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Bookkeeping is the management and organization of financial transactions, keeping them in systematic record for a company or individual. The reason why someone would outsource bookkeeping is to help keep track of a company’s financial success, which is essential to the future growth of a business.
Having experienced bookkeepers on your team is important to the success of your organization. Experienced professionals can generate accurate financial reports and manage transactions seamlessly.
Although some businesses are able to staff their own bookkeepers in-house, many companies are looking for an alternative option. The answer several businesses have found is to outsource their bookkeeping team abroad, specifically to the Philippines.
Outsourcing or offshoring is a great option for your company because it has many benefits overall. Being able to operate offshore your bookkeeping team helps relieve any extra burdens that might be in-house, giving your company more flexibility. Outsourcing also provides you with a wide range of skilled professionals in accounting, who are ready to support your business with any bookkeeping needs.
Although there are many countries famous for their outsourcing services, we found that the Philippines is becoming a top outsourcing destination for many reasons.
One of the most attractive benefits of outsourcing bookkeeping to the Philippines is how cost-efficient it is for your business. Because of the lower labor cost in the Philippines, it is much more cost-effective for your business to outsource your bookkeeping team.
For example, the average bookkeeper in the United States makes about $45,500 USD, annually while the average bookkeeper in the Philippines makes about $6,000 USD.
With such a significant difference, despite extra costs that come with benefits, resources, and other factors, outsourcing to the Philippines is still up to 60% lower than hiring an onshore staff in the US. This benefit attracts many companies throughout the globe to outsource their bookkeeping needs to the Philippines.
Outsourcing companies provide a wide range of experienced professionals in the field of bookkeeping. With the Business Process Outsourcing (BPO) industry growing, about 1.3 million Filipinos are being employed, with many individuals going into the field of finance and accounting. Many professional outsourced bookkeepers in the Philippines are experienced in accurately recording your company's financial transactions. These individuals can manage them in an organized manner, reducing the risk of penalties and errors that may arise.
Many Filipino bookkeepers are also updated on the most recent tools and resources for bookkeeping such as Quickbooks and Microsoft dynamics 365 Finance & operations. Using the most efficient technology allows for the most accurate records and management of company finances.
Another advantage of outsourcing bookkeeping services is the ability to adjust your team easily. Depending on your needs, you can scale the size of your bookkeeping team. With this flexibility, you can quickly adjust to changing needs and effectively manage your company’s finances.
Managing an in-house bookkeeping team can be time-consuming, leaving less time for other important tasks that your company has. One of the many benefits of outsource bookkeeping allows you to focus on core business activities such as sales and marketing, that drive revenue growth.
Businesses that outsource their bookkeeping team also save time and costs when it comes to training new employees. By outsourcing bookkeeping services, it eliminates the need for extensive training and allows for a smoother transition. Many Filipino bookkeepers are experienced and well-versed in this field, giving you the most accurate records and transactions.
If you have never outsourced or offshored a team abroad, you may be unsure of how to start building your bookkeeping team. Below, we have broken down this challenging process into 5 steps to help you outsource your bookkeeping team!
Based on your company's needs, you can determine the specific bookkeeping services needed by your corporation. Knowing which specific services, such as payroll processing or general ledger management, can help you build a strong bookkeeping team.
A vital aspect when outsourcing bookkeeping is to find a reliable outsourcing partner such as KDCI Outsourcing, to help build your team. When finding an outsourcing partner, it is important to find a firm that you can trust, rely on, and seamlessly collaborate with.
Communication is key when it comes to an outsourcing partnership and making sure you communicate your needs is important for smooth collaboration.
Your outsourcing partner should be able to support your company and should be like an extension of your team. This support should not stop at just helping manage your operations; a good outsourcing partner should grow with your business, giving valuable feedback to help you improve your operations to achieve your business goals.
For the best outcome, ensure your outsourcing partner has experience using bookkeeping tools and resources. It is important to use reliable and credible accounting software, for accurate records and quality solutions.
Also implement clear communication channels, for team meetings, progress reports, or any concerns you may have during the partnership.
Outsourcing your bookkeeping eliminates the need to conduct training, allowing you to reallocate resources to better address your financial needs.
Create a thorough plan to transfer bookkeeping responsibilities to your partner. The plan should include a list of expectations, deadlines, and progress evaluations. Share any essential information about business processing as well as inform them about your company’s communication style and work systems.
The last step is to evaluate and review progress as often as necessary for growth and improvement. One way to measure growth is to set up key performance indicators (KPI) which are tracked regularly. Over some time, you will be able to evaluate performance, and depending on your current needs, you can optimize operations to improve your business.
Also continue to communicate any concerns or further adjustments to your partner; set up meetings whenever necessary.
We understand that it can be difficult to find a partner for outsourcing bookkeeping, that you can rely on and easily collaborate with, and goes beyond providing services, but is set on helping your company grow.
Here at KDCI Outsourcing, we are committed to helping you build an offshore bookkeeping team that is dedicated to addressing your accounting and finance needs. With a team of experienced and highly skilled individuals who specialize in finance management, credit control, general ledger, and more we'll help you achieve your business goals.
Learn more about outsourced bookkeeping, finance, and accounting. Contact Us today!
Web design services are any professional services for designing your website, including layout design, graphic design, UX/UI design, responsive design, or even services such as website hosting, website maintenance, content creation and management, and search engine optimization (SEO).
The goal of web design services is to create websites that effectively captures a brand’s look and feel, while also meeting the expectations of the user. This is done by striking the right balance between portraying a brand faithfully and creating an aesthetically pleasing and user-friendly interface that caters to users’ needs.
A huge reason to outsource web design services is cost savings. Next is to give one’s organization better focus on core functions, to improve efficiency and productivity, and to enhance results by leveraging outside expertise in web design.
As mentioned above, one of the key reasons for outsourcing web design is cost savings. As one of the countries with the lowest costs of labor, the Philippines allows companies in developed nations to save up to 70% on their operational cost. This easily puts the Philippines at the top of the list when it comes to top web design outsourcing destinations.
Next is the ease of communication. As the Philippines is the 3rd largest English-speaking country in the world, with the second best English comprehension in all of Asia, it’s a top outsourcing destination for English-speaking countries like the United States, United Kingdom, and Australia as communication isn’t a problem. This makes collaborating across countries and time zones easy!
Another reason people love outsourcing web design services to the Philippines is because of its large pool of talent. The country has a large pool of talent, with many schools teaching design, including those focusing on websites and UX/UI, that equip Filipino web designers with the necessary skills to become globally competitive when it comes to web design.
Combining the low cost of labor, easy communication and collaboration, and no shortage of skills, the Philippines is a great place to outsource web design services to!
As one of the leaders in outsourcing, the Philippines has over 800 BPO companies, offering a wide range of services! With so many choices, outsourcing web design services to an outsourcing company in the Philippines can be intimidating. We’re here to help and give you the step-by-step process.
Outsourcing may be a cost-effective way of getting web design done, but it requires a thorough review of your current operations and your website. Do you have inhouse designers? Do you need additional web designers to support your operations? Or do you need an outsourcing partner to do everything for you?
Next, ask yourself, what kind of web design services do you need exactly? Do you need UX/UI design, and responsive design, or do you need graphic designers and multimedia designers to support your web design?
To help give you an idea of how web design outsourcing works, you can check out these design case studies.
With a clear idea of what you need from your outsourcing service provider, it’s time to shop around. You can do your own research, or you can check out this list of the top creative agencies in the Philippines of 2024.
The goal is to find a great web design agency that can become your outsourcing partner and support your needs. While Philippine outsourcing companies have a reputation for providing high quality services, there are still differences per company. You want to look for a company that has experience supporting companies similar to yours. You can look at their work, like those displayed in this KDCI design portfolio, and see if their designs aligns with your vision for your website.
Once you’ve shortlisted the companies you want to work with, you want to book meetings to discuss how they’re able to meet your requirements. During this meeting, you want to ask for proposals to check out their terms and conditions, the pricing, as well as the roles and expertise they can provide. You also want to discuss things about exit clauses, length of the contract, as well as communication methods, shift schedule, redundancy and potential downtimes.
Once you’ve decided to go with a web design company over the rest, the next step is to sign the contract. Make sure you go over all the clauses, and find out if there are any hidden costs, how long your offshore team can be onboarded, and when the contract is going to be binding. Pay close attention to tools, and find out whether the outsourcing partner will shoulder the costs or if you will.
While most companies like KDCI Outsourcing do hiring, vetting, and training without additional costs, some companies might charge extra. For plugins or other tools you require for your web design, also find out if you’ll be charged for it or if it’s included in the outsourcing fee. Should you require overtime or revisions, will these be included in the service, or will be charged more?
Once you’ve signed a contract, your outsourcing partner takes care of everything from sourcing and hiring your offshore web designers to training and onboarding them. You will be involved in the onboarding process to help integrate your offshore Filipino web design team with your organization. If you have an existing in-house design team, you should introduce them to each other, and give your offshore team access to the tools they need to do your web design.
During onboarding, you also want to set expectations with your offshore web design team. Discuss their KPIs, communication frequency and tools, and timelines. These ensure alignment to prevent miscommunication or missed deadlines.
With your offshore web design team fully onboarded and productive, you can enjoy high-quality web design. Your account manager will provide you regular updates and reports, and if needed, communicate any concerns with you. Your entire web design process can be managed for you so you can have your vision for a beautiful website come to life in the form of a user-friendly and on-brand website!
When discussing the cost of outsourcing to the Philippines, it’s challenging to give a ballpark figure as the rate varies depending on the scope of service, expertise, and skills required, as well as the number of people involved and length of the contract.
The outsourcing amount typically comes with many inclusions, the usual includes hiring and set up fees, resources (device and internet connection), and benefits (13th month pay, night differential, social security, savings contributions, and health insurance). On top of this, companies can provide their own value-added services.
While it’s difficult to put a definite number as to how much it would cost to hire an offshore web designer from the Philippines, you can get an estimate by looking at the stark difference in average rates that web designers make in various countries.
The average web designer in the United States makes $5,833/month while the same makes $7,642/month in Australia and £2,500 (~$2,706) per month in the UK. Meanwhile, an average web designer in the Philippines is paid ₱40,000 (~$685) per month. The difference is huge, so much that even with added costs such as management fees, training and onboarding fees, and additional costs for resources and benefits, outsourcing to the Philippines is still able to save a significant amount of up to 70% for companies.
A website plays an important role in a company’s branding and online presence. A website can make or break a company’s branding, impacting its marketing efforts and ultimately, its sales and bottom line.
With so much at stake, it’s important to find an outsourcing partner who can do your web design well to ensure your branding is conveyed properly while providing the users the best experience possible. At KDCI Outsourcing, we understand the role of good web design, and with over a decade’s experience designing on-brand, user-friendly, and high-converting websites for clients from various industries, we are more than happy to build you an excellent offshore web design team that can meet your requirements.
Learn more about creative and web design outsourcing. Contact us today!
Whenever people hear of the Philippines in the context of business, they usually think of lower labor costs. This is precisely why most people choose to outsource work to the Philippines. Not only does the Philippines have lower wages, around 70% less than in the United States. Because of this, outsourcing to the Philippines can make significant cost savings for companies in developed countries like the United States, UK, and Australia.
Another reason why these English-speaking countries love to outsource work to the Philippines lies in the country’s great English communication. Did you know that the Philippines is the 3rd largest English-speaking country in the world, with 2nd best English proficiency in all of Asia?
Compared to other countries in Asia that also have competitive cost benefits, the Philippines has much better English as Filipinos have a more neutral English accent, making it easier to understand and communicate with them. English is also the medium of instruction in Philippine schools, hence majority of the population speaks English. This language advantage goes a long way in terms of communication & collaboration.
When it comes to outsourcing, skills are very important. At the end of the day, you don’t just want cost savings, you want to maintain quality of service. This is why it’s important to work with capable people. The Philippines has a large pool of skilled workers, producing over 350,000 college graduates yearly. This workforce is easily tapped by foreign companies through 788 Philippine BPO companies.
It also helps that the Philippines has a long history in outsourcing, dating back to 1900s when the first contact center was established in the country. The industry has since greatly expanded, offering many more services than call center services, and now accounting for 10-15% of the world’s outsourcing market share. This excellent track record goes a long way in building trust and encouraging businesses to outsource to the Philippines than countries who are newer to outsourcing.
With many years in the outsourcing industry, the Philippines has many BPO companies that are more than familiar with outsourcing best practices, with excellent quality control protocols, flexible engagement models that allow companies to scale on demand, providing hard-to-beat agility that helps companies stay competitive in fast-evolving markets.
Combining the cost benefits of outsourcing work to the Philippines, along with the country’s excellent communication, large pool of talent, and excellent track record, no wonder many companies continue to favor the Philippines when it comes to outsourcing work.
Though historically, only large enterprises successfully outsourced their operations to offshore locations like the Philippines, in 2024, even SMEs, startups, and individuals are outsourcing work to the Philippines!
Outsourcing to the Philippines makes sense for companies based in countries with higher costs of living. This means countries in Northern America, Europe, Australia, and even Singapore. As wages continue to rise in these countries, businesses, especially those that are smaller and working with tighter budgets and in greater need for flexibility, outsource to the Philippines.
Some popular brands and companies that outsource work to the Philippines include IBM, Facebook, Amazon, Wells Fargo, HP, Microsoft, Nike, Google, Citi Bank, JP Morgan, United Health Group, and many more. To learn more about the impact of outsourcing on brands, check out our outsourcing case studies.
The cost of outsourcing to the Philippines can vary a lot depending on a number of factors, such as the type of role outsourced, the work coverage, length of contract, and seniority of the staff outsourced. Not to mention, each outsourcing company has additional services or value-added services that shape their costs.
But to give a ballpark estimate, one can expect to hire one full-time employee (FTE) for around $1,700 to $2,500. This is drastically different from the average wage in the United States of $6,455 per month.
Considering that this outsourcing fee also includes hiring, training, resources, management, and benefits, the cost difference is huge!
When it comes to outsourcing, there are two main categories – staff-based or volume-based.
The former is the traditional outsourcing business model. Companies outsource to agencies for staff augmentation. Each staff outsourced is called an FTE, and cost is paid similar to hiring someone full-time. This set up works well because many companies outsource because they couldn’t find inhouse or onshore talent with the cost or skills they’re looking for.
However, as the world becomes increasingly digitized and many organizations undergo digital transformation, newer outsourcing models are growing in demand. With AI and automation streamlining processes and reducing the need for human intervention, certain industries have no more use for full time employees, rendering the FTE business model obsolete and giving rise to volume-based business models.
The two most common examples of volume-based business models are project-based and retainer models. With project-based outsourcing, a company only outsources the support they need for a fixed period of time. This means only getting the help they need when they need it. Meanwhile, retainer based models work with those who have regular work but fluctuating volume. As the demands change, it’s helpful to have someone on call to do the work. However, since the work volume isn’t constant, it isn’t practical to keep them as full-time staff.
These volume-based work allows companies to enjoy more flexibility, which lowers both the cost and risk of outsourcing. This development in outsourcing is making waves and rendering outsourcing a more attractive prospect for businesses.
To outsource work to the Philippines, one can follow the below steps.
Outsourcing may be a low-cost and low-risk business strategy compared tow hiring inhouse, however, it’s still a commitment. You have to find out if outsourcing is a right fit for your business, and you can do this by assessing your current operations. Identify the needs or areas of improvement that you’d need outsourcing to address. Then, identify which roles you need to outsource.
With a clear idea of what you want to outsource and what you want to come out of it, the next step is to find an outsourcing partner who can provide what you need. To do this, you need to conduct some research. First, consider the pros and cons of outsourcing to the Philippines before coming to a decision.
If you’ve decided to outsource to the Philippines, the next step is to choose the company. Look for a company with:
This quick checklist will help you find a company that can support your requirements and has the expertise in your type of business to ensure a successful outsourcing experience!
Once you’ve selected the company you want to work with, you should get a clear understanding of what happens when you outsource. A good outsourcing partner will give you a clear timeline, with all the events calendared to set your expectations.
This calendar should include important events such as hiring, training, onboarding, and go live. You should also know how much you’re going to pay and when you will start making payments. Are you allowed to have overtime work? What happens when there’s downtime? What if there are interruptions to production? How will performance be measured?
Find out the answer to these questions, and make sure you have them in writing before signing that contract.
With a clear objective in mind, a reliable outsourcing partner, and a contract, you’re ready to enjoy your outsourced work. Focus on more important things while your outsourcing partner takes care of your operations. Receive regular reports and feedback on how you’re operations are going, and let your partner know your objectives so they will help you reach them. Then, watch your business grow!
Outsourcing to the Philippines can be overwhelming, especially if you’re doing it for the first time. With over 800 BPO companies in the Philippines, how do you know who to work with?
At KDCI Outsourcing, we take the guesswork out of outsourcing. With our commitment-free exploratory call, we’ll help you identify whether outsourcing is for you and whether we’re the right partner to fulfill your requirements.
Discover how to outsource work to the Philippines fuss-free. Contact us today!
Call center services, also known with contact center and call center outsourcing, refer to a type of support function which handles interactions with customers or the like. This can come in multiple forms, such as through calls, emails, live chats, and other communication channels. These may also revolve around fielding incoming communications (inbound) or conducting outreach campaigns (outbound). The goal of call center services is to improve customer satisfaction.
As a service, its benefit for clients is its ability to streamline certain business processes like customer service, tech support, admin support, or sales. The goal is to enhance the overall operational efficiency of an organization.
When it comes to call center services, they may come in the form of calls, emails, live chat, or any other form of communication. And when classifying them into different types, there are two overarching categories and several services under each.
From the word “inbound,” this type of call center service refers to all incoming communications. Below are the most common types of inbound communications that call center specialists handle.
The most common call center service is customer support. With a large number of B2C or direct to consumer businesses, many are looking for services that will help them answer customer queries, assisting with their complains and issues.
As companies becoming increasingly digitized, it’s become more common for people to encounter technical issues or difficulties, requiring technical support. This service aims to provide assistance with technical issues, such as through troubleshooting or guiding customers through problem-solving processes.
With many deliveries and shipments happening all over the world, there are bound to be hitches. And that’s what order processing services are for – handling calls related to product orders such as by taking orders, processing payments, and confirming deliveries.
There’s a rise in digital products, and with it comes the need for help desk services which provide support and assistance to users or customers with technical issues, inquiries, and service-related requests. As demand grows, more businesses are also evaluating the cost to outsource help desk services to ensure they can scale support efficiently without overspending.
This service provides assistance on booking and managing services for various services such as hotels, flights, restaurants, and events. The primary task involves securing and modifying bookings according to the customer’s needs.
Similar from reservation services, but a bit more broad are concierge services, which offer recommendations, arrange transportation, plan itineraries, and even handle special requests to help customers, usually in the context of travel.
The opposite of inbound, outbound call center services refer to all outgoing calls conducted. Below are the most common types of outbound call center services that call center specialists handle.
The most common outbound call center service is telemarketing, where an agent conducts sales outreach, calling people to promote products and services.
Another reason to do outbound calls is to gather data. Market research services involve calling people to survey or gather feedback to understand customer preferences and market trends.
This type of service focuses on after-sales care, and involves reaching out to people to follow-up on their satisfaction with products or services
The Philippines is the world’s call center capital! Why?
Besides being known for its significant cost savings because of its lower cost of labor, the Philippines has excellent English, making Filipino call center agents amazing at communicating over calls.
The Philippines also has a very high literacy rate, ensuring there’s no shortage of talent when it comes to their call center companies.
Together, these contribute to the Philippines’ excellent track record as a reliable call center outsourcing destination. This also paved the way for the steady growth of its call center and BPO industry through the years!
Once you’re convinced you want to outsource to the Philippines and are aware of the pros and cons of call center outsourcing, the next step is getting started. Philippine customer service outsourcing can sound intimidating, but it’s actually pretty simple. To break things down for you, we listed the process into 5 steps so you have a clear idea of how things will go.
Before starting anything, know what you want to outsource. With the different types of call center services listed above, it should be easier for you to identify which particular service you need.
But aside from that, you should identify how much work needs to be done. How many calls need to be handled or conducted every day, week, month? For how long will you be needing the service? Will there be surges in call volume or will it be relatively consistent?
Make sure you have the answers to these questions before you even meet with any outsourcing company to discuss work arrangements.
Once you have a clear picture of what you need, it’s time to shop around. The best method to find a reliable outsourcing partner is by referral. Do other businesses in your network have an outsourcing partner they can recommend? If not, there’s always Google.
Do a quick search and you’ll find numerous Philippine call centers. To make things even easier for you, here are the best call centers in the Philippines and help desk outsourcing providers to get you started. All of these companies have multiple ways you can connect with them to learn more about their services.
Pay attention to the details when communicating with them. While all customer service outsourcing companies offer the same benefits – cost savings, access to talent, specialized skills, etc. Each company would have an edge. Some are more cost-effective, some are more technologically advanced, some provide more flexibility in terms of contract, and some offer multiple engagement models to accommodate different needs.
At the end of the day, the right outsourcing partner will depend on your priorities.
Once you’ve selected the outsourcing partner, you’ll start planning on how to get your offshore call center operations started. This process involves setting expectations – what are the key performance indicators (KPIs) they have to meet? What hours will they be working? How many agents will you have dedicated to you? What are the payment terms? Are there any hidden charges, and how do you avoid them?
These are important questions to answer during your discussion with your outsourcing partner because it will prevent any surprises or disappointment later. It also helps you finalize the details that will go into your contract!
After contract signing, the next step is for your outsourcing partner to source, train, and vet your offshore call center team in preparation for their work for you. They’ll undergo training for your brand, products and services, and will be equipped with the necessary tools to support your customers. This involves getting accounts and credentials to communication channels where they’d connect with your customers.
These efforts go toward preparing them to provide your customers with the best service, ensuring positive customer experiences, reflecting well on your brand. Another objective is to ensure they have what it takes to integrate with your system and culture, being able to use your tools and represent your brand to customers.
And once your offshore call center team is ready to go, you will be given a quick demonstration to prove their readiness. With your go signal, they’ll begin servicing your customers under the guidance and supervision of your outsourcing partner.
You’ll receive regular reports on how your call center is doing, with feedback for improvement. With your call center taken care of, you can focus on other areas of your business, streamlining your processes and optimizing the use of resources.
Now that you know everything you should about call center services, it’s time to work with the best call center Philippines has available. Reach out to a reliable call center company in the Philippines!
At KDCI Outsourcing, we specialize in providing tailored call center services, with focus on customer service & sales, retail & eCommerce support, administrative support, and more! Our goal is to streamline your call center operations using AI and automation for maximum cost savings and efficiency.
Learn more about our call center services. Contact us today!
Offshore Staffing is the practice of hiring employees in an overseas location, typically in a region that is far away, to perform certain tasks or to manage entire operations. This business strategy is an alternative to doing tasks in-house or hiring onshore contractors, usually to maximize cost efficiency, to access specialized talent, or to address staffing issues.
Some of the top countries with the best offshore staffing companies include the Philippines, India, and Malaysia as these countries have lower labor costs, making companies in developed countries want to outsource jobs to them.
Offshore Staffing involves hiring staff in an offshore location or different country to perform tasks typically performed inhouse or onshore, while outsourcing involves enlisting third party services, whether as full time offshore staff, to finish a project, or as a retainer that performs tasks over a longer period of time.
The confusion between offshore staffing services and outsourcing stems from their overlap. Both involve hiring outside of one’s organization, but while offshore staffing is a very specific practice, outsourcing is more general. In fact, offshore staffing is a type of outsourcing – offshoring! This means hiring outsourced staff or staff outsourcing from an offshore location for staff augmentation.
Among many offshore locations, most companies, especially those in developed nations like the United States, United Kingdom, Australia, and similar countries prefer to work with offshore staffing companies in the Philippines because the Philippines has significantly lower cost of labor than theirs.
The average monthly wage in the Philippines is 20,583 PHP (~355 USD). Meanwhile, the average monthly wage in the United States is 5,667 USD, while it’s 1950 GBP (~2,530 USD) and 7,426 AUD (~5,000 AUD) in Australia. While these averages can’t represent the whole picture of the cost difference in different industries, it does illustrate the cost difference that many global companies leverage to become more efficient financially.
Another reason companies like the US, UK, and AU prefer the Philippines over other countries for offshore staffing lies in the country’s excellent English. As the 3rd largest English speaking country in the world, with the 2nd highest English proficiency in Asia, the Philippines has a large pool of English speaking professionals in various industries like customer service, design, and finance & accounting. This makes it much easier for companies in English speaking countries to communicate with their offshore staff, aiding collaboration efforts for better productivity.
Not to mention, literacy rate in the Philippines is a whopping 99.27% in 2021! With over 350,000 college graduates yearly, companies have a very large pool of talent to choose from, making it much easier to find a great fit in terms of experience, skills, and cultural compatibility. All of these contribute to better communication and collaboration, which are essential to an effective offshore staffing setup.
Altogether, the cost benefits, as well as skills and communication advantages of the Philippine workforce, make the Philippines an ideal location for hiring offshore staff.
Holding 10-15% of the world’s BPO market share, the Philippines has over 788 outsourcing companies to choose from when looking to hire offshore staff. With each company having its own set of expertise and unique selling points, it can be difficult finding those that specialize in offshore staffing to help meet your staffing needs. That’s why we shortlisted six of the outsourcing companies with the best offshore staffing services based on their Google ratings!
KDCI Outsourcing is a global outsourcing company offering tailored outsourcing solutions and building offshore teams for companies of all sizes in different industries. Some of their most in-demand services include creative services, call center services, and eCommerce support services. They specialize in customizing offshore staffing solutions for clients, with focus on finding the right fit, in terms of skills, expertise, and culture, to ensure seamless integration and streamlined operations. Hence, they’re an excellent choice for those looking for offshore staff that feel inhouse!
Intogreat Solutions is a BPO company offering outsourcing services including customer service, technical support, back-office solutions, and virtual assistant services. They specialize in providing flexible offshore staffing solutions tailored to match client needs, emphasizing seamless integration and operational support.
HGS OSS is a division of Hinduja Global Solutions (HGS), focusing on BPO and customer experience solutions globally. They offer offshore staffing services across industries such as customer service, technical support, sales, and healthcare support. It differentiates itself with technology-driven solutions and domain expertise, making them ideal for large enterprises and MNCs seeking scalable outsourcing solutions to enhance customer engagement and operational efficiency.
DBOS (Dynamic Business Outsourcing Solutions) is an Australian-owned BPO company operating in the Philippines. They specialize in offshore staffing across digital marketing, administrative support, IT services, and creative design. They excel in building dedicated offshore teams that integrate seamlessly with client operations, making them suitable for businesses across sectors looking to boost productivity and reduce costs through specialized offshore staffing solutions.
Supporting Enterprises is a Philippine-based BPO company offering outsourcing services such as customer service, technical support, back-office operations, and digital marketing. They provide flexible offshore staffing solutions designed to meet diverse client needs with agility and adaptability. Supporting Enterprises is recommended for SMEs and startups seeking cost-effective outsourcing solutions without compromising quality across multiple functions.
Atticus Solutions is a Philippine-based outsourcing company specializing in virtual assistant services, customer support, administrative assistance, and digital marketing solutions. They offer personalized offshore staffing solutions tailored to administrative and operational needs, distinguishing themselves in the outsourcing industry. They are ideal for entrepreneurs, small businesses, and professionals seeking dedicated virtual assistants and specialized support services to enhance efficiency and focus on core activities.
Finding the right offshore staffing company in the Philippines can feel like finding a needle in a haystack – there’s just so many out there for you to find the one that fits your needs. At KDCI Outsourcing, we understand how important it is to work with staff who understands your brand and vision, who can communicate well with your inhouse staff and can provide the necessary support to help you achieve your business goals.
That’s why KDCI Outsourcing focuses on sourcing staff who are not only skilled and vetted, but those with soft skills and cultural fit, taking compatibility to a next level, ensuring the most seamless collaboration experience. Offshore outsourcing shouldn’t be a problem when your staff feel inhouse and are equipped with all the tools and resources to communicate effectively with you in real-time.
Learn more about offshore staffing in the Philippines. Contact us today!
Content moderation services, sometimes used interchangeably with social media moderation services, are a type of service that involves a third party reviewing, monitoring, and managing your user-generated content on online platforms, typically social media, to ensure adherence to your company’s standards and guidelines. The objective of content moderation services is to remove inappropriate or offensive content to enforce community guidelines and terms of service to maintain safety, appropriateness, and alignment with a brand’s values.
Such a service is highly sought after because online scams and illegal content that are harmful to users are all over the internet, and it takes a lot of time and effort to go over all content, analyze their intent and impact, and decide whether they are suitable to the platform and brand or not.
This process entails exposure to an overwhelming amount of content, which can be exhausting and stressful to the moderator. And the leading reason why companies hire content moderators is because professionals have found a way to quickly and accurately evaluate content, while managing their stress and emotions. Not only will this keep your online platforms pleasant for your users, it will also help optimize your time.
The Philippines is the world’s call center capital because it has 3-4 million employed workers, and it makes up 10-15% of the world’s BPO industry. As a top outsourcing destination in 2024, no wonder that the Philippines is also one of the leading countries when it comes to outsourcing social media management, specifically content moderation. Why? We’ve listed the benefits below!
The hourly cost of content moderation services in the United States is $25 - $49 while outsourcing it to the Philippines costs $10 - $15 on average. That's almost 70% savings!
Not to mention, hiring content moderators requires overhead and direct management. On top of paying their salary, you need to provide benefits and paid leaves. You also have to oversee their work yourself, training them, doing regular quality checks, and giving timely feedback for continuous improvement. Not only will the costs add up, it’s also time consuming.
Meanwhile, if you work with a content moderation agency like KDCI Outsourcing, they’ll manage everything for you – hiring, training, and onboarding, all the way to managing your day-to-day operations, as well as providing reports and recommendations. They do all of these for one flat rate paid monthly, helping you reduce costs and save time.
Did you know that Facebook alone employs over 10,000 social media content moderators in the Philippines? The reason why a global giant like Meta would choose the Philippines for its social media content moderation is because of the Philippines long-standing reputation of having high-skilled workers.
In fact, there are 39.84 million employees in the Philippines with 1.3 million employed in the outsourcing industry. Holding 10-15% of the world’s BPO market, it’s only natural that many companies, small or large, are looking to hire skilled labor, like content moderators, from the Philippines.
Content moderation is one of those tasks that require cultural knowledge. It’s not enough to know the English language, you need content moderators who understand Western culture to understand context and nuances of content to accurately evaluate their appropriateness and fit with a company’s branding and community guidelines.
Among the many English speaking countries, especially in the more affordable outsourcing destinations, the Philippines has the best cultural compatibility with the United States. As a previous US colony, the Philippine culture is closely aligned with North American culture, with Filipinos able to understand American expressions and pop culture references. This makes Filipino content moderators a great option for screening Western content.
Outsourcing a process like content creation puts the burden of management on the outsourcing agency. This means you can scale your operations without worrying about maintaining headcount. Just communicate the changes to your outsourcing partner, and they will make the changes for you.
This flexibility is invaluable for businesses, especially in a highly competitive market where agility can make or break one’s success.
Business process outsourcing rakes in around $30 billion every year, and is one of the main drivers of Philippine GDP. As one of the strongest industries in the country, outsourcing is getting support from the government in the form of special economic zones, tax incentives, and laws and legislations that support the industry.
The government is making efforts in improving infrastructure, particularly in telecommunications and economic zones, like the Philippine Economic Zone Authority (PEZA), that grants outsourcing companies fiscal tax incentives to attract more global clients.
And to fuel the BPO economy, the government is also investing heavily in education to upskill the workforce. And they’re rolling out policies like the Data Privacy Act in 2012 and partnering with the private sector to ensure business continuity and sustainable growth of the BPO industry in the country.
With support from the Philippine government, outsourcing companies are able to enjoy robust telecommunications, modern office spaces, better transportation, growing IT infrastructure, redundant power supply, and security measures that support data transfer.
As remote work becomes increasingly popular, the demand for outsourced services has also increased post-pandemic, highlighting the need for Philippine infrastructure to pick up its pace in development. And with government investment, companies are enjoying faster and more reliable internet. Transportation to and from central business districts where majority of BPO companies are located has also been smoother. And lastly, there have been cybersecurity measures and data privacy protection to support the growth of the Philippine IT BPO industry – which are valuable to content moderation.
Since the early 1990s, the Philippines has begun outsourcing numerous services to Western countries. And today, it’s one of the top outsourcing destinations, especially for services like content moderation, requiring good communication.
Along with their exceptional English proficiency, cultural compatibility, and lower labor rates, the fact that the country had many successes in terms of providing outsourced services to global companies instills trust, also fueling demand.
Every endeavor has its benefits as well as drawbacks. When it comes to content moderation, outsourcing to the Philippines also presents some downsides that you must consider before working with a Philippine content moderation agency.
One of the biggest challenges when it comes to content moderation is the difference in time zone, especially between the Philippines and United States. With the two nations located on opposite sides of the globe, time zone differences can hinder communication and collaboration.
This is why most Philippine companies adapt shifting schedules to accommodate your preferred schedule, whether that means working your hours or after hours. They also set up clear and reliable communication channels to ensure seamless collaboration and minimize disruptions.
As mentioned before, cultural understanding is highly important in something like content moderation. While Filipinos are very Westernized in terms of culture, there are still differences that may be lost to Filipino content moderators.
While this margin of error may be negligible to some, it’s a concern that should be considered nonetheless. And a great way to mitigate this is by training your offshore content moderation team. By working hand-in-hand with your Philippine outsourcing partner, you can ensure your content moderators are able to filter out the kind of content you want much more accurately.
The difference between doing things in-house versus outsourcing is the amount of control and oversight you have over your content moderation. When you hire a third party to take over the process, there’s a chance that quality control is not quite how you’d like it. This is especially true when you work with more than one outsourcing partner or have part of your content moderation conducted in-house while some are outsourced.
There are bound to be inconsistencies when you’re not the one managing the process. And while you can work as closely as you can with your outsourced partner, especially in the beginning while they are still getting used to the way you do things, your limited control puts you at the mercy of your service provider. This means that if they suddenly decide to not provide services, you’re gonna be in a pickle!
A great way to prepare for this is to assign a contact person in-house who can liaise between your team and your offshore content moderation team. This person should be a subject matter expert, who can serve as a back-up in case things go awry with your outsourcing partner. This person will help with transitioning the process either bringing it back in-house or outsourcing it to a different company.
When outsourcing content moderation, you have to give your service provider and your offshore team access to your content. This presents a cybersecurity and data privacy risk, which risks significant legal and reputational damage.
To avoid this, make sure your service provider has strict access controls, uses encryption for data transmission and storage, and complies with international standards such as GDPR and CCPA. Not only should they have these in place, they should regularly conduct quality checks to ensure adherence to industry best practices when it comes to data privacy.
Working with a team on the other side of the world is possible in the 20th century thanks to advanced communication technologies and the internet. However, the Philippines has regular typhoons that can cause power and internet disruptions.
These can disrupt operations, lowering productivity and even impacting the business on a bigger scale. Such is the risk of outsourcing any process to the Philippines; but the same can be said even if you were to do content moderation in-house. There are bound to be disruptions due to unforeseen events.
The best prevention is preparation. Work with an agency that has redundancy measures in place to ensure uninterrupted services. This usually means they equip your offshore team with power stations and secondary internet sources to ensure productivity and that KPIs are met.
Most outsourcing companies have a fixed fee, and that includes the initial setup and transition costs already. However, it’s possible as well that these fees are not yet included. In the case of the latter, you can accumulate costs that are beyond your budget, nullifying the cost benefits of outsourcing to the Philippines to begin with.
To avoid this, you should ask your service provider early on about the costs. Be upfront about your budget and ask about any additional costs you may incur before signing any agreements to make sure you don’t pay more than you’re willing.
Finding the best companies that offer reliable and high-quality content moderation services can be challenging. That’s why we’ve done the heavy lifting and listed the ten most reputable, ranging from outsourcing companies to marketing agencies.
KDCI Outsourcing is a premier BPO company in the Philippines, known for providing comprehensive outsourcing services. They offer robust content moderation services that include social media monitoring, community management, and user-generated content review, ensuring compliance with platform policies.
Moderation Asia is a Filipino company specializing in content moderation and digital community management. They offer real-time moderation, user-generated content review, and compliance enforcement to ensure safe and engaging online environments.
GetCRAFT is a Filipino content marketplace that connects brands with content creators and moderators. They provide content moderation services that include social media monitoring, community management, and user-generated content review.
Gaggle is a Philippine-based company that offers content moderation services, primarily focusing on educational institutions. Content Moderation Services: They provide tools and services for monitoring and moderating student-generated content to ensure a safe and productive learning environment.
Teleperformance is a world-renowned BPO company with extensive operations in the Philippines, known for its exceptional customer service. Their content moderation services include comprehensive screening, user-generated content review, and compliance monitoring, utilizing advanced technologies to ensure platform safety.
Pure Moderation is a specialized content moderation and BPO service provider operating globally, including in the Philippines. They provide tailored content moderation solutions such as real-time monitoring, social media management, and AI-powered moderation tools to safeguard online communities.
Truelancer is a global freelance marketplace offering a wide range of professional services, including content moderation. They connect clients with skilled freelancers who provide various content moderation services, such as text, image, and video review, ensuring compliance with community guidelines and standards.
TrueLogic Online Solutions is a leading digital marketing agency in the Philippines offering a range of online solutions including SEO, web development, and social media management. Their content moderation services include monitoring and managing user-generated content across various platforms to ensure adherence to community guidelines and maintain a positive online presence.
Piton-Global is a renowned outsourcing provider in the Philippines that specializes in back-office support and customer service. They offer comprehensive content moderation services that leverage human expertise and advanced technologies like AI and machine learning to monitor and manage user-generated content effectively, ensuring compliance with local and international regulations.
Aegis Global, now known as Startek, is a global customer experience management company with operations in the Philippines. They provide content moderation services as part of their customer experience management solutions, ensuring user-generated content is monitored and managed effectively.
Ensuring your content adheres to community guidelines to provide the best experience to your audience plays a huge role in maintaining your brand’s reputation. With such high stakes, most companies choose to work with reputable service providers, with a proven track record of providing content moderation services that aren't just reliable, but are also cost-efficient and scalable.
At KDCI Outsourcing, we excel at building offshore marketing and social media management teams that specialize in content moderation. Not only do we vet all specialists to ensure they have the expertise and experience you’re seeking, but we also look for people who have the cultural fit with your organization, ensuring the best communication and the most seamless collaboration.
Learn more about marketing, social media, and content moderation outsourcing services.
Contact us today!
Outsourced bookkeeping services refer to services that revolve around bookkeeping, offered by third party agencies to businesses to help them increase efficiency, manage overhead, and reduce costs. These services include accounts payable, accounts receivable, and general ledger management.
42% of businesses have lost money due to actions of an accountant or tax adviser, according to a survey conducted by the Association of Accounting Technicians (AAT). As one of the most important parts of good accounting, bookkeeping demands accuracy, compliance, and organization, while managing human error and adhering to tight deadlines. This has led to an increased demand for outsourced bookkeeping services, particularly to countries like the Philippines with a long history of high-quality outsourced financial services and a reputation for reducing labor costs.
With a lot to lose, companies are better off safe than sorry by working with a reliable accounting and finance outsourcing company that offers outsourced bookkeeping services. Below is a list of the most reliable finance and accounting outsourcing companies in the Philippines that offer bookkeeping outsourcing services.
KDCI Outsourcing is a global company offering tailored outsourcing solutions to global brands by building offshore finance and accounting teams in the Philippines with expertise in bookkeeping. They specialize in finding bookkeepers who not only have the required experience and expertise, but also the cultural fit with clients. Among their many accounting and finance services, they provide comprehensive bookkeeping services including accounts payable, accounts receivable, payroll, and financial reporting, leveraging advanced technologies and software for efficient and accurate financial management
With a diverse portfolio of SMEs from different industries, and a focus on finding the right fit, they’re an excellent choice for small to medium sized businesses who prioritize cultural integration with their offshore bookkeeping team for seamless collaboration.
United Communications is a BPO offering financial outsourcing services, such as bookkeeping. They specialize in customizing solutions with a focus on process optimization, leveraging advanced accounting systems and industry best practices to ensure accurate and compliant financial records. By finding specialists with specialized bookkeeping expertise and providing them the necessary support, they can provide dedicated and unmatched services that help businesses streamline processes to reduce reliance on in-house resources and enhance productivity.
With their track record on process improvement, they will be a great agency to work with for companies looking to streamline their processes, reduce reliance on human resources, and improve their productivity.
Hammerjack is an outsourcing company that aims to help organizations reduce the burden of manpower expenses by providing lower rates and flexible plans that help reduce risk of outsourcing. They offer a range of bookkeeping services, ensuring accuracy and organization of financial records, allowing businesses to focus on growth and scalability.
This focus helps enhance scalability at a low cost, making them particularly appealing to companies looking to cut costs with potential for scaling in the future.
Amped HQ is an outsourcing company providing dedicated staffing solutions for finance and accounting roles, with focus on efficiency and scalability. They offer comprehensive bookkeeping services, including accounts receivable and payable management, payroll processing, financial reporting, and general ledger maintenance, ensuring accurate financial records and real-time reporting to help businesses make informed decisions and maintain compliance.
Given their focus on scalability, they’re ideal for small to medium-sized businesses who are looking to scale their bookkeeping operations without compromising on the quality of financial management.
CloudCfo Inc. is an agency that offers cloud-based accounting and finance services to businesses worldwide. They leverage advanced technology to provide streamlined and efficient financial management solutions. Using cloud-based platforms to deliver accounting and bookkeeping services, they ensure accessibility, accuracy, and real-time financial insights for their clients.
Because they utilize cloud accounting software, they’re recommended for tech-savvy SMEs and startups looking for cloud-based financial management services for secure, scalable, and cost-effective bookkeeping.
JCSN Accounting Services is a professional accounting firm based in the Philippines that caters to clients across various industries, offering a range of financial services to meet their unique needs. They specialize in providing personalized accounting solutions, including tax preparation, financial consultancy, and bookkeeping services, tailored to each client's specific requirements, and focusing on accuracy and attention to detail ensures reliable financial management.
Given their specialization in accountancy, they’re ideal for small businesses and entrepreneurs looking for customized bookkeeping solutions with a strong emphasis on accuracy and personalized service.
Scrubbed is an outsourcing firm that provides a wide range of financial and accounting services to businesses globally. They are known for their comprehensive approach and high standards when it comes to delivering end-to-end financial solutions, including accounting, auditing, tax compliance, and strategic financial planning, with strong focus on meticulously managing financial records and complying with regulatory standards.
This makes them suitable for medium to large businesses that require a full suite of financial services and seek to ensure compliance and strategic financial management
D&V Philippines is an outsourcing firm that offers finance and accounting services, including outsourced CFO services, audit support, and financial analysis. Their bookkeeping services cover transaction recording, bank reconciliation, payroll processing, and preparation of financial statements. They’re known for using advanced accounting software to deliver accurate and timely financial information.
With a reputation for using advanced software to increase accuracy, they are recommended for SMEs and large enterprises seeking reliable and comprehensive bookkeeping services with a focus on strategic financial management
Connext Global Solutions is a BPO that provides specialized finance and accounting services to help companies streamline their operations through customized outsourcing accounting and bookkeeping services for finance and accounting, ensuring that their services align with the client's operational needs and business goals. Their bookkeeping services include managing daily financial transactions, account reconciliation, financial reporting, and compliance management, making them ideal for businesses of all sizes looking to enhance their financial operations and achieve greater efficiency through tailored outsourcing solutions
Manila Bookkeepers is a local outsourcing firm that offers bookkeeping and accounting services to businesses in the Philippines and abroad. They are dedicated to providing cost-effective and reliable financial management solutions. They specialize in offering personalized bookkeeping services to small businesses and startups, helping them maintain accurate financial records and compliance with local regulations. Manila Bookkeepers provides services such as transaction recording, bank reconciliation, payroll processing, and financial reporting. Their focus is on delivering detailed and accurate bookkeeping services that meet the needs of small businesses.
Manila Bookkeepers provides services such as transaction recording, bank reconciliation, payroll processing, and financial reporting. Their focus is on delivering detailed and accurate bookkeeping services that meet the needs of small businesses.
The risk of financial loss due to unreliable bookkeeping can set your business back a couple of dollars or a couple of thousand. In this situation, it truly pays to work with a reliable agency for tailored outsourced bookkeeping service.
At KDCI Outsourcing, we tailor our bookkeeping services to our clients’ needs, ensuring that the offshore accounting and finance teams we build for you have the requirements you seek, and can work alongside your inhouse team without hitches.
Learn more about outsourced bookkeeping services. Contact us today!
Game Art Outsourcing is the process of hiring third party designers to create visual assets for video games. The art works involved include concept art, 2D sprites, 3D models, animations, and more. These assets define the visual style and aesthetic of a game, shaping its overall appeal and impacting player engagement.
Game development companies typically collaborate with specialized outsourcing firms or freelance designers with expertise in game art to access a diverse pool of skills and expertise that may not be available in-house. This approach allows studios to focus on core game development tasks while ensuring that the visual components of the game meet professional standards.
Outsourcing game art can be particularly beneficial for development projects requiring specific art styles or technical capabilities. Doing so can speed up production times, reduce costs, and increase quality to meet the expectations of modern gamers.
The role of art in gaming is huge. It’s one of three primary elements that make up video games, and may just be the most important as it creates the look and feel of the game. With such an important role to play in game development, many may feel apprehensive in getting outsiders involved. However, more and more game development companies are outsourcing. Here’s why!
There’s a rising demand for game design artists and also a talent shortage for game art designers, forcing gaming companies to look offshore for opportunities. Among the many offshore outsourcing destinations, Philippines is one of the top choices, especially for design, with its wide pool of skilled talent.
By partnering with a design outsourcing company in the Philippines, game developers can solve their manpower shortage, giving them more elbow room to focus on developing and improving their game for faster production and time-to-market.
Rather than hiring a game art designer in-house, it’s easier to outsource and let the game art outsourcing companies worry about the many costs associated with staffing. While they take care of the true cost of outsourcing, you get to leverage the lower labor costs, especially if they’re in a developing country.
And because your designers are outsourced, you can get only the coverage you need, whether that’s on a part-time basis, full-time, or project-based. This flexibility helps you optimize your spending, helping reduce costs and improve ROI.
While game developers have a deep understanding of the technical aspects of game design, they cannot replace designers who have an eye for visuals. By outsourcing external talent, game development teams can gain a wider expertise, providing stronger imagination and unexpected artistic vision to video games.
With more hands and minds on deck, it’s also much easier to keep track of fresh trends in gaming, helping a gaming company adapt new best practices and staying on trend.
Game art outsourcing reduces risk by providing access to a pool of experienced designers who can deliver high-quality output and adhere to deadlines, minimizing the chances of subpar work and avoiding project delays. Additionally, outsourcing spreads the workload across multiple teams, reducing dependency on a single in-house team and mitigating the impact of any unforeseen issues.
Art design, especially in the context of game development, is a niche in creative design. Given this, it can be challenging to find professional designers who specialize in this specific area. And even within game art design, there are genre-specific niches, platform-specific niches, and even art-style niches that further complicate the hiring process for designers.
Rather than spend precious time looking for qualified designers who meet the requirements of the game you’re developing, it’s easier to outsource game art design and let an outsourcing company source the talent you need.
When the problem of staff shortage in game development is addressed via outsourcing, turnaround times are shortened. This approach eliminates the delays associated with recruiting and onboarding full-time staff, allowing studios to quickly ramp up production.
Because a game art design studio brings expertise in various art styles and technical skills, each task is going to be handled by experienced professionals, leading to efficient and high-quality output.
Additionally, outsourcing enables parallel development, where different aspects of the game can progress simultaneously. While the in-house team focuses on core game mechanics and design, the outsourced team handles art production. This division of labor streamlines the development process, reducing bottlenecks and leading to a faster time-to-market for the game.
With outsourced game art design teams, the burden of maintaining the staff falls onto the outsourcing partner as you’re only bound by the terms of your contract. This means that you have the flexibility to scale your design operations up or down as needed.
Outsourcing allows for rapid adjustment to changing project requirements or timelines without the long-term commitments and overhead costs associated with hiring full-time employees. Whether you need to quickly ramp up production for a major release or scale down during slower periods, outsourcing provides the flexibility to adapt efficiently.
Moreover, outsourcing partners can provide access to a broad range of skill sets and expertise that might be difficult to maintain in-house. This flexibility ensures that you can bring in the right talent for specific phases of your project, from initial concept art to final animations and visual effects.
By leveraging outsourced teams, game developers can maintain a lean internal structure while still having the capacity to handle large-scale or highly specialized tasks, ultimately leading to more efficient project management and resource allocation.
Game art outsourcing allows for the use of specialized technologies through outsourcing partners, helping to maintain competitiveness.
Because these design outsourcing companies employ high end software for 3D modeling processes, which might include production against quality textures or any other forms required during the development phase, game developers can create high quality assets, which involve models that are more realistic or detailed than would be possible using traditional techniques among other things.
The use of this advanced technology makes it possible to produce highly detailed realistic looking game assets, meeting the expectations of gamers and better positioning the game in a highly competitive market.
Designing concept art, 2D sprites, and 3D models is no walk in the park. Finding a good designer to create amazing game art requires a unique blend of artistic talent, technical skills, and familiarity with specialized software, which can be incredibly challenging in a highly competitive market with talent shortage.
This is where outsourcing to the Philippines comes in. With a reputation for providing custom creative design solutions to brands all over the world, KDCI Outsourcing can provide you offshore game art designers in the Philippines who can help turn your ideas into a beautiful game.
Learn more about gaming outsourcing. Contact us today!
As Rob Lamberts, MD puts it in his article on American healthcare customer service, “...the ridiculous wait times, the unreasonable and confusing cost of care, and the plunging morale that people routinely face in medical practices…[gives] a frightening picture of a system supposedly dedicated to helping people.”
Given the notoriety of customer service in healthcare, hospitals and clinics are presented an opportunity to set themselves apart by providing excellent patient customer service. Not only will this give you a good reputation, attracting more patients, but more importantly, it gives ailing people the help they need. And to help you do that, we’ve listed recommendations from some of the best customer care specialists in the healthcare industry.
The National Institute of Health emphasizes the importance of having healthcare workers, including healthcare customer service representatives, that have good psychological traits and communication skills when it comes to dealing with patients to foster better care outcomes. This includes being empathetic and attending to the patient’s needs, both practical and emotional.
Aside from this, customer care teams in healthcare ought to communicate with patients well, especially in the context of wait times in customer support. While it’s unavoidable to have surges in customer queries from time to time, it helps to communicate clearly and set expectations with your patients. Put yourself in your patients’ shoes and help them understand what’s going on. Are there 5 more people ahead of them? Let them know!
In the advent of artificial intelligence (AI), it’s never been easier to empower human agents. While this same technology gives patients the option for self-service support, significantly reducing the volume of customer queries that need to be addressed by customer support specialists, customer service agents will also have AI and machine learning tools at their disposal.
With such technology, healthcare customer service representatives can have updated information readily available. They can generate insights from patient data, analyzing their patient records and history. Not to mention, they can generate call scripts to help respond to patients, significantly enhancing the efficiency of patient care.
Patient-centric care doesn’t come naturally to most people. This is why healthcare institutions need to invest in training their teams. As shown in the results of this study, training is one of the keys to improving service excellence in healthcare, and training customer service agents on communication is a surefire way to improve customer satisfaction and retention.
According to Learning Everest, an effective customer service training program includes skills training, competency tests, and consistent monitoring and feedback. In particular, offering scenario based training to customer service agents appears to yield better results than traditional learning.
Long wait times are the biggest killer of customer satisfaction. Based on a survey conducted by Zendesk, the top indicator of bad customer service is long hold/wait times. Especially in American healthcare, patient customer service is notorious for making people wait.
The best solution to this is automation! By introducing automated queue management systems, repetitive tasks like answering basic questions and assigning patients to customer service representatives no longer need manual work, freeing up human agents to manage complex inquiries more effectively.
One bad experience is enough to nullify past good experiences, especially in customer service. As a healthcare provider, it is important to be consistent in providing high-quality customer support to patients for maintaining service excellence. But even the best agents can have their off days, and quality of service can vary from agent to agent, leading to inconsistencies in service.
A way to workaround this problem is to streamline the customer service process in your healthcare or clinic through automation and implementing chatbots. Automating repetitive tasks frees up your agents; meanwhile, chatbots can solve simpler patient concerns. These not only create more time to handle complex issues, but leave agents with more emotional energy to empathize with patients.
Another way to improve customer service in healthcare is by increasing efficiency by optimizing your channels and platforms. This means going omnichannel, giving patient support on phone, email, chat, social media, and video to cater to patient preferences and needs. By integrating these channels and platforms altogether, patients get seamless, user-friendly experience.
In a 2023 study published in the National Library of Medicine, researchers found that “[f]eedbacks provide evidence to guide health care organizations in improving the overall experience of patients and the quality of services that they provide.”
After all, patient feedback is a valuable source of service quality. When you actively survey or read reviews online, you get an understanding of how they view your brand. This is a gold mine of actionable enhancements you can implement in your hospital or clinic.
If there’s any industry that deals with life and death, that’s healthcare. You never know when an emergency is going to happen, that’s why it’s crucial to have support always ready to help patients no matter the time of day.
As a matter of fact, studies show that after-hours access to primary care practices is linked with lower emergency department use and less unmet medical need, ensuring that patients receive timely care and reducing the strain on emergency services.
Many of the enhancements in patient customer care outlined above take time and resources to implement. While large healthcare institutions can invest in these changes, there are plenty of hospitals and clinics that require more cost-efficient and lower-risk options. Such is driving demand in healthcare outsourcing, with as much as 80% of healthcare leaders planning to outsource some form of service.
Through outsourcing, healthcare providers can reduce costs, improve efficiency, and enhance customer service quality and patient satisfaction in healthcare customer service. Because customer service agencies have the technological infrastructure and resources already, hospitals and clinics can leverage these to adapt technologies and best practices when it comes to deploying patient-centric, consistent, and high-quality customer care.
There are several routes hospitals and clinics can take when it comes to improving their healthcare customer service. One of them is outsourcing due to its lower cost and lower risk perks. Especially when outsourcing to offshore locations like the Philippines, the world’s call center capital, healthcare providers can improve patient care quality while increasing return on investment (ROI).
As an established customer service outsourcing company, KDCI Outsourcing has extensive experience providing support to companies in multiple industries, particularly healthcare institutions in the US. This means that we not only provide offshore staff to help augment their manpower shortage, we build them results-focused offshore customer service teams in the Philippines that have experience working in healthcare. This entails little to no learning curve when it comes to healthcare lingo, and ensures seamless integration with their organizations.
Learn more about healthcare customer service outsourcing in the Philippines. Contact us today!
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
