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For decades, many global companies have taken advantage of outsourcing. Whether it’s to save time, keep labor costs down, or move production processes abroad, outsourcing makes it possible for businesses to grow steadily while maintaining a high level of productivity and operational efficiency.
While outsourcing has been a successful strategy for many companies, others have struggled to reap its benefits, often with undesired results.
So, what are the things you need to consider before outsourcing business operations? To help you get started, here are 10 outsourcing tips to remember:
Not all services across all industries can be outsourced. Therefore, understanding how your business works is crucial. You will need to know which second-hand processes can be delegated to third parties and which ones should be retained in-house. Here are the most commonly outsourced departments and functions:
After identifying which processes can be turned over, the next step is to plan your outsourcing strategy. This includes careful planning and allocation of available resources, as well as assessing costs, risks, and long-term benefits. You will also need to identify reliable suppliers and vendors to ensure the success of your strategy.
Speaking of action plans, creating (and sticking to) a budget is one thing you must not forget when outsourcing business operations. To financially prepare your company for outsourcing, keep in mind these three tips:
For example, if you’re outsourcing graphic design, the annual cost of hiring a Filipino graphic designer at the junior level is $6,269.59 USD a year, whereas a senior graphic designer costs $12,662.63 USD. Some cities pay more, so be sure to factor in location-based salary differences in your budget.
As a business owner, you need to be one step ahead of everything, including costs. Developing a budget allows you to assess the potential financial benefits and risks of outsourcing.
No, we don’t mean choosing the cheapest or the most expensive offshore outsourcing companies. When evaluating potential outsourcing partners, you also need to consider these factors:
Furthermore, consider working with an offshore outsourcing company that’s already proficient in your tools and software. For instance, if your finance and accounting department is using Wave Accounting, you’ll get more value from outsourcing accounting with an external provider that knows the said program inside and out.
Thoroughly vetting external providers may take time, but you’ll be rewarded with a partnership that aligns with your standards, goals, values, and expertise.
Outsourcing your processes to an outsourced service provider won’t always go smoothly the first time. To effectively manage risks, you have to start small so you can easily keep tabs on everything. By doing so, you can objectively assess if your offshore processes are being done efficiently and effectively.
No matter how many client testimonials, case studies, and reviews you’ve read, it’s normal to feel uncertain about whether your outsourcing provider is truly the right fit for your business. Fortunately, most outsourcing companies accept trial periods or projects.
Much like a test task for employees, trial periods or projects let you see if your potential outsourcing partner can deliver on their promises with real results. Marketing claims can be deceiving, so a trial period takes off any rose-tinted view you may have of the company.
It also helps you pinpoint challenges, address any shortcomings, and make an informed decision before fully committing to the BPO provider.
After you have formed a team of online workers, the next step is to get them onboarded and up to speed with your company culture. Everybody must be fully aware of their roles, including the results they have to deliver. This is done to avoid miscommunication, which can result in productivity issues and high turnover rates.
If onboarding is all about making new employees feel that they’re an important part of the company, training, on the other hand, focuses more on the technical aspects of the job. It’s important to invest in training so that your team is fully equipped before they do their job. As a result, they will be able to deliver their output quickly and easily.
Communication is the foundation of effective outsourcing. Here’s what to do when onboarding offshore employees:
By regularly communicating with your outsourced team, you can strengthen teamwork, address issues, and maintain optimal momentum on projects.
There’s a reason why outsourcing partners market their teams as a “seamless extension” of in-house teams. In a nutshell, offshore employees are assets — not extra task-takers or disposable staff. But just like your in-house employees, outsourced staff need to be treated right, too.
Here’s how to value and respect your offshore team:
There are a plethora of outsourcing companies that can help your business flourish. If you need support in building an outsourced team, we recommend partnering with KDCI Outsourcing, a Pasig City-based BPO company.
We offer offshore staffing services for businesses that need specialized, cost-effective expertise, scalable solutions, and unparalleled operational efficiency. We have a diverse pool of outsourced employees in the fields of accounting and finance, customer service, property management, human resources, and more.
Our outsourcing services promise not just cost savings, but also faster turnaround times, higher revenue, enhanced customer experience, and stronger brand reputation.
Get ready to experience these benefits first-hand with KDCI Outsourcing. Get in touch with us ASAP, so we can design a customized outsourcing strategy just for you!
There are a few tasks in your business that may not be considered as a core process. Whether it’s accounting, data entry, web development, or marketing, there are many aspects in your enterprise which you may not be an expert on.
If you don’t possess the expertise required to take on a critical business activity, the possibility of failure becomes more apparent. This is when you can consider outsourcing as part of your business model.
Here are 5 reasons why partnering with an outsourcing company may be good for your business:
Whether you own a startup or a small and medium-sized enterprise, saving as much resources as you can while maximizing what you have is crucial. Through outsourcing, you will be able to significantly reduce both labor and overhead costs.
Managing internal resources, such as manpower and infrastructure, can take up a lot of your time and energy. When you partner with an outsourcing company, they can take care of the resource management so you can focus on your goal—growing your business.
What’s good about outsourcing is that you can conveniently and quickly scale your business as needed. After all, contracts are based on a project duration and the team size that’s required for it.
When you work with an outsourced company, hiring qualified employees becomes easier. Typically, you will be able to work with an outsourced worker or a team who’s ready to jump into the project right away. The earlier you can get the manpower you need, the faster you can hit your productivity goals.
Hiring full-time employees locally doesn’t only take longer, but also cost more than outsourcing your workers. With help from outsourcing companies in the Philippines, you can gain access to a pool of equally talented workforce at a reduced labor cost.
Being able to work with a diverse group of talented individuals abroad is a huge edge in the business world. For startups, most especially, outsourced workers are considered as collaborators who can give new insights into the business. This advantage makes it possible for a company to innovate and implement new ideas for business growth.
Are you looking to build a team of outsourced workers who specialize in eCommerce, digital marketing, and web development? At KDCI, we help companies from various industries to thrive and succeed through our digital outsourcing services. Hire us today!
Selecting the right outsourcing partner for your business can be challenging. There are many available vendors in the market, and each one might offer bundled services that are difficult to pass up on. While going for the company that provides the cheapest rates may be tempting, it’s important to remember that quality service matters more than affordable fees in the long run. Not sure where to start looking for a partner agency in the Philippines? Here are some outsourcing tips that can help you make an informed decision.
If you’re starting out in the business, chances are, you know companies within the same industry that are successful. The owners of these businesses have great working relationships with partner organizations that have made it possible for them to thrive.Your goal is to find out which outsourcing company you can reliably count on. As you build good relationships even with rival companies, you may ask for recommendations on which outsourcing partners are great to work with and which ones are not.
A lot of outsourcing companies might be very good in making their pitch; however, may not be entirely reliable in delivering results. After getting recommendations from people whom you trust, you need to deep dive on what the prospective outsourcing partner has done. You may check up on what kinds of clients they have worked with before, as well as the projects they have successfully completed.
Once convinced of the partner company’s credibility, you can now ask for sample work they have previously created. After all, what works for a client of theirs might not yield similar results for your business. By doing this, you can determine whether or not choosing the said agency is the right choice for your business.
The culture of a company is defined by the person or individuals who steer the ship—the operations leaders. You will need to verify if they are trustworthy professionals whose team members are qualified enough to handle your projects. Remember, you are looking to build a successful working relationship with a business partner, so being diligent during the selection phase is crucial.There are many vendors that can offer digital and creative services for your company, but it pays off to work with one that has been in the business for more than 15 years. Reach out to KDCI today to learn how we can help you build an offshoring team that will push your business into hypergrowth.
The proliferation of the internet and the cost-effectiveness of overseas labor have made outsourcing an indispensable tool for entrepreneurs seeking rapid growth. While plenty of commercial establishments have enjoyed great success with this strategy, not all businesses equally benefit from it.
If you have finally decided that outsourcing is the right approach for your company, you need to be aware of the common outsourcing mistakes that business owners make. Here are the top 10 blunders for you to remember and avoid:
There are many entrepreneurs who jump on the bandwagon of outsourcing without fully understanding its potential impacts on their company. While it has many benefits — such as improved flexibility, lower labor costs, and expanded capacity — outsourcing also brings some operational challenges if inefficiently used.
There are crucial questions that you need to think through:
It is important to plan ahead and look at how outsourcing will impact all the other aspects of your business. Remember, managing external resources requires a different skill set than handling the same assets internally. Therefore, you should be as careful and as thorough as possible during the decision-making stage.
An outsourcing contract is an important legal document when entering into a partnership with an outsourcing provider. One common outsourcing mistake to avoid is writing vague (or overly complex) contract clauses, as they can cause conflicts of interest between you and the outsourcing firm. Essentially, the point of a contract is clarity and mutual agreement.
When crafting clauses, use clear and simple language. If possible, consult a legal professional. Likewise, don’t hesitate to ask for clarifications if any of the clauses outlined in the service provider’s contract are unclear to you.
Outsourcing helps organizations save between 15% to 30% of costs, according to the International Association of Outsourcing Professionals (IAOP), cited by MyOutDesk. Most outsourcing providers even claim that their services can reduce your labor costs by 70%.
However, don’t let the appeal of cost savings blind you from the real (and hidden) costs of outsourcing. Without a realistic budget or a clear financial plan, outsourcing can become an expense-heavy investment.
If you’re outsourcing accounting services to a Philippine-based accounting outsourcing provider, research the average salary of a Filipino accountant so you have an estimated benchmark of their labor costs. Implementation fees, service costs, management fees, pricing model, and technology may also influence outsourcing costs.
By preparing financially, you can anticipate expenses and choose an outsourcing service provider that aligns with your budget and outsourcing needs.
One of the biggest outsourcing mistakes you can make is settling for the cheapest outsourcing company and overlooking its service quality and expertise. Rather than saving on costs and maximizing your outsourcing ROI, you’ll end up becoming frustrated and spending more on early termination fees due to unmet expectations, mismatched goals and values, and poor output quality.
According to Computer Economics, cited by Auxis, distance (3.7), data residency (3.2), and language (3.0) are the top factors to consider when selecting a service provider to work with. However, time zone overlap and low outsourcing costs are only ranked 2.9 and 2.2, respectively.
The trick? Widen your options and always prioritize best-fit outsourcing providers. Evaluate potential outsourcing partners based on their ability to secure your data, scale your business, deliver high-quality services, and meet your goals and expectations.
Outsourcing is a great opportunity to work with people of different nationalities and promote DEI (diversity, equity, and inclusivity). However, cultural differences become a problem if you do not do your research or neglect them as a deciding factor when vetting outsourcing providers.
If you’re outsourcing work to the Philippines, you might know the country for its colonial history, hospitality, resilience, and affinity with Western culture. However, there are still distinct cultural differences between the Philippines and the West.
For example, Filipino culture is more hierarchical. Rather than addressing their superiors by their first names, Filipino employees use “ma’am” or “sir” followed by the person’s name. They’re also non-confrontational and conflict-averse, so Filipinos may choose to keep the peace rather than engage in disagreements.
By reading up on Filipino culture (or any culture of your chosen outsourcing country), you already have an idea of your outsourced team’s behavior towards conflict, disagreements, and even feedback. We also recommend creating a safe space for your outsourced team to contribute their ideas and assert themselves during meetings.
For many outsourced businesses, it is easy to make small mistakes that might result in problems that will snowball into something more serious if left unchecked. Sometimes, such issues come about because of miscommunication.
If you are sharing a project brief with your outsourcing partner, do not make the mistake of omitting pieces of information because you assume that they are obvious. It may be challenging to discuss each small detail of a project; that is why constant communication and cross-checking with people involved is crucial.
Make sure the project scope is properly understood, and that everyone knows what they are supposed to do. The rule of thumb is to regularly communicate with your outsourced staff to avoid missing seemingly obvious but important details.
After going through the list of qualified outsourcing companies, you must identify key outcomes that you are targeting from a specific project. The expectations should be clear, and milestones have to be identified in advance to ensure smooth operation.
During the planning phase, you can then involve your chosen outsourced company to set proper expectations.
Not requesting a trial period (or project) is risky, as you won’t be able to assess your outsourced team’s output and responsiveness and detect red flags early on. This period helps you avoid entering into a lock-in contract or paying a termination fee with the wrong or ill-fit outsourcing service provider.
Before signing a contract, request a trial period from the provider, so you can sign the contract with full confidence once the trial ends.
With 600 million cyber attacks occurring on a daily basis, data protection should always be a priority when outsourcing. Outsourcing providers may have the most enterprise-grade IT facilities, but here’s the million-dollar question: How well do they protect your data from cyber threats?
If you’re engaging in finance, healthcare, or human resources outsourcing, having your data fall into the wrong hands can lead to a breach of customer trust and reputational loss.
One of the most common outsourcing mistakes clients make is failing to assess the service provider’s cybersecurity capabilities. Ask questions about the company’s cybersecurity program, data encryption and storage solutions, and risk management strategies. These questions will help gain insights into its commitment to data privacy and confidentiality.
While outsourcing involves a degree of security risk, choosing the right service provider will give you peace of mind.
One aspect of outsourcing that clients should never ignore is employee treatment. Your outsourced staff members may be from another country with a culture different from yours, but they’re also real humans with feelings and emotions. Outsourcing is inherently collaborative, and outsourced teams are extensions of your internal team —and thus — should be treated like your own.
How do you treat your outsourced employees? Cultivate a culture of mutual trust and respect. Avoid making racist remarks or discriminating against your outsourced team against your internal staff during cross-team meetings. Take note: cultural awareness and sensitivity go a long way in ensuring a successful partnership.
As a premier outsourcing company with over 10 years of experience in the business process outsourcing (BPO) industry, KDCI Outsourcing offers next-generation offshore staffing solutions for creative production, content creation, marketing, retail and e-commerce, and many more.
At KDCI Outsourcing, we pride ourselves on our ability to seamlessly integrate our offshore outsourcing teams with our clients’ in-house teams and provide top-notch services for businesses of all sizes.
Let us start building your team of experts to help streamline your workflow and send your business into hypergrowth. Contact us today and start outsourcing to the Philippines!
What a way to start the summer! Good food + an amazing location + great people = one awesome adventure!Last week, the whole KDCI family took a trip to the La Luz Beach resort in sunny Laiya, San Juan, Batangas for our annual Team Building event. The trip was spearheaded by Mellany Mercaida, our HR head, in coordination with Conflate World Dynamics Consultancy, who facilitated the activities.The whole crew arrived at the resort just in time for lunch, and everyone was excited about the beautiful resort and all the fun games and activities in store.
The entire group was split into six teams, with members from different KDCI accounts. This ensured that everyone got a chance to meet and interact with people from other accounts. Before the games began, the teams were given time to meet each other and were asked to set their goals for the fun-filled day ahead.The teams competed in three games: Photo hunt, Cross the river, and Catapult-building.In the Photo hunt activity, the teams were required to take photos of 10 different scenes. Here are some of the most exciting ones!
In the Cross the river activity, the teams were challenged to cross the “river” using three cases of beer. This required a lot of flexibility as the whole team had to fit and balance on top of the beer cases all while moving towards the goal.
In the Catapult-building game, the teams were given various materials to build a makeshift catapult, and the team whose catapult threw an egg the farthest would be declared the winner. This game was done beachfront, and it was entertaining to see the teams working together to create the best contraption.
By the end of the day, everyone was exhausted from playing games and running around on the beach, but happy about meeting new people and making new friends. The games and activities conducted were not only fun but were also meaningful as well. They showed everyone the importance of teamwork, communication, and trust in one another – all lessons that can be applied in the workplace as well as in life.The team building event was an excellent way for people from different KDCI accounts to come together and interact with each other, and it was an immensely fun way for people to relax and take a short break from work. We’re refreshed, recharged, and ready to face the rest of the year with high spirits!Here’s to more exciting events and fun times with the KDCI family!
Choosing photos for your website? You probably have one (or more) stock photos on your site. We don’t blame you – many other websites also take advantage of the millions of stock photos available on the internet.
However, chances are those other websites may be using the exact same image that you have on your company’s online platform. Bummer, right?
Well, we have found the perfect solution for that:
The best stock photos for your website are photos of people that make up your company.
Not only will doing this make your website imagery unique and authentic, but it is also a great way to show your company’s unique personality. Aside from this, using your employees’ photographs can help assure your clients that they are working with real people instead of robots. Makes sense, right?
Understanding this, we will soon unveil a new website to create a more personable approach to our digital marketing strategy.
Headed by our digital project manager, the photo shoot was held in our office over two days. It featured an assortment of our employees, including our HR staff, graphic designers, web developers, and some of our writers.
The result? Amazingly real photos that show our fantastic team in action.
Here are some of the photographs we captured:
While this move may have been made to improve company branding and to boost client engagement, we cannot discount its effect on the featured employees.
HR Generalist Mellany Mercaida welcomes this idea as she said it would go a long way in boosting employee morale. She also said that the shoot made the employees feel their importance to the organization as its new faces.
Employees featured on the company’s online ads also express their excitement to be a part of this campaign.
“The shoot was a lot of fun and being featured on the company’s ad is a great experience because somehow, I got to represent the company. It’s really nice to be part of our team’s growth and of course, KDCI’s growth.” Rachelle Joy Santos, a KDCI content curator, said.
Watch out for the re-launch of the KDCI website soon! In the meantime, you can see some of our employee photos on our Facebook and Instagram accounts.
Do you need awesome photos for your website too? At KDCI, we can build you an awesome team of professional photo editors to turn your raw images into something amazing.
Fresh ideas and inspiration do not come from just anywhere. For designers to be able to hone their craft and increase their skill, it is important to expose themselves to current trends and new environments. They also need to interact with their peers and share their thoughts and ideas.This is precisely why we decided to send our creative design team to Graphika Manila 2019.
Graphika Manila is the biggest and most influential conference on creativity and design in the Philippines. Now on its 13th year, the event continuously delivers diversity and fresh insights by inviting some of the top names in design from all over the world to give talks and share their creative ideas.
Of all the speakers in Graphika Manila 2019, it was Aaron Draplin, founder of Draplin Design Co., who made a lasting impression on our designers.“I consider him as my design hero,” says John, one of our video editors and first-time attendee of Graphika Manila. According to him, he was ecstatic to hear Draplin talk about his life as a designer and how he honed his craft through the years.Ryan, one of our senior graphic designers, shares how strong Draplin’s influence was. He recounts how Draplin made all attendees realize that they already had the skills they needed to succeed and how he encouraged them to use those skills whenever an opportunity arises.According to our Creative Design team, attending Graphika Manila was great because not only did it give them the inspiration they can use in their daily design tasks at work, but it also helped them to visualize their career path more clearly. Aside from this, being sent to the conference also made them feel appreciated and valued by the company.
Now equipped with more inspiration and creative juice, our design team is ready to rock some killer designs for our clients!
At KDCI, creative design is our core competency. This is why we strive to give our clients only the best every single time. This is also why we make sure that our awesome creative design team is the best of the best.Need the best creative design team to work for you? Our team of experts is only a click away.
Wouldn’t it be nice if businesses can focus on what matters most – their core functions? Unfortunately, businesses cannot do away with routine tasks, mundane as they are. Data entry and management, such as filling out forms, generating reports from large amounts of data, or scrubbing contact lists, among other things, are all important yet time-consuming. Worse, your in-house staff can get stuck with these tasks, leaving them with little to no time to come up with fresh ideas for your business This is where outsourcing data entry services comes in handy.
Outsourcing business processes offer plenty of benefits to businesses of all sizes. This business strategy allows you to focus more on developing your core competencies. You can also enjoy reduced costs, increased efficiency, faster turnaround, and data security – things that are difficult to achieve with only an in-house team.
You can delegate data entry tasks to an offshore team by working with data entry outsourcing companies in the Philippines instead.
Onboarding and training an entire team for data entry tasks needs resources. Moreover, you need to buy hardware and software for the team. This way, you get an entire team of specialists with their own equipment at a much lower price tag.
Outsourcing companies train them to work with minimal errors, no matter what the size of the data set is. They have the experience, expertise, and the equipment to get the job done. Hence, the skills of most in-house data entry staff pale in comparison to that of outsourced data entry specialists.With efficiency comes a faster turnaround even for large data entry tasks. This is another thing that is hard to achieve when you only rely on in-house data entry staff. They also know what works best and what doesn’t. In outsourcing data entry services to companies, you can take advantage of their team’s knowledge and skills.
Perhaps the most important issue against data entry outsourcing is data security. When you outsource such services, you often allow access to sensitive and confidential information.Outsourcing companies use state-of-the-art security measures to protect your data and keep it confidential. They have the technical know-how to restrict access to data that you provide. Thus, data entry outsourcing offer better security than most in-house staff can.To sum it up, you can save time, effort, and resources by outsourcing data entry processes to companies like KDCI Outsourcing. Offshore business process providers like us offer cost-effective solutions for your business. Our staff are all well-versed in English and can even work on the same time zone as you. We can support your onshore team operations and give accurate, fast turnaround work.
The Philippines is known for its BPO industry. While call centers still lead the rank, graphic designing has started to make its mark in the global market. To date, many outsourcing companies offer graphic design, making it one of the in-demand fields in the country. This rise can be credited not only to the lower operational cost but to the quality of work that Filipino graphic designers provide.
Here are some of the reasons why the Philippines is one of the popular options when it comes to outsourcing graphic artists.
Filipinos are inherently creative, and their level of talent is evident the quality of work they provide. Filipino graphic designers can bring out fresh ideas to help your company capture the attention of your customers.
The Philippines is a very open and culturally diverse country. It is a cultural melting pot, making its people easily adaptable and responsive to various cultures and traditions of people from all over the world.
This allows local designers the ability to create designs that are appealing to an international audience.
Filipino graphic designers are accustomed to new medium and technology when it comes to graphic design. Universities and colleges offer advanced curriculum to keep up with the ever-changing trends in the industry, and many Filipinos are into online learning and utilizing the vast resources available on the internet.
Moreover, the majority of Philippine outsourcing companies invest in the acquisition of the latest technology as well as in the training of designers in the latest techniques to meet client needs.
This enables them to provide clients with consistent, high-quality output.
One of the most significant advantages that Filipino outsourcing companies have over other offshore service providers is proficiency in the English language. Filipino graphic designers have a better command of the English language compared to other counterparts, which is an advantage in the outsourcing industry.
Filipinos are inherently hard workers. They can work well under pressure and can remain calm even in the most stressful situations.
Need high-impact digital marketing collateral? Do you want your product images standout?
KDCI is an outsourcing company in the Philippines providing trusted offshore solutions, including creative production, eCommerce web development, and support, as well as digital marketing. We have a large pool of talented, expert graphic designers that can turn your visions into reality.
Grow your business with us. Get in touch with us today to learn more!
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
