact that you have teams all over the world might just be able to cushion the blow.
Now that IT is no longer just used for compliance, outsourcing can help you take it to the next level. Lower costs, faster delivery, and broader skill access will enable your business to compete more effectively on a global scale.
Now that we have covered all the aspects of offshore IT outsourcing, we’d like to leave you with some tips that will help you fully take advantage of its benefits.
Fortunately, at KDCI Outsourcing, we’re a team that practices what we preach.
We implement these protocols thoughtfully, ensuring that offshore IT outsourcing can accelerate innovation, improve agility, and position businesses to compete globally. If you’re ready to explore how offshore IT outsourcing can transform your operations.
Whether you need a dedicated offshore IT team, specialized developers, or end-to-end IT support, our expertise in software development & IT offshore staffing services ensures you get top-tier talent aligned with your unique business goals.
At KDCI, we specialize in finding developers & IT experts who have the skills and experience you need, as well as the attitude and cultural fit that will allow them to easily integrate with your in-house team. Whether you’re looking to hire one full-time offshore IT specialist or looking to build a dedicated software development team in the Philippines, KDCI has the right tailored outsourcing solution and engagement model for you.
KDCI has options specifically made to support your business’ day-to-day operations and overall growth in the long run.
Contact us today to discuss your offshore IT outsourcing needs.
According to S&S Insider, the value of the business process outsourcing (BPO) market of accounting and finance amounted to a staggering $60.93 billion USD, with a 2032 projection of $134.65 billion USD. The demand for such services is fueled by companies’ need for innovation, scalable solutions, and access to specialized and cost-effective talent.
In the US, there is a lack of 340,000 accountants. Coupled with retiring professionals and labor shortage, it’s no wonder that accounting and finance are one of the most outsourced departments in the US. If you’re looking for local cost accountants or cost accounting companies, you’re missing out on the opportunities and benefits that outsourcing offers.
Luckily, the Philippines is here to help. With 851 BPO providers, you have plenty of options. To help you search for the right provider, we created a list of the best cost accounting companies in the Philippines — containing a mix of BPO and accounting firms.
Cost accounting is a task in which accountants record and analyze a company’s fixed and variable production expenses. This accounting branch aims to optimize costs and enhance efficiency while ensuring profitability. Below are the common types of cost accounting:
Standard costing provides estimated costs in production, including materials and overhead, under normal conditions. By comparing actual costs with standard costs, a cost accountant can determine whether there is an excess in the projected spending.
In marginal cost accounting, accountants focus on variable costs, such as commissions and direct labor, resulting from the production of one additional unit. They also use this approach to make short-term decisions and analyses regarding pricing, production level, and profitability of goods and services.
Lean accounting refers to the improvement of a business’s accounting processes to drive operational efficiency, minimize waste, generate revenue, and ensure customer satisfaction.
Activity-based cost accounting, or ABC accounting, refers to an approach in which purchase orders, product and machine inspections, and other activities related to the production of goods and services are identified and provided with indirect and overhead expenses.
By using ABC accounting, cost accountants can track an organization’s production activity expenses, detect low-value activities, and improve product pricing.
Job costing involves the tracking of costs in the creation of an output or service, such as a custom-made product, construction project, or medical service. This cost accounting technique helps businesses determine how much a project costs, effectively balancing fair and appropriate product pricing with profitability.
A cost accountant is a versatile professional — one who wears many hats on the job. One day, they are financial analysts and strategists; the next, they are collaborators and budget managers.
Essentially, a cost accountant’s job responsibilities involve tracking costs, analyzing financial reports, and preparing and managing the company's budget. Because cost accounting is inherently collaborative, they work with management to provide insights on optimizing costs and driving profitability.
Here are the top cost accounting companies to consider partnering with in the Philippines:
Located in Pasig City, Philippines, KDCI Outsourcing — or KDCI — is a BPO company that excels in building dedicated offshore teams for businesses in a wide array of industries. It specializes in multiple finance and accounting services, including accounts payable and receivable, auditing, cost accounting, financial management, and tax accounting.
KDCI onboards cost accounting professionals who are proficient in your company’s accounting software. Whether it’s Wave Accounting, FreshBooks, or any accounting program, you can count on them to automate financial data collection and entry, optimize pricing strategies, create budgets, calculate cost of goods sold (COGS), and enhance decision-making.
These cost accountants are also strategic and critical thinkers, providing appropriate financial advice to help in-house management and executives make informed short and long-term business decisions.
Thanks to KDC’s vast experience in outsourced accounting, it stands as one of the best BPO companies for businesses seeking scalable, cost-effective, and technology-driven cost accounting services.
Flatworld Solutions, or FWS, is a BPO company offering a portfolio of outsourcing services in accounting and finance, engineering, mortgage support, software development, and many more.
By outsourcing cost accounting to FWS, you can work with high-performing cost accountants who can conduct break-even, contribution, overhead, and variance analyses to monitor variable costs, drive profit, and enhance business performance. They can also create cost compliance reports and analyze cost accounting records. If you’re struggling with pricing, your Filipino cost accountants can help you set appropriate prices for your products.
FWS promises cost-effective outsourced cost accounting solutions at world-class quality, letting you experience the top-tier talent of Filipino cost accountants while ensuring a positive ROI in outsourcing. All your financial data is in safe hands, too, as the company has an ISO/IEC 27001 certification demonstrating its commitment to data protection.
Because of these perks, FWS positions itself as a trusted partner for US clients who prioritize high-caliber talent and unparalleled data privacy.
Outsourced is an ISO-certified outsourcing firm offering world-class, full-time roles in creative, finance and accounting, healthcare, marketing, and other related fields. Among its outsourced accounting roles are:
Its cost accountants, especially, excel in financial planning and strategic thinking. These skills enable them to assist your internal management with asset management, cost optimization, profitability analyses, and decision-making — all of which contribute to your company’s financial performance and stability.
By working with Outsourced’s cost accountants, you get exposed to new and innovative cost accounting solutions, further elevating your business’s finance operations and success.
Like other BPO companies, your offshore team is scalable. This means you can hire another cost accountant and augment your team without straining your outsourcing budget and operational costs. Additionally, Outsourced offers cost accountants from junior to managerial level, as well as cost accountant analysts and assistants.
Whether you’re doubling your headcount or building a full team of cost accountants of varying seniority levels, Outsourced can support your accounting needs every step of the way.
Based in Clark Freeport Zone, KamelBPO is an outsourcing company helping clients build offshore teams for any function or department, such as accounting and finance, customer service, data analysis, and HR.
KamelBPO’s cost accountants can perform cost analyses, conduct financial reporting, and draw up and manage your business’s budget. These help you track expenses and create opportunities for cost savings.
Equipped with strong analytical skills, your cost accountants can review financial reports, uncover trends, and provide data-driven decisions that guide your business to a better financial position.
They can also liaise with your internal management and offer insights and strategies regarding costs, product pricing, and other financial matters, making sure that every recommendation contributes to your business’s short- and long-term goals.
With Kamel BPO’s over 98% retention rate, it gives you the impression that all its accounting professionals are in good hands, so they’re likely to stay with you and the company for months and years to come.
Overall, KamelBPO stands as a reliable outsourcing partner who delivers not just cost savings, but also world-class cost accounting professionals who are dedicated to your success.
D&V Philippines is an accounting firm with clients spanning from Singapore to the United States. It offers diverse finance and accounting services for chief financial officers (CFOs), accounting practices, and wealth management companies. These include bookkeeping, compliance, cost accounting, financial planning, management accounting, taxation, and many more.
Furthermore, D&V Philippines has cost accountants (and other accounting professionals) of three seniority levels:
Employing a flexible service model, this accounting firm tailors its cost accounting solutions based on your staffing and expertise needs. With the ability to scale your business operations, your firm or accounting department can prepare financial reports on time during busy periods.
D&V Philippines also has business continuity plans in place to ensure continuous service delivery during typhoon season or any situation outside of its control. It also doesn’t offer a lock-in contract or charge a termination fee, so you can end your partnership with the service provider if it no longer serves your business needs.
Overall, D&V Philippines is one of the best Philippine accounting firms for clients seeking highly skilled accounting professionals and scalable cost accounting solutions that promise significant cost savings.
Forvis Mazars is a premier accounting firm with over 40,000 professionals globally. Its Makati-based office, Forvis Mazars Philippines, Inc., is accredited by institutions and regulatory boards, such as the Anti-Money Laundering Council, Bureau of Internal Revenue, Central Bank of the Philippines, and the Professional Regulatory Board of Accountancy.
This company offers auditing, accounting, financial advisory, legal, secretarial, and taxation services, among others. From the real estate to the manufacturing industries, Forvis Mazars has accountants and auditors who are experienced in your particular industry, enabling them to deliver world-class finance services tailored to your industry’s norms and needs.
With its commitment to client satisfaction, Forvis Mazars not only maintains compliance and hires the best accounting professionals, but also promotes continuous growth and improvement in the workplace. Due to these standards and practices, the firm establishes itself as a dependable accounting partner that lives and breathes excellence and integrity.
Headquartered in Quezon City, Frontline Accounting is a leading accounting firm trusted by clients globally. While it typically offers outsourced accounting and finance, auditing, and insolvency roles, it also provides outsourced roles outside of finance, like customer service and digital marketing.
As a company with a rigorous hiring process, Frontline Accounting only hires accounting professionals who have a fervent passion for excellence as well as the skills, qualifications, and character to work with US clients. This firm also trains its offshore accountants in leadership, US taxation, and other skills to enhance service quality and foster a culture of continuous improvement.
When outsourcing accounting to Frontline Accounting, take note that you’re responsible for managing your offshore accountants. Employee attendance and HR-related functions, however, will be handled by the company itself.
To conclude, Frontline Accounting is a great pick for US companies that strive for growth and refuse to settle for mediocrity.
Crowe Philippines, also known as Ramon F. Garcia and Company, CPAs, is an accounting firm with over four decades of experience offering world-class accounting, advisory, auditing, outsourcing, taxation, and risk management services.
Its outsourcing services — handled by the Crowe Philippines Consultancy Inc. (CPCI) — support diverse finance functions, including accounting, bookkeeping, general ledger accounting, payroll processing, and more. Having worked with clients from various industries, CPCI creates tailored solutions that help address their pain points.
CPCI’s expert accounting team possesses not just deep accounting know-how, but also industry knowledge to deliver services that surpass your standards and performance benchmarks. To ensure operational efficiency, CPCI provides recommendations for accounting technologies personalized to the needs of your company or accounting department.
Overall, choose Crowe Philippines and CPCI if you want an accounting firm with the full package of skilled experts, personalized technology recommendations, and vast industry knowledge.
Headquartered in Makati, KG Consult Group, Inc. is a leading accounting company serving both local and international micro, small, and medium enterprises (MSMEs). It offers services in accounting and bookkeeping, business registration, compliance, financial advisory, HR and payroll, IT, and tax compliance.
By partnering with KG Consult Group, Inc., US-based clients can virtually collaborate and schedule meetings with their offshore accountants — all of whom are proficient in your preferred accounting system, whether that’s Microsoft Dynamics or Xero. Alternatively, you can also choose to use the firm’s very own accounting system.
All of the company’s accountants boast unmatched accuracy, ensuring that all financial reports are error-free and comply with US accounting standards.
Although it doesn’t have a set contract period, opting for a retainership set-up will have a six-month contract period. Hence, when outsourcing to KG Consult Group, Inc., it’s important to remember that your type of working relationship with the firm will influence the contract period.
Overall, KG Consult Group, Inc. is a solid choice for US companies looking for an outsourcing partner with comprehensive services and keen-eyed accountants who are experts in internal or third-party accounting systems.
TOA Global is a staffing solutions company specializing in finance and accounting. It provides US and international clients with outsourced roles for accounting, auditing, bookkeeping, and executive assistance.
The company also has accountants who specialize in US accounting practices. Apart from their degrees in accounting or finance, these professionals undergo hundreds of hours of training to learn the intricacies of the country’s accounting processes and principles, equipping them with the skills and knowledge to deliver high-quality and US-compliant accounting services.
Thanks to TOA Global’s high retention rate, you enjoy the privilege of working with accountants who will consistently provide excellent services and remain committed to your business’s future growth and success.
If you’re a stickler for compliance and consistent service quality, TOA Global is a great outsourced accounting partner for you.
Working with a local cost accountant or accounting firm can balloon your expenses real quick, leaving you little wiggle room for scaling and strategic business initiatives. But by outsourcing to the best cost accounting companies in the Philippines, you can work with skilled Filipino cost accountants and optimize your budget for high-impact activities.
At KDCI Outsourcing, our offshore cost accounting teams offer not only accounting skills and knowledge, but also the character and work ethic to collaborate professionally with US clients. We cut your labor costs by 70% while simultaneously driving sky-high operational efficiency and business performance.
Transform your cost accounting operations with KDCI Outsourcing. Contact us now so our outsourcing experts can meet up with you ASAP!
While offshore staffing services’ claim to fame was initially its role in cost-cutting, it is currently an indispensable strategy for businesses that need to stay ahead in competitive markets. Offshoring is ingrained in global business landscapes now, so much so that for HR leaders, understanding it is an essential skill for navigating the competitive talent market, boosting operational efficiency, and improving businesses as a whole.
So, in this guide, we’ll explore everything about offshore staffing services that HR leaders need to know — from its very nature to the key steps that businesses need to take to ensure its successful implementation.
Ready to learn more about how your company can take advantage of offshore staffing services? Read on.
At its core, offshore staffing (often used interchangeably with offshoring and outsourcing) basically involves hiring employees in another country — typically in the Philippines — to perform specific business functions for businesses in the US, Europe, and Australia. Often managed through a third-party provider, or your offshoring partner, offshore staffing involves getting employees who integrate into your system’s workflow, just like an in-house team member would.
Let us look at this through examples. Offshore staffing looks like:
Of course, the same also applies to other business functions and departments too such as your customer service & sales teams, Human Resource (HR) teams, finance departments, and so on.
Very much like traditional hiring, but in its more (or possibly even the most) cost-effective form, offshore IT staffing service models like the ones illustrated above allow you to retain control over your business operations, maintain a collaborative company culture, and gain access to global talent who would’ve been unavailable to you otherwise.
With the global skills and talent shortage affecting multiple industries, offshore companies can give companies a competitive advantage. When applied to specific roles and business function, hiring offshore offers the following key benefits:
With a larger and more diverse pool of talent from offshore staffing companies in the Philippines and other countries, you are afforded with more hiring options. This way, you get to connect with potential team members who have strong training in the latest advancements in AI, tech, cybersecurity, data analytics, and other skills relevant to your business. As an added benefit, offshore staffing service providers typically pre-screen and match professionals to your business’ unique needs — saving you valuable time sifting through a pile of applications.
This is something most HR leaders already know. The cost of outsourcing and offshore staffing in the Philippines is significantly lower, compared to hiring in-house. On top of reduced staffing costs, depending on the role and the location, the key selling point of staffing models like this is true value for money. Yes, you get to cut down on costs, but you do NOT have to compromise on quality. With fully-trained offshore staff who will work for and with you like they are your own, you get to build a team that meets global standards, at a lower price point.
Because the talent pool is larger, offshore hiring is one of the best ways to address the fact that hiring may take months when filling technical roles in competitive markets like the US. Because offshore providers usually have candidate pipelines ready, hiring times are cut down significantly. This way, you get to complete your team ASAP, without having to go through all the tedious work of hunting great talent.
Another key benefit of using offshore staffing solutions is the unique access to niche experts and operational efficiency . If you need an AI-trained developer, a cybersecurity analyst, or a data-driven marketer — just say the word and send through the job description, the offshore staffing agencies will take care of the rest. With flexible engagement and service models, offshore staffing lets you hire for highly specific skill sets, whether you need full-time staff or project-based employees.
As an HR leader, you know just how much these key benefits can significantly improve your people management and onboarding and recruitment process, as well as the overall culture of the company. Is it just us, or is it really sounding like the best option so far?
In essence, any role whose work can be completed remotely, you can fill through offshore recruitment. While offshore talent is available for multiple industries, here are some of the most in-demand roles that HR leaders look for in offshore staffing agencies:
If there is a role that you’re looking to fill that is currently not in this list, don’t worry, you may still be able to find them through an offshore staffing agency that you can trust.
Now — let’s go to the details.
While the process of finding an offshore employee is different for every provider, here’s a general idea of the steps you need to take when hiring through an offshore staffing agency:
Do you need a new team, staff augmentation, or project-based employees? Be as specific as possible about the job responsibilities, working hours, roles, skills, and experience levels that you need from your offshore workers.
Select an offshore partner with experience and track record in your industry, flexible offshore staffing models, and a robust recruitment process. Making the right choice here is key to ensuring the success of your offshore team.
Once the terms are ironed and the job descriptions are sent through, the next step is for your chosen offshore recruitment agency to present pre-vetted skilled professionals that match your requirement. You can conduct interviews to find the right fit. The best part? Everything can be done remotely!
Once hired, your new remote employee (or remote team) shall be trained either by you or the hiring team, depending on the model you have chosen. Regardless, they will be using the same communication tools and performance metrics as your local staff.
Moving forward, the offshore staffing agency also handles all the administrative functions including, but not limited to, payroll, benefits, equipment, and office spaces — all while you manage the tasks and deliverables.
Sounds pretty straightforward, right? We know you might be asking — “but what’s the catch?” While we could say that it definitely has a lot of advantages, offshore staffing, like most business operations and processes, is not one without challenges.
But we have prepared for those, too.
These are some of the key challenges that we have often heard of, but we refuse to dwell on them. After all, proactive planning, the right staffing firm, and clear communication lines can easily solve all of these challenges.
And while we’re on the topic of solutions, we can also talk about best practices.
With all these in mind, it has become more apparent that offshore staffing services have transformed how companies hire, scale, and operate in rather competitive markets. For HR leaders such as yourself, it’s important to understand the nuances of offshore staffing to secure top talent, manage costs, and maintain flexibility.
Look no further.
When it comes to building high-performance offshore teams, KDCI Outsourcing is the reliable offshore partner who is truly committed to empowering teams with the best people.
At KDCI, we specialize in finding offshore team members who have the skills and experience you need, as well as the attitude and cultural fit that will allow them to easily integrate with your in-house team. Whether you’re looking to hire one full-time offshore employee or looking to build an offshore team in the Philippines, KDCI has the right tailored offshore staffing solution and engagement model for you.
KDCI has options specifically made to support your business’ day-to-day operations and overall growth in the long run.
Contact us to learn more about how you can hire your next offshore staff!
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We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
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