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As the COVID-19 pandemic ushered in a grim era of unemployment, financial instability, and business interruptions and shutdowns, it also led to the emergence of The Great Resignation.
Created by Texas A&M University’s professor — Anthony Klotz — the Great Resignation served as a wake-up call to employees who were unsatisfied with their jobs or desired a better work-life balance, leading them to resign from their positions.
Then, the Great Resignation evolved into The Great Reshuffle. This movement describes employees who jump into another industry for higher pay and a more fulfilling career path. Inevitably, The Great Reshuffle has forced businesses to redefine their company culture, hiring processes, and workforce budgets.
While this article focuses on workforce budget optimization, it will also tackle the factors behind The Great Reshuffle to help companies recalibrate their budgeting processes for the post-pandemic workplace.
Understanding the drivers behind The Great Reshuffle is a critical aspect of optimizing your workforce planning and budgeting processes for success. Let’s explore these three factors below.
For many employees, The Great Reshuffle marks the end of an era of enduring unfulfilling jobs. Quitting a job is more than just walking away from underappreciation, poor career growth opportunities, and low salaries; it’s a declaration of freedom and self-worth.
Thus, employees venture into different industries (or, for some, pursue entrepreneurship) in search of a higher and more livable paycheck, a deeper sense of purpose, and greater alignment of personal and company values.
According to Future Forum Pulse, an overwhelming majority of employees (93%) have expressed their desire for flexible schedules. This desire stems from employees wanting to spend more time with their families and personal endeavors as well as avoid the hassle of commuting.
That’s why The Great Reshuffle has made flexible work arrangements a standard, not just the bare minimum to attract talent.
AI is everywhere, and it’s revolutionizing the way humans work. Companies employ this technology to supplement human employees, or worse, replace them with AI. As AI becomes sophisticated over time, employers must keep up the pace — or risk getting left behind.
Workforce budgeting is not always about how much a company spends on resources. Sometimes, it’s about how well a business redistributes manpower for maximum productivity, efficiency, and cost savings. Here’s why you should optimize your workforce budgets.
Workforce budgeting is a strategic effort. By optimizing workforce budgets, companies can avoid overspending on labor and other resources, helping them achieve higher productivity levels and maintain financial stability.
Employee productivity and performance drive success. Companies that effectively plan their workforce budgets and manpower can allocate optimal headcount across various assignments and projects, so employees can complete their deliverables on time while meeting quality standards.
This also contributes to higher employee satisfaction and lower turnover, as staff members are no longer overworked or burdened with tasks that don’t suit their current role and skill sets.
Effective workforce budgeting involves accounting for the skills and qualifications of each employee. By optimizing staffing budgets and manpower, employees can focus on their core competencies, preventing dips in quality and productivity.
Scaling a business entails optimizing workforce budgets for long-term growth. When budgeting is done right, scalability becomes less of an intimidating endeavor. As a result, companies can grow their team headcount according to shifting demand and workload.
Workforce planning and budgeting are grounded in adaptability and efficiency. From team distribution to employee performance, everything is tied to a company’s ability to maximize its manpower — which contributes to a higher return on investment (ROI).
Optimizing workforce budgets boils down to one thing: A realistic budget. Here are four steps on how to draw up a feasible and adaptable workforce budget.
Think of workforce budget planning as your roadmap to success. But to achieve success, what are your goals and priorities?
Whether it’s slashing employee turnover rates or improving performance, having clear goals can help departments — especially human resources and finance departments — prepare budgets that align with the organization’s future vision and the needs of its employees.
From the highlights to the lowlights, this step functions as a reality check of your organization’s workforce. How many employees, including new hires, are in the company’s departments? Is there room for growth?
By extracting workforce data, identifying skill gaps, and assessing organizational structures, departments and executives can draw up a realistic manpower budget that supports effective decision-making, long-term growth, and operational efficiency.
Businesses must not only identify current workforce needs, but also anticipate future needs and unforeseen circumstances. This means monitoring current trends, discerning shifts in the market, forecasting organizational changes, and preparing for economic or health crises.
By preparing for challenges — whether good or bad — your company has ample budget to handle dire situations without significantly affecting your workforce.
Links International’s Country Director for Recruitment, Keith Wong, says there are two ways of drawing up a workforce budget: Zero-based budgeting and incremental budgeting.
In zero-based budgeting, companies don’t use previous budgets as their point of reference, meaning their labor budget is drawn from zero — a blank slate. Aimed at companies in fast-evolving industries, this method involves justifying expenses in each period, demanding a higher level of accountability and financial management.
Alternatively, incremental budgeting involves reviewing previous budgets and using them as your base of reference. Workforce budgets are adjusted in increments, taking into account market dynamics and other conditions. Incremental budgeting is appropriate for companies in more predictable and stable markets.
Of course, there’s no “right” or “wrong” workforce budgeting method. Existing factors like your company’s industry influence your decision between zero-based budgeting and incremental budgeting. You can even incorporate elements of both budgeting methods!
Workforce budget optimization equates to productivity and retention. We rounded up the best tips for optimizing workforce budgets.
Picture this: You hire a new employee, train them in your processes, and after some time, that same employee is handing in their resignation letter. Employees come and go — but in the first place — why are they leaving your company?
Employees quit because they’re underpaid and undervalued, thus justifying their desire to find better job opportunities. Some also leave because of toxic workplaces, or they no longer find meaning in their work. In some cases, employees resign due to a lack of opportunities for professional development.
Workforce development programs not only open doors for promotion, but also keep employees for a lot longer as they feel a sense of achievement. Workforce programs can involve mentoring, seminars, and workshops held either online or in the workplace.
By dedicating a portion of your budget to professional training, employees can acquire new skills, hone existing ones, and develop self-confidence. They’ll be more productive, too. All these contribute to higher employee satisfaction and a deeper sense of purpose, not to mention you’re also future-proofing your employees’ careers.
Long commutes and lack of work-life balance? Employees are no longer settling for additional stress. They don’t want their lives to revolve around work, and they want companies to offer flexible work arrangements for greater work-life balance and autonomy. These arrangements include remote work, hybrid setups, and flexible working hours (i.e. employees choosing their start and end times).
By providing flexible work arrangements, employees have more say in when and how they work. Some individuals feel more comfortable working remotely at night, while others prefer hybrid work for the right balance of in-person interactions.
This flexibility affords more benefits beyond autonomy — it also bolsters productivity and enhances job satisfaction, leading to improved performance and retention rates. Additionally, such arrangements also help your recruitment team cast a wider net in the hiring pool, allowing them to hire candidates outside of the country, or even those with disabilities.
Technology is the norm, and we can’t deny its profound effects on business operations. AI, for example, can optimize customer service channels with human-like, personalized responses to questions. Computer programs have also evolved to become more advanced, with features that automate routine tasks and streamline workflow with just a few clicks.
When it comes to workforce budgeting, doing things manually sets your finance and human resources departments up for failure. For instance, if your HR and finance employees are getting or inputting data on multiple spreadsheets, they’re more likely to make errors that can hinder effective workforce planning.
But with the right software, manpower budgeting becomes more efficient and data-driven, as HR and finance employees can extract work data from a central database. This, in turn, supports staffing decisions that benefit both employees and the organization’s goals.
Short for “Diversity, Equity, Inclusion,” DEI encompasses initiatives that promote a more inclusive workplace culture. Employees can be of any gender, sexual orientation, race, or socio-economic background. Hence, companies must ensure that minority groups are given a platform — a voice — where they can participate in decision-making, share ideas, and drive change in the workplace without prejudice.
Nurturing DEI begins with education and awareness. For example, you can initiate workforce development programs that focus on using gender-neutral language in correspondence and promoting workplace inclusivity and cultural sensitivity. Workplace policies can also be updated to protect minority groups from racial or gender-based harassment and accommodate the needs of persons with disabilities.
Furthermore, as much as possible, recruitment strategies should involve being open to hiring minorities, so they can bring in fresh and diverse perspectives at every level — which helps overcome blind spots.
Likewise, AI biases should be minimized to prevent loss of trust. By employing AI specialists from diverse backgrounds, they can detect biased data and train AI systems on diverse data sets.
When you champion DEI in the workplace, you create a culture where every employee feels respected and valued. This translates to enhanced collaboration that promotes growth, innovation, and retention — signaling a positive ROI in DEI investment.
Outsourcing powers up the business world, allowing companies to collaborate with the best BPOs for top-tier efficiency. Aside from efficiency, outsourcing offers more benefits:
However, always remember that your motivation for outsourcing should not always center around cutting costs. When evaluating a potential outsourcing partner, consider the company’s expertise, core values, culture, and target audience as your benchmark of choice, so you can achieve a higher ROI and forge a long-lasting partnership with your service provider.
If you’re outsourcing to the Philippines, consider comparing KDCI Outsourcing with other BPO providers, such as Accenture and TaskUs, to help you make the right choice.
Outsourcing goes beyond optimizing workforce costs — it streamlines operations for faster turnaround times and higher performance.
At KDCI Outsourcing, we transform your goals into reality by tailoring our offshore staffing solutions to your needs. From outsourced accounting to content creation, we've got your bases covered. With our knowledge and expertise in the latest technologies, rest assured that your operations will be equipped for precision, efficiency, and innovation.
Elevate your workforce management efforts today! Get in touch with KDCI Outsourcing and let our offshore services drive real results.
From Google to Microsoft, many companies have invested in artificial intelligence (AI) to boost productivity, reduce costs, free up humans from menial tasks, and embrace growth. This drives the market share of the global AI industry, valued at an immense $279.22 billion USD according to data from Grand View Research.
AI won’t go away anytime soon; in fact, AI technologies have already seeped into the norms of most industries and are intertwined with daily operations. As AI evolves at breakneck speeds, so too must businesses — especially those in volatile industries like customer service and finance.
That’s why AI companies are a blessing. They help small businesses, small and midsize enterprises (SMEs), and large enterprises modernize their systems and thrive in a fast-paced, AI-driven market. In this article, we rounded up the best AI companies in the Philippines, so you can harness the power of AI technology to gear up your company for a technology-driven future.
AI companies are the innovators of the business world, developing and providing AI solutions to help clients create efficient systems and cultivate a culture of innovation. Examples of AI services and products include:
Whether you’re modernizing a department or needing comprehensive AI solutions, these AI companies can handle your business challenges every step of the way.
KDCI Outsourcing is a leading BPO company specializing in offshore staffing and solutions. Since its founding in 2011, it has empowered SMEs and well-established businesses from major industries with world-class BPO services, ranging from outsourced customer service to creative support. KDCI’s high service quality and renowned success in the outsourcing industry are all thanks to technology — specifically AI.
In the company, AI is leveraged in different ways. KDCI’s graphic designers, for example, streamline design production through generative AI, allowing them to create high-quality images and on-brand design elements at scale without bias or copyright infringement.
In customer service, agents utilize AI to provide quick responses to common inquiries, optimizing customer support on digital channels for faster query resolution and improved efficiency. AI is also the backbone of marketing and data analysis, enabling KDCI’s employees to provide personalized marketing campaigns and data-driven insights to clients.
Whether it’s ChatGPT, Synthesia, or Copy.ai, KDCI Outsourcing’s integration of AI tools in its daily workflow positions itself as an innovative BPO that stays on top of trends and values the synergy between technology and humans.
Senti AI is a Philippine-based AI company established in 2015, excelling in the provision of AI solutions that drive innovation, efficiency, and cost savings. Thanks to its unwavering research on machine learning and language, Senti AI has successfully developed its own line of AI tools.
These are Balagtas, an advanced NLP model that can understand the languages of the Philippines, including their regional variations; Natter, an AI agent providing round-the-clock customer support; and Voix, an AI-powered contact solution that employs voice AI to enhance the customer journey from start to finish.
Senti AI’s services include managed services, consulting, development of custom and general AI, and engineering of data and ML pipelines. With these services, this leading artificial intelligence company has gained the trust and respect of local companies and organizations in various industries, including telecommunications and healthcare.
Senti AI’s commitment to accountability, lifelong learning, and agility cements itself as a one-stop AI company for businesses seeking to overhaul their operations from the ground up while reducing costs.
Sprout Solutions is a B2B SaaS firm that delivers AI-powered HR and payroll solutions with the goal of innovation and cost savings. With a decade of experience in refining HR and financial operations, Sprout Solutions has since grown into a reputable AI company, trusted by ambitious business leaders in the outsourcing, retail, finance, manufacturing, and construction industries.
Inbound — the firm’s chatbot for lead management — functions as a digital sales assistant for automotive and real estate agents, supplementing them with tailored suggestions and analyses with the help of Gen AI for better personalization of customer service. For example, Inbound may share property listings that match the preferences of the customer, potentially translating to a closed deal.
The chatbot also provides customers with lightning-fast responses for simple queries, eliminating delays caused by long wait times. With Inbound’s ability to consolidate and analyze data, agents can fine-tune their lead generation strategies and marketing efforts to close more leads.
On the other hand, Sprout Solutions’ Sprout Concierge is like having a virtual assistant — albeit powered by AI. It creates on-brand content, automates low-value tasks, organizes data and knowledge for convenience, and aids in data analysis. With this tool, employees can simplify their day-to-day tasks for a more productive workday.
Overall, Sprout Solutions is a great artificial intelligence company for businesses that want a more technology-driven HR and finance department. Apart from the tools mentioned above, clients can explore more of the firm’s portfolio of sophisticated tools and solutions.
Helpware is a US-based company with operations around the globe, including Albania, Georgia, Mexico, and the Philippines. With a client satisfaction score of above 90%, this company has established itself as a forward-thinking outsourcing firm that employs the People As A Service model in its operations, blending its culture-centric workplace with technology to deliver scalable outsourcing solutions while integrating its clients and customers into the Helpware family.
Its outsourcing services include back office support, cybersecurity, digital marketing, loan processing, and medical billing. However, its AI-powered customer service solutions stand out from the rest. Helpware’s AI solutions are multilingual, translating conversations into different languages in real time with precision and clarity. Translations are then further polished by human agents, resulting in authentic, context-aware conversations.
The company’s AI services also neutralize accents with the help of voice AI — and when combined with its AI noise cancellation feature — barriers to effective communication are eroded, allowing customers to hear and understand every single word. Its agent co-pilot solutions handle repetitive tasks, so agents can focus on core functions that require empathy and nuance.
While these tools and features are a snippet, Helpware’s expertise in AI services is solid proof of its commitment to revolutionizing the customer experience for the 21st-century agent and customer.
Overall, this AI company is recommended for businesses looking to modernize their customer support systems, enhance operational efficiency and productivity, and improve customer service metrics.
Touted as an industry leader, Outsourced is a BPO company that has supported over a hundred overseas clients with world-class offshore outsourcing services. Known for attracting, hiring, and retaining top talent, Outsourced takes recruitment seriously — vetting candidates based on culture fit, character, and qualifications, so clients can enjoy the privilege of working with the cream of the crop.
Outsourced provides staffing solutions for a wide range of industries, such as IT, marketing, accounting and finance, customer service, and artificial intelligence. Among the AI roles the company hires include AI research scientists, data engineers, AI prompt engineers, AI ethics specialists, chatbot developers, and many more.
Outsourced matches potential candidates according to the client’s preferences, business needs, and workplace culture, resulting in a fruitful and productive partnership. As it operates in the Philippines, where labor is cheaper, clients can scale smartly without increasing costs and save on overhead expenses while maintaining optimal performance and operational efficiency.
Hence, Outsourced makes a great choice for businesses that are building a dedicated offshore team or augmenting their own AI department without the enterprise-level price tag of in-house AI experts.
Concentrix is recognized as one of the best BPO companies in the Philippines to date — proven by its partnerships with enterprises and SMEs across various industries such as automotive, banking, healthcare, media, and retail. As a well-established company, Concentrix not only acts as a service provider, but also as an architect of innovation that transforms business operations with end-to-end AI and automation solutions.
As of this writing, the company boasts two AI tools: iX Hero and iX Hello. Aimed at advisors, the iX Hero provides these professionals with a sophisticated workspace where they can elevate the customer experience from mediocre to exceptional. The iX Hero also serves as an integrated digital coach, giving managers data-driven insights into advisor performance to achieve excellence.
Alternatively, the iX Hello features AI assistants designed to learn over time from customer interactions, producing smarter responses that foster better interactions between customers and brands. These AI agents can be easily integrated into major enterprise systems and are customizable to enhance productivity.
Apart from these tools, Concentrix’s suite of agentic and generative AI services supports the optimization of content production, customer service, quality assurance, risk management, and data management — innovating departments from the ground up.
With its powerful yet cost-effective and scalable AI solutions, Concentrix is a solid choice for clients who want to speed up AI adoption and enjoy a faster return on investment with less financial risk.
Established in 2001, EACOMM Corporation is a Philippine-based technology solutions company that employs a collaborative approach in client interactions, enabling a partnership that is as transparent as it is strategic. Its 12-month warranty provides businesses with an additional layer of assurance. So, in case of technical issues, EACOMM Corporation can step in and fix them — 100% free.
This tech company excels not only in custom software development, Internet of Things (IoT). and app development for mobile phones, but also in artificial intelligence — specifically generative AI, AI consulting, cognitive computing, custom AI model development, and machine learning.
With EACOMM Corporation’s AI solutions, clients can automate processes, create visual or written content, and enhance decision-making — helping them stay ahead of the AI curve. Because its custom AI models are continuously trained and improved, businesses can confidently rely on them for various purposes.
If a business is new to AI, EACOMM Corporation can offer consulting services to help them build a long-term strategy for the successful deployment of AI-powered technologies. Thanks to its vast knowledge and experience in technology, this artificial intelligence company stands as an innovative partner for businesses looking to harness the power of AI and evolve with the times.
Zynappse Corporation is an IT solutions company trusted by clients in the Philippines and overseas. With partnerships spanning a decade and certifications showcasing its professionalism, performance, and eagerness in tech adoption, Zynappse Corporation has established a solid reputation in the tech industry for its future-proof solutions.
Composed of forward-thinking individuals, each team member is a byproduct of their professional background and experiences, bringing together a set of skills and mindsets that help propel growth and innovation among clients. Zynappse Corporation offers state-of-the-art tech services, including cloud solutions, blockchain technology solutions, mobile app development, and artificial intelligence.
The company’s AI services center on automation and smart decision-making. It employs AI data analytics for uncovering subtle patterns in data; chatbots and AI virtual assistants for automating manual tasks; and AI manufacturing maintenance solutions for enhancing logistics planning and anticipating equipment maintenance. This way, their clients’ employees can stay productive, avoid costly mistakes, and make decisions with objectivity in mind.
With its tailored approach to technology solutions, Zynappse Corporation is a solid choice for companies with a solid vision and drive for AI adoption and growth in complex business environments.
For better or worse, the proliferation of AI has changed the way businesses operate. As industries become more competitive, businesses adopting AI into their systems is a huge game-changer.
At KDCI Outsourcing, we help SMEs and reputable businesses achieve technological advancement by combining the sophistication of AI and the creative and analytical thinking of our offshore employees.
Build your very own outsourcing team with KDCI, and experience next-level growth like no other — just request a quote or send a proposal at our Contact Us page. We’ll get in touch with you at our earliest convenience!
Outsourcing is the lifeline of modern businesses. And if you’ve been captivated by the success of brands that took advantage of outsourcing solutions, it’s high time you explore how this strategy can be a huge game-changer. From innovation to global expansion, the possibilities are endless.
While the Philippines has 851 registered BPOs, choosing the right outsourcing partner can make or break your success. You might be wondering: “What’s the best BPO company?” The answer: There’s no single “best” outsourcing company. It comes down to working with a service provider that aligns with your goals and needs.
To help you out with your search, we’ll compare the features and services of Philippine BPOs with Key Discovery Consulting Inc.(KDCI) Outsourcing.
Based in Manila, Philippines, KDCI Outsourcing is a leading outsourcing company composed of veteran business executives and high-caliber employees. Since 2011, it has garnered a positive reception from big-name brands and small and medium-sized enterprises (SMEs), evidenced by its collection of client success stories.
KDCI Outsourcing partners with businesses from various industries, delivering cost-effective services spanning from outsourced accounting and finance to outsourced web design and web development. It doesn’t follow a one-size-fits-all approach, though.
KDCI’s Outsourcing experts personalize each offshore solution according to the client’s unique business functions and needs. Through its tailored approach to outsourcing, businesses can meet their goals and achieve unparalleled success.
KDCI Outsourcing’s design portfolio and case studies showcase its employees’ expertise in design, customer service, marketing, and many more.
Each portfolio piece and case study details how KDCI’s custom offshore solutions have helped clients scale smartly without increasing costs, achieve better operational efficiency, increase website traffic and ratings, and earn more revenue.
KDCI Outsourcing builds scalable offshore teams. This way, you can double (or triple) your headcount faster at lower costs — and at the same time, enjoy seamless productivity and operational efficiency during high seasons of workload.
Using the latest AI and automation technologies, KDCI Outsourcing delivers a streamlined workflow that accelerates production and turnaround times without sacrificing quality. Because it treats technology as the backbone of its operations, KDCI Outsourcing ensures that employees are proficient with new software and tools to support the evolving needs of clients.
Whether your company is on the hunt for an offshore graphic designer or an outsourced real estate virtual assistant, KDCI Outsourcing can source the right expert to supplement your in-house workforce.
As the best offshore staffing company, KDCI Outsourcing not only employs industry-standard hiring processes to vet potential candidates, but it also invests in its people to maintain its long-standing reputation of excellence.
To date, the company has a diverse pool of junior, mid-level, and senior employees, with project managers and team leaders at the helm of each offshore team.
KDCI Outsourcing’s Filipino employees have excellent English communication skills. This allows them to communicate with foreign clients without language barriers. Plus, the Philippines’ historical and cultural affinity with the West equips KDCI’s employees with the cultural compatibility Western clients need for effective collaboration.
At KDCI Outsourcing, AI technology lays the groundwork for success and efficiency. Its integration of AI not only assists customer service agents, but this technology also accelerates graphic design and the production of marketing collateral.
KDCI Outsourcing continues to explore and test the boundaries of AI in all facets of business operations, continuously exposing its staff to new AI tools so they can stay ahead of the game and provide technology-driven outsourcing solutions to SMEs and large businesses.
This section outlines how KDCI Outsourcing’s services match up with its competitors. By comparing KDCI with other BPO companies, you can make an informed decision about which outsourcing company best aligns with your brand, culture, and needs.
TaskUs is a well-known Philippine outsourcing company specializing in sales outsourcing, customer service, financial compliance, learning as a service, and many more. Renowned for its expertise in content moderation, the firm combines AI and human moderators to automate moderation while maintaining nuance and ethics in reviewing content.
Both KDCI Outsourcing and TaskUs leverage AI in their operations. However, KDCI Outsourcing caters to a wider scope of industries, including engineering. If you’re outsourcing content moderation, TaskUs is a better choice due to its innovative moderation technology.
Accenture is a multinational company with decades of experience in providing world-class consulting, technology, and operations services in various industries, including defense and aerospace, retail, and life sciences. Accenture’s consulting services span from cybersecurity to financial consulting and risk management.
Like TaskUs, this award-winning company has made a name for itself in content moderation, having collaborated with Facebook to review online content that violates the platform’s Terms of Service.
Choosing between KDCI Outsourcing and Accenture depends on your needs. Accenture is great for its consulting services and diverse outsourcing solutions. If your business operates in the aerospace or any niche or technical industry, this company will serve you well, too.
Alternatively, KDCI Outsourcing is better for clients like SME business owners who want tailored yet comprehensive outsourcing services.
Concentrix is also a trusted name in the BPO industry. It has partnered with over 2,000 clients from around the world, delivering world-class outsourced customer service, B2B sales, product development, content moderation, virtual assistance, and the like. Still, Concentrix's forte lies in customer support, integrating AI to simplify workflow and enhance the customer experience.
Like KDCI Outsourcing, Concentrix’s outsourcing solutions are designed for scalability, allowing businesses to tap into international markets without sacrificing cost, efficiency, and quality of service.
However, Concentrix is recommended for clients who want comprehensive, technology-driven customer support. Plus, its deep knowledge and expertise of CX strategy and technology give clients the confidence to innovate their customer service at scale.
KDCI Outsourcing’s outsourced customer support is also backed by technology, with AI working hand-in-hand with human agents to ensure a hassle-free, highly personalized customer correspondence. With KDCI’s customized outsourced staffing solutions, clients can focus on core business operations while closing talent gaps and reducing time-to-hire.
Alorica is another well-established customer service BPO company in the Philippines. According to the firm’s official website, clients have an average tenure of 10 years — a testament to its reputation as a client-centric company and an “industry disrupter” in customer experience.
Alorica also delivers world-class financial services, professional and managed services, and Trust and Safety services (Ex: content moderation and fraud prevention). Because the company values Diversity, Equity, and Inclusion (DEI), Alorica’s approach to workplace inclusivity helps ensure that its diverse workforce maintains a high level of performance.
This makes Alorica suitable for clients who embrace cultural diversity. However, unlike the company’s laser-focused outsourcing solutions, KDCI Outsourcing presents clients with a buffet of services beyond customer support and finance.
Both companies invest in their employees. Alorica boasts employee experience programs to engage staff members, whereas KDCI exposes and trains its experts on using the latest industry-specific tools to augment service delivery.
Unity Communications is a premier BPO company with offices in Mexico, the Philippines, and the United States. With over 2,000 agents, this outsourcing firm excels in delivering state-of-the-art nearshore, offshore, and onshore outsourcing services to start-ups, SMEs, and large enterprises — helping them craft a success story that surpasses expectations and redefines growth metrics.
Unity Communications’ services include outsourced data entry, Contact Center As A Service (CCaaS), e-commerce contact center, digital marketing, e-commerce support, IT support, tech support, virtual medical assistance, and Employer of Record (EOR). Like KDCI Outsourcing, these solutions are tailored for each industry and streamlined to minimize bottlenecks and enhance customer satisfaction.
Although Unity Communications offers offshore outsourcing, it’s aimed at businesses that want the tighter collaboration and better time zone alignment that nearshore and onshore outsourcing bring.
What sets KDCI Outsourcing apart is its focus on building offshore teams that are an extension of your team. By treating offshore teams as partners rather than mere service providers, both in-house and outsourced staff can collaborate on equal footing, prompting an exchange of ideas and efforts that serve the interests of KDCI and the client.
SuperStaff Outsourcing is a BPO company with headquarters in Colombia and the Philippines. Its approach in outsourcing centers on consistency, transparency, scalable processes, and cost advantage. This enables SuperStaff to provide BPO services that surpass ROI and minimize risks.
The company excels in customer service, e-commerce, multilingual customer support, back office support, knowledge process outsourcing (KPO), and recruitment process outsourcing (RPO). Through these services, the company promises enhanced brand presence, optimized resource allocation, cost savings, efficiency, and round-the-clock productivity.
SuperStaff’s strength lies in risk management, offering clients the stability and peace of mind they need to scale or enhance their operations in a dynamic market. Its multilingual customer support is worthy of praise, too. As of this writing, it offers customer support in Mandarin Chinese, French, German, Japanese, Korean, and many other languages — making SuperStaff a great BPO provider for clients with global customers.
On the other hand, KDCI’s strength in AI integration gives it a competitive advantage in the BPO industry. Thanks to AI technology, KDCI can streamline graphic design, speed up responses to queries, and analyze large data volumes — with its expertise in business intelligence enhancing decision-making processes and operational efficiency.
Choosing the right BPO company is like selecting the best candidate from a pool of applicants. Below are three 4 tips to help you evaluate potential outsourcing partners.
You can’t hop into a discovery call unprepared. To ensure a productive meeting with an outsourcing expert, arm yourself with information about your goals and pain points. This means identifying talent gaps and bottlenecks in workflow, as well as acknowledging business lowlights such as poor website traffic and unprofessional marketing collateral.
M1ost importantly, do a background check of your shortlisted BPO companies. Dive deep into their portfolio and case studies, read client reviews, and explore their website for information about their services and the industries they have worked with.
Knowing a company’s mission, vision, and core values can help you decide which service provider aligns with your expectations, goals, and workplace culture.
Outsourcing costs money. To help you create a realistic budget, consider the following factors:
With outsourcing companies offering flexible pricing options, you can find the right provider that fits your budget. Although there are budget-friendly outsourcing companies, always remember that cheap doesn’t equate to business compatibility.
Carefully read and understand the clauses of the contract. When you start working with your outsourcing partner, uphold your part of the contract to prevent disputes and rifts in your partnership.
Outsourcing is risky. Hence, clients who err on the safe side prefer working — albeit temporarily — with a BPO company that offers a trial period. By requesting a trial period, you can assess firsthand your outsourced team’s performance and decide whether to continue or end the partnership.
At KDCI Outsourcing, we strive to be the best offshore staffing company for our clients — whether they’re multinational companies or up-and-coming SMEs.
Your success story begins with KDCI’s offshore team, built to scale and provide 24/7 support without burdening you with inefficiencies and financial strains.
Ready to embrace a new chapter of success? Get in touch with KDCI Outsourcing today!
In this blog post, you’ll learn how companies are scaling smarter by building more diverse and inclusive teams through global outsourcing partnerships.
Today’s business leaders understand that diversity, equity, and inclusion (DEI) is more than a catchphrase— it’s a proven growth driver.
As being said by Forbes, diversity and inclusion aren't just buzzwords. They’re real drivers of innovation, smarter decisions, and a healthier workplace culture. Building a truly inclusive team sets the foundation for long-term success, both for people and the business.
But why is diversity equity and inclusion important?
Many companies now actively prioritize diversity, equity and inclusion jobs and initiatives to fuel business success. However, building diverse, inclusive teams locally can be challenging due to limited talent pools. And that’s why like KDCI, being a pro in scaling a business to overcome growth challenges is one of the key things to do, and you have to understand the concept of DEO and how it can really affect one’s mindset.
How does global outsourcing support DEI-driven growth? Check out these tools and see how they are made to put things in the best way possible.
Tool #1 Access to a broader talent pool
Global outsourcing enables companies to tap into talent across different regions, cultures, and backgrounds, beyond local borders.
Tool #2 Opportunities to build multicultural teams
By working with outsourcing partners in various parts of the world, businesses foster cross-cultural collaboration and global perspectives.
Tool #3 Faster scaling with DEI in mind
Global outsourcing helps companies quickly scale their teams while staying aligned with their DEI goals.
We came across an article on Supply Chain Management Review (SCMR) that really made a good point. It explained how companies that prioritize diversity and inclusion tend to perform better in their supply chains. It’s a great reminder that when you invest in the right people and processes, real results follow.
So, choose your outsourcing partners wisely. Implement DEI-driven outsourcing strategies for optimal results.
Key benefits include:
Utilizing global outsourcing to drive DEI efforts can give companies a distinct competitive advantage in today’s global market.
Many US businesses are already leveraging global outsourcing to diversify their teams and fuel growth. Examples of how US companies are building DEI-driven outsourced teams:
1. Partnering with global outsourcing firms to expand engineering and IT teams across Asia and Eastern Europe
2. Building multilingual customer service teams to serve global audiences
3. Accessing creative and marketing talent from culturally diverse regions
4. Using back-office outsourcing to foster operational diversity and flexibility
By collaborating with experienced outsourcing partners, these companies are building inclusive, high-performing teams, without geographic limitations.
Building a diverse and inclusive outsourced team takes more than hiring talent across borders. It requires intentional strategies that align with your company’s DEI vision. Here’s how to use this tool:
1. Define your DEI goals clearly at the outset of any outsourcing initiative
2. Choose outsourcing partners that share your commitment to DEI
3. Implement onboarding programs that promote cultural awareness and inclusivity
4. Foster open communication and inclusive leadership practices
5. Continuously measure progress and impact related to DEI goals
This tool helps with:
Pro tip: Partner with an outsourcing provider like KDCI Outsourcing that understands the value of DEI and can help you scale diverse, inclusive teams that align with your business objectives.
Scaling smarter isn’t just about growing bigger — it’s about growing better.
Building diverse, inclusive, and globally connected teams gives your company an edge in today’s competitive market.KDCI Outsourcing helps US companies tap into the power of global outsourcing to create high-performing, multicultural teams that reflect their DEI goals. Many leading businesses are already working with KDCI to build teams that drive innovation and growth.
Ready to scale your business smarter with DEI-driven global outsourcing?
Contact us today and discover how KDCI can help you build diverse global teams that fuel long-term success.
Everyone is struggling with finding out the best creatives, wouldn’t you agree? While it's truly fascinating to know that a lot of people are really great at it, we can't deny the fact about “competition”, and it lives in this fast-paced marketing environment.
Just talking about the technicalities: content volume, velocity, and consistency, they all are paramount. Marketing heads face a critical choice: go with traditional creative agencies or build a dedicated, flexible KDCI team offshore. Each option brings distinct advantages.
According to a 2024 report from Clutch, 73% of mid-sized businesses plan to increase content outsourcing this year—especially toward offshore BPO providers for ongoing production needs. The question is, how is it possible that more people are reeled in to doing outsourcing. Let’s find out the key differences between these two models.
They deliver full-scale, polished brand campaigns with expert strategists. However, their retainer-based model can make scaling expensive, especially when brands need constant output, not just high-impact one-offs.
KDCI specializes in building offshore content teams—copywriters, designers, SEO pros, producers—tailored for continuous output, high alignment, optimized processes, and cost efficiency. Teams can be scaled up or down quickly depending on your content pipeline.
Need dozens of blogs, social visuals, and landing pages monthly? Agencies might struggle with burst capacity. KDCI's offshore teams are custom-built for scalable output—ramping up headcount is seamless.
When companies outsource creative services to a BPO like KDCI, they typically receive access to a pool of specialized talent that can adapt to shifting volume demands. This is especially valuable for fast-growing startups, eCommerce brands, or SaaS businesses that require content sprints to support product launches or seasonal promotions.
With streamlined processes, AI-enhanced tools, and a focus on operational flow, KDCI teams typically beat traditional agencies on turnaround time—without sacrificing quality.
Research by Deloitte shows that companies outsourcing creative production see a 33% average decrease in time-to-market.
While creative agencies may offer a visionary approach, they often work in linear workflows, which can slow production when multiple stakeholders or review rounds are involved. KDCI’s flexible teams integrate with tools like Slack, Trello, Monday.com, to work as an extension of your team, often across time zones for continuous production cycles.
Agencies offer high-touch, iterative creative cycles. But KDCI matches quality through rigorous onboarding, account management, and talent vetting—backed by staffing support and portfolio alignment .
One of the myths about content creation outsourcing is that it leads to diluted brand messaging. In reality, offshore creative teams like KDCI’s operate under documented brand guidelines and use cloud-based collaboration tools to ensure every asset remains aligned.
Forbes recently cited content outsourcing as one of the top cost-optimization strategies for CMOs in 2025. Creative agencies charge premium rates. KDCI, with offshore creative BPO in the Philippines, offers up to 70% savings—without compromising skill or tooling.
This pricing difference becomes especially significant when you're producing content at scale. A 30-second video may cost $5,000 with an agency but only $1,500 when produced via an offshore creative team—with similar quality and faster turnaround.
To help visualize the key differences, here’s a side-by-side comparison of traditional creative agencies versus a dedicated KDCI team across crucial decision factors. This quick matrix can guide marketing leaders in choosing the model that best fits their goals for scalability, speed, and return on investment.
Another differentiator is how feedback is handled. Traditional agencies often follow a top-down structure, where revisions go through multiple layers of account managers and creatives. In contrast, KDCI promotes agile collaboration.
Clients are often looped directly into the review cycles, enabling real-time changes and continuous improvement. This leads to not only faster iteration but also improved accuracy in matching creative to brand tone.
This isn’t just hype, it’s a real shift. This blog highlights the evolving strategy behind how brands approach creative partnerships. As content needs grow in volume, speed, and consistency, the question isn’t if you should rethink your approach—it’s how.
And if you're looking for consistent, high-quality content at scale without the overhead and rigidity of a traditional agency, KDCI is the smarter move. You get dedicated creative talent, faster turnaround, flexible scaling, and better control over your brand execution.
Ready to scale your content production? KDCI’s creative outsourcing services are built for teams that need high-volume, high-quality output—fast. If you're exploring ways to outsource creative services with a flexible, dedicated team, let’s talk.
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In this blog post, you’ll learn how outsourcing complete teams can drastically improve your company’s operational efficiency. If you’ve ever wondered, “How does outsourcing impact a company’s operational efficiency?”, this guide will walk you through the numbers and real-world examples that answer that question.
It’s no secret that US companies are under more pressure than ever to run lean, efficient operations. But building the right teams fast enough and keeping them productive, is easier said than done.
That’s where outsourcing comes in. Let’s take a look at how businesses like yours are using it to work smarter.
Who wouldn’t want a thriving and improving business? Let’s all take this: Operational efficiency is one of those business priorities that’s always on the radar and for good reason. When your processes run smoothly and your teams perform at their best, the results ripple across your entire organization:
But here’s the catch: achieving that level of efficiency internally isn’t always realistic. Long hiring cycles, talent shortages, and operational silos can drag down even the best-planned initiatives.
That’s why more and more companies are turning to trusted outsourcing partners to help them raise their game.
When done right, outsourcing can improve operational efficiency in ways that go far beyond cost savings. Here’s what we see in practice when companies partner with us at KDCI:
With access to deep talent pools and proven processes, outsourced teams can be staffed in weeks — not months.
Many clients cut their cost per hire by 40–60%, freeing up budget for growth and innovation.
Outsourced teams are purpose-built and laser-focused, driving measurable gains in output and quality.
Want to double your team size in a quarter? With outsourcing, it’s possible — and painless.
Global delivery models mean your operations don’t stop when your US-based teams sign off for the day.
According to the Deloitte Global Outsourcing Survey, businesses continue to leverage outsourcing not just for cost efficiency, but also for driving innovation, flexibility, and improved speed to market. Many medium and large US companies partner with KDCI Outsourcing to build complete teams that drive these efficiency gains.
Let’s move from theory to facts. Here’s what the numbers show about the impact of outsourcing on operational performance:
Internal hiring cycles are often painfully slow — especially in competitive talent markets. At many US companies, it takes 8–12 weeks (sometimes more) to fill key operational roles. By contrast, our clients typically launch fully staffed outsourced teams in 2–4 weeks.
Case in point: One US eCommerce brand partnered with us to stand up a 15-person customer experience team in just 3 weeks — dramatically faster than their internal benchmark.
A recent McKinsey report also shows that companies embracing outsourced and tech-enabled operations see substantial productivity gains due to optimized workflows and round-the-clock delivery.
When you outsource strategically, you don’t just fill seats — you build high-performing teams.
Our clients report an average 30% increase in productivity for outsourced operational functions, thanks to:
Here’s how outsourcing impacts key efficiency metrics:
These improvements translate to faster project delivery, better margins, and a stronger customer experience.
Outsourcing is most effective when approached strategically. Here’s how to get started:
1. Define operational goals
What functions do you want to streamline? What outcomes matter most?
2. Identify key roles
Outline the skills, tools, and team structure you need.
3. Partner with a trusted outsourcing firm
Choose a provider with proven experience and a strong client success track record.
4. Start with a pilot team
Test performance, refine processes, and build trust.
5. Scale up based on results
Gradually expand your team to maximize impact.
KDCI supports this journey through a collaborative, data-driven process that ensures alignment and measurable success at every stage.
Once your outsourced team is in place, monitor these KPIs to ensure continuous improvement:
Tracking these performance indicators ensures continuous improvement and keeps your outsourcing strategy aligned with your business goals.
Many organizations across industries are seeing similar gains. In fact, Forbes highlights how outsourcing is transforming the way businesses operate — improving not just efficiency, but also agility and innovation capacity.
At KDCI, we help medium and large US companies drive operational efficiency through strategic outsourcing. If you’ve ever asked, “How does outsourcing impact a company’s operational efficiency?”, the answer lies in how we help you transform key processes and performance metrics — from hiring speed and cost savings to team scalability and turnaround times.
At KDCI, we help clients across industries:
Our expertise spans customer experience, creative services, back-office support, eCommerce, and more—and we tailor every engagement to your unique goals.
Contact us now for a price quote or proposal and let the journey begin!
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The gig economy has deconstructed traditional employment. With freelancers and independent contractors making big waves in the world of work, companies can access short-term talent globally without the long-term commitment of a full-time employee.
While gig workers enjoy greater freedom and exhibit similar skills to employed professionals, they may not necessarily be preferred by US companies that value consistency, reliability, and quality. Freelancers, though not all, have a bad reputation for wanting to earn as much cash as they can without putting in the work of delivering premium services.
Understandably, companies want services that are worth their time and money, and outsourcing provides the return on investment (ROI) they need for success. While freelance networks and business process outsourcing (BPO) companies have their edge, US businesses must remain objective and assess whether hiring freelancers or offshore talent suits their needs and goals.
From poor communication to missed deadlines, clients have a long list of disappointments they’ve had with freelancers. Many freelancers see freelance work as a get-rich-quick scheme, which can contribute to the growing number of low-quality services in the market. Here are other reasons behind companies’ frustration with freelancers.
Freelancing is a partnership between the individual and the client. The world has 1.57 billion freelancers, but how many of them can you trust? If you’re not careful, they can run off with your money and leave projects unfinished.
These freelancers lurk on social media and freelance platforms. While the latter may be safer, exercising vigilance through a thorough background check makes a huge difference. At the end of the day, you can’t be too complacent.
Freelancers can add whatever skills they want to their profiles, but these skills may not be at a level to deliver high-quality services to clients. While this can be their way of getting their foot in the door, asking the right questions and having them complete a test task can filter out unskilled freelancers from the skilled ones.
A good laptop or desktop computer is the tool of the trade of any freelancer. This comes in handy for tasks that demand stronger processing power, such as graphic design, video editing, and programming.
However, freelancers without reliable equipment or a stable internet connection set themselves up for delays, productivity loss, and low-quality outputs, which are every client’s worst nightmares.
Not every freelancer lacks commitment. However, the reality of working with freelancers is that they may not always be available for urgent tasks as they juggle multiple clients and assignments. If your business operates in a highly regulated industry, one missed deadline from a freelancer can put you at risk of legal and compliance issues.
Some freelancers overinflate their proposals to secure clients, resulting in outputs that don’t deliver the expected results. Likewise, freelancers who sell themselves short may produce substandard work. In other words, you get what you pay for.
In business, inconsistent communication is a no-no. Freelancers are based in different parts of the world, and sometimes, they may not respond quickly due to their busy schedules and heavy workload. This can cause delays in correspondence for urgent issues that require the freelancer’s immediate attention.
Working with multiple freelancers can result in inconsistent quality of outputs, which can affect brand reputation and customer satisfaction. Sticking to a single freelancer is great; however, as mentioned earlier, they may not always have the time for your tasks — especially if they are also working on assignments that demand more of their attention.
Unlike top BPO companies and agencies with robust security infrastructure, freelancers may put sensitive data, such as customer information and bank details, at risk of unauthorized access and disclosure. If data is leaked, whether intentionally or otherwise, customers can lose their loyalty and trust in your brand — thus leading to legal and financial repercussions.
While freelancers offer specialized expertise and cost-effectiveness, BPO companies are often better choices for US companies. Here are the advantages of a BPO company.
The client and the outsourcing partner sign a contract outlining the responsibilities of both parties. That means all deliverables are submitted on deadline, ensuring smooth productivity throughout the workweek.
If you have urgent tasks, a BPO employee is available to complete them without hesitation. Because of that, outsourcing companies like KDCI Outsourcing make for a more reliable long-term partner than freelance talent.
Many BPO companies are based overseas, specifically in developing countries such as India and the Philippines. Because the cost of hiring in the US is more expensive, companies resort to offshore outsourcing to cut overhead and labor costs while still being able to scale their operations and maintain top service quality.
Outsourcing companies do most of the lifting, from sourcing to training candidates. Understandably, they shoulder the cost of employee sourcing and training, so you can enjoy higher cost savings throughout the partnership.
Although you can always hire a freelancer for cheap, building an offshore team is a better long-term investment — if you choose the right BPO partner, of course.
A BPO partner operates round-the-clock and on Philippine and US holidays. This allows the outsourcing company to maintain continuity of service to its clients. In addition, BPO employees work different shifts to accommodate the client’s time zone.
Thus, employees onboarded into a US account tend to work the graveyard shift so they can better communicate and collaborate with their client. Hence, any issue that arises during the team’s shift can be escalated and addressed immediately.
When working with KDCI Outsourcing, client-team correspondences are centralized on a single platform, such as Slack or Microsoft Teams. This makes it easier for the client and team members to contact each other for feedback and technical issues.
Filipino culture places a high value on education. Hence, in most BPO roles, a college degree is required along with relevant work experience or a portfolio. Like most service providers, KDCI Outsourcing has recruiters who carefully vet candidates to ensure that all endorsed employees are the perfect fit.
This way, you can work with individuals who are committed to excellence and can help your business achieve success — whether that’s improved agility or increased website traffic.
Any reliable BPO company aims to deliver world-class outsourcing services. At KDCI Outsourcing, team leaders and project managers implement quality control protocols to maintain a high standard of output for all team members. They also create manuals and briefs to help members stay on brand, optimize content, and maintain compliance.
Because KDCI Outsourcing and other BPO firms value quality, clients are satisfied with the work offshore teams deliver.
A BPO firm is not complete without the right technology. From Zoho Books to ChatGPT, KDCI Outsourcing leverages the latest technologies to drive innovation, promote operational efficiency, and enhance data analysis.
The BPO industry is known for processing, storing, and handling data. In the Philippines, outsourcing companies are mandated by law to protect confidential data from security threats, including unauthorized data processing and disclosure.
In addition to their strong data encryption protocols, these companies also employ competent IT staff who help minimize the risk of cyberattacks. At KDCI Outsourcing, employees — especially remote workers — are required to practice data privacy measures to maintain confidentiality at all times.
The freelance vs BPO debate is a never-ending one. While hiring freelancers is riskier, there are instances when freelancing is a better choice than outsourcing and vice versa. Before outsourcing a department, business leaders must first consider the following factors.
Outsourcing is not a dirt-cheap investment. The cost of outsourcing typically includes the service fee and benefits as well as the hourly or monthly cost of each team member, which varies according to their role and seniority. Skilled freelancers put a high price tag on their services. In most cases, a high price point equates to premium services that drive real results for your business.
However, just as there are cheap freelance services, there are also low-cost outsourcing services — and one must choose carefully. Work with a freelancer or outsourcing partner that aligns with your goals and culture. Before closing a deal, ask questions and request a price quote to avoid surprises.
What are your goals? What kind of tasks will you outsource? Do you plan to outsource long-term? Your goals and the nature of tasks you plan to outsource influence your choice between a freelancer and a BPO partner. A BPO company is more suitable for achieving long-term business goals and completing multiple big projects and urgent work on demand.
Freelancers are also suitable for long-term partnerships. However, since they work flexible hours and are not tied to a single client, they may have multiple high-priority tasks that need to be completed before yours. Thus, freelancers are best for non-urgent, short-term projects.
Both outsourcing companies and freelancers can deliver top-tier work and tailor their services to your needs. But for a more uniform quality of output, partnering with an outsourcing service provider is a better choice, as team leaders and project managers assess all deliverables to ensure they meet your standards and expectations.
Unlike the stable availability of an offshore team, partnering with a freelancer can lead to delays in communication, disrupted productivity, and missed deadlines. This doesn’t mean that all freelancers are bad communicators. If you plan to work with a freelancer, set clear expectations and ensure they are responsive throughout all stages of the project or tasks.
Joining freelance platforms or freelance social media groups increases your risk of fraud and scams. While there are freelancers who put your best interests at heart, some of them just want to rip you off. Moreover, freelancers who don’t practice cybersecurity or educate themselves on current cyber threats can jeopardize data security.
For your peace of mind, choose an outsourcing company. Outsourcing service providers are legitimate businesses that comply with local laws and regulations, so rest assured that you’ll be in safe hands.
When building an offshore team, it’s important to treat it as an investment and an extension of your own team. Here are a couple of tips to help you out:
Freelancing and outsourcing are the best ways to build a dedicated offshore team. With the unstable nature of freelancing, US companies are now choosing outsourcing companies. BPO firms are safer and more reliable during high seasons, not to mention that they can consistently deliver stellar work under pressure.
Since KDCI Outsourcing’s founding in 2011, we have supported clients in building their businesses and producing results that yield a positive ROI, as evidenced in our case studies, design portfolios, and client success stories. We also employ experts who have experience working in the same industry as your business.
Whether you need an outsourced accountant or a graphic designer, KDCI Outsourcing has got you covered with the right talent for the job.
Need help with forming your dream offshore team? Send an inquiry on our Contact Us page, and our outsourcing expert will take care of the rest!
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Starting a business is a calling as it is a passion. When you have a business, your primary goal is to drive profitability and revenue. That’s why profit and revenue are kings. However, today’s business landscape is forcing US businesses to redefine growth metrics and approach success with the 21st-century customer in mind.
Two metrics are central to maintaining competitive advantage: annual recurring revenue (ARR) and market share. While revenue growth is the underlying goal of scaling ARR and market share, this article takes on a more grounded approach to improving these metrics.
ARR is a metric that refers to the annual recurring revenue that a company — particularly a software-as-a-service or Saas business — earns from customers’ contracts or subscriptions.
By measuring ARR, businesses can holistically assess their financial health and performance, allowing them to make strategic, data-driven decisions that further elevate their growth. Below are the benefits of measuring ARR.
Because ARR helps you forecast future revenue, you can create long-term financial plans and ensure effective resource allocation for hiring, marketing campaigns, and more.
ARR also serves as a benchmark for investor trust. The more financially stable your business is, the more it will attract investors, increasing the chances of future funding and acquisition.
Scaling a business is an investment in itself. A good ARR — along with a realistic scalability plan that includes your risk management strategies — gives you the foundation and confidence to scale your business.
ARR offers data-driven insights that allow you to develop competitive pricing options, identify patterns in customer preferences, optimize product development, and expand to a high-value market — driving more revenue to your business.
Market share refers to the percentage of your business’s sales relative to the sales of its industry over a given period. Let’s say your company has sold $50 million USD worth of clothing, and industry sales amounted to $200,000 USD for one year. Divide the company sales by industry sales, multiply the quotient by 100, and your market share is 25%.
Essentially, market share shows the competitiveness and relevance of your business in relation to your industry competitors. Calculating and maintaining your market share in an ever-changing market opens a world of opportunities for your business. Here are reasons why it matters.
A large market share makes you the star of the industry you’re operating in, and this often comes with more leverage in business negotiations. By bargaining for lower prices and beneficial terms and conditions with your suppliers, your business will enjoy increased profitability and customer satisfaction.
Maintaining a large market share comes with the gift of consistent revenue streams. When your company has a stable revenue, you can confidently invest in research and scalability efforts that guarantee success.
Market dominance is an achievement. When a business is at the top of the market share food chain, it can influence market dynamics and set unprecedented standards among its competitors. Companies with a solid foothold in the market also tend to be more reputable, making it easier to attract new customers and boost revenue.
Scaling ARR and market share is one of the best gifts you can give to your business. If you’re looking to gain a competitive edge in your industry without losing your loyal customers, here are five tried-and-tested tips on how to scale ARR and market share.
Scaling ARR and market share boils down to achieving product-market fit. Coined by Marc Andreesen, an American entrepreneur, product-market fit is a process that involves developing a product that caters not only to the needs of your target market, but also meets demand. In other words, even if you created the best product, no one will buy it if there is a lack of demand.
Steve Blank, an American entrepreneur and writer of “The Four Steps to the Epiphany,” asserts that product market fit is when the product’s features meet (i.e. match) its customers’ needs. In summary, product market fit centers on creating products or services that satisfy your target market’s underserved needs and demands.
Netflix is a good example of product market fit. Before it was the popular streaming service we know today, Netflix was a DVD-by-mail service. As DVDs and DVD players become obsolete, Netflix pivoted to streaming and on-demand entertainment. The company’s shift in media delivery shows that products must change with the times; otherwise, they’ll be left in the dust and fade into non-existence.
To achieve product market fit, you must have a deep knowledge and understanding of your target market, including demographics, pain points, and interests. Having a clear value proposition helps you create a product or service that is as unique as it is helpful for your customers.
If your offerings receive a positive reception from your customers, or your business is earning a higher revenue, your product or service is a good product-market fit. As a business owner, you must always be open to feedback. This way, you can refine your products and services to ensure alignment with your customers’ needs.
As they say, “the more, the merrier.” When scaling ARR and market share, this phrase makes a lot of sense. By offering multiple pricing tiers, customers have more options to choose from. Not only does a multiple pricing tier model retain existing customers, but it also attracts new ones to your service — which, in turn, boosts revenue.
Let’s take Netflix as an example. The streaming service features multiple subscription plans for every type of viewer. Netflix then introduced a non-ad-free subscription plan in its catalog. Because the pricing plan appealed to viewers with tight budgets, AdNews reported that it contributed to more than 45% of signups. As of this writing, Netflix’s ad-supported plan boasts a monthly active user base of 94 million.
Before launching a new pricing tier, study your target audience and their needs. What are their motivations? What kind of features are they looking for? These questions help you create pricing plans that meet their pain points and budget.
Whether it’s yearly cost savings or exclusive features, each pricing plan must have unique perks that are perfectly crafted for every buyer. Too much of a good thing is bad, though. Shopify recommends limiting the number of pricing plans to just three (as much as possible).
According to Shopify, having too many pricing tiers sets your future buyers up for analysis paralysis. At the end of the day, the success of your tiered pricing model is dependent on its execution. And a successful one can improve ARR and increase your company’s market share.
Customer trust refers to an individual’s faith and confidence in a brand and its offerings. Like interpersonal relationships, trust is the bedrock of a solid customer relationship. Without trust, how can customers rely on your products? How can they trust your brand enough that it will deliver what is promised?
Data from PwC shows a perception mismatch between customers and business leaders. Most executives (90%) are confident that their customers trust their businesses; however, only a small percentage of customers (30%) trust businesses. They lose trust because of poor communication and a lack of accountability.
Thankfully, there are plenty of ways to build customer trust. Offering high-quality products and services is one thing, but nowadays, business owners must go beyond that. As customer relationships are pivotal to trust and growth, you can optimize your customer service channels for real-time and self-service support and approach customer queries with empathy and personalization in mind.
Most importantly, keep communication lines open and deliver on your promises with actions. Be accountable for your mistakes, as well. When you earn your customers’ trust, they’re more likely to make repeat purchases and spread positive feedback about your brand. As a result, this solidifies your reputation in the industry, spurring ARR growth and improving market share.
In business, growth comes in the form of an acquisition — a transaction that involves buying most, if not all, assets or shares of another company. Apart from increasing your market share, acquiring a brand or competitor can expand your customer base, enabling you to explore a new demographic for your existing (or new) products and services.
Furthermore, acquisition also means increased access to a brand’s resources, including manpower and equipment. These resources enable your business to gain new perspectives, share best practices, boost profitability, and optimize day-to-day workflow. Plus, you can also bolster revenue by selling your competitor’s products and services.
Let’s recall Microsoft’s acquisition of Activision Blizzard, which started back in 2022. For $68.7 billion USD, Microsoft intended to acquire Activision Blizzard with the goal of expanding its gaming market share. If successful, Microsoft would have access to Activision Blizzard’s beloved titles, such as “Call of Duty” and “Overwatch,” and become a key player in the gaming industry.
There was a regulatory tussle, but despite that, Microsoft successfully acquired Activision Blizzard in 2023. Thanks to the acquisition, Microsoft has added Activision Blizzard’s games to the Game Pass, promoted cloud gaming, and innovated accessibility options. The Microsoft-Activision Blizzard acquisition shows how purchasing a company positions your business for market share dominance and brand visibility.
However, acquisition should be approached with caution. Do your research and see if your competitor shares similar values, culture, and objectives with your business. Failing to do so can lead to conflicts of interest and issues in resource allocation and management. You could also end up spending more on overhead, or worse, take on additional debt if the competitor has financial issues.
Outsourcing is your cheat code to scaling ARR and market share. This business strategy is a partnership between your business and the service provider to benefit from the latter’s services and manpower.
While there are different outsourcing models, you’ll get the most bang for your buck with offshoring — a type of outsourcing model where you collaborate with a service provider from a distant country like the Philippines.
Outsourcing is beneficial for US business owners like yourself. In a country where the average cost of hiring an American employee is $4,683 USD, hiring outsourced staff is a more financially sound option as salaries in the Philippines and other developing countries are lower than in the US. This means you can build larger offshore teams composed of members of various seniority levels.
The best part? Employees from top BPO companies possess college degrees and specialized skills in their respective industries — eliminating the need for training. Outsourced team members also have a knack for innovation, so any marketing collateral they produce is fresh, engaging, creative, and on-brand. This enhances brand visibility and makes products and services more appealing, driving up ARR.
Most importantly, outsourcing paves the way for global expansion. You can tap into your outsourcing partner’s market and seize emerging business opportunities, which enhances brand presence and increases your market share in the industry.
To ensure the success of your outsourcing efforts, carefully compare the pricing models of BPO companies. Cheaper doesn’t mean better, so choose a service provider that may give you the best return on investment (ROI).
At KDCI Outsourcing, we make scaling ARR and market share a less intimidating endeavor for growth-minded US businesses, from SMEs to SaaS companies.
As a Philippine BPO company with more than a decade of experience in the outsourcing industry, we provide our clients with world-class offshore solutions for any industry — whether it’s real estate, accounting and finance, or creative and design.
With our advanced technologies, competent staff, and strong work ethic, KDCI Outsourcing helps your business innovate its branding and workflow and gain the confidence of future investors — all while slashing labor and overhead costs by 70%.
Ready to scale your ARR and market share with our offshore team? Head on to our Contact Us page and fill out a short form. Once submitted, wait for our outsourcing expert to reach out to you!
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Businesses can’t survive without an accounting department. However, as regulations evolve and technology advances, the demand for accounting and finance services continues to rise. In the US, despite being a leader in the global financial industry, accounting is one of the most outsourced departments by businesses.
This article tackles the reasons why growing US businesses outsource accounting services to overseas service providers. We’ll also compare and highlight the differences between an outsourcing firm and a traditional accounting company to help you make the best decision for your business.
It’s a given that cost savings is the primary motivation for outsourcing accounting services. But if we take a closer look at America’s labor landscape and accounting industry, there’s really more to the story at hand. Below, let’s explore the motivation of US accounting firms in outsourcing accounting services.
According to the US Bureau of Labor Statistics, there are 7.2 million job openings in the US. Unfortunately, these positions are left unfulfilled due to the dwindling participation of Americans in the workforce. This results in more openings than there are workers. There are factors that are at play, though.
America has an aging workforce. Adults aged 65 years and older stay employed to finance their retirement and maintain a sense of purpose in their aging years. Many (75%) Certified Public Accountants (CPA) have also retired, which means America is short of 340,000 accountants.
With younger Americans spending more time in school, aiming for post-graduate degrees, and birthing fewer kids, there’s not much supply of fresh talent to cover unfulfilled positions. Entrepreneurship is also an attractive venture for the youth.
Although entrepreneurship is risky, the possibility of earning more in a business than in an office job makes it tougher for employers to draw in candidates into corporate accounting roles. Even if there are eager job seekers, some employers are unsatisfied as these candidates are not qualified enough or have higher salary expectations for the role.
Mistakes are a grave sin in the accounting and finance industry. In the US, accounting errors are skyrocketing. In fact, Ideagen Audit Analytics found that 140 public companies in the US needed to revise their financial statements due to accounting errors.
This can be blamed on talent scarcity. While Americans are enrolling in school for longer, not everyone is interested in taking up accountancy. Heavy workloads, tight turnaround times, overworking, and burnout force accountants to quit their jobs and look for greener pastures.
Because there is a shortage of qualified accountants, accounting firms are more likely to commit errors and inconsistencies in financial reports, potentially putting them under regulatory trouble.
With accounting regulations becoming more complex, regulatory compliance can mean nothing but a struggle for companies, especially smaller ones. Regulatory changes entail not just complex calculations, but also foresight and critical thinking from the accountants themselves.
Unfortunately, companies with limited financial resources for hiring skilled accountants and implementing cutting-edge accounting software are more susceptible to making accounting errors, resulting in inaccurate, low-quality financial reports that can spiral into legal penalties and loss of investor trust.
Did you know that the average cost of hiring in the US is a staggering $4,683 USD? Of course, hiring costs vary according to role and experience level. According to Indeed, CPAs earn an average annual salary of $91,957 USD, with the highest sitting at $144,778 USD. Junior accountants earn $57,155 USD, while senior accountants earn $83,840 USD every year.
It’s not only employees that are expensive, but also the cost of training new hires. That’s why it’s no surprise that companies can spend around $1,207 USD to $1,512 USD for every newly hired employee. Employee benefits and overhead for maintaining an in-house accounting team also add up to the cost, setting accounting firms back tens of thousands of dollars (or more) each year.
For growing businesses, choosing between outsourcing and partnering with a traditional accounting firm is a decision that can make or break their return on investment (ROI). To help you make an informed decision, this section compares KDCI’s offshore accounting model with accounting companies based on cost efficiency, scalability, and other factors.
While you have the advantage of working closely with local accountants, they require more financial investment due to the cost of labor, overhead, benefits, employee training, and turnover costs. Additionally, US accounting companies charge higher for bookkeeping, tax filing, auditing, and other accounting services.
KDCI Outsourcing offers a suite of cost-effective outsourced accounting services for small and medium-sized enterprises (SME), ranging from financial reporting to credit control. Clients share their needs and pain points with KDCI’s outsourcing expert, who will create a tailored offshore outsourcing solution that best fits their budget and requirements.
Unlike traditional accounting firms, KDCI Outsourcing prides itself on cutting costs by 70%. Labor is cheaper in the Philippines, with Filipino CPAs earning $10,433 USD each year. Compare this with the average annual salary of a CPA in the US ($91,957 USD), and it’s a difference of $81,524 USD!
That means you can build a whole outsourced accounting department without sacrificing your budget. What’s more, overhead and training costs are shouldered by KDCI Outsourcing, so you’ll only be paying for the company’s service fee, employee rates, and other relevant costs.
Time zone is the biggest advantage of a traditional accounting firm. In-house accountants can easily coordinate with their colleagues in case of issues. Unfortunately, accountants in traditional accounting firms juggle multiple tasks, leading to delays, financial errors, and inefficiencies in workflow.
KDCI Outsourcing is based in the Philippines. While a 12 to 13-hour difference may seem like a disadvantage, this offshore accounting firm can make American time zones work in its favor. For starters, BPO companies in the Philippines are open 24/7, including holidays. Thus, they can provide round-the-clock offshore services to American clients.
KDCI Outsourcing’s offshore accountants also work the graveyard shift, so they can seamlessly coordinate with your in-house accounting department. When you outsource accounting and bookkeeping to the Philippines, you get an extra pair of hands that can help minimize the workload and streamline the day-to-day financial operations of your in-house accounting team.
Not only does an outsourced accounting department improve operational efficiency, it also helps maintain data integrity and accuracy, as in-house accountants have more mental space for high-quality, error-free work.
For local accounting firms, hiring is confined to a limited geographical area. With America’s exorbitant hiring costs, shortage of CPAs, and candidates’ high salary expectations, companies struggle to attract talent that best fits their requirements.
These accounting firms may not even accept new clients as they are already short-staffed and overwhelmed, causing you to miss important deadlines during busy seasons.
The Philippines is abundant with fresh talent, producing around 500,000 college graduates annually. The country is also said to have 200,000 registered CPAs. KDCI Outsourcing employs college-educated accounting professionals with ample experience in bookkeeping, accounts payable processing, and many other accounting operations.
The company boasts a rigorous hiring process, backed by a team of expert recruiters who can thoroughly vet candidates according to your preferred requirements. As a leading accounting BPO firm, KDCI Outsourcing endeavors to empower and support your in-house team with competent accountants who can drive efficiency and ensure compliance.
US accounting firms have the technology to perform accounting processes. When it comes to upgrading or experimenting with new technology, it’s a whole new league of time and monetary investment. As in-house accountants learn the ropes of new accounting software, they can make mistakes and compromise workflow efficiency.
As a premier BPO accounting company, KDCI Outsourcing has the right financial services software for any accounting need. Need to shift to a new accounting program? This Philippine accounting firm can source or provide you with offshore accountants who are trained and proficient in a particular software, so you don’t have to invest in in-house professional development programs.
KDCI Outsourcing can also find Filipino accountants who are proficient in Quickbooks, Zoho Books, or any software your accounting department uses. This way, you don’t have to worry about disruptions in productivity caused by training new hires. With the company leveraging automation tools, manual accounting tasks such as expense reporting and accounts payable can be accomplished with little risk of human error.
Busy seasons — especially tax filing season — are a stressful period for accountants, who are overwhelmed with workload and tight deadlines on top of complex regulations, stress, and long working hours.
Although an increase in workload calls for scalability, local accounting firms are more difficult to scale. This is because hiring a new full-time employee is expensive, and internal hires may not possess the skills and technical acumen for high-level accounting tasks.
KDCI’s outsourcing solutions can help you scale without ballooning costs. Thanks to the Philippines’ lower cost of labor, you can scale your accounting department according to demand and seasonality. During tax and audit seasons, for example, you can hire more outsourced accountants to help your accounting department prioritize tasks, meet deadlines, and optimize processes.
Traditional accounting firms are familiar with accounting standards and regulations. Despite their knowledge, the lack of adequately trained manpower exacerbates the struggle of accounting companies in avoiding reissues and keeping up with complex regulatory changes.
Philippine accounting firms like KDCI Outsourcing are well-versed in US accounting standards and regulations. As a company that places value in offering world-class accounting services, KDCI Outsourcing’s accounting experts keep abreast of standard and regulatory changes, making it easier to create accurate and compliant financial statements.
When growing US businesses outsource accounting services, they can enjoy the same benefits they get from a traditional accounting firm, albeit at lower costs. Below is a summary of the benefits of collaborating with KDCI Outsourcing:
Whether it’s cost efficiency or talent accessibility, it’s clear that outsourced accounting services take the cake and drive the most ROI in terms of cost, talent accessibility, and efficiency. As growing businesses produce compliant, error-free financial reports, they can build their reputation and gain the trust of investors.
US businesses that outsource accounting services enjoy higher cost savings, more accurate financial reporting, and faster turnaround times. Outsourcing solutions, though promising, carries an inherent risk. Working with the wrong service provider can be a costly investment, one that creates a negative ROI.
But with the right one? Your growing business will get its much-deserved ROI. So, take a leap of faith and start collaborating with KDCI Outsourcing. Our high-quality offshore accounting services are designed to streamline operations, bolster productivity, and meet our clients’ highest standards. In addition to accounting and finance, we also offer outsourced professional services in the creative, real estate, and IT industries.
Get in touch with KDCI Outsourcing today so we can up your accounting game with the help of our ever-reliable offshore accounting team!
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
