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Companies like Amazon, Google, and Meta are leveraging offshore outsourcing for their goals — and this isn’t surprising. With the rapid changes in many industries today, offshore outsourcing has become a 21st-century ticket for businesses to achieve growth without all the financial hurdles that come with hiring locally.
If you’re looking to level up your business, this guide is a complete crash course on offshore outsourcing.
Offshore outsourcing is an outsourcing model that involves the delegation and relocation of entire processes and operations to a service provider in a distant country.
For example, a US-based company may offshore its information technology (IT) or finance operations to a Philippine business process outsourcing (BPO) firm and build a dedicated offshore team to slash overhead while gaining access to skilled labor.
You’re probably scratching your head wondering if offshoring vs. outsourcing share the same meaning.
For starters, outsourcing is a process of delegating non-core functions to a local or overseas vendor, so your company can allocate more time and resources to core functions. While there’s room for collaboration, outsourcing firms are in charge of managing your outsourced functions and teams.
On the other hand, offshoring is a type of outsourcing in which companies relocate functions to a faraway country. With this model, your offshore outsourcing team is an extension of your internal team. Rather than a third-party provider handling recruitment, training, onboarding, and team management, your company will take care of all these processes.
Nearshoring, onshoring, and hybrid outsourcing are also popular outsourcing models. However, not all models are created equal. Take a look at the differences between nearshore vs offshore outsourcing vs onshoring vs hybrid outsourcing below:
One example is Art Brand Studios. This California-based brand offshored design work to KDCI Outsourcing — a Philippine-based BPO company — to cut costs, improve scalability, and minimize production times. While the Philippines is 15 hours ahead of California, US, both parties worked together in real time.
Both countries have only a two-hour time difference, which hastened the exporting of manufactured appliances to Canadian and US markets.
Both parties also share the same culture, so misunderstandings arising from cultural differences are zero to none. Since outsourced teams are based locally, companies invest more in overhead and labor.
American tech firm BambooHR onshored functions, such as customer support and software development, to promote faster response times and higher service quality. By onshoring, BambooHR has not only kept up with evolving HR industry needs, but also improved its company culture.
For instance, tech giant Microsoft has an in-house team dedicated solely to complex tasks, such as innovation and software architecture. This leaves customer service and other non-core functions to offshore outsourced teams. Essentially, hybrid outsourcing focuses on the strengths of all outsourcing models, creating a harmonious balance that fosters stronger team camaraderie.
Offshore outsourcing delivers a profound impact on businesses. Here are three benefits of this model:
Between nearshoring and onshoring, offshore outsourcing is the most cost-effective model of the two. The average cost of hiring a US employee is $4,683 USD, with training and onboarding costing $1,207 USD to $1,512 USD per staff member. If we factor in salaries for specific roles and seniority levels, hiring costs may go higher (or lower) than the average.
Let’s say you want to increase your local graphic design headcount. Take a look at the costs of an American graphic designer:
From the above data, hiring local graphic designers is a less financially viable option. By offshore outsourcing graphic design, you can build an offshore team of graphic designers at cost-effective rates.
Here’s a quick breakdown of the costs of hiring a Filipino graphic designer:
While some cities in the Philippines pay more, hiring Filipino graphic designers — regardless of seniority level — still costs a fraction of the salaries of local designers. Training is also cheaper, amounting to only $61.51 per Filipino staff member.
With offshore outsourcing granting significant cost savings, you can maximize the ROI of outsourcing.
Thanks to globalization, companies are no longer restricted to a single geographical location when hiring the ideal candidate. Offshore outsourcing provides an alternative (and more diverse) hiring pool where you can access talented, highly specialized professionals from other countries at a lower cost than local hires.
Most of the time, an offshore team of professionals is equipped with all the skills and knowledge you won’t find in-house — thus minimizing resources for employee training and upskilling.
Interestingly, outsourcing countries have their field of expertise. For example, the Philippines is a great offshore partner for companies outsourcing customer service. This is because the country is a hotbed of college-educated, English-speaking agents who have early exposure to Western culture.
Likewise, India is ideal for offshore software development. Aside from its large workforce of highly educated STEM professionals, India is brimming with cities, such as Bangalore, Hyderabad, that function as tech and IT hubs. This makes India an attractive offshore outsourcing partner not just for cost savings, but also for technological innovation.
The list of the best countries for outsourcing is continuously expanding and by working with an offshore team, your business can stay ahead of industry trends and innovate as needed without worrying about costs.
Operational efficiency is key to growth and employee satisfaction. Since non-core functions are relocated to an offshore outsourcing partner, your internal teams can focus on their core competencies and high-value tasks — enhancing employee productivity and satisfaction while driving business growth.
With the flexibility of being able to scale your business, you can ramp up headcount and operations according to demand with minimal financial repercussions. Not only does this drive operational efficiency during high and low seasons, but it also helps your business keep up or outperform competitors in your industry.
On the other hand, offshore outsourcing comes with risks and drawbacks. Before outsourcing, here are three things to keep in mind:
Data is everywhere. With 600 million cyberattacks occurring daily, data privacy is a non-negotiable for businesses operating in finance, healthcare, and other data-rich industries. When offshore outsourcing business operations, you entrust your offshore outsourcing partner to process and manage customer data as well as comply with the General Data Protection Regulation (GDPR) and other compliance standards.
While the risk of a cyberattack is always imminent, partnering with a reputable outsourcing company with a robust data encryption infrastructure, a deep understanding of data compliance laws, and round-the-clock IT staff can minimize this risk. Reviewing your outsourcing country’s local data privacy laws is helpful, too.
Offshore outsourcing is like a mini cultural exchange program; both the client and offshore provider learn each other’s cultures and work ethics to smooth out differences and ensure tighter collaboration. However, there may be instances of miscommunication and misunderstandings due to limited English proficiency and thicker accents.
In this case, it’s recommended to outsource to the Philippines or any country with excellent written English and neutral accents.
Crises can strike at any time, and these can potentially disrupt operations in either your home country or your offshore team’s. While most offshore outsourcing service providers have business continuity plans, creating your own contingency plan can help you anticipate and prepare for any disruptions.
Most importantly, don’t limit offshore outsourcing initiatives to just one country. If you’re currently offshoring to the Philippines, consider outsourcing to Malaysia or India for uninterrupted operations.
After weighing the pros and cons, the next step is to determine whether your business is ready for offshore outsourcing. Here are four signs to look out for:
Training employees for specialized roles may be a good idea — at least, on paper. However, training costs money, and newly trained employees need ample time to prepare for their role. By offshore outsourcing, you can work with a foreign employee who’s already trained and specialized in that role.
Managing an internal team is costly. If equipment, subscription, and labor costs are adding up quickly, offshore outsourcing can mitigate these expenses while maintaining high-quality service delivery.
Excessive workload creates a domino effect of burnout, lackluster performance, poor service delivery, and increased turnover. If your team members are spending most of their working hours on non-core tasks, it’s a sign to outsource to an offshore outsourcing company.
By offshore outsourcing, your internal team has more time for high-impact or revenue-generating tasks that further your business goals while also reigniting your employees’ sense of purpose — driving growth and retention.
Offshore outsourcing is a strategy. You’re not just reaping the financial and operational benefits of offshore staffing, but you’re also venturing into a new market to expand your customer base, explore business opportunities, and scale your market share.
If most of the signs apply to your business, you can now begin offshore outsourcing. Here’s how to do it:
Do an inventory of your daily business operations and identify which ones cause the most inefficiencies and consume the most of your team’s time. This helps your potential offshore outsourcing service provider develop a tailored solution unique to your business.
Although googling for the best BPO companies is a good start, these platforms can help you find and choose an outsourcing company:
When evaluating an outsourcing partner, check out its:
Most importantly, don’t forget to weigh the pros and cons of outsourcing to the Philippines (or your preferred outsourcing destination). This helps you make an informed decision and prepare for potential risks down the line.
Lay out your expectations and service-level agreements (SLA), and always read the fine print of the provider’s contract. Some service providers have a lock-in contract. By entering into a lock-in contract, you can’t prematurely terminate your partnership with the provider.
If the offshore outsourcing company no longer meets expectations and aligns with your goals, offshore outsourcing may become a liability to you. Hence, you’re stuck in an unfruitful partnership until the contract ends.
A trial period lets you vet your offshore team’s performance in real time. It is also great for identifying quality issues in service delivery before entering into a long-term partnership with the provider.
At KDCI Outsourcing, we offer next-generation offshore outsourcing services and help forward-thinking companies build their offshore team from scratch. We have skilled professionals who excel not just in marketing, web design, or any offshore outsourcing service, but also in the ethical use of AI technologies in their deliverables.
Growth and success don’t come knocking at your door. Schedule a meeting with KDCI ASAP, and let’s kick off your offshore outsourcing journey.
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Tax accounting, among other finance functions, has become one of the most outsourced services in the US over the past couple of years. This growth is predicted to increase even more, with a projected expansion to USD76.37 billion by 2033, from USD46.17 billion in 2024.
As the global business landscape becomes more and more interconnected, leveraging overseas talent has gone past the point of experiments and has become a proven growth strategy for US companies of all sizes. From keeping up with changing US tax laws and handling complex compliance requirements to managing large-scale bookkeeping for global corporations, Philippine Tax Accounting Companies have emerged (and are continuously thriving) as a trusted choice for US companies looking to outsource tax accounting functions.
In this article, we discuss the top Philippine Tax Accounting companies worth considering if you’re looking to outsource your business’ accounting function.
Read on for:
While offshoring companies in the Philippines are typically known to offer strong capabilities, it’s important to choose the one that best aligns with your business needs — because your next accountant is already out there. It’s now just a matter of knowing where and how to find them.
Several notable US companies have been outsourcing professionals from the Philippines and tax accounting is among the industries that benefit from outsourcing and offshoring solutions.
With a pool of accountants trained in both Philippine financial reporting standards and international accounting standards, the country boasts high quality offshore tax accountants that US companies can outsource at competitive rates. Paired with exceptional communication skills and work cultures that align with American business values, it’s no surprise that several global companies are choosing to build dedicated tax accounting teams in the Philippines.
Beyond significant cost-savings, working with offshore tax accountants in the Philippines also gives your business scalability, compliance, and expertise.
Many are the benefits of working with a dedicated team of tax accountants — let’s discuss some of them here:
The Philippines produces thousands and thousands of accounting graduates annually, who are then subjected to rigorous licensure examinations. Most professionals that you can hire from Philippine accounting companies already have prior experience in multinational firms and accounting companies, giving them extensive knowledge of global tax law and compliance standards.
Among the reservations about cost-effective hiring is the risk of compromising on the quality of work. However, while the costs of hiring a full-time accountant from the Philippines may be several times lower than hiring an accountant in the US, your business can still benefit from high-quality results. This way, you can allocate resources more strategically while still getting all your business’ tax accounting service needs covered.
When you outsource a tax accountant from the Philippines, you can rest assured that you are getting a professional who has expertise in US tax laws, making them well-equipped to manage corporate tax filings, state tax compliance, and other regulatory requirements.
Because of the time difference from the US, Philippine teams have a unique advantage in that they can work overnight US time, making faster turnaround for urgent filings and compliance updates possible.
Top Philippine tax accounting companies also adopt cloud-based platforms like Quickbooks and Xero, built with secure file-sharing systems and compliance with data privacy standards — but more importantly, utilized by trained accountants who are ready to support your business.
Not all outsourced accounting companies are made equal, that’s a fact S, how would you evaluate Philippine tax accounting companies? Here’s a quick rundown of the criteria for ideal accounting partners:
Choose a company with established experience with US-based clients in your industry. An ideal partner for outsourcing accountants should have case studies or testimonials of work done for US companies, ideally within your niche. This ensures that they understand the nuances of your business.
Find providers whose accountants are familiar with US tax regulations and global accounting principles. Firms with Certified Public Accountants (CPAs) who are trained in both Philippine and tax regulations will give your company a competitive edge and will ensure accurate financial records and alignment with compliance requirements.
Look for an accounting partner that utilizes the latest accounting software and automation tools. Effective offshore accounting teams leverage modern accounting platforms like Zoho, Quickbooks, and Zoho. Tax accounting companies who have adopted automation tools for reconciliation, invoice processing, and payroll can also significantly improve turnaround times.
Select a company that employs strict protocols for handling financial data. Financial data is highly sensitive. As such, your outsourced team must have clear security protocols and encryption standards to safeguard valuable company data and financial records.
Lastly, it’s important to have an accounting partner that is responsive to your needs as a business. The best partners are those that go beyond the execution of tasks to empower you with advice on improving processes, reducing costs, and ensuring long-term compliance.
At the end of the day, the offshore tax accounting team from the Philippines becomes an extension for your internal finance department, so it’s only fair that you find the best people who can augment and support your team.
Using the above criteria, we have here a list of 7 reputable outsourced accounting companies in the Philippines where you can potentially find your next hire.
KDCI Outsourcing allows you to outsource finance and accounting services to the Philippines through flexible and customized engagement models. With a strong mission to empower teams with the best people, KDCI Outsourcing gives you access to a large pool of talent who are equipped with expertise in financial data management, cash flow monitoring, and advanced accounting software proficiency. KDCI’s handpicked staff effortlessly blends into business operations, as they are fully-trained in specific financial processes and financial regulations to ensure a seamless transition and immediate efficiency. Whether you’re looking for General Ledger Accountants, Payroll Specialists, Tax Accountants, or other finance staff with specialized skills, KDCI Outsourcing can find the right person who will complete your team.
Connext Global Solutions specializes in supporting US companies with customized offshore support teams that streamline costs and boost team productivity. With a goal of extending local business operations with access to the “top 1% of global talent,” Connext is also one of the go-to tax accounting companies in the Philippines for those looking to outsource their finance and accounting functions.
Outsourced connects US companies with premium remote accounting staff in the Philippines through their offshore and outsourcing solutions. With an AI-enhanced recruitment process and dedicated tax accounting teams, Outsourced empowers businesses of all shapes and sizes in building custom-fit offshore teams who can operate during the working hours you set and effectively act as an extension of your team.
TOA Global provides thousands of leading teams in Australia, New Zealand, and the US with job-ready outsourced accountants and bookkeepers. As a company that provides holistic and outsourcing solutions for accounting and bookkeeping firms, TOA Global boasts exceptional Philippine-based finance specialists who are ready to fill roles across local time zones.
Cloudstaff’s focus is building global remote workforces designed to supercharge the growth of businesses worldwide. Among their wide range of outsourcing solutions include models for hiring offshore tax accountants in the Philippines, backed by advanced technology and a supportive work culture that nurtures your outsourced team, too.
D&V Philippines offers outsourced finance and outsourced accounting services designed to support CFOs and professional services firms. With top-notch accounting, audit, and finance services, D&V is committed to bringing specialized and globally competitive solutions that meet the needs of foreign companies across Australia, Canada, Europe, and the US.
TMF Group provides comprehensive tax accounting services that meet both local and international and compliance standards. With a broad range of services including transactional accountancy support, local statutory accounting, and tax consultancy, TMF offers solutions that can be tailored to your organization’s unique requirements.
There are more tax accounting companies in the Philippines that US companies can outsource, but these leading providers are the ones that are among the top choices for building specialized offshore accounting teams worldwide.
Outsourcing to Philippine companies isn’t limited to annual tax filing or tax accounting. As a matter of fact, most providers (especially the ones mentioned above) offer a broad range of offshored accounting and finance services that can be tailored to your business’ day-to-day operational needs.
Now that we have covered the go-to companies for outsourcing accounting functions, let us help you maximize the potential of outsourcing accountants by discussing which business functions are best for outsourcing from the Philippines.
US companies can benefit from outsourcing the following functions:
From corporate income tax returns to sales tax filing to internal revenue records, offshore teams can take care of your business’ federal and state-level tax requirements. Many offshore tax accountants in the Philippines are trained in US tax regulations, making them well-equipped in ensuring accuracy, even and especially when there are tight deadlines.
One of the most tedious business tasks is bookkeeping, especially the recording of daily transactions, reconciling accounts, and maintaining up-to-date ledgers. Cloud-based accounting tools like make it convenient for offshore teams to work real-time alongside your team in the US.
Payroll is yet another time-sensitive and compliance-heavy business function. By hiring an offshore payroll specialist, you can delegate the task of salary calculations, deductions, and benefits administration to a dedicated offshore payroll staff (or team, whichever your company needs).
Offshore tax accountants can also manage invoice generation, payment tracking, and collections. If you work with vendors and need someone who will handle accounts payable and accounts receivable management, offshoring is a good option.
Monthly, quarterly, and annual financial statements,as well as custom tax and financial reporting are also among the best tasks that your business can get done through offshoring. A reliable outsourced team can help you ensure reporting cycles and high data accuracy.
Offshore accounting teams can also assist with audit requirements by preparing audit schedules, collating documentation, and reconciling discrepancies. This way, you can significantly reduce the workload (and stress) among in-house teams during audit season.
A Philippine tax accounting firm can also support US businesses with tax planning, compliance risk assessments, and process improvement recommendations. This way, you go beyond the traditional tax accounting functions and start leveraging the potential of your dedicated tax accounting team for long-term growth.
Choosing a tax accounting firm to work with is ultimately about finding the right fit for your business goals — after all, it is the strength of the team that propels the business forward, and your tax accounting team is no exception.
This is why, at KDCI Outsourcing, we combine technical expertise, cost-effectiveness, and proactive support to empower your team with the best people, so you can rest assured that every financial transaction is powered by the right team.
Our outsourced tax accountants at KDCI Outsourcing seamlessly integrate with your operations, anticipate compliance challenges, and deliver actionable insights to help you make better business decisions and support ongoing business growth.
Yes, there are many options when it comes to outsourcing tax accounting, but if you’re looking for a team who gets your business and finds your business the accounting team it deserves, that’s where KDCI Outsourcing comes in.
At KDCI, we specialize in finding accountants who have the skills and experience you need, as well as the attitude and cultural fit that will allow them to easily integrate with your in-house team. Whether you’re looking to hire one full-time offshore tax accountant or looking to build a dedicated tax accounting team in the Philippines, KDCI has the right tailored outsourcing solution and engagement model for you.
KDCI has options specifically made to support your business’ day-to-day operations and overall growth in the long run.
Contact us to learn more about how you can hire offshore tax accountants or build an offshore accounting team with us!
Human resources (HR) departments are fighting in a war-torn landscape mired by labor shortage, burnout, poor retention, and low employee engagement. With AI and automation in the mix, adapting to new technologies can feel like traversing an uncharted territory. Not to mention that changes in compliance and regulations add a layer of complexity to data collection and storage.
So, what’s the solution? Most probably, you’re thinking of recruitment process outsourcing (RPO). But here’s an alternative: HR shared services. Let’s find out HR shared services’ meaning and explore what this strategy brings to the table.
HR shared services is defined as the centralization of an organization’s HR administrative and operational functions, from recruitment to payroll processing. By consolidating all tasks in a single hub, HR departments can work efficiently, standardize processes, and ensure consistent service delivery.
Think of it as a huge HR department — but without all the separate teams for each function, or a dedicated HR team for each branch. This model is also powered by cutting-edge human capital management (HCM) and AI technologies, enabling the smooth delivery and optimization of workflow across a company and its branches while increasing cost savings.
Oftentimes, the HR shared services model is divided into tiers, just like the customer service trend of tiered customer support. Let’s find out what each tier does:
Don’t make the mistake of mixing up shared services’ meaning with outsourcing. While both models involve non-core functions and improve operational efficiency, there is a clear difference between HR shared services vs. outsourcing.
HR shared services (and shared services in general) centralize functions into a cohesive hub to standardize processes and enhance the quality of service. Apart from HR, there are also shared services in finance, IT, marketing, procurement, and many more. However, these departments can be outsourced, as well.
Outsourcing, on the other hand, involves hiring a service provider to perform non-core tasks, cut costs, and work with outsourced experts. Onshoring, nearshoring, offshoring, and hybrid outsourcing are the common types of outsourcing.
Understanding the differences between HR shared services and outsourcing can help you decide which model is most suitable for your business.
Shared services in HR unify day-to-day HR operations into a centralized system. Below are functions commonly performed in HR shared services centers.
Talent acquisition is an HR function in which talent acquisition specialists identify and attract qualified candidates for an open position. These professionals select applicants based on their credentials, experience, and cultural fit. They are also responsible for maintaining employee retention.
Furthermore, talent acquisition focuses more on the long-term aspects of hiring, such as:
While talent acquisition is often part of HR, some companies create a dedicated talent acquisition department.
Onboarding refers to acquainting new employees with a company’s culture, expectations, processes, and policies. During this process, accounts, tools, and equipment are set up, and all the necessary paperwork — such as contracts — is also prepared and signed.
A successful onboarding process helps new hires prepare for their role, establish a routine, and form professional relationships with peers.
Professional development is a process in which employees undertake further education to acquire new or hone existing skills. It is also used to keep the workforce abreast of new tools and emerging industry trends. Professional development furthers employees’ careers, unlocking their potential for promotion and other growth opportunities.
Common examples of professional development include workshops, training programs, certifications, conferences, and the like. Standardizing career development ensures consistent delivery of learning opportunities for all employees.
Employee data management is defined as the collection and storage of employee data for various HR purposes. Data includes not just an employee’s basic and personal information, but also relevant employment information, such as benefits, attendance logs, and tenure.
With this data, HR departments can make informed, data-driven decisions to improve performance and retention. Proper employee data management ensures optimized data collection and analysis as well as compliance with data privacy and security regulations.
Benefits administration is a process of offering and managing employees’ benefits, from PTOs to life insurance. Benefits administrators orient employees on the company’s benefits, so they know how to maximize their benefits during their tenure. Administrators also conduct surveys to understand employees’ needs, enabling effective, people-centric benefits administration.
A great benefits administration process involves using benefits administration tools to maintain efficiency and ensure effective benefits enrollment and tracking.
Payroll focuses on the processing and distribution of employees’ salaries for a given payroll cycle. This function involves calculating taxes, incentives, benefits, and other relevant costs. Handled by the finance or HR department, payroll employees ensure accurate calculation and regulatory compliance to avoid errors and penalties.
Compliance is the most important function of an HR department. HR compliance staff maintain order in the workplace through policy enforcement, safeguard employees from abuse or discrimination, and protect the organization from lawsuits. They also perform compliance audits to assess existing policies and identify and address compliance issues.
However, one must remember that HR compliance involves the collective efforts of the whole organization, not just executives and HR leaders.
An HR shared service model is a game-changer for HR departments and organizations. The benefits below give a sneak peek into the potential impacts of integrating an HR shared services center into your organization.
Efficiency is the main appeal of an HR shared services model, with technology and digitization as its backbone. By deploying a dedicated platform for performing HR tasks or automating routine processes, employees across all departments can enjoy higher productivity levels and service quality.
Standardization and efficiency work hand in hand. Deloitte, cited in Applaud, found that shared services in HR improved process efficiency and standardization in almost 80% of companies.
Standardizing processes across all organizations and locations creates a more uniform approach that eliminates bottlenecks, avoids errors and duplications, and minimizes compliance issues. Enhanced Reliability of HR Services
An HR shared service center does wonders for the quality of HR services, which ties up to the first two benefits. HR platforms and AI agents, for example, empower employees for self-service by giving them the autonomy to perform HR tasks and ask basic questions without relying on HR staff.
As a result, HR employees can pool their expertise on high-value tasks that support business goals. Because all HR processes are less fragmented, employees — including new hires — have a clearer picture of how their HR department works, ultimately making it more reliable and accessible.
Let’s say your company has offices in multiple locations. Each office has its own dedicated HR department with its own practices. From a cost perspective, this entails additional expenses on overhead and manpower. It’s inefficient and fragmented, too.
Like RPO, an HR shared service model can reduce expenses. In the same Deloitte study, most companies (88%) reported a reduction in expenses. After all, the cost of hiring employees alone averages $4,683 USD, with executives costing as high as $28,329 USD!
By centralizing HR functions and leveraging HR software solutions, establishing independent HR departments and hiring additional staff is no longer necessary, as all HR practices and processes are already standardized across your company and its offices. This translates to reduced expenses, increased efficiency, and better HR experience for all.
There may be overlaps and differences in compliance laws, regulations, and HR practices between countries. Frankly, this is tricky to navigate. However, a shared services model can be of great help. With this strategy, companies can centralize functions in all their locations while tailoring to specific country needs and complying with local and international regulations.
If you made it this far, HR shared services have probably piqued your interest. We rounded up a list of best practices for shared services in HR.
Transitioning to a shared services model brings change. Do your research on its potential disadvantages and challenges, which include:
We also recommend observing your HR department. Here are a couple of guide questions:
Additionally, interviewing HR staff and other employees is a good way to get grounded feedback on your current HR business functions. Below are sample interview questions:
While educating your employees about the HR shared service center model, it’s also important to listen and respect the concerns of HR professionals regarding this strategy. Aligning everyone in the organization can help ensure a smoother implementation of HR shared services.
Employees are the “customers” of HR shared services. Including employees in the design process ensures that all solutions meet their expectations and needs, creating a healthy feedback loop between staff.
Training employees on AI and automations equips them with the knowledge of how these technologies work, helping them become tech-savvy individuals with a knack for innovation.
The right technology can elevate your HR department. Common examples include:
Make sure all technologies address your HR needs and enhance employee experience. Software solutions should be user-friendly and come packed with all the needed features to perform the job.
AI tools should be trained on bias-free data and trained thoroughly, so they’re sophisticated enough to handle inquiries of varying complexities, which equates to higher HR service quality.
You can’t measure the success of your HR shared services center model without performance metrics, which include employee satisfaction, employee retention, resolution times, and many more. By measuring these metrics, your organization can gauge whether the HR shared services are performing as expected.
Even if it’s performing well, don’t just stop there and settle. Shared services in HR promote operational excellence, hence there’s always room for continuous improvement. Use data analytics in conjunction with employee feedback to make informed decisions and implement changes as needed.
While HR shared services are a great alternative to outsourcing, there’s no right or wrong approach. Depending on your goals and needs, you can even combine shared services and outsourcing to reap the benefits of both models.
If you have already rolled out HR shared services in your organization, but still want to utilize outsourcing, consider working with KDCI Outsourcing.
We are the best BPO company offering tailored offshore staffing solutions for human resources and other industries. With our thorough vetting process, we only hire the best employees with the qualifications, character, and work ethic you’re looking for.
Send a proposal or inquiry, and let’s help you combine the strengths of outsourcing and HR shared services.
In the modern global economy, businesses are under constant pressure to cut costs, improve performance, and scale operations quickly. One of the most strategic ways to achieve this is through external workforce strategies—but that often raises the question: outsourcing vs offshoring — which is right for your business?
Although these two models are closely related, they differ significantly in structure, execution, and long-term impact. If you're looking to improve your business operation, streamline specific tasks, or tap into specialized skills, understanding the differences, benefits, and examples of each strategy is essential.
In this blog, we’ll define both models, explore how they work, discuss the cost savings they offer, and help you make an informed choice that aligns with your company’s goals.
Outsourcing is the practice of hiring a third-party provider—either domestically or internationally—to handle specific tasks or functions that would otherwise be managed internally. The goal is to improve efficiency, lower overhead, and allow internal teams to focus on their core competencies.
Common examples of business process outsourcing (BPO) include customer service, payroll, digital marketing, IT support, and even human resource functions. These outsourced tasks are typically non-core activities but are crucial to daily operations.
For instance, a startup may outsource its accounting function to a financial firm with deep expertise, or an ecommerce business might partner with a customer support center in Southeast Asia. These services are provided by professionals with specialized skills, enabling businesses to access high-quality support without hiring full-time staff.
KDCI offers a wide range of business process outsourcing services that allow companies to offload back-office, admin, and operational work to experienced teams in the Philippines.
Outsourcing is also highly scalable. Whether you need support for a one-time project or ongoing help with back-office tasks, it allows for flexibility without heavy investments in infrastructure.
Offshoring refers to relocating certain parts of your business operation to another country. Unlike outsourcing, offshoring often involves setting up a team or even an entire subsidiary in a foreign location. Companies that choose this model retain control over processes, systems, and workforce, but take advantage of lower labor costs and access to a global talent pool.
For example, a U.S.-based SaaS company might establish an offshore software development center in India or Eastern Europe. While the development work is done abroad, the team remains fully integrated into the company's product and engineering departments.
KDCI supports offshoring through its offshore staffing services, helping U.S. and global businesses build remote teams that are fully aligned with their goals, culture, and internal workflows.
Offshoring isn’t just about tech. Manufacturers, customer service teams, and administrative support functions are commonly offshored as well—particularly when companies are aiming for round-the-clock productivity and cost saving benefits.
In recent years, offshore outsourcing has become increasingly popular—blending the two models. In this setup, businesses contract work to third-party vendors located overseas, combining the flexibility of outsourcing with the cost savings of offshoring.
Though both models are used to enhance efficiency and reduce operational costs, the differences between outsourcing vs offshoring are significant and can affect how you scale, manage, and grow your teams.
Outsourcing focuses on delegating specific tasks or entire functions to an external company. The service provider manages the workflow, staffing, and output. Your business sets goals and oversees performance through contracts and KPIs, but you don’t directly manage the external team.
Offshoring, in contrast, involves building your own team in a different geographic location. You're responsible for hiring, training, and managing the team—just as you would with domestic staff—but you benefit from global wage differentials and a broader talent pool.
If your goal is cost savings and rapid scalability with minimal operational complexity, outsourcing may be more appropriate. If you’re looking to establish long-term control and integration while optimizing labor costs, offshoring could be the better route.
Outsourcing brings a wide range of benefits for businesses of all sizes. Here are the top reasons companies choose this model:
The most immediate and measurable cost saving benefit of outsourcing comes from lower labor cost. Businesses avoid the overhead of salaries, benefits, office space, equipment, and training.
Outsourcing gives you instant access to professionals with specialized skills. Whether it’s a digital marketing strategist, IT technician, or HR expert, outsourcing eliminates the learning curve and accelerates execution.
KDCI provides expert digital marketing outsourcing and creative graphic design services tailored to help businesses grow their online presence, build brand identity, and engage customers across digital channels.
By outsourcing time-consuming or non-core tasks, your internal teams can focus on high-priority projects and strategic planning—boosting overall productivity and performance.
Whether you're launching a new product or preparing for seasonal demand, outsourcing enables you to scale resources up or down based on real-time needs, without long-term commitments.
Many outsourcing providers offer industry-specific expertise, including compliance with data security, financial regulations, and local labor laws—helping you minimize risk.
Offshoring is ideal for businesses ready to invest in sustainable, long-term growth. Here’s why the offshoring business model is so effective:
By relocating operations to countries with lower labor cost, companies can significantly reduce overall expenses—often by as much as 40–60%—without sacrificing quality.
With offshore outsourcing or internal offshore teams, your business can operate across multiple time zones. This means faster turnaround times, 24/7 support, and improved responsiveness.
KDCI supports round-the-clock customer support outsourcing through dedicated voice, email, and live chat teams operating in shifts that align with your business hours.
Countries like the Philippines are known for producing highly educated, English-speaking professionals in tech, customer service, and finance. Offshoring gives you access to this specialized skill pool at a fraction of the cost.
Unlike outsourcing, offshoring gives you direct control over the day-to-day management of your overseas team. These workers are your employees—not contractors—allowing for better alignment with company values and culture.
Offshoring often serves as a bridge to enter new international markets. Having a local presence can lower shipping times, reduce tariffs, and build regional trust and brand recognition.
A California-based ecommerce brand outsources its business process functions—such as order fulfillment, returns processing, and live chat support—to a third-party provider in the Philippines. The provider manages staffing and performance metrics while delivering seamless support under the retailer’s brand.
KDCI supports brands like these through end-to-end ecommerce outsourcing that includes product listing, order management, and post-sale service.
A growing fintech firm in Canada sets up an offshore software development team in Poland. These developers are hired directly, work full-time on the company’s core product, and are managed by the CTO. The team functions as an extension of the headquarters, helping the company ship features faster and meet rising customer demands—all while reducing expenses by nearly half.
Deciding between outsourcing vs offshoring depends on several key factors:
In some cases, companies opt for a hybrid approach, using offshore outsourcing for transactional work and offshoring for building strategic internal teams.
The debate between offshoring vs outsourcing isn’t just about terminology—it’s about choosing a strategy that fits your vision for growth. Both models offer exceptional opportunities for cost savings, access to specialized skills, and operational agility.
Outsourcing works best when you want to move quickly, scale flexibly, and delegate specific tasks to experienced vendors.
Offshoring is ideal when you want full control over a distributed team, plan to expand internationally, or need consistent talent to support core business operations over the long term.
No matter which path you choose, success lies in planning, communication, and alignment. With the right partners and processes in place, both outsourcing and offshoring can empower your business to grow smarter, faster, and more efficiently than ever before.
Whether you're exploring outsourcing to streamline specific tasks or offshoring to scale operations globally, KDCI has the expertise, infrastructure, and talent to help you succeed. Our proven solutions—from customer support and ecommerce services to creative design and digital marketing—are built to drive growth, improve efficiency, and reduce operational costs. Let’s work together to create a custom outsourcing or offshoring strategy that supports your unique business objectives and sets you up for long-term success.
Contact KDCI today and start scaling smarter.
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Ever since Franz Holz established Accenture Global Center in the Philippines, the country has transformed into a top outsourcing destination home to hundreds of customer service agencies, business process outsourcing (BPO) companies, and call centers. No wonder it’s the world’s BPO and call center capital.
However, more options for outsourcing customer service to the Philippines come with feelings of overwhelm and confusion. While there are plenty to choose from, the right customer service company can make all the difference. Below are the 10 best customer service agencies in the Philippines for US-based clients.
Its outsourced customer support roles include customer service agents, customer service leaders, sales representatives, social media support specialists, after-hours support services, and quality assurance representatives.
Companies in the e-commerce, finance, gaming, and hospitality industries can also hire customer support agents who specialize in those industries. What sets KDCI Outsourcing apart is its automation and AI-powered customer service outsourcing solutions, ranging from AI integration to chatbot development and training.
Because you’ll be working with English-speaking, AI-proficient, and tech-savvy customer service agents, you can expect better self-service support, faster resolution times, and higher productivity levels for in-house agents. With their expertise, your AI agents will sound more human-like and provide enhanced personalized support and recommendations, improving the customer experience.
KDCI Outsourcing can also scale your customer support operations according to your current needs. This way, the offshore outsourcing company can onboard qualified agents into your team without the slower hiring times and higher expenses associated with local recruitment.
Businesses seeking to upgrade their customer service technologies and work with culturally compatible agents can partner with KDCI Outsourcing for more streamlined support and fewer language barriers.
Teleperformance is a French outsourcing company with operations in hundreds of countries, including the Philippines. Known for its long-term client partnerships, the company positions itself as a trusted global leader in the call center and BPO industry.
Teleperformance excels in outsourced customer services that revolve around customer experience (CX) management, digital CX, and AI. It boasts a team of multilingual agents who are cognizant of cultural and linguistic nuances in communication, providing non-English speakers with exceptional customer service.
By integrating video-based customer service, you can optimize your customer support channels for higher first-contact resolution rates and fewer repeat calls — both of which improve customer satisfaction and loyalty.
Because video-based support is accessible to individuals with hearing problems, it makes the entire customer journey more inclusive of underserved customers. For companies supporting DEI (Diversity, Equity, and Inclusion), this customer service solution is a plus.
Through Teleperformance’s partnerships with AI solutions providers, it augments clients’ customer service with agentic AI technology, bolstering their self-service support functions and enabling smart scaling without compromising operational efficiency.
With its AI-driven solutions and commitment to DEI, Teleperformance is a solid pick for large companies that want inclusive and innovative customer service solutions.
Accenture is an award-winning professional services company with a global footprint across Asia, Europe, the Middle East, and the Americas. Home to more than 7,000 employees and a trusted partner of thousands of clients, the firm sets a high standard of delivering growth-driven solutions in customer service and other functions.
The company’s customer service solutions are designed to enhance customer relationships. By working with Accenture, you can provide seamless and personalized support in the form of custom solutions for any customer inquiry, regardless of complexity.
With AI at the forefront of its services, Accenture can integrate AI-powered tools and generative AI into your operations, modernizing customer interactions and transforming support into an efficient experience from ticket to resolution. Since this sends a positive impression to your customers, building trust and brand loyalty becomes easier.
Overall, partnering with Accenture gives your business the edge it needs to stay ahead of advancements in customer service. As a household name in the outsourcing and customer service industries, this company is a top choice for companies that prioritize innovation, operational efficiency, and customer relationships.
Concentrix is another household name in the customer support industry. This company, operating in the Philippines and beyond, offers a suite of services encompassing data and analytics, experience design, enterprise technology, and digital operations. Its digital operations services include marketing, sales, customer service, and many more.
Concentrix’s customer support solutions center on innovation, customer centricity, and employee efficiency. It offers smart AI-powered self-service chatbots that mirror human interactions to provide round-the-clock, personalized assistance. In effect, these chatbots free up human agents from routine customer inquiries.
With the help of Concentrix’s experts, they can train and improve your bots’ conversational capabilities to enhance service quality while keeping technology costs as low as possible. Other CX technologies Concentrix offers include voice of the customer (VoC), contact center as a Service (CCaaS), and AI-driven business messaging.
All in all, Concentrix’s comprehensive AI and CX technology solutions make it an ideal customer support outsourcing partner for enterprises seeking to empower their customer service representative team with innovative tools and systems.
Previously named Sitel and a product of a merger with Sykes Enterprises, Foundever is an award-winning outsourcing company that delivers state-of-the-art CX services and solutions to companies in a wide range of industries, including financial services, government, healthcare, manufacturing, and many more.
Its outsourced services include customer service, multilingual customer support, back-office support, technical support, and the like, with CX solutions ranging from CX analytics and AI to Metaverse-based CX channels and omnichannel CX. With these offerings, Foundever helps brands stay competitive in customer service, leveraging human expertise, AI technologies, and analytics to deliver cutting-edge, immersive customer care that creates happy customers.
With the company’s commitment to its Environmental, Social, and Governance efforts, Foundever positions itself as a people-centric and environmentally conscious outsourcing partner for businesses that value corporate social responsibility. Thanks to its Climate Scenario Risk Analysis, the company futureproofs its operations from the impacts of climate change, ensuring resilience and business continuity.
Foundever is recommended for forward-thinking businesses that want to balance CX innovation with environmental protection.
Alorica is an inclusive and corporate socially responsible BPO firm serving over 250 clients, of which are based in the US and have an average tenure of 10 years. An industry leader in customer service, this company delivers next-generation customer support that drives not just innovation, but also excellence throughout the customer journey.
Using data analytics, automation, and AI technologies, Alorica transforms your customer service into a customer-centric system where customers’ expectations are met and business goals are achieved — whether it’s faster resolution times, increased sales, or higher customer retention rates.
Alorica also offers its Genesys Cloud-powered CX2GO solution to startups and SMEs. Designed for offshore and nearshore outsourcing, this customer support solution is highly scalable, enabling your customer service representatives to work with Filipino agents, so your team can effectively handle surges in customer inquiries in every touchpoint — from email to social media.
The best part about CX2GO is its absence of hidden or additional charges, making this solution a must-have for businesses with limited finances. You can also cancel or automatically renew your six-month contract if the solution benefits your company.
Because Alorica primes businesses for scalability and evolving customer expectations and standards, this customer service agency stands as a reliable outsourcing partner for ambitious enterprises and SMEs that want to overhaul their customer care and equip themselves with the technology of the future of customer service.
Established in 1982, TeleTech, or TTEC in short, is an outsourcing company that has amassed over a thousand employees and clients from around the world. Since 2001, the year when TTEC began its Philippine operations, the firm has been renowned for its low attrition rates, hence rightfully earning awards such as the “HR Asia Best Companies to Work for in Asia” and “Best Companies for Career Growth 2023.”
While TTEC provides a wide array of CX management services, its standout offering is its CX consulting and technology solutions. The latter empowers your contact centers with AI-powered solutions and strategies that fit your business’s customer demographic and current needs to achieve your desired results without relying too heavily on automation or straining your budget.
Moreover, TTEC’s CX consulting and technology solutions enhance customer journey orchestration by consolidating and analyzing data to identify flaws and provide appropriate solutions that enrich the customer journey experience across the board. As a result, your business can enjoy a stronger brand image and higher customer satisfaction.
Companies seeking tailored, expert assistance with utilizing data collection and analysis for customer service make great outsourcing partners for TTEC.
Boasting virtual and brick-and-mortar offices in multiple cities in the Philippines, VXI is a BPO and industry trendsetter that takes a human-centric approach in customer service innovation. It offers world-class CX strategy, CX technology, and CX operations as well as social media, collections, and revenue generation services.
VXI’s services are backed by human expertise, advanced AI technologies, and smart CX analytics — all of which improve not just your business’s operational efficiency, agility, and customer retention rates, but also its competitive advantage in your industry.
The company’s experts are adept at customer targeting, helping your customer support specialist team generate leads, close more deals, and acquire ideal customers so your business earns a higher revenue. They can also create a tailored CX roadmap to give your customer care the glow-up it deserves.
As a growth-driven customer service agency and strategic partner, VXI tailors its customer service outsourcing solutions according to technological and industry needs while retaining the inherent human element of customer support. This customer service company is an excellent choice for clients seeking clarity and assistance with innovating their customer support.
Headquartered in Eastern Visayas, MEBS Call Center PH is a BPO service provider with a passion for customer satisfaction and long-lasting professional relationships. It provides customized inbound and outbound call center services, business-to-business (B2B) lead generation, and appointment setting. Its best offerings are its inbound and outbound call services.
MEBS Call Center PH’s inbound call center agents handle customer inquiries, requests for product information, and technical support, to name a few. To streamline routine inquiries and drive efficiency in inbound calls, AI chatbots are provided for smoother operations. On the other hand, the company’s outbound call center agents engage in telemarketing, generate leads, schedule appointments, and verify customer information.
Whether you choose its inbound call center or lead generation services, MEBS Call Center PH promises unmatched efficiency, enhanced brand reputation, and most importantly, unparalleled customer satisfaction.
Overall, this underrated Philippine call center is ideal for clients looking for on-brand, value-driven customer support outsourcing services backed by passionate customer service representatives.
Renowned for its decades-long client partnerships, ePerformax Contact Centers is a provider of cost-effective outsourced contact center services certified by the Health Insurance Portability and Accountability Act (HIPAA), SOC 2 Type 2, and the Payment Card Industry (PCI). Its suite of services includes general and industry-specific customer care, mainly serving the insurance, finance, and healthcare industries.
As an outsourcing partner, ePerformax Contact Centers learns and understands your business from the ground up, so the company can provide customer service staffing and build processes that reflect your brand’s needs and vision.
Because your outsourced customer support specialist team is your company’s offshore representatives, you can trust ePerformax Contact Centers’ agents to deliver high-quality, on-brand customer service round the clock — resulting in higher customer satisfaction rates and Net Promoter Scores (NPS).
Overall, ePerformax Contact Centers is a great option for resource-strapped clients who struggle with maintaining brand consistency in customer care, or have had negative experiences with customer service agencies in the Philippines that don’t understand their needs well.
Nowadays, customer care innovation should be part of every business owner’s playbook. Good customer service is more than a transaction; it is also an emotional connection between your brand and customers. If you’re on the lookout for a reliable customer service agency, choose KDCI Outsourcing.
We have years of experience in offering tailored customer service staffing solutions for US companies, including CPO Outlets and Cedar Management Group. With our high-performing customer service representative teams, KDCI Outsourcing delivers outcomes that minimize costs, hasten resolution times, and satisfy customers.
Ready to overhaul your customer service? Contact us to get started!
In today’s global business landscape, outsourcing has become more than just a cost-cutting move — it’s a strategic driver of growth, agility, and innovation. For medium and large US companies, the ROI of outsourcing is no longer hypothetical. It’s proven, measurable, and growing more compelling year after year.
As industries face tighter margins, talent shortages, and rising customer expectations, many organizations — from established enterprises to small businesses on the rise — are reevaluating their operational models. Increasingly, they’re turning to outsourcing companies and business process outsourcing (BPO) providers to handle everything from customer service and IT support to digital marketing and back-office functions.
This blog explores what US companies have learned from their outsourcing efforts, highlighting real-world insights, cost savings, and key lessons that demonstrate how outsourcing can be a powerful, long-term investment.
The traditional drivers of outsourcing — reducing costs , scaling a business and optimizing resources — are still relevant. But today, companies are more focused on building scalability, accessing specialized expertise, and staying competitive in fast-changing markets.
In essence, outsourcing allows businesses to grow without overextending internal teams. It offers flexibility, speed, and the power to do more with less — all while maintaining or improving performance.
While outsourcing cost savings remain a primary driver, the full ROI of outsourcing spans multiple dimensions. Businesses that take a strategic approach often unlock far more than payroll reduction.
By outsourcing, companies can eliminate the need for hiring, onboarding, training, and benefits for in-house employees. They also reduce the cost of office space, technology, and infrastructure.
Medium and large companies report cost savings between 15% to 40%, depending on the service and location of the outsourcing company.
An experienced outsourcing team typically has tried-and-tested processes in place. Whether handling outsourced tasks like customer support, billing, or content creation, they complete them faster and with fewer errors than a newly trained in-house team.
This leads to higher output, quicker turnaround, and stronger KPIs across the board.
Working with an outsourcing partner gives businesses access to professionals with specialized expertise in everything from IT technical support and finance to digital marketing, creative production, and sales.
Instead of building those capabilities from scratch, companies can plug into proven systems and scale instantly.
Outsourcing makes it easy to scale operations during busy seasons or product launches — and downsize during slower months. This business agility is especially valuable for businesses managing cyclical demand or rapid growth.
By outsourcing routine or technical work, internal teams are free to focus on high-value strategic initiatives like product innovation, partnerships, and customer retention.
To understand the real value of outsourcing, let’s take a closer look at how some medium and large US companies have achieved measurable success through their outsourcing efforts.
A growing US-based ecommerce retailer was overwhelmed by support tickets during the holiday season. Response times were lagging, and negative reviews were piling up.
Solution:
They partnered with a Philippine-based outsourcing company to build a 24/7 outsourced customer support team that handled live chat, email, and social media inquiries.
Results:
A mid-sized SaaS company wanted to speed up product releases but was constrained by local developer availability and costs.
Solution:
They turned to business process outsourcing to assemble an offshore development team with relevant coding expertise and experience in agile workflows.
Results:
A Fortune 500 consumer brand needed to ramp up its creative production for digital ads, landing pages, and seasonal campaigns — but didn’t want to increase in-house headcount.
Solution:
They outsourced digital marketing and creative design services to a nearshore partner.
Results:
After years of real-world application, here’s what medium and large businesses — and even some forward-thinking small businesses — have learned from their outsourcing journeys:
Smart outsourcing supports expansion and innovation. It enables teams to move faster, enter new markets, and build resilience without draining internal resources.
Not all providers are equal. A trusted outsourcing company offers aligned values, transparent reporting, and shared goals — not just cheap labor.
Businesses that partner with teams who understand their audience, language, and brand tone experience better communication and customer satisfaction.
For US-based companies, outsourcing to the Philippines provides a strong cultural alignment and excellent English proficiency — making them ideal for both B2B and B2C outsourced tasks.
Top-performing companies work closely with their outsourcing partners to tailor services, KPIs, and workflows that match their brand and business model.
Whether it's a small business outsourcing graphic design or an enterprise outsourcing a global call center, customization is key to successful outsourcing.
While this article focuses primarily on medium to large companies, many of the same benefits apply to small businesses. In fact, outsourcing can be a game-changer for small teams needing to:
The key difference is scale — but the principles are the same: outsource the right work to the right people, and reinvest your time into growing the business.
When you look beyond cost, the full impact of outsourcing becomes even more impressive. It supports:
By removing bottlenecks, outsourcing empowers businesses to stay lean, agile, and future-ready — especially in volatile or fast-growing industries.
If your company is ready to explore or improve its outsourcing efforts, here are the key takeaways to keep in mind:
Whether you're a small business looking to scale or a large enterprise aiming to streamline operations,KDCI is your trusted partner for results-driven outsourcing. From business process outsourcing and digital marketing to customer support and back-office solutions, we help you reduce costs, boost efficiency, and stay focused on what matters most — growth.
With years of experience supporting global brands, our outsourcing teams bring the specialized expertise, flexibility, and performance you need to succeed.
Ready to maximize your outsourcing ROI?
Get in touch with KDCI and let’s build a smarter, scalable future for your business.
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For many businesses and local accounting firms, outsourcing is not just a backup plan, but a strategic venture that provides access to powerful technologies and a wide pool of specialized, cost-effective finance and accounting expertise.
Previously, we’ve done a round-up of the best Philippine general ledger accounting firms, top accounts payable providers, financial management firms, and accounts receivable companies. If you’re now on the lookout for a reliable financial specialist, this round-up contains the best financial specialist outsourcing firms in the Philippines. Speaking of specialists, you can also hire high-performing credit controllers from the best credit control agencies in the Philippines.
Finance and accounting is one of the most commonly outsourced departments by US-based clients, driven by the complexity of regulations, scarcity of accountants, high cost of hiring American employees, and the need for technological innovation.
A financial specialist works with companies or individuals and performs tasks involving budget preparation and management, financial analysis, financial advisory and consulting, and market research.
While most financial specialists have a bachelor’s degree in accounting, finance, or a related field, some may have a Master of Business Administration (MBA) — a one- to two-year post-graduate degree program. Financial specialists are also proficient in QuickBooks or any finance software program.
A strong grasp of accounting and finance concepts, as well as the ability to organize and present financial data, provide customer service, and thrive in a team environment are some of the most sought-after traits in a financial specialist.
The list below includes not only the best financial outsourcing companies, but also outsourced providers that offer complementary finance and accounting services — such as bookkeeping, payroll processing, management reporting, and taxation.
KDCI Outsourcing, or KDCI, is a leading BPO company nestled in Pasig City, Metro Manila. Since 2011, the firm has provided US-based businesses with comprehensive, tailored offshore staffing solutions with the overarching goal of bolstering operational efficiency, minimizing overhead, and empowering internal teams with high-caliber external expertise.
Throughout its partnerships with brands, KDCI has successfully onboarded outsourced professionals, including graphic designers, customer support agents, content writers, accountants, and financial specialists. The company’s financial specialists, in particular, offer a caliber rivaling in-house talent, delivering precise financial analysis, accurate forecasts, comprehensive financial reporting, and well-managed budgets at cost-effective rates.
Their commitment to integrity ensures that all financial data is processed carefully and aligned with relevant laws and compliance standards — with KDCI’s data encryption protocols adding another layer of security for your peace of mind.
KDCI’s financial specialists also excel in using AI and automation technologies to streamline their day-to-day financial tasks for faster turnaround times. Their proficiency and knowledge of FreshBooks, Microsoft Excel, ZohoBooks, and other leading finance software tools make them an integral asset to your outsourced financial services team.
The beauty of collaborating with KDCI is that you can hire other outsourced accounting and finance roles, such as an accountant or finance manager, to complement your financial specialists. This ensures you have a complete offshore team that can handle most financial operations with ease.
As one of the top Philippine finance BPO companies for US businesses, KDCI is a great provider of end-to-end offshore financial services that drive not only cost savings but also innovation, compliance, and long-term collaboration.
MicroSourcing is an outsourcing company established by Philip Kooijman in 2006. Since its founding, MicroSourcing has grown from a humble 13-man firm to a massive company with thousands of employees in dedicated offshore teams that collaborate with hundreds of clients across various industries.
It provides a wide range of outsourced job roles for accounting and finance departments, including accountants, bookkeepers, accounts receivable and payable specialists, and financial specialists.
MicroSourcing has junior, intermediate, and senior financial specialists — who are all proficient in Finbox, Microsoft Excel, QuickBooks, and other finance tools. Those at the junior level have limited experience as a financial specialist, with only 12 to 24 months of professional experience under their belt.
Their job responsibilities are simpler; they get in touch with debtors in case of overdue payments and read up on laws and regulations related to debt collection. Senior financial specialists also supervise juniors when creating customers’ payment plans. Juniors may use pre-approved guidelines for this task, too.
Intermediate financial specialists can handle more complex job responsibilities, bringing over four years of professional experience to the table. They provide financial advisory services, take charge of projects from start to finish, and execute company-aligned strategies.
While senior financial specialists have similar job responsibilities to their mid-level counterparts, they boast over four years of work experience in their role, making them more suitable for high-level decision-making or project implementation.
Based on your business needs, budget, and preferences, MicroSourcing can help you build a scalable team of financial specialists with varying (or similar) levels of seniority in around six weeks.
With the company’s success-driven approach to outsourced financial services, MicroSourcing stands out as a reliable financial outsourcing company for US businesses seeking highly specialized, cost-effective offshore support for their finance department.
Headquartered in Toronto, Canada and Makati, Philippines, Accubooks is a BPO company with a global client base and a suite of finance and accounting outsourcing services. These services include financial analysis, financial reporting, payroll, bookkeeping, accounts payable and receivable, management reporting, and many more.
Powered by an offshore team of senior certified public accountants (CPA), you can expect to work with high-performing professionals who are passionate about delivering stellar financial outsourcing services. Guided by Accubooks’ core value of integrity, every financial task — from creating financial reports to reconciling general ledger accounts — is performed in full compliance with US and international accounting standards.
Plus, the warmth and hospitality of Filipino CPAs make outsourcing less of an intimidating and transactional venture and more of a warm, supportive partnership between your internal and outsourced accounting and finance team. By working with Accubooks, you can enjoy a paperless environment where your financial data is digitally and physically safe from unauthorized disclosure.
Accubooks stands out as a solid pick for businesses seeking the expertise of veteran accounting and finance professionals.
D&V Philippines is a company specializing in tailored finance and accounting outsourcing, backed by decades of experience and veteran CPAs from established Philippine educational institutions. It provides outsourced CFO (Chief Financial Officer) and professional outsourcing services.
Aimed at CFOs with overwhelmed accounting departments, D&V Philippines’ CFO services provide additional offshore support in bookkeeping, management reporting, taxation, compliance, financial analysis, and the like.
Alternatively, its professional outsourcing services are targeted at clients with financial auditing agencies and accounting firms, as well as practices that offer financial advisory and financial management services. D&V Philippines’ outsourced professionals supplement practices with specialized talent, offloading non-critical tasks from in-house teams and improving performance, compliance, and operational efficiency.
Furthermore, the company has offshore staff who excel in some of the following finance software programs and enterprise resource planning (ERP) systems:
Whether you’re a CFO or an owner of an accounting firm, D&V Philippines is an excellent choice for an outsourcing partner due to its highly educated, tech-savvy workforce and personalized outsourcing solutions.
Emapta is a B Corp-certified outsourcing company that builds dedicated offshore teams with the premise of integrating them into their clients' internal teams. Thanks to its decades-long experience in the outsourcing industry, Emapta has developed a deep understanding of its clients’ needs, providing them with tailored offshore outsourcing solutions that align with long-term business goals.
The firm offers outsourced finance and accounting roles for auditors, loan processors, payroll officers, tax accountants, financial analysts, and many more. These professionals undergo a strict hiring process to ensure you get world-class talent that aligns with your company’s values and culture.
Requests for custom finance roles are available, too, so you can form your ideal outsourced financial services team. Unlike local hiring, Emapta can source and onboard Filipino offshore finance professionals into your team within a month, saving you time and money. With only a 2.4% voluntary attrition rate, the firm’s offshore finance teams promise stability, helping you maintain consistent service quality for the long haul.
Overall, Emapta is a solid choice for clients who value the long-term consistency and excellent service quality that comes with high employee retention.
Connext Global Solutions, also known as Connext, is a BPO solutions firm operating in Colombia, India, Mexico, and the Philippines. As a customer-centric service provider, Connext delivers world-class outsourcing services designed to meet the complex needs and goals of its clients. The company excels in outsourced customer service, back-office support, IT, healthcare, marketing, and financial services.
From bookkeeping to records monitoring, all of Connext’s financial services are built to support your business scaling efforts. If scaling your business is on the horizon, this outsourcing provider will leverage its knowledge of the finance industry as well as advanced AI technologies to source qualified finance expertise that further augments your offshore team’s performance during busy accounting periods.
Thanks to its round-the-clock IT team, robust IT facilities, and non-offshore data storage practices, Connext ensures that sensitive financial data is protected from data breaches, malware, and other online threats.
All in all, Connext’s scalable outsourcing services and commitment to data privacy make this company a trustworthy BPO partner for businesses of all sizes.
Featured in KDCI’s round-up of the best cost accounting companies in the Philippines, Outsourced is a premium BPO company known for its ISO 9001 and ISO 27001 certifications — a reflection of its dedication to surpassing client expectations and standards as well as ensuring data security. Thanks to its rigorous, AI-driven hiring process, only the top 1% of candidates are chosen by Outsourced’s expert recruitment team
It offers full-time offshore accountants, bookkeepers, commercial analysts, compliance officers, financial analysts, and many more. With a retention rate above 98%, you’ll be working with high-caliber finance professionals who are as fiercely committed to Outsourced as they are to your business. These individuals have also mastered most, if not all, major accounting and finance software, such as FreshBooks, Xero, and Zoho.
They’re proficient with AI tools, too. For example, Outsourced’s financial analysts use Microsoft Power BI to simplify the generation of financial reports, whereas its bookkeepers streamline the process of organizing transactions with the help of QuickBooks. Their mastery of such tools helps them meet tight deadlines, avoid costly mistakes, and remain compliant with accounting standards.
As an elite BPO company that lives up to its premium services, Outsourced is recommended for high-octane businesses that prefer working with talented outsourced accounting and finance professionals.
Booth & Partners is an outsourcing firm founded in 2013 that powers businesses with first-rate offshore solutions, promising cost savings, flexibility, security, and operational efficiency. It hires, analytics, design, digital marketing, bilingual customer services, IT, and finance and accounting.
The company’s offshore Filipino bookkeepers, payroll specialists, and accounts receivable and payable specialists are highly experienced in their respective roles. Apart from the day-to-day tasks associated with their role, these accounting professionals are also equipped with critical thinking and analytical skills needed for performing growth-driven analyses to help businesses achieve financial stability.
Overall, Booth & Partners is a reliable outsourcing provider for clients looking to augment their internal accounting team with exceptional talent from the Philippines.
Financial specialists are a must in every finance and accounting department. Because local specialists have higher paychecks, outsourcing this role becomes a cost-effective solution.
At KDCI Outsourcing, we have financial specialists who can make sense of even the most complex financial data to help you make wise, data-driven decisions that yield stability and measurable results. We also offer end-to-end outsourced finance and accounting solutions to close skill gaps, so your internal team can focus on their core competencies.
Experience world-class finance and accounting outsourcing support with KDCI. Contact us and schedule an appointment with our outsourcing experts today!
From payroll processing to updating product information, data entry is an inevitable task in any business. While data entry is a non-core administrative function, it still plays a critical role in our day-to-day operations. Data entry establishes a database of information that can be used for data analytics and decision-making.
However, data entry is often taken for granted. If businesses are not careful, data can be a destructive force to reckon with — a missing zero or an outdated customer information can spiral into inaccurate reporting and hefty penalties!
If your company is swamped with data and you have a small in-house data entry team, processing and organizing all that information can be a herculean task. Not to mention that increasing your team’s headcount through local hiring may not be the most financially sustainable move.
In this case, it’s a sign to outsource data entry services to a Philippine-based BPO company like KDCI Outsourcing. In this article, we’ll show why an offshore data entry team is vital for optimizing labor costs and ensuring data accuracy.
Data entry is not an easy job. Below are the three most common challenges in data encoding:
You may have the fastest and most accurate data entry professional in your team, but that doesn’t mean they’re immune to typos — especially if data entry is done manually due to a lack of advanced data entry tools. Manual data entry increases the risk of human error, which can spell financial trouble for your business.
The job responsibilities of a data entry professional not only involve encoding data, but also cross-checking and verifying information. When done manually, data encoding can take a significant amount of time to complete. If your in-house data entry team is overwhelmed with unprocessed data, catching up with pending data entry work can be challenging.
Doing data entry work for hours across five business days can be physically and mentally draining. Consequently, this can lead to a loss of focus and poorer performance, affecting overall productivity.
Across industries, data entry work is unavoidable. Many companies have dedicated in-house data entry to organize, verify, input, and update data in a database management system. However, the ability to maintain an in-house team long-term raises questions regarding overhead and operational efficiency.
The sections below weigh the pros and cons of maintaining an in-house data entry team.
An in-house data entry team works in the same time zone and location as their employer, creating a seamless cycle of collaboration, knowledge-sharing, communication, and feedback between data encoders and managers.
Because local employees understand the cultural and linguistic nuances of their home country, there are little to no barriers to communication, which strengthens teamwork and avoids misunderstandings.
Local data entry teams have first-hand exposure to institutional knowledge and norms. This equips staff with the internal know-how of their company’s workplace culture and processes. Thanks to their familiarity with their country’s local data compliance standards, all data sets are accurate and compliant.
Proximity and time zone advantage allow for better oversight of your in-house data entry team. The ability to set quality standards, implement feedback mechanisms, and oversee daily workflow ensures that your in-house data encoders can perform well and produce the required data entry work.
While there is beauty in face-to-face collaboration, the cost to maintain an in-house data entry team can strain your budget. From employee benefits to annual subscriptions, the costs add up over time. As a consequence, you have fewer resources for strategic or high-impact business initiatives.
Employee turnover — whether voluntary or involuntary — can cost you half or twice a data encoder’s salary. The more data entry clerks quit, the more data your team will process, resulting in delays, poor productivity, and increased turnover.
In-house data entry teams are harder to scale. In the US, the average annual salary of a data entry specialist is $42,098 USD per year. If your company has a slew of data to encode, adjusting your staffing needs by hiring locally can be the most exorbitant move you’ll ever make.
Not only do you need to invest more in recruitment and onboarding, but you also need to pay for additional equipment and software subscriptions. Furthermore, the time and resources spent on training new hires can potentially affect data accuracy and team productivity.
In some cases, companies lack the proper technology to streamline data tasks. Perhaps they’re still relying on outdated software or engaging in tedious manual data entry. Technology upgrades are expensive, and training your internal data entry team to use new tools costs time and money.
This may result in errors and inefficiencies as your in-house data entry professionals are still acclimating to the newly introduced tool.
KDCI Outsourcing is a data entry BPO company that offers tailored offshore staffing solutions to clients around the globe. Having worked with brands such as Apple and Amazon, the firm has garnered a wealth of experience providing outsourced services, including data entry and data processing.
That being said, this data entry outsourcing company can power up your data entry processes with advanced technologies and scalable support. Here’s what KDCI Outsourcing offers to overwhelmed companies:
Offshore outsourcing is the cheapest outsourcing model. You save on company expenses, as wages and cost of living are lower in developing countries.
According to Jobstreet, a Filipino data entry specialist earns an average of $582 USD to $758 USD a month — that’s $6,984 USD to $9,096 USD per year! Since the Philippines has a cheaper cost of labor, you can hire several data entry specialists for the price of a single US-based data entry specialist ($42,098 USD a year).
Like other BPO companies, the cost of equipment, software subscriptions, recruitment, training, and turnover is paid for by KDCI Outsourcing — effectively slashing your operational costs by a whopping 70%! By leveraging data entry outsourcing, your company will have greater financial confidence to invest in strategic business ventures.
KDCI Outsourcing takes data accuracy seriously. With the sharp eye of KDCI’s data entry specialists, they can accurately input and cross-check customer or financial data from any data source, such as receipts and reports.
Their mastery of Microsoft Excel, Tableau, and Power BI enables them to organize and visualize data for further analysis. Combined with their fast typing speeds, the company’s offshore data entry team can ensure speed and accuracy in every data entry task.
Due to the repetitive nature of data entry, KDCI’s offshore data entry team optimizes data encoding and processing by leveraging AI and automation tools that extract scanned text, identify data patterns, and detect data inaccuracies. These tools minimize human error, improve operational efficiency, and simplify data organization, review, and correction.
Overall, when you outsource data entry services to KDCI Outsourcing, you get the privilege to work with detail-oriented professionals who embrace AI and automation in any data entry project.
Counting on your in-house data entry team to handle large data volumes is not healthy or feasible. To keep up with the increase in workload, your team will put in more hours, making them susceptible to burnout. For any company, burned-out employees mark the beginning of turnover. Unless you scale your business operations, your data entry professionals will leave for better opportunities.
KDCI’s offshore data entry outsourcing services are scalable. With the cost-effectiveness of Filipino talent, you can support your internal data entry team with additional headcount within 25 days (or less), accelerating data encoding and processing to make the workload more manageable for your data encoders. In case of fewer data entry tasks post-busy seasons, you can freely downsize your offshore data entry team.
With KDCI Outsourcing, you can scale your team as needed and maintain a high level of operational efficiency without worrying about labor costs.
Some companies may shy away from offshore outsourcing due to time zone differences. But believe it or not, this can be a huge advantage. Outsourcing companies operate all year round, 24/7. Whether it’s the Fourth of July or Christmas, KDCI Outsourcing can provide the needed support to keep your business running even if you’re internal team is out on holiday.
KDCI Outsourcing has outsourced data entry specialist teams that work round-the-clock — including graveyard shifts — so all your data entry needs are met during your team’s working hours and downtimes. Because there’s an alignment in working hours, communicating with your outsourced data entry team is much more seamless.
Businesses have complex needs and goals that require nuanced, flexible, and long-term solutions. That’s why KDCI Outsourcing and other BPO companies don’t subscribe to the one-size-fits-all approach to outsourcing.
KDCI Outsourcing has a team of outsourcing experts who can deliver a carefully crafted outsourcing solution based on your needs, goals, and workplace culture.
With KDCI’s tailored offshore outsourcing solutions, your company can adapt to changes in data entry processes and industry needs, drive measurable results in your internal data entry team, and foster alignment in goals and expectations.
Aside from data entry specialists, KDCI Outsourcing offers other outsourced data encoding and processing roles:
Whether you need help with product data entry or data cleansing, KDCI’s diverse roster of offshore data entry professionals can get any data entry work done.
Many outsourcing companies, including KDCI Outsourcing, follow strict hiring processes. They work with the client to define qualifications and requirements for outsourced professionals. Most clients, for example, prefer candidates with some experience in data encoding and who are computer-literate, proactive, detail-oriented, and cooperative.
To meet a client’s standards and expectations, KDCIs HR Outsourcing reviews candidates’ resumes and vets them through an assessment test and a series of interviews. These tests and interviews predict a candidate’s potential performance, behavior, and compatibility with the client.
However, depending on a client’s preference, they may assist KDCI’s recruitment team in assessing potential candidates, so all onboarded data entry professionals meet the highest standards. By hiring top candidates, the client can count on their offshore data entry outsourcing team to accomplish data entry projects with accuracy and compliance in mind.
Data entry professionals work with sensitive information, including customer and financial data. For many companies planning to outsource data entry services, data security and privacy are at the top of their concerns. In industries where customer, financial, and health data are processed, a single data breach is enough to lose customer trust and tarnish a firm’s reputation.
At KDCI Outsourcing, data privacy and security are a priority. It demonstrates its commitment to data privacy by deploying robust encryption solutions as a protective measure against breaches and theft. As part of KDCI’s onboarding process, a non-disclosure agreement is signed by each outsourced data entry specialist so they can uphold data confidentiality and anonymity while working with you.
With a round-the-clock team of IT professionals performing regular security audits, rest assured that all your data is in safe hands.
Today, data is accessible with a click of a button. But with information coming in left and right, companies with small or no dedicated internal data entry teams risk falling behind in data entry work and productivity.
By outsourcing data entry tasks to KDCI, you can build a full offshore team of data encoding and processing professionals who can skillfully and efficiently process, input, and organize all data to free up your in-house team and maintain smooth operations throughout.
Ready to optimize your data entry processes? Get in touch with KDCI Outsourcing today, so you can experience the unmatched accuracy of our data entry specialists first-hand!
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We often think of CEOs as superheroes, carrying the weight of their organizations on their shoulders. Their jobs extend beyond making decisions and collaborating with stakeholders; CEOs have an inherent responsibility to stay updated on everything that’s happening around the world — from volatile market conditions to turbulent current events.
As the head of the company, they don’t panic — rather, they act swiftly and make informed decisions that guide the business to growth. Despite having so much on their plate, CEOs take the time to recalibrate their priorities. This article discusses the top leadership priorities in the US, namely agility, talent, and trusted partners.
Agility demonstrates how well a business adapts and thrives in a dynamic, ever-evolving market. Agile companies are prepared for sudden market changes, reflected in their resilient business strategies that ensure both success and customer satisfaction.
One must not treat agility as a run-of-the-mill buzzword, but as a framework that helps all levels of the organization — from the CEO to employees — to stay ahead of the curve.
The following sections tackle the benefits of agility and provide tips for CEOs to prioritize a more agile business model.
In a world of rising customer expectations and fast-paced industry changes, agility has become a crucial indicator of an organization’s adaptability. Here are the advantages of an agile business:
Because customers are the drivers of success, agile businesses remain cognizant of their evolving needs and preferences, translating their feedback into tailored products and experiences that reflect their current expectations.
Speed to market, or time to market, refers to how fast a company can ideate a product and deliver the finished product to customers. Agile leaders don’t sit around; they take action and prioritize speed to market as faster development cycles create opportunities for greater market share and relevance in a volatile market.
Agile businesses always prepare for the unexpected. An upcoming health crisis? An agile organization may already have business continuity measures in place to help employees shift to remote work. By remaining agile — despite looming crises and emerging industry trends — businesses can stay futureproof and adapt to changes without disruptions.
Agility instills the importance of a growth mindset. Agile leaders and employees are open to change. They innovate processes, strategies, and products as needed due to market shifts. Through innovation, businesses can become more competitive and promote a culture of creativity, responsiveness, and resilience.
Agility entails investing in emotional intelligence. Emotional intelligence equips leaders and staff with the ability to engage in quick, rational decision-making processes and handle feelings of discomfort.
It also helps everyone resolve conflicts diplomatically, take constructive criticism, work with people of different personalities, and resolve frustrations when things don’t go well accordingly.
Prioritizing agility comes with structural change. While change doesn’t come overnight, there are three ways you can bring agility to the forefront of your organization:
One big mistake CEOs must avoid is creating a rigid, set-in-stone plan or strategy. Agility is about being uncomfortable with change and uncertainty. This doesn’t mean scrapping everything altogether. As a CEO, make it a habit to tweak your plans and strategies based on current best practices and market trends.
By staying informed about trends and current events, you can think two steps ahead and anticipate possible changes, reassuring everyone that your organization can navigate whatever challenges come its way.
To embrace agility is to embrace a love for a growth mindset and continuous learning. Challenges are perceived as opportunities, mistakes and failures are treated as avenues for learning, and skills can be further honed through effort and dedication. An agile workplace teaches employees resilience despite setbacks and imperfections. But a culture of growth and learning begins with you — the CEO.
One example is Satya Nadella, Microsoft’s CEO. Previously, the tech giant had a “know-it-all” culture that focused on rigidity and cultural resistance, including the gatekeeping of knowledge. Under Nadella’s leadership, Microsoft started embracing a “learn-it-all” culture — a culture that promotes collaboration, shared learning, and experimentation.
Thanks to this shift, the company has risk-takers who are open to learning from failure, which has borne fruit in new technologies: GitHub Copilot, an AI-powered coding assistant, and Azure AI, a cloud service suite. If it weren’t for this cultural shift, Microsoft would still be behind other industry giants in AI and cloud computing technology.
Microsoft’s transformation showcases that learning and innovating don’t stop just because you’re a well-known name in the industry. As a CEO, you have to be a learner, too. Request feedback from staff, catch up and share insights on industry trends, and join employees at workshops and seminars. All these show how invested you are in intellectual growth.
By modeling intellectual growth, your employees will follow suit and become as invested as you in expanding existing knowledge.
Knowledge should not be kept in silos. Strengthening teamwork lies in sharing information between teams and departments. In Microsoft’s case, Azure AI and GitHub Copilot were made possible thanks to the close collaboration of its departments. By working with other teams, your employees get exposed to diverse perspectives and new tools, which helps identify blind spots in problem-solving. In turn, this coalescence of ideas sparks innovation.
To foster cross-team collaboration, get everyone on board first. Create shared objectives and align them with company goals. A dedicated group chat is also great for virtual correspondence between members. Whether it’s work, feedback, or watercooler banter, a virtual channel encourages open communication between departments.
All members should be oriented on their roles and expectations, as well as the functions of each department in your company. This helps them take responsibility for all their tasks and understand the complexities of a department.
Encourage everyone to try out unorthodox ways of doing things and share their outcomes with others, which helps promote knowledge sharing. Finally, by making everyone feel valued for their ideas and contributions, you build a culture of mutual respect between you, your employees, and their colleagues.
While implementing these measures is easier said than done, the time and resources you put into cross-functional collaboration transform your organization from a stagnant business with uncooperative teams into a flourishing, agile company with strong camaraderie.
Talent drives organizational success. Because talent is the face of a company, it should be treated as an investment. With labor shortages along with the rising expectations and standards of candidates, talent issues are no longer the sole responsibility of HR leaders.
Now, CEOs and HR departments are treating talent as a strategic priority to access specialized skills, gain a competitive advantage, and harness innovation. If investing in your people has never been a priority, the next sections will convince you to think otherwise.
CEOs and senior leaders who invest in talent position their organizations for success. Here’s why you should do the same:
Integrated Benefits Institute (IBI), cited by Achievers, found that most employers report difficulties in drawing (73%) and retaining (61%) their talent. How well an organization can acquire and retain talent can make the difference between optimizing and pooling more resources on recruitment.
CEOs and HR leaders must not neglect employee engagement and performance. The more employees are engaged, the better they perform. This improves retention rates and motivates staff to come to work, incentivizing top performers to stay and saving the company hundreds of dollars on turnover, onboarding, and training.
The quality of employees determines a company’s quality of customer service. When organizations fail to keep tenured, high-performing employees or settle for mediocre hires, they can’t expect to maintain a high quality of customer service. Consequently, poor customer service leads to dissatisfaction and loss of revenue.
Talent investment doesn’t stop at hiring the right candidate. In fact, nurturing new and existing employees can bolster productivity and drive growth for your organization. Here are two ways to invest in talent:
Just because a candidate has all the skills, qualifications, and experience to do the job doesn’t mean they’re the right fit. By assessing culture fit, you can determine whether a candidate’s behavior, personality, communication style, and values align with your organization’s culture.
Culturally fit employees are more engaged, collaborative, and productive, which helps build a positive office culture and professional relationships between their colleagues and senior leaders.
To evaluate a candidate’s culture fit, ask behavioral questions that probe into how they resolve conflicts or overcome challenges. Questions related to work environments and their preferred level of autonomy are great, too. By asking the right questions, you can filter out ill-fitted candidates and avoid unnecessary turnover.
Whether it’s a new hire or a seasoned employee, talent development and empowerment go a long way in maintaining performance and retention. According to Deloitte, CEOs are empowering talent through the following ways:
While flexibility and recognition are important, they’re only half of the story. As a CEO, you must also challenge your employees and renew their sense of purpose at work. To develop and empower your people, provide mentorship opportunities where senior leaders train and nurture employees’ people management and leadership skills.
Leadership development equips employees with the grit to handle responsibilities that come with leadership roles. It also prepares the organization for the next generation of managers and executives who can lead teams with confidence and empathy. By encouraging employees to lead smaller teams or projects, they gain a first-hand experience in navigating team dynamics, addressing conflict, and delegating tasks.
Apart from leadership development, you can also spearhead cross-training sessions or hold workshops to empower employees to move out of their comfort zones. However, it’s important to remember that employee development and empowerment involve active participation from leaders at all levels of the organization.
Outsourcing has evolved into a strategic asset. Businesses treat it as an avenue to bridge talent gaps, expand their market, innovate systems, and scale departments without the slowdown of overhead expenses.
Cost-cutting remains an appeal, though. However, forward-thinking CEOs and senior executives understand that outsourcing companies are not just vendors, but an extension of an organization.
The next two sections tackle the advantages of working with outsourcing companies and include a brief tutorial on finding the right outsourcing partner.
Although outsourcing is not for every company, we can’t deny the advantages it brings. Here are three reasons why CEOs must outsource to a service provider:
Unsurprisingly, companies are leveraging outsourcing as a talent strategy. According to data by SHRM, US hiring costs amount to an average of $4,683 USD per employee. By outsourcing to the Philippines, or a developing country, you can drastically cut 70% of labor costs, leaving you with more resources to fund R&D initiatives and other high-impact investments.
Scaling teams with outsourcing partners is easier. For example, if you need to ramp up graphic design production, you can hire Philippine graphic designers for an average of $403 USD to $579 USD, depending on the designer’s experience.
With faster time-to-hire and lower cost of Filipino graphic designers (or any outsourced role), outsourcing puts you at an advantage where doubling team headcounts and scaling a business becomes financially viable without ballooning overhead.
Outsourcing has become a driver of market share expansion. When companies outsource to service providers, they get acquainted with the local market, monitoring trends and patterns. From there, organizations can appeal to the said market, which helps improve their brand visibility.
Partnering with the right outsourcing company brings strategic value that surpasses cost savings. Here’s how to begin your search:
A successful leader weighs the pros and cons of outsourcing. Hence, as a CEO, you’re expected to have well-defined goals and a clear rationale for outsourcing. Is it to modernize outdated infrastructure and systems? Do you need more specialized talent?
Either way, objectively evaluating your workforce and daily operations helps you decide if outsourcing is the right strategy to complement your team and meet business needs.
Cheap doesn’t mean best. When evaluating potential outsourcing partners, do a comprehensive background check of your shortlisted service providers. The best BPO companies boast the following:
There are outsourcing firms that specialize in a particular function. For instance, if you’re outsourcing accounting and finance, consider working with the best accounting firms for optimal results.
Look for BPO companies with similar goals, values, mission, and vision as your organization. This ensures alignment, trust, and understanding between your company and the service provider.
There’s only so much a CEO can do by themselves. But with the help of a BPO provider like KDCI Outsourcing, we can ease the burden off your shoulders, so you can focus on what you do best: decision-making, management, and collaboration.
KDCI Outsourcing offers tailored offshore outsourcing solutions for various functions and industries, including human resources, real estate, property management, and many more. By helping you build your offshore team, you can scale your operations and maintain utmost flexibility even in the most turbulent of times.
Let’s help you become an agile, future-proof organization. Speak to our outsourcing experts today!
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KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
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