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A study by McKinsey found that companies that prioritize customer experience achieve more than double the revenue of companies who don’t provide as good CX. This highlights the value of great customer service in business success and the importance of choosing how and who to outsource customer service operations to.
Holding 10-15% of the global outsourcing market, the Philippines is one of the leading outsourcing destinations globally, especially for customer service. Below are reasons why.
When outsourcing to an offshore destination, the biggest barrier is language. While English is an international language spoken all around the globe, many countries don’t have high English proficiency. Meanwhile, the Philippines is the 3rd largest English-speaking country globally and ranks 2nd in terms of English proficiency in all of Asia. This gives them an edge over other top outsourcing destinations like India, Malaysia, and South America, in terms of customer service, especially since their known to have a more neutral English accent.
Hospitality is one of the key traits of a good customer service professional. And this virtue of being warm and welcoming to guests and visitors is embedded in Philippine culture, passed down from one generation to the next. It’s in the Filipinos’ DNA to be hospitable, which is reaffirmed by the Philippine being one of the friendliest countries in the world. With this hospitality, Filipino customer service specialists have made a name for themselves as warm and friendly agents, offering best-in-class customer service.
As one of the key drivers of the country’s gross domestic product (GDP), the Philippine business process outsourcing (BPO) sector receives government support. From the Board of Investments, Philippine outsourcing companies enjoy tax holidays, tax exemptions, and simplified import and export procedures. Meanwhile, the Philippine Economic Zone of Authority (PEZA) provides incentives for companies in the BPO industry, including those providing customer support outsourcing services. These helped the industry to continuously grow despite the Covid-19 pandemic, a testament to the stability of the Philippines in terms of a customer service outsourcing destination.
The Philippines may not have the largest population, the most educated workforce, or the best infrastructure, however, it still manages to outshine other countries in terms of call center services. This is why the Philippines remains the call center capital of the world despite tight competition -- its large English-speaking population, high English proficiency, robust government support, competitive pricing and tax incentives, all make the Philippines a hard-to-beat outsourcing destination, especially for voice-based services like customer support and after-hours support services.
It’s almost impossible to talk about the Philippines as an outsourcing destination without mention of its significant cost saving potential. As a developing nation with lower labor costs relative to countries like the US, UK, and Australia, the Philippines can offer up to 70% cost savings through outsourcing. Not to mention, the cost of outsourcing already includes benefits, infrastructure, management fees, and so on, eliminating the requirement for many resources that contribute to even greater savings for foreign clients.
When it comes to outsourcing customer service and support to the Philippines, there are multiple arrangements you can engage in depending on your objectives and preferences. Below are four ways you can take advantage of Philippine customer service outsourcing!
Traditional call centers provide dedicated customer service teams that handle inbound and outbound calls. These centers are equipped with the necessary infrastructure and technology to manage high call volumes efficiently.
Key Benefits:
Dedicated offshore teams are exclusively assigned to your company, working as an extension of your in-house team. These teams can be tailored to meet specific business needs and are fully integrated into your processes.
Key Benefits:
Shared service centers provide customer service support to multiple clients. These centers use pooled resources to deliver cost-effective solutions without compromising quality.
Key Benefits:
Hire freelance customer service agents for short-term projects or to handle peak periods. This model offers flexibility and cost savings for businesses with fluctuating customer service needs.
Key Benefits:
Whether you choose to outsource customer service by working with one of the top call centers in the Philippines, by building your own dedicated offshore team, or by employing shared service centers or hiring freelancers, it’s important to follow the right process to ensure outsourcing success. Here are the steps you should take to help you achieve your customer service objectives through outsourcing.
Before outsourcing, you want to do a thorough review of your current customer service processes, understand the pros and cons of call center outsourcing that are specific to your business, and identify areas of improvement that can be addressed through outsourcing.. Determine which roles or processes you want to outsource, and list all the tasks involved. Know the level of complexity of the tasks, and already set criteria on the skills and experience needed when outsourcing the role or process.
With clarity on what you need, start looking into the top customer service outsourcing companies in the Philippines to find out whose services and expertise match your requirements best. The goal is to find an outsourcing partner who’s worked with companies similar to yours. This ensures a smaller learning curve, easing transition, minimizing errors, and maximizing efficiency.
When researching, start by looking at the companies’ websites and social media profiles. Check out case studies and portfolios to see their past work and gauge whether they can meet your expectations. And lastly, book meetings or calls to get better insights in the companies’ solutions and capabilities.
Once you’ve selected an outsourcing company, discuss expectations with your service provider. Talk about timelines, customer service outsourcing costs, potential hidden charges, and contract length. Timelines are crucial especially for companies who don’t have customer service teams ready to go. Meanwhile, costs and hidden fees need to be identified early on – will you be charged if there’s rework? How much do overtime pay cost? And if you choose to sign the contract, how long will it last, and what would happen if you want to end it early?
Knowing these details prior to contract signing helps you understand the agreement you’re entering, and will guide your outsourcing partnership, ensuring the best outcomes.
Your Outsourcing partner will source, hire, train, and vet your offshore customer service team in the Philippines. Then, you will work together in onboarding your offshore customer service team, introducing them to your systems and processes, giving them access to tools, and introducing them to key stakeholders.
Once they’re full onboarded, the last step is to manage your offshore team. This has never been easier with outsourcing partners managing everything for you. So you just receive reports, communicate regularly, and have meetings whenever needed to ensure alignment in terms of goals.
How do you provide the best experience to your customers while being efficient and cost effective? The answer is to outsource customer service to the Philippines, particularly, to a company like KDCI Outsourcing with over a decade of experience providing high-quality customer support to customers in various industries like retail, healthcare, and property management.
Learn more about outsourced customer service with KDCI. Contact us today!
Bookkeeping is the management and organization of financial transactions, keeping them in systematic record for a company or individual. The reason why someone would outsource bookkeeping is to help keep track of a company’s financial success, which is essential to the future growth of a business.
Having experienced bookkeepers on your team is important to the success of your organization. Experienced professionals can generate accurate financial reports and manage transactions seamlessly.
Although some businesses are able to staff their own bookkeepers in-house, many companies are looking for an alternative option. The answer several businesses have found is to outsource their bookkeeping team abroad, specifically to the Philippines.
Outsourcing or offshoring is a great option for your company because it has many benefits overall. Being able to operate offshore your bookkeeping team helps relieve any extra burdens that might be in-house, giving your company more flexibility. Outsourcing also provides you with a wide range of skilled professionals in accounting, who are ready to support your business with any bookkeeping needs.
Although there are many countries famous for their outsourcing services, we found that the Philippines is becoming a top outsourcing destination for many reasons.
One of the most attractive benefits of outsourcing bookkeeping to the Philippines is how cost-efficient it is for your business. Because of the lower labor cost in the Philippines, it is much more cost-effective for your business to outsource your bookkeeping team.
For example, the average bookkeeper in the United States makes about $45,500 USD, annually while the average bookkeeper in the Philippines makes about $6,000 USD.
With such a significant difference, despite extra costs that come with benefits, resources, and other factors, outsourcing to the Philippines is still up to 60% lower than hiring an onshore staff in the US. This benefit attracts many companies throughout the globe to outsource their bookkeeping needs to the Philippines.
Outsourcing companies provide a wide range of experienced professionals in the field of bookkeeping. With the Business Process Outsourcing (BPO) industry growing, about 1.3 million Filipinos are being employed, with many individuals going into the field of finance and accounting. Many professional outsourced bookkeepers in the Philippines are experienced in accurately recording your company's financial transactions. These individuals can manage them in an organized manner, reducing the risk of penalties and errors that may arise.
Many Filipino bookkeepers are also updated on the most recent tools and resources for bookkeeping such as Quickbooks and Microsoft dynamics 365 Finance & operations. Using the most efficient technology allows for the most accurate records and management of company finances.
Another advantage of outsourcing bookkeeping services is the ability to adjust your team easily. Depending on your needs, you can scale the size of your bookkeeping team. With this flexibility, you can quickly adjust to changing needs and effectively manage your company’s finances.
Managing an in-house bookkeeping team can be time-consuming, leaving less time for other important tasks that your company has. One of the many benefits of outsource bookkeeping allows you to focus on core business activities such as sales and marketing, that drive revenue growth.
Businesses that outsource their bookkeeping team also save time and costs when it comes to training new employees. By outsourcing bookkeeping services, it eliminates the need for extensive training and allows for a smoother transition. Many Filipino bookkeepers are experienced and well-versed in this field, giving you the most accurate records and transactions.
If you have never outsourced or offshored a team abroad, you may be unsure of how to start building your bookkeeping team. Below, we have broken down this challenging process into 5 steps to help you outsource your bookkeeping team!
Based on your company's needs, you can determine the specific bookkeeping services needed by your corporation. Knowing which specific services, such as payroll processing or general ledger management, can help you build a strong bookkeeping team.
A vital aspect when outsourcing bookkeeping is to find a reliable outsourcing partner such as KDCI Outsourcing, to help build your team. When finding an outsourcing partner, it is important to find a firm that you can trust, rely on, and seamlessly collaborate with.
Communication is key when it comes to an outsourcing partnership and making sure you communicate your needs is important for smooth collaboration.
Your outsourcing partner should be able to support your company and should be like an extension of your team. This support should not stop at just helping manage your operations; a good outsourcing partner should grow with your business, giving valuable feedback to help you improve your operations to achieve your business goals.
For the best outcome, ensure your outsourcing partner has experience using bookkeeping tools and resources. It is important to use reliable and credible accounting software, for accurate records and quality solutions.
Also implement clear communication channels, for team meetings, progress reports, or any concerns you may have during the partnership.
Outsourcing your bookkeeping eliminates the need to conduct training, allowing you to reallocate resources to better address your financial needs.
Create a thorough plan to transfer bookkeeping responsibilities to your partner. The plan should include a list of expectations, deadlines, and progress evaluations. Share any essential information about business processing as well as inform them about your company’s communication style and work systems.
The last step is to evaluate and review progress as often as necessary for growth and improvement. One way to measure growth is to set up key performance indicators (KPI) which are tracked regularly. Over some time, you will be able to evaluate performance, and depending on your current needs, you can optimize operations to improve your business.
Also continue to communicate any concerns or further adjustments to your partner; set up meetings whenever necessary.
We understand that it can be difficult to find a partner for outsourcing bookkeeping, that you can rely on and easily collaborate with, and goes beyond providing services, but is set on helping your company grow.
Here at KDCI Outsourcing, we are committed to helping you build an offshore bookkeeping team that is dedicated to addressing your accounting and finance needs. With a team of experienced and highly skilled individuals who specialize in finance management, credit control, general ledger, and more we'll help you achieve your business goals.
Learn more about outsourced bookkeeping, finance, and accounting. Contact Us today!
Call center services, also known with contact center and call center outsourcing, refer to a type of support function which handles interactions with customers or the like. This can come in multiple forms, such as through calls, emails, live chats, and other communication channels. These may also revolve around fielding incoming communications (inbound) or conducting outreach campaigns (outbound). The goal of call center services is to improve customer satisfaction.
As a service, its benefit for clients is its ability to streamline certain business processes like customer service, tech support, admin support, or sales. The goal is to enhance the overall operational efficiency of an organization.
When it comes to call center services, they may come in the form of calls, emails, live chat, or any other form of communication. And when classifying them into different types, there are two overarching categories and several services under each.
From the word “inbound,” this type of call center service refers to all incoming communications. Below are the most common types of inbound communications that call center specialists handle.
The most common call center service is customer support. With a large number of B2C or direct to consumer businesses, many are looking for services that will help them answer customer queries, assisting with their complains and issues.
As companies becoming increasingly digitized, it’s become more common for people to encounter technical issues or difficulties, requiring technical support. This service aims to provide assistance with technical issues, such as through troubleshooting or guiding customers through problem-solving processes.
With many deliveries and shipments happening all over the world, there are bound to be hitches. And that’s what order processing services are for – handling calls related to product orders such as by taking orders, processing payments, and confirming deliveries.
There’s a rise in digital products, and with it comes the need for help desk services which provide support and assistance to users or customers with technical issues, inquiries, and service-related requests. As demand grows, more businesses are also evaluating the cost to outsource help desk services to ensure they can scale support efficiently without overspending.
This service provides assistance on booking and managing services for various services such as hotels, flights, restaurants, and events. The primary task involves securing and modifying bookings according to the customer’s needs.
Similar from reservation services, but a bit more broad are concierge services, which offer recommendations, arrange transportation, plan itineraries, and even handle special requests to help customers, usually in the context of travel.
The opposite of inbound, outbound call center services refer to all outgoing calls conducted. Below are the most common types of outbound call center services that call center specialists handle.
The most common outbound call center service is telemarketing, where an agent conducts sales outreach, calling people to promote products and services.
Another reason to do outbound calls is to gather data. Market research services involve calling people to survey or gather feedback to understand customer preferences and market trends.
This type of service focuses on after-sales care, and involves reaching out to people to follow-up on their satisfaction with products or services
The Philippines is the world’s call center capital! Why?
Besides being known for its significant cost savings because of its lower cost of labor, the Philippines has excellent English, making Filipino call center agents amazing at communicating over calls.
The Philippines also has a very high literacy rate, ensuring there’s no shortage of talent when it comes to their call center companies.
Together, these contribute to the Philippines’ excellent track record as a reliable call center outsourcing destination. This also paved the way for the steady growth of its call center and BPO industry through the years!
Once you’re convinced you want to outsource to the Philippines and are aware of the pros and cons of call center outsourcing, the next step is getting started. Philippine customer service outsourcing can sound intimidating, but it’s actually pretty simple. To break things down for you, we listed the process into 5 steps so you have a clear idea of how things will go.
Before starting anything, know what you want to outsource. With the different types of call center services listed above, it should be easier for you to identify which particular service you need.
But aside from that, you should identify how much work needs to be done. How many calls need to be handled or conducted every day, week, month? For how long will you be needing the service? Will there be surges in call volume or will it be relatively consistent?
Make sure you have the answers to these questions before you even meet with any outsourcing company to discuss work arrangements.
Once you have a clear picture of what you need, it’s time to shop around. The best method to find a reliable outsourcing partner is by referral. Do other businesses in your network have an outsourcing partner they can recommend? If not, there’s always Google.
Do a quick search and you’ll find numerous Philippine call centers. To make things even easier for you, here are the best call centers in the Philippines and help desk outsourcing providers to get you started. All of these companies have multiple ways you can connect with them to learn more about their services.
Pay attention to the details when communicating with them. While all customer service outsourcing companies offer the same benefits – cost savings, access to talent, specialized skills, etc. Each company would have an edge. Some are more cost-effective, some are more technologically advanced, some provide more flexibility in terms of contract, and some offer multiple engagement models to accommodate different needs.
At the end of the day, the right outsourcing partner will depend on your priorities.
Once you’ve selected the outsourcing partner, you’ll start planning on how to get your offshore call center operations started. This process involves setting expectations – what are the key performance indicators (KPIs) they have to meet? What hours will they be working? How many agents will you have dedicated to you? What are the payment terms? Are there any hidden charges, and how do you avoid them?
These are important questions to answer during your discussion with your outsourcing partner because it will prevent any surprises or disappointment later. It also helps you finalize the details that will go into your contract!
After contract signing, the next step is for your outsourcing partner to source, train, and vet your offshore call center team in preparation for their work for you. They’ll undergo training for your brand, products and services, and will be equipped with the necessary tools to support your customers. This involves getting accounts and credentials to communication channels where they’d connect with your customers.
These efforts go toward preparing them to provide your customers with the best service, ensuring positive customer experiences, reflecting well on your brand. Another objective is to ensure they have what it takes to integrate with your system and culture, being able to use your tools and represent your brand to customers.
And once your offshore call center team is ready to go, you will be given a quick demonstration to prove their readiness. With your go signal, they’ll begin servicing your customers under the guidance and supervision of your outsourcing partner.
You’ll receive regular reports on how your call center is doing, with feedback for improvement. With your call center taken care of, you can focus on other areas of your business, streamlining your processes and optimizing the use of resources.
Now that you know everything you should about call center services, it’s time to work with the best call center Philippines has available. Reach out to a reliable call center company in the Philippines!
At KDCI Outsourcing, we specialize in providing tailored call center services, with focus on customer service & sales, retail & eCommerce support, administrative support, and more! Our goal is to streamline your call center operations using AI and automation for maximum cost savings and efficiency.
Learn more about our call center services. Contact us today!
Content moderation services, sometimes used interchangeably with social media moderation services, are a type of service that involves a third party reviewing, monitoring, and managing your user-generated content on online platforms, typically social media, to ensure adherence to your company’s standards and guidelines. The objective of content moderation services is to remove inappropriate or offensive content to enforce community guidelines and terms of service to maintain safety, appropriateness, and alignment with a brand’s values.
Such a service is highly sought after because online scams and illegal content that are harmful to users are all over the internet, and it takes a lot of time and effort to go over all content, analyze their intent and impact, and decide whether they are suitable to the platform and brand or not.
This process entails exposure to an overwhelming amount of content, which can be exhausting and stressful to the moderator. And the leading reason why companies hire content moderators is because professionals have found a way to quickly and accurately evaluate content, while managing their stress and emotions. Not only will this keep your online platforms pleasant for your users, it will also help optimize your time.
The Philippines is the world’s call center capital because it has 3-4 million employed workers, and it makes up 10-15% of the world’s BPO industry. As a top outsourcing destination in 2024, no wonder that the Philippines is also one of the leading countries when it comes to outsourcing social media management, specifically content moderation. Why? We’ve listed the benefits below!
The hourly cost of content moderation services in the United States is $25 - $49 while outsourcing it to the Philippines costs $10 - $15 on average. That's almost 70% savings!
Not to mention, hiring content moderators requires overhead and direct management. On top of paying their salary, you need to provide benefits and paid leaves. You also have to oversee their work yourself, training them, doing regular quality checks, and giving timely feedback for continuous improvement. Not only will the costs add up, it’s also time consuming.
Meanwhile, if you work with a content moderation agency like KDCI Outsourcing, they’ll manage everything for you – hiring, training, and onboarding, all the way to managing your day-to-day operations, as well as providing reports and recommendations. They do all of these for one flat rate paid monthly, helping you reduce costs and save time.
Did you know that Facebook alone employs over 10,000 social media content moderators in the Philippines? The reason why a global giant like Meta would choose the Philippines for its social media content moderation is because of the Philippines long-standing reputation of having high-skilled workers.
In fact, there are 39.84 million employees in the Philippines with 1.3 million employed in the outsourcing industry. Holding 10-15% of the world’s BPO market, it’s only natural that many companies, small or large, are looking to hire skilled labor, like content moderators, from the Philippines.
Content moderation is one of those tasks that require cultural knowledge. It’s not enough to know the English language, you need content moderators who understand Western culture to understand context and nuances of content to accurately evaluate their appropriateness and fit with a company’s branding and community guidelines.
Among the many English speaking countries, especially in the more affordable outsourcing destinations, the Philippines has the best cultural compatibility with the United States. As a previous US colony, the Philippine culture is closely aligned with North American culture, with Filipinos able to understand American expressions and pop culture references. This makes Filipino content moderators a great option for screening Western content.
Outsourcing a process like content creation puts the burden of management on the outsourcing agency. This means you can scale your operations without worrying about maintaining headcount. Just communicate the changes to your outsourcing partner, and they will make the changes for you.
This flexibility is invaluable for businesses, especially in a highly competitive market where agility can make or break one’s success.
Business process outsourcing rakes in around $30 billion every year, and is one of the main drivers of Philippine GDP. As one of the strongest industries in the country, outsourcing is getting support from the government in the form of special economic zones, tax incentives, and laws and legislations that support the industry.
The government is making efforts in improving infrastructure, particularly in telecommunications and economic zones, like the Philippine Economic Zone Authority (PEZA), that grants outsourcing companies fiscal tax incentives to attract more global clients.
And to fuel the BPO economy, the government is also investing heavily in education to upskill the workforce. And they’re rolling out policies like the Data Privacy Act in 2012 and partnering with the private sector to ensure business continuity and sustainable growth of the BPO industry in the country.
With support from the Philippine government, outsourcing companies are able to enjoy robust telecommunications, modern office spaces, better transportation, growing IT infrastructure, redundant power supply, and security measures that support data transfer.
As remote work becomes increasingly popular, the demand for outsourced services has also increased post-pandemic, highlighting the need for Philippine infrastructure to pick up its pace in development. And with government investment, companies are enjoying faster and more reliable internet. Transportation to and from central business districts where majority of BPO companies are located has also been smoother. And lastly, there have been cybersecurity measures and data privacy protection to support the growth of the Philippine IT BPO industry – which are valuable to content moderation.
Since the early 1990s, the Philippines has begun outsourcing numerous services to Western countries. And today, it’s one of the top outsourcing destinations, especially for services like content moderation, requiring good communication.
Along with their exceptional English proficiency, cultural compatibility, and lower labor rates, the fact that the country had many successes in terms of providing outsourced services to global companies instills trust, also fueling demand.
Every endeavor has its benefits as well as drawbacks. When it comes to content moderation, outsourcing to the Philippines also presents some downsides that you must consider before working with a Philippine content moderation agency.
One of the biggest challenges when it comes to content moderation is the difference in time zone, especially between the Philippines and United States. With the two nations located on opposite sides of the globe, time zone differences can hinder communication and collaboration.
This is why most Philippine companies adapt shifting schedules to accommodate your preferred schedule, whether that means working your hours or after hours. They also set up clear and reliable communication channels to ensure seamless collaboration and minimize disruptions.
As mentioned before, cultural understanding is highly important in something like content moderation. While Filipinos are very Westernized in terms of culture, there are still differences that may be lost to Filipino content moderators.
While this margin of error may be negligible to some, it’s a concern that should be considered nonetheless. And a great way to mitigate this is by training your offshore content moderation team. By working hand-in-hand with your Philippine outsourcing partner, you can ensure your content moderators are able to filter out the kind of content you want much more accurately.
The difference between doing things in-house versus outsourcing is the amount of control and oversight you have over your content moderation. When you hire a third party to take over the process, there’s a chance that quality control is not quite how you’d like it. This is especially true when you work with more than one outsourcing partner or have part of your content moderation conducted in-house while some are outsourced.
There are bound to be inconsistencies when you’re not the one managing the process. And while you can work as closely as you can with your outsourced partner, especially in the beginning while they are still getting used to the way you do things, your limited control puts you at the mercy of your service provider. This means that if they suddenly decide to not provide services, you’re gonna be in a pickle!
A great way to prepare for this is to assign a contact person in-house who can liaise between your team and your offshore content moderation team. This person should be a subject matter expert, who can serve as a back-up in case things go awry with your outsourcing partner. This person will help with transitioning the process either bringing it back in-house or outsourcing it to a different company.
When outsourcing content moderation, you have to give your service provider and your offshore team access to your content. This presents a cybersecurity and data privacy risk, which risks significant legal and reputational damage.
To avoid this, make sure your service provider has strict access controls, uses encryption for data transmission and storage, and complies with international standards such as GDPR and CCPA. Not only should they have these in place, they should regularly conduct quality checks to ensure adherence to industry best practices when it comes to data privacy.
Working with a team on the other side of the world is possible in the 20th century thanks to advanced communication technologies and the internet. However, the Philippines has regular typhoons that can cause power and internet disruptions.
These can disrupt operations, lowering productivity and even impacting the business on a bigger scale. Such is the risk of outsourcing any process to the Philippines; but the same can be said even if you were to do content moderation in-house. There are bound to be disruptions due to unforeseen events.
The best prevention is preparation. Work with an agency that has redundancy measures in place to ensure uninterrupted services. This usually means they equip your offshore team with power stations and secondary internet sources to ensure productivity and that KPIs are met.
Most outsourcing companies have a fixed fee, and that includes the initial setup and transition costs already. However, it’s possible as well that these fees are not yet included. In the case of the latter, you can accumulate costs that are beyond your budget, nullifying the cost benefits of outsourcing to the Philippines to begin with.
To avoid this, you should ask your service provider early on about the costs. Be upfront about your budget and ask about any additional costs you may incur before signing any agreements to make sure you don’t pay more than you’re willing.
Finding the best companies that offer reliable and high-quality content moderation services can be challenging. That’s why we’ve done the heavy lifting and listed the ten most reputable, ranging from outsourcing companies to marketing agencies.
KDCI Outsourcing is a premier BPO company in the Philippines, known for providing comprehensive outsourcing services. They offer robust content moderation services that include social media monitoring, community management, and user-generated content review, ensuring compliance with platform policies.
Moderation Asia is a Filipino company specializing in content moderation and digital community management. They offer real-time moderation, user-generated content review, and compliance enforcement to ensure safe and engaging online environments.
GetCRAFT is a Filipino content marketplace that connects brands with content creators and moderators. They provide content moderation services that include social media monitoring, community management, and user-generated content review.
Gaggle is a Philippine-based company that offers content moderation services, primarily focusing on educational institutions. Content Moderation Services: They provide tools and services for monitoring and moderating student-generated content to ensure a safe and productive learning environment.
Teleperformance is a world-renowned BPO company with extensive operations in the Philippines, known for its exceptional customer service. Their content moderation services include comprehensive screening, user-generated content review, and compliance monitoring, utilizing advanced technologies to ensure platform safety.
Pure Moderation is a specialized content moderation and BPO service provider operating globally, including in the Philippines. They provide tailored content moderation solutions such as real-time monitoring, social media management, and AI-powered moderation tools to safeguard online communities.
Truelancer is a global freelance marketplace offering a wide range of professional services, including content moderation. They connect clients with skilled freelancers who provide various content moderation services, such as text, image, and video review, ensuring compliance with community guidelines and standards.
TrueLogic Online Solutions is a leading digital marketing agency in the Philippines offering a range of online solutions including SEO, web development, and social media management. Their content moderation services include monitoring and managing user-generated content across various platforms to ensure adherence to community guidelines and maintain a positive online presence.
Piton-Global is a renowned outsourcing provider in the Philippines that specializes in back-office support and customer service. They offer comprehensive content moderation services that leverage human expertise and advanced technologies like AI and machine learning to monitor and manage user-generated content effectively, ensuring compliance with local and international regulations.
Aegis Global, now known as Startek, is a global customer experience management company with operations in the Philippines. They provide content moderation services as part of their customer experience management solutions, ensuring user-generated content is monitored and managed effectively.
Ensuring your content adheres to community guidelines to provide the best experience to your audience plays a huge role in maintaining your brand’s reputation. With such high stakes, most companies choose to work with reputable service providers, with a proven track record of providing content moderation services that aren't just reliable, but are also cost-efficient and scalable.
At KDCI Outsourcing, we excel at building offshore marketing and social media management teams that specialize in content moderation. Not only do we vet all specialists to ensure they have the expertise and experience you’re seeking, but we also look for people who have the cultural fit with your organization, ensuring the best communication and the most seamless collaboration.
Learn more about marketing, social media, and content moderation outsourcing services.
Contact us today!
Game Art Outsourcing is the process of hiring third party designers to create visual assets for video games. The art works involved include concept art, 2D sprites, 3D models, animations, and more. These assets define the visual style and aesthetic of a game, shaping its overall appeal and impacting player engagement.
Game development companies typically collaborate with specialized outsourcing firms or freelance designers with expertise in game art to access a diverse pool of skills and expertise that may not be available in-house. This approach allows studios to focus on core game development tasks while ensuring that the visual components of the game meet professional standards.
Outsourcing game art can be particularly beneficial for development projects requiring specific art styles or technical capabilities. Doing so can speed up production times, reduce costs, and increase quality to meet the expectations of modern gamers.
The role of art in gaming is huge. It’s one of three primary elements that make up video games, and may just be the most important as it creates the look and feel of the game. With such an important role to play in game development, many may feel apprehensive in getting outsiders involved. However, more and more game development companies are outsourcing. Here’s why!
There’s a rising demand for game design artists and also a talent shortage for game art designers, forcing gaming companies to look offshore for opportunities. Among the many offshore outsourcing destinations, Philippines is one of the top choices, especially for design, with its wide pool of skilled talent.
By partnering with a design outsourcing company in the Philippines, game developers can solve their manpower shortage, giving them more elbow room to focus on developing and improving their game for faster production and time-to-market.
Rather than hiring a game art designer in-house, it’s easier to outsource and let the game art outsourcing companies worry about the many costs associated with staffing. While they take care of the true cost of outsourcing, you get to leverage the lower labor costs, especially if they’re in a developing country.
And because your designers are outsourced, you can get only the coverage you need, whether that’s on a part-time basis, full-time, or project-based. This flexibility helps you optimize your spending, helping reduce costs and improve ROI.
While game developers have a deep understanding of the technical aspects of game design, they cannot replace designers who have an eye for visuals. By outsourcing external talent, game development teams can gain a wider expertise, providing stronger imagination and unexpected artistic vision to video games.
With more hands and minds on deck, it’s also much easier to keep track of fresh trends in gaming, helping a gaming company adapt new best practices and staying on trend.
Game art outsourcing reduces risk by providing access to a pool of experienced designers who can deliver high-quality output and adhere to deadlines, minimizing the chances of subpar work and avoiding project delays. Additionally, outsourcing spreads the workload across multiple teams, reducing dependency on a single in-house team and mitigating the impact of any unforeseen issues.
Art design, especially in the context of game development, is a niche in creative design. Given this, it can be challenging to find professional designers who specialize in this specific area. And even within game art design, there are genre-specific niches, platform-specific niches, and even art-style niches that further complicate the hiring process for designers.
Rather than spend precious time looking for qualified designers who meet the requirements of the game you’re developing, it’s easier to outsource game art design and let an outsourcing company source the talent you need.
When the problem of staff shortage in game development is addressed via outsourcing, turnaround times are shortened. This approach eliminates the delays associated with recruiting and onboarding full-time staff, allowing studios to quickly ramp up production.
Because a game art design studio brings expertise in various art styles and technical skills, each task is going to be handled by experienced professionals, leading to efficient and high-quality output.
Additionally, outsourcing enables parallel development, where different aspects of the game can progress simultaneously. While the in-house team focuses on core game mechanics and design, the outsourced team handles art production. This division of labor streamlines the development process, reducing bottlenecks and leading to a faster time-to-market for the game.
With outsourced game art design teams, the burden of maintaining the staff falls onto the outsourcing partner as you’re only bound by the terms of your contract. This means that you have the flexibility to scale your design operations up or down as needed.
Outsourcing allows for rapid adjustment to changing project requirements or timelines without the long-term commitments and overhead costs associated with hiring full-time employees. Whether you need to quickly ramp up production for a major release or scale down during slower periods, outsourcing provides the flexibility to adapt efficiently.
Moreover, outsourcing partners can provide access to a broad range of skill sets and expertise that might be difficult to maintain in-house. This flexibility ensures that you can bring in the right talent for specific phases of your project, from initial concept art to final animations and visual effects.
By leveraging outsourced teams, game developers can maintain a lean internal structure while still having the capacity to handle large-scale or highly specialized tasks, ultimately leading to more efficient project management and resource allocation.
Game art outsourcing allows for the use of specialized technologies through outsourcing partners, helping to maintain competitiveness.
Because these design outsourcing companies employ high end software for 3D modeling processes, which might include production against quality textures or any other forms required during the development phase, game developers can create high quality assets, which involve models that are more realistic or detailed than would be possible using traditional techniques among other things.
The use of this advanced technology makes it possible to produce highly detailed realistic looking game assets, meeting the expectations of gamers and better positioning the game in a highly competitive market.
Designing concept art, 2D sprites, and 3D models is no walk in the park. Finding a good designer to create amazing game art requires a unique blend of artistic talent, technical skills, and familiarity with specialized software, which can be incredibly challenging in a highly competitive market with talent shortage.
This is where outsourcing to the Philippines comes in. With a reputation for providing custom creative design solutions to brands all over the world, KDCI Outsourcing can provide you offshore game art designers in the Philippines who can help turn your ideas into a beautiful game.
Learn more about gaming outsourcing. Contact us today!
As Rob Lamberts, MD puts it in his article on American healthcare customer service, “...the ridiculous wait times, the unreasonable and confusing cost of care, and the plunging morale that people routinely face in medical practices…[gives] a frightening picture of a system supposedly dedicated to helping people.”
Given the notoriety of customer service in healthcare, hospitals and clinics are presented an opportunity to set themselves apart by providing excellent patient customer service. Not only will this give you a good reputation, attracting more patients, but more importantly, it gives ailing people the help they need. And to help you do that, we’ve listed recommendations from some of the best customer care specialists in the healthcare industry.
The National Institute of Health emphasizes the importance of having healthcare workers, including healthcare customer service representatives, that have good psychological traits and communication skills when it comes to dealing with patients to foster better care outcomes. This includes being empathetic and attending to the patient’s needs, both practical and emotional.
Aside from this, customer care teams in healthcare ought to communicate with patients well, especially in the context of wait times in customer support. While it’s unavoidable to have surges in customer queries from time to time, it helps to communicate clearly and set expectations with your patients. Put yourself in your patients’ shoes and help them understand what’s going on. Are there 5 more people ahead of them? Let them know!
In the advent of artificial intelligence (AI), it’s never been easier to empower human agents. While this same technology gives patients the option for self-service support, significantly reducing the volume of customer queries that need to be addressed by customer support specialists, customer service agents will also have AI and machine learning tools at their disposal.
With such technology, healthcare customer service representatives can have updated information readily available. They can generate insights from patient data, analyzing their patient records and history. Not to mention, they can generate call scripts to help respond to patients, significantly enhancing the efficiency of patient care.
Patient-centric care doesn’t come naturally to most people. This is why healthcare institutions need to invest in training their teams. As shown in the results of this study, training is one of the keys to improving service excellence in healthcare, and training customer service agents on communication is a surefire way to improve customer satisfaction and retention.
According to Learning Everest, an effective customer service training program includes skills training, competency tests, and consistent monitoring and feedback. In particular, offering scenario based training to customer service agents appears to yield better results than traditional learning.
Long wait times are the biggest killer of customer satisfaction. Based on a survey conducted by Zendesk, the top indicator of bad customer service is long hold/wait times. Especially in American healthcare, patient customer service is notorious for making people wait.
The best solution to this is automation! By introducing automated queue management systems, repetitive tasks like answering basic questions and assigning patients to customer service representatives no longer need manual work, freeing up human agents to manage complex inquiries more effectively.
One bad experience is enough to nullify past good experiences, especially in customer service. As a healthcare provider, it is important to be consistent in providing high-quality customer support to patients for maintaining service excellence. But even the best agents can have their off days, and quality of service can vary from agent to agent, leading to inconsistencies in service.
A way to workaround this problem is to streamline the customer service process in your healthcare or clinic through automation and implementing chatbots. Automating repetitive tasks frees up your agents; meanwhile, chatbots can solve simpler patient concerns. These not only create more time to handle complex issues, but leave agents with more emotional energy to empathize with patients.
Another way to improve customer service in healthcare is by increasing efficiency by optimizing your channels and platforms. This means going omnichannel, giving patient support on phone, email, chat, social media, and video to cater to patient preferences and needs. By integrating these channels and platforms altogether, patients get seamless, user-friendly experience.
In a 2023 study published in the National Library of Medicine, researchers found that “[f]eedbacks provide evidence to guide health care organizations in improving the overall experience of patients and the quality of services that they provide.”
After all, patient feedback is a valuable source of service quality. When you actively survey or read reviews online, you get an understanding of how they view your brand. This is a gold mine of actionable enhancements you can implement in your hospital or clinic.
If there’s any industry that deals with life and death, that’s healthcare. You never know when an emergency is going to happen, that’s why it’s crucial to have support always ready to help patients no matter the time of day.
As a matter of fact, studies show that after-hours access to primary care practices is linked with lower emergency department use and less unmet medical need, ensuring that patients receive timely care and reducing the strain on emergency services.
Many of the enhancements in patient customer care outlined above take time and resources to implement. While large healthcare institutions can invest in these changes, there are plenty of hospitals and clinics that require more cost-efficient and lower-risk options. Such is driving demand in healthcare outsourcing, with as much as 80% of healthcare leaders planning to outsource some form of service.
Through outsourcing, healthcare providers can reduce costs, improve efficiency, and enhance customer service quality and patient satisfaction in healthcare customer service. Because customer service agencies have the technological infrastructure and resources already, hospitals and clinics can leverage these to adapt technologies and best practices when it comes to deploying patient-centric, consistent, and high-quality customer care.
There are several routes hospitals and clinics can take when it comes to improving their healthcare customer service. One of them is outsourcing due to its lower cost and lower risk perks. Especially when outsourcing to offshore locations like the Philippines, the world’s call center capital, healthcare providers can improve patient care quality while increasing return on investment (ROI).
As an established customer service outsourcing company, KDCI Outsourcing has extensive experience providing support to companies in multiple industries, particularly healthcare institutions in the US. This means that we not only provide offshore staff to help augment their manpower shortage, we build them results-focused offshore customer service teams in the Philippines that have experience working in healthcare. This entails little to no learning curve when it comes to healthcare lingo, and ensures seamless integration with their organizations.
Learn more about healthcare customer service outsourcing in the Philippines. Contact us today!
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As businesses continuously embrace (and leverage) digital transformation, efficient data management for business becomes more and more critical. Since businesses, no matter the size, generate vast amounts of data on a daily basis — from invoices to customer records — data entry serves far more than its traditional administrative function. For smart businesses, data holds so much power such that the accurate management of it serves as a core driver of decision-making and ongoing growth.
A $5.2-billion industry with a compound annual growth rate of 9.5%, the data entry service market now serves as an indispensable asset for businesses across various industries. Far from being an afterthought or a nice-to-have, companies in the finance, healthcare, eCommerce, and tech space maximize data entry to maintain operational efficiency.
It’s because of this that data entry outsourcing became a popular option. For organizations across the US and Europe looking for significant cost savings and improved scalability in data entry, business process outsourcing providers in the Philippines have become the go-to.
So, in this article, we’ll break down the nature and benefits of data entry outsourcing, as well as provide you with a list of reputable outsourcing companies that you can choose from as you delegate your data collection and data entry projects.
Let’s begin.
Data entry outsourcing is the process of enlisting the services of a third-party to manage one’s data entry tasks. These typically come in the form of entering data from physical documents into digital formats, managing and updating databases, and processing various forms of information. Some common examples include product data entry, image data entry, invoice data entry, as well as data mining, data collection, and data cleansing.
In a highly digitized world, data is the lifeblood of operations, strategy, and decision making. However, entering data into systems, ensuring their accuracy, and doing so efficiently can be tedious. Especially with the threat of data breaches and cybercrime, data entry has become more delicate, requiring thorough planning and robust measures for security, risk management, and data recovery.
This is why data entry specialists are one of the most in demand roles in outsourcing. Not only does outsourcing data entry increase efficiency, improve accuracy, and reduce costs, it also puts the burden of data protection on the service provider.
Outsourcing companies that handle data deal with sensitive information, which, when accessed by unauthorized users, can lead to penalties, damaged reputation, and loss of business. As service providers, data entry outsourcing companies are required to maintain robust security measures to protect client data. These include data encryption, secure access controls, and compliance with data protection regulations.
Additionally, outsourcing data entry provides flexibility to scale operations up or down based on your data conversion, data management, and data capture needs. It also allows companies to focus on core business activities and makes it possible to access specialized expertise and the latest technologies, ensuring efficient and accurate data processing. You may also read what Industries in San Diego, California outsource data processing to further reinforce the notion.
Altogether, the benefits of outsourcing data entry make it a cost effective, low-risk, and efficient method of ensuring data is encoded properly into systems for proper data analysis and utilization.
It has long been established that when it comes to business process outsourcing (BPO services), the Philippines, with its talent pool and modern hubs, has been a top destination for US companies looking for offshore or outsourced staff.
As in several business services like customer service, IT support, and HR solutions, data entry is also among the services that Philippine BPO companies prioritize (and take pride in). It’s no wonder it’s now one of the most in-demand functions handled by outsourcing providers across the country.
Several, with cost-savings being one of the key selling points, given the fact that labor costs in the Philippines are lower compared to the US. Beyond this, however, data entry outsourcing in the Philippines also has the following business benefits:
Data entry specialists in the Philippines are well-trained in both administrative and technical tasks. As such, it’s easy for them to learn your systems and empower your team to leverage the data you have. With English proficiency levels that are at par with inshore staff, they also seamlessly integrate with your existing teams.
Given the long-standing reputation of the Philippines in providing data entry solutions, most companies have heavily invested in compliance and cybersecurity requirements. So, you can rest assured that your valuable business data will be managed by competent staff using efficient data entry systems.
Let’s face it — business needs are rarely stable. This is why one of the most appealing aspects of outsourcing data entry tasks is its scalability. Since you are not hiring and onboarding the data entry specialists yourself, you can rely on outsourcing providers to offer you with agile engagement models, so your data entry team can easily expand to match business growth.
Now that we’ve covered the whats and whys of outsourcing data entry, let’s explore the options available to your business. Let’s talk about the data entry outsourcing companies that you can choose from.
The Philippines makes up approximately 15% of the global market share for business process outsourcing, with data processing as one of the top outsourced data entry services. At the same time, there are hundreds of BPO companies in the Philippines, making it difficult to choose the right service provider for your data entry needs.
Below is a list of the top 10 data entry outsourcing companies we recommend based on their reliability, digital presence, and Google reviews.
KDCI Outsourcing provides tailored data entry outsourcing services with a focus on accuracy and efficiency, leveraging cutting-edge technology and a highly skilled team. They specialize in creative and eCommerce sectors, building custom offshore data entry teams in the Philippines that not only fit specific industry needs, but also are a great fit for the unique brands they partner with.
As one of the leading Philippine outsourcing companies, KDCI Outsourcing caters to a number of clients from middle-sized businesses to even start-ups who are desperately looking for creative, technical, as well as administrative processes. We recommend them for businesses, especially start-ups and SMEs, looking for the right fit in terms of sourcing offshore talent for better operational efficiency and adherence to data accuracy standards.
Sourcefit is yet another data entry service provider that offers high quality data entry outsourcing services with focus on quality and customization, and utilizing advanced software to ensure data integrity. They’re known to use advanced software for ensuring data integrity and can scale operations up or down as per client needs, making them an ideal choice for businesses whose work volume fluctuates.
As a versatile outsourcing firm, Sourcefit caters to various industries including healthcare, finance, and telecommunications. They provide tailored solutions to improve productivity and profitability. These can be useful for companies looking for scalable and reliable data entry solutions who need to maintain high data standards across various sectors.
Outsourced provides comprehensive data entry services that prioritize speed and accuracy, supported by a team of dedicated professionals. Their approach involves the use of cutting-edge automation tools to streamline data processes, reducing human error and enhancing efficiency.
They mainly target mid to large businesses across tech, finance, and marketing industries, offering a broad range of outsourcing solutions, thereby making them an excellent choice for companies looking to leverage technology for accurate and efficient data entry.
Flatworld Solutions offers robust data entry services that deliver high-quality results through a combination of human expertise and automated processes. Their edge lies in their global delivery model, which provides uninterrupted 24-hour service with a fast turnaround time.
As they’ve built a reputation for flexibility and their client-oriented approach in industries like healthcare, insurance, legal, etc. They are recommended for businesses that demand round-the-clock data entry services with continuous productivity and efficiency.
OBI Services are known for their attention to detail, providing excellent and meticulous data entry services. They typically work with small to medium-sized enterprises (SMEs), offering customized solutions that address specific business needs.
They usually work with businesses looking for cost-effective and reliable data entry support, making them ideal for SMEs that need personalized and detailed data entry services, ensuring accuracy and tailored solutions to enhance business operations.
Digital Minds BPO provides efficient data entry services by leveraging advanced technology and utilizing a well-trained workforce to deliver fast and accurate results. As a brand, they’re made a name for themselves for being innovative and focusing on continuous improvement.
They cater to companies from various industries such as finance, healthcare, and logistics. They also have comprehensive outsourcing services, and are recommended for companies seeking innovative and high-quality data entry services to streamline their operations and improve overall efficiency.
GoodFirms offers reliable and efficient data entry services with focus on data accuracy and data security. They have a network of experts who provide data entry services tailored to client needs.
As this company primarily serves businesses looking for credible and effective outsourcing services on various fronts, they are best suited for those that value safety and accuracy in data, and therefore want a credible outsourcing partner who can handle their data entry services efficiently.
iSupport Worldwide provides data entry services that use state-of-the-art technology and highly skilled personnel to ensure optimal performance. They have a reputation for building dedicated teams for clients, allowing for seamless integration and consistency in data entry services.
They usually work with mid-sized to large enterprises in the finance, healthcare, and technology sector, making them a good choice for those that need dedicated and specialized data entry services, ensuring high levels of accuracy and reliability.
Magellan Solutions offers high-quality data entry services, backed by a robust infrastructure and experienced team. They are known for their personalized services and ability to cater to specific client requirements, delivering exceptional results.
As a leading outsourcing provider, Magellan Solutions serves a diverse range of industries, including healthcare, retail, and finance, with a focus on enhancing operational efficiency. We recommend them for companies looking for tailored data entry services that align with their unique business needs, ensuring precise and efficient outcomes.
Remotify PH provides efficient data entry services that are known for their flexible and client-oriented approach, ensuring high accuracy and quick turnaround times. Their selling point is their ability to offer highly customizable solutions that cater to the unique needs of each client, particularly SMEs.
This company primarily targets small to medium-sized businesses across various industries, offering cost-effective and reliable outsourcing services, which makes them an excellent choice for SMEs seeking flexible and accurate data entry solutions that can adapt to their specific business requirements.
Each of these data entry outsourcing companies offer unique solutions that can help you take data entry from a business bottleneck to a competitive advantage — it’s just a matter of choosing the right one, depending on your business’ specific data entry needs.
Still not sure which one to choose?
With several data entry outsourcing companies in the Philippines, it can be overwhelming to decide which provider will best support your operations. Not every firm is built the same; some excel in specialized data entry services (like healthcare or eCommerce), while others are more generalist but offer scalability. To avoid costly mismatches, it’s important to weigh your options against the following specific criteria:
Data entry is only as good as its accuracy. Even small mistakes can lead to operational disruptions, compliance issues, or poor business decisions. Look for providers with strict quality assurance. Ask about their error rate benchmarks and how they train their staff to minimize mistakes. A reliable outsourcing company should demonstrate a commitment to delivering clean, accurate, and validated data every time.
When outsourcing data entry, you’re entrusting a partner with sensitive information, be that customer details, financial records, or medical files. That’s why data security should be a non-negotiable factor. The right provider will have robust safeguards in place, such as data encryption, secure access controls, and disaster recovery protocols. Additionally, ensure that they comply with relevant global standards, depending on your industry. A reputable data entry outsourcing company will not hesitate to outline their security framework.
Modern data entry service providers leverage automation tools, AI-driven data capture, and secure cloud-based systems to improve speed and reduce human error. A tech-enabled data entry company can streamline repetitive tasks, cut down turnaround times, and enhance data reliability. When evaluating options, ask about the technology stack they use, and whether they can integrate with your existing systems for smooth workflows.
On top of these, it’s also important to consider other factors like culture match, engagement models, and communication systems. At the end of the day, finding the right data entry outsourcing company is just a matter of making sure that your business gets the most out of working with a new extended team.
If you want a provider that checks all these boxes, KDCI Outsourcing may be the right one for you.
Ensuring accuracy, efficiency, and security in data entry can be a challenge for most organizations without robust technology and cybersecurity systems. Rather than investing in in-house data management teams, you can save on costs when you outsource data entry services to a trusted data entry outsourcing company in the Philippines like KDCI.
At KDCI Outsourcing, we specialize in building offshore data processing teams in the Philippines, guiding you on what to look for in a data entry specialist to make sure they meet your requirements and seamlessly integrate with your organization. This helps maximize productivity, promotes collaboration, and minimizes error, all of which matter greatly in data management.
Do you want to learn more about outsourcing data entry services? Contact us today!
“The important thing about outsourcing or global sourcing is that it becomes a very powerful tool to leverage talent, improve productivity and reduce work cycles.” said Indian tech magnate, Azim Premji.
In this article, we’ll review research, case studies, and the opinions of industry experts, to gain a better understanding of the benefits of software development outsourcing.
According to Andy Hilliard, CEO of software development company Accelerance, companies can save between 30% to 70% by outsourcing software development compared to maintaining an in-house team. This substantial savings is primarily due to lower labor costs in outsourcing destinations like Latin America, Eastern Europe, and Asia, where the cost of living and consequently, the salary expectations are lower compared to North America and Western Europe.
Moreover, outsourcing eliminates the overhead costs associated with hiring, training, and retaining full-time employees, as well as the expenses related to office space and equipment
Outsourcing allows organizations to leverage the talent and experience of their service providers, which can accelerate project timelines as well as improve project outcomes.
By accessing a larger talent pool, companies can collaborate with experts from different geographies, bridging fresh perspectives and specializations that may not be available in-house. Such a diversity in talent can provide an edge in today’s fast-paced technological landscape.
When outsourcing software development, you hire a third party agency to take over the hiring, training, and management of your development operations. This eliminates the need to invest in in-house resources and the responsibilities that come with it. Without this burden, organizations gain more flexibility, allowing them to scale their operations as needed.
In an outsourcing case study by KDCI Outsourcing with tech solutions company, Accesso, the offshore development team scaled up by 100% in two years and produced 7 apps, showing the scalability potential of outsourced development projects and the impressive project outcomes that may arise from such flexibility.
Outsourcing to leverage efficiency of outsourcing partners can accelerate the development projects, allowing companies to market their products or services more quickly.
In the research paper "Exploring the outsourcing relationship in software startups: A multiple case study", one of the significant benefits of outsourcing for software startups is faster time to market. Through outsourcing development, startups can bypass the time-consuming process of building in-house capabilities, enabling quicker product launches.
This strategic approach allows startups to access specialized skills that they may lack internally, enhancing the quality and efficiency of their development efforts. Additionally, outsourcing provides a cost-effective solution, reducing the need for substantial upfront investment in hiring and training new employees.
In the same study mentioned above, researchers also found that outsourcing allows startups to focus more on their core competencies and strategic goals by offloading non-core activities. This focus enables them to allocate more resources to areas that directly contribute to growth and competitive advantage.
On top of gaining expertise and leveraging an outsourcing partner’s efficiency, partnering with specialized external teams through outsourcing can help organizations leverage the latest technologies and industry best practices, further enhancing their innovation capabilities and market responsiveness.
According to "A Case Study on Risk Management Practice in Outsourced Software Migration Projects", researchers highlight the improved risk management in outsourced development projects, as vendors often employ advanced risk management practices and tools that can significantly mitigate potential risks in software migration projects."
Moreover, the case study found that outsourcing allows for the transfer of certain risks to the vendor, who may have more experience and better capabilities to manage those risks." This provides companies with a low-risk strategy for handling complex and high-stakes software projects.
Software development outsourcing companies observe key practices that ensure compliance and security in their outsourced development projects. For instance, at KDCI Outsourcing, we adhere to international standards, ensuring all legal and regulatory requirements are met.
We also implement robust data security measures, which include encryption, secure access controls, and regular security audits for safeguarding sensitive data, as well as conducting coding reviews. And to prevent security vulnerabilities in software, we adopt secure coding standards and conduct coding reviews.
By outsourcing software development projects, companies pass on the burden of compliance and security, allowing them to focus on their core business.
Software development is one of the fastest growing and also evolving industries in outsourcing today. To help companies plan their strategies for outsourcing, below are leading trends in software outsourcing, identified by key players and industry leaders.
Top analysts at Gartner found that the majority of software engineering leaders are investing in disruptive technologies to meet their business objectives.
According to VP Analyst of Gartner, Joachim Herschmann, technology trends (software engineering intelligence, AI-augmented development, green software engineering, platform engineering, and cloud development environments) are “already helping early adopters to achieve business objectives… enabl[ing] software engineering teams to deliver high-quality, scalable AI-powered applications, while reducing toil and friction in the software development lifecycle (SDLC), improving developer experience and productivity.”
Consequently, these trends are making software development outsourcing more attractive and viable, as companies can leverage these advanced technologies to enhance their development capabilities and achieve faster, more reliable results.
The demand for disruptive technologies in software engineering is expected to drive demand in software development outsourcing. As Global Newswire reported, there will be an increased demand for software outsourcing, as the IT and outsourcing market is predicted to grow at a rate of 8.06% from 2022 to 2030.
This urges software outsourcing companies to offer advanced technologies and expertise to drive innovation and give companies a competitive advantage. Such tech advancements shouldn’t only increase flexibility but also minimize the need for physical infrastructure. As these technologies enhance efficiency and productivity through automation, improve quality and accuracy with AI-driven quality assurance, and provide scalable resources on-demand, thereby reducing operational costs and offering financial flexibility.
In NDC London 2023, Richard Campbell talked about the transformative impact of cloud computing on outsourced software development, saying that “[c]loud services are transforming the way we approach software development, providing unparalleled scalability and flexibility. This shift is crucial for managing resources in outsourced projects.”
Particularly, such a shift is making the full-time-equivalent (FTE) based outsourcing model obsolete, promoting instead a volume-based approach that permits organizations to efficiently manage workloads by leveraging cloud infrastructure to provision and deprovision resources as needed.
In the advent of AI and machine learning, it’s become easier to streamline workflows and improve operational productivity in software development outsourcing.
According to research director Charlotte Dunlap of GlobalData, DevOps tools are democratizing access to advanced analytics that were previously restricted to data scientists, while MLOps extract insights from dark data, which are data collected but not effectively utilized.
Srini Kadiyala, CTO of OvalEdge, explains that AIOps is a “time- and resource- saver for software developers” as it enhances speed and accuracy during coding by replacing manual IT operations with automated platforms that handle data collection, event identification, and issue remediation without human intervention.
A holistic approach using MLOps practices encompass the entire machine learning lifecycle, from data collection and model development to deployment and monitoring, ensuring that AI models are scalable and reliable (McKinsey & Company). This allows for more efficient management of resources and quick adaptation to project needs, ultimately enhancing the quality and speed of outsourced software development projects.
The Philippine software development outsourcing industry is one of the fastest growing in Asia. As a top outsourcing destination with world-class developers, the country is quickly gaining market share in the industry, and is solidifying its reputation not only for software development but also IT.
As one of the top outsourcing service providers in the Philippines that offer customer software development outsourcing services, KDCI Outsourcing builds offshore software development & IT teams that not only have the skills and experience required, but also seamlessly integrate with any environment, ensuring smooth adoption and migration of systems, applications, and processes.
Learn more about software development outsourcing. Contact us today!
Search engines have been around for over 20 years, and to this day, the majority (53.3%) of all website traffic comes from organic search. In fact, 60% of all online generated leads are organic, with a whopping 14.6% close rate. But in an era of tech innovation, AI, and sophisticated marketing strategies, how does one play the SEO game? The answer for most – SEO outsourcing.
Search engine optimizations (SEO) outsourcing is the practice of hiring a third-party agency or professional to improve the performance of your website on search engines, and enhance your digital presence. Below we’ll discuss the benefits and drawbacks of SEO outsourcing services, as well as why you should consider outsourcing it to the Philippines and which roles you can outsource.
In 2023, around 37% of all services outsourced to the Philippines are related to design & marketing. Of these services, one of the most in demand is search engine optimization or SEO outsourcing as it is a long-term strategy that requires careful research, consistent execution, and analytics.
Though some companies choose to invest in internal SEO teams, many opt to outsource SEO instead for the reasons listed below!
59% of companies outsource to reduce spending.59% of companies outsource to reduce spending. It’s still the top reason for the popularity of digital marketing outsourcing to the Philippines.
In 2024, the average cost of hiring an SEO specialist is $20.88/hr and the cost of tools and software go as high as $5,000 a year. That’s easily ~$4,000/month, significantly higher than outsourcing to developing countries like the Philippines, where the average cost of outsourcing one SEO full-time-equivalent (FTE) typically costs less than $2,500.
Not to mention, building an entire SEO team means more than hiring an SEO specialist; you would need content writers, link building specialists, and more. On the other hand, SEO outsourcing services are available on multiple engagement models, giving you the flexibility to work with dedicated professionals, or outsource SEO projects. It also allows you to access SEO software and tools that are otherwise very costly to maintain.
Optimizing SEO for a particular brand and industry takes time and experience that most individuals don’t have. Hiring someone in-house requires a learning curve that can take anywhere from a couple of weeks to a couple of months.
When you hire a SEO outsourcing company, they have the combined expertise of multiple specialists and have experience working with multiple brands and industries. These allow them to more easily find what works best for your brand and what doesn’t, making it quicker to see results.
Outsourcing agencies that specialize in SEO have years of experience using SEO best practices and sophisticated tools and software to improve website performance and SERP rankings. This knowledge comes in handy when designing a marketing strategy that will help you reach your SEO goals.
They can create actionable plans and help you set expectations about your SEO strategy. Better yet, they can give you regular updates based on analytics that will otherwise be confusing to navigate and make sense of.
Having someone else who is experienced in SEO step in and give you a clear marketing strategy also helps put your mind at ease and makes it easier to project ROI.
When you skip the learning curve, not only do you get enhanced marketing strategy, but you also skip the waiting part and move on to results much faster. SEO outsourcing companies are experienced with optimizing websites and content to help you not only rank on search engine results pages (SERPs), but also target the right audience so you can get qualified leads.
On average, it takes an agency at least three months to see traction on SEO, whereas in-house teams with trial and error take six months or more. And even then, to actually convert engaged users into qualified leads may take even longer.
Any business strategy aims to generate ROI. By outsourcing, you get a clearer picture of when you can achieve ROI, rather than playing the waiting game and hoping for the best.
A business that performs well scales its operations. If you plan to grow your business, you should also prepare for when you should scale your operations. While preparing your recruitment team to hire more SEO specialists helps, this can be a problem if you’re uncertain of how much you’ll be ramping up your SEO operations.
If you’re in the retail sector where demand spikes seasonally, then having a SEO team who can increase their capacity a couple of times a year is the perfect set up. Outsourcing makes this possible by adding more staff to your outsourced team whenever needed, while reducing it to status quo the rest of the time.
This eliminates the worry of having to hire and lay people off – your outsourcing partner has the people to reallocate, so you pay only for the outsourced SEO services you need.
While Google Analytics and Google Search console are free SEO tools, sophisticated ones that offer more in-depth analysis to help you optimize and implement your SEO strategy cost money and paying for multiple tools monthly can quickly add up.
For example, plans from Ahrefs and Moz start at $99/month, while one from SEMrush starts at $119.95/month. These, along with other tools like SpyFu, Screaming Frog, SurferSEO, and Majestic require money to help fine-tune your SEO strategy further.
SEO outsourcing companies have access to all of these as they already provide SEO services to other clients. When you work with them, you get to use all of these too, without having to pay heftily on subscription fees.
As much as we love to boast the benefits of SEO outsourcing, it’s not a be-all-end-all solution that comes with no strings attached. It has its drawbacks, and if you’re considering SEO outsourcing, you should learn about them and mitigate them before you outsource your SEO.
Outsourcing SEO services to a third-party agency means you give control over your SEO to your service provider. Depending on how you communicate with your outsourcing partner, they may or may not employ strategies that align with your overall marketing goals, which may lead to inconsistencies in your messaging.
At the same time, you may experience delays in implementation of SEO changes because of communication gaps between your inhouse team and outsourced team.
A solution to these is to find a white label SEO outsourcing company who collaborates well with your organization. This allows you to seamlessly collaborate with your outsourced team, so you can make sure they’re aligned with your goals, and that they’re working together with your inhouse team.
Having an outsourced team, especially offshore, can mean cultural and time zone differences, which may pose a challenge in terms of smooth communication. There are important cultural nuances that can be missed by simply communicating in the same language; this may impact relationships with your outsourcing partners, and can affect the quality of service provided.
Meanwhile, having your outsourced team in a different time zone can cause delays in responses, which may in turn, delay project updates and completion.
To bridge the cultural gap with an offshore team that speaks your language, build relationships outside of work. Some ways to do this include virtual team building activities such as game nights or town halls.
As for the time zone difference, many outsourcing partners have shifting schedules, so finding one that will work your hours should help solve the problem.
Outsourced teams may not have as clear an understanding of your brand and objectives. This may lead to irrelevant content, which, though may help you rank on SERP, will not target the right audience nor reflect your brand voice. This leads to poor conversions which are going to hurt your overall marketing strategy.
At the same time, you may work with SEO outsourcing companies that lack SEO expertise; they may employ black hat techniques that can lead to penalties from search engines, thereby damaging your site’s reputation.
The easiest way to avoid these problems is finding an outsourcing partner with a proven track record of elevating branding and boosting SEO using white hat techniques. When choosing who to work with, ask for case studies to help you evaluate the company’s SEO capabilities.
Relying on an outsourcing partner helps reduce the burden on your in-house team, but at the same time, it also increases your dependence on an external team, subsequently increasing your vulnerability.
If you outsource all your SEO, your in-house team will lack SEO knowledge. Should your service provider choose to terminate the contract or make organizational changes that impact their service quality, your SEO strategies and operations are going to take a hit.
The best way to avoid this is by retaining key staff who are experts at SEO. Have them serve as a liaison between your in-house and outsourced teams, and use them as point persons for transitioning SEO processes internally in the future.
When outsourcing SEO services, it’s inevitable to share data with your service provider. This, however, increases the risk of data breaches and unauthorized access to your website and analytics data.
A great way to avoid this is by working with a SEO outsourcing company with robust cybersecurity measures that are up to par with industry standards.
Companies outsource their SEO to save on costs, produce reliable and faster results, as well as scale their operations. However, with thousands of SEO outsourcing agencies claiming to provide outsourced SEO services, where should you outsource?
10-15% of the global outsourcing market comes from the Philippines, making it the BPO capital of the world. While there are plenty of other great outsourcing destinations like India, China, and Malaysia – the Philippines remains a top choice for SEO and marketing services primarily because of its excellent English proficiency.
Filipino writers and marketers have a reputation for producing high-quality and high-converting content that not only rank on SERP, but are also relevant to the target audience. Because the Philippines has such a high English proficiency, it’s also easier to find writers who speak native English, and at a fraction of the cost of hiring someone similar in the US, Europe, or Australia.
Excellent English doesn’t only translate into high-quality and engaging content, it also means smoother communication and easier collaboration between your inhouse team and your offshore Filipino team. This means reduced delays, faster turnaround times, and quicker results!
SEO, as a whole, involves quite a number of moving pieces, any of which can be outsourced. Below is a list of the most commonly outsourced SEO processes.
Involves identifying relevant and high-traffic keywords that will help your website rank higher on search engines. It requires the use of specialized tools and expertise to incorporate selected keywords into an SEO strategy.
The practice of writing SEO-optimized content for blogs, articles, and web pages. This is typically outsourced to professional writers, and sometimes agencies with professional writers, who can produce high-quality and engaging content that also ranks well on SERP.
Acquiring high-quality backlinks from reputable websites, which helps improve your website’s domain authority or score, which is the basis of your search engine rankings. Many businesses outsource this to help them build networks and strategies that obtain relevant backlinks to their websites.
Involves the use of titles, headers, meta tags, URLs, and internal link building to optimize user experience and SEO, ultimately, to rank on search engines.
Addressing technical aspects of SEO, such as site speed, mobile-friendliness, crawlability, and indexability to improve a site’s performance. This process involves identifying and addressing issues and errors that hamper site performance and user experience.
Optimization of a business’ online presence in order to attract more local customers. This typically includes managing Google My Business profiles and local citations. It’s particularly important for businesses that have physical locations.
Setting up and monitoring of site performance using tools such as Google Analytics and Google Search Console. The objective is to track user behavior and other SEO metrics to gain actionable insights for ongoing web improvements.
Analyzing competitor websites’ strategies, weaknesses, and opportunities by looking at their backlinks, keywords, and content, with the goal of adapting best practices to improve your own website performance.
Reduce the learning curve, stretch your budget, and maximize your ROI on SEO when you outsource your SEO to the Philippines. By working with offshore Filipino marketers who specialize in white label SEO outsourcing and who speak native English, you’ll see faster results and hit your marketing targets.
At KDCI Outsourcing, we have a large pool of marketing professionals ready to help you with your marketing strategies. By building your offshore marketing team with us, you can expect seamless onboarding, clear and regular communication, as well as KPI monitoring and analytics reporting – all to ensure your operations are running smoothly and helping you get to your marketing goals.
Learn more about SEO outsourcing. Contact us today!
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
