As an owner of a medium or large business, you’ve probably heard — perhaps even grow tired of hearing — Bill Gates’ quote: “Content is King.” Although this quote is from Gates’ 1996 essay, content reigns supreme until this day.
Whether it’s a blog post or a social media video, we engage with all sorts of content every day. Since we use social media for an average of 143 minutes, creating high-impact content becomes an even more vital part of any marketer or business owner’s content strategy.
Content creators are every brand’s heroes; they are your content writers, copywriters, graphic designers, influencers, photographers, and videographers. These professionals know the art of attracting and engaging your target audience with content that’s not only relatable and informative, but also improves brand awareness and increases your brand’s online visibility on social media platforms.
This article includes a short list of the best places to hire content creators, as well as a tutorial on hiring a content creator for your brand.
Every brand deserves a thriving online presence. Whether your goal is to drive engagement with viral content or establish authority in your niche, working with the right company makes a whole lot of difference in your brand’s growth and visibility.
Below, we round up the best companies — including the top creative agencies and online platforms — to hire content creators.
KDCI Outsourcing is a Philippine-based BPO company specializing in offshore staffing solutions for different industries. Its cost-effective outsourced content creation services cover copywriting, graphic design, search engine optimization (SEO), photography, social media management, and the like. With the company’s personalized outsourcing plan, KDCI Outsourcing can hire content creators who specialize or have years of experience producing content in your niche.
These content creators are rigorously screened, as they undergo multiple interviews, portfolio checking, and if applicable, a writing test. A project manager will handle the quality assurance processes to ensure blogs, videos, and other content are creative, high-quality, and aligned with your brand voice and goals.
Because KDCI Outsourcing handles all the content creation processes, your in-house team can focus on what they do best, boosting productivity and efficiency. With the promise of industry-standard original content and 70% more cost savings, KDCI Outsourcing is one of the best BPO companies to hire content creators for any business need.
Founded in 2012, SEO Premier is a digital marketing agency with offices in Australia, Bahrain, the Philippines, and the United Kingdom. The company excels in various services, including advertising, analytics, SEO, and content creation. Its content creation forte lies in written content.
SEO Premier boasts a professional copywriting team that produces on-brand, well-researched copy that ranks high in search rankings and converts readers into customers and leads, reflecting the team’s industry knowledge, top-notch writing skills, and application of current SEO trends and practices. With SEO Premier’s SEO reports, you can find out if your brand is generating traffic and performing well.
Overall, SEO Premier is a great choice for businesses that prefer to work with outsourced SEO and copywriting experts to get concrete results from their investment.
With offices based all over Asia, AJ Marketing is a marketing agency with over a decade of experience in delivering world-class video production, social media management, offline events, influencer marketing, celebrity campaign, and media buying services to big-name brands — including Adobe, Microsoft, and Philips.
The company boasts a vast network of celebrities and influencers who can act as your brand ambassador, grow your audience, and elevate and drive engagement to your brand. From booking and content planning to licensing and content advertising, AJ Marketing’s talented creators will handle the whole marketing campaign, so you can see the fruits of their labor in the flesh and enjoy sky-high audience engagement.
AJ Marketing is recommended for brands that want to leverage celebrity and influencer marketing to draw in local audiences with viral trends and establish a solid reputation in their respective niches.
URALA International is a marketing agency with a global presence in the Asia-Pacific and the Middle East. It offers advertising, creative, marketing, PR, and tech services, and boasts a track record of working with Spotify, L’Oreal Philippines, and other brands. The marketing agency’s creative work centers on producing visually enticing photos, videos, and CGI social media videos to provide visualizers and promote a brand’s products while captivating audiences.
With its knowledge of influencer marketing and content marketing, URALA International’s content creation team delivers engagement on various social media platforms, allowing brands to gain a sizable following on social media platforms.
Strong Media Corp. is a creative agency in the Philippines. It prides itself in transforming concepts and ideas into visually enticing videos and animations that not only tell stories and trigger an emotional response, but also help brands become successful and leave a long-lasting impact on audiences.
Strong Media Corp. offers cutting-edge video editing, animation and motion graphics, script and storyboarding, casting, color grading, and drone video services. As an end-to-end production company, Strong Media Corp. handles all steps of video content production, from sourcing talents, storyboarding, and writing scripts, to animating, editing, and color grading.
While the production fees vary according to complexity and your needs, Strong Media Corp.’s vast experience in creative writing, animation, and video production can set up your brand for a more ambitious foothold in your niche.
Snappr is a photography booking website that lets you work with the best photographers in your area and in any niche, such as event photography, product photography, and many more. Its photographers have partnered with popular companies, including Airbnb, Google, and Sony.
Snappr assesses the needs and purpose of your photoshoot, taking into account your preferred date, time, and location, so the platform can match you with the best photographer — who will come prepared with their equipment at the venue. The website also accepts bookings at two hours’ notice, allowing for last-minute photoshoots for new content.
You can expect to see your edited photos in 48 hours on the Snappr app, all of which can be shared and downloaded in a jiffy. With Snappr’s fast booking and turnaround time, you’ll have great photos ready for your marketing campaign and promotion.
Quill is an agency that provides professional internal podcast, video podcast, podcast marketing, and full-service podcast production services to engage brands and corporate teams through entertaining audio content. Its client base includes Microsoft, McKinsey & Company, PWC, and other well-known companies.
Quill’s podcasting team will take care of the audio content creation process from concept to post-production. They will formulate an appropriate podcast strategy, plan and structure episodes, write scripts, record and edit audio, and distribute recorded podcasts on audio channels.
As an agency that values results, Quill’s audio content creation team employs data analytics to provide insights into your content’s performance. By integrating SEO transcription, your audio content will rank high on search results, making your podcasts more discoverable on audio platforms and search engines.
Quill is recommended if your content strategy involves empowering audiences through high-quality audio content.
Content creator is an umbrella term for professionals who create content for brands. Content creation teams are typically composed of writers, artists, and video editors, but behind their creative minds are your SEO specialists, content managers, and social media managers who handle the strategic aspect of content creation.
Below is a general step-by-step guide on how to hire content creators for your brand.
Whether it’s to promote a new product or increase engagement rates, having clear goals in mind helps production companies and marketing agencies better understand your needs and prevent miscommunication and conflicts of interest.
You should also identify what kind of content you want for your brand, so you can hire content creators that produce your desired content type. When defining your requirements and qualifications for a content creator, keep in mind the following:
Do your research on the average cost of graphic designers, content writers, and other content creators so you can manage expectations and set a more realistic budget. Rates can also vary depending on the company or agency, project complexity, and the content creator’s seniority level.
From outsourcing companies to production agencies, you are swimming with options. A company’s portfolio is a giveaway of its expertise, experience, and quality of service. While quality is a factor, look for projects that align with your niche, content needs, and target audience, so you know if an agency is a good fit for your brand.
If a company’s portfolio includes data and insights, such as follower count and engagement rates, you can gauge the success and impact of its campaign. In addition, if you’re dipping into influencer marketing, aim for companies with a network of influencers.
Requesting a price quote helps determine if a company or production house’s services are within your budget. To prevent misunderstandings when closing a deal, be upfront with your expectations, turnaround times, and deliverables.
Based on your content needs and requirements, companies will source and screen potential creators for you. Recruiters will evaluate resumes and portfolios and conduct initial interviews. If applicable, you can even do the final interview for shortlisted applicants. Tailor interview questions according to the role. Here are examples:
For graphic designers and content writers, you can make them complete a timed design or writing test with an accompanying brief. These tests assess a candidate’s ability to create quality content and work within a deadline while staying on brand.
If you’re hiring influencers yourself, keep in mind these tips:
Overall, content is the fire that keeps brands burning brightly. Without compelling and engaging content, your brand will be left in the dust, and very few people will be interested in your products or services. That’s why professional content creators are here to save your brand!
At KDCI Outsourcing, we help struggling brands build a full content production team that can create quality content at cost-effective prices. We only hire content creators that meet your qualifications and standards.
Our personalized outsourcing plan factors in your unique needs, pain points, and business ethos, ensuring long-term business success as well as increased brand awareness and social media presence.
Contact us now, and let’s help you hire content creators for your branding needs!
The United States boasts a strong digital marketing industry. In 2024, Statista reported that the country spent a staggering $316.9 billion USD on digital advertising, versus China with $200.39 billion USD, and Norway with $2.67 billion USD. Between industries, retail and healthcare (17%) and pharma (11%) are the sectors that leverage digital advertising the most.
With 91% of the US population owning a smartphone, mobile advertising has been one of the go-to digital marketing channels among marketers, therefore taking up a hefty 66% share of spending on digital advertising. As a country with 246 million social media users — the third highest globally — US marketers have an eye for social media platforms for their digital marketing efforts, accounting for around 15% of their media budget.
While digital marketing in the United States has and will continue to cement its role, changes in data privacy regulations and demand for personalization will shape the industry now and in the future.
With the help of BPO companies in developing countries, outsourcing digital marketing can revolutionize your business’s digital marketing campaign and boost its brand presence overseas.
Digital marketing in the United States is not a one-man army. As an outsourcer, one big mistake you can make is thinking that a single person can wear the many hats of every digital marketing role. Here are the digital marketing roles you can outsource to an overseas marketing agency or an outsourcing company.
A cornerstone of digital marketing, SEO involves driving organic traffic to your website from search engines and social media platforms, including Google and YouTube. While SEO is associated with content creation — especially content writing — it also involves conducting tech, on-page, and off-page optimization to ensure an optimal user experience and site health as well as improve rankings through backlinks.
SEO specialists are skilled in keyword research and analysis, writing, link building, and content optimization. They utilize various SEO tools to optimize ranks and drive visibility to your brand.
Content writing involves the production of articles and blogs to engage a brand’s target audience. These written outputs not only educate readers and address customers’ needs, they can also generate leads, boost brand awareness and credibility, and drive website traffic. Essentially, the more valuable your content, the more you’ll engage potential leads.
Content writers live up to the E-E-A-T guidelines, meaning “Experience, Expertise, Authoritativeness, and Trustworthiness.” They come up with topics that soothe the pain points of customers and produce reliable, high-value content that solidifies the brand’s expertise and experience in the industry.
Their impeccable research and informative writing skills inject a unique perspective on each published article, providing readers with deep insights that leave them wanting more.
Creativity is a staple of every digital marketing strategy. Great graphic design represents who you are as a brand. Because pictures tell a thousand words, graphic design acts as a communication channel, translating your brand’s ethos and messages into high-impact visual content that converts and tells a story.
Graphic designers have a masterful grasp of typography, visual hierarchy, color theory, and design principles. Whether your design team is creating infographics, logos, or social media posts, their artistic touch transforms ideas and information into visually engaging content that sets your brand apart from competitors.
Social media management is more than managing a brand’s account on a social media platform. It also involves crafting a realistic content strategy, analyzing metrics, interacting with users, and enhancing social media marketing campaigns. All these help promote brand awareness and establish a more prominent online presence.
Social media managers know the inner workings of social media platforms, allowing them to devise an optimal marketing strategy and plan an appropriate content type that works best across platforms. They are also customer service agents, politely communicating with users via comments or private messages to answer basic inquiries or resolve issues. Essentially, social media managers add a human touch to your brand.
As the name implies, PPC advertising works by bidding on keywords and paying a fee to a publisher for every user who clicks on your advertisement. PPC is helpful for businesses that want a faster way of reaching their target market and generating desired results in a jiffy without significant cost investments.
This type of advertising also works hand in hand with SEO, combining both immediate and organic traffic to achieve goals and metrics without the hefty cost of traditional marketing techniques.
Like SEO specialists, PPC specialists excel in keyword research and analysis. PPC specialists are also calculated risk-takers; they’re not afraid to add a new spin to ad copies to catch users’ attention and convert them into paying customers. These digital marketing professionals are life-long learners, keeping themselves up to date with SEO trends and technologies to ensure a successful digital marketing campaign.
Outsourcing has been ingrained into US history, especially during the Industrial Revolution. This was a period when US manufacturers outsourced production segments like manufacturing and raw material sourcing and processing to other countries, reducing costs without compromising product quality.
Today, the US is one of the top outsourcing countries along with Australia and the United Kingdom. As a testament to its long-standing reputation in the outsourcing industry, Horizon Grand View Research found that the country’s BPO market generated a revenue of a whopping $81,445.9 million USD in 2024, up from 2023’s $75,693.6 million USD.
Having said that, here are five reasons why US companies outsource their digital marketing services.
Choosing between hiring an in-house and outsourced digital marketing specialist is a never-ending debate. In-house digital specialists are more likely to know your brand inside and out, allowing them to develop and execute a marketing strategy that closely aligns with your brand’s values and target demographic. This helps you gain a competitive advantage over other brands.
However, a local digital marketing specialist is a costly investment. According to Zip Recruiter, the average salary of this role is $65,418 USD a year (versus $10,244.98 USD for a Filipino digital marketing specialist).
If you plan to build an in-house digital marketing team, it can set you back more than thousands of dollars every year. Digital marketing teams are typically composed of the following roles:
Let’s break down the cost of the remaining roles in the United States and the Philippines.
An SEO specialist costs $67,388 USD a year (versus $9,366.50 USD for a Filipino SEO specialist); a social media manager earns $64,845 USD per year (versus $8,181.77 USD); a PPC specialist nets $47,241 USD (versus $11,459.53 USD) annually; a content writer earns $84,151 USD per year (versus $6,981.49 USD); finally, a graphic designer costs $55,951 USD per annum (versus $8,197.31 USD).
These are just base salaries. With employee benefits and other expenses thrown in the mix, these can balloon the average cost of each team member. Utilities, rent, office equipment, and software subscriptions also take a financial toll on your budget and contribute to higher overhead expenses. But with an outsourced digital marketing team, you still get the expertise you need for your brand’s success — albeit at 70% of the cost of a local team.
Building a digital marketing team locally limits your talent pool to a state or city. And what better way to hire expert talent and maintain optimal profitability than outsourcing to developing countries? Developing countries like the Philippines have cheaper labor costs, translating to increased cost savings for your company.
Offshore digital marketers from BPO companies, content marketing agencies, and digital marketing companies boast ample marketing experience and high English proficiency. They are also equipped with in-demand skills, such as SEO, data analysis, lead generation, and content marketing.
While the United States has 3.1 million job opportunities as of 2023, employers struggle with hiring people for these openings due to early retirement, interest in entrepreneurship, and an aging population. Because of these factors, outsourcing has become a viable avenue for businesses to fill job openings. Thus, it’s no surprise that 300,000 jobs are outsourced by the country each year.
In-house teams are harder to scale. To keep up with demand, you need to hire people. Of course, hiring comes with significant time and financial investment, from training new employees to providing additional office spaces.
It’s a different story when partnering with a digital marketing company and building an outsourced digital marketing team. Outsourced teams are more flexible, so you can scale according to demand without the financial burden of employing new team members and maintaining a functioning team.
Whether it’s Semrush or Ahrefs, digital marketing tools and programs cost money. While there are free alternatives or programs with free trials, their advanced features are paywalled, limiting their functionality to just the bare bones. Since digital marketing is a fast-paced field with ever-evolving needs and complexities, free tools won’t cut it.
When you work with BPO companies and digital marketing agencies, you can expect their digital marketing teams to have all the necessary tools — including AI-powered software — to bring any digital marketing campaign to life.
Because these companies shoulder the cost of software subscriptions and licenses, your technology and software investments will be drastically reduced. This gives you a higher return on investment (ROI) as well as faster and more data-driven insights.
AI is a prevalent trend in digital marketing. According to a 2023 Statista survey, a little over half (52%) of US marketing professionals reported an increase in efficiency after using AI in their marketing operations. Besides optimizing efficiency, this technology also aids in brainstorming, analyzing data and user behavior, and improving research.
However, there’s a slight pushback in fully integrating AI into marketing operations. WebFX found that ethics and privacy (49.5%), biased and inaccurate AI content (43%), and the cost of AI-powered tools (35%) are the most pressing concerns about using this technology. Skepticism against AI is valid — but with half of marketers (50%) leveraging AI — there’s all the more reason to implement it in your workflow.
Since outsourced digital marketers are abreast with marketing trends and are trained in AI technologies, they can introduce AI-powered tools into your marketing campaigns, innovating your digital marketing efforts while optimizing costs.
The success of digital marketing in the United States will accelerate the surge of demand for qualified digital marketing professionals. With talent shortages and unfilled job positions, finding the right person for a particular digital marketing job can take immense time and resources. But when you close a deal with a reputable outsourcing company or the best digital marketing agency, you can say goodbye to unfilled job openings.
KDCI Outsourcing is a Philippine-based BPO company with a track record of helping US clients outsource digital marketing to the Philippines. To provide effective offshore digital marketing, SEM (search engine marketing), and SEO services, our outsourcing experts analyze your company’s marketing needs and goals and offer a tailored outsourcing plan for you, which includes the job roles and headcount of your offshore digital marketing team.
We have digital marketing roles for SEO specialists, content writers, affiliate marketing managers, social media managers, and many more. Our expert recruitment team will vet applicants based on your requirements, carefully screening their resumes and interviewing them to ensure they can work well with your in-house team.
KDCI Outsourcing trains all qualified candidates on your software, so they can work on tasks without delay. As an outsourced digital marketing agency, we make sure our outsourced staff are familiar with the latest industry trends.
Ready to cut overhead costs and reap the benefits of our high-performing Filipino professionals? Contact us now, and let’s work together to up your digital and online marketing game!
Data entry is a prominent administrative task in many industries. That’s why there are data entry clerks who specialize in a particular industry. An e-commerce data entry specialist excels in encoding product data and organizing products. On the other hand, a medical data entry clerk inputs patient and medical records into an electronic health records (EHR) system.
Nowadays, data entry clerks are more than general data encoders that boost operational efficiency; they can also be industry specialists in their own right, providing data-driven industry insights to ensure business growth. Before you outsource data entry to the Philippines, let’s first learn the steps in hiring a data entry clerk. As a bonus, we’ll share a short round-up of the best companies for outsourcing data entry.
Data entry clerk hiring can be challenging at first — especially if you’re the only one doing all the hiring. But really, it just boils down to analyzing your business needs and knowing what you’re looking for in a data entry specialist. Here’s how you can hire a data encoder.
Take a deep dive into your company’s daily operations. What kind of data does your business work with regularly? This question helps you identify if you need a general or specialized data entry operator.
Likewise, you should be able to answer the “why” behind hiring a data entry clerk. Most of the time, businesses hire a data entry operator to optimize efficiency, improve customer satisfaction, maintain data integrity, or cut costs.
Whether you’re hiring a data entry clerk to reduce workload or ensure compliance, having a clear rationale helps set the expectations of your future job seeker and identify if the work is suitable for a part-time or full-time role.
From Microsoft Excel to Amazon Web Services, these are the tools of the trade in data entry. By knowing which programs are used by your in-house team, you can narrow your candidate pool and find a data operator who’s highly proficient with those programs. This saves you time from training your freshly hired remote data entry clerk.
We all have an ideal candidate. Ask yourself: What traits, skills, and qualifications must my data entry clerk have? Apart from software proficiency, your data encoder should have the following:
Data entry jobs don’t require a high educational level, though a college degree is advantageous if the task involves specialized industry knowledge. You can also require potential candidates to have a data entry certification or relevant work experience in your industry.
You now know what you’re looking for. But here comes the tricky part: Writing a data entry clerk job description. Remember, you’re competing with other clients, so a well-written job posting can make the difference between being passed over or attracting a candidate. Keep in mind the following tips:
Including a link to an assessment form in the job description and stating you’re only accepting applications made through the form is also a good way to screen candidates — to see if they’re following directions.
In that form, you can include questions ranging from balancing multiple assignments to dealing with vague instructions. From their answers, you can gauge their character and written communication skills. You can include a link to a typing test to assess their typing speed.
Take note that the words per minute (WPM) differ between industries and tasks. A 30 to 40 WPM is already good for simpler data encoding tasks. If your business operates in the finance, medical, or customer industry, then a 40 to 60 WPM should be the minimum.
Just like how candidates prepare for an interview, clients are also expected to do their part of the share. Online agencies and outsourcing companies include client interviews as part of their hiring process, so make sure you have a list of questions for shortlisted candidates. Here are three examples:
Once a candidate passes the interview, you can onboard and acclimate them to your business’s operations. Provide additional resources, monitor their performance, and ensure timely feedback, so they can improve their performance.
An outsourcing, virtual assistant, or data entry company in the Philippines is the best place to hire and work with a remote data entry clerk. Check out the best companies that offer data entry assistance below.
Based in Pasig City, KDCI Outsourcing is one of the best Philippine BPO companies with a global client base of well-known brands and small and medium-sized enterprises (SMEs). Its diverse portfolio of outsourcing services, from customer care to administrative support, enables it to provide much-needed manpower and streamlined operations at affordable rates.
KDCI Outsourcing’s data processing services are worthy of praise, as the company only hires the best data entry specialists who exhibit the speed, precision, and integrity to accomplish even the most repetitive and data-intensive tasks. The company also employs data entry clerks for niche roles, such as accounting encoders, e-commerce encoders, data conversion specialists, and many more.
Such diversity enables KDCI Outsourcing to train and onboard the right data entry clerk for any need. For example, a client who needs help sorting out financial data and analyzing trends benefits from an accounting encoder’s expertise and industry knowledge. Alternatively, a market research company that collects customer feedback can benefit from a survey encoder’s meticulousness and analytical skills.
By having the right people for the job, you can enjoy all the benefits that come with KDCI Outsourcing’s outsourced data entry solutions: An error-free database, a team of high performers, increased operational efficiency, and reduced expenses.
Headquartered in Quezon City, Outsourced is a BPO company with over a decade of experience in building personalized offshore staffing solutions for clients in various industries, including education, information technology, engineering and architecture, admin and data processing, and more.
As a company that maintains a high quality of service, Outsourced only hires the top 1% of the best data entry clerks. These data entry specialists not only meet your requirements and exhibit proficiency with database systems and customer relationship management (CRM) tools, they are also fast typists and detail-oriented. This allows your data entry team to complete any data encoding task with speed, care, and precision.
Because the outsourcing firm has an ISO (International Organization for Standardization) 27001 certification, rest assured your data entry specialist and the Outsourced team will maintain confidentiality and protect your customers’ data at all costs.
With its talented workforce, world-class services, and ISO certifications, Outsourced makes for an excellent outsourcing partner for businesses of all sizes.
Stealth Agents is a company with a highly experienced team of full-time virtual assistants. The platform’s positive client reviews are a testament to its high hiring standards and world-class virtual assistance services. It handles the bulk of the sourcing and hiring process. Hence, it only matches you with the most qualified virtual assistant that best suits your goals, needs, and qualifications.
Stealth Agents has virtual assistants for every possible task, including inventory management, search engine optimization (SEO), copywriting, and data entry. The company’s virtual assistants for data entry are responsible for keeping databases organized and error-free. With their unparalleled speed and organization skills, they can accomplish data entry tasks with tight deadlines without sacrificing their eye for detail.
Beyond the usual data entry jobs, Stealth Agents’ data entry VAs can create custom reports to give you actionable, data-driven insights on market trends, so you can make the best decision for your business.
However, it’s important to remember that Stealth Agents is not aimed at clients looking for part-time virtual assistants, as the platform believes that growth is more sustainable with a full-time administrative assistant who’s fully dedicated to your business.
Unity Communications prides itself in its 94% client retention rate, offering top-tier outsourcing solutions that help clients — particularly those from the United States — propel their small and Fortune 500 businesses to growth and success. With offices in Mexico, the Philippines, and the United States, this award-winning BPO company allows it to build teams based on the following outsourcing models: offshore, onshore, and nearshore.
While known for its stellar outsourced customer support services, Unity Communications outsources other services, such as tech support, virtual medical assistance, and data entry. Speaking of the latter, the BPO company’s data encoding services cover online research, listing and content management, online data input, and data entry for images, real estate, and payroll.
The firm’s data entry specialists are educated high-performers who can streamline your data encoding and processing operations, giving you more time for research and development, strategic decision-making, and other core business functions. Their commitment to data integrity and confidentiality ensures that all your business’s sensitive data are in safe hands.
Continuous professional development is also a norm in Unity Communications, so data entry specialists can keep up with trends and gain new skills to improve their performance and provide exceptional services to clients. Overall, Unity Communications is a great choice if you want a high-performing data entry specialist team that doesn't take too much toll on your budget.
OnlineJobs.PH is a popular job and talent search platform with a long history of outsourcing work to the Philippines. It is also one of the best places to hire a Philippine-based virtual assistant. Filipino professionals on the platform boast skills and expertise that are most sought after by clients, including virtual assistance, writing, web development, e-commerce, graphic design, and data entry.
There are two ways of hiring a data entry clerk in OnlineJobs.PH: look up resumes or create a job posting. For the first method, you type a skill — in this case, data entry — on the search bar, and the platform will yield a list of virtual assistants who have this skill on their profile. You can review a virtual assistant’s profile and filter results according to your preferred employment type, availability, hourly rates, ID Proof score, and other metrics.
For the second method, you create a job opening and wait for candidates to send their applications. Either way, you will handle all steps of the hiring process, from sifting through applicants’ profiles to interviewing and onboarding qualified candidates. The best part about OnineJobs.PH is its commitment to client security.
Though only available for Premium users, its Background Data Check feature analyzes an applicant’s patterns through their employment history as well as their edit and job application logs. Thanks to this feature, you can ease your worries of hiring a scammer.
While you can create a free OnlineJobs.PH account, upgrading to Pro or Premium is recommended for the added features and benefits, including the ability to read reviews and contact candidates.
With so many companies hiring data entry clerks, finding potentially qualified candidates for the data entry role is like finding a needle in a haystack. If you don’t want to spend time sourcing candidates, look no further than working with a reputable BPO company like KDCI Outsourcing.
At KDCI Outsourcing, we take care of the hiring process from start to finish, interviewing and vetting data encoders based on your requirements. This way, we can help you build a reliable Filipino data entry team composed of professionals with good typing speeds, a strong commitment to data accuracy and integrity, and proven experience and proficiency with your software.
Ready to boost your business’s efficiency at cost-effective rates? Contact us now for inquiries!
Despite the normalcy of in-office and hybrid jobs, remote job opportunities remain appealing for many professionals. In fact, according to Statista, the majority (71%) of remote employees across the world prefer to work in a fully remote set-up, while only 1% and 2% of participants prefer a fully on-site and on-site-first and hybrid set-up, respectively.
In Buffer’s “2023 State of Remote Work” report, 98% of respondents in different parts of the globe agree (versus 2% who said “no”) that they will choose to recommend a remote work structure to people. As the demand for remote jobs increases, companies offering remote jobs are now being posted on job boards left and right. This can be seen in the United States and Canada where professionals have access to over 30,000 remote job openings for high-paying positions, according to a 2021 report by Ladders.
Let’s shift our focus to the Philippines. What makes remote work so appealing among Filipino professionals? This article aims to educate you on everything related to remote work in the Philippine outsourcing industry.
Although we’re past the post-pandemic era, Filipinos have a strong preference for remote (28%) and hybrid (46%) work structures, according to Inquirer.net, citing Jobstreet’s “Future of Recruitment Report.” This pushes employers to offer more flexible work arrangements to attract highly qualified candidates who have the skills and experience for the role.
As the world’s top seventh remote work hub, there are plenty of reasons why remote work arrangements have a profound impact on Filipinos’ lives. Let’s explore them below.
Let’s say your shift starts at 8 am. Every day, you wake up in the wee hours of the morning, groggily dragging yourself out of your house as you yet, again, endure the two- to three-hour commute to your office; you clock out and brave the long commute again. This is the average experience of a Filipino commuter.
The commute to and from the office — in addition to the traffic, poor urban mobility, and jampacked public transportation — leaves Filipinos drained and exhausted to the point of burnout and deteriorating mental well-being. Because of these factors, a staggering 117 hours are wasted on the road. That’s equivalent to five days!
Hence, for many Filipinos, remote work arrangements are heaven-sent. All those hours spent on commuting are now dedicated to quality time with themselves and their loved ones — improving their mental health and work-life balance. Not to mention, Filipino remote workers can squeeze in time for personal errands, take care of kids,
Long, exhausting travel times take a toll on one’s productivity levels. With remote work, Filipino professionals become happier and more productive. According to the Manila Bulletin, citing the “Employee Job Happiness Index 2024,” fully remote Filipino employees are happier with their jobs, scoring 4.92/7 points and 4.82/7 points in terms of work-life balance and job satisfaction, respectively.
This can be attributed to several factors, such as a conducive work-from-home (WFH) environment, increased quality time with loved ones, and reduced stress levels due to the absence of hours-long commutes. Because remote workers are more satisfied with their jobs, companies are less likely to face higher employee turnover rates.
From transportation fares to daily morning cups of coffee, working in the office brings a lot of expenses. As of this writing, fares for traditional and modern jeepneys respectively cost ₱13 ($0.23 USD) and ₱15 ($0.26 USD), whereas ride-hailing fares can soar to a hundred Pesos depending on factors such as surge charges and distance, in addition to the base fare.
Food expenditure may vary due to the differing cost of food between office cafeterias, fast food chains, and restaurants. While Filipinos can bring lunch to the office, there’s no denying that food and transport expenses add up quickly, totaling hundreds to thousands of Pesos a month.
Remote work eliminates most of these expenses, helping Filipino professionals allot more of their budget to future investments. At the same time, they can enjoy healthy home-cooked meals instead of dining out at a convenience store or fast food chain.
School closures, massive layoffs, loss of life, and the digital divide. There’s no denying the profound impact the COVID-19 pandemic left on everyone’s lives. On a positive note, though, the health crisis served as an awakening for many in the workforce, with businesses shifting to remote work and recognizing its benefits to employees.
While not every job can be done remotely, the pandemic showed that most jobs can be accomplished from the comfort of one’s home. This section discusses the state of remote work in the Philippine outsourcing industry, from the COVID-19 to the post-pandemic era.
Due to financial losses brought by the COVID-19 crisis, many contracting companies and clients inevitably pulled from business process outsourcing (BPO) companies, placing 37.7% of employees on no-work-no-pay or floating status, which refers to the temporary suspension of work without termination. Because they were not given work, this arrangement left employees — especially breadwinners — without monetary compensation.
Despite the prevalence of unemployment in many sectors, the Philippine BPO industry stood strong amidst the COVID-19 pandemic. To ensure social distancing, strict compliance with quarantine measures, and business continuity, many Philippine offshore outsourcing companies implemented remote work arrangements, forcing employees to bring their office computers and peripherals to their homes.
Some offshore outsourcing firms even offered to send equipment or provide housing in apartments, hotels, or office premises so their employees could work properly. According to Philstar.com, citing the IT-Business Process Association of the Philippines (IBPAP), 58% of BPO employees worked in company-paid hotels or from their homes, while only 15% of BPO staff were included in the company’s skeletal workforce during Luzon’s enhanced community quarantine (ECQ).
Although outsourcing companies implemented automation and cloud technologies, the pandemic illuminated long-recurring challenges in the Philippines. One such challenge is stable internet connectivity, which is rooted in the country’s lackluster IT infrastructure. For some BPO employees, working remotely with poor internet connection was a hurdle, preventing them from completing tasks and maintaining optimal productivity.
Still, the Philippine BPO industry has remained a premier contributor to employment and growth, creating around 120,000 jobs from 2020 to 2021 and generating a revenue increase of 1.4%. In addition, the pandemic spurred the demand for outsourcing healthcare, retail, and financial services, allowing BPO companies in the Philippines to thrive during the crisis.
Despite the feasibility of remote work in the Philippine outsourcing industry, the return-to-office (RTO) mandate sparked an uproar among BPO employees. While the RTO mandate could help reignite pandemic-affected sectors and encourage spending and economic growth, the order came off as “inhumane” as an IT-BPO coalition group cited inadequate transportation and the “volatility” of the crisis for slamming the mandate, reported Philstar.com. According to Bienvenido Laguesma — the secretary of the Department of Labor and Employment (DOLE) — BPO employees must be consulted should companies require them to work on-site.
The pushback is understandable given that the Philippine BPO industry has fully integrated into the remote work set-up. Unsurprisingly, for seven in 10 Filipino employees who want to stay in their current company or apply to another one, it is a deal-breaker if they can’t permanently work hybrid or fully remote, reported Philstar.com The Freeman, citing the 2022–2023 Global Talent Trends study by Mercer.
Initially, the Philippine Economic Zone Authority (PEZA) extended Registered Business Enterprises (RBE) and IT-BPOs’ 70% in-office and 30% WFH arrangements to September 12, 2022. This decision, however, was reversed when the Department of Finance announced the extension of the WFH arrangement “until further notice.”
While BPO firms like KDCI Outsourcing have on-site, hybrid, and remote positions, an outsourcing partner must always be ready for change. To improve employees’ experience in remote work in the Philippine outsourcing industry, every BPO company must invest in automation and AI tools to streamline tedious processes and improve efficiency.
Because remote work poses a risk to data security, BPO companies must not only provide secure data privacy solutions but also educate employees on maintaining good cybersecurity hygiene. These hygiene practices include avoiding phishing scams, updating passwords and security software, and backing up files in the cloud.
Furthermore, with meetings being conducted online, BPO companies must provide videoconferencing tools that promote seamless collaboration between team members and clients. Likewise, remote team management is a vital skill that can’t be overlooked if team leaders and project coordinators want to hone their leadership acumen.
The BPO industry will continue to boom. The latest Philippine outsourcing statistics show that the outsourcing sector is projected to grow by 6% in 2025. With this in mind, BPO companies should look forward to a brighter future for the industry while futureproofing their operations and employees to ensure competitiveness.
There are a plethora of tools for remote work. Below is a short round-up of the best tools and software for this work arrangement. Maybe your company is using or has used most, if not, all of the following at some point!
This project management app is a staple of any offshore team. With this tool, you can create and assign task cards and set deadlines with a click of a button. The ability to create a project ensures that all tasks for every initiative are organized, accessible, and integrated into your daily workflow.
Moreover, Asana’s Rule feature minimizes human input for certain actions. By using its recommended rules or creating your own rules, your outsourcing team can enjoy top-tier efficiency and optimize project management. Trello and ClickUp are good alternatives to Asana.
Gmail, Google Docs, Google Sheets, and many more are every remote worker’s go-to tools. Google products are available on multiple platforms, making it easy to send emails, edit documents and spreadsheets, and share files on the go with your phone or computer.
Microsoft Teams, or MS Teams, is another popular program for remote employees and Philippine BPOs. It boasts a whole suite of features, including an integrated calendar for checking virtual meeting schedules and responding to meeting invites as well as a One Drive directory for accessing Microsoft files.
What’s more, you can add Dropbox and other apps to streamline workflow and enable seamless engagement with colleagues. While MS Teams involves a slight learning curve for newcomers, its functionality and unique features make it a better alternative to Skype.
Slack is a platform designed to optimize communication between remote employees and clients. Although it has the standard features of messaging and videoconferencing platforms, the tool’s Slack AI is its best feature.
Slack AI is your handy AI-powered partner; it provides summaries of conversations, so employees won’t miss any team updates and announcements. During virtual meetings, Slack AI does the tedious work of note-taking for you. This way, you can listen to the meeting with all ears. Large enterprises and small businesses also use Slack, so consider using this software if you need an all-in-one AI-powered tool.
Canva is a graphic design tool not just for offshore outsourcing creative teams, but also for Filipino remote workers who have little graphic design experience. From its catalog of templates, you can create presentations, infographics, marketing materials, brochures, and other visual content for social media, blog articles, and the like.
Canva also has stock photos and an AI image generator for your design needs. With its intuitive interface and drag-and-drop elements, Canva is a user-friendly tool for anyone in the Philippine BPO industry and beyond.
The pandemic proved one thing: the feasibility of remote work. In the Philippines, the pros outweigh the cons. Filipino remote workers dedicate more time to themselves, spend less money on food and transportation, and enjoy heightened productivity levels.
At KDCI Outsourcing, our remote team of Filipino professionals works round-the-clock to provide you with cost-effective, high-quality services from the comfort of their homes. Whether you prefer communicating on Slack or delegating tasks on Asana, we use the same tools as your business for smooth collaboration.
Need remote staffing solutions for your outsourced business operations? Contact us now for inquiries.
Although companies are opening positions for in-office and hybrid work, remote jobs remain an attractive option for professionals. With remote positions, you can work from the comfort of your home, or a cafe or beach — your call. At the same time, you’ll get opportunities to interact and collaborate with foreign clients and earn a higher paycheck.
If you’re a data entry specialist looking for remote work, this article is for you. It contains a list of companies and platforms that typically have remote job opportunities for data entry professionals.
BPO companies are third-party service providers hired by a client, known as the contracting company. For example, a contracting company from the United States may outsource data entry to a Philippine BPO firm, so it can pool its efforts on core business functions and leverage the skilled labor of Filipinos at a fraction of the cost of in-house hires.
While BPO is commonly associated with outsourcing customer support, its scope of services has since expanded to include services in a wide range of industries, from e-commerce to real estate. The BPO industry is also known for its abundance of job openings and steady career growth.
Because BPO companies operate 24/7, applicants can find a position that aligns with their lifestyle and schedule. A candidate, for instance, may apply for a remote data entry job if they take care of children or live hours away from the company. Whether it’s the flexibility of BPO jobs or the long-term success it promises, outsourcing companies make the best option for any professional.
First on our round-up of the best companies for remote data entry jobs is none other than KDCI Outsourcing. Headquartered in Pasig City, Philippines, KDCI Outsourcing is a pioneer of world-class outsourcing services, helping clients achieve operational efficiency while maintaining cost-effectiveness. It has worked with well-known brands and businesses, such as Amazon, Apple, Nike, and Softonic.
As for KDCI Outsourcing’s data processing services, the company employs remote professionals specializing in different data entry tasks. These include a data cleansing specialist to ensure compliance and accuracy, as well as a database administrator to maintain database security.
While KDCI Outsourcing has data entry specialists for general data entry needs, it also hires specialized data encoders. Account encoders input numerical and financial information, whereas e-commerce encoders enter product information and organize products in an e-commerce website.
Whether you excel at inputting and analyzing survey results or compiling mail lists using a customer relationship management (CRM) tool, KDCI Outsourcing offers diverse full-time remote data entry jobs for any data entry professional.
Attention to detail, analytical thinking, time management, communication skills, and fast and accurate typing are the most sought-after skills in the company. These skill sets make KDCI Outsourcing the best choice for persistent, keen-eyed data entry professionals who can thrive in a fast-paced working environment and collaborate with international clients from different industries.
BruntWork is another leading outsourcing company with a global clientele, spanning from the United States to Australia. It offers comprehensive outsourcing services to businesses in different industries, such as e-commerce, real estate, and travel. Since its founding, BruntWork has consistently maintained high standards for its outsourced services without compromising cost savings and efficiency.
Because of these standards, the outsourcing firm only hires the best remote data entry professionals, preferring those with an eye for meticulousness and accuracy. At BruntWork, a data entry specialist can work on manual and digital data entry tasks and other remote data entry jobs that suit their skills and experience.
From freelance to full-time day shift remote data entry jobs, you have plenty of options. However, you must pass the technical check and meet the minimum device requirements, as well as undergo a series of interviews, beginning with the initial interview followed by the recruiter’s interview, and capping off with the much-awaited client interview.
Overall, BruntWork is one of the best companies for remote data entry jobs for service-oriented remote workers who want more variety in employment type and shift schedules.
When people think of a remote job, the first thing that usually comes to mind is a freelance marketplace, and they’re right! Freelancers are their own bosses, working from home according to their schedules. Because of these perks, freelance marketplaces are the best companies for remote data entry jobs.
However, freelancing is a competitive industry. With nearly two billion freelancers in the world, standing out from the crowd is a tough hill to conquer. If you aspire to be a freelance data entry clerk, you should approach freelancing with an entrepreneurial mindset.
Since its inception, Upwork has been one of the best freelance platforms for remote job opportunities in any industry and specialization imaginable — from administration support and writing to AI and engineering — catering to a diverse range of general and specialized skills. As a long-standing platform, the competition is tough. While people steer clear of Upwork due to oversaturation, some freelancers — particularly those with niche skills and strong profiles — stand out in the crowd.
The platform is free to join. You can create a profile highlighting your education, work experiences, skills, and expertise. Most importantly, it must detail how your data entry services will benefit your clients. As mentioned, you’ll have a lot of competition, and a winning profile is one way to get your foot in the door.
While there are job postings that center on general data entry work, some listings are more niche. For example, you might find online data entry jobs that require knowledge of the client’s industry or popular e-commerce platforms, such as Amazon, eBay, and Shopify. Alternatively, you can create a project dedicated to data entry work, whether it’s transcription, data scraping, or any data entry skill you’re comfortable doing.
However, take note that Connects are consumed when submitting a proposal. You can purchase Connects or earn them for free. Although Upwork has a steady stream of new job postings, this platform is recommended for remote workers with a more solid skill set.
GoLance is a platform that provides top-notch freelance services to clients from around the globe. Its talented freelancers boast a diverse range of skills, including writing, project management, virtual assistance, web development, and many more. GoLance’s value for inclusivity also presents equal opportunities for all freelancers.
Like Upwork, you need more than just a good profile, you need a great one! To increase your chances of landing remote job opportunities for data entry assignments, dedicate a portion of your time to completing your profile. Upload a video self-introduction, identify your core skills, and craft a snappy headline. The bio is the most challenging to write. The content — especially the first 250 characters — must hook your potential client and give an idea of the value of your data entry services.
When applying for a data entry job, be extra mindful of the computer skills needed by the client. This can include proficiency in using Google Docs, Microsoft Excel, or a CRM program. However, GoLance has fewer clients than most popular freelance platforms, greatly reducing your job prospects.
Unlike BPO companies that offer a more diverse selection of services, virtual assistant companies specialize in providing VA services. These companies hire a data entry clerk or a virtual assistant to meet their clients’ needs. They offer online data entry jobs and provide a steady paycheck to remote workers.
Because virtual assistance is a skill-based occupation, professionals interested in applying for remote positions in VA companies must offer more than data entry and other clerical skills.
Headquartered in the Philippines, GoVirtuals is a virtual assistant company home to highly skilled remote Filipino virtual assistants who provide world-class VA services to clients based in Canada, the United Arab Emirates, the United States, and many more. The company’s services include data research, Canva graphic design, email marketing, copywriting, branding, and data entry, to name a few.
As a company that prioritizes its clients’ value for money, GoVirtuals only hires virtual data entry assistants who best match their customers’ requirements and can complete online data entry jobs productively and efficiently without compromising quality.
You can apply for a virtual assistant position by completing an online application form containing questions on stress management, task prioritization, and the like. You’ll also have to include a three-minute introduction video, take an assessment test, and prepare for a phone interview.
Based on your virtual assistant and data entry skills and professional background, GoVirtuals will shortlist you and other candidates to the client, who will then conduct an interview to determine the best remote worker for their business.
It’s important to remember that your hours will be tracked using Hubstaff, a time-tracking program. To ensure transparency, the client will have access to your productivity data, hours worked, and completed data entry work.
OVA Virtual is a Philippine women-led virtual assistance service provider known for its social responsibility and cost-effective, state-of-the-art VA services. Its remote opportunities include positions for executive assistants, general admin assistants, real estate virtual assistants, human resources specialists, and more.
It’s recommended to diversify your offerings to cover other essential skills, such as customer service, market research, and risk assessment. A client looking for a general admin assistant expects their remote worker to possess not just document management skills but also project management and employee orientation skills. Likewise, a client hiring a real estate virtual assistant, on the other hand, expects their virtual assistant to create brochures, update listings, monitor trends, and communicate with real estate clients and agents.
OVA Virtual handles the sourcing process, shortlisting candidates that align with their client’s requirements and needs. If you’re one of those shortlisted applicants, the client will interview you and may work with you if they think you’re the best fit. Overall, OVA Virtual is a great choice for professionals looking to level their data encoding career.
Definitely! Companies in real estate, e-commerce, health, and finance industries sometimes offer remote opportunities for data encoders. You can also check local organizations for remote job openings. LinkedIn is also a good option, as some companies post openings there. The trick here is to widen your options. Don’t limit yourself to just freelancing or outsourcing companies.
Companies look for a remote data entry clerk who exhibit excellent attention to detail and organizational skills. Fast and accurate typing skills are a must since data entry professionals work on multiple assignments under pressure. Proficiency in Microsoft products and database tools is another must-have. If you’re knowledgeable about Shopify or Amazon, that’s a huge plus, too!
Absolutely! Remember, a remote data entry clerk’s doesn’t just enter data on a database; they also do research and data analysis. When applying as a remote data entry clerk, some companies require these skills.
Technical requirement checks are part of the application process. Companies do this to see if your device meets the minimum requirements and can handle day-to-day work without issues.
Apart from a working computer or laptop, you’ll need a fast and stable internet connection, noise-canceling headphones, and a webcam.
We hope this article has helped you identify a career opportunity for your data entry skills. Data entry jobs are in demand, so there will always be job opportunities around the corner if you know where to look. But if you’re a client looking to outsource data entry to the Philippines, we recommend KDCI Outsourcing.
We tailor our outsourcing solutions according to your teams — and in the process — help you build a remote data processing team to complete any data entry task. By availing of our outsourced data entry services, your business will have a more standardized database that meets data compliance standards and regulations, along with the added benefit of efficiency and cost savings brought by our Filipino team.
Contact us now, and we’ll be happy to provide you with a quote for outsourcing data entry.
Majestic natural scenery, happy-go-lucky people, great English skills, and a thriving BPO sector — these are the things associated with the Philippines. Since the genesis of the country’s outsourcing industry, it has drawn countless foreign companies, offering world-class outsourcing services that promise business growth and a 70% to 90% reduction on overhead expenses. Want to find out the country’s outsourcing clients? Here are the countries outsourcing to the Philippines.
The United States may be associated with its role as one of the global powers in the international scene. But interestingly, it is also a big player in the business process outsourcing industry, contributing a 2024 revenue of $81,445.9 million and exhibiting a 9.4% Compound Annual Growth Rate (CAGR) from 2025 until 2030, according to Horizon Grand View Research.
Furthermore, the United States and the Philippines have a long-established diplomatic relationship that dates back to 1946 — the year the latter became an independent country. Because of their shared history and the Philippines’ high English proficiency, the Southeast Asian state has become one of the best countries for outsourcing work.
While many well-known companies, such as Apple, Adobe, and Google, are outsourcing to overseas, this venture has been gaining traction in small and medium-sized enterprises (SMEs). Here are three examples of services that the United States outsources:
Compared to half a decade ago, more tech executives in the United States (over 44%) are now considering outsourcing. From data security to software development, tech companies and corporations outsource these services to the best BPOs in the Philippines to get the best of both worlds: Highly qualified IT professionals and lower labor costs.
Alarmingly, Statista found that US-based corporations have been a target of network intrusion, data breaches, ransomware, and other forms of cybercrime, potentially causing the United States to surpass at least $639 billion in losses.
Hence, by outsourcing IT services, companies can work with offshore cybersecurity professionals who can employ more robust security measures to curb and avoid the costly repercussions of cybercrime.
The United States’ financial sector is critical to economic growth, accounting for an estimated 8% of the country’s gross domestic product (GDP). However, if we dig deeper, the country’s financial sector is not all that bright. The insurance industry, for example, is facing a talent shortage as thousands of individuals are retiring from their professions. Younger professionals are showing their disinterest in the field as well.
Issues concerning talent retention and lack of interest also extend to the banking and real estate industries. By outsourcing financial services to a BPO company, US-based companies can fill talent gaps without the additional cost of retaining talent.
Training and hiring costs are also slashed since the outsourcing provider handles the training of their outsourced team of financial specialists. This enables companies to reduce their employees’ workload and scale their business according to demand.
Americans are dissatisfied with customer service. According to the National Customer Rage study by the Customer Care Measurement and Consulting (CCMC), cited by the National Public Radio (NPR), speaking loudly or yelling was how nearly half (43%) of US customers let out their frustrations about a problem. Because customer service is tantamount to success, poor customer support can sully a company’s reputation and cause financial losses.
US companies outsourcing customer service to the Philippines enjoy increased customer satisfaction and streamlined digital customer service support. Thanks to Filipinos’ neutral accents and stellar English skills, they can excel in voice and non-voice customer support and provide high-quality round-the-clock support.
Located in Europe, the United Kingdom — known for its rich history and the Royal Family — is also a country that outsources to the Philippines. With a revenue of $17,750.3 million in the outsourcing industry, the country is poised to experience a 10.9% CAGR from 2025 until 2030, as reported by Horizon Grand View Research.
According to YouGov, 26% of British companies are outsourcing operations (versus 17% of non-outsourcers) to an outsourcing provider due to cost-effectiveness and a lack of budget and talent. With Avon, HSBC, and Spotship garnering success through outsourcing, it has become a widespread practice among British companies. Below are the services commonly outsourced to an overseas BPO company:
Back-office operations refer to non-customer-facing functions that support and ensure the smooth operation of a business. They typically include human resources, sales processing, procurement, and IT.
In the United Kingdom, companies partner with an outsourcing provider to minimize expenses, which benefits businesses — especially smaller ones with tight budgets — as they can leverage the expertise of back-office personnel, like virtual assistants, from a Philippine outsourcing company without investing additional resources in training and equipment.
As a result, UK companies can focus on core operations, like research and development, which enables revenue growth and drives success.
The United Kingdom is a leader in Europe’s IT industry, with an astounding market value of $1.1 trillion. Despite this, unsurprisingly, YouGov found that 34% of companies outsource IT to a third-party service provider, and rightfully so.
Because UK companies value cost-effectiveness and better operational efficiency, they greatly benefit from the expert knowledge of an outsourced team of IT professionals, or even an IT expert working on a contractual basis. All of which are cheaper than in-house IT staff members.
Outsourcing also comes with more choices, allowing businesses to choose the right expert for any IT need, whether it’s software development, network administration, or cybersecurity solutions.
So, by delegating IT services to IT outsourcing companies or an independent contractor, British businesses can close talent gaps and enjoy the peace of mind brought by a more robust IT infrastructure.
The penetration of technology in payroll and the growing demand for offshore outsourcing has led UK companies to recalibrate their business strategies. According to YouGov, British decision-makers (28%) opt to outsource payroll to a service provider because of a lack of financial resources and a shortage of qualified talent in their companies.
As payroll is inherently a meticulous job, a simple mistake can make or break trust. For instance, Pay As You Earn (PAYE) employees reported errors in their payroll, including underpayment (78%) and overpayment (19%). While such payroll mishaps stem from human error (46%), they’re either rectified within the day (13%) or in a span of weeks (56%).
That’s why outsourcing payroll to a BPO company in the Philippines does wonders for UK companies. They have access to skilled professionals who have high regard for accuracy, calculating employees’ wages with little room for error. By minimizing the margin of error, employees are more likely to regain their trust in payroll specialists as well as ensure compliance with UK payroll regulations.
Outsourced payroll specialists from the Philippines can also cover downtimes of in-house specialists, so employees can still receive their paychecks on time. With outsourcing service companies employing advanced payroll software, offshore payroll experts can speed up calculations and protect sensitive financial data.
Closer to Southeast Asia is none other than Australia — a country with breathtaking natural landscapes and multicultural communities. According to Horizon Grand View Research’s report, Australia’s business process outsourcing revenue in 2024 amounts to $3,566.9, projecting a growth of 8.9% CAGR from 2025 until 2030.
As Australian businesses struggle with labor shortages — partly due to the country’s aging population — and high overhead expenses, offshore outsourcing has become a more appealing business strategy. Because Australian workplaces are embracing remote work, this shift in mindset has led to businesses realizing the benefits of this setup in the modern workplace. With video-based communication and other digital tools taking center stage, remote collaboration has become more seamless than ever.
Since offshore outsourcing often involves working with a home-based outsourced team, Australian companies are seeing the positives of remote work and outsourcing in the flesh — specifically, smooth collaboration and reduced expenses. Like the aforementioned countries, Australia outsources IT and financial services. However, there are other services the country delegates to a foreign company.
Digital marketing is defined as the promotion of products and services via digital platforms, such as social media and websites. It also leverages search engine optimization (SEO), paid ads, social media content creation, and email marketing when crafting marketing campaigns.
According to the Association for Data-Driven Marketing and Advertising (ADMA), citing the Australian Privacy Index 2022 by Deloitte, a small percentage (30%) of individuals have expressed their satisfaction with a brand’s delivery of personalized experiences. What’s even alarming is that brands are coming off as “creepy.” Combine this with labor shortages and evolving technologies and regulations, it can be hard to keep up.
By outsourcing digital marketing initiatives to a Philippine outsourcing company, Australian companies can work with skilled Filipino professionals who excel at delivering personalized, non-creepy campaigns that comply with the General Data Protection Regulation (GDPR) and the Australian Privacy Act. This eases the regulatory burden most often shouldered by Australian businesses.
The cost-effectiveness of Filipino labor and the timezone advantage also work in the country’s favor, reducing overhead expenses and promoting hassle-free collaboration between in-house employees and offshore digital marketers.
With Australian brands focusing their design efforts on visual branding, there is now a demand for skilled graphic designers. Unfortunately, companies end up hiring designers that have a lackluster understanding of design or lack the artistic acumen to craft high-fidelity visual content.
To any company, bad hires are detrimental to success. Not only do bad hires produce low-quality work, they also tarnish a company’s reputation — potentially causing client and financial loss.
Delegating design work to a reliable outsourcing partner or Philippine creative agencies can help prevent the aftermath of a bad hire. Whether companies need web design or multimedia design assistance, Filipino professionals in Philippine-based graphic design firms bring fresh ideas and trends to the table.
This allows them to produce creative visuals that maintain a consistent brand identity, captivate the Australian demographic, and convert would-be customers. By hiring the right Filipino graphic designer, Australian companies can expect faster turnaround times and a significant return on investment (ROI) on outsourcing design.
While it’s true that Australian employers find it easy to hire people, not everyone shares the same sentiment, as reported by the Recruitment Experiences and Outlook Survey (REOS) on the Australian Government’s official website. The survey revealed that poor working conditions (24%) and shortage of qualified hires (38%) are the most prevalent challenges employers face.
Thanks to the growing demand for business process outsourcing solutions, Australian companies can offload HR and recruitment functions to an outsourcing partner, specifically a recruitment process outsourcing company.
Offshore outsourcing lets Australian businesses access specialized talent from the Philippines at budget-friendly rates, allowing employers to close labor shortages while slashing overhead expenses. At the same time, external hires from the Philippine BPO industry bring the gift of best hiring practices and technologies, which can fast-track HR and recruitment operations and bolster efficiency.
Overall, it is clear why most businesses in Western countries outsource to a foreign company. From hiring qualified professionals for a role to bolstering cybersecurity at a fraction of the cost, an outsourced team of experts rivals or surpasses the caliber of in-house hires. If outsourcing operations are on your radar right now, choose KDCI Outsourcing.
Headquartered in Pasig City, Philippines, KDCI Outsourcing has been a key contributor to the Philippine BPO industry, successfully delivering state-of-the-art outsourcing services to clients abroad since 2011. Speaking of services, its outsourcing solutions are broad. From travel hospitality to real estate, KDCI Outsourcing’s skilled workforce makes sure your business is primed for industry success.
As your outsourcing partner, we tailor our solutions according to your needs and workplace culture. Through our careful screening of our Filipino offshore team of professionals, you can count on us to recruit outsourcing staff that aligns with your vision and expectations.
Ready to take the next step? Contact us now, and bask in your newfound success with KDCI Outsourcing!
Businesses in all industries thrive on information and data. More than unlocking market opportunities through data-driven decisions, data can help build trust. For example, top accounting firms and property management companies employ robust security systems to protect financial and personal information from fraud and breaches. As your business amasses data, organizing and updating databases can be tedious. The good news? You can hire a data entry assistant.
If you’re wondering, “What does a data entry assistant do?” A data entry clerk performs administrative tasks — specifically data entry, organization, and research — supporting their client’s data entry needs and business decision efforts. Because of the inherent risk associated with the data entry clerk job, they handle confidential information care, so sensitive data doesn’t fall into the wrong hands.
This article tackles common data entry assistant responsibilities and skills, as well as the advantages of hiring a professional for a data entry role.
You might be thinking, “Data entry is an easy job. My employees can do that.” While employees have experience in some form of data entry work, a data entry assistant is trained to handle the rigors of their profession. Here are the four benefits of hiring a data entry clerk for your business:
Hiring a new in-house employee is an investment, albeit a costly one. However, nowadays, companies can tap into a global talent pool and increase their options for potential hires. For example, you can outsource data entry to the Philippines or work with Philippine data entry companies to reap the benefits of working with offshore Filipino data entry professionals, such as better cultural alignment, high English proficiency, and strong work ethic.
Because Filipino data entry clerks work in-office or at home, investing in office spaces, office equipment, and training is out of the picture. This allows you to dedicate more of your expenses to pivotal business investments.
Data entry is a time-consuming task that requires precision, focus, organization, and attention to detail. Because of that, delegating data entry tasks to your in-house employees is not a good idea. Most likely, your staff is already overwhelmed with workload. If they take on more job responsibilities, they risk burnout, increasing their stress levels, heightening job dissatisfaction, and lowering their productivity.
When you hire a data entry specialist, they can take care of your business’s data entry needs without overwhelming your in-house staff members. As a result, you and your employees can dedicate their working hours to more pressing or strategic tasks, improving overall efficiency.
To the untrained eye, organizing datasets is nothing but a tricky and challenging feat. However — to a seasoned data entry virtual assistant with superb organization skills — data organization is second nature as they can arrange and categorize information according to certain specifications.
Plus, you no longer have to grapple with outdated information since data entry professionals keep your databases up-to-date for any changes in data. When your databases are organized and updated, you can make data-driven decisions that guide your company’s success.
A data entry job doesn’t have to be full-time. Sometimes, you only need the help of a data entry assistant for a period of time due to increased dataset volume, and that’s okay. The beauty of this is that you can hire more or downsize your data entry team according to demand and business needs without hiring or letting go of in-house staff and compromising operational efficiency.
Data entry job responsibilities go beyond the literal data entry tasks. Data entry professionals organize, compile, research, and analyze data, making them a great asset to any business. Below, we will tackle the most common data entry assistant responsibilities.
From personal information to numerical data, a data entry clerk compiles information in a data management program or customer relationship management (CRM) tool for easy organization, access, and retrieval. A data entry assistant also inputs data from physical documents into a digital database. They can update customer information and remove old data to keep databases timely.
Because businesses store large volumes of data, a data entry specialist can group information into categories, such as by location and date, making it easier to find the required data for any business need. This helps minimize errors and saves time on tedious data searches. These professionals also create folder hierarchies and provide descriptive filenames for spreadsheets and data files, improving efficiency.
A data entry assistant cross-checks an organization’s databases to uncover data conflicts, ensuring accurate data retrieval for research, reporting, and analysis purposes. They rectify errors, such as duplicate entries, typos, and incorrect names, so businesses can meet the highest data standards and avoid operational inefficiencies. Data entry professionals work with in-house employees to check data to maintain consistency.
Data entry specialists gather data from various sources, including websites and existing studies. Through extensive cross-checking, they can validate and verify the credibility and timeliness of the information to ensure data accuracy and relevance. Depending on the client and industry, a data entry assistant may be tasked to analyze data, consolidating all information into graphs, charts, or reports to provide data-driven insights on trends and patterns.
A data entry virtual assistant transcribes audio from interviews, meetings, lectures, customer phone calls, and the like into text manually or using an AI transcription tool. This allows businesses to use transcribed information for future reference.
For example, customer service teams can use call transcripts to improve employee training and provide insights into employee performance. Data entry professionals working on transcription boast excellent listening, typing, and proofreading skills, so all inputted text accurately matches the audio material.
Data entry professionals back up databases and files in case of data loss, accidental deletion, unauthorized access, or cyberattacks. This way, clients can restore and access backed-up data after an attack, preventing additional expenses and tedious re-input of more than a month’s worth of data.
Data entry clerks help maintain the reputation of businesses by complying with their client’s security measures as well as the General Data Protection Regulation (GDPR) and other data privacy and security regulations to avoid penalties and breaches of customer trust.
Whether it’s a company memo or report, a data administrative assistant uses the appropriate word processing program to draft documents and format them according to their client’s requirements.
Possessing the right skills is key to success for any data entry job. That’s why, as a client, you must screen your candidates carefully and keep an eye out for the skill sets below, so your new hire is as versatile as they are competent.
Data entry professionals must be familiar with the tools of the trade, including Microsoft Excel, MS Office Word, Google Docs, Hubspot, and other data management and data entry software. This reduces the time spent learning the ropes of a particular software, which can contribute to errors and inefficiencies.
Before hiring a data entry clerk, it’s recommended to specify which CRM or database tools your company uses, so that candidates who are familiar with your preferred tools can apply for the data entry role.
Strong typing skills are about speed and accuracy. In the workplace, turnaround times are fast. Hence, a data clerk must be able to organize and input large data volumes accurately — all within your prescribed timeline.
Data entry professionals with high words per minute (WPM) set themselves apart from other candidates with lower WPM. However, it’s important to remember that what’s considered “good” WPM may vary between tasks and niches. If your business operates in the finance industry, 60 WPM is already good enough.
Apart from computer literacy and typing skills, organization skills are also the backbone of a data entry job. Because datasets tend to be disorganized, a data entry administrative assistant must be able to compile and organize information into something more presentable for the client. They should be able to create folder hierarchies that make company files easily accessible for every employee.
Again, research assignments vary by industry. Regardless, a data entry virtual assistant must know where to look for data. Critical thinking skills also come into play here, as a data administrative assistant should be able to assess the quality of the data before including it in a report.
Everyone makes mistakes and overlooks details from time to time. However, an individual who lands a data entry position has the keen observation skills to go through information with a fine-toothed comb meticulously, spotting overlooked errors and correcting them as needed to ensure data integrity.
A data entry job requires a lot of focus. Though repetitive, data entry professionals must be able to focus on the task for extended periods to maintain data accuracy and consistency. The ability to persist amid increased workload and tight deadlines is a plus, too. When persistence is combined with strong organizational skills, you can rely on your data entry specialist to manage their workload and complete their tasks on time.
No data entry specialist is an island. When a person works in a data entry position, they collaborate and communicate with their colleagues — either verbally or in writing — to verify data, report data issues, and work out inconsistencies. Without good communication skills — or even interpersonal skills — data entry professionals may struggle to resolve problems that command urgent attention.
In a job where customers trust your business to handle and store data, integrity goes a long way. Data entry professionals sign non-disclosure agreements (NDAs), so they’re responsible for upholding confidentiality when processing sensitive information.
Furthermore, they must not fabricate data or use customer information to perform personal transactions. Because data entry clerks work remotely, they must periodically check for viruses, avoid clicking on suspicious links, and follow their client’s encryption protocols.
If you don’t know how to write a data entry assistant job description, here are two tips to help you craft a solid job post for the role:
In your data entry assistant job description, include whether the data entry position is freelance, part-time, full-time, contractual, or project-based. This helps narrow down your pool of candidates. For example, if the role is for a full-time position, you’ll most likely receive applications from candidates who can do full-time work.
Being transparent about working hours and including your local time zone also helps attract candidates who can work on your preferred schedule for better time zone alignment.
Just by reading your data entry assistant job description, candidates should have a clear idea of their expected tasks and responsibilities. What kind of data will your new hire work on? Will the candidate transcribe audio files?
Go into the specifics, but not to the point of making the job responsibilities too long. These day-to-day responsibilities enable candidates to assess their skills and qualifications, helping them make an informed decision of whether or not to proceed with the application.
Data entry assistants are vital members of the workforce. Without these professionals, no administrative or data entry tasks will be completed on time. Furthermore, in-house employees will be left with additional tasks in their ever-increasing workload, triggering stress and reducing productivity. Fortunately, with the popularity of outsourcing, you can outsource data entry and administrative tasks to the best BPOs in the Philippines.
At KDCI Outsourcing, we offer cutting-edge data processing services for overwhelmed clients, providing them with tailored solutions that slash overhead expenses while promising significant improvements in efficiency. With our expert hiring team, we can vet potential candidates based on your requirements, and assist you with building a full data processing team that’s not only proficient with your software, but also has the mindset and attitude to collaborate with your team.
Contact us now, and let’s work together to supercharge your data entry game!
Until now, outsourcing to the Philippines has remained a wise business venture for overseas brands — especially those from Western countries. As one of the outsourcing industry’s powerhouses, there’s data to back this assertion.
In 2020, the revenue of the country’s outsourcing industry was valued at $26.7 billion, a slight increase from 2019’s $26.3 billion, skyrocketing to $29.49 billion in 2021 and $32.5 billion the following year. Presently, the 2024 revenue of the Philippine BPO industry is at $38 billion, according to the IT and Business Process Association of the Philippines (IBPAP). This is up from 2023’s $35.5 billion, exhibiting an astounding growth rate of 7% versus the 3.5% global average.
With an estimated 6% economic growth rate for 2025, we can expect a brighter future for the country’s business process outsourcing industry. Whether you’re shifting business operations to offshoring, or currently outsourcing to the Philippines, having a clearer picture of the industry can do wonders for your business.
In this day and age, more and more industries are leveraging global outsourcing to access world-class talent and maintain operational efficiency at a lower cost. Let’s find out which industries outsource the most, based on Deloitte’s “2021 Global Shared Services and Outsourcing Survey.”
As the digital landscape evolves and cybersecurity threats loom, IT positions itself as the most outsourced service at 54%. After all, IT teams are an indispensable asset of any business. But due to the hefty cost of in-house hiring, companies resort to information technology outsourcing (ITO), delegating IT functions such as information security, network administration and support, systems administration, and software development to a business process outsourcing company to slash overhead expenses.
More than cost cutting, companies also gain the advantage of accessing top Filipino IT talent. In outsourcing firms, IT professionals boast not only specialized skills and experience but also the innate drive to keep abreast with the latest technologies. By introducing clients to new tech, their businesses remain future-proof and competitive. In terms of cybersecurity, your business is in safe hands. While training in-house IT teams is often the first course of action, it is not the most sustainable due to the cost of training — which, inevitably, contributes to higher company expenses.
With an outsourced team of IT professionals, they are already trained in the intricacies of cybersecurity, allowing them to safeguard your IT infrastructure with advanced cybersecurity solutions.
At 44%, finance is the second most outsourced function. Offshore outsourcing companies support diverse financial services, including budgeting, financial management, and bookkeeping. Workload reduction and operational efficiency are the rationale for outsourcing. When businesses partner with an outsourcing company in the Philippines, a part of their in-house team’s workload is transferred to the outsourced team.
This is a good thing, though. Finance professionals deal with numbers and data, so there’s almost no room for mistakes or lapses in focus. By outsourcing financial services, your in-house finance team can power through a more feasible workload, decreasing their likelihood of making costly errors and experiencing burnout. With an extra pair of hands helping your local staff, your business can expect faster turnaround times, increased productivity, and maximum operational efficiency.
Payroll is more intricate than meets the eye. There are numbers involved, and one must remember that payroll is also about maintaining integrity and building trust — especially with employees. Because payroll is complex and rigorous, it has become the third most outsourced service (32%). An offshore team of payroll specialists calculates salaries, creates reports and employee payslips, handles the provision of benefits, and complies with taxation laws and regulations.
By outsourcing payroll to the Philippines, your business can avoid paying hefty fines and frustrating your employees with delayed payslips or incorrect payroll data. BPO workers are also tech-savvy. They can leverage advanced payroll tools to automate time-consuming payroll processes — such as tax withholding, payroll reporting, and payroll record creation — ensuring accurate calculations and tax compliance.
As sensitive employee and payment details are stored in a payroll program with strong encryption, the data are protected from unauthorized disclosure and access. This, in turn, strengthens trust and boosts employee morale.
Although plenty of services and industries are taking the spotlight in the outsourcing landscape, customer support still stands as one of the services most outsourced overseas (22%). Moreover, digital customer support trends like omnichannel support and AI have revolutionized customer service into a strategic endeavor, encouraging businesses to step up their customer experience game.
Despite its popularity, misconceptions about outsourcing customer service pervade today. One such misconception is the poor quality of customer service. Reality check: Customer service outsourcing improves quality, provided the client works with a reliable BPO partner.
Customer service outsourcing in the Philippines is unmatched. Apart from providing 24/7 support, Filipino agents can help brands streamline customer service support and enhance customer care quality by implementing video support and other tools to diversify or improve existing customer care channels, ensure faster query resolution, and boost customer retention.
Customer support outsourcing in the Philippines also doesn’t require additional infrastructure investment, as Philippine outsourcing companies already have all the necessary technologies and equipment to provide world-class customer support.
The Asia Pacific region is the hotbed of global offshore outsourcing, with a 2022 market size of $66.27 billion. From 2023 until 2030, outsourcing in the Asia Pacific is estimated to reach a 10.7% compound annual growth rate (CAGR).
Despite the promising trajectory of Asia Pacific’s outsourcing industry, businesses can’t just outsource to any country without accounting for cost-effectiveness, English proficiency level, cultural compatibility, and other factors. Although countries like India, Mexico, and Poland are key players in the BPO industry, the Philippines takes the cake for the best country for outsourcing.
According to the 2024 EF English Proficiency Index, the Philippines exhibited “High Proficiency” in English, ranking second to Singapore in Asia and scoring 570. Additionally, in a survey by the Social Weather Station in 2023, 47% out of 1,200 Filipinos expressed their competence in English.
Filipinos’ English fluency can be traced to its colonial history, to which the Americans introduced the language to the Philippine education system. The dominance of English seeped into present-day Philippines, where English has become a social status for Filipinos.
Because Filipinos are exposed to Anglophone media as early as childhood, they become more competent in speaking, writing, and understanding the language. In the workplace — specifically in BPOs where employees collaborate with foreign clients — English communication skills are a requirement. Combine this with the neutral English accent and high education level of Filipinos, it’s no surprise the Philippines is a prized outsourcing partner.
One way to maximize cost-effectiveness is by looking at a country’s wages. For overseas companies, the Philippines is eyed for its cheaper labor costs. In the National Capital Region (NCR), for example, the daily minimum wage of Filipino professionals in non-agricultural sectors, including the BPO industry, is ₱645 ($11.27). This translates to an hourly rate of around ₱80 or less than a dollar.
Now, let’s look at the monthly income of Filipino BPO workers. On average, they earn around ₱15,407 ($269.39) to ₱35,000 ($612.06), though the numbers may vary depending on seniority and role.
Contrast this to the monthly salaries of BPO workers in the US, which range between $5,417 and $14,583 — or Singapore, which sits between S$4,293 ($3,222.37) and S$5,436 ($4,080.32), it’s clear why the Philippines is an attractive outsourcing destination. Not only can clients reduce their overhead expenses by 70% to 90%, but they can also scale their workforce according to business needs with little financial risk.
3. Filipinos Can Effectively Work With Western Clients
Cultural compatibility is another requirement when choosing and evaluating potential outsourcing partners. With the country’s innate accommodating nature and affinity for Western culture, Filipino professionals in the BPO industry can adapt to their clients’ business customs and practices and get along with in-house teams, fostering a positive culture of professionalism and teamwork.
From Frank Holz establishing the Accenture Global Resource Center in 1992 to earning the title “BPO capital of the world” in 2010, the Philippines has a rich outsourcing history that solidifies its reputation as a preferred outsourcing partner by foreign businesses.
Presently, the Philippine BPO industry remains as ambitious as ever, creating 1.82 million job opportunities in 2024 and setting its sights on being the “top digital experience hub” in the world, with the goal of achieving the latter status within 2028, according to Business World.
That said, let’s delve deeper into the Philippine BPO industry.
Did you know there are 1.82 million Filipinos working in business process outsourcing companies? The diversity of jobs offered by a Philippine BPO company gives Filipino professionals ample job application opportunities that match their skills, ensuring steady career progression in their respective fields.
The government also passed the Republic Act No. 11927. Under Article VI, Section 10 of said law, it enshrines the duty of the Inter-Agency Council for Development and Competitiveness of Philippine Digital Workforce to create training programs with the help of stakeholders like private companies and IT-BPOs.
Among the skills listed in the law are virtual assistance, graphic design, animation, online teaching, and search engine optimization (SEO). Though not an exhaustive list, these are the same skills clients look for when outsourcing. Thanks to the Republic Act No. 11927, the Filipino workforce can stay competitive, making the BPO industry a more viable career option and the Philippines a premier leader in outsourcing.
AI integration in the Philippine outsourcing industry is a double-edged sword. While it’s true that BPO companies have started integrating AI and automation solutions, there’s the looming threat of these technologies in outsourcing companies. Business World reported that the integration of AI caused some members of IBPAP (8%) to downsize their workforce. Moreover, as per Oxford Insights’ “Government AI Readiness Index 2024” report, the Philippines has a readiness score of 58.51.
The solution? Upskilling. Upskilling Filipino BPO workers is futureproofing them for success in an AI-driven world. With AI and automation poised to take over manual, repetitive tasks, equipping Filipino professionals with technical and specialized digital skills helps them expand their capabilities and provide innovative, state-of-the-art outsourcing services, all while maintaining company loyalty.
Of course, in today’s world, hard skills are not enough. 21st-century skills such as critical thinking and technological literacy give Filipino workers an unparalleled edge in the Philippine BPO industry, improving their future career prospects. However, we must remember that AI and automation should work hand-in-hand with human employees, not replace them. From writing reports to composing personalized customer responses, many tasks still benefit from the analytical thinking, creativity, and empathy that humans provide.
To fully take advantage of AI and automation solutions, BPO workers must continually adapt to the fast-paced climate of the BPO industry — even if it means venturing out of their comfort zone.
If we were to describe outsourcing in the Philippines, it’s the full package: excellent English communication skills, cost-effective labor, skilled workforce, cultural compatibility, and round-the-clock productivity. That’s why companies — out of all rival outsourcing countries — choose to work with Philippine outsourcing service providers.
The prominence of outsourcing firms opens doors for jobs, which fosters the growth and development of the Philippine economy. However, AI is a hot topic in the outsourcing service industry. Advanced technologies should be treated as partners, a complement to human labor, to be exact. The inevitability of AI adoption is here to stay, and BPO companies and employees must step up or get left out.
At KDCI Outsourcing, we help you build an outsourcing team that leverages new technologies and possesses the qualities and skills you value the most. Whether you’re looking to outsource finance or virtual assistance, our services are tailored to your needs so we can elevate your business to the pinnacle of success.
Get ready to experience an outsourcing service like no other. Contact us now!
A mortgage loan processor is a bridge — or a middleman — that connects the borrower, mortgage loan officer, and mortgage underwriter. Without this middleman, loan processing crumbles, causing delays and haphazard document reviews and verification as the loan officer or an in-house staff takes care of the workload. All of which are tedious and require a high level of focus and meticulousness.
By hiring or outsourcing to a loan processor, your loan officer’s day-to-day workload becomes more manageable, improving overall productivity and streamlining a borrower’s mortgage loan application. To help you make an informed decision on your next hiring venture, this article takes a deep dive into the inner workings of a mortgage loan processor. We also included a guide on how to write a mortgage loan processor job description.
Just as a loan mortgage application involves a lot of steps, there are also loan professionals involved in ensuring the success of one’s application. These professionals are the mortgage loan processor, loan officer, and loan underwriter. While all help loan applicants close in on their dream home, let’s learn the different roles of each one below.
A loan officer is a loan applicant’s point of contact. Loan officers boast in-depth knowledge of student loans, mortgage loans, and the like to educate and advise applicants on the best type of loan based on their eligibility, goals, and needs.
They also help individuals get up to speed with their financial institution’s loan application process. In addition, loan officers prepare, gather, and submit all paperwork to a mortgage loan processor.
From income tax returns and W-2 forms to bank statements and asset statements, these documents are concrete proof of an applicant’s financial capacity to repay their mortgage. For new applicants especially, organizing everything can be overwhelming. This is where a mortgage loan processor shines.
Mortgage loan processors assist loan applicants get their paperwork in order, compiling all required documents for the loan underwriter to review. On top of reviewing credit reports, they also assist mortgage applicants in monitoring their application deadlines to avoid late fees.
A loan underwriter has the final say in the loan application process. They meticulously review an applicant’s credit history, financial documents, debt-to-income (DTI) ratio, and cash flows to determine their risk level. Using an underwriting program, a loan underwriter can gauge whether a potential borrower is reliable and financially stable enough to repay their loan in due time. Otherwise, the application will be denied.
Mortgage loan processors mostly handle the meticulous side of the mortgage loan application process, particularly verifying submitted documents, reviewing credit scores, and monitoring deadlines to ensure a successful closing. Here’s an in-depth look at the job responsibilities of a mortgage loan processor:
A borrower’s credit report sheds light on their financial habits. Mortgage loan processors carefully review an applicant’s history of late or missed payments and other financial information. This way, they know whether a borrower can pay their present and future dues on time. If necessary, they can request the applicant to provide a letter of explanation.
This is the primary responsibility of a mortgage loan processor. After the mortgage loan officer hands in an applicant’s financial documents, the loan processor ensures that all the necessary paperwork has been submitted.
Next, the loan processor thoroughly verifies the accuracy of the information provided in the documents, including their social security number, employment status and history, and credit score.
The mortgage processor may also contact the loan applicant to supply missing information, or request a written proof of employment verification from the borrower’s employer — if required by the underwriter.
When appraising a home, the mortgage loan processor works with a professional appraiser to estimate the value of a home based on the property’s condition, size, amenities, location, and many other factors. From here, the appraiser can gauge whether the home’s value matches the loan amount. The loan processor also schedules title searches with an attorney, title company, or abstractors for ownership claims or existing outstanding issues, such as unpaid property taxes or debts.
From searching to appraising a home, mortgage applications follow a timeline, and it’s up to the loan processor to ensure that the borrower can close in on a home within the deadline. Hence, the mortgage loan processor communicates with the borrower on important submission dates to avoid extension fees and ensure a smooth mortgage application process.
The mortgage loan processor and loan underwriter finalize the borrower’s mortgage application for the latter’s final approval, with both parties addressing any discrepancies, typos, or pending action items in the application.
After the mortgage loan underwriter approves the mortgage, the mortgage loan processor schedules the much-awaited closing day with a title company to verify the applicant’s required downpayment, calculate closing costs, and prepare the closing document.
Hiring a mortgage loan processor is your best decision for your financial institution. Knowing the minimum education and professional qualifications is key to ensuring your new hire has ample knowledge of loan processing.
A high school diploma is often enough to work as a mortgage loan processor. However, for some financial institutions, a bachelor’s degree in business administration or equivalent is a plus as it prepares students for a strong finance background and makes the transition to loan processing easier.
Certification programs are great for upskilling. They help solidify an individual’s knowledge of loan processing and regulations, improve their proficiency in using loan processing programs, and equip them with skills that enable them to tackle complex mortgage cases.
On top of a bachelor’s degree, financial institutions also see candidates who completed a certification program as an asset, increasing an applicant’s prospect of landing a loan processing job.
This depends on the location. For example, in many states in the US, a license is necessary. Hence, mortgage businesses need to do their research before hiring a mortgage loan processor.
A loan processor can get work experience in banks, mortgage companies, or financial institutions, where they can learn new skills, gain first-hand experience processing mortgages, and collaborate with a mortgage loan underwriter. Entry-level loan processors can start as loan processing assistants.
Mortgage processors work not just with financial documents but also with people. Before writing a job description for mortgage loan processor, take note of the following soft skills your ideal candidate must possess:
Loan processing entails perusing every financial document with a fine-toothed comb. There’s no room for errors and inaccuracies, as even the simplest mistake can delay or compromise the borrower’s mortgage application.
This affects the overall reliability of the processor and the institutions’ application process. To avoid potential disruptions in mortgage applications, the loan processor must ensure that all paperwork is error-free before handing it to the mortgage loan underwriter.
Processing loans is not a solitary job, and social skills are a bare minimum in the mortgage industry. By establishing good professional relationships, mortgage loan processors can effectively collaborate with applicants, loan underwriters, and other stakeholders. This helps speed up a borrower’s loan application process and minimize conflicts between involved parties.
Another aspect of interpersonal skills is cultural awareness, which is handy when working with borrowers from different socio-cultural backgrounds. Because clients of various ethnicities have different consumer behaviors, mortgage loan processors must provide a culturally nuanced mortgage processing experience to establish rapport and maintain professionalism.
Mountains of paperwork are not an excuse for missing a deadline. A reliable mortgage processor manages their time well, maintaining optimal productivity and accuracy while juggling multiple workloads so the loan application can move forward without further delay. This enables a faster closing of a new home, improving borrower satisfaction.
Speed and efficiency are everything. The Digital Banking Reporting reported that abandoning rates skyrocket to 60% or more if applying for a loan takes over five minutes of a person’s time. When loan processors familiarize themselves with AI and automation to boost operational efficiency, they can improve their career prospects and stay competitive in the lending industry.
Mastering new or never-before-used loan processing programs is key to success, too, making open-minded, tech-savvy mortgage loan processors highly coveted by employers.
Your mortgage loan processor job description generally includes the objectives, key responsibilities of the role, preferred qualifications, and a list of benefits. Whether you’re outsourcing to the best Philippine BPO companies, or hiring straight from a freelance or job search platform, here’s how to write a solid mortgage loan processor job description that attracts potential candidates.
You can’t write a mortgage loan processor job description without conducting a job analysis. This process helps HR staff identify and analyze job-related information — such as qualifications, responsibilities, and skills — to guide hiring decisions and manage employee performance.
Observe or interview your in-house mortgage loan processors. How are they performing their tasks? What is their highest educational attainment? Do your loan processors complete certification programs? You can hand out questionnaires containing questions on your loan processors’ competencies, interpersonal relationships, and many more.
After gathering information, validate your data and present your findings to the HR or upper management, so you can begin drafting a mortgage loan processor job description based on those findings.
A job title must encapsulate the experience level and include the country acronym and employment type to attract the right candidates. Instead of “Mortgage Loan Processor,” consider using “Full-Time Entry-Level Mortgage Loan Processor — US Mortgage Company” or “Part-Time Senior Loan Processor for AU Client.” This way, candidates with experience working for American or Australian clients can apply for the role.
Begin with a brief, engaging introduction of your mortgage company, highlighting its core values, mission, and vision. You can include a brief overview of the role and close this section with why a candidate should work for you. Keep this section short and sweet, around three to four sentences.
Salary is another factor when applying for a loan processor job. However, this is a double-edged sword, as it can tempt desperate candidates to apply for the role just to earn a large paycheck without the skills and qualifications to back them up. While establishing salary expectations in a mortgage loan processor job description is debatable, it’s best to avoid overpromising and underdelivering applicants.
To answer your question, “what are the duties of a mortgage loan processor,” you should look no further than the data from your job analysis. Job responsibilities should neither be too long nor too short, such that they become too vague and lack specific details. When writing the duties of a mortgage loan processor, always begin the sentence with an action word. Here are two examples:
For the qualifications, include the following details:
Again, be specific. Identify which skills and qualifications are non-negotiables, and which ones are bonuses. But don’t make a lengthy list of job qualifications, as adding too many can throw off candidates.
This is your last chance to draw in potential candidates with company benefits, including performance-based bonuses, flexible working hours, permanent WFH, and paid PTOs. No need to include all benefits, so include the ones that you think are essential for most applicants.
The mortgage industry is as dynamic as most industries today. This is thanks to the adoption of powerful technologies and inevitable changes in local regulations. To be successful in the industry, one must be efficient. And what better way to be efficient than outsourcing mortgage loan processing?
Outsourcing to the Philippines is not only cheaper. The country is also more culturally aligned with Western values considering the number of highly educated, English-proficient mortgage loan processors in the workforce.
At KDCI, we offer high-quality, cost-effective loan processing and other property management services. Our offshore mortgage processor team values excellence, reviewing multiple financial documents with careful precision and bolstering loan processing efficiency to help applicants close in on their new homes within the deadline.
Contact us now, and let’s help you grow your mortgage business!
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