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For many businesses and local accounting firms, outsourcing is not just a backup plan, but a strategic venture that provides access to powerful technologies and a wide pool of specialized, cost-effective finance and accounting expertise.
Previously, we’ve done a round-up of the best Philippine general ledger accounting firms, top accounts payable providers, and accounts receivable companies. If you’re now on the lookout for a reliable financial specialist, this round-up contains the best financial specialist outsourcing firms in the Philippines.
Finance and accounting is one of the most commonly outsourced departments by US-based clients, driven by the complexity of regulations, scarcity of accountants, high cost of hiring American employees, and the need for technological innovation.
A financial specialist works with companies or individuals and performs tasks involving budget preparation and management, financial analysis, financial advisory and consulting, and market research.
While most financial specialists have a bachelor’s degree in accounting, finance, or a related field, some may have a Master of Business Administration (MBA) — a one- to two-year post-graduate degree program. Financial specialists are also proficient in QuickBooks or any finance software program.
A strong grasp of accounting and finance concepts, as well as the ability to organize and present financial data, provide customer service, and thrive in a team environment are some of the most sought-after traits in a financial specialist.
The list below includes not only the best financial outsourcing companies, but also outsourced providers that offer complementary finance and accounting services — such as bookkeeping, payroll processing, management reporting, and taxation.
KDCI Outsourcing, or KDCI, is a leading BPO company nestled in Pasig City, Metro Manila. Since 2011, the firm has provided US-based businesses with comprehensive, tailored offshore staffing solutions with the overarching goal of bolstering operational efficiency, minimizing overhead, and empowering internal teams with high-caliber external expertise.
Throughout its partnerships with brands, KDCI has successfully onboarded outsourced professionals, including graphic designers, customer support agents, content writers, accountants, and financial specialists. The company’s financial specialists, in particular, offer a caliber rivaling in-house talent, delivering precise financial analysis, accurate forecasts, comprehensive financial reporting, and well-managed budgets at cost-effective rates.
Their commitment to integrity ensures that all financial data is processed carefully and aligned with relevant laws and compliance standards — with KDCI’s data encryption protocols adding another layer of security for your peace of mind.
KDCI’s financial specialists also excel in using AI and automation technologies to streamline their day-to-day financial tasks for faster turnaround times. Their proficiency and knowledge of FreshBooks, Microsoft Excel, ZohoBooks, and other leading finance software tools make them an integral asset to your outsourced financial services team.
The beauty of collaborating with KDCI is that you can hire other outsourced accounting and finance roles, such as an accountant or finance manager, to complement your financial specialists. This ensures you have a complete offshore team that can handle most financial operations with ease.
As one of the top Philippine finance BPO companies for US businesses, KDCI is a great provider of end-to-end offshore financial services that drive not only cost savings but also innovation, compliance, and long-term collaboration.
MicroSourcing is an outsourcing company established by Philip Kooijman in 2006. Since its founding, MicroSourcing has grown from a humble 13-man firm to a massive company with thousands of employees in dedicated offshore teams that collaborate with hundreds of clients across various industries.
It provides a wide range of outsourced job roles for accounting and finance departments, including accountants, bookkeepers, accounts receivable and payable specialists, and financial specialists.
MicroSourcing has junior, intermediate, and senior financial specialists — who are all proficient in Finbox, Microsoft Excel, QuickBooks, and other finance tools. Those at the junior level have limited experience as a financial specialist, with only 12 to 24 months of professional experience under their belt.
Their job responsibilities are simpler; they get in touch with debtors in case of overdue payments and read up on laws and regulations related to debt collection. Senior financial specialists also supervise juniors when creating customers’ payment plans. Juniors may use pre-approved guidelines for this task, too.
Intermediate financial specialists can handle more complex job responsibilities, bringing over four years of professional experience to the table. They provide financial advisory services, take charge of projects from start to finish, and execute company-aligned strategies.
While senior financial specialists have similar job responsibilities to their mid-level counterparts, they boast over four years of work experience in their role, making them more suitable for high-level decision-making or project implementation.
Based on your business needs, budget, and preferences, MicroSourcing can help you build a scalable team of financial specialists with varying (or similar) levels of seniority in around six weeks.
With the company’s success-driven approach to outsourced financial services, MicroSourcing stands out as a reliable financial outsourcing company for US businesses seeking highly specialized, cost-effective offshore support for their finance department.
Headquartered in Toronto, Canada and Makati, Philippines, Accubooks is a BPO company with a global client base and a suite of finance and accounting outsourcing services. These services include financial analysis, financial reporting, payroll, bookkeeping, accounts payable and receivable, management reporting, and many more.
Powered by an offshore team of senior certified public accountants (CPA), you can expect to work with high-performing professionals who are passionate about delivering stellar financial outsourcing services. Guided by Accubooks’ core value of integrity, every financial task — from creating financial reports to reconciling general ledger accounts — is performed in full compliance with US and international accounting standards.
Plus, the warmth and hospitality of Filipino CPAs make outsourcing less of an intimidating and transactional venture and more of a warm, supportive partnership between your internal and outsourced accounting and finance team. By working with Accubooks, you can enjoy a paperless environment where your financial data is digitally and physically safe from unauthorized disclosure.
Accubooks stands out as a solid pick for businesses seeking the expertise of veteran accounting and finance professionals.
D&V Philippines is a company specializing in tailored finance and accounting outsourcing, backed by decades of experience and veteran CPAs from established Philippine educational institutions. It provides outsourced CFO (Chief Financial Officer) and professional outsourcing services.
Aimed at CFOs with overwhelmed accounting departments, D&V Philippines’ CFO services provide additional offshore support in bookkeeping, management reporting, taxation, compliance, financial analysis, and the like.
Alternatively, its professional outsourcing services are targeted at clients with audit and accounting firms, as well as practices that offer financial advisory and financial management services. D&V Philippines’ outsourced professionals supplement practices with specialized talent, offloading non-critical tasks from in-house teams and improving performance, compliance, and operational efficiency.
Furthermore, the company has offshore staff who excel in some of the following finance software programs and enterprise resource planning (ERP) systems:
Whether you’re a CFO or an owner of an accounting firm, D&V Philippines is an excellent choice for an outsourcing partner due to its highly educated, tech-savvy workforce and personalized outsourcing solutions.
Emapta is a B Corp-certified outsourcing company that builds dedicated offshore teams with the premise of integrating them into their clients' internal teams. Thanks to its decades-long experience in the outsourcing industry, Emapta has developed a deep understanding of its clients’ needs, providing them with tailored offshore outsourcing solutions that align with long-term business goals.
The firm offers outsourced finance and accounting roles for auditors, loan processors, payroll officers, tax accountants, financial analysts, and many more. These professionals undergo a strict hiring process to ensure you get world-class talent that aligns with your company’s values and culture.
Requests for custom finance roles are available, too, so you can form your ideal outsourced financial services team. Unlike local hiring, Emapta can source and onboard Filipino offshore finance professionals into your team within a month, saving you time and money. With only a 2.4% voluntary attrition rate, the firm’s offshore finance teams promise stability, helping you maintain consistent service quality for the long haul.
Overall, Emapta is a solid choice for clients who value the long-term consistency and excellent service quality that comes with high employee retention.
Connext Global Solutions, also known as Connext, is a BPO solutions firm operating in Colombia, India, Mexico, and the Philippines. As a customer-centric service provider, Connext delivers world-class outsourcing services designed to meet the complex needs and goals of its clients. The company excels in outsourced customer service, back-office support, IT, healthcare, marketing, and financial services.
From bookkeeping to records monitoring, all of Connext’s financial services are built to support your business scaling efforts. If scaling your business is on the horizon, this outsourcing provider will leverage its knowledge of the finance industry as well as advanced AI technologies to source qualified finance expertise that further augments your offshore team’s performance during busy accounting periods.
Thanks to its round-the-clock IT team, robust IT facilities, and non-offshore data storage practices, Connext ensures that sensitive financial data is protected from data breaches, malware, and other online threats.
All in all, Connext’s scalable outsourcing services and commitment to data privacy make this company a trustworthy BPO partner for businesses of all sizes.
Outsourced is a premium BPO company known for its ISO 9001 and ISO 27001 certifications — a reflection of its dedication to surpassing client expectations and standards as well as ensuring data security. Thanks to its rigorous, AI-driven hiring process, only the top 1% of candidates are chosen by Outsourced’s expert recruitment team
It offers full-time offshore accountants, bookkeepers, commercial analysts, compliance officers, financial analysts, and many more. With a retention rate above 98%, you’ll be working with high-caliber finance professionals who are as fiercely committed to Outsourced as they are to your business. These individuals have also mastered most, if not all, major accounting and finance software, such as FreshBooks, Xero, and Zoho.
They’re proficient with AI tools, too. For example, Outsourced’s financial analysts use Microsoft Power BI to simplify the generation of financial reports, whereas its bookkeepers streamline the process of organizing transactions with the help of QuickBooks. Their mastery of such tools helps them meet tight deadlines, avoid costly mistakes, and remain compliant with accounting standards.
As an elite BPO company that lives up to its premium services, Outsourced is recommended for high-octane businesses that prefer working with talented outsourced accounting and finance professionals.
Booth & Partners is an outsourcing firm founded in 2013 that powers businesses with first-rate offshore solutions, promising cost savings, flexibility, security, and operational efficiency. It hires, analytics, design, digital marketing, bilingual customer services, IT, and finance and accounting.
The company’s offshore Filipino bookkeepers, payroll specialists, and accounts receivable and payable specialists are highly experienced in their respective roles. Apart from the day-to-day tasks associated with their role, these accounting professionals are also equipped with critical thinking and analytical skills needed for performing growth-driven analyses to help businesses achieve financial stability.
Overall, Booth & Partners is a reliable outsourcing provider for clients looking to augment their internal accounting team with exceptional talent from the Philippines.
Financial specialists are a must in every finance and accounting department. Because local specialists have higher paychecks, outsourcing this role becomes a cost-effective solution.
At KDCI Outsourcing, we have financial specialists who can make sense of even the most complex financial data to help you make wise, data-driven decisions that yield stability and measurable results. We also offer end-to-end outsourced finance and accounting solutions to close skill gaps, so your internal team can focus on their core competencies.
Experience world-class finance and accounting outsourcing support with KDCI. Contact us and schedule an appointment with our outsourcing experts today!
From payroll processing to updating product information, data entry is an inevitable task in any business. While data entry is a non-core administrative function, it still plays a critical role in our day-to-day operations. Data entry establishes a database of information that can be used for data analytics and decision-making.
However, data entry is often taken for granted. If businesses are not careful, data can be a destructive force to reckon with — a missing zero or an outdated customer information can spiral into inaccurate reporting and hefty penalties!
If your company is swamped with data and you have a small in-house data entry team, processing and organizing all that information can be a herculean task. Not to mention that increasing your team’s headcount through local hiring may not be the most financially sustainable move.
In this case, it’s a sign to outsource data entry services to a Philippine-based BPO company like KDCI Outsourcing. In this article, we’ll show why an offshore data entry team is vital for optimizing labor costs and ensuring data accuracy.
Data entry is not an easy job. Below are the three most common challenges in data encoding:
You may have the fastest and most accurate data entry professional in your team, but that doesn’t mean they’re immune to typos — especially if data entry is done manually due to a lack of advanced data entry tools. Manual data entry increases the risk of human error, which can spell financial trouble for your business.
The job responsibilities of a data entry professional not only involve encoding data, but also cross-checking and verifying information. When done manually, data encoding can take a significant amount of time to complete. If your in-house data entry team is overwhelmed with unprocessed data, catching up with pending data entry work can be challenging.
Doing data entry work for hours across five business days can be physically and mentally draining. Consequently, this can lead to a loss of focus and poorer performance, affecting overall productivity.
Across industries, data entry work is unavoidable. Many companies have dedicated in-house data entry to organize, verify, input, and update data in a database management system. However, the ability to maintain an in-house team long-term raises questions regarding overhead and operational efficiency.
The sections below weigh the pros and cons of maintaining an in-house data entry team.
An in-house data entry team works in the same time zone and location as their employer, creating a seamless cycle of collaboration, knowledge-sharing, communication, and feedback between data encoders and managers.
Because local employees understand the cultural and linguistic nuances of their home country, there are little to no barriers to communication, which strengthens teamwork and avoids misunderstandings.
Local data entry teams have first-hand exposure to institutional knowledge and norms. This equips staff with the internal know-how of their company’s workplace culture and processes. Thanks to their familiarity with their country’s local data compliance standards, all data sets are accurate and compliant.
Proximity and time zone advantage allow for better oversight of your in-house data entry team. The ability to set quality standards, implement feedback mechanisms, and oversee daily workflow ensures that your in-house data encoders can perform well and produce the required data entry work.
While there is beauty in face-to-face collaboration, the cost to maintain an in-house data entry team can strain your budget. From employee benefits to annual subscriptions, the costs add up over time. As a consequence, you have fewer resources for strategic or high-impact business initiatives.
Employee turnover — whether voluntary or involuntary — can cost you half or twice a data encoder’s salary. The more data entry clerks quit, the more data your team will process, resulting in delays, poor productivity, and increased turnover.
In-house data entry teams are harder to scale. In the US, the average annual salary of a data entry specialist is $42,098 USD per year. If your company has a slew of data to encode, adjusting your staffing needs by hiring locally can be the most exorbitant move you’ll ever make.
Not only do you need to invest more in recruitment and onboarding, but you also need to pay for additional equipment and software subscriptions. Furthermore, the time and resources spent on training new hires can potentially affect data accuracy and team productivity.
In some cases, companies lack the proper technology to streamline data tasks. Perhaps they’re still relying on outdated software or engaging in tedious manual data entry. Technology upgrades are expensive, and training your internal data entry team to use new tools costs time and money.
This may result in errors and inefficiencies as your in-house data entry professionals are still acclimating to the newly introduced tool.
KDCI Outsourcing is a data entry BPO company that offers tailored offshore staffing solutions to clients around the globe. Having worked with brands such as Apple and Amazon, the firm has garnered a wealth of experience providing outsourced services, including data entry and data processing.
That being said, this data entry outsourcing company can power up your data entry processes with advanced technologies and scalable support. Here’s what KDCI Outsourcing offers to overwhelmed companies:
Offshore outsourcing is the cheapest outsourcing model. You save on company expenses, as wages and cost of living are lower in developing countries.
According to Jobstreet, a Filipino data entry specialist earns an average of $582 USD to $758 USD a month — that’s $6,984 USD to $9,096 USD per year! Since the Philippines has a cheaper cost of labor, you can hire several data entry specialists for the price of a single US-based data entry specialist ($42,098 USD a year).
Like other BPO companies, the cost of equipment, software subscriptions, recruitment, training, and turnover is paid for by KDCI Outsourcing — effectively slashing your operational costs by a whopping 70%! By leveraging data entry outsourcing, your company will have greater financial confidence to invest in strategic business ventures.
KDCI Outsourcing takes data accuracy seriously. With the sharp eye of KDCI’s data entry specialists, they can accurately input and cross-check customer or financial data from any data source, such as receipts and reports.
Their mastery of Microsoft Excel, Tableau, and Power BI enables them to organize and visualize data for further analysis. Combined with their fast typing speeds, the company’s offshore data entry team can ensure speed and accuracy in every data entry task.
Due to the repetitive nature of data entry, KDCI’s offshore data entry team optimizes data encoding and processing by leveraging AI and automation tools that extract scanned text, identify data patterns, and detect data inaccuracies. These tools minimize human error, improve operational efficiency, and simplify data organization, review, and correction.
Overall, when you outsource data entry services to KDCI Outsourcing, you get the privilege to work with detail-oriented professionals who embrace AI and automation in any data entry project.
Counting on your in-house data entry team to handle large data volumes is not healthy or feasible. To keep up with the increase in workload, your team will put in more hours, making them susceptible to burnout. For any company, burned-out employees mark the beginning of turnover. Unless you scale your business operations, your data entry professionals will leave for better opportunities.
KDCI’s offshore data entry outsourcing services are scalable. With the cost-effectiveness of Filipino talent, you can support your internal data entry team with additional headcount within 25 days (or less), accelerating data encoding and processing to make the workload more manageable for your data encoders. In case of fewer data entry tasks post-busy seasons, you can freely downsize your offshore data entry team.
With KDCI Outsourcing, you can scale your team as needed and maintain a high level of operational efficiency without worrying about labor costs.
Some companies may shy away from offshore outsourcing due to time zone differences. But believe it or not, this can be a huge advantage. Outsourcing companies operate all year round, 24/7. Whether it’s the Fourth of July or Christmas, KDCI Outsourcing can provide the needed support to keep your business running even if you’re internal team is out on holiday.
KDCI Outsourcing has outsourced data entry specialist teams that work round-the-clock — including graveyard shifts — so all your data entry needs are met during your team’s working hours and downtimes. Because there’s an alignment in working hours, communicating with your outsourced data entry team is much more seamless.
Businesses have complex needs and goals that require nuanced, flexible, and long-term solutions. That’s why KDCI Outsourcing and other BPO companies don’t subscribe to the one-size-fits-all approach to outsourcing.
KDCI Outsourcing has a team of outsourcing experts who can deliver a carefully crafted outsourcing solution based on your needs, goals, and workplace culture.
With KDCI’s tailored offshore outsourcing solutions, your company can adapt to changes in data entry processes and industry needs, drive measurable results in your internal data entry team, and foster alignment in goals and expectations.
Aside from data entry specialists, KDCI Outsourcing offers other outsourced data encoding and processing roles:
Whether you need help with product data entry or data cleansing, KDCI’s diverse roster of offshore data entry professionals can get any data entry work done.
Many outsourcing companies, including KDCI Outsourcing, follow strict hiring processes. They work with the client to define qualifications and requirements for outsourced professionals. Most clients, for example, prefer candidates with some experience in data encoding and who are computer-literate, proactive, detail-oriented, and cooperative.
To meet a client’s standards and expectations, KDCIs HR Outsourcing reviews candidates’ resumes and vets them through an assessment test and a series of interviews. These tests and interviews predict a candidate’s potential performance, behavior, and compatibility with the client.
However, depending on a client’s preference, they may assist KDCI’s recruitment team in assessing potential candidates, so all onboarded data entry professionals meet the highest standards. By hiring top candidates, the client can count on their offshore data entry outsourcing team to accomplish data entry projects with accuracy and compliance in mind.
Data entry professionals work with sensitive information, including customer and financial data. For many companies planning to outsource data entry services, data security and privacy are at the top of their concerns. In industries where customer, financial, and health data are processed, a single data breach is enough to lose customer trust and tarnish a firm’s reputation.
At KDCI Outsourcing, data privacy and security are a priority. It demonstrates its commitment to data privacy by deploying robust encryption solutions as a protective measure against breaches and theft. As part of KDCI’s onboarding process, a non-disclosure agreement is signed by each outsourced data entry specialist so they can uphold data confidentiality and anonymity while working with you.
With a round-the-clock team of IT professionals performing regular security audits, rest assured that all your data is in safe hands.
Today, data is accessible with a click of a button. But with information coming in left and right, companies with small or no dedicated internal data entry teams risk falling behind in data entry work and productivity.
By outsourcing data entry tasks to KDCI, you can build a full offshore team of data encoding and processing professionals who can skillfully and efficiently process, input, and organize all data to free up your in-house team and maintain smooth operations throughout.
Ready to optimize your data entry processes? Get in touch with KDCI Outsourcing today, so you can experience the unmatched accuracy of our data entry specialists first-hand!
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We often think of CEOs as superheroes, carrying the weight of their organizations on their shoulders. Their jobs extend beyond making decisions and collaborating with stakeholders; CEOs have an inherent responsibility to stay updated on everything that’s happening around the world — from volatile market conditions to turbulent current events.
As the head of the company, they don’t panic — rather, they act swiftly and make informed decisions that guide the business to growth. Despite having so much on their plate, CEOs take the time to recalibrate their priorities. This article discusses the top leadership priorities in the US, namely agility, talent, and trusted partners.
Agility demonstrates how well a business adapts and thrives in a dynamic, ever-evolving market. Agile companies are prepared for sudden market changes, reflected in their resilient business strategies that ensure both success and customer satisfaction.
One must not treat agility as a run-of-the-mill buzzword, but as a framework that helps all levels of the organization — from the CEO to employees — to stay ahead of the curve.
The following sections tackle the benefits of agility and provide tips for CEOs to prioritize a more agile business model.
In a world of rising customer expectations and fast-paced industry changes, agility has become a crucial indicator of an organization’s adaptability. Here are the advantages of an agile business:
Because customers are the drivers of success, agile businesses remain cognizant of their evolving needs and preferences, translating their feedback into tailored products and experiences that reflect their current expectations.
Speed to market, or time to market, refers to how fast a company can ideate a product and deliver the finished product to customers. Agile leaders don’t sit around; they take action and prioritize speed to market as faster development cycles create opportunities for greater market share and relevance in a volatile market.
Agile businesses always prepare for the unexpected. An upcoming health crisis? An agile organization may already have business continuity measures in place to help employees shift to remote work. By remaining agile — despite looming crises and emerging industry trends — businesses can stay futureproof and adapt to changes without disruptions.
Agility instills the importance of a growth mindset. Agile leaders and employees are open to change. They innovate processes, strategies, and products as needed due to market shifts. Through innovation, businesses can become more competitive and promote a culture of creativity, responsiveness, and resilience.
Agility entails investing in emotional intelligence. Emotional intelligence equips leaders and staff with the ability to engage in quick, rational decision-making processes and handle feelings of discomfort.
It also helps everyone resolve conflicts diplomatically, take constructive criticism, work with people of different personalities, and resolve frustrations when things don’t go well accordingly.
Prioritizing agility comes with structural change. While change doesn’t come overnight, there are three ways you can bring agility to the forefront of your organization:
One big mistake CEOs must avoid is creating a rigid, set-in-stone plan or strategy. Agility is about being uncomfortable with change and uncertainty. This doesn’t mean scrapping everything altogether. As a CEO, make it a habit to tweak your plans and strategies based on current best practices and market trends.
By staying informed about trends and current events, you can think two steps ahead and anticipate possible changes, reassuring everyone that your organization can navigate whatever challenges come its way.
To embrace agility is to embrace a love for a growth mindset and continuous learning. Challenges are perceived as opportunities, mistakes and failures are treated as avenues for learning, and skills can be further honed through effort and dedication. An agile workplace teaches employees resilience despite setbacks and imperfections. But a culture of growth and learning begins with you — the CEO.
One example is Satya Nadella, Microsoft’s CEO. Previously, the tech giant had a “know-it-all” culture that focused on rigidity and cultural resistance, including the gatekeeping of knowledge. Under Nadella’s leadership, Microsoft started embracing a “learn-it-all” culture — a culture that promotes collaboration, shared learning, and experimentation.
Thanks to this shift, the company has risk-takers who are open to learning from failure, which has borne fruit in new technologies: GitHub Copilot, an AI-powered coding assistant, and Azure AI, a cloud service suite. If it weren’t for this cultural shift, Microsoft would still be behind other industry giants in AI and cloud computing technology.
Microsoft’s transformation showcases that learning and innovating don’t stop just because you’re a well-known name in the industry. As a CEO, you have to be a learner, too. Request feedback from staff, catch up and share insights on industry trends, and join employees at workshops and seminars. All these show how invested you are in intellectual growth.
By modeling intellectual growth, your employees will follow suit and become as invested as you in expanding existing knowledge.
Knowledge should not be kept in silos. Strengthening teamwork lies in sharing information between teams and departments. In Microsoft’s case, Azure AI and GitHub Copilot were made possible thanks to the close collaboration of its departments. By working with other teams, your employees get exposed to diverse perspectives and new tools, which helps identify blind spots in problem-solving. In turn, this coalescence of ideas sparks innovation.
To foster cross-team collaboration, get everyone on board first. Create shared objectives and align them with company goals. A dedicated group chat is also great for virtual correspondence between members. Whether it’s work, feedback, or watercooler banter, a virtual channel encourages open communication between departments.
All members should be oriented on their roles and expectations, as well as the functions of each department in your company. This helps them take responsibility for all their tasks and understand the complexities of a department.
Encourage everyone to try out unorthodox ways of doing things and share their outcomes with others, which helps promote knowledge sharing. Finally, by making everyone feel valued for their ideas and contributions, you build a culture of mutual respect between you, your employees, and their colleagues.
While implementing these measures is easier said than done, the time and resources you put into cross-functional collaboration transform your organization from a stagnant business with uncooperative teams into a flourishing, agile company with strong camaraderie.
Talent drives organizational success. Because talent is the face of a company, it should be treated as an investment. With labor shortages along with the rising expectations and standards of candidates, talent issues are no longer the sole responsibility of HR leaders.
Now, CEOs and HR departments are treating talent as a strategic priority to access specialized skills, gain a competitive advantage, and harness innovation. If investing in your people has never been a priority, the next sections will convince you to think otherwise.
CEOs and senior leaders who invest in talent position their organizations for success. Here’s why you should do the same:
Integrated Benefits Institute (IBI), cited by Achievers, found that most employers report difficulties in drawing (73%) and retaining (61%) their talent. How well an organization can acquire and retain talent can make the difference between optimizing and pooling more resources on recruitment.
CEOs and HR leaders must not neglect employee engagement and performance. The more employees are engaged, the better they perform. This improves retention rates and motivates staff to come to work, incentivizing top performers to stay and saving the company hundreds of dollars on turnover, onboarding, and training.
The quality of employees determines a company’s quality of customer service. When organizations fail to keep tenured, high-performing employees or settle for mediocre hires, they can’t expect to maintain a high quality of customer service. Consequently, poor customer service leads to dissatisfaction and loss of revenue.
Talent investment doesn’t stop at hiring the right candidate. In fact, nurturing new and existing employees can bolster productivity and drive growth for your organization. Here are two ways to invest in talent:
Just because a candidate has all the skills, qualifications, and experience to do the job doesn’t mean they’re the right fit. By assessing culture fit, you can determine whether a candidate’s behavior, personality, communication style, and values align with your organization’s culture.
Culturally fit employees are more engaged, collaborative, and productive, which helps build a positive office culture and professional relationships between their colleagues and senior leaders.
To evaluate a candidate’s culture fit, ask behavioral questions that probe into how they resolve conflicts or overcome challenges. Questions related to work environments and their preferred level of autonomy are great, too. By asking the right questions, you can filter out ill-fitted candidates and avoid unnecessary turnover.
Whether it’s a new hire or a seasoned employee, talent development and empowerment go a long way in maintaining performance and retention. According to Deloitte, CEOs are empowering talent through the following ways:
While flexibility and recognition are important, they’re only half of the story. As a CEO, you must also challenge your employees and renew their sense of purpose at work. To develop and empower your people, provide mentorship opportunities where senior leaders train and nurture employees’ people management and leadership skills.
Leadership development equips employees with the grit to handle responsibilities that come with leadership roles. It also prepares the organization for the next generation of managers and executives who can lead teams with confidence and empathy. By encouraging employees to lead smaller teams or projects, they gain a first-hand experience in navigating team dynamics, addressing conflict, and delegating tasks.
Apart from leadership development, you can also spearhead cross-training sessions or hold workshops to empower employees to move out of their comfort zones. However, it’s important to remember that employee development and empowerment involve active participation from leaders at all levels of the organization.
Outsourcing has evolved into a strategic asset. Businesses treat it as an avenue to bridge talent gaps, expand their market, innovate systems, and scale departments without the slowdown of overhead expenses.
Cost-cutting remains an appeal, though. However, forward-thinking CEOs and senior executives understand that outsourcing companies are not just vendors, but an extension of an organization.
The next two sections tackle the advantages of working with outsourcing companies and include a brief tutorial on finding the right outsourcing partner.
Although outsourcing is not for every company, we can’t deny the advantages it brings. Here are three reasons why CEOs must outsource to a service provider:
Unsurprisingly, companies are leveraging outsourcing as a talent strategy. According to data by SHRM, US hiring costs amount to an average of $4,683 USD per employee. By outsourcing to the Philippines, or a developing country, you can drastically cut 70% of labor costs, leaving you with more resources to fund R&D initiatives and other high-impact investments.
Scaling teams with outsourcing partners is easier. For example, if you need to ramp up graphic design production, you can hire Philippine graphic designers for an average of $403 USD to $579 USD, depending on the designer’s experience.
With faster time-to-hire and lower cost of Filipino graphic designers (or any outsourced role), outsourcing puts you at an advantage where doubling team headcounts and scaling a business becomes financially viable without ballooning overhead.
Outsourcing has become a driver of market share expansion. When companies outsource to service providers, they get acquainted with the local market, monitoring trends and patterns. From there, organizations can appeal to the said market, which helps improve their brand visibility.
Partnering with the right outsourcing company brings strategic value that surpasses cost savings. Here’s how to begin your search:
A successful leader weighs the pros and cons of outsourcing. Hence, as a CEO, you’re expected to have well-defined goals and a clear rationale for outsourcing. Is it to modernize outdated infrastructure and systems? Do you need more specialized talent?
Either way, objectively evaluating your workforce and daily operations helps you decide if outsourcing is the right strategy to complement your team and meet business needs.
Cheap doesn’t mean best. When evaluating potential outsourcing partners, do a comprehensive background check of your shortlisted service providers. The best BPO companies boast the following:
There are outsourcing firms that specialize in a particular function. For instance, if you’re outsourcing accounting and finance, consider working with the best accounting firms for optimal results.
Look for BPO companies with similar goals, values, mission, and vision as your organization. This ensures alignment, trust, and understanding between your company and the service provider.
There’s only so much a CEO can do by themselves. But with the help of a BPO provider like KDCI Outsourcing, we can ease the burden off your shoulders, so you can focus on what you do best: decision-making, management, and collaboration.
KDCI Outsourcing offers tailored offshore outsourcing solutions for various functions and industries, including human resources, real estate, property management, and many more. By helping you build your offshore team, you can scale your operations and maintain utmost flexibility even in the most turbulent of times.
Let’s help you become an agile, future-proof organization. Speak to our outsourcing experts today!
Managing payroll across borders brings more than just administrative work. US companies face challenges like payroll complexity, compliance risks, time-consuming payroll calculation, and potential payroll errors — all of which can impact employee satisfaction, financial stability, and operational efficiency. Partnering with a reputable Philippine payroll service provider helps streamline operations, enhance accuracy, and improve both employer-employee trust.
For US companies expanding operations in the Philippines, outsourcing payroll functions makes business sense. Not only does it help you stay compliant with local labor laws, but it also allows your internal teams to focus on core business activities instead of administrative tasks. This guide explores the best payroll service providers in the Philippines for US companies, offering solutions that combine expertise in payroll outsourcing, advanced payroll software, and local compliance knowledge to simplify your payroll operations.
Outsourcing payroll to the Philippines is a strategic decision for US companies looking to optimize processes while minimizing compliance risks. Here's why it's becoming an industry norm:
Philippine providers specialize in navigating the country's labor laws, tax codes, and government-mandated contributions (SSS, PhilHealth, Pag-IBIG). These services ensure your payroll process meets strict regulatory requirements, helping you avoid fines or legal complications.
With advanced payroll software and tools, providers minimize payroll errors and streamline repetitive tasks through automation and digital transformation trends. This leads to faster payroll cycles, fewer disputes, and enhanced accuracy.
In addition to processing salaries, most Philippine providers handle benefits administration and mandatory contributions, giving you peace of mind that all statutory obligations are met on time.
Top firms offer global payroll services, integrating your Philippine operations with your US headquarters’ systems, streamlining reporting, and aligning payroll data globally.
Timely and accurate pay has a direct impact on managing employee satisfaction and retention. By eliminating delays and inaccuracies, these providers help maintain a motivated and engaged offshore workforce.
When compared to maintaining an in-house payroll department, outsourcing reduces overheads while improving overall efficiency — allowing businesses to redirect resources to growth-driving activities.
Below is a curated list of some of the most reliable and trusted payroll outsourcing providers in the Philippines. Each offers unique strengths to fit different business needs.
KDCI Outsourcing leads the pack in payroll outsourcing, offering end-to-end accounting & finance outsourcing solutions supported by modern systems and experienced payroll specialists paired with great human resource services. KDCI’s services help US companies tackle common challenges like payroll complexity, compliance risks, and administrative overload with scalable services and automation.
Key Services:
KDCI ensures accurate, compliant, and timely payroll, enhancing operational efficiency and employee satisfaction. Their Accounting Services offer comprehensive financial management solutions, while their back office services strengthen HR and payroll functions for growing global companies.
TOA Global specializes in global payroll and HR outsourcing for accounting firms, offering precision-focused services that eliminate payroll errors and simplify compliance-heavy environments where accuracy and audits are paramount.
Key Services:
TOA Global’s expertise ensures financial reporting and payroll operations meet the highest compliance benchmarks — ideal for industries where accountability is critical.
Magellan Solutions delivers flexible and budget-friendly payroll solutions for SMEs looking to simplify their HR and payroll workflows. Their services address common SME challenges like managing benefits, avoiding payroll errors, and keeping up with compliance requirements.
Key Services:
Magellan’s offerings help small businesses achieve efficiency through automated payroll tools that simplify routine operations while maintaining accuracy.
Emapta integrates advanced technologies into their payroll operations, allowing seamless connections with your HRIS, ERP, and accounting systems. Their tech-first approach reduces manual input, cuts down processing times, and minimizes payroll errors.
Key Services:
For companies embracing automation and data-driven operations, Emapta is a strong choice to modernize your payroll process.
Connext Global Solutions helps companies manage remote Philippine teams with transparent, efficient payroll operations. They offer end-to-end solutions to ensure compliance, timeliness, and alignment with US business processes.
Key Services:
Their expertise ensures remote teams are managed efficiently, reducing payroll complexity and boosting employee satisfaction through reliable, on-time payments.
Booth & Partners delivers secure, compliance-driven payroll solutions built for businesses that prioritize data security. With ISO-certified processes and advanced encryption protocols, they protect sensitive employee data while ensuring accurate payroll delivery.
Key Services:
Their focus on security makes Booth & Partners ideal for financial, tech, and healthcare sectors where data protection is non-negotiable.
Digital Minds BPO offers affordable payroll solutions designed for cost-conscious businesses, from startups to scaling SMEs. Their services integrate seamlessly with other HR outsourcing functions for greater operational efficiency.
Key Services:
Their solutions enhance accuracy, reduce overhead, and improve cash flow management while supporting employee satisfaction through timely, accurate payments.
Visaya KPO is known for its client-centric approach to payroll services, offering flexible, tailored solutions designed to align with your business model and operational needs.
Key Services:
Visaya KPO is ideal for businesses seeking hands-on support and adaptable services for evolving payroll needs.
Stealth Agents specializes in providing dedicated, full-time payroll specialists to act as an extension of your US-based HR and finance teams. This model ensures consistency, accuracy, and clear communication.
Key Services:
Stealth Agents’ dedicated approach streamlines payroll processes while reducing risks of payroll errors through continuity and accountability.
Outsourced.ph delivers scalable payroll solutions for businesses of all sizes, from startups to enterprises. Their flexible offerings grow with your company, ensuring your payroll operations stay efficient and compliant at every stage.
Key Services:
Their adaptability helps businesses scale quickly without sacrificing operational control or accuracy.
When selecting a Philippine payroll service provider, here are key factors to evaluate:
Outsourcing payroll to the Philippines gives US companies the flexibility to focus on business growth while leaving complex, compliance-heavy payroll operations to trusted experts. Whether you're seeking automated payroll systems, scalable solutions, or specialized support, the providers listed here deliver reliable, secure, and efficient services designed to enhance employee satisfaction and minimize risk.
Ready to simplify your payroll operations in the Philippines? Contact KDCI Outsourcing today to learn how our tailored payroll solutions can help your business improve accuracy, ensure compliance, and boost employee satisfaction.
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Employee turnover is a nightmare. Businesses are left in shambles as they look for a replacement to bridge operational gaps. Employees, meanwhile, shoulder the aftermath of a departed employee: Additional workload, productivity loss, and poor mental health. This is not all, though.
Companies are competing for talent — the cream of the crop. On top of rising labor costs, organizations are also creating attractive compensation packages and benefits that align with the standards of applicants. If you’re afraid of losing your top performers, you’re not alone.
There’s one good news: Employee retention can be addressed, albeit by working with a dedicated team from an outsourcing partner. Let’s tackle how well internal vs outsourced teams deal with retention and turnover.
Companies that manage to retain their employees in a given period demonstrate strong employee retention. As a business owner, you understand the importance of keeping your high-performing employees for much longer. Here’s why employee retention matters:
Engaged employees equal increased morale. When companies foster great camaraderie and healthy professional relationships among team members, employees will feel connected with their peers — resulting in a happy, productive workforce that looks forward to coming to work each day.
Employers who challenge employees to try out different roles — like a minor leadership position — or undertake new projects help build the grit and confidence to overcome the discomfort of moving out of one’s comfort zone. This leads to higher job satisfaction and a deeper sense of purpose in the workplace.
Much like forging a solid working relationship with peers, maintaining a strong relationship with customers is also vital for retention. From ensuring consistent brand voice to offering nuanced solutions, long-tenured employees know the complexities associated with high-quality customer experiences.
Newer employees, though, need to overcome a learning curve to match the caliber of more experienced employees. Hence, by retaining tenured staff members, companies can continue offering superb customer experiences, further improving customer perception and brand reputation.
Did you know that the cost of hiring a US employee is $4,683 USD? If we factor in the cost of equipment, benefits, and training for each employee, companies can expect to spend around thousands each year. By prioritizing retention, organizations can hire internal staff and fill jobs faster.
This is especially handy for mid-level, senior, or executive positions. Through internal hiring for higher positions, HR departments have more financial wiggle room for hiring and training entry-level candidates.
Whether an employee is fired or leaves voluntarily, employee turnover reflects your organization’s workplace culture and potential for career advancement. Here are the effects of high employee turnover:
Fewer employees translate to more workload. Staff members crunch the deliverables of departed employees while juggling their own tasks, which spirals into poor productivity, low morale, and, ultimately, missed deadlines.
On the client’s side, delays are a no-go, and this affects their perception of your business. On your employees’ side, they treat the increase in workload as a sign to leave for greener pastures. Higher retention is not just healthier for your tenured employees, but it also strengthens client-business relationships.
Finding a replacement can cost around half or even double the salary of an employee. High turnover entails investing more time and money in posting job advertisements as well as recruiting and training new employees.
When employees leave, companies have fewer options for internal hiring for senior positions, forcing them to recruit an external resource who has little institutional knowledge.
Employee reviews are like a “performance check” for companies. Former employees express their dissatisfaction through poor ratings, signaling to job seekers that the company does not treat its employees well. This makes your organization a less attractive workplace for potential candidates, which in turn translates to difficulties in hiring qualified talent.
Here, let’s explore how internal vs outsourced teams stack up in performance, loyalty, scalability, and collaboration in relation to employee retention and turnover.
Turnovers are an inevitable part of running a business. But if turnovers are a common occurrence in your company, that’s a point of concern. Employees quit for a multitude of reasons, including:
and coronary/ischemic heart disease (347,000). Overworked employees suffer from productivity loss and low morale, thus compromising the quality of their deliverables. To protect their physical and mental health, they quit.
Because employees know their worth, they want to work for a company that aligns with their values, hones their existing skill set, and offers a healthy work-life balance. As a result, the competition for attracting top talent becomes even tougher. If your employees often leave your company, you risk losing your high-performing employees to a competitor.
Outsourced teams are your helping hands, taking care of tasks that your company may not have the time and manpower to complete. They help enhance productivity, as outsourcing teams free up your internal staff from excess workload and non-core tasks. This allows your company to meet increased customer demand and expectations without sacrificing service quality and efficiency.
Furthermore, outsourcing providers can offer performance management tools as well as data-driven insights on employee performance, helping you identify low performers and create tailored professional development programs.
By leveraging these resources and improving opportunities for career development, you create loyal, purpose-driven employees who are confident of harnessing their potential for future promotions.
Therefore, outsourcing becomes not just a way to offload repetitive tasks, but also a means to maximize your internal team’s skill sets and performance for long-term growth and retention.
Loyalty is not dead. According to West Monroe, cited in an article by Nonprofit Resource Hub, most employees (82%) exhibit high employer loyalty. While employees work for a company for 3.8 years, as per the Bureau of Labor Statistics, they can always change their course for the better. A company with great offers? Employees are ready to leave (59%) and seize the opportunity for a new beginning — one that guarantees growth.
That’s why, for companies, retaining employees is a challenging task. This is due to:
However, every staff member who leaves brings with them the knowledge and skills they acquired to another organization. With potential candidates expecting more from their employers, companies must rethink how to attract and retain future employees.
If you’re struggling with improving retention rates, outsourcing work to an external provider can be of great help — and you don’t have to lay off your entire team while doing so.
For example — if your company has had a streak of ill-fitted hires lately — an outsourcing team from a recruitment process outsourcing (RPO) company can augment your hiring efforts with out-of-the-box strategies for sourcing better-fit candidates.
Not only is time-to-hire significantly reduced (40%), but you’ll also get the bonus of working with employees who align with your organization’s core values and fit into your company culture like a glove.
Combine culture fit with equal task distribution between your internal and outsourced teams, and you’ll have productive employees who are happy to stay and help your company grow.
Scalability is always on the horizon, especially if your business is experiencing rapid growth. It’s one thing to aspire for scalability, but to be fully prepared for it? That’s another story. From budgeting to hiring the right people, there’s a lot to think about. While there’s no “perfect” time for scaling a business, increased workload and high employee turnover are clear-cut signs that you need to scale your operations.
But with the high cost of labor in the United States and developed countries, hiring locally may not be the most financially viable solution. Although it’s important to scale purposefully, balancing budget, performance, and retention can be challenging for internal teams.
Picture this: Your internal customer service team is overwhelmed due to a surge in inquiries. It also doesn’t help that your organization has not invested in the right technology for optimizing customer support. With your agents overworked to the bone, their morale and quality of service plummet. High-performing agents leave, and sooner or later, some of the agents follow suit, leaving the rest to pick up the slack.
This situation doesn’t just happen in customer service or any department with high turnover. As mentioned previously, outsourcing to an external provider can help ease everyone’s workload. After all, outsourcing partners take pride in their scalable solutions. Need 10 to 20 outsourced professionals? Your outsourcing partner will take care of supplying the needed headcount.
Because labor is cheaper and recruitment costs are covered by an outsourced partner, it’s more financially viable to scale your team as needed according to demand. With more people on deck, work becomes lighter for your internal staff. Top-performing employees also stay and engage with company initiatives.
Overall, outsourcing encourages smart, purposeful, and cost-effective scaling. By scaling with a reliable outsourcing partner, your company has ample manpower to handle the workload while maintaining optimal service quality and productivity.
Collaboration is tighter among internal teams. Everyone works the same hours at the same workplace. Experienced employees boast institutional knowledge that comes with tenure. Companies with good internal collaboration have effective leadership practices and productive employees.
However, organizations that often dismiss employees’ ideas or feedback set themselves up for turnover due to a lack of respect and appreciation.
Outsourcing providers offer a hybrid outsourcing model for companies that value collaboration between internal and external teams. While this model brings cost savings and efficiency, the beauty of hybrid outsourcing also lies in the ability of both teams to leverage each other’s strengths.
Internal teams are also exposed to best practices and fresh perspectives, challenging outdated mindsets. This strengthens communication and combats isolation and burnout, making your in-house team feel more connected than ever before. When your employees feel they are a part of a group, they’re less likely to quit their jobs.
Employees come and go, but there might be a recurring pattern to their departure. Whether it’s because of toxic office politics or a lack of recognition, turnover has repercussions for your business.
At KDCI Outsourcing, we help companies boost their retention rates through our outsourced human resources solutions — designed for productivity, efficiency, and performance. Our expertise in HR and recruitment enables us to tackle the root cause of turnover and implement appropriate solutions for retaining employees.
Don’t wait until your employees leave in droves. Nip turnover in the bud and establish your team of offshore HR professionals. Speak with our outsourcing experts today, and let’s discuss how we can help.
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In today’s fast-paced digital economy, customer experience (CX) isn’t just about resolving tickets—it’s about designing a journey where customer needs are anticipated, met, and exceeded at every touchpoint. As businesses grow, the challenge becomes clear: How do you deliver personalized, human-centered customer support at scale while managing costs and maintaining consistency?
That’s why many leaders ask: KDCI vs customer service platforms — which is the better solution for building scalable, human-centered CX?
If you’re managing multiple channels, struggling with slow response times, or watching customer satisfaction scores decline, it’s time to rethink how you structure your support. In this blog, we’ll compare traditional customer service platforms with KDCI — a leading outsourcing partner providing customer service outsourcing in the Philippines.
Customer service platforms like Zendesk, Freshdesk, and Salesforce help businesses organize communication workflows, automate ticketing, and gather essential customer data to improve support operations.
Platforms bring structure through automation, self-service knowledge bases, and omnichannel dashboards. They improve operational efficiency by streamlining processes and generating reports on KPIs.
But here’s the truth: platforms are tools, not solutions. They require skilled employees to manage them, and no technology can replace the empathy, adaptability, and relationship-building skills that drive customer loyalty and long-term brand loyalty. Platforms help process inquiries faster, but they can’t deliver the human connections your users expect.
If your customer journey relies on authentic, human-to-human interaction, platforms alone won’t meet your goals.
KDCI Outsourcing is a trusted outsourcing partner in the Philippines, providing dedicated offshore support teams to help U.S. businesses deliver exceptional customer experience at scale. From live chat and email support to voice services and social media moderation, KDCI helps brands grow while staying connected to their customers.
Here’s how KDCI compares to traditional platforms:
KDCI delivers more than just headcount. We build offshore teams who understand your customer needs, your brand voice, and your industry. Whether you need five agents or fifty, KDCI helps you scale customer support with empathy and expertise.
With real people handling your inquiries, you foster stronger connections that improve customer satisfaction, drive customer loyalty, and enhance brand loyalty.
Already using platforms like Zendesk or HubSpot? KDCI’s teams integrate seamlessly into your existing systems, ensuring alignment, transparency, and operational continuity. This lets you keep your tech stack while adding the human touch that modern customer experience demands.
For businesses also looking to enhance their ecommerce operations, KDCI offers specialized ecommerce support outsourcing to handle everything from order management to after-sales service.
Your website might run 24/7 — but does your customer support? KDCI’s teams operate in shifts that align with your business hours, ensuring your users receive timely, thoughtful service no matter when they reach out. Whether during product launches or peak seasons, we maintain operational efficiency without sacrificing quality.
KDCI offers more than just customer support. As a full-service outsourcing partner, we help optimize your business through a wide range of services:
If you’re looking to streamline marketing alongside customer support, our digital marketing outsourcing services are designed to drive traffic and engagement while keeping your messaging aligned across channels.
One vendor. One partner. Infinite possibilities.
KDCI leverages AI tools to streamline operation, but we know that technology alone doesn’t create loyalty — people do. Our agents bring empathy, cultural awareness, and critical thinking to each interaction, strengthening connections and improving customer satisfaction.
This unique blend of technology and human insight delivers superior results, turning simple conversations into opportunities to strengthen customer loyalty and build lasting relationships.
At KDCI, we treat customer feedback as a vital tool for growth, not just a metric. Our agents capture valuable insights during daily interactions, providing you with actionable customer data that informs product development, marketing strategies, and service improvements.
Industry experts agree: listening to your customers is the most effective way to refine the customer journey and ensure future success.
A platform might suit your needs if:
KDCI is the right choice if:
For businesses seeking end-to-end operational support, our human resource support outsourcing provides scalable solutions for admin, finance, and more.
Delivering outstanding customer experience isn’t just about investing in the latest tools — it’s about building the right structure. While platforms improve processes, KDCI Outsourcing offers the people, strategy, and expertise to drive real connections, foster customer loyalty, and achieve sustainable growth.
With a focus on customer service outsourcing in the Philippines, KDCI helps U.S. businesses stay competitive by enhancing operational efficiency, driving brand loyalty, and maintaining a strong, customer-first reputation.
Whether optimizing your website’s support functions, improving your omnichannel engagement, or scaling with agility, KDCI delivers solutions rooted in human empathy and business strategy. Our teams, backed by industry experts in CX, ensure your business stays responsive, efficient, and aligned with modern expectations.
Contact KDCI today to build a support solution that elevates your brand, strengthens your relationships, and keeps your customers coming back.
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Overdue payments, inaccurate financial reporting, and manual processes — these are just some of the challenges plaguing accounts receivable (AR). When left unaddressed, these challenges spiral into workflow inefficiencies, regulatory violations, and poor investment opportunities. So the question is what are the top Philippine accounts receivable service providers ?
Thankfully, many BPO companies and accounting firms offer accounts receivable outsourcing to struggling businesses. Before we jump into our round-up, let’s first discuss what outsourced AR is.
For starters, accounts receivable is defined as the unpaid balances of customers who availed of your goods and services. Accounts receivable ensures a steady cash flow and strengthens risk management. To prevent your business from heading into financial strain due to outstanding balances, a third-party provider like BPO companies or accounting firms can help with accounts receivable outsourcing.
These companies manage your accounts receivable processes, from creating invoices and reminding customers of overdue balances, to identifying invoice discrepancies and assessing customers’ creditworthiness. By outsourcing accounts receivable, your business can streamline invoice and payment processing and ensure compliance.
We have previously done a round-up of the best Philippine accounts payable providers. But if you also need assistance with your accounts receivable, we have researched the top outsourcing accounts receivable management companies in the Philippines.
Based in Pasig City, Manila, KDCI Outsourcing is a leading outsourcing company that empowers established and budding businesses with high-caliber offshore teams. With over a decade of industry knowledge and experience, KDCI Outsourcing excels in delivering a range of services, including outsourced accounting and finance, IT and software development, customer service, and back-office support.
In the field of accounting and finance, the company specifically offers general ledger, payroll, financial management, tax accounting, and accounts receivable services, among others. KDCI’s accounts receivable experts are trained in cutting-edge accounts receivable programs, automating invoice generation, payment collection and follow-up, account reconciliation, and other manual tasks.
Furthermore, using data and critical thinking skills, these professionals review a customer’s creditworthiness and set the appropriate credit limit, helping the business ensure optimal financial health. This transforms the client’s accounts receivable processes into a streamlined, compliant system that accelerates cash flow and builds stronger customer relationships.
By combining technology and human talent, KDCI Outsourcing helps businesses enhance their financial operations and performance.
D&V Philippines is a Makati-based finance and accounting outsourcing company that serves hundreds of clients from around the globe, from Singapore all the way to the United States. Its comprehensive suite of outsourced accounting services includes tax reporting, reconciliation, budgeting, periodic reporting, and accounts receivable management.
Backed by a team of veteran auditors and world-class Certified Public Accountants (CPAs), D&V Philippines is a trusted partner for efficient and compliant accounts receivable outsourcing services.
Thanks to their proficiency in QuickBooks, NetSuite, Xero, and other accounting tools, these outsourced accounting professionals can maximize a software’s features to speed up routine accounts receivable tasks, enabling steady cash flow, improving risk management, and promoting compliance with Generally Accepted Accounting Principles (GAAP).
Combining strong accounting expertise with cutting-edge technology, D&V Philippines promises clients results-driven, industry-standard accounts receivable outsourcing services that will serve them reliably in the years to come.
Magellan Solutions, also known as Magellan, is a BPO company with a solid two-decade foothold in the outsourcing industry, boasting a vast experience in partnering with businesses of varying sizes to deliver professional outsourcing services. Apart from customer support, this inbound and outbound call center company provides outsourced community management, back-office, loan processing, accounts payable, and accounts receivable services.
Aimed at SMEs, Magellan’s tailored accounts receivable outsourcing services are designed to drive operational efficiency. Its outsourced accounting team leverages sophisticated accounting software to monitor accounts and process invoices, so all the financial data is ready for bookkeeping.
The team also uses technology for processing aging reports, helping them prioritize collection efforts based on the data provided. With their excellent communication skills, they reach out to customers to gently remind them of their outstanding dues.
KPIs and benchmarks are set early on in the partnership, providing you with a clear roadmap to success. Thanks to Magellan’s flexible pricing models, you can optimize your budget for scaling while fully maximizing the capabilities of the company’s accounts receivable outsourcing team.
Whether you need accounts receivable services for your loan processing firm or retail store, Magellan aligns its outsourcing solutions with specific industry needs, so your business reaps the benefits of effective payment management and healthy cash flow for various endeavors.
Specializing in accounting and finance, TOA (The Outsourced Accountant) Global is an outsourcing company with offices in Cebu, Clark, Manila, and Tarlac. As one of the most prominent accounting and finance employers in the Philippines, it hires accounting professionals not only for their qualifications and professional experience, but also for their unparalleled communication skills.
With their knowledge of US accounting standards, they deliver outsourced accounts receivable and other essential accounting services with superb accuracy and compliance — minimizing risks of inaccurate financial reporting, costly regulatory violations, and loss of reputation.
Moreover, TOA Global’s tailored professional development equips its accounting professionals with the hard and soft skills to take on leadership roles, acquire new industry knowledge, and navigate changes in compliance standards — powering US-based accounting firms with value-driven, future-ready accounts receivable management services.
Overall, TOA Global is the best accounting firm for US companies seeking experienced Filipino accounting professionals who drive success with their outsourced accounts receivable services and understand the nuances of America’s accounting industry.
Emapta is an outsourcing company operating in Asia, Europe, and Latin America. Its Philippine office — recognized by the firm and the world as a top outsourcing destination — serves as a strategic platform for US companies that want cost-effective, time zone-aligned outsourcing services. With Emapta’s help, you can build teams composed of like-minded members who are as dedicated to achieving success as you are.
This outsourcing firm offers a wide range of outsourced roles for software development, virtual assistance, customer service, financial analysis, and accounts receivable and payable. For US businesses looking for outsourced AR professionals, Emapta hires only the best of the best accounts receivable experts.
These experts not only demonstrate finance expertise and computer literacy, but also soft skills such as conflict resolution and analytical skills to get the job done. Their responsibilities include:
With Emapta’s dedication to data privacy, evident by its ISO-27001 and other related certifications — it secures sensitive customer data using state-of-the-art data encryption tools and VPNs, preventing theft and unauthorized disclosure.
By providing high-caliber yet secure outsourced receivable services, Empata empowers US businesses to manage their liquidity and improve their financial health without the looming woes of cyber threats.
Digital Minds BPO is a leading outsourcing firm that excels in helping SMEs as well as business-to-consumer (B2C) and business-to-business (B2B) clients manage outsourced tasks and drive growth. Having served in industries spanning from transportation to media, Digital Minds BPO provides a wealth of services for businesses, such as content moderation, telemarketing, animation, and accounts payable and receivable.
As a trusted AR outsourcing company, Digital Minds BPO provides clients with skilled, computer-literate accounts receivable professionals who can manage everything from processing payments and settling refunds, to making a collection call and creating an aging accounts receivable aging report — all done with the help of accounting software such as Wave and FreshBooks Cloud Accounting, to name a few.
By partnering with this accounts receivable management provider, customers can consistently receive payment reminders, which translates to a higher payment collection rate, fewer debts, and healthier cash flow. Ultimately, Digital Minds BPO helps businesses take control of their finances, so they can grow without getting shackled by debt and poor cash flow.
Previously featured as one of our best general ledger accounting firms, Visaya KPO is a BPO company with a mission of promoting service excellence and embodying servant leadership. By treating provider-client relationships as a blueprint to success and fulfillment, this company builds strong partnerships rooted in empathy, dedication, and integrity.
Apart from comprehensive telehealth and customer support services, Visaya KPO also provides a suite of finance and accounting services — which include general ledger accounting, mortgage processing, accounts payable, accounts receivable, and the like. All outsourcing solutions are carefully tailored to suit your unique business needs, making Visaya KPO a reliable and compassionate service provider.
The company’s AR outsourcing services are designed to innovate your accounts receivable operations with streamlined payment collection processes and accurate accounts receivable reporting for your next business move. This ensures effective cash flow management, so your business is financially equipped to expand to new markets and make informed investment decisions.
Blending professional expertise and servant leadership, Visaya KPO stands out as a strong choice for its premier, client-centric BPO services.
Stealth Agents is a virtual assistant company where high service quality reigns supreme, reflected in its strict hiring process that shortlists only the top virtual assistants. Its virtual assistant services are renowned for their cost-effectiveness, cutting more than 50% of overhead expenses.
Stealth Agents’ accounts receivable specialists take advantage of accounting software for faster assessment of financial data, account reconciliation, invoice tracking, and many other tasks. Equipped with excellent interpersonal skills, the company’s AR outsourcing professionals can patiently and respectfully handle customer queries and disputes related to payment errors and outstanding balances.
To ensure reliability in output and communication, Stealth Agents’ accounts receivable specialists, as well as VAs in other niches, work full time — making the company a better choice for US businesses who want a dedicated offshore expert rather than an unreliable freelancer from a freelance platform.
Booth & Partners, or B&P, is a Philippine offshore outsourcing company that takes its core values (People, Planet, and Prosperity) seriously, embodying them through employee engagement and empowerment, corporate social responsibility, and value-driven solutions. It takes pride in its diverse portfolio of clients — all of whom are based in different countries — ensuring flexible, round-the-clock outsourcing services.
For its finance and accounting services, Booth & Partners hires outsourced talent for accounts payable, accounts receivable, payroll, and bookkeeping. The company’s accounts receivable (and payable) experts process and verify invoices and payments, analyze financial data, and provide auditing support.
With their help, your internal team will have access to accurate financial data showing your business’s current financial health. Because Booth & Partners’ outsourced AR specialists bring out-of-the-box insights and solutions, you and your internal team can make smarter decisions that benefit your business in the long run.
Overall, Booth & Partners is a solid outsourcing partner for businesses that not only want to build an offshore accounts receivable team from scratch, but also hold similar values to said accounts receivable service provider.
Outsourced is a Quezon City-based offshore outsourcing company known not only for its vast outsourcing experience, but also its world-class employees — meticulously vetted and hired by expert recruitment professionals. Regardless of your business’s industry, Outsourced provides offshore teams for various accounting and finance functions, such as auditing, financial analysis, bookkeeping, and accounts receivable and payable.
This outsourced AR provider onboards accounts receivable experts with top-notch customer service skills, allowing them to gently but firmly negotiate with customers regarding unpaid invoices and other billing issues. As an extension of your internal accounting department, Outsourced’s accounts receivable experts manage all AR tasks, from invoice tracking to preparation of financial reports.
Thanks to Outsourced, your business can accelerate cash flow and streamline payment collection. Plus, with the option to scale your team according to demand, you gain the flexibility of having a dedicated outsourced accounts receivable team that drives productivity levels and supports your business’s growth.
Outsourcing is the inevitable future of accounts receivable — and KDCI Outsourcing is here to help you out. Whether you’re aiming to streamline payment collection or minimize regulatory violations, we modernize your AR operations by blending state-of-the-art accounting technology with professional expertise to deliver unmatched efficiency and improve cash flow.
Don’t let high-risk customers and outstanding invoices stop you. Take charge of your accounts receivable now by reaching out to our outsourcing experts!
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Creative production is no longer just about aesthetics — it’s about scale, speed, and consistency. Whether you're launching a new product, scaling campaigns, or expanding into new markets, your business needs a design solution that delivers high-volume, brand-consistent output at pace. And that brings us to a crucial question: KDCI vs. design studios — which one is right for your business growth?
If you’re managing multiple campaigns, juggling vendors, or struggling to meet deadlines, it’s time to rethink your creative production model. In this blog, we compare traditional design studios with KDCI — a leading outsourcing company specializing in creative services, digital marketing, and operational efficiency for growing U.S. businesses.
Design studios are known for their creative flair. These boutique teams of graphic designers, strategists, and creative directors thrive on crafting brand identities, campaign concepts, and polished visuals.
Design studios are excellent for top-level branding, logo creation, and storytelling. If you’re building your brand identity or launching a bold, high-concept campaign, a traditional studio may serve you well.
But here’s the catch — studios aren’t designed for high-volume content creation. If you need daily ad variations, social assets, packaging updates, or landing page visuals, they often lack the bandwidth and scalability to keep up. And with hourly rates climbing, the costs add up quickly.
KDCI Outsourcing is a Philippine-based BPO company that offers full-service offshore creative teams for U.S. businesses. From graphic design to content creation as well as SEO, SEM, & Marketing, KDCI sets our offshore staffing apart as it delivers speed, structure, and scale — the pillars of modern creative production.
Here’s how it compares to a traditional creative agency:
KDCI’s graphic design outsourcing services are built for high-volume production. Need 50 product mockups by Friday? 100 social media assets for your new launch? No problem.
Your offshore creative team delivers consistent, on-brand designs quickly — freeing your internal team to focus on strategy and performance.
KDCI doesn’t just assign a designer. You get a dedicated creative team trained on your brand guidelines and communication tone. From multimedia design to banner ads and email templates, your assets stay unified across platforms and campaigns.
The best part? KDCI also supports your customer touchpoints through customer support outsourcing — ensuring a consistent customer experience from visual identity to buyer interaction.
Beyond design, KDCI offers a complete range of outsourcing services to power your operations, including:
You don’t need five vendors ,just one reliable outsourcing partner.
KDCI leverages AI tools to enhance productivity — automating design variations, assisting with asset management, and streamlining approval workflows. But the magic lies in the human touch: experienced designers, editors, and project managers ensure your creative remains emotionally engaging and brand-aligned.
This blend of tech and talent ensures consistent results — something not all traditional studios can offer.
Your team doesn’t sleep during crunch time — and neither should your design support. KDCI’s teams work in shifts aligned with your timezone, delivering real-time communication, same-day changes, and seamless productivity. This is critical during product launches, holiday campaigns, and high-volume marketing pushes.
Unlike freelancers or studios with fixed office hours, KDCI provides round-the-clock support for design, dev, and virtual assistant needs.
Go with a traditional creative agency if:
Choose KDCI Outsourcing if:
Scaling creative operations isn’t just about hiring more designers — it’s about choosing the right structure. Traditional studios offer vision and polish, but KDCI Outsourcing provides the creative design, process, and supports your need to keep pace with your ambitions.
With a specialized focus on graphic design outsourcing and full-service production capabilities, KDCI helps U.S. companies stay ahead in a content-hungry digital world.
Contact KDCI today to scale your design output, streamline your marketing, and elevate your customer experience — all with one trusted outsourcing partner.
At some point, a business has to face the tough decision of scaling its operations. With the fast-paced nature of today’s market, improving efficiency and productivity is just scratching the surface of growth. While the “lean and mean” model has its merits, businesses are now shifting to a “smart and scalable” model to achieve success.
But first, what does it mean to be “smart and scalable”? This article explores this model in depth, and how the “lean and mean” model is becoming an outdated framework for forward-thinking businesses.
“Lean and mean” means achieving success by working efficiently and effectively. Essentially, a business following the “lean and mean” model creates customer value through the streamlined, waste-free production of high-quality goods (lean) — all while navigating and maintaining its competitiveness in an evolving market dynamic (mean).
In this model, “waste” includes anything that doesn’t add value, such as menial tasks, delays, surplus inventory, and defective products. By adopting a “lean and mean” model, businesses can:
The “lean and mean” approach is grounded in continuous process improvement, one of the core principles of operational excellence. Business leaders who adopt this model don’t settle for mediocrity. Together with other employees, they actively participate in continuous improvement efforts, identifying inefficiencies in processes to produce higher-quality products and services.
However, just because bottlenecks are eliminated doesn’t mean everyone can call it a day. Growth doesn’t stop; it’s a relentless pursuit of excellence. A “lean and mean” business will continue to find ways to improve its workflow and offerings to deliver value to customers and stay ahead of the curve.
The customer is central to the “lean and mean” business model. Businesses study their target audience, putting themselves in their shoes to have a better understanding of their needs, pain points, and expectations.
When organizations put themselves into their customers’ shoes, they can deliver value-driven products and services that meet those demands. This minimizes waste resulting from poor product-market fit.
For “lean and mean” businesses, happy customers give them an edge over their competitors. These companies treat customers as collaborators, gathering feedback to meet their expectations and create room for innovation.
Because these companies treat customer satisfaction as a pinnacle of success, it serves as a springboard for seeking perfection and creating value. When customers are satisfied, they become loyal to the business.
The value chain maps out the activities, such as raw material sourcing and goods production, that aid in the creation of customer value. Through the “lean and mean” model, businesses continuously assess their value chain, optimizing processes to eliminate low-value activities.
The “lean and mean” model thrives in standardization and consistency. By having a standardized process, businesses can reduce waste and maintain the highest quality standards.
“Lean and mean” businesses rely on customer demand rather than projections. This helps them produce the appropriate amount of goods to avoid surplus and waste.
Profit is the foundation of the “lean and mean” model. “Lean and mean” businesses invest wisely, ensuring that every campaign or initiative translates to a positive and higher return on investment (ROI). This allows them to maximize profits while keeping expenses at a minimum.
The “lean and mean” model shows promise for growth-minded businesses. It drives continuous improvement, encourages customer feedback, and promotes value creation. However, while it was implemented successfully by Toyota and Nike, this model presents businesses with several disadvantages:
A business implementing the “lean and mean” model for the first time is a financial gamble. From investing in new equipment to overhauling processes from the ground up, this model requires significant financial investment that can strain a company’s budget.
If poorly implemented, this can spiral into inefficiencies and costly setbacks. For mid-sized companies with limited financial resources, the risk is greater (and costlier) if they fail to transition or the model does not deliver the intended results. This makes recovering a failed investment a burden for the whole company.
There’s nothing wrong with refining processes to a t. But sometimes, things don’t go as planned. A malfunctioning equipment, for instance, can compromise operational efficiency and employee productivity.
This is where foresight comes in. If a business does not anticipate equipment failure or conduct routine inspections, processes will come to a halt — thereby affecting the entire workflow of the production floor. This leads to delays and poorer product quality, both of which dissatisfy customers.
Much as it is important to ensure alignment between employees, not everyone will be enthusiastic about change. Employees with limited knowledge of the “lean and mean” model may raise concerns about productivity — especially if they’re already used to their current workflow.
Such reluctance is understandable, as shifting to a new model entails dealing with feelings of uncertainty and overcoming a learning curve. Executives can hold meetings to convince employees, of course, but they should expect pushback.
Companies may think that being “lean and mean” involves massive layoffs — which strikes fear in every employee’s hearts. While layoffs cut costs, this is not the best way to go about it. Improvements require team effort, and employees play a significant role in identifying workflow inefficiencies and offering valuable feedback.
Hence, it’s important for executives to establish trust and safety. If employees feel safe, they’re more likely to engage and improve the current system.
Smart and scalable are two sides of the same coin; both are needed to achieve growth.
“Smart” can mean not just being efficient and maximizing resources, it also means leveraging advanced technologies to power through tasks. On the other hand, “scalable” means having the ability to grow — as well as overcoming challenges associated with scaling a business — amidst increasing workload and demand without deteriorating performance.
When smart and scalable solutions are combined, you’ll have a business that thrives and remains agile in evolving markets — ready to grow at scale. Here are reasons why smart and scalable is all the rage right now:
Advanced technologies, such as machine learning and artificial intelligence (AI), should not spell doom for your business. While the thought of AI replacing human employees is a valid concern, it’s how you (and your staff) use these tools to achieve operational efficiency, sustainable growth, and scalability.
Technology will not go away; in fact, it’ll continue to evolve to support complex business and customer needs. To power up your company with technology, it’s recommended to:
Automation also becomes especially handy when processing large data volumes, as it ensures accuracy and compliance. Consider finding tools with rules-based automation or automated task routing features to simplify workflow and task delegation.
In human resources, AI solutions can monitor the performance of all employees, extracting salient patterns to personalize professional development according to company requirements and individual performance.
Tech integration doesn’t need to happen overnight, though. Gradually introduce new tech to the team, and communicate your goals as well as the pros and cons of the technology you plan to implement. Encourage experimentation and get feedback to assess a tool’s effectiveness.
Businesses that scale smart maximize everything — including employees. Employees are a valuable asset. From handling human resources to crafting marketing campaigns, they manage all the functions of your business to keep it running.
Because employees are the backbone of your company, you want them to stay. So, how do you make your employees happy and remain loyal to your business? Here are three ways to do it:
In sum, happy employees are productive and loyal. When you put employee happiness at the forefront of your workplace culture, you create high-performing teams that are committed to your business’s success.
Smart scaling businesses treat scalability as an inevitable part of sustainable growth. Scalability enhances customer experience and increases profit. However, as your customer base grows and workload becomes heavier — scaling your team to keep up with demand is a great move. Here’s how to do it:
Outsourcing widens your talent pool, which means you can find the most qualified candidates faster than you would in your own country. Because outsourcing companies offer scalability as a perk, you can scale your team with confidence as labor costs are lower.
Overall, building a scalable team — especially via outsourcing — makes your company more adaptable to market changes, therefore positioning it for long-term growth.
Smart scaling is the goal. But in order to scale smartly, you must know your business inside out. This means acknowledging not just your strengths, but also your weaknesses — whether it’s the need for digital transformation or qualified talent.
Thankfully, outsourcing is the norm, and you can partner with KDCI Outsourcing to transform your business from inefficient and overwhelmed to smart and scalable. Here, we build scalable offshore teams for various job functions, including accounting, graphic design, and human resources.
As a company that monitors technological advancements in the outsourcing industry, we make sure to integrate the latest AI and automation tools into your workflow — so we can deliver the top-tier operational efficiency your company deserves.
Learn how to build a smart scaling business and unlock its full potential with outsourcing. Reach out to KDCI Outsourcing for a consultation today!
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
