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Scalability is when companies can handle the rigors of increased workload while maintaining optimal performance and minimizing costs. Scaling helps businesses stay relevant amid growing competition.
However, it is not an on-a-whim initiative; scaling requires significant investment, careful planning, brand messaging consistency, and assessment tools for monitoring success. When executed by a skilled business leader, scalability can be an avenue for sustainable business growth. This article takes a deep dive into how US companies scale without increasing costs.
Scalability is about sustainable growth and innovation. This section explores how US companies scale with remote teams, outsourcing, and AI and automation.
1. Remote Teams
While the COVID-19 pandemic marked the era of working from home, employers in the United States and employees are now opening their doors to in-office and hybrid work models. In an American Staffing Association (ASA)-commissioned survey titled “Workforce Monitor,” the report found that working in-person or hybrid was preferred by over half (68%) of American workers.
Likewise, most employers have plans (75%) or are already implementing (71%) a hybrid set-up in their companies. Despite the shift to hybrid and return-to-office (RTO) work models, the remote work model stands strong, with remote-first companies and employers who build 100% remote teams taking center stage in the post-pandemic era.
The remote-first model is a practice where employees work remotely, but are given the flexibility to work on-site, a co-working space, or a satellite office. While face-to-face interactions and meetings are a staple of this model, they usually only occur a few times a year. Despite the similarities between remote-first companies and 100% remote, there’s one big difference between the two: the latter model involves little to no face-to-face interactions.
Both remote work models widen the scope of hiring new team members, allowing companies to source candidates from a different city, state, or country to fill job openings and close talent shortages.
Remote teams also promote cost savings. In fact — for every employee that works half-time remotely — companies in the United States can incur savings of around $11,000 USD a year, as per the estimate of GlobalWorkplaceAnalytics.com. Because overhead costs are significantly reduced, companies can pool more resources on business expansion and operational continuity.
2. Outsourcing Partners
Outsourcing is also how US companies scale without ballooning costs. To start, outsourcing is a business practice that involves entering into a contract with a service provider to perform specific job functions. There are three outsourcing models:
US companies leverage outsourcing solutions to reduce costs and improve efficiency while increasing profits. Apart from these, though, there’s another reason why the United States is outsourcing job functions — albeit more locally rooted: talent shortage.
According to the “2024 Global Talent Shortage” report by Manpower Group, the United States has a labor shortage rate of 70% (versus the global average of 75%), clearly showing the struggles of American business owners in hiring top talent and filling job openings. The country’s talent scarcity stems from employees quitting their jobs in search of greener pastures, particularly job opportunities with better work-life balance.
Furthermore, the appeal of entrepreneurship spurs the increase of business applications by former employees, and the extra income earned through digital commerce breaks the glass ceiling of salaries. With more profitable opportunities online and America’s increasingly aging population, attracting young, qualified talent becomes a pressing concern for business owners.
Outsourcing can address talent shortages and fill vacancies. American companies can outsource to countries with a younger workforce with the same skills, experience, and acumen as local candidates without increasing overhead.
Overall, outsourcing is a cornerstone of US business strategies. With no less than one department being outsourced by 66% of American business owners, the United States has become a key stakeholder in the BPO industry, creating 300,000 outsourced jobs a year and generating a staggering $81,445.9 million USD in revenue.
3. AI and Automation
Automation is defined as the use of technology to perform mundane tasks with little manual input from humans. Automation technologies also follow pre-set rules. AI, on the other hand, is a technology designed to mirror a human’s cognitive and intellectual functions. Hence, AI can make decisions and generate human-like content on behalf of the user.
As AI and automation play a more prominent role in today’s landscape, US companies are now taking advantage of these technologies. In the 2024 “The CFO Survey” by the Federal Reserve Bank of Richmond, the Federal Reserve Bank of Atlanta, and the Fuqua School of Business at Duke University, an overwhelming majority (85%) of large businesses reported the deployment of automation technology in the last year.
Companies of various sizes are drawn to the game-changing perks of AI and automation. In the same survey, businesses of all sizes reported their rationale for implementing such technologies within the last year:
US companies can scale by enhancing their workforce, not necessarily replacing all employees with technology. Human employees can efficiently accomplish more high-value work, leaving AI and automation tools to handle low-value tasks or operations that require minimal input.
Such technologies also improve customer service by handling customer care queries and providing recommendations without hiring additional manpower. While there’s no denying their impact on employees, AI and automation are an asset to US businesses.
Let’s look at the success stories of these companies that take advantage of remote teams, outsourcing partners, and automation to expand their reach while ensuring cost savings and productivity.
Quora is a platform where users can ask or answer questions. Founded by CEO Adam D’Angelo, it is a remote company with a skilled workforce of employees from different countries. Its transition from an in-office to a remote work model was all thanks to the COVID-19 pandemic and D’Angelo’s leadership skills.
The transition involved a lot of research on D’Angelo’s end. His efforts paid off, as he found that Quora employees grapple with poor mental health exacerbated by exhausting commutes and hefty Bay Area housing prices as well as housing scarcity. Due to restrictions on immigration, Quora could not leverage the knowledge and skills of overseas employees, severely limiting its hiring scope to the local scene.
Since becoming a remote-first company, employees can collaborate with their peers at a specific time, fostering seamless communication between teams. Quora’s Mountain View office has also become a co-working space where team members can work and get their much-needed social interaction.
Thanks to Quora’s remote-first initiative, the American company has expanded its hiring reach to 15 countries — increasing its access to a wider pool of talent. Cost-wise, the initiative helped reduce spending on in-office expenditures, including rent. Compliance with local laws and regulations also meant establishing a local subsidiary entity — in this case, Quora India.
Despite the challenges of getting adequate social interaction (even through virtual means) and working with employees from different countries, Quora’s success story is a testament to the power of remote teams.
Google is a multinational tech company founded by Larry Page and Sergey Brin. Known for its eponymous search engine and a suite of tech and productivity tools, Google is also one of those large companies that leverage outsourcing.
Its first foray into outsourcing was in 2011 — a year when the tech company partnered with call centers from all over the globe to outsource job openings for AdWords’ customer care. Throughout its outsourcing history, Google has not only outsourced customer support but also software development, infrastructure management, and IT services.
Due to Google’s commitment to outsourcing, cost-effectiveness, and even AI, many of its in-house workforce have been laid off. Despite the economic repercussions of this move, the tech company’s outsourcing ventures enable it to expand and maintain a global workforce for seamless operations while maintaining flexibility and ensuring optimal cost savings.
Facebook is a social networking platform with billions of active users. Like Google, this California-based company is also a leading outsourcer of jobs, especially content moderation — which is a process of reviewing users’ digital content.
Facebook enlisted the help of Accenture and other foreign companies like Sama to moderate content, scaling its global content moderation initiatives according to demand and saving on labor costs with its contractual employees. The best part? It uses AI to help human moderators review user-generated content.
While Facebook’s AI has successfully taken down inappropriate content, there are instances when human moderators analyze user-generated content the AI has passed to the moderation team for manual review. When this happens, the moderators decide whether the content will be removed from the platform.
Though the technology is trained to analyze whether a particular user-generated content contains inappropriate text or imagery, AI still needs a human touch to help ensure user safety. The more Facebook’s AI learns from manually reviewed content, the more sophisticated it becomes. The platform’s success with AI automation shows the inherent synergy between humans and AI, whereas its global workforce drives operational efficiency and cost savings.
Unity is a game engine created by Unity Technologies, a San Francisco-based company. Initially, Unity faced an influx of customer query tickets from users via Zendesk — a customer service solutions program. Scaling its workforce became even more imminent, but there’s a risk of investing more resources in additional manpower to manage large ticket volumes.
Former Unity Technologies’ services support senior manager, David Schroeder, took matters into his own hands by taking advantage of Zendesk’s AI and automation solutions. Through Zendesk’s AI agent, Unity saw an improvement in its operational efficiency, speeding up customer support and making ticket handling more manageable.
The firm also took advantage of self-service customer support, one of the most powerful trends in customer service. Doing so meant updating and writing new FAQ content based on recurring customer needs and insights generated by Zendesk. This way, users can access AI-provided FAQ articles without unnecessary wait times.
Thanks to Unity’s self-service support and AI agent, the company was able to slash customer care ticket numbers by nearly 8,000— translating to a seven-hour reduction in customer resolution and an impressive cost savings of $1.3 million USD. As a result of Unity’s success with AI and automation, the team will continue to finetune the company’s customer support system.
This success story proves companies don’t need new employees to manage increased ticket volume. When businesses explore and take advantage of new tech, they can enjoy the newfound operational efficiency that AI and automation tools bring to the workflow.
Scaling smart involves taking calculated risks and priming your business for future success and sustainable growth. If you’re looking to scale via outsourcing, look no further than KDCI Outsourcing.
As one of the top BPO companies in the Philippines, we provide cost-effective outsourcing solutions to medium-sized and large companies in and outside the United States. Our suite of services includes IT and software development, customer support, finance and accounting, digital marketing, and many more. With KDCI Outsourcing’s personalized and strategic outsourcing solutions, we can meet your business scaling needs and ensure your business’s success.
Let’s help you scale smart with our team of offshore Filipino staff. For inquiries, price quotes, and proposals, contact us now!
The United States boasts a strong digital marketing industry. In 2024, Statista reported that the country spent a staggering $316.9 billion USD on digital advertising, versus China with $200.39 billion USD, and Norway with $2.67 billion USD. Between industries, retail and healthcare (17%) and pharma (11%) are the sectors that leverage digital advertising the most.
With 91% of the US population owning a smartphone, mobile advertising has been one of the go-to digital marketing channels among marketers, therefore taking up a hefty 66% share of spending on digital advertising. As a country with 246 million social media users — the third highest globally — US marketers have an eye for social media platforms for their digital marketing efforts, accounting for around 15% of their media budget.
While digital marketing in the United States has and will continue to cement its role, changes in data privacy regulations and demand for personalization will shape the industry now and in the future.
With the help of BPO companies in developing countries, outsourcing digital marketing can revolutionize your business’s digital marketing campaign and boost its brand presence overseas.
Digital marketing in the United States is not a one-man army. As an outsourcer, one big mistake you can make is thinking that a single person can wear the many hats of every digital marketing role. Here are the digital marketing-related business activities to outsource to an overseas marketing agency or an outsourcing company.
A cornerstone of digital marketing, SEO involves driving organic traffic to your website from search engines and social media platforms, including Google and YouTube. While SEO is associated with content creation — especially content writing — it also involves conducting tech, on-page, and off-page optimization to ensure an optimal user experience and site health as well as improve rankings through backlinks.
SEO specialists are skilled in keyword research and analysis, writing, link building, and content optimization. They utilize various SEO tools to optimize ranks and drive visibility to your brand.
Content writing involves the production of articles and blogs to engage a brand’s target audience. These written outputs not only educate readers and address customers’ needs, they can also generate leads, boost brand awareness and credibility, and drive website traffic. Essentially, the more valuable your content, the more you’ll engage potential leads.
Content writers live up to the E-E-A-T guidelines, meaning “Experience, Expertise, Authoritativeness, and Trustworthiness.” They come up with topics that soothe the pain points of customers and produce reliable, high-value content that solidifies the brand’s expertise and experience in the industry.
Their impeccable research and informative writing skills inject a unique perspective on each published article, providing readers with deep insights that leave them wanting more.
Creativity is a staple of every digital marketing strategy. Great graphic design represents who you are as a brand. Because pictures tell a thousand words, graphic design acts as a communication channel, translating your brand’s ethos and messages into high-impact visual content that converts and tells a story.
Graphic designers have a masterful grasp of typography, visual hierarchy, color theory, and design principles. Whether your design team is creating infographics, logos, or social media posts, their artistic touch transforms ideas and information into visually engaging content that sets your brand apart from competitors.
Social media management is more than managing a brand’s account on a social media platform. It also involves crafting a realistic content strategy, analyzing metrics, interacting with users, and enhancing social media marketing campaigns. All these help promote brand awareness and establish a more prominent online presence.
Social media managers know the inner workings of social media platforms, allowing them to devise an optimal marketing strategy and plan an appropriate content type that works best across platforms. They are also customer service agents, politely communicating with users via comments or private messages to answer basic inquiries or resolve issues. Essentially, social media managers add a human touch to your brand.
As the name implies, PPC advertising works by bidding on keywords and paying a fee to a publisher for every user who clicks on your advertisement. PPC is helpful for businesses that want a faster way of reaching their target market and generating desired results in a jiffy without significant cost investments.
This type of advertising also works hand in hand with SEO, combining both immediate and organic traffic to achieve goals and metrics without the hefty cost of traditional marketing techniques.
Like SEO specialists, PPC specialists excel in keyword research and analysis. PPC specialists are also calculated risk-takers; they’re not afraid to add a new spin to ad copies to catch users’ attention and convert them into paying customers. These digital marketing professionals are life-long learners, keeping themselves up to date with SEO trends and technologies to ensure a successful digital marketing campaign.
Outsourcing has been ingrained into US history, especially during the Industrial Revolution. This was a period when US manufacturers outsourced production segments like manufacturing and raw material sourcing and processing to other countries, reducing costs without compromising product quality.
Today, the US is one of the top outsourcing countries along with Australia and the United Kingdom. As a testament to its long-standing reputation in the outsourcing industry, Horizon Grand View Research found that the country’s BPO market generated a revenue of a whopping $81,445.9 million USD in 2024, up from 2023’s $75,693.6 million USD.
Having said that, here are five reasons why US companies outsource their digital marketing services.
Choosing between hiring an in-house and outsourced digital marketing specialist is a never-ending debate. In-house digital specialists are more likely to know your brand inside and out, allowing them to develop and execute a marketing strategy that closely aligns with your brand’s values and target demographic. This helps you gain a competitive advantage over other brands.
However, a local digital marketing specialist is a costly investment. According to Zip Recruiter, the average salary of this role is $65,418 USD a year (versus $10,244.98 USD for a Filipino digital marketing specialist).
If you plan to build an in-house digital marketing team, it can set you back more than thousands of dollars every year. Digital marketing teams are typically composed of the following roles:
Let’s break down the cost of the remaining roles in the United States and the Philippines.
An SEO specialist costs $67,388 USD a year (versus $9,366.50 USD for a Filipino SEO specialist); a social media manager earns $64,845 USD per year (versus $8,181.77 USD); a PPC specialist nets $47,241 USD (versus $11,459.53 USD) annually; a content writer earns $84,151 USD per year (versus $6,981.49 USD); finally, a graphic designer costs $55,951 USD per annum (versus $8,197.31 USD).
These are just base salaries. With employee benefits and other expenses thrown in the mix, these can balloon the average cost of each team member. Utilities, rent, office equipment, and software subscriptions also take a financial toll on your budget and contribute to higher overhead expenses. But with an outsourced digital marketing team, you still get the expertise you need for your brand’s success — albeit at 70% of the cost of a local team.
Building a digital marketing team locally limits your talent pool to a state or city. And what better way to hire expert talent and maintain optimal profitability than outsourcing to developing countries? Developing countries like the Philippines have cheaper labor costs, translating to increased cost savings for your company.
Offshore digital marketers from BPO companies, content marketing agencies, and digital marketing companies boast ample marketing experience and high English proficiency. They are also equipped with in-demand skills, such as SEO, data analysis, lead generation, and content marketing.
While the United States has 3.1 million job opportunities as of 2023, employers struggle with hiring people for these openings due to early retirement, interest in entrepreneurship, and an aging population. Because of these factors, outsourcing has become a viable avenue for businesses to fill job openings. Thus, it’s no surprise that 300,000 jobs are outsourced by the country each year.
In-house teams are harder to scale. To keep up with demand, you need to hire people. Of course, hiring comes with significant time and financial investment, from training new employees to providing additional office spaces.
It’s a different story when partnering with a digital marketing company and building an outsourced digital marketing team. Outsourced teams are more flexible, so you can scale according to demand without the financial burden of employing new team members and maintaining a functioning team.
Whether it’s Semrush or Ahrefs, digital marketing tools and programs cost money. While there are free alternatives or programs with free trials, their advanced features are paywalled, limiting their functionality to just the bare bones. Since digital marketing is a fast-paced field with ever-evolving needs and complexities, free tools won’t cut it.
When you work with BPO companies and digital marketing agencies, you can expect their digital marketing teams to have all the necessary tools — including AI-powered software — to bring any digital marketing campaign to life.
Because these companies shoulder the cost of software subscriptions and licenses, your technology and software investments will be drastically reduced. This gives you a higher return on investment (ROI) as well as faster and more data-driven insights.
AI is a prevalent trend in digital marketing. According to a 2023 Statista survey, a little over half (52%) of US marketing professionals reported an increase in efficiency after using AI in their marketing operations. Besides optimizing efficiency, this technology also aids in brainstorming, analyzing data and user behavior, and improving research.
However, there’s a slight pushback in fully integrating AI into marketing operations. WebFX found that ethics and privacy (49.5%), biased and inaccurate AI content (43%), and the cost of AI-powered tools (35%) are the most pressing concerns about using this technology. Skepticism against AI is valid — but with half of marketers (50%) leveraging AI — there’s all the more reason to implement it in your workflow.
Since outsourced digital marketers are abreast with marketing trends and are trained in AI technologies, they can introduce AI-powered tools into your marketing campaigns, innovating your digital marketing efforts while optimizing costs.
The success of digital marketing in the United States will accelerate the surge of demand for qualified digital marketing professionals. With talent shortages and unfilled job positions, finding the right person for a particular digital marketing job can take immense time and resources. But when you close a deal with a reputable outsourcing company or the best digital marketing agency, you can say goodbye to unfilled job openings.
KDCI Outsourcing is a Philippine-based BPO company with a track record of helping US clients outsource digital marketing to the Philippines. To provide effective offshore digital marketing, SEM (search engine marketing), and SEO services, our outsourcing experts analyze your company’s marketing needs and goals and offer a tailored outsourcing plan for you, which includes the job roles and headcount of your offshore digital marketing team.
We have digital marketing roles for SEO specialists, content writers, affiliate marketing managers, social media managers, and many more. Our expert recruitment team will vet applicants based on your requirements, carefully screening their resumes and interviewing them to ensure they can work well with your in-house team.
KDCI Outsourcing trains all qualified candidates on your software, so they can work on tasks without delay. As an outsourced digital marketing agency, we make sure our outsourced staff are familiar with the latest industry trends.
Ready to cut overhead costs and reap the benefits of our high-performing Filipino professionals? Contact us now, and let’s work together to up your digital and online marketing game!
As an owner of a medium or large business, you’ve probably heard — perhaps even grow tired of hearing — Bill Gates’ quote: “Content is King.” Although this quote is from Gates’ 1996 essay, content reigns supreme until this day.
Whether it’s a blog post or a social media video, we engage with all sorts of content every day. Since we use social media for an average of 143 minutes, creating high-impact content becomes an even more vital part of any marketer or business owner’s content strategy.
Content creators are every brand’s heroes; they are your content writers, copywriters, graphic designers, influencers, photographers, and videographers. These professionals know the art of attracting and engaging your target audience with content that’s not only relatable and informative, but also improves brand awareness and increases your brand’s online visibility on social media platforms.
This article includes a short list of the best places to hire content creators, as well as a tutorial on hiring a content creator for your brand.
Every brand deserves a thriving online presence. Whether your goal is to drive engagement with viral content or establish authority in your niche, working with the right company makes a whole lot of difference in your brand’s growth and visibility.
Below, we round up the best companies — including the top creative agencies and online platforms — to hire content creators.
KDCI Outsourcing is a Philippine-based BPO company specializing in offshore staffing solutions for different industries. Its cost-effective outsourced content creation services cover copywriting, graphic design, search engine optimization (SEO), photography, social media management, and the like. With the company’s personalized outsourcing plan, KDCI Outsourcing can hire content creators who specialize or have years of experience producing content in your niche.
These content creators are rigorously screened, as they undergo multiple interviews, portfolio checking, and if applicable, a writing test. A project manager will handle the quality assurance processes to ensure blogs, videos, and other content are creative, high-quality, and aligned with your brand voice and goals.
Because KDCI Outsourcing handles all the content creation processes, your in-house team can focus on what they do best, boosting productivity and efficiency. With the promise of industry-standard original content and 70% more cost savings, KDCI Outsourcing is one of the best BPO companies to hire content creators for any business need.
Founded in 2012, SEO Premier is a digital marketing agency with offices in Australia, Bahrain, the Philippines, and the United Kingdom. The company excels in various services, including advertising, analytics, SEO, and content creation. Its content creation forte lies in written content.
SEO Premier boasts a professional copywriting team that produces on-brand, well-researched copy that ranks high in search rankings and converts readers into customers and leads, reflecting the team’s industry knowledge, top-notch writing skills, and application of current SEO trends and practices. With SEO Premier’s SEO reports, you can find out if your brand is generating traffic and performing well.
Overall, SEO Premier is a great choice for businesses that prefer to work with outsourced SEO and copywriting experts to get concrete results from their investment.
With offices based all over Asia, AJ Marketing is a marketing agency with over a decade of experience in delivering world-class video production, social media management, offline events, influencer marketing, celebrity campaign, and media buying services to big-name brands — including Adobe, Microsoft, and Philips.
The company boasts a vast network of celebrities and influencers who can act as your brand ambassador, grow your audience, and elevate and drive engagement to your brand. From booking and content planning to licensing and content advertising, AJ Marketing’s talented creators will handle the whole marketing campaign, so you can see the fruits of their labor in the flesh and enjoy sky-high audience engagement.
AJ Marketing is recommended for brands that want to leverage celebrity and influencer marketing to draw in local audiences with viral trends and establish a solid reputation in their respective niches.
URALA International is a marketing agency with a global presence in the Asia-Pacific and the Middle East. It offers advertising, creative, marketing, PR, and tech services, and boasts a track record of working with Spotify, L’Oreal Philippines, and other brands. The marketing agency’s creative work centers on producing visually enticing photos, videos, and CGI social media videos to provide visualizers and promote a brand’s products while captivating audiences.
With its knowledge of influencer marketing and content marketing, URALA International’s content creation team delivers engagement on various social media platforms, allowing brands to gain a sizable following on social media platforms.
Strong Media Corp. is a creative agency in the Philippines. It prides itself in transforming concepts and ideas into visually enticing videos and animations that not only tell stories and trigger an emotional response, but also help brands become successful and leave a long-lasting impact on audiences.
Strong Media Corp. offers cutting-edge video editing, animation and motion graphics, script and storyboarding, casting, color grading, and drone video services. As an end-to-end production company, Strong Media Corp. handles all steps of video content production, from sourcing talents, storyboarding, and writing scripts, to animating, editing, and color grading.
While the production fees vary according to complexity and your needs, Strong Media Corp.’s vast experience in creative writing, animation, and video production can set up your brand for a more ambitious foothold in your niche.
Snappr is a photography booking website that lets you work with the best photographers in your area and in any niche, such as event photography, product photography, and many more. Its photographers have partnered with popular companies, including Airbnb, Google, and Sony.
Snappr assesses the needs and purpose of your photoshoot, taking into account your preferred date, time, and location, so the platform can match you with the best photographer — who will come prepared with their equipment at the venue. The website also accepts bookings at two hours’ notice, allowing for last-minute photoshoots for new content.
You can expect to see your edited photos in 48 hours on the Snappr app, all of which can be shared and downloaded in a jiffy. With Snappr’s fast booking and turnaround time, you’ll have great photos ready for your marketing campaign and promotion.
Quill is an agency that provides professional internal podcast, video podcast, podcast marketing, and full-service podcast production services to engage brands and corporate teams through entertaining audio content. Its client base includes Microsoft, McKinsey & Company, PWC, and other well-known companies.
Quill’s podcasting team will take care of the audio content creation process from concept to post-production. They will formulate an appropriate podcast strategy, plan and structure episodes, write scripts, record and edit audio, and distribute recorded podcasts on audio channels.
As an agency that values results, Quill’s audio content creation team employs data analytics to provide insights into your content’s performance. By integrating SEO transcription, your audio content will rank high on search results, making your podcasts more discoverable on audio platforms and search engines.
Quill is recommended if your content strategy involves empowering audiences through high-quality audio content.
Content creator is an umbrella term for professionals who create content for brands. Content creation teams are typically composed of writers, artists, and video editors, but behind their creative minds are your SEO specialists, content managers, and social media managers who handle the strategic aspect of content creation.
Below is a general step-by-step guide on how to hire content creators for your brand.
Whether it’s to promote a new product or increase engagement rates, having clear goals in mind helps production companies and marketing agencies better understand your needs and prevent miscommunication and conflicts of interest.
You should also identify what kind of content you want for your brand, so you can hire content creators that produce your desired content type. When defining your requirements and qualifications for a content creator, keep in mind the following:
Do your research on the average cost of graphic designers, content writers, and other content creators so you can manage expectations and set a more realistic budget. Rates can also vary depending on the company or agency, project complexity, and the content creator’s seniority level.
From outsourcing companies to production agencies, you are swimming with options. A company’s portfolio is a giveaway of its expertise, experience, and quality of service. While quality is a factor, look for projects that align with your niche, content needs, and target audience, so you know if an agency is a good fit for your brand.
If a company’s portfolio includes data and insights, such as follower count and engagement rates, you can gauge the success and impact of its campaign. In addition, if you’re dipping into influencer marketing, aim for companies with a network of influencers.
Requesting a price quote helps determine if a company or production house’s services are within your budget. To prevent misunderstandings when closing a deal, be upfront with your expectations, turnaround times, and deliverables.
Based on your content needs and requirements, companies will source and screen potential creators for you. Recruiters will evaluate resumes and portfolios and conduct initial interviews. If applicable, you can even do the final interview for shortlisted applicants. Tailor interview questions according to the role. Here are examples:
For graphic designers and content writers, you can make them complete a timed design or writing test with an accompanying brief. These tests assess a candidate’s ability to create quality content and work within a deadline while staying on brand.
If you’re hiring influencers yourself, keep in mind these tips:
Overall, content is the fire that keeps brands burning brightly. Without compelling and engaging content, your brand will be left in the dust, and very few people will be interested in your products or services. That’s why professional content creators are here to save your brand!
At KDCI Outsourcing, we help struggling brands build a full content production team that can create quality content at cost-effective prices. We only hire content creators that meet your qualifications and standards.
Our personalized outsourcing plan factors in your unique needs, pain points, and business ethos, ensuring long-term business success as well as increased brand awareness and social media presence.
Contact us now, and let’s help you hire content creators for your branding needs!
Data entry is a prominent administrative task in many industries. That’s why there are data entry clerks who specialize in a particular industry. An e-commerce data entry specialist excels in encoding product data and organizing products. On the other hand, a medical data entry clerk inputs patient and medical records into an electronic health records (EHR) system.
Nowadays, data entry clerks are more than general data encoders that boost operational efficiency; they can also be industry specialists in their own right, providing data-driven industry insights to ensure business growth. Before you outsource data entry to the Philippines, let’s first learn the steps in hiring a data entry clerk. As a bonus, we’ll share a short round-up of the best companies for outsourcing data entry.
Data entry clerk hiring can be challenging at first — especially if you’re the only one doing all the hiring. But really, it just boils down to analyzing your business needs and knowing what you’re looking for in a data entry specialist. Here’s how you can hire a data encoder.
Take a deep dive into your company’s daily operations. What kind of data does your business work with regularly? This question helps you identify if you need a general or specialized data entry operator.
Likewise, you should be able to answer the “why” behind hiring a data entry clerk. Most of the time, businesses hire a data entry operator to optimize efficiency, improve customer satisfaction, maintain data integrity, or cut costs.
Whether you’re hiring a data entry clerk to reduce workload or ensure compliance, having a clear rationale helps set the expectations of your future job seeker and identify if the work is suitable for a part-time or full-time role.
From Microsoft Excel to Amazon Web Services, these are the tools of the trade in data entry. By knowing which programs are used by your in-house team, you can narrow your candidate pool and find a data operator who’s highly proficient with those programs. This saves you time from training your freshly hired remote data entry clerk.
We all have an ideal candidate. Ask yourself: What traits, skills, and qualifications must my data entry clerk have? Apart from software proficiency, your data encoder should have the following:
Data entry jobs don’t require a high educational level, though a college degree is advantageous if the task involves specialized industry knowledge. You can also require potential candidates to have a data entry certification or relevant work experience in your industry.
You now know what you’re looking for. But here comes the tricky part: Writing a data entry clerk job description. Remember, you’re competing with other clients, so a well-written job posting can make the difference between being passed over or attracting a candidate. Keep in mind the following tips:
Including a link to an assessment form in the job description and stating you’re only accepting applications made through the form is also a good way to screen candidates — to see if they’re following directions.
In that form, you can include questions ranging from balancing multiple assignments to dealing with vague instructions. From their answers, you can gauge their character and written communication skills. You can include a link to a typing test to assess their typing speed.
Take note that the words per minute (WPM) differ between industries and tasks. A 30 to 40 WPM is already good for simpler data encoding tasks. If your business operates in the finance, medical, or customer industry, then a 40 to 60 WPM should be the minimum.
Just like how candidates prepare for an interview, clients are also expected to do their part of the share. Online agencies and outsourcing companies include client interviews as part of their hiring process, so make sure you have a list of questions for shortlisted candidates. Here are three examples:
Once a candidate passes the interview, you can onboard and acclimate them to your business’s operations. Provide additional resources, monitor their performance, and ensure timely feedback, so they can improve their performance.
An outsourcing, virtual assistant, or data entry company in the Philippines is the best place to hire and work with a remote data entry clerk. Check out the best companies that offer data entry assistance below.
Based in Pasig City, KDCI Outsourcing is one of the best Philippine BPO companies with a global client base of well-known brands and small and medium-sized enterprises (SMEs). Its diverse portfolio of outsourcing services, from customer care to administrative support, enables it to provide much-needed manpower and streamlined operations at affordable rates.
KDCI Outsourcing’s data processing services are worthy of praise, as the company only hires the best data entry specialists who exhibit the speed, precision, and integrity to accomplish even the most repetitive and data-intensive tasks. The company also employs data entry clerks for niche roles, such as accounting encoders, e-commerce encoders, data conversion specialists, and many more.
Such diversity enables KDCI Outsourcing to train and onboard the right data entry clerk for any need. For example, a client who needs help sorting out financial data and analyzing trends benefits from an accounting encoder’s expertise and industry knowledge. Alternatively, a market research company that collects customer feedback can benefit from a survey encoder’s meticulousness and analytical skills.
By having the right people for the job, you can enjoy all the benefits that come with KDCI Outsourcing’s outsourced data entry solutions: An error-free database, a team of high performers, increased operational efficiency, and reduced expenses.
Headquartered in Quezon City, Outsourced is a BPO company with over a decade of experience in building personalized offshore staffing solutions for clients in various industries, including education, information technology, engineering and architecture, admin and data processing, and more.
As a company that maintains a high quality of service, Outsourced only hires the top 1% of the best data entry clerks. These data entry specialists not only meet your requirements and exhibit proficiency with database systems and customer relationship management (CRM) tools, they are also fast typists and detail-oriented. This allows your data entry team to complete any data encoding task with speed, care, and precision.
Because the outsourcing firm has an ISO (International Organization for Standardization) 27001 certification, rest assured your data entry specialist and the Outsourced team will maintain confidentiality and protect your customers’ data at all costs.
With its talented workforce, world-class services, and ISO certifications, Outsourced makes for an excellent outsourcing partner for businesses of all sizes.
Stealth Agents is a company with a highly experienced team of full-time virtual assistants. The platform’s positive client reviews are a testament to its high hiring standards and world-class virtual assistance services. It handles the bulk of the sourcing and hiring process. Hence, it only matches you with the most qualified virtual assistant that best suits your goals, needs, and qualifications.
Stealth Agents has virtual assistants for every possible task, including inventory management, search engine optimization (SEO), copywriting, and data entry. The company’s virtual assistants for data entry are responsible for keeping databases organized and error-free. With their unparalleled speed and organization skills, they can accomplish data entry tasks with tight deadlines without sacrificing their eye for detail.
Beyond the usual data entry jobs, Stealth Agents’ data entry VAs can create custom reports to give you actionable, data-driven insights on market trends, so you can make the best decision for your business.
However, it’s important to remember that Stealth Agents is not aimed at clients looking for part-time virtual assistants, as the platform believes that growth is more sustainable with a full-time administrative assistant who’s fully dedicated to your business.
Unity Communications prides itself in its 94% client retention rate, offering top-tier outsourcing solutions that help clients — particularly those from the United States — propel their small and Fortune 500 businesses to growth and success. With offices in Mexico, the Philippines, and the United States, this award-winning BPO company allows it to build teams based on the following outsourcing models: offshore, onshore, and nearshore.
While known for its stellar outsourced customer support services, Unity Communications outsources other services, such as tech support, virtual medical assistance, and data entry. Speaking of the latter, the BPO company’s data encoding services cover online research, listing and content management, online data input, and data entry for images, real estate, and payroll.
The firm’s data entry specialists are educated high-performers who can streamline your data encoding and processing operations, giving you more time for research and development, strategic decision-making, and other core business functions. Their commitment to data integrity and confidentiality ensures that all your business’s sensitive data are in safe hands.
Continuous professional development is also a norm in Unity Communications, so data entry specialists can keep up with trends and gain new skills to improve their performance and provide exceptional services to clients. Overall, Unity Communications is a great choice if you want a high-performing data entry specialist team that doesn't take too much toll on your budget.
OnlineJobs.PH is a popular job and talent search platform with a long history of outsourcing work to the Philippines. It is also one of the best places to hire a Philippine-based virtual assistant. Filipino professionals on the platform boast skills and expertise that are most sought after by clients, including virtual assistance, writing, web development, e-commerce, graphic design, and data entry.
There are two ways of hiring a data entry clerk in OnlineJobs.PH: look up resumes or create a job posting. For the first method, you type a skill — in this case, data entry — on the search bar, and the platform will yield a list of virtual assistants who have this skill on their profile. You can review a virtual assistant’s profile and filter results according to your preferred employment type, availability, hourly rates, ID Proof score, and other metrics.
For the second method, you create a job opening and wait for candidates to send their applications. Either way, you will handle all steps of the hiring process, from sifting through applicants’ profiles to interviewing and onboarding qualified candidates. The best part about OnineJobs.PH is its commitment to client security.
Though only available for Premium users, its Background Data Check feature analyzes an applicant’s patterns through their employment history as well as their edit and job application logs. Thanks to this feature, you can ease your worries of hiring a scammer.
While you can create a free OnlineJobs.PH account, upgrading to Pro or Premium is recommended for the added features and benefits, including the ability to read reviews and contact candidates.
With so many companies hiring data entry clerks, finding potentially qualified candidates for the data entry role is like finding a needle in a haystack. If you don’t want to spend time sourcing candidates, look no further than working with a reputable BPO company like KDCI Outsourcing.
At KDCI Outsourcing, we take care of the remote employee screening process from start to finish, interviewing and vetting data encoders based on your requirements. This way, we can help you build a reliable Filipino data entry team composed of professionals with good typing speeds, a strong commitment to data accuracy and integrity, and proven experience and proficiency with your software.
Ready to boost your business’s efficiency at cost-effective rates? Contact us now for inquiries!
For small and medium-sized businesses like yours, investing in high-quality graphic design services is the best strategy you can make today. While graphic design services are crucial in boosting your brand’s reputation and marketing strategies, finding the right graphic design talent without spending too much money or sacrificing quality is difficult.
To help you with this, we compiled the best Philippine-based graphic design firms that small and medium-sized businesses should consider working with for outsourcing graphic design services. Let’s go through all of them in this article.
There are a lot of graphic design firms in the Philippines, and it can get overwhelming to look through each of their services. For your reference, here are the top 10 companies you should check out based on their Google ratings, listed in no particular order.
Dthree Digital is a website design and development company in Manila, Philippines, established in 2015. The company offers specialized services in user interface and graphic design. Their graphic design service portfolio includes creating visually appealing and functional websites, mobile applications, and digital content. Their web and creative design services include:
This Philippine-based mobile app design agency emphasizes user experience, ensuring their designs are both aesthetically pleasing and easy to navigate. Their approach combines technical expertise with creative design to provide comprehensive digital solutions.
Rocketship Designs, a creative agency in Makati, excels in both digital and physical design realms. This graphic design agency specializes in corporate branding, offering services such as logo design, brand identity, and visual strategy.
Their expertise extends to web design and development, ensuring a consistent visual identity and seamless digital presence for businesses. Here is a list of their services:
Additionally, the graphic design firm is skilled in space design, creating immersive physical environments. Rocketship Designs' work in video and motion graphics adds dynamic visual storytelling to their graphic design service portfolio.
DotYeti.com, based in Makati, offers a unique graphic design service with a flat monthly fee, providing unlimited designs and revisions. The graphic design firm caters to various industries, including marketing agencies, startups, and e-commerce, with a focus on efficiency and quality.
Their graphic design solutions include advertisement design, branding, illustrations, landing pages, and more, all delivered by a team of skilled graphic designers. This graphic design company aims to streamline the digital design process, offering quick turnaround times and a 14-day money-back guarantee.
OP Communications, a Makati-based graphic design firm, offers a range of print creative design services, such as calendar design, sales and conference kit design, corporate brochure and logo design, and many more.
Established in 1980, the graphic design company focuses on creating professional visual design solutions for each client, emphasizing a deep understanding of their business and target audience.
August 99 is a Pasig–based graphic design agency that offers a range of graphic design solutions, specializing in logo design, branding, and web design. Here is a full list of their creative service solutions:
The team of graphic designers at this graphic design company works to create visually appealing and effective designs for their clients. The design agency emphasizes quality and versatility in their design solutions.
Marvill Web Development was established in 2003. The firm offers a range of services including web development, SEO, and META integration. They are based in Makati, specializing in creating high-quality websites and providing comprehensive digital solutions tailored to each client's needs.
Marvill Web Development emphasizes a team approach, uniting experts in various fields to deliver innovative and effective digital services.
HPL Game Design, based in Quezon City, offers a range of creative service solutions including illustration, graphic design, 3D asset creation, social media marketing, game development, video production, and quality assurance.
The design agency specializes in creating high-quality, unique illustrations and graphics for various applications, focusing on game design and development. This creative agency is skilled in various aspects of digital creation and marketing, ensuring comprehensive support for gaming projects.
7th Media Digital Studios, a Makati-based graphic design firm, provides a range of services including graphic design, web design and development, eLearning, explainer videos, web design and development, digital marketing, and virtual staff outsourcing. Below are the services they offer.
The graphic design agency focuses on creating high-impact designs and uses cutting-edge technologies to support innovative digital campaigns. Their graphic design services cover marketing materials, illustrations, infographics, and more.
iManila, a digital agency in Pasig, offers comprehensive digital solutions, including web and app development, digital marketing, and IT services. Their creative service and marketing solutions span website design and development, SEO, SEM, social media management, content and email marketing, and branding.
This Philippine creative agency is known for its tailored approach to both web and mobile platforms, striving to create impactful digital presences for its clients.
KDCI Outsourcing was founded in 2011 by seasoned professionals who are versed in catering to the needs of small to medium-sized businesses. They provide comprehensive graphic design solutions that align with their client's brand strategy, showcasing their curated portfolio for logo design and branding, web design, package design, multimedia design, marketing collateral design, UI/UX design, and motion graphics.
KDCI Outsourcing is dedicated to creating custom visuals to enhance brand identity and marketing efforts. This graphic design firm takes pride in its award-winning graphic designer team, excellent proficiency in graphics-related technologies, ability to cater to high-volume production, and cost-effectiveness.
More than simply offering graphic design services, KDCI Outsourcing will build you an extension of your creative team in the Philippines, no matter if you’re just hiring a Filipino graphic designer or a full-fledged offshore design team.
Make sure you work with graphic design companies who can provide high-quality results without breaking the bank, choose a company with proven experience in providing excellent design services like KDCI Outsourcing.
At KDCI Outsourcing, we offer a wide range of graphic design services designed to help small to medium-sized businesses like yours level up their visual identity as well as their branding and marketing efforts.
With a thoroughly vetted team of graphic designers and a dedicated account manager, you can rest assured that you’ll only have experts working on your presentations, logos, brochures, etc. You can also expect to save up to 70% on labor costs by outsourcing graphic artists from the Philippines!
Learn more about our graphic design services! Click the button below to get started. Contact Us now!
Despite the normalcy of in-office and hybrid jobs, remote job opportunities remain appealing for many professionals. In fact, according to Statista, the majority (71%) of remote employees across the world prefer to work in a fully remote set-up, while only 1% and 2% of participants prefer a fully on-site and on-site-first and hybrid set-up, respectively.
In Buffer’s “2023 State of Remote Work” report, 98% of respondents in different parts of the globe agree (versus 2% who said “no”) that they will choose to recommend a remote work structure to people. As the demand for remote jobs increases, companies offering remote jobs are now being posted on job boards left and right. This can be seen in the United States and Canada where professionals have access to over 30,000 remote job openings for high-paying positions, according to a 2021 report by Ladders.
Let’s shift our focus to the Philippines. What makes remote work so appealing among Filipino professionals? This article aims to educate you on everything related to remote work in the Philippine outsourcing industry.
Although we’re past the post-pandemic era, Filipinos have a strong preference for remote (28%) and hybrid (46%) work structures, according to Inquirer.net, citing Jobstreet’s “Future of Recruitment Report.” This pushes employers to offer more flexible work arrangements to attract highly qualified candidates who have the skills and experience for the role.
As the world’s top seventh remote work hub, there are plenty of reasons why remote work arrangements have a profound impact on Filipinos’ lives. Let’s explore them below.
Let’s say your shift starts at 8 am. Every day, you wake up in the wee hours of the morning, groggily dragging yourself out of your house as you yet, again, endure the two- to three-hour commute to your office; you clock out and brave the long commute again. This is the average experience of a Filipino commuter.
The commute to and from the office — in addition to the traffic, poor urban mobility, and jampacked public transportation — leaves Filipinos drained and exhausted to the point of burnout and deteriorating mental well-being. Because of these factors, a staggering 117 hours are wasted on the road. That’s equivalent to five days!
Hence, for many Filipinos, remote work arrangements are heaven-sent. All those hours spent on commuting are now dedicated to quality time with themselves and their loved ones — improving their mental health and work-life balance. Not to mention, Filipino remote workers can squeeze in time for personal errands, take care of kids,
Long, exhausting travel times take a toll on one’s productivity levels. With remote work, Filipino professionals become happier and more productive. According to the Manila Bulletin, citing the “Employee Job Happiness Index 2024,” fully remote Filipino employees are happier with their jobs, scoring 4.92/7 points and 4.82/7 points in terms of work-life balance and job satisfaction, respectively.
This can be attributed to several factors, such as a conducive work-from-home (WFH) environment, increased quality time with loved ones, and reduced stress levels due to the absence of hours-long commutes. Because remote workers are more satisfied with their jobs, companies are less likely to face higher employee turnover rates.
From transportation fares to daily morning cups of coffee, working in the office brings a lot of expenses. As of this writing, fares for traditional and modern jeepneys respectively cost ₱13 ($0.23 USD) and ₱15 ($0.26 USD), whereas ride-hailing fares can soar to a hundred Pesos depending on factors such as surge charges and distance, in addition to the base fare.
Food expenditure may vary due to the differing cost of food between office cafeterias, fast food chains, and restaurants. While Filipinos can bring lunch to the office, there’s no denying that food and transport expenses add up quickly, totaling hundreds to thousands of Pesos a month.
Remote work eliminates most of these expenses, helping Filipino professionals allot more of their budget to future investments. At the same time, they can enjoy healthy home-cooked meals instead of dining out at a convenience store or fast food chain.
School closures, massive layoffs, loss of life, and the digital divide. There’s no denying the profound impact the COVID-19 pandemic left on everyone’s lives. On a positive note, though, the health crisis served as an awakening for many in the workforce, with businesses shifting to remote work and recognizing its benefits to employees.
While not every job can be done remotely, the pandemic showed that most jobs can be accomplished from the comfort of one’s home. This section discusses the state of remote work in the Philippine outsourcing industry, from the COVID-19 to the post-pandemic era.
Due to financial losses brought by the COVID-19 crisis, many contracting companies and clients inevitably pulled from business process outsourcing (BPO) companies, placing 37.7% of employees on no-work-no-pay or floating status, which refers to the temporary suspension of work without termination. Because they were not given work, this arrangement left employees — especially breadwinners — without monetary compensation.
Despite the prevalence of unemployment in many sectors, the Philippine BPO industry stood strong amidst the COVID-19 pandemic. To ensure social distancing, strict compliance with quarantine measures, and business continuity, many Philippine offshore outsourcing companies implemented remote work arrangements, forcing employees to bring their office computers and peripherals to their homes.
Some offshore outsourcing firms even offered to send equipment or provide housing in apartments, hotels, or office premises so their employees could work properly. According to Philstar.com, citing the IT-Business Process Association of the Philippines (IBPAP), 58% of BPO employees worked in company-paid hotels or from their homes, while only 15% of BPO staff were included in the company’s skeletal workforce during Luzon’s enhanced community quarantine (ECQ).
Although outsourcing companies implemented automation and cloud technologies, the pandemic illuminated long-recurring challenges in the Philippines. One such challenge is stable internet connectivity, which is rooted in the country’s lackluster IT infrastructure. For some BPO employees, working remotely with poor internet connection was a hurdle, preventing them from completing tasks and maintaining optimal productivity.
Still, the Philippine BPO industry has remained a premier contributor to employment and growth, creating around 120,000 jobs from 2020 to 2021 and generating a revenue increase of 1.4%. In addition, the pandemic spurred the demand for outsourcing healthcare, retail, and financial services, allowing BPO companies in the Philippines to thrive during the crisis.
Despite the feasibility of remote work in the Philippine outsourcing industry, the return-to-office (RTO) mandate sparked an uproar among BPO employees. While the RTO mandate could help reignite pandemic-affected sectors and encourage spending and economic growth, the order came off as “inhumane” as an IT-BPO coalition group cited inadequate transportation and the “volatility” of the crisis for slamming the mandate, reported Philstar.com. According to Bienvenido Laguesma — the secretary of the Department of Labor and Employment (DOLE) — BPO employees must be consulted should companies require them to work on-site.
The pushback is understandable given that the Philippine BPO industry has fully integrated into the remote work set-up. Unsurprisingly, for seven in 10 Filipino employees who want to stay in their current company or apply to another one, it is a deal-breaker if they can’t permanently work hybrid or fully remote, reported Philstar.com The Freeman, citing the 2022–2023 Global Talent Trends study by Mercer.
Initially, the Philippine Economic Zone Authority (PEZA) extended Registered Business Enterprises (RBE) and IT-BPOs’ 70% in-office and 30% WFH arrangements to September 12, 2022. This decision, however, was reversed when the Department of Finance announced the extension of the WFH arrangement “until further notice.”
While BPO firms like KDCI Outsourcing have on-site, hybrid, and remote positions, an outsourcing partner must always be ready for change. To improve employees’ experience in remote work in the Philippine outsourcing industry, every BPO company must invest in automation and AI tools to streamline tedious processes and improve efficiency.
Because remote work poses a risk to data security, BPO companies must not only provide secure data privacy solutions but also educate employees on maintaining good cybersecurity hygiene. These hygiene practices include avoiding phishing scams, updating passwords and security software, and backing up files in the cloud.
Furthermore, with meetings being conducted online, BPO companies must provide videoconferencing tools that promote seamless collaboration between team members and clients. Likewise, remote team management is a vital skill that can’t be overlooked if team leaders and project coordinators want to hone their leadership acumen.
The BPO industry will continue to boom. The latest Philippine outsourcing statistics show that the outsourcing sector is projected to grow by 6% in 2025. With this in mind, BPO companies should look forward to a brighter future for the industry while futureproofing their operations and employees to ensure competitiveness.
There are a plethora of tools for remote work. Below is a short round-up of the best tools and software for this work arrangement. Maybe your company is using or has used most, if not, all of the following at some point!
This project management app is a staple of any offshore team. With this tool, you can create and assign task cards and set deadlines with a click of a button. The ability to create a project ensures that all tasks for every initiative are organized, accessible, and integrated into your daily workflow.
Moreover, Asana’s Rule feature minimizes human input for certain actions. By using its recommended rules or creating your own rules, your outsourcing team can enjoy top-tier efficiency and optimize project management. Using ClickUp and Trello for project management are also good alternatives to Asana.
Gmail, Google Docs, Google Sheets, and many more are every remote worker’s go-to tools. Google products are available on multiple platforms, making it easy to send emails, edit documents and spreadsheets, and share files on the go with your phone or computer.
Microsoft Teams, or MS Teams, is another popular program for remote employees and Philippine BPOs. It boasts a whole suite of features, including an integrated calendar for checking virtual meeting schedules and responding to meeting invites as well as a One Drive directory for accessing Microsoft files.
What’s more, you can add Dropbox and other apps to streamline workflow and enable seamless engagement with colleagues. While MS Teams involves a slight learning curve for newcomers, its functionality and unique features make it a better alternative to Skype.
Slack is a platform designed to optimize communication between remote employees and clients. Although it has the standard features of messaging and videoconferencing platforms, the tool’s Slack AI is its best feature.
Slack AI is your handy AI-powered partner; it provides summaries of conversations, so employees won’t miss any team updates and announcements. During virtual meetings, Slack AI does the tedious work of note-taking for you. This way, you can listen to the meeting with all ears. Large enterprises and small businesses also use Slack, so consider using this software if you need an all-in-one AI-powered tool.
Canva is a graphic design tool not just for offshore outsourcing creative teams, but also for Filipino remote workers who have little graphic design experience. From its catalog of templates, you can create presentations, infographics, marketing materials, brochures, and other visual content for social media, blog articles, and the like.
Canva also has stock photos and an AI image generator for your design needs. With its intuitive interface and drag-and-drop elements, Canva is a user-friendly tool for anyone in the Philippine BPO industry and beyond.
The pandemic proved one thing: the feasibility of remote work. In the Philippines, the pros outweigh the cons. Filipino remote workers dedicate more time to themselves, spend less money on food and transportation, and enjoy heightened productivity levels.
At KDCI Outsourcing, our remote team of Filipino professionals — who underwent a rigorous remote employee screening process — works round-the-clock to provide you with cost-effective, high-quality services from the comfort of their homes. Whether you prefer communicating on Slack or delegating tasks on Asana, we use the same tools as your business for smooth collaboration.
Need remote staffing solutions for your outsourced business operations? Contact us now for inquiries.
As an online retail brand, your journey to success involves more than just offering great products. As the majority (65%) of customers will choose to jump to another brand because of poor customer service, you need to provide exceptional support to get repeat customers.
However, as your business gains traction and your customer base expands, delivering exceptional customer care in retail operations can become challenging. This is where the proven efficiency and adaptable solutions of Philippine-based customer service teams come into play. What is their role, and how can they seamlessly integrate into your retail operations? We’ll talk about everything you need to know in this article.
A Philippine-based customer service representative team is a specialized group of professionals based in the Philippines who are dedicated to providing exceptional customer support to businesses in various industries.
With the Philippines as the call center capital and business process outsourcing (BPO) capital of the world, these teams are renowned for their exceptional English language proficiency, cultural affinity with Western customers, and strong customer service ethos. Below are the roles and responsibilities of a Philippine-based customer service team.
The primary role of a retail customer service team is to respond to customer inquiries, concerns, and requests. This includes answering questions about products, assisting with order tracking, resolving issues with deliveries, and providing general support to customers via various communication channels such as phone call, email support, live chat support, and social media.
Because Filipinos are known for their excellent English proficiency, you can expect them to effectively communicate with your customers from English-speaking regions, ensuring customer satisfaction and customer retention.
Apart from being able to provide good customer support services, your retail customer service representative team can also be trained to engage in upselling and cross-selling activities. They identify opportunities to recommend complementary products or upgrades to customers, increasing sales revenue.
With the persuasive communication skills of Filipino customer service representatives, they can effectively engage in upselling and cross-selling activities, increasing sales opportunities for your retail business.
Philippine-based customer service teams, particularly in companies like KDCI Outsourcing — a Philippine outsourcing firm — play a crucial role in providing business insights for continuous improvement, an often overlooked aspect of customer service. These teams excel in gathering and analyzing customer feedback, enabling them to identify product or service areas needing improvement.
Distinct from conventional customer care functions, this unique service is offered by only a select few brands like KDCI Outsourcing. Their on-the-ground experience and market analysis equip businesses with the tools for effective decision-making and strategic direction.
There are pros and cons to outsourcing your call center to the Philippines. However, Filipinos stand out when it comes to outsourcing customer service in retail because of the inherent qualities and expertise they bring to boost customer satisfaction among the customers of retail brands like you. Here are some of the things that allow Filipino customer service representatives to provide excellent customer service.
Philippine-based customer service teams are known for their diverse skill set. They possess a wide range of customer service skills, making them adept at handling a wide range of customer inquiries, from product questions to order issues and returns.
Their versatility makes them a valuable asset for retail operations, as they can seamlessly adapt to various customer service tasks, ensuring a smooth and efficient service experience.
Apart from their excellent proficiency in English, a Philippine-based customer service team often possesses multilingual capabilities. The Philippines is a linguistically diverse country, and most Filipino workers are fluent in other languages such as Spanish, French, and more. This linguistic diversity enables them to cater to a broader customer base, enhancing accessibility for customers who prefer assistance in their native language.
This quality also allows them to provide exceptional customer experience if your retail brand caters to a global market.
Retail businesses can also expect that our Philippine-based customer service teams will bring cultural sensitivity to the forefront of their interactions. The Philippines' multicultural society, coupled with exposure to a wide range of international cultures, equips Filipino customer service representative teams with a deep understanding of diverse customs and preferences.
This cultural sensitivity extends beyond language fluency; it encompasses a genuine respect for the cultural backgrounds of your customers. Whether you serve a global clientele or a diverse local market, Filipino teams are adept at ensuring that every customer interaction comes with great customer service.
A hallmark of Philippine-based customer service teams is their exceptional problem-solving abilities. This skill is especially handy in the retail business industry where issues can get unpredictable.
Filipino customer service representatives are skilled at identifying issues, analyzing them, and finding effective solutions promptly. This knack for problem-solving is essential in the fast-paced world of retail, where quick resolutions to customer concerns can lead to increased customer satisfaction and loyalty.
Customer service in retail will be able to run 24/7 through Philippine-based customer service teams. Your retail store can cater to your customers across different time zones, ensuring round-the-clock availability and the buyers receiving customer support services whenever they need it.
The 24/7 support that your business provides will enhance the convenience and accessibility of your retail services. It's also a good way to ensure customer retention and customer loyalty.
Considering the unpredictable environment of retail businesses, adaptability is key. Philippine-based customer service teams are known for their ability to quickly adapt to changing circumstances, whether it's a surge in customer inquiries during peak sales seasons or implementing new technologies and tools.
Their agility ensures excellent retail customer care, keeping your operations efficient and effective in a dynamic environment.
The reason Filipinos have made a name for themselves in retail operations for their excellent customer service has a lot to do with their history and culture. Decades of colonization and their cultural practices make them excellent English speakers with great cultural compatibility with Western customers, while their ability to empathize and desire to help make them natural problem solvers.
A Filipino customer support specialist possesses a unique advantage when it comes to understanding and catering to the needs of American customers. This advantage stems from the Americanized culture prevalent in the Philippines, which has developed over many decades due to historical ties between the two nations and the influence of American media and education.
The longstanding relationship between the Philippines and the United States has led to a distinctly Americanized culture within the Philippines. Over the decades, this relationship has been strengthened by various factors, including political alliances, educational exchanges, and the profound influence of American media. This unique historical background has equipped Filipino customer service agents with an innate understanding of American cultural nuances, customer expectations, and communication styles.
The presence of Filipinos in retail customer service also means having a skilled workforce that is well-versed in American culture, including customs, holidays, and consumer preferences. This cultural awareness allows them to relate to American customers, making the average customer experience more personalized and customer-centric
Hospitality is a cornerstone of Filipino culture, deeply influencing the demeanor and approach of Filipino customer service agents. This cultural trait stems from a rich tradition of valuing community, kinship, and warmth in social interactions. Filipino agents are known for their genuinely warm, welcoming, and caring attitude, which they naturally extend into their professional roles in customer service.
Here's how this hospitality contributes to excellence in retail support: Filipinos are naturally empathetic and compassionate, traits that are necessary for providing excellent customer service. They genuinely care about resolving customer issues and ensuring a positive retail customer experience. They also prioritize the satisfaction and well-being of customers by going the extra mile to address concerns, provide product recommendations, and create a memorable shopping journey.
The Philippines has a rich outsourcing history of outsourcing customer support solutions to businesses worldwide. It can be traced back to several historical developments. Initially, the country's educational system, heavily influenced by its American colonial past, fostered a widespread proficiency in English and an understanding of Western business practices. This foundation was crucial in positioning the Philippines as an attractive outsourcing destination.
This extensive experience has shaped Filipino customer service agents into experts in their field, building a customer-centric culture in the industry that fosters customer retention. They also have a proven track record of delivering exceptional service across various industries, including retail. Their experience equips them with the skills and knowledge needed to handle diverse customer inquiries and situations effectively.
US retail companies are increasingly turning to Filipino customer service as their top choice for managing customer inquiries and support. This preference is driven by a unique blend of factors that set Filipino agents apart. Here's a closer look at why US retail companies find Filipino retail customer service an ideal solution.
US retail companies value Filipino customer service for their adaptability and problem-solving skills. These agents are known for their agility in handling a wide range of customer inquiries, from product troubleshooting to order processing. Their ability to assess customer data and gather customer feedback to provide effective solutions is a significant asset in the dynamic retail business industry.
Filipino culture places a high emphasis on a strong work ethic and professionalism. Retail customer service agents from the Philippines take pride in their work, demonstrating commitment and dedication to their roles. This work ethic translates into exceptional service quality and a consistent focus on exceeding customer expectations.
Filipino customer service professionals prioritize continuous learning and professional development. They actively seek opportunities to enhance their skills, stay updated on digital customer support trends, and adapt to evolving retail customer service needs. This commitment to growth aligns well with the common goal of US retail businesses to continuously improve and provide the best customer service possible.
When boosting your retail customer service operations, having a Filipino team offers numerous advantages that set your business up for success. Below are the benefits you can expect.
When it comes to integrating a customer service team into your online retail operations, Filipino customer service teams bring a unique set of advantages to the table, such as exceptional English proficiency, a natural affinity for customer-centric communication, a deep understanding of Western culture and customer expectations, and a flexible, adaptable approach to various customer service scenarios. These qualities, combined with their innate warmth and hospitality, make the integration process not only smooth but highly effective.
Companies like KDCI Outsourcing are particularly good at building outsourcing customer service teams that serve as an extension of your customer care team. They understand the nuances of your business, your brand's culture, and your customer base, and they can train your Filipino team on your brand, your system, and your products or services so they can acclimate to your operations quickly and without problems
One of the standout advantages is the ability to provide a tailored retail customer service experience. Philippine-based customer service teams go the extra mile to personalize interactions with your customers. They take into account individual preferences, purchase history, and specific needs. With the combination of Filipinos’ industry expertise and CMS tools, they create memorable and satisfying retail store customer service for each customer.
Cost efficiency is a key consideration for any business, and Filipino teams offer a cost-effective solution for delivering excellent outsourced customer support services without compromising quality. The lower cost of living in the Philippines allows you to maintain a high-quality customer service operation while effectively managing operational expenses and optimizing digital customer support channels.
Compared to building an in-house team, you can expect to save up to 70% on operational costs by outsourcing customer support. Read here to learn more about how much you’ll save by offshoring staff.
The Philippines' strategic timezone location provides a significant advantage for businesses catering to a global market, especially US-based retailers. Filipino customer service teams in call center companies and BPO firms can offer customer support during the day, ensuring that your customers receive timely assistance, even outside regular US working hours.
Filipino customer service agents bring cultural compatibility to the table. Their exposure to Western culture, including the United States, makes them adept at understanding the preferences and expectations of American customers. This cultural alignment fosters a sense of trust and relatability in every customer interaction.
Integrating your Philippine-based customer service team into your in-house retail operations is crucial to promote seamless team dynamics. This will ensure that everyone is working to achieve the same business goals. Here are some ways to do this.
Ensure that the Philippine team is thoroughly trained on your brand’s culture, products and services, as well as tone of voice and communication style. They should be able to represent your brand accurately and consistently in every customer interaction, reinforcing your brand identity.
Establish clear and efficient communication channels between your in-house and offshore teams. Ensure that everyone has access to the necessary communication tools like video conferencing, messaging apps, and project management software. Regularly schedule meetings, both for team updates and informal interactions, to foster a sense of belonging and trust among team members, despite the geographical distance.
Align your in-house and offshore teams by setting common goals and objectives. Ensure that everyone understands the larger mission of your project or business and how their individual roles contribute to its success. This helps create a shared sense of purpose and encourages team members to collaborate more effectively.
Conduct regular workshops and training sessions that not only cover your products, services, and any updates in your business model, but also focus on cultural differences, work ethics, and business practices. This comprehensive approach ensures that the Philippine-based team is always equipped to provide accurate and helpful support to your customers while understanding the cultural nuances of each team.
Use a unified platform for customer relationship management (CRM) and data analysis to ensure both teams have access to real-time customer data and history. Regular training on these platforms ensures your Filipino customer support outsourcing team is up-to-date with any new features or processes.
Implement a structured feedback mechanism where both in-house and Filipino customer support outsourcing teams can constructively discuss performance, challenges, and areas of improvement. This should be a two-way process where insights from the Philippine team are also valued and acted upon. Regularly adapting strategies based on this feedback helps in refining the integration process.
By working with a trusted retail customer service outsourcing partner or a Philippine call center, you can seamlessly integrate your offshore Philippine-based customer service team with your in-house retail operations. They will do all the work for you, allowing you to provide consistent and high-quality customer support while optimizing costs and focusing on core aspects of your retail business.
There are several customer support outsourcing companies to choose from, but KDCI Outsourcing is here to ensure that your customer care team can integrate with your online retail operations seamlessly. As your outsourcing partner, you can expect a positive experience from our tailored outsourcing customer service support solution for retail businesses.
At KDCI Outsourcing, we offer hassle-free customer service solutions with well-trained Filipino agents, handling recruitment and management while tailoring teams to align with your brand's specific culture and industry needs.
Want to know more about how you can get your very own customer service team for your retail operations? Contact us now to get started with outsourcing customer support.
Although companies are opening positions for in-office and hybrid work, remote jobs remain an attractive option for professionals. With remote positions, you can work from the comfort of your home, or a cafe or beach — your call. At the same time, you’ll get opportunities to interact and collaborate with foreign clients and earn a higher paycheck.
If you’re a data entry specialist looking for remote work, this article is for you. It contains a list of companies and platforms that typically have remote job opportunities for data entry professionals.
BPO companies are third-party service providers hired by a client, known as the contracting company. For example, a contracting company from the United States may outsource data entry to a Philippine BPO firm, so it can pool its efforts on core business functions and leverage the skilled labor of Filipinos at a fraction of the cost of in-house hires.
While BPO is commonly associated with outsourcing customer support, its scope of services has since expanded to include services in a wide range of industries, from e-commerce to real estate. The BPO industry is also known for its abundance of job openings, and steady career growth, and strict remote employee screening process.
Because BPO companies operate 24/7, applicants can find a position that aligns with their lifestyle and schedule. A candidate, for instance, may apply for a remote data entry job if they take care of children or live hours away from the company. Whether it’s the flexibility of BPO jobs or the long-term success it promises, outsourcing companies make the best option for any professional.
First on our round-up of the best companies for remote data entry jobs is none other than KDCI Outsourcing. Headquartered in Pasig City, Philippines, KDCI Outsourcing is a pioneer of world-class outsourcing services, helping clients achieve operational efficiency while maintaining cost-effectiveness. It has worked with well-known brands and businesses, such as Amazon, Apple, Nike, and Softonic.
As for KDCI Outsourcing’s data processing services, the company employs remote professionals specializing in different data entry tasks. These include a data cleansing specialist to ensure compliance and accuracy, as well as a database administrator to maintain database security.
While KDCI Outsourcing has data entry specialists for general data entry needs, it also hires specialized data encoders. Account encoders input numerical and financial information, whereas e-commerce encoders enter product information and organize products in an e-commerce website.
Whether you excel at inputting and analyzing survey results or compiling mail lists using a customer relationship management (CRM) tool, KDCI Outsourcing offers diverse full-time remote data entry jobs for any data entry professional.
Attention to detail, analytical thinking, time management, communication skills, and fast and accurate typing are the most sought-after skills in the company. These skill sets make KDCI Outsourcing the best choice for persistent, keen-eyed data entry professionals who can thrive in a fast-paced working environment and collaborate with international clients from different industries.
BruntWork is another leading outsourcing company with a global clientele, spanning from the United States to Australia. It offers comprehensive outsourcing services to businesses in different industries, such as e-commerce, real estate, and travel. Since its founding, BruntWork has consistently maintained high standards for its outsourced services without compromising cost savings and efficiency.
Because of these standards, the outsourcing firm only hires the best remote data entry professionals, preferring those with an eye for meticulousness and accuracy. At BruntWork, a data entry specialist can work on manual and digital data entry tasks and other remote data entry jobs that suit their skills and experience.
From freelance to full-time day shift remote data entry jobs, you have plenty of options. However, you must pass the technical check and meet the minimum device requirements, as well as undergo a series of interviews, beginning with the initial interview followed by the recruiter’s interview, and capping off with the much-awaited client interview.
Overall, BruntWork is one of the best companies for remote data entry jobs for service-oriented remote workers who want more variety in employment type and shift schedules.
When people think of a remote job, the first thing that usually comes to mind is a freelance marketplace, and they’re right! Freelancers are their own bosses, working from home according to their schedules. Because of these perks, freelance marketplaces are the best companies for remote data entry jobs.
However, freelancing is a competitive industry. With nearly two billion freelancers in the world, standing out from the crowd is a tough hill to conquer. If you aspire to be a freelance data entry clerk, you should approach freelancing with an entrepreneurial mindset.
Since its inception, Upwork has been one of the best freelance platforms for remote job opportunities in any industry and specialization imaginable — from administration support and writing to AI and engineering — catering to a diverse range of general and specialized skills. As a long-standing platform, the competition is tough. While people steer clear of Upwork due to oversaturation, some freelancers — particularly those with niche skills and strong profiles — stand out in the crowd.
The platform is free to join. You can create a profile highlighting your education, work experiences, skills, and expertise. Most importantly, it must detail how your data entry services will benefit your clients. As mentioned, you’ll have a lot of competition, and a winning profile is one way to get your foot in the door.
While there are job postings that center on general data entry work, some listings are more niche. For example, you might find online data entry jobs that require knowledge of the client’s industry or popular e-commerce platforms, such as Amazon, eBay, and Shopify. Alternatively, you can create a project dedicated to data entry work, whether it’s transcription, data scraping, or any data entry skill you’re comfortable doing.
However, take note that Connects are consumed when submitting a proposal. You can purchase Connects or earn them for free. Although Upwork has a steady stream of new job postings, this platform is recommended for remote workers with a more solid skill set.
GoLance is a platform that provides top-notch freelance services to clients from around the globe. Its talented freelancers boast a diverse range of skills, including writing, project management, virtual assistance, web development, and many more. GoLance’s value for inclusivity also presents equal opportunities for all freelancers.
Like Upwork, you need more than just a good profile, you need a great one! To increase your chances of landing remote job opportunities for data entry assignments, dedicate a portion of your time to completing your profile. Upload a video self-introduction, identify your core skills, and craft a snappy headline. The bio is the most challenging to write. The content — especially the first 250 characters — must hook your potential client and give an idea of the value of your data entry services.
When applying for a data entry job, be extra mindful of the computer skills needed by the client. This can include proficiency in using Google Docs, Microsoft Excel, or a CRM program. However, GoLance has fewer clients than most popular freelance platforms, greatly reducing your job prospects.
Unlike BPO companies that offer a more diverse selection of services, virtual assistant companies specialize in providing VA services. These companies hire a data entry clerk or a virtual assistant to meet their clients’ needs. They offer online data entry jobs and provide a steady paycheck to remote workers.
Because virtual assistance is a skill-based occupation, professionals interested in applying for remote positions in VA companies must offer more than data entry and other clerical skills.
Headquartered in the Philippines, GoVirtuals is a virtual assistant company home to highly skilled remote Filipino virtual assistants who provide world-class VA services to clients based in Canada, the United Arab Emirates, the United States, and many more. The company’s services include data research, Canva graphic design, email marketing, copywriting, branding, and data entry, to name a few.
As a company that prioritizes its clients’ value for money, GoVirtuals only hires virtual data entry assistants who best match their customers’ requirements and can complete online data entry jobs productively and efficiently without compromising quality.
You can apply for a virtual assistant position by completing an online application form containing questions on stress management, task prioritization, and the like. You’ll also have to include a three-minute introduction video, take an assessment test, and prepare for a phone interview.
Based on your virtual assistant and data entry skills and professional background, GoVirtuals will shortlist you and other candidates to the client, who will then conduct an interview to determine the best remote worker for their business.
It’s important to remember that your hours will be tracked using Hubstaff, a time-tracking program. To ensure transparency, the client will have access to your productivity data, hours worked, and completed data entry work.
OVA Virtual is a Philippine women-led virtual assistance service provider known for its social responsibility and cost-effective, state-of-the-art VA services. Its remote opportunities include positions for executive assistants, general admin assistants, real estate virtual assistants, human resources specialists, and more.
It’s recommended to diversify your offerings to cover other essential skills, such as customer service, market research, and risk assessment. A client looking for a general admin assistant expects their remote worker to possess not just document management skills but also project management and employee orientation skills. Likewise, a client hiring a real estate virtual assistant, on the other hand, expects their virtual assistant to create brochures, update listings, monitor trends, and communicate with real estate clients and agents.
OVA Virtual handles the sourcing process, shortlisting candidates that align with their client’s requirements and needs. If you’re one of those shortlisted applicants, the client will interview you and may work with you if they think you’re the best fit. Overall, OVA Virtual is a great choice for professionals looking to level their data encoding career.
Definitely! Companies in real estate, e-commerce, health, and finance industries sometimes offer remote opportunities for data encoders. You can also check local organizations for remote job openings. LinkedIn is also a good option, as some companies post openings there. The trick here is to widen your options. Don’t limit yourself to just freelancing or outsourcing companies.
Companies look for a remote data entry clerk who exhibit excellent attention to detail and organizational skills. Fast and accurate typing skills are a must since data entry professionals work on multiple assignments under pressure. Proficiency in Microsoft products and database tools is another must-have. If you’re knowledgeable about Shopify or Amazon, that’s a huge plus, too!
Absolutely! Remember, a remote data entry clerk’s doesn’t just enter data on a database; they also do research and data analysis. When applying as a remote data entry clerk, some companies require these skills.
Technical requirement checks are part of the application process. Companies do this to see if your device meets the minimum requirements and can handle day-to-day work without issues.
Apart from a working computer or laptop, you’ll need a fast and stable internet connection, noise-canceling headphones, and a webcam.
We hope this article has helped you identify a career opportunity for your data entry skills. Data entry jobs are in demand, so there will always be job opportunities around the corner if you know where to look. But if you’re a client looking to outsource data entry to the Philippines, we recommend KDCI Outsourcing.
We tailor our outsourcing solutions according to your teams — and in the process — help you build a remote data processing team to complete any data entry task.By availing of our outsourced data entry services, your business will have a more standardized database that meets data compliance standards and regulations, along with the added benefit of efficiency and cost savings brought by our Filipino team. Your dedicated project manager will also assist you in managing your remote team.
Contact us now, and we’ll be happy to provide you with a quote for outsourcing data entry.
Majestic natural scenery, happy-go-lucky people, great English skills, and a thriving BPO sector — these are the things associated with the Philippines. Since the genesis of the country’s outsourcing industry, it has drawn countless foreign companies, offering world-class outsourcing services that promise business growth and a 70% to 90% reduction on overhead expenses. Want to find out the country’s outsourcing clients? Here are the countries outsourcing to the Philippines.
The United States may be associated with its role as one of the global powers in the international scene. But interestingly, it is also a big player in the business process outsourcing industry, contributing a 2024 revenue of $81,445.9 million and exhibiting a 9.4% Compound Annual Growth Rate (CAGR) from 2025 until 2030, according to Horizon Grand View Research.
Furthermore, the United States and the Philippines have a long-established diplomatic relationship that dates back to 1946 — the year the latter became an independent country. Because of their shared history and the Philippines’ high English proficiency, the Southeast Asian state has become one of the best countries for outsourcing work.
While many well-known companies, such as Apple, Adobe, and Google, are outsourcing business operations overseas, this venture has been gaining traction in small and medium-sized enterprises (SMEs). Here are three examples of services that the United States outsources:
Compared to half a decade ago, more tech executives in the United States (over 44%) are now considering outsourcing. From data security to software development, tech companies and corporations outsource these services to the best BPOs in the Philippines to get the best of both worlds: Highly qualified IT professionals and lower labor costs.
Alarmingly, Statista found that US-based corporations have been a target of network intrusion, data breaches, ransomware, and other forms of cybercrime, potentially causing the United States to surpass at least $639 billion in losses.
Hence, by outsourcing IT services, companies can work with offshore cybersecurity professionals who can employ more robust security measures to curb and avoid the costly repercussions of cybercrime.
The United States’ financial sector is critical to economic growth, accounting for an estimated 8% of the country’s gross domestic product (GDP). However, if we dig deeper, the country’s financial sector is not all that bright. The insurance industry, for example, is facing a talent shortage as thousands of individuals are retiring from their professions. Younger professionals are showing their disinterest in the field as well.
Issues concerning talent retention and lack of interest also extend to the banking and real estate industries. By outsourcing financial services to a BPO company, US-based companies can fill talent gaps without the additional cost of retaining talent.
Training and hiring costs are also slashed since the outsourcing provider handles the training of their outsourced team of financial specialists. This enables companies to reduce their employees’ workload and scale their business according to demand.
Americans are dissatisfied with customer service. According to the National Customer Rage study by the Customer Care Measurement and Consulting (CCMC), cited by the National Public Radio (NPR), speaking loudly or yelling was how nearly half (43%) of US customers let out their frustrations about a problem. Because customer service is tantamount to success, poor customer support can sully a company’s reputation and cause financial losses.
US companies outsourcing customer service to the Philippines enjoy increased customer satisfaction and streamlined digital customer service support. Thanks to Filipinos’ neutral accents and stellar English skills, they can excel in voice and non-voice customer support and provide high-quality round-the-clock support.
Located in Europe, the United Kingdom — known for its rich history and the Royal Family — is also a country that outsources to the Philippines. With a revenue of $17,750.3 million in the outsourcing industry, the country is poised to experience a 10.9% CAGR from 2025 until 2030, as reported by Horizon Grand View Research.
According to YouGov, 26% of British companies are outsourcing operations (versus 17% of non-outsourcers) to an outsourcing provider due to cost-effectiveness and a lack of budget and talent. With Avon, HSBC, and Spotship garnering success through outsourcing, it has become a widespread practice among British companies. Below are the services commonly outsourced to an overseas BPO company:
Back-office operations refer to non-customer-facing functions that support and ensure the smooth operation of a business. They typically include human resources, sales processing, procurement, and IT.
In the United Kingdom, companies partner with an outsourcing provider to minimize expenses, which benefits businesses — especially smaller ones with tight budgets — as they can leverage the expertise of back-office personnel, like virtual assistants, from a Philippine outsourcing company without investing additional resources in training and equipment.
As a result, UK companies can focus on core operations, like research and development, which enables revenue growth and drives success.
The United Kingdom is a leader in Europe’s IT industry, with an astounding market value of $1.1 trillion. Despite this, unsurprisingly, YouGov found that 34% of companies outsource IT to a third-party service provider, and rightfully so.
Because UK companies value cost-effectiveness and better operational efficiency, they greatly benefit from the expert knowledge of an outsourced team of IT professionals, or even an IT expert working on a contractual basis. All of which are cheaper than in-house IT staff members.
Outsourcing also comes with more choices, allowing businesses to choose the right expert for any IT need, whether it’s software development, network administration, or cybersecurity solutions.
So, by delegating IT services to IT outsourcing companies or an independent contractor, British businesses can close talent gaps and enjoy the peace of mind brought by a more robust IT infrastructure.
The penetration of technology in payroll and the growing demand for offshore outsourcing have led UK companies to recalibrate their business strategies. According to YouGov, British decision-makers (28%) opt to outsource payroll to a service provider because of a lack of financial resources and a shortage of qualified talent in their companies.
As payroll is inherently a meticulous job, a simple mistake can make or break trust. For instance, Pay As You Earn (PAYE) employees reported errors in their payroll, including underpayment (78%) and overpayment (19%). While such payroll mishaps stem from human error (46%), they’re either rectified within the day (13%) or in a span of weeks (56%).
That’s why outsourcing payroll to a BPO company in the Philippines does wonders for UK companies. They have access to skilled professionals who have high regard for accuracy, calculating employees’ wages with little room for error. By minimizing the margin of error, employees are more likely to regain their trust in payroll specialists as well as ensure compliance with UK payroll regulations.
Outsourced payroll specialists from the Philippines can also cover downtimes of in-house specialists, so employees can still receive their paychecks on time. With outsourcing service companies employing advanced payroll software, offshore payroll experts can speed up calculations and protect sensitive financial data.
Closer to Southeast Asia is none other than Australia — a country with breathtaking natural landscapes and multicultural communities. According to Horizon Grand View Research’s report, Australia’s business process outsourcing revenue in 2024 amounts to $3,566.9, projecting a growth of 8.9% CAGR from 2025 until 2030.
As Australian businesses struggle with labor shortages — partly due to the country’s aging population — and high overhead expenses, offshore outsourcing has become a more appealing business strategy. Because Australian workplaces are embracing remote work, this shift in mindset has led to businesses realizing the benefits of this setup in the modern workplace. With video-based communication and other digital tools taking center stage, remote collaboration has become more seamless than ever.
Since offshore outsourcing often involves working with a home-based outsourced team, Australian companies are seeing the positives of remote work and outsourcing in the flesh — specifically, smooth collaboration and reduced expenses. Like the aforementioned countries, Australia outsources IT and financial services. However, there are other services the country delegates to a foreign company.
Digital marketing is defined as the promotion of products and services via digital platforms, such as social media and websites. It also leverages search engine optimization (SEO), paid ads, social media content creation, and email marketing when crafting marketing campaigns.
According to the Association for Data-Driven Marketing and Advertising (ADMA), citing the Australian Privacy Index 2022 by Deloitte, a small percentage (30%) of individuals have expressed their satisfaction with a brand’s delivery of personalized experiences. What’s even alarming is that brands are coming off as “creepy.” Combine this with staffing shortages and evolving technologies and regulations, it can be hard to keep up.
By outsourcing digital marketing initiatives to a Philippine outsourcing company, Australian companies can work with skilled Filipino professionals who excel at delivering personalized, non-creepy campaigns that comply with the General Data Protection Regulation (GDPR) and the Australian Privacy Act. This eases the regulatory burden most often shouldered by Australian businesses.
The cost-effectiveness of Filipino labor and the timezone advantage also work in the country’s favor, reducing overhead expenses and promoting hassle-free collaboration between in-house employees and offshore digital marketers.
With Australian brands focusing their design efforts on visual branding, there is now a demand for skilled graphic designers. Unfortunately, companies end up hiring designers that have a lackluster understanding of design or lack the artistic acumen to craft high-fidelity visual content.
To any company, bad hires are detrimental to success. Not only do bad hires produce low-quality work, they also tarnish a company’s reputation — potentially causing client and financial loss.
Delegating design work to a reliable outsourcing partner or Philippine creative agencies can help prevent the aftermath of a bad hire. Whether companies need web design or multimedia design assistance, Filipino professionals in Philippine-based graphic design firms bring fresh ideas and trends to the table.
This allows them to produce creative visuals that maintain a consistent brand identity, captivate the Australian demographic, and convert would-be customers. By hiring the right Filipino graphic designer, Australian companies can expect faster turnaround times and a significant return on investment (ROI) on outsourcing design.
While it’s true that Australian employers find it easy to hire people, not everyone shares the same sentiment, as reported by the Recruitment Experiences and Outlook Survey (REOS) on the Australian Government’s official website. The survey revealed that poor working conditions (24%) and shortage of qualified hires (38%) are the most prevalent challenges employers face.
Thanks to the growing demand for business process outsourcing solutions, Australian companies can offload HR and recruitment functions to an outsourcing partner, specifically a recruitment process outsourcing company.
Offshore outsourcing lets Australian businesses access specialized talent from the Philippines at budget-friendly rates, allowing employers to close labor shortages while slashing overhead expenses. At the same time, external hires from the Philippine BPO industry bring the gift of best hiring practices and technologies, which can fast-track HR and recruitment operations and bolster efficiency.
Overall, it is clear why most businesses in Western countries developed economies outsource jobs to a foreign company. From hiring qualified professionals for a role to bolstering cybersecurity at a fraction of the cost, an outsourced team of experts rivals or surpasses the caliber of in-house hires. If outsourcing operations are on your radar right now, choose KDCI Outsourcing.
Headquartered in Pasig City, Philippines, KDCI Outsourcing has been a key contributor to the Philippine BPO industry, successfully delivering state-of-the-art outsourcing services to clients abroad since 2011. Speaking of services, its outsourcing solutions are broad. From travel hospitality to real estate, KDCI Outsourcing’s skilled workforce makes sure your business is primed for industry success.
As your outsourcing partner, we tailor our solutions according to your needs and workplace culture. Through our careful screening of our Filipino offshore team of professionals, you can count on us to recruit outsourcing staff that aligns with your vision and expectations.
Ready to take the next step? Contact us now, and bask in your newfound success with KDCI Outsourcing!
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
