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A life insurance plan has always been touted as an investment for families and working adults. It serves as a bugger against unforeseen circumstances, protecting insured clients from significant financial loss. While most sectors have adapted to economic instability and other risk factors, the life insurance industry has not been the most fortunate as it struggles with cybersecurity, technological advancement, market changes, and shifts in compliance and regulations.
Thankfully, insurance companies are leveraging insurance outsourcing. Insurance outsourcing is a business strategy of hiring a third party to perform open and closed-book business processes to reduce costs, increase efficiency, and access specialized expertise. If you’re looking to supercharge your insurance company, now’s the perfect time. Below, we’ll tackle everything you need to know about insurance outsourcing.
There’s no limit to the business processes an insurance company can outsource to a business processing outsourcing (BPO) provider. However — to help you envision which functions are more readily available in the best BPO companies and insurance outsourcing companies — below are the most commonly outsourced insurance business functions.
In insurance claims outsourcing, the service provider handles the entire claims process, from initial intake and verification to assessment and settlement. They also communicate with policyholders about claim statuses and manage disputes or appeals. Additionally, a business processing outsourcing company can process health, property, and other insurance claims.
When outsourcing policy writing and adminstration, service providers process renewals, endorsements, and cancellations as well as manage the issuing of new policies. They also maintain policyholder records and ensure compliance with regulatory requirements.
With insurance underwriting, an insurance business processing company assesses risks, decides on insurance applications, sets premium rates, prepares documentation, and monitors existing policies for changes in risk profiles.
Specialized firms and insurance BPO service companies use analytics to detect fraud, investigate suspicious claims, report findings, implement fraud prevention systems, and provide staff training on fraud detection techniques.
External providers with insurance outsourcing services have actuarial analysts who develop risk models, calculate premiums, forecast financial performance, and offer strategic advice on product development.
Legal and compliance officers in outsourcing providers handle legal issues, ensure regulatory compliance, and provide legal advice to minimize risks and meet industry standards.
Third-party IT or tech support specialists manage infrastructure, develop and maintain software, ensure cybersecurity, and provide technical support to enhance operational efficiency.
Customer service agents in an outsourcing company handle inquiries, provide policy information, address complaints, and maintain high-quality support through various communication channels.
The business process outsourcing industry has been steadily expanding through the years, impacting most, if not all, industries in the market. Even more traditional industries like insurance are outsourcing some of their business functions, driven by reasons listed below.
Like many other industries, companies in the insurance industry face financial pressure and need to improve cost efficiency to increase competitiveness and profitability. And the easiest way to reduce costs is by outsourcing insurance services.
By outsourcing, an insurance agency can leverage the outsourcing partner’s resources, paying only a flat rate while the outsourcing insurance services provider covers everything — including operations, benefits, paid leaves, management fees, etc. This helps an insurance company increase its cost efficiency.
The location of insurance outsourcing companies also influences the amount saved. When an insurance agency outsources to an onshore or nearshore agency, the company can typically save up to 10-20% on operational costs. If insurance services are outsourced to BPO insurance companies in the Philippines, insurance agencies can save up to 70% on operational costs.
Most insurance companies don’t have expertise in functions such as customer service, IT, and marketing. By outsourcing these insurance operations to insurance outsourcing companies, one can increase efficiency — freeing up time and resources and gaining more business focus.
The insurance industry is short on talent, according to ResroucePro. This problem is mainly due to people leaving the industry. As time passes, the job market is becoming younger. Not to mention, over 50% of those in the insurance sector are expected to retire in the next 15 years.
One of the ways insurance companies are filling gaps in their manpower is through insurance outsourcing. Many of the tasks performed in the insurance sector, such as customer service, IT support, and marketing only require general industry knowledge. Hence, these tasks can be easily outsourced for staff augmentation.
Meanwhile, more specialized tasks like claims processing, underwriting, fraud detection, and the like are more difficult to source, so insurance agents partner with an insurance outsourcing company that already has the talent available.
When working with Philippine insurance outsourcing companies, expect them to have a large talent pool so you can skip the recruitment process and only look at the profiles presented to you based on your requirements. Then, BPO insurance companies in the Philippines will train, onboard, and manage these outsourced staff for you, ensuring productivity and alignment with business objectives.
While traditional outsourcing only supported basic roles and wasn’t designed to support long-term success, outsourcing has evolved to offer multiple engagement models and provide more flexibility to serve as business partners rather than mere service providers that help insurance companies scale and grow their operations.
The insurance industry has long been a more traditional industry, relying on manual processes and data analysis. However — as most outsourcing service providers have adopted more robust technological infrastructure and advanced technologies — insurance companies will find it easier to adopt new technologies and change their company culture with help from an experienced outsider who already has the resources and expertise to lead their transformation.
With the growing talent shortage in the insurance industry, many insurance companies are pressed to find permanent solutions outside of staff augmentation and support their long-term goals.
KDCI Outsourcing is more than just a service provider. We’re an insurance business process outsourcing partner that works hand-in-hand with our clients to achieve their business goals. By finding hard-to-source talent that has the experience, expertise, work ethic, and cultural fit, we build excellent offshore insurance teams in the Philippines that seamlessly integrate with their operations and collaborate well with their in-house teams to ensure efficiency and success.
Learn more about insurance back office outsourcing services in the Philippines. Contact us today!
Any real estate agent understands the age-old adage of “time is money” and “time wasted is time lost.” These quotes are not just for show, though. They teach us the value of time and money. In the fast-paced realm of the real estate industry, real estate agents need to step up or lose out. Fortunately, real estate assistants are here to the rescue. They play a pivotal role in easing a real estate agent’s life, taking care of everything from administrative to customer service tasks.
But with external factors like location, skill sets, and the experience level of a real estate virtual assistant, establishing the best virtual assistance rate or salary range can be tricky. Don’t worry, this article includes the average salary ranges of a Filipino VA, so you can create an appropriate hiring budget for your real estate business.
Is an outsourced real estate virtual assistant better than an in-house assistant? While people think the former is better due to reduced costs, there’s no clear-cut answer to this question because your decision to outsource or hire in-house depends on your business needs. Below, let’s tackle the pros and cons of each one.
Every day, you meet and talk with your in-house executive assistant in the office. Because of your assistant’s proximity, monitoring their productivity levels and performance becomes easier.
Face-to-face contact also fosters a better sense of collaboration between real estate professionals and in-house assistants. Plus, in-house employees can easily adapt to your workplace culture. Training and providing feedback is much easier, as well.
Modern workplaces are equipped with advanced communication tools. But — as mentioned earlier — the beauty of in-house hiring lies in face-to-face interactions. This allows real estate professionals to brainstorm and work with their assistants without delays, technical difficulties, or communication lapses.
Offices implement strong security measures to preserve the confidentiality of sensitive data. With such measures, the chances of data leaks and privacy breaches happening are slim.
While in-house assistants are an investment, they are expensive. As a real estate agent, you cover not only their monthly salaries. You also shoulder the cost of additional office spaces and equipment, training, and employee benefits. For small real estate business owners or real agents looking to cut costs, in-house hiring is a risky investment.
With in-house assistants, scaling your business according to demand is difficult without making significant adjustments to your internal team. In case of skill shortages in your real estate business, you may need to bring in new external hires — which costs money.
Most virtual assistants are independent contractors or freelancers engaged in remote work. Because outsourced virtual assistants don’t come with the near-permanent tenure of in-house employees, real estate professionals can easily hire virtual assistants for real estate during demanding workload periods or peak seasons.
A virtual assistant works in the comfort of their home, meaning they already have the necessary equipment to do their job. For real estate professionals, this is a blessing since they don’t have to invest in office spaces, equipment, and employee benefits.
With the global demand for virtual assistant services and the ubiquity of virtual assistants, real estate agents can access a vast pool of talent at their fingertips. If they, for example, hire a Filipino virtual assistant, real estate professionals can enjoy an all-in-one package that promises cost-effective virtual assistant services, high English proficiency, and cultural compatibility.
An in-house administrative assistant requires training to keep up with market demands. Real estate agents can save money by hiring a specialized Filipino virtual assistant for real estate. Virtual assistants with specialized skills don’t need training, so they can jump right into their job and complete tasks with minimal supervision. Plus, they bring in industry insights that can change the trajectory of your real estate business.
Did you know that VAs can succeed without being fluent in English? Some real estate professionals don’t care about their virtual assistant’s English proficiency level. But let’s get one thing straight — English fluency is an edge.
Poor English communication skills increase the likelihood of miscommunication and misunderstandings during meetings or feedback sessions. Fortunately, most Filipino virtual assistants are fluent in English. Thanks to their neutral accent, real estate professionals need not worry about overcoming language barriers.
Real estate agents handle sensitive client information. If confidential data falls into the hands of a hacker or malicious virtual assistant, they can use it to perform fraudulent transactions, breaching customer trust.
Hiring an overseas real estate virtual assistant comes with a higher risk of security and privacy issues. You don’t have much control over how they store and process client data. Outsourcing virtual assistant services to the best BPO companies or property management companies is your best bet, as they employ solid data security measures to safeguard customer information from cybercriminals.
Real estate professionals value real-time communication and collaboration. Hiring a foreign real estate VA can lead to incompatibilities in working hours. If not negotiated or established early on during the hiring process, timezone incompatibilities can cause delays in communication and turnaround times and dips in productivity.
Hence, it’s recommended to hire a real estate virtual assistant who can align their schedule with yours. Outsourcing companies make good choices, too. They provide round-the-clock virtual assistant services that help streamline your daily business operations, ensuring productivity and smooth turnaround times.
Virtual assistance is a lucrative career. However, how much money a virtual assistant earns depends on their location, niche, skills, expertise, and experience level. The Philippines has a lower cost of labor, so the country’s average VA salary is understandably cheaper than in Western countries.
If you’re hiring a virtual assistant from the Philippines, here’s a primer on the average salary ranges according to level of seniority.
An entry-level job implies the virtual assistant has one to two years of work experience. In the Philippines, the average salary of an entry-level Filipino real estate virtual assistant ranges between ₱17,000 ($292) to ₱20,000 ($344) each month — though the numbers can go as high as ₱25,000 ($430) to ₱38,000 ($654) a month, according to Glassdoor. In the United States, entry-level real estate virtual assistants earn a monthly average income of $3,708 (₱215,408) to $4,050 (₱235,276).
Boasting at least three to six years of experience, a mid-level virtual assistant is expected to have a deeper understanding of the real estate industry and a stronger grasp of VA skills. Filipino mid-level real estate VAs earn an average of ₱31,883 ($548) to ₱41,500 ($714) every month. As much as possible, avoid paying ₱20,000 ($344) to a mid-level real estate VA. US real estate VAs, on the other hand, take home $4,916 (₱285,585) to $6,633 (₱385,330) a month.
With more than five to six years of work experience, senior real estate assistants have amassed a wealth of industry knowledge and skills. Senior real estate VAs in the Philippines earn a monthly income of ₱50,475 ($868) to ₱70,000 ($1,204). Meanwhile, US senior real estate VAs receive $6,633 (₱385,330) to $8,116 (₱471,482) — even as high as $9,700 (₱563,502).
It’s important to remember that the above salary ranges are just rough estimates. Before building a salary range, take into account the following factors:
In the virtual assistance industry, success is not determined by college degrees or certifications. Many virtual assistants earn salaries that rival or surpass most professions. Still, you should consider an assistant’s education level when building a pay grade.
A Filipino real estate virtual assistant with a bachelor’s degree in finance, business, or marketing can command a higher monthly pay grade (₱56,175) than a virtual assistant with a high school education (₱28,366).
What will your Filipino real estate do when hired? Complex job responsibilities such as market research and customer relationship management (CRM) involve specialized skills, and therefore, require a higher rate than general virtual assistant tasks.
These are optional. But if you want to give bonuses and incentives, you need to include them in your budget. Examples include:
Where does the 13th-month pay come in? If your real estate business doesn’t operate under Philippine jurisdiction, you’re not legally mandated to pay your Filipino real estate VA with 13th-month pay. In short, it’s optional. However, you may provide 13th-month pay to show your gratitude and appreciation to your Filipino virtual assistant.
The economy also influences salaries. As much as real estate professionals want the best for their virtual assistants, it’s not always possible — especially in times of economic crises.
During the pandemic, for example, the prices of property in the Philippines fell steeply by 10% to 20%. This was heightened by desperate property sellers trying to profit in an unstable market, lack of financial stability, and job loss.
While the country’s real estate industry rose to its former glory, there’s no denying the ripple effect of economic issues and world crises. Both of which contribute to lower salaries, mass layoffs, and downsizing.
While scouting for the right real estate virtual assistants, here are the traits you should look out for when screening or interviewing a candidate:
Positive reviews are a testament to a candidate’s work ethic and the quality of virtual assistant service. Any reviews related to breach of confidentiality, low-quality work, and unprofessional behavior indicate that the real estate VA is unreliable when handling data and completing tasks.
Hiring virtual assistants without reviews is a gamble, though. Of course, it doesn’t mean they make a bad VA. It’s risky on your end, but a thorough screening can help determine if a no-review candidate is the right fit.
Believe it or not, but a Filipino real estate virtual assistant with good boundaries is good for your business. After all, you can’t expect them to work 24/7 for the whole year. If a Filipino VA informs you they’ll be on a five-day vacation, take it as their sign to recharge and spend time with their loved ones. This way, your VA won’t be burned out from their tasks, which helps improve their productivity and mental health.
There are bad apples out there. Keeping an eye on the following red flags helps you make better hiring choices:
Does the Filipino virtual assistant offer subpar virtual assistant services at a high price tag? As a real estate business owner, that’s a no-go. Read your candidate’s review and check their portfolio — especially if they specialize in real estate graphic design or content creation — to ensure the quality of their services matches their rate.
Virtual assistants with dirt-cheap prices are questionable. Whether they’re not good at their job or are trying to attract clients, it’s best to approach them with caution.
The real estate industry is complex, but it doesn’t mean a candidate has to be a complete expert. A Filipino virtual assistant with poor industry knowledge means they can’t provide deep insights or make sound business decisions. Before hiring a Filipino real estate VA, consider quizzing them on industry-specific tidbits to gauge their familiarity with real estate.
We hope our salary guide for real estate VAs has helped you charge better rates and manage your budget expectations. If you’re at a loss for where to find the right virtual assistant, choose KDCI Outsourcing.
Headquartered in the Philippines, KDCI Outsourcing provides state-of-the-art outsourcing services with the goal of driving success, cost-effectiveness, and streamlined operations to its foreign clients — which include Cedar Management Group, Spreetail, and Softonic.
Powered by advanced technologies and backed by a team of real estate professionals, the company’s real estate services promise security, optimization, and real-time support for your business.
Ready to outsource real estate services? Leave it to KDCI Outsourcing. Contact us now!
Property management services are a type of service that involves overseeing the day-to-day care of properties. It involves everything from tenant customer support and maintenance coordination to lease management and accounting.
When it comes to owning properties, property management is important because you want to maximize the potential of your properties while minimizing your resources and effort, allowing you to get the best return on investment (ROI).
Aside from this, a well-kept property also helps you stay on top of the legal requirements of property management.
Although you can manage your properties yourself, there are limitations to what you can do. Meanwhile, when your property management is left in the expert hands of property management companies or BPOs with property management outsourcing services, they can streamline the process, leading to many benefits such as cost reduction, process improvement, scalability, and more!
The Philippine business process outsourcing industry generated a revenue of $38 billion as of 2024. With property management services becoming increasingly in demand due to the country’s lower cost of labor, this benefit helps property owners and homeowners associations (HOAs) save money on property management.
Another reason why US property management agencies outsource to the Philippines is because of their large pool of English-proficient college graduates. When outsourcing property management functions to the Philippines, companies can access the country’s skilled workforce, ensuring excellent collaboration and high-quality services.
With the help of the country’s outsourced property management services, companies can appropriately scale their property management. Because the Philippines is one of the leading markets in business process outsourcing, outsourcing agencies receive government support that ensures service quality while providing flexible engagement models to clients. This allows them to scale their operations as needed, adapting to business and market conditions.
Outsourcing to the Philippines starts with identifying the right property management agency that can meet your requirements. To help with that, we’ve listed the top 10 property management agencies in the Philippines.
KDCI Outsourcing is a leading global business process outsourcing company in the Philippines known for its efficient property management solutions. It offers reliable property management services such as tenant management, maintenance coordination, financial reporting, and lease administration, leveraging advanced technology for seamless operations. KDCI Outsourcing primarily serves property owners, real estate investors, and property management companies in the United States, UK, and Australia seeking cost-effective and reliable property management.
Located in Bonifacio Global City, Taguig, Philproperty Expert is a leading real estate service provider in the Philippines specializing in comprehensive property management. This real estate company offers end-to-end services for property management, including maintenance, tenant relations, lease management, and financial reporting, ensuring high property value and tenant satisfaction. Their target market includes individual property owners and property developers.
Kondo Ko is a specialized property management company focused on condominium properties in the Philippines. They provide personalized and reliable property management services, such as tenant screening, rent collection, property maintenance, and condominium association management. Kondo Ko’s target clients are condominium owners, homeowners' associations, and developers seeking dedicated management services.
Colliers is a global real estate services company with a significant presence in the Philippines. It offers a wide range of property management services, such as asset and facilities management, financial services, and advisory services — all enhanced by advanced technology and data analytics. This property management company caters to commercial property owners, institutional investors, and large real estate developers.
CBRE Philippines, a part of the largest commercial real estate services firm in the globe, provides full-spectrum property management services. Their offerings include facilities management, financial management, portfolio optimization, and tenant representation, focusing on maximizing property value and operational efficiency. Their clients are large-scale commercial property owners, multinational corporations, and institutional investors.
Acropro PH is a dynamic property management company recognized for its innovative solutions and client-centric approach. They offer property maintenance and inspection, renovation services, and financial reporting, emphasizing transparency and efficiency. Acropro PH serves residential property owners, small and medium-sized investors, and developers.
Santos Knight Frank is a premier real estate consultancy in the Philippines offering integrated property management services. Headquartered in Makati City and Cebu City, the services of this real estate company cover facilities management, lease management, and financial services — all tailored to enhance property performance and tenant satisfaction. They cater to commercial property owners, institutional investors, and high-net-worth individuals.
Bed&Go is a Philippine-based Japanese real estate company specializing in end-to-end management services including guest services, buy and sell, and property management. Placing a high value on professionalism, hospitality, and warmth, Bed&Go’s real estate services promise a hassle-free experience for owners and a memorable stay for guests.
CPMG Inc. (Consolidated Property Management Group Inc.) offers comprehensive property management services in the Philippines. They provide tenant management, property maintenance, financial management, and lease administration — focusing on maximizing property value and tenant satisfaction. Their clients are residential property owners, small to medium-sized investors, and condominium associations.
Located in Bonifacio Global City, KMC Savills is one of the leading property management companies in the Philippines that provides holistic property management solutions. Their services include facilities management, tenant relations, financial services, and asset management — utilizing extensive market knowledge and advanced technology. This real estate company serves commercial property owners, institutional investors, and multinational corporations.
Finding someone you can trust to oversee the care and upkeep of your property can be incredibly challenging, especially with hundreds of property management agencies in the Philippines.
At KDCI Outsourcing, we take the guesswork out of property management services. Tell us your requirements, and we’ll build you a custom offshore team of property management specialists who can manage your property remotely for you.
Interested in property management outsourcing? Contact us today!
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Working in the real estate industry is no easy feat. As a real estate agent or business owner, you’re a multitasker. You factor in economic changes, market supply and demand, and compliance policies while taking care of the administrative side of your business. Realistically speaking, keeping up with everything is not always possible.
Thankfully, the growing demand for virtual assistant services and a real estate virtual assistant (VA) means having an extra pair of hands. A real estate VA is akin to an administrative assistant or a right-hand man. Their job responsibilities encompass not only the usual customer or administrative support but also content creation and marketing. Below, we’ll delve deeper into the many hats of a real estate virtual assistant.
While virtual assistants are often perceived as all-rounders, some assistants specialize in a particular task. Before hiring virtual assistants for your real estate business, here are the most common virtual assistant services you can outsource, divided by job category.
Administrative tasks are what keep daily business operations going. In the standard workplace, they’re performed by executive assistants. Common administrative support tasks include data entry, appointment setting, and many more. Let’s tackle them below:
Though tedious, data entry is one of the most important administrative tasks. Virtual assistants organize, input, cross-check, and update customer data. They also process contracts and legal documents as well as track sales and transaction records.
Organizational skills, accuracy, and proficiency in customer relationship management (CRM) systems are essential for this role. By delegating data entry to a real estate virtual assistant, inaccurate client information and outdated transaction records are the least of your worries.
From high-value tasks to appointments, real estate agents are always drowning in workload. A virtual assistant responsible for calendar management helps real estate professionals organize their day-to-day tasks and meetings according to urgency.
Beyond setting dates for day-offs, virtual assistants also assist in booking flights, listing the agenda for an upcoming meeting, creating a to-do list, and many more. By hiring a virtual assistant with calendar management skills, you can enjoy a year’s worth of increased productivity and efficiency.
Appointment setting and calendar management have overlapping roles. However, as the name implies, the latter mainly centers on scheduling agent-client meetings and ensuring all involved parties come prepared with all the necessary paperwork. Additionally, real estate VAs generate leads for potential clients, vet clients, and initiate follow-ups post-appointment.
Knowing a foreign language is also an advantage. This way, your virtual real estate assistant can assist non-English-speaking clients with their property needs without language and cultural barriers. This improves client relations and boosts satisfaction, allowing you to cater to customers from different cultural backgrounds.
Virtual assistants are equipped with basic bookkeeping skills. They monitor your expenses, process payments, send invoices, and create financial reports and statements. While you don’t necessarily need a full-fledged accountant for this role, your real estate VA must exhibit keen organizational and mathematical skills and mastery of accounting programs. Because this role involves sensitive financial details, your virtual assistant must practice data security and privacy.
Content creation and marketing go hand in hand. Content creation refers to the production of visual or written content for clients. While creativity is involved, it is also one of the most mentally taxing and time-consuming tasks.
On the other hand, marketing encompasses tasks that involve the promotion and selling of products — more like properties. Below are content creation and marketing tasks you can outsource to your VA.
No real estate business is complete without eye-catching visual designs. Unfortunately, not all realtors are skilled in the visual arts. The solution? A real estate virtual assistant with graphic design skills.
In this role, your real estate VA can create marketing materials, social media graphics, brochures, and infographics to present property information in a visually engaging manner. They incorporate your brand’s signature elements into every design to maintain visual consistency.
A real estate VA who excels in graphic design can also retouch your property photos, so your listing can attract more potential clients.
Writing is everywhere, even in the real estate sector. While copywriting and content writing are used interchangeably, there’s a difference between the two. Copywriting induces emotion and pushes the reader to take action — such as buying a product — whereas content writing informs the reader on a particular topic.
A real estate VA with copywriting skills can craft snappy marketing copy that convinces why your clients need to buy your property or home. To achieve this, a copywriter approaches the copy with the client in mind, sprinkling descriptive, enticing words and crafting a thought-provoking narrative about the property. When written well, potential clients can click on your listing and reach out to you — the real estate agent.
A real estate content writer can create engaging blog articles about anything and everything real estate — whether it’s buying your first home or determining property value. Content writers research keywords for search engine optimization (SEO) and understand search intent.
Because they write for readers and search engines, their articles must be well-researched and SEO-friendly. This way, the articles will rank at the top of the search results — potentially attracting new clients.
For a potential buyer, photos and descriptions are not enough. A beautifully edited video can amaze even the most reluctant buyers. A real estate VA who excels in video editing knows what audio to embed and when to use text overlays, visual effects, and transitions.
Through meticulous editing, your remote worker can showcase your property in ways that compel potential clients to make a purchase.
Market research delves deeper into the complexities of the real estate industry to ensure the success and viability of your real estate business. Market researchers analyze supply-demand trends, monitor housing markets, compare property prices, conduct a SWOT analysis, and formulate data-driven action plans.
A real estate VA with market research experience has an in-depth understanding of the real estate sector and marketing research methods. Presentation skills and a degree in finance, accounting, or a related field are an advantage, too.
Content is everything, and word of mouth only does so much if real estate realtors want to succeed in the industry. With the help of a virtual real estate assistant, your real estate business can generate new leads. Virtual assistants can help you create a detailed buyer persona and identify your target market.
This way, your writers and graphic designers know the type of content they can produce on your website. There’s SEO involved, too. Your real estate VA can assist writers in keyword research to drive traffic and improve search ranking. They can also work with graphic designers to produce fresh visual content.
Taking advantage of social media platforms is a plus, as they serve as avenues for uploading and promoting content — drawing in potential clients and keeping existing followers engaged.
Email may be an old-school communication method, but email marketing has elevated its role to new heights. With email marketing, your virtual real estate assistant can compose newsletters informing a potential buyer about property leases or property purchasing. In addition to email composition, your remote worker can organize clients’ emails according to preferences or anything they deem fit.
Virtual assistants can create targeted emails and provide tailored recommendations for a more personalized experience, which helps build strong client relationships. Another responsibility of your real estate VA is monitoring the performance of your business’s email campaigns.
This can be gleaned from conversion rates and other key metrics, helping real estate professionals and virtual assistants identify points for improvement.
Customer support is the provision of assistance to clients. Real estate businesses invest in customer service to boost customer retention and satisfaction. Check out how a real estate virtual assistant can take care of your business’s customer support:
Whether through phone calls, email, or live chat, customer care is the backbone of your real estate business. Real estate VAs with customer service experience are, first and foremost, customer-oriented. They understand the importance of building a professional rapport with clients and other realtors.
Beyond helping clients with real estate-related inquiries, virtual assistants must understand customers’ needs and resolve issues. To provide faster customer service, virtual assistants create templates for common inquiries and pre-made responses. While speed is important, clients feel more seen and understood when responses are empathic and personalized.
Cold calling may be intrusive or unnecessary. But when done right, it can benefit your real estate business. A real estate virtual assistant who knows the cold-calling game will establish feasible goals for the call and prepare a script to guide them throughout the correspondence. Moreover, they’re not afraid of making offers and providing a strong value proposition. Real estate VAs also honor their promises, following up on buyers when necessary.
Since cold calls are often seen as scams, virtual assistants add a personal touch through extensive background research of their potential client. This way, your real estate VA can start on the right foot without sounding like a scammer. Respect, active listening, and professionalism are must-have traits, as a potential client may reject your VA’s offer.
Real estate support covers all day-to-day real estate tasks. Below are three examples of these tasks:
Property creation and management take a mental toll on real estate professionals who are already overwhelmed with work. That’s why such tasks are delegated to real estate virtual assistants.
They create property listings containing snappy headlines, high-quality property photos, and descriptive property information. This role involves a bit of writing, as virtual assistants need to choose words that accurately describe a property’s features without embellishment.
Real estate VAs can also include nearby local attractions — natural or otherwise — and provide an overview of the neighborhood, giving clients a sneak peek of what life will be like after purchasing your property.
Attention to detail is important here. Hence, virtual assistants must double-check not only the grammar and word choices, but also the price, property size, and other key information. Completed property listings are then uploaded on social media and real estate websites like Realtor.com
The real estate industry is volatile. That’s why property management is essential for any real estate business. For real estate VAs, this means updating prices and information to ensure the property’s relevance and visibility on websites and social media. Aside from that, virtual assistants answer customer queries and create performance reports of all property listings.
In the real estate sector, there’s beauty in research — even if it’s tedious. In this role, virtual assistants identify market trends and opportunities as well as find new leads and properties from different neighborhoods. All research findings are then collated into a report for your real estate VA to send to potential leads. Thanks to property research, your real estate business becomes ahead of the curve.
A real estate virtual assistant is the closest you can get to a superhero. Skilled and customer-centric, they do everything they can to drive profit and convert customers for you. When hiring a real estate VA, be specific with your requirements. Do you prefer VAs with good research skills and finance degrees? Or do you like those with general VA skills and a few years of real estate experience?
There’s no right or wrong answer here, as everything depends on what your real estate business needs now. Unfortunately, finding the ideal real estate virtual assistant is challenging. If you don’t like investing time in screening and interviewing candidates, you can outsource virtual assistant services to top property management agencies or BPO companies.
KDCI Outsourcing is your best choice. As one of the best BPO companies with a solid reputation in the industry, we help real estate business owners achieve operational efficiency at lower costs through outsourcing, building them a team of real estate professionals who specialize in a particular role.
Want to give outsourcing a try? Contact us, and we’ll tailor our outsourcing efforts for your business needs!
With a low barrier to entry, virtual assistance is a popular and lucrative profession in the freelance industry. From administrative support to content creation, the beauty of being a virtual assistant (VA) is the diversity of skills you can offer. While general skills are more than enough to land you clients, specialized skills like web development and Facebook ad management open more doors.
Among the reasons for specializing include charging higher rates, establishing credibility in a niche or industry, and retaining existing clientele. If you own a real estate business and want someone to handle your real estate operations, you should hire virtual assistants for real estate.
Though a real estate virtual assistant possesses general VA skills, they’re also equipped with the industry know-how of the real estate sector. In this article, we’ll tackle the roles of a real estate virtual assistant as well as teach you how to hire virtual assistants for real estate.
From researching property valuation to analyzing consumer behavior, a real estate agent spends countless hours juggling marketing, administrative, customer service, and real estate tasks to stay ahead of the real estate industry. As a one-man army, there’s only so much you can handle without burning out or sacrificing your mental health.
Enter virtual assistants. In this fast-paced, digitized world, the popularity and demand for virtual assistant services continue to grow as real estate businesses rely on them for operational efficiency, cost-effectiveness, and better work-life balance. As a matter of fact, it is projected that by 2028, there will be 8.4 million virtual assistants all over the globe — a major increase from 2020’s 3.9 million.
Whatever your goals are for your real estate business, you deserve a helping hand. Below are five reasons why you should hire virtual assistants for real estate.
Though convenient, hiring an in-house executive assistant is not always a good idea — especially if you’re just starting your real estate business. Expenses for equipment, training, sick leaves, and Paid Time Offs (PTOs) can add up and take a toll on your budget.
Thankfully, some real estate virtual assistants work as freelancers or independent contractors. Hence — when you hire one — a portion of your budget goes to their salary instead of leaves and other overhead expenses.
Reality check — the job market is competitive. With remote work and outsourcing taking center stage, competition becomes stiffer as the talent pool widens. Because there are more talent options, real estate business owners can factor in skills, expertise, location, and cost of a virtual assistant without limiting themselves to a particular geographical location.
As global talent comes new perspectives, you can think outside the box and make better business decisions.
The real estate industry is not for the faint of heart. Even as a budding real estate agent, you have to put in the work just to land your first client. Like you, a skilled virtual assistant has all the skills and mindset to thrive in the real estate industry.
With their vast knowledge of the industry, a real estate virtual assistant can provide data-driven insights, understand market trends, and demonstrate mastery of customer relationship management (CRM) systems and marketing tools. They can even introduce you to new tools and technologies!
English is a global language and the lifeblood of most workplaces. When you hire virtual assistants for real estate overseas — especially in the Philippines — you can expect your virtual employee to communicate in near-native English. This is a huge plus, as English proficiency facilitates seamless collaboration between you and your virtual employee.
When you work alone or with limited staff, managing your time and workload becomes a battle of attrition. While time management centers on prioritization, it is also about effective task delegation. When you outsource virtual assistance services to a virtual employee, you can accomplish more high-value tasks in a single day.
Also called real estate VA, a real estate virtual assistant is a specialized virtual assistant responsible for delivering administrative and real estate services such as:
Real estate virtual assistants create engaging property listings, complete with compelling headlines and copy that includes all relevant property information. Inaccurate details and false claims are a no-go, so a real estate VA must ensure the accuracy and truthfulness of a property listing.
This task involves managing and scheduling upcoming agent and client appointments. Success in setting appointments entails keen organization skills and tech-saviness. Knowing multiple languages is advantageous in this role due to cultural and linguistic differences between clients.
In this role, a real estate virtual assistant compares and monitors sales, analyzes customer needs and behavior, and understands competitor behavior. Through market research, virtual assistants can stay ahead of competitors and ensure customer satisfaction.
Real estate virtual assistants answer client inquiries in all communication channels, building trust and ensuring their needs are taken care of. To consistently provide excellent customer service, a real estate virtual assistant must be an empath and active listener.
A real estate assistant organizes, inputs, and updates client information into a database, ensuring that all data is listed accurately.
Virtual assistants responsible for email marketing create engaging, personalized emails to build relationships with clients, utilizing templates and automation tools to speed up the process.
The right virtual assistant for real estate can make a huge difference in your business. Despite the abundance of real estate virtual assistants, a real estate professional like you must stay grounded to ensure you hire the right candidate.
Whether it’s your first foray into hiring a real estate VA, or you already have a couple of hiring experiences under your belt, our step-by-step tutorial is a good primer or refresher on hiring a virtual assistant for real estate.
Hiring without a clear blueprint of your needs and requirements is like navigating uncharted waters. Observe your working environment and answer the questions below:
These questions will help you identify skill gaps or productivity lapses. Let’s say you can’t create engaging copy for a property listing. In this case, you can include copywriting and property listing creation in your list of requirements in a real estate virtual assistant. As you conduct your needs assessment, you’ll have a clearer picture of what you’re looking for in a real estate VA.
Based on your inventory of needs, you can identify the type of employment and set appropriate working hours for your soon-to-be virtual assistant.
Begin your job posting with a catchy job title. The title should act as a summary of the skills required for the job. Instead of “Virtual Assistant for Real Estate” or “Need a Rockstar Real Estate VA,” try “Real Estate Virtual Assistant for Market Research” or “Real Estate Virtual Assistant for Copywriting.” The goal is to make the title concise, so you can attract the right candidates.
After the job title, craft a powerful hook that compels candidates to keep reading your job description. You can include a brief introduction of your real estate company, too! Next, create a bullet point or checklist of qualifications. Provide the minimum experience or education level as well as whether the position requires experience in working for a BPO.
Then, list the job responsibilities of the role. These should be in bullet form, and each description should be short and action-oriented to ensure clarity. Lastly, include the perks of working for your real estate company— which can be anything from bonuses to paid holidays. End your job listing with a CTA coaxing applicants to submit their resumes. Finally, review your draft.
Now, the hunt begins. If you’re wondering where you can hire a virtual assistant, there’s Upwork, OnlineJobs.ph, and Fiverr. Like submitting a resume, posting your job listing is a numbers game. The more you post, the more likely you’ll get prospects.
Do your research and avoid limiting yourself to freelance and job search platforms. If you want virtual assistants for real estate for a big project, why not request a quote from the best BPO companies or the top property management companies? In these companies, the real estate virtual assistants are already pre-screened and trained, easing the burden of hiring off your shoulders.
There’s no shame in looking into your personal network, as well. You can upload your job listing on LinkedIn, so your connections can point you to a real estate VA. Facebook is also another way of getting prospects, though it can be a hit or miss depending on the quality of the candidates.
From here, you can start shortlisting candidates based on their resumes or proposals. Shortlisted candidates can proceed with a 10- to 15-minute interview. It’s recommended to prepare a mix of general, situational, and real estate-related interview questions to test the candidate’s knowledge of the real estate industry and assess what they can bring to the table.
Candidates who pass the interview can be administered a test task to evaluate their performance and ability to complete a task within a limited time frame. The test should mimic real-world tasks and be appropriate to the job position.
Congratulations on hiring a real estate virtual assistant! During your first meeting, establish a dedicated communication channel, so your new hire knows where to contact you. Share what CRM software or project management tools you use in your business.
Give your new hire space to share the tools they’ve used in their previous job or client. This way, you can experiment with new tools that may streamline daily operations. Set expectations and orient your virtual assistant on house rules, deliverables, and expected turnaround times.
If you hire multiple real estate virtual assistants, use the first meeting as an ice-breaker to acquaint all new hires and your in-house team.
Even if you hire an experienced real estate virtual assistant, you can’t expect them to master everything in one to two days. Take your time in the onboarding process and make sure your real estate VA is comfortable with your business’s daily workflow. You can supervise them for one to weeks, so they won’t struggle much after getting comfortable in their role.
Feedback is critical to improvement. As your real estate VA learns the ropes, conduct regular feedback sessions to highlight their strengths and weaknesses and provide action plans for improvement. These sessions also serve as an avenue for your VA to share their concerns and struggles.
Unfortunately, not everything works out well. If you think your real estate VA has not shown improvement, you can let them go and hire a replacement.
As the real estate sector continues to evolve, real estate agents must keep abreast of emerging trends to stay relevant in the field. Juggling administrative, marketing, and property management services is not always feasible. A real estate company is not complete without a real estate VA.
Packaged with the skills of general VAs, real estate virtual assistants are the industry’s heroes. They improve efficiency, reduce expenses, provide market insights, and build long-lasting client relationships. If you’re looking for a reliable VA team, check out KDCI Outsourcing.
KDCI Outsourcing excels in providing world-class yet cost-effective real estate services. Building your real estate team with us ensures your offshore team is composed of not just a real estate virtual assistant, but also a real estate telemarketer, real estate legal consultant, lead generation specialist, and other related roles.
Contact us now, and let us assist you in your path to real estate success!
KDCI Outsourcing's 2025 Philippine outsourcing statistics report revealed that the Philippines' BPO sector amassed a revenue of $38 billion in 2024, as per the findings of the IT and Business Process Association of the Philippines (IBPAP). Furthermore, in an earlier Philippine outsourcing statistics report by KDCI Outsourcing, 30% of companies that outsource to the Philippines in 2023 are from the design and marketing industry. With a market value of around $600 billion, this reflects the rapid growth in the global demand for content in marketing.
Adapting to this market demand, countries like the Philippines that are touted as the best outsourcing destinations are growing their own content marketing services industry, with more and more agencies joining the mix each year.
With its lower labor costs, large skilled workforce, excellent English, and track record for high service quality, there is a notable increase in content marketing and digital marketing outsourcing to the Philippines.
Whether you’re looking to reduce costs, hire skilled Filipino content writers and creators for marketing campaigns, improve your content quality, or all three, there’s a great Philippine content marketing agency that can help you.
But with hundreds of content marketing agencies in the Philippines, it’s easy to get overwhelmed. So, we’ve shortlisted 10 of the best content marketing agencies in the Philippines, selected based on their ratings on Google!
KDCI Outsourcing is the best content marketing agency in the Philippines. It is also a global business process outsourcing firm that specializes in content creation and content marketing. Their content marketing services include content writing, copywriting, content strategy, search engine optimization (SEO), graphic design, social media management, web content management, email marketing, and more.
With a focus on building offshore marketing teams in the Philippines, KDCI Outsourcing has established a reputation for supporting brands in their marketing campaigns by finding the people who not only meet the clients’ requirements, but mesh well with their culture and values, ensuring seamless collaboration and an outsourcing experience that feels in-house.
S&Y Digital Marketing, or S&Y, is a Philippine-based digital marketing service company that offers a range of services including SEO, social media management, website development, and content marketing. The company’s content marketing services focus on creating tailored content strategies that resonate with their clients' target audiences.
This digital marketing company prides itself on its personalized approach to outsourcing digital marketing services, working closely with clients to understand their unique needs and goals. Their target market includes local and overseas brands seeking to improve their online visibility and engagement.
Huskee Digital Inc. is a digital marketing agency in the Philippines that provides services such as live selling, social media advertising, and corporate training. The content marketing services of this digital marketing company include creating and distributing great content that drives traffic and builds brand awareness.
Overall, Huskee Digital stands out with its focus on data-driven strategies and creative solutions — targeting businesses looking for innovative and effective ways to enhance their digital marketing efforts and attract potential customers.
Headquartered in Bonificio Global City (BGC), Taguig, MCBrands Studio Marketing Agency offers digital marketing, graphic design, content marketing, and SEO services. Their content marketing services involve crafting engaging and informative content to help businesses connect with their audience.
Known for its creative approach and commitment to delivering high-quality marketing solutions, this versatile design and content marketing agency targets businesses seeking to establish a strong brand awareness and presence as well as engage their customers effectively.
AMPH Advertising Agency Inc. is an advertising agency located in the BGC, Philippines that provides services such as digital marketing, social media advertising, search engine marketing, and content marketing.
Their content marketing services focus on developing strategic content that aligns with their clients' content marketing strategy and engages their target audience. The company also targets a broad range of businesses looking to enhance their advertising efforts across multiple channels.
Digital Marketing Philippines is a comprehensive digital marketing service provider that offers content marketing, pay-per-click (PPC), web design, social media marketing, and SEO services. Their content marketing services aim to create valuable content that attracts and retains a clearly defined audience.
Digital Marketing Philippines stands out with its holistic approach to digital marketing, integrating various strategies to achieve optimal results. The agency’s target market includes businesses of all sizes looking to improve their digital presence through great content and achieve their marketing goals.
USource Digital is an Australian company with operations in the Philippines, offering a wide range of digital outsourcing services. These services include digital advertising, social media management, SEO, data analytics, graphic design, copywriting, website development, automation, email marketing, and round-the-clock digital support. Their content marketing services involve creating content that drives engagement to potential customers and supports overall marketing strategies.
Known for its flexibility and scalability, USource Digital provides businesses with the ability to hire digital staff and teams at scale, tailored to their specific needs. They target small to large enterprises across various industries.
Carl Ocab Digital Marketing Inc. is a Philippine-based digital marketing agency specializing in web design and SEO services and delivering marketing strategies. They offer comprehensive content marketing services aimed at creating and distributing valuable content to attract and engage their target audience and potential customers.
Additionally, Carl Ocab Digital Marketing Inc. is known for its focus on delivering measurable results and helping businesses improve their online visibility and reach. Their target market includes businesses of all sizes looking to enhance their digital marketing efforts and achieve growth through effective online strategies.
Established in 2011, PurpleBug is a digital marketing agency in the Philippines that offers a wide range of services including SEO, social media marketing, website development, and content marketing. Their content marketing services focus on creating high-quality content that drives engagement and supports their clients' marketing strategies.
This digital marketing company is known for its innovative solutions and commitment to helping businesses succeed in the digital landscape. Their target market includes companies looking for comprehensive digital marketing solutions to enhance their online presence.
iManila is a web development and digital marketing agency based in the Philippines. They provide services such as web development, hosting, SEO, social media marketing, and content marketing. Their content marketing services involve creating and managing content that drives traffic and engages audiences.
iManila differentiates itself from other content marketing agencies with its technical expertise and focus on providing end-to-end digital solutions. Their target market includes businesses seeking robust web development and digital marketing services to support their online growth.
Outsourcing your content creation goes beyond simply hiring an offshore content creator, it also means having your content creation process managed for you by the best content marketing agencies in the Philippines.
At KDCI Outsourcing, we’ve helped multiple brands boost their marketing campaigns with great content through the years. With clear quality standards, performance metrics, and fast turnaround times, you can expect branded, unique, and engaging content that will communicate your brand message to your intended audience.
Learn more about content marketing outsourcing and how you can build the best offshore content creation team in the Philippines. Contact us today!
With a massive workforce of over 1.3 million customer support agents and more than 700 call centers in the Philippines, there’s no question why plenty of international online retail brands have been recognizing the opportunities offered by the country’s call center industry.
To help you choose which Philippine call center company to work with, we listed the top 10 call centers in the Philippines based on their Google ratings, ranked in no particular order. Let’s go through each one in the following sections.
The call center industry in the Philippines first emerged when Frank Holz founded the first call center company in 1992. Three years later, in 1995, the Special Economic Zone Act was passed by the Philippine Congress — which underscored the establishment of the Philippine Economic Zone Authority (PEZA). Since then, it has been a significant part of the country's BPO industry.
Fueled by a large, English-speaking workforce, cultural alignment with Western countries, and competitive labor costs, the Philippines quickly became a global hotspot for call centers. Over the years, the call center outsourcing field has expanded dramatically, contributing significantly to the nation's economic growth and becoming a key employer for a diverse range of skills and educational backgrounds — thus becoming the world’s call center capital.
Although there are hundreds of BPO companies and call centers in the Philippines, only the following Filipino call centers have made the cut.
Based in Pasig City, Metro Manila, KDCI builds a call center team for businesses looking to build an extension of their customer service in the Philippines. They focus on delivering high-quality and efficient customer service by offering tailored solutions for every business’s call center needs. Here are the features you can expect from their call center services:
KDCI ensures that your call center team can provide digital customer service support according to your brand’s voice, values, and goals by providing on-brand training to customer support agents. The process starts with a call with KDCI to talk about your call center needs.
From there, their recruitment powerhouse will find, screen, interview, and hire the right call center agent. They will train the agents who passed the hiring process based on your brand’s training manual.
With KDCI’s personalized call center solutions, you can deploy as many offshore customer service agents as you need for whatever channel — be it email, live chat, or phone. These agents are already certified, which means they have passed assessments to ensure they can provide the level and quality of customer service you need.
KDCI’s call center operations don’t end with providing you with a reliable call center agent support team. They will also manage your customer service operations for more efficient quality assurance. You will also get a dedicated account manager who will gather relevant customer service insights and data to give your business an overview of the necessary improvements.
One of the best call centers in Taguig, Philippines, Sutherland Global Services offers a comprehensive suite of customer interaction services designed to enhance customer engagement and improve business outcomes. Their call center services focus on delivering exceptional customer experiences across various channels. Here are the key features of their call center services:
Sutherland Global Services provides support across multiple channels, including voice, chat, email, and many more. This ensures a seamless and consistent customer experience, regardless of the channel.
By leveraging data analytics, Sutherland offers insights that help gain better insights into customers’ needs and preferences, enabling more personalized interactions.
This Taguig-based call center company offers support in multiple languages. Their global presence also enables them to understand local market nuances, making their services more effective.
The outsourcing call center services of Sutherland Global Services are designed to be scalable, allowing businesses to adjust their level of support based on demand.
Sutherland Global Services invests in thorough training programs for their agents, ensuring high-quality customer service and support.
The call center company integrates advanced technologies like AI and machine learning to streamline processes and enhance customer interactions.
Concentrix, a global leader in customer experience solutions and technology, offers a comprehensive customer experience (CX) Strategy designed to enhance customer engagement and drive business growth. Their approach to CX strategy revolves around several key components, including the following:
Concentrix’s call center operations focus on understanding the customer journey to identify critical touchpoints and opportunities for enhancing the customer experience.
This call center service company emphasizes the importance of a cohesive experience across all channels, ensuring that customers receive consistent and effective service whether they interact online, over the phone, or through other channels.
Concentrix uses data and analytics to tailor experiences to individual customer needs and preferences, aiming to make each interaction as relevant and engaging as possible.
By leveraging the latest technologies, Concentrix aims to constantly innovate and improve the customer experience.
Recognizing the link between employee and customer satisfaction, Concentrix also focuses on enhancing the employee experience to ensure their Filipino call center agents stay motivated and engaged.
Alorica offers a range of customer experience solutions aimed at transforming the way businesses interact with their customers. Their call center operations are designed to cater to the diverse needs of their clients and ensure exceptional customer experiences. Here are some key aspects of their call center services:
Alorica specializes in creating customized customer experience strategies that are aligned with the unique needs of each business. This includes everything from customer service to technical support and sales solutions.
Embracing the digital transformation, Alorica provides digital solutions that enhance online customer interactions, including chatbots and other AI-driven technologies.
With a widespread global presence, Alorica offers multi-language support and understands the nuances of various local markets.
Utilizing data analytics, they offer valuable insights to help understand and predict customer behavior, enabling businesses to make informed decisions.
Alorica provides tailored solutions for various industries, ensuring the unique challenges and requirements of different sectors are effectively met.
Recognizing the importance of human resources in delivering quality customer service, Alorica also offers workforce management solutions.
A product of the Sitel and Sykes Enterprises merger, Foundever offers a suite of customer experience solutions aimed at fostering meaningful customer interactions and driving business growth. Here are some of the key components of their outsourcing call center services.
Sitel provides a range of CX services including customer support, sales, technical support, and social media management. They focus on creating a seamless and positive experience across all customer touchpoints.
Their services are designed to deliver a consistent and integrated experience across various communication channels, such as voice, email, chat, and social media.
Leveraging advanced data analytics, this call center outsourcing company offers insights to understand customer behavior and preferences, enabling businesses to tailor their services accordingly.
With operations around the world, this call center outsourcing company is equipped to handle customer interactions in multiple languages and cultural contexts, ensuring a global reach with local expertise.
The integration of AI and other cutting-edge technologies into their solutions helps enhance efficiency and customer engagement.
Foundever places a strong emphasis on their human resources, providing training and development to ensure a skilled and motivated workforce.
Teleperformance offers a host comprehensive suite of digital customer experience solutions, enhanced with AI technologies, to provide effective and efficient customer service. Their digital CX services include the following.
Based in the cloud and powered by AI, Teleperformance’s TP Microservices features scalable Customer Experience Management (CEM) solutions that summarize text, create content, determine intent, and many more.
An AI-powered chatbot that enhances the customer experience by providing instant, automated responses to customer queries. It can also seamlessly transfer complex interactions to human agents.
This call center outsourcing company provides social media and messaging services to engage customers on platforms where they are most active.
Leveraging data analytics, Teleperformance offers insights that help businesses optimize their customer service processes and strategies.
This is a virtual solution that offers flexibility and scalability in managing remote teams, enabling efficient and effective customer service operations from anywhere.
Previously named TeleTech, TTEC offers a broad range of customer experience and contact center services designed to enhance customer engagement and business outcomes. Their services focus on integrating technology and human expertise to deliver seamless customer interactions. Here are some of the things they offer:
This Philippine call center company provides end-to-end customer service solutions, handling everything from basic inquiries to complex issues across various channels.
They offer sales and marketing solutions that help increase customer acquisition, retention, and growth.
TTEC utilizes analytics and consulting expertise to help businesses understand customer behaviors and preferences and optimize their customer engagement strategies.
Incorporating advanced technologies, the Philippine call center company offers solutions such as omnichannel platforms, AI, and automation tools, to enhance customer interaction and operational efficiency.
Recognizing the importance of a skilled and engaged workforce, TTEC provides solutions for workforce training, management, and optimization.
TTEC also offers specialized customer services for the healthcare industry, ensuring compliance and high-quality customer interactions.
Sourcefit specializes in providing customized outsourcing solutions, including customer support services. Their customer support services are tailored to meet the specific needs of businesses across various industries. Below are the key features of Sourcefits’ call center services:
Like other BPO companies, Sourcefit focuses on understanding each client's unique requirements to deliver tailored customer support services.
They offer support across various channels, including phone, email, chat, and social media, ensuring a seamless experience for customers.
Sourcefit employs experienced Filipino call center agents who are trained to handle a wide range of customer queries and issues effectively.
Their services are scalable, allowing businesses to adjust their level of support based on fluctuating demands and growth.
Sourcefit aims to provide high-quality customer support services at competitive rates, helping businesses manage costs without compromising the quality of service.
Their approach is centered on enhancing customer satisfaction, which is crucial for building customer loyalty and improving business outcomes.
VXI Global Solutions, or VXI, offers a comprehensive suite of customer experience and care solutions designed to enhance customer interactions and drive business growth. Their customer experience care services are focused on several key areas, specifically the ones below:
VXI provides support across multiple channels, ensuring a consistent and seamless customer experience whether through voice, chat, email, or social media.
They offer a range of customer support services, from basic inquiry handling to more complex issue resolution.
VXI places a strong emphasis on high-quality customer interactions, employing rigorous quality assurance processes to ensure high standards are met.
Utilizing advanced analytics, VXI delivers insights that help businesses understand customer needs and improve service delivery.
With a global presence, VXI can scale operations to meet the demands of businesses of all sizes across various regions.
This Philippine call center incorporates AI and machine learning to enhance efficiency and customer engagement.
ManilaPros’ call center services revolve around providing the best customer care for retail businesses. They offer dedicated customer service solutions that are designed to meet the specific needs of businesses seeking outsourced support. Their customer care plan includes the following key features:
They provide customer support services that can be tailored to fit the unique requirements of different businesses, ensuring a personalized approach to customer care.
ManilaPros will provide you with professional Filipino call center agents who went through specialized on-brand training, making them capable of handling a wide range of customer inquiries and concerns while still being able to showcase your brand’s voice and values.
Their services are not limited to voice calls; they also extend to email, chat, and other digital communication channels, offering an omnichannel experience to customers.
ManilaPros aims to ensure that your call center stays at the top of its performance by managing your customer care operations for you. This is crucial in quality assurance, so you can focus on your core business operations.
ManilaPros provides valuable data-driven insights and feedback to help your business understand its current state and potential needs and improvements.
To successfully outsource your customer service needs to the Philippines, choose a call center company that understands your needs and knows what steps to take to bring you closer to your business goals.
At KDCI, we will build you a competent call center agent team based on your unique requirements. We will thoroughly vet and train your agents for your brand, integrate them into your environment, and manage your customer service with you. Whether you need one agent or a full offshore team, and whether you opt for call centers in Cebu Philippines or call centers in Manila Philippines, KDCI has got you covered.
Learn more about how we will build your offshore customer service team. Contact us today!
With a massive workforce of over 1.3 million customer support agents and more than 700 call centers in the Philippines as of 2024, there’s no question why a lot of international online retail brands have been recognizing the opportunities offered by the country. To help you choose which company to work with, we listed the top 10 call centers in the Philippines based on their Google ratings, ranked in no particular order. Let’s go through each one in the following sections.
The call center industry in the Philippines first emerged in the late 1990s. Since then, it has been a significant part of the country's business process outsourcing (BPO) industry. Fueled by a large, English-speaking workforce, cultural alignment with Western countries, and competitive labor costs, the Philippines quickly became a global hotspot for call centers. Over the years, the call center field has expanded dramatically, contributing significantly to the nation's economic growth and becoming a key employer for a diverse range of skills and educational backgrounds.
There are several call centers in the Philippines, but there are 10 main companies that stand out
Sutherland Global Services offers a comprehensive suite of customer interaction services designed to enhance customer engagement and improve business outcomes. Their call center services focus on delivering exceptional customer experiences across various channels. Here are the key features of their call center services
Sutherland provides support across multiple channels, including voice, chat, email, social media, and more. This ensures a seamless and consistent customer experience, regardless of the channel.
By leveraging data analytics, Sutherland offers insights that help in understanding customer needs and preferences better, enabling more personalized interactions.
Their global presence enables them to offer support in multiple languages and understand local market nuances, making their services more effective.
The services are designed to be scalable, allowing businesses to adjust the level of support based on demand.
Sutherland invests in thorough training programs for their agents, ensuring high-quality customer service and support.
Their services integrate advanced technologies like AI and machine learning to streamline processes and enhance customer interactions.
Concentrix, a global leader in customer experience solutions and technology, offers a comprehensive CX Strategy designed to enhance customer engagement and drive business growth. Their approach to customer experience (CX) strategy revolves around several key components, including the following.
Concentrix focuses on understanding the customer journey to identify critical touchpoints and opportunities for enhancing the customer experience.
They emphasize the importance of a cohesive experience across all channels, ensuring that customers receive consistent and effective service whether they interact online, over the phone, or through other channels.
Concentrix uses data and analytics to tailor experiences to individual customer needs and preferences, aiming to make each interaction as relevant and engaging as possible.
Leveraging the latest in technology, including AI and machine learning, Concentrix aims to constantly innovate and improve the customer experience.
Recognizing the link between employee and customer satisfaction, Concentrix also focuses on enhancing the employee experience to ensure motivated and engaged staff.
Alorica offers a range of customer experience solutions aimed at transforming the way businesses interact with their customers. Their services are designed to cater to the diverse needs of their clients and ensure exceptional customer experiences. Here are some key aspects of their call center services.
Alorica specializes in creating customized customer experience strategies that are aligned with the unique needs of each business. This includes everything from customer service to technical support, and sales solutions.
Embracing the digital transformation, Alorica provides digital solutions that enhance online customer interactions, including chatbots and other AI-driven technologies.
With a widespread global presence, Alorica offers support in multiple languages and understands the nuances of various local markets.
Utilizing data analytics, they are able to offer valuable insights that help in understanding and predicting customer behavior, enabling businesses to make informed decisions.
Alorica provides tailored solutions for various industries, ensuring that the unique challenges and requirements of each sector are effectively met.
Recognizing the importance of human resources in delivering quality customer service, Alorica also offers workforce management solutions.
Sitel, operating under the Foundever™ brand, offers a suite of customer experience (CX) solutions aimed at fostering meaningful customer interactions and driving business growth. Here are some of the key components of their call center services.
Sitel provides a range of CX services including customer support, sales, technical support, and social media management. They focus on creating a seamless and positive experience across all customer touchpoints.
Their services are designed to deliver a consistent and integrated experience across various communication channels like voice, email, chat, and social media.
Leveraging advanced data analytics, Sitel offers insights to understand customer behavior and preferences, enabling businesses to tailor their services accordingly.
With operations around the world, Sitel is equipped to handle customer interactions in multiple languages and cultural contexts, ensuring a global reach with local expertise.
The integration of cutting-edge technology such as AI and machine learning into their solutions helps enhance efficiency and customer engagement.
Sitel places a strong emphasis on their human resources, providing training and development to ensure a skilled and motivated workforce.
Teleperformance offers a comprehensive suite of digital customer experience (CX) solutions, enhanced with AI technologies, to provide effective and efficient customer service. Their digital CX services include the following.
This solution integrates human touch with digital efficiency, ensuring a seamless experience across various digital channels.
A platform offering omnichannel solutions, enabling businesses to connect with their customers through various mediums like voice, chat, email, and social media.
An AI-powered chatbot that enhances the customer experience by providing instant, automated responses to customer queries. It can also seamlessly transfer complex interactions to human agents.
Teleperformance provides social media and messaging services to engage customers on platforms where they are most active.
Leveraging data analytics, Teleperformance offers insights that help businesses optimize their customer service processes and strategies.
This is a virtual solution that offers flexibility and scalability in managing remote teams, enabling efficient and effective customer service operations from anywhere.
TTEC (formerly known as TeleTech) offers a broad range of customer experience and contact center services designed to enhance customer engagement and business outcomes. Their services focus on integrating technology and human expertise to deliver seamless customer interactions. Here are some of the things they offer.
TTEC provides end-to-end customer service solutions, handling everything from basic inquiries to complex issues across various channels.
They offer sales and marketing solutions that are designed to increase customer acquisition, retention, and growth.
TTEC utilizes analytics and consulting expertise to help businesses understand customer behaviors and preferences, thereby optimizing their customer engagement strategies.
Incorporating advanced technologies, TTEC offers solutions such as omnichannel platforms, AI, and automation tools, to enhance customer interaction and operational efficiency.
Recognizing the importance of a skilled and engaged workforce, TTEC provides solutions for workforce training, management, and optimization.
TTEC also offers specialized services for the healthcare industry, ensuring compliance and high-quality customer interactions.
Sourcefit specializes in providing customized outsourcing solutions, including customer support services. Their customer support services are tailored to meet the specific needs of businesses across various industries. Below are the key features of Sourcefit's call center services.
Sourcefit focuses on understanding each client's unique requirements to deliver tailored customer support services.
They offer support across various channels, including phone, email, chat, and social media, ensuring a seamless experience for customers.
Sourcefit employs experienced customer support agents who are trained to handle a wide range of customer queries and issues effectively.
Their services are scalable, allowing businesses to adjust their level of support based on fluctuating demands and growth.
Sourcefit aims to provide high-quality customer support services at competitive rates, helping businesses manage costs without compromising on service quality.
Their approach is centered on enhancing customer satisfaction, which is crucial for building customer loyalty and improving business outcomes.
VXI Global Solutions offers a comprehensive suite of customer experience and care solutions, designed to enhance customer interactions and drive business growth. Their customer experience care services are focused on several key areas, specifically the ones below.
VXI provides support across multiple channels, ensuring a consistent and seamless customer experience whether through voice, chat, email, or social media.
They offer a range of customer support services, from basic inquiry handling to more complex issue resolution.
VXI places a strong emphasis on the quality of customer interactions, employing rigorous quality assurance processes to ensure high standards are met.
Utilizing advanced analytics, VXI delivers insights that help businesses understand customer needs and improve service delivery.
With a global presence, VXI can scale operations to meet the demands of businesses of all sizes, across various regions.
They incorporate modern technologies such as AI and machine learning to enhance efficiency and customer engagement.
ManilaPros’ call center services revolve around providing the best customer care for retail businesses. They offer dedicated customer service solutions that are designed to meet the specific needs of businesses seeking outsourced support. Their customer care plan includes the following key features.
They provide customer support services that can be tailored to fit the unique requirements of different businesses, ensuring a personalized approach to customer care.
ManilaPros will provide you with vetted customer care professionals who went through specialized on-brand training, making them capable of handling a wide range of customer queries and concerns while still being able to showcase your brand’s voice and values.
Their services are not limited to just voice calls; they also extend to email, chat, and other digital communication channels, offering an omnichannel experience to customers.
ManilaPros aims to ensure that your call center stays at the top of its performance by managing your customer care operations for you. This is crucial in quality assurance, also letting you focus on your core business operations.
ManilaPros provides valuable data-driven insights and feedback to help your business understand its current state and potential needs and improvements.
KDCI builds a call center team for businesses looking to build an extension of their customer service in the Philippines. They focus on delivering high-quality and efficient customer service by offering all-around solutions custom for the business’ call center needs. Here are the features you can expect from their call center services.
KDCI ensures that your call center team can provide customer service according to your brand’s voice, values, and goals by providing on-brand training to customer support agents. The process starts with a call with KDCI to talk about your call center needs. From there, their recruitment powerhouse will take care of finding, screening, interviewing, and hiring the right people. They will train the agents who passed the hiring process based on your brand’s training manual.
KDCI provides custom call center solutions based on your needs. You can deploy as many offshore customer service agents as you need for whatever channel (email, live chat, phone). These agents are already certified, which means they have passed assessments to ensure that they can provide the level and quality of customer service you need.
KDCI’s call center solutions don’t end with providing you with a customer support team. They will also manage your customer service operations for you for more efficient quality assurance. You will also get a dedicated account manager who will gather relevant customer service insights and data to give your business an overview of the necessary improvements.
To successfully outsource your customer service needs to the Philippines, choose a call center company that understands your needs and knows what steps to take to bring you closer to your business goals. At KDCI, we will build you a team of call center agents based on your unique requirements. We will thoroughly vet and train your agents for your brand, integrate them into your environment, and manage your customer service with you. Whether you need omnichannel or multichannel support, one agent or a full offshore team, and whether you opt for call centers in Cebu Philippines or call centers in Manila Philippines, KDCI has got you covered. Learn more about how we will build your offshore customer service team! Click the button below to get started.
Occasionally, a graphic designer comes along who ticks all the right boxes: a strong portfolio, solid work experience, and great qualifications. While there’s no denying the importance of these requirements, the cost of a graphic designer is one thing business owners should not overlook.
Let’s face it—graphic design can be costly, and it's not surprising, though. After all, graphic design is an art as much as it is a science of problem-solving and adding value through visual means. According to Piktochart, 32% of businesses invest $1,000 to $5,000 and $5,000 to $10,000 every year.
While the above budgets are steep, there are ways to reduce graphic design costs — especially if you’re a small business owner. You can go the DIY route or hire a graphic designer from the Philippines. The latter is always the better option as a Filipino graphic designer is cheaper and has the right skills to design any visual material. Whether you’re opting for a full-time or freelance graphic designer, this guide gives you an idea of the cost of hiring a Filipino graphic designer.
The Philippines is a talent hotbed. Situated in Southeast Asia, the country’s low cost of living and welcoming culture, combined with its thriving business processing outsourcing (BPO) industry and highly educated, customer-oriented workforce make the Philippines a go-to outsourcing destination for overseas companies. Below are three reasons why Filipino graphic designers are preferred over other nationalities.
For Filipinos, education — especially a college degree — is central to success. Most jobs in the Philippines require a college degree, so Filipino students study hard or balance work and studies to finish school with flying colors.
When you hire graphic designers from the Philippines, expect them to hold a four-year degree in graphic design or any related creative course. While some clients prefer self-taught graphic designers or don’t care about degrees, always remember that the college degree of a Filipino designer is a testament to their hard work and dedication to their craft.
Through mastering design principles, completing design projects, and working at internships, college education prepares Filipino students for the rigors and challenges of the creative industry.
The high English proficiency of Filipinos is enough to give them an edge in various fields. Graphic designers from the Philippines — whether they’re working as freelancers or as BPO employees — are not only focused on delivering stellar designs, they also use their near-native English skills to pitch ideas and offer creative insights to foreign clients.
Filipinos are born hard workers. From taking care of their families to climbing the corporate ladder, their industriousness and dedication know no bounds. That’s why foreign business owners often onboard Filipino professionals.
As such, you can expect your Filipino creative team to exceed your expectations and go beyond the call of duty to produce meticulously crafted designers. Because Filipinos are reliable, there’s little need for frequent supervision.
Like any profession, graphic designers have different types of employment. Companies can hire a full-time, part-time, or freelance graphic designer depending on their needs, budget, or the flexibility of the graphic artist.
While there are no hard and fast rules for hiring a skilled graphic designer, exploring how each employment type can affect your daily operations and budget is key to helping you make the right decision for your business.
A typical full-time graphic designer works the standard 9-5 hours from Monday to Friday. They receive a monthly salary and employment benefits such as insurance and PTOs. As such, full-time graphic designers are costlier than part-time graphic designers.
In addition, an outsourced graphic designer or a team of graphic designers can be onboarded as part of a design agency, creative agency, or a BPO company. Direct communication with the agency’s creative may be minimal, as client relationships are handled by a supervisor or a project manager. Hiring offshore graphic artists for full-time work is only recommended if you have ample projects in line as well as the budget for their salary and benefits.
A part-time graphic designer does not follow the same schedule as their full-time counterparts. Part-timers have shorter shifts, working only at set hours or days. Because of their flexible schedule, part-time graphic designers are more cost-effective than full-time graphic designers. This type of employment is best for business owners who prefer flexibility, scalability, and short-term commitments.
Freelancers juggle projects from different clients. As self-employed virtual graphic designers, they provide their own benefits, work directly with clients, and exercise control over their choice of projects. In short, freelancers are their own bosses. Businesses hire freelance graphic designers due to lower hiring costs and risks, increased productivity, and more streamlined communication with their freelance graphic design team.
Project-based graphic designers are only hired for a particular project; for example, when your business only needs a logo design.. Since it’s a form of short-term employment, business owners can slash hiring expenses and temporarily acquire new talent for specific graphic design needs. Project-based graphic designers are recommended for clients who want temporary access to high-caliber talent without the costs that come with long-term employment.
This is every client’s million-dollar question. The cost to hire a graphic designer depends on the following factors: location, expertise, work experience, and employment type. Simply put, there are no set-in-stone graphic design rates.
While there’s always the temptation to go for Filipino designers with dirt-cheap graphic design rates, the value for money may not be as good as other virtual graphic designers with higher price points. Before hiring Filipino graphic designers for your graphic design needs, let’s learn about the profession’s salary range as well as the factors that influence graphic design rates.
Philippine graphic design rates range between ₱25,000 ($430) to ₱37,250 ($641) each month. According to Glassdoor, monthly salaries for Filipino graphic designers in Manila can earn around an average of ₱21,000 ($361) to ₱44,000 ($756) a month.
Due to the high cost of living, graphic design rates in the United States are costlier than in the Philippines. On average, US graphic designers between $4,288 to $5,126 each month — depending on the location.
Do steep graphic design prices scare you? Higher rates signify the expertise and professional growth of a Filipino designer. Below are six factors to get you started on charging better graphic design rates or finding the right Filipino graphic designers.
More experience = more pay! Before hiring a Filipino graphic designer, look at how many professional experiences they have had as a designer. If the designer is a fresh graduate with little professional work experience, they’re more likely applying for the position of junior designer — a role with lower pay.
As they climb the career ladder, gain more work experience and skills, build their portfolio, a Filipino graphic designer can apply for senior positions — which demand higher salaries.
Project scope refers to a project’s goals, deadlines, and deliverables. Projects involving multiple deliverables or complex design work entail higher graphic design rates, as both require more time and skills.
Great designs take time. From ideation to design creation and execution, there’s a lot going on in the graphic design process. Ideally, an outsourced graphic designer should be given ample time to complete a project. Of course, it can’t be helped that, sometimes, you need a graphic designer for an urgent project. In this case, you’ll need to pay for rush fees. Before committing to a graphic designer, read their rush fee policy first.
Revisions are inevitable in graphic design. Yes, they do incur additional charges. A freelance graphic designer may establish a set number of revisions you can request, ranging from one to three revisions per project.
Be wary of graphic designers who offer unlimited revisions. While this perk has its appeal, it can mean that the designer lacks the skill and confidence to nail their design projects. Clients can, unfortunately, abuse a designer’s unlimited revisions policy for the sole reason they don’t have a clear goal in mind. This can compromise turnaround times and project quality.
If you don’t want to waste your graphic designer’s time or pay revision fees, your design brief must contain the goals and vision of the project.
Filipino graphic designers have bills to pay. A freelance graphic designer, for instance, factors in the cost of utility bills, taxes, insurance, and other expenses, which influence their graphic design rate. Graphic designers also pay for design software and assets. Understandably, these affect how much they charge their clients.
The 13th-month pay is the most anticipated annual benefit for Filipino rank-and-file employees. As mandated in Presidential Decree No. 851, Philippine companies must provide the 13th-month pay on or before December 24 to ensure the employees’ financial stability during Christmas.
Businesses not under Philippine jurisdiction are not legally required to pay this benefit. However, a token of appreciation in the form of a 13th-month pay or performance bonus can make your Filipino designer’s day. Regardless, bonuses and 13th-month pay are additional expenses on your end, and therefore, should be taken into account when hiring a Filipino graphic designer.
In the Philippines, Paypal is a go-to payment platform. Although some freelancers prefer Paypal, the high transaction fees significantly add up over time. Bank transfer is another option, too — albeit it requires your Filipino graphic designer to share their account details with you. Long processing times and transaction fees are also the drawbacks of bank transfers.
So, the short answer? It depends. Overall, the best course of action is to ask the designer or check their profile. Freelance websites also feature a dedicated payment system, guaranteeing safe transactions between you and your freelance graphic designer.
Because visuals make or break first impressions, brands are now upping their design game. That’s why graphic designers are an investment. Their creativity, problem-solving skills, and tech-savviness are worth more than a measly pay of peanuts. At the end of the day, great visuals come with business growth and significant returns on investment (ROI).
If you’re looking to outsource graphic design services and form your team of Filipino graphic designers, choose KDCI. KDCI is a BPO company that has solidified its reputation as a provider of world-class creative production outsourcing services. Our graphic designers’ creative and technical acumen are demonstrated in our design portfolio — which consists of finished projects from different clients, such as Art Brand Studios, Nielsen, and Fitlife.
Whether you’re on the lookout for a motion graphics designer or art director, we hire and onboard the right people for your business. No matter how complex your design needs are, KDCI is here to tailor an appropriate creative solution that meets your goals.
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