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For businesses today, customer experience is EVERYTHING. So much so that a smooth, personalized, and reliable interaction with your brand can mean the difference between winning a long-term client and losing one to the competition. The stakes are high.
So, off the top of your head, how much is your business currently investing on customer service? More to the point, are you getting maximum return on investment out of it?
For a lot of medium to large businesses (those who are in a space of continuous growth and are currently looking to scale their operations), keeping customer service in-house can be expensive and often unsustainable. Recruiting, training, and retaining skilled customer service agents takes significant time and budget — valuable resources that could be redirected to driving core business growth instead.
With an outsourced customer service industry so rich, it has been dubbed as the “call center capital of the world,” the Philippines has become the go-to destination for businesses that want to deliver top-notch customer service while keeping costs manageable.
With a large pool of English-speaking talent, a strong cultural alignment with businesses in the US, Australia, and Europe as well as decades of proven expertise in business process outsourcing, the country continues to attract companies of all sizes across various industries.
The good news for growing businesses: outsourcing customer service is one of the smartest ways to scale your business operations. Whether it’s managing calls, responding to live chats, or handling escalations, outsourcing to the Philippines lets you access skilled professionals without the overhead of hiring in-house.
So, in this guide, we’ll walk you through the benefits of outsourcing customer service to the Philippines, key considerations before making the move, practical tips for success, and the top providers in 2026 that are well-suited for businesses like yours.
Keep reading to learn more.
The Philippines has been the global leader in BPO services for more than two decades. While the outsourcing space in the country has now expanded to various spaces including finance, human resources, and even AI-powered recruitment, customer service remains to be one of the most in-demand offshore outsourcing services for US businesses.
But what exactly makes it such an attractive option, especially for businesses like yours who are looking for cost-efficient yet high-quality customer support outsourcing services?
Here are 5 of the key reasons why Philippine customer service outsourcing is highly preferred:
The Philippines ranks consistently as one of the largest English-speaking nations in the world, with strong proficiency in both written and spoken communication. Filipinos are also known for their neutral accent, making them easily understood by Western customers.
When you hire a customer service team from the Philippines, you are tapping into a pool of skilled professionals who can clearly and effectively connect with your English-speaking customers.
On top of their excellent communication skills, Filipino customer service representatives are often praised for their professionalism, empathy, patience, and customer-first mindset.
The country’s cultural alignment with the US, Australia, and Europe makes it easier for businesses to outsource without worrying about tone or communication gaps. This way, you’re not only meeting your customers expectations in terms of language, you’re also strengthening your business with customer service operations that are aligned with your team’s culture.
Outsourcing to the Philippines allows companies to save up to 60 to 70%, because of lower labor costs as opposed to hiring in-house staff in Western countries. Typically, the average monthly cost of having one customer service representative ranges from $349.79 USD to $437.23 USD.
The best part is, this affordability doesn’t come at the expense of quality — Filipino BPO agents are trained to deliver professional, world-class service. So, you can rest assured that your customers will be getting excellent customer service, at a fraction of the costs. Talk about value for money!
With decades of experience, the Philippines boasts mature outsourcing ecosystems and strong call center services that empower all types of businesses.
From robust telecommunications infrastructure and tools to Philippine government support through tax incentives and training programs, the customer service and BPO industry in the Philippines is an intricate system that you can fully depend on. Businesses outsourcing here can rest assured that the systems in place are reliable and sustainable.
Known for enterprise-scale outsourcing which often requires hundreds of agents, the Philippines is also friendly to smaller setups. Many providers now offer flexible engagement packages where medium-sized businesses can start with just a few agents and scale as needed.
If you’re currently in a growth phase and just looking for ways to take some of the tedious tasks off your staff’s plate, having an offshore team for your customer service function might just be the best way to go.
Want to learn more about outsourcing customer service to the Philippines? Explore this further here: The Pros & Cons of Outsourcing Customer Service to the Philippines.
For now, let’s move on to the benefits of customer service outsourcing.
From a holistic perspective, customer service outsourcing is mostly about creating a lean, competitive advantage that allows businesses to grow faster. If you’re managing a business that is currently in this phase, you can definitely consider having a Philippine team of customer service agents to help you scale faster (and, of course, smarter).
Here’s how medium to large businesses can benefit from outsourcing their customer service functions:
Outsourcing your customer support is one of the most effective ways to lower your operational expenses without sacrificing quality.
Instead of shouldering the significant financial burden of an in-house team — including salaries, benefits, rent for office space, training materials, and tech infrastructure — you can tap into a more cost-effective model. Outsourcing significantly reduces these overhead costs, allowing you to invest your savings back into your business.
Most managers know this: finding, hiring, and training a high-performing customer support team can be a time-consuming and expensive process.
When you outsource, you skip the extensive (and expensive) recruitment and onboarding stage and get immediate access to a pool of seasoned professionals who are already vetted, trained, and prepared to handle a variety of customer interactions, from voice support to live chat and email. These experts from customer service outsourcing companies bring with them a wealth of experience, ensuring your customers receive top-tier service from day one.
Freeing up your internal resources from the day-to-day demands of customer service allows your leadership team to concentrate on what truly drives your business forward. Think of it as a way to take your time back.
By entrusting support to a specialized partner, you can redirect your attention and energy toward strategy, product innovation, and market expansion. This strategic shift ensures that your core business objectives remain the priority, accelerating your company’s ongoing growth and competitive advantage.
Of course, the ultimate goal of any support function is to create a positive experience for your customers, and Philippines customer service outsourcing can help you achieve this.
Philippine customer service agencies are known for their commitment to service excellence. Their agents are not only highly trained but also possess a natural sense of empathy, leading to quicker issue resolution, smoother interactions, and a more positive overall experience for your customers. This level of service helps you build brand loyalty and a strong reputation.
Business needs can change quickly, and your support team needs to be able to adapt.
Outsourcing gives you a level of flexibility and scalability that is difficult to match with an in-house team. Whether you need to start with just a few agents or plan to double your team in response to a growth spurt or seasonal demand, your outsourcing partner can seamlessly adjust the team size to meet your needs. This ensures you always have the right level of support without the logistical hassle or long-term commitment of hiring new full-time employees.
To maximize all these benefits, it’s important to make sure that you are doing outsourcing right.
While there is no one-size-fits-all approach to having a successful offshore team for your customer service needs, there are industry best practices that you can follow in order to make the most out of customer service outsourcing.
Once a business decides to outsource, it’s easy to view the relationship as a simple transaction: simply paying another company to handle a task. However, the most successful outsourcing relationships are built on collaboration.
The key here: outsourcing is a partnership. Consider your outsourced customer service team as an extension of your own company, with your chosen provider acting as a true collaborator in achieving your business goals. By following these best practices, you can ensure your outsourcing partnership will truly empower you to have a more efficient, scalable, and customer-centric organization.
Before you begin the search for a partner, you must first define your goals. What do you want to achieve through outsourcing? Is your primary goal to reduce costs, extend your support hours, or perhaps improve your customer satisfaction scores?
Clearly outlining these objectives will help you select the most suitable partner and establish a clear framework for measuring success. This first step ensures that your partnership is built on a strong foundation of shared understanding and purpose.
Jumping in with a massive team from the start can be risky. A better approach is to begin with a manageable team, maybe around 5 to 10 customer service agents.
This “crawl before you run” strategy allows you to test the waters, refine your processes, and build trust with your outsourcing partner without a huge upfront investment. Once you’re confident in the process and the partnership, you can seamlessly scale your team as your business grows.
It’s easy to think that more channels are always better, but that’s not always the case.
Take a strategic look at your customer base and determine which communication channels — such as live chat, email, phone support, or social media — are most effective for your business. Focusing on the right channels prevents you from wasting resources on platforms that don’t resonate with your customers and ensures you’re meeting them where they are.
When outsourcing customer service and technical support services, it’s crucial to maintain a healthy level of involvement.
This means establishing regular check-ins, performance reviews, and robust reporting systems to ensure your customer service operations remain aligned with your business goals. Active oversight ensures that you retain visibility and control, keeping the outsourced team integrated with your business and aware of your expectations.
The agents you hire will be the voice of your brand. Therefore, it’s essential to choose a partner whose culture and values align with your own.
Look for a provider who shares your commitment to customer service, communication style, and ethical standards. This alignment ensures that your outsourced team acts as a natural extension of your company, providing a seamless and authentic experience for your customers.
While these are typically the tips that businesses who successfully outsource customer service follow, it’s important to identify the approach that works best for your own business. After all, no one knows your business like you do.
If you need more information about the customer service outsourcing process, read: How to Outsource Call Center Services to the Philippines.
Now that we’ve gone through the what, the why, and the how, it’s time to discuss the who of customer service outsourcing. As we’ve already established that this is a partnership, who you’re outsourcing this function to can make a huge difference.
Not all outsourcing providers are made equal, that’s a fact. So, to help you choose one, here’s a look at some of the leading outsourcing companies in the Philippines that are well-suited for medium to large businesses looking for dedicated customer service teams in 2026.
Based in Pasig City, KDCI Outsourcing specializes in building custom, on-brand call center teams for businesses. Their process involves a personalized approach, from vetting and training agents to aligning them with your brand’s unique voice and goals. They focus on quality and efficiency by providing certified customer service agents for various channels like email, live chat, or phone.
Beyond offshore staffing, KDCI ensures continuous improvement through managed operations. They provide a dedicated account manager to oversee your customer service and gather data, ensuring your business has the necessary insights to refine and enhance its support strategy for optimal performance.
Sutherland Global Services offers comprehensive, data-driven customer interaction services. They provide seamless omnichannel support across voice, chat, and email, ensuring a consistent customer experience. Their use of data analytics helps businesses gain valuable insights into customer behavior for more personalized and effective interactions.
With an established global presence, Sutherland offers scalable solutions and multi-language support while maintaining local expertise. They also invest heavily in specialized training for their agents and integrate advanced technologies like AI to streamline processes, ensuring high-quality and efficient service.
As a global leader in customer experience, Concentrix focuses on a strategic approach to enhance customer engagement. They specialize in customer journey mapping to identify key touchpoints and opportunities for improvement. Their omnichannel strategy ensures a cohesive experience across all channels, from online to phone.
Concentrix leverages data and analytics to personalize each interaction, making it relevant and engaging for the customer. They also prioritize employee experience, recognizing that a motivated and engaged team is key to delivering superior customer service.
Alorica provides a wide range of customer experience solutions designed to transform how businesses interact with their customers. They create customized strategies for various industries, offering everything from customer service and technical support to sales solutions. Their services are supported by digital innovations like chatbots and a strong global presence.
A key part of Alorica’s strategy is a strong focus on workforce solutions. They use a data-driven approach to understand and predict customer behavior, enabling businesses to make informed decisions while managing a talented and well-equipped team.
Foundever offers a suite of customer experience solutions aimed at fostering meaningful customer interactions. Their core strength lies in their omnichannel approach, which ensures a consistent and integrated experience across all communication channels. This is backed by a global presence that provides multi-language support with local cultural expertise.
Foundever utilizes data-driven strategies and innovative technology, including AI, to enhance efficiency and customer engagement. They place a strong emphasis on their human resources, providing continuous training and development to ensure a skilled and motivated workforce that is ready to deliver on-brand service.
If you are looking for more options, check out: The 10 Best Call Centers in the Philippines.
Now, let’s talk about your business specifically! Let’s find out if you’re ready to outsource your customer service function.
Go ahead and ask yourself (and your team) these questions:
If you answered “yes” to at least one of these, outsourcing customer service and support could be the strategic move your business needs in 2026.
The Philippines has long been the world’s customer service hub — and for good reason. With its skilled workforce, strong cultural alignment, and cost-efficient solutions, it offers medium-to-large businesses the opportunity to provide world-class customer experiences without breaking the bank.
At KDCI Outsourcing, we specialize in building dedicated customer service teams tailored to your business needs. Whether you need a few agents to cover multiple channels or a growing support team to scale with your operations, we’re here to help you deliver seamless customer experiences.
Let’s talk about how we can support your customer service goals in 2026 and beyond. Contact KDCI Outsourcing today.
The COVID-19 pandemic forced a lot of companies, schools, and other establishments to impose a remote work setting. Although we’re now past the post-pandemic era, remote work is still a relevant workforce trend. From cost savings resulting from the absence of daily commutes to increased productivity due to fewer distractions, this setup is the key to balancing work and personal obligations.
While some businesses already have some experience in managing employees working remotely, other employers struggle with fully implementing the remote work model. Add to the fact that overseeing a remote team is a whole new territory altogether.
Don’t worry, we’ve got your back. In this guide, we’ll share our top 10 tips on managing employees working remotely.
In remote work, new policies need to be established, your employees will encounter struggles, and other preparations need to be rushed. Luckily, there are plenty of ways to manage your remote workforce.
The cliché, “communication is key,” is now one of the essential elements that will keep your business alive. You always have to know the current capabilities of your workforce. Perform daily check-ins with your remote teams to see how they’re doing.
Ask them about what might affect their productivity and respond accordingly. If your remote work employees have personal issues at home, empathize with them to show that you care. If it’s operational risks, like information security or network latency, have them reach out to your IT staff to guide them through it.
Part of communication includes being communicative with both credit and feedback. As your business engages in a remote work setup, your employees can’t see you, and therefore some of them will spend more time overthinking what you actually meant with your “okay” or when you don’t reply. Give credit to ease their feelings of isolation that come with working remotely.
A little “good job” or “this looks great” can go a long way. On the other hand, if you don’t like what they did, give constructive criticism so that they know how to improve. This is best done on a call so they can gauge your emotions through your voice. Moreover, constructive criticism will boost their morale as it shows you’re open to improvement.
Managing employees working remotely doesn’t stop at conducting regular virtual meetings, following up on deliverables, and monitoring performance metrics. Just like your in-office employees, you also need to prioritize your remote team’s professional development.
LinkedIn Learning, cited by Thirst, found that employee development investment can increase the likelihood of employees (93%) staying employed in a company. If you want to build a remote company culture that’s not only grounded in inclusivity but also continuous improvement, here’s what you should do:
In conclusion, professional development rewards remote employees with a career path brimming with opportunities and success. It also makes your workforce more adaptable to new industry demands and technological advancements.
Remote employees deserve praise for their hard work. While celebratory lunches and pizza parties are out of the picture for remote work, you can still celebrate your team’s milestones and achievements in your own way.
A heartfelt message in the group chat, or even a token of appreciation you’ll send to each team member is enough to show your gratitude. This, in turn, improves your staff members’ morale and engagement — thus inspiring them to work harder.
Luckily, the technology to keep a purely remote work business going has been around for the longest time. Since you can’t have a physical meeting for brainstorming, collaboration, updates, or feedback, use other communication channels.
Use Google Hangouts, Zoom, or Discord for conferences that require screen sharing. For communication channels, you can always rely on Slack — our client's favorite.
If you want your teams to be organized while giving you the capacity to track their progress, use project management tools like Trello, Asana, or Basecamp.
To maintain remote work productivity, you have to set expectations in sprints. Sprints could be weekly, bi-weekly, monthly, or quarterly tasks that you expect them to accomplish in that period.
In the middle of these sprints, it can also be helpful to have a quick meeting to talk about their progress, action items for the next couple of days, any impediments to work, and if they need help with anything.
This will build your trust with your remote employees and give you peace of mind as you focus on production, not screen time. At the same time, your remote team members won’t feel like they’re being micromanaged, which can also affect their motivation to work.
Loneliness is one of the downsides of remote work. Since there is a lack of social interaction, you have to check on your remote work employees regularly. And by that, we mean to check on them as a person and not as an employee.
Ask how they’re doing at home and encourage them to communicate if they have any problems with their remote work environment. Your employees need to know that you really have their backs. Employees who feel like their company cares about their well-being will work better. And when they work better, your business will grow further.
Building a strong bond between your remote workers also involves a sprinkle of casual fun. Game nights, online challenges or contests, happy hours, coffee chats, and other virtual social events and team-building activities promote camaraderie and encourage remote workers to get to know each other in informal settings.
Create dedicated Slack channels for these activities to keep everything organized and separate work from fun. While virtual events are a breather from the modicum of work (and regular meetings), these events shouldn’t be scheduled in excess.
Promoting DEI is one of the most vital remote work best practices for modern businesses. DEI is not a trend, but a standard that companies must strive for. According to Glassdoor, poor workforce diversity in a company can make 32% of job seekers and employees not consider applying for a job.
Moreover, retention rates are 5.4 times higher in companies with diverse and inclusive workplaces, as reported by Great Place to Work. Hence, when managing a remote team, it’s important to prioritize diversity and inclusivity.
Here are some ways to cultivate DEI values:
By fostering an inclusive remote office environment, your team members will feel more valued and hence are more likely to perform better and remain committed to working with you.
Remote work can blur the lines between our personal and professional lives. The lack of a good work-life balance can lead to burnout and poor mental health. Thankfully, there are plenty of ways to maintain this balance, such as:
Managing employees working remotely involves a lot of trust and accountability. By trusting your remote team and keeping them accountable, your employees will have the motivation to bring their A game to work.
At the end of the day, it will all come down to how much you care about your remote work employees. Whether there’s a crisis or not, you know you can always rely on your remote team for your business needs. If you effectively manage your remote workers, don’t be surprised if your business is still growing to this day.
At KDCI Outsourcing, we make building a dedicated offshore team of remote professionals easier and cost-effective for businesses.
Our outsourced project managers and employees in accounting and finance, customer service, graphic design, marketing, and real estate use your preferred workplace communication software to ensure that every correspondence is consolidated in one place.
Our commitment to employee well-being helps our work-from-home staff cope with the rigors of remote work, so they can remain productive and continue exceeding your expectations from the comfort of their homes.
Together, let’s harness the power of Philippine remote work in the outsourcing industry. Start outsourcing your projects to KDCI Outsourcing. Reach out to our experts now!
Technology becomes obsolete — fast! Breakthroughs in technology have not only opened doors for hyperconnectivity, but also convenience and advancements in many industries. Hence, businesses are now faced with a silent obligation to modernize and keep up with technological advancements.
Even employees, including IT staff, are pressured to upskill to meet industry and business demands. It’s not just that, though. From heavy workload to skill and knowledge gaps, IT teams have become overwhelmed and stretched thin with too many things on their plates.
For forward-thinking companies and employees, one strategy reigns supreme: Information technology outsourcing (ITO). As one of the commonly outsourced departments, IT outsourcing has become a vital avenue for business innovation and success.
Whether it’s hiring external experts for a project or bolstering cybersecurity for an extra layer of protection, outsourcing empowers businesses for the future of IT and futureproofs them against sophisticated cyber threats. This article explores ITO meaning, benefits, and use cases. If you’re looking to harness IT outsourcing, read on below.
Information Technology Outsourcing, or ITO in short, is when a company contracts with a third-party outsourcing provider in a developing country to perform IT functions and processes, including cybersecurity, software development, IT support, and web hosting. Businesses engage in ITO to cut costs, maintain competitive advantage, and enhance operational efficiency.
Onshore outsourcing IT is a practice of partnering with a domestic outsourcing partner. Since the client will be working with locally outsourced employees, this strategy eliminates cultural barriers and promotes a collaborative experience that isn’t bound by significant time zone differences.
However, this model may be the most expensive due to the cost of local labor. With labor shortages and limited geographical scope, companies may find it challenging to hire a specialized IT expert within their home country.
Nearshore outsourcing is when a company outsources IT processes to external providers in a nearby geographical location. In this case, a US company outsources IT projects to Brazil, Colombia, or Mexico.
Nearshore ITO offers the right balance of lower labor costs, cultural compatibility, and minimal time zone differences. Unfortunately, political instability and a limited talent pool may push companies away from nearshoring IT.
Offshore ITO is the full package of outsourcing: Cost savings, a wider talent pool, and linguistic and cultural compatibility. It is when a company partners with an external service provider in a faraway geographical location. Hence, if a US-based business offloads IT projects to the Philippines or Malaysia, it’s considered offshore outsourcing.
Offshore outsourcing companies provide round-the-clock support to ensure faster development cycles and project completion. They also employ IT professionals who are proficient in English for seamless communication with clients.
Although this outsourcing model is the most cost-effective among all models, its success lies in clear, regular communication and effective team management.
Businesses — even those with existing internal IT teams — benefit from ITO. Below, let’s explore how the advantages of IT outsourcing pave the way for business success:
One of the best benefits of information technology outsourcing is increased access to external experts with the same expertise and qualifications you’re looking for locally. But if there’s one thing that sets global talent apart from local hires, it’s cost-effectiveness.
To begin with, the average hiring costs in the US sit around $4,683 per hire. However, this amount can be higher in the IT industry. Let’s look at how much each IT professional takes home in the US per year:
On the other hand, here’s how much a Filipino IT professional earns for the same roles annually:
By hiring talent from a developing country like the Philippines, you can save on labor, training, and equipment costs by as much as 70%!
These professionals are also equipped with world-class skills that they acquire and hone from their college education, certifications, and work experiences. This ensures that all outsourced projects will be handled and accomplished by top-notch experts.
While tools and software are staples of the 21st-century business environment, they constantly evolve. Spiceworks found that IT budget increases were planned by more than half of surveyed companies (66%), citing IT infrastructure upgrades as their rationale (52%).
Upgrades come not just with training and consulting costs, but also operational delays and lost productivity. Hence, companies are then faced with two choices: Keep up or get stuck. However, not upgrading also costs businesses lost opportunities for scalability and innovation and puts them at a higher risk of cybersecurity threats.
If you want that much-needed upgrade without the significant capital investment, you can partner with an IT outsourcing company. The best IT outsourcing companies come equipped with the most sophisticated tools — including artificial intelligence and cloud technology — to support your IT needs and integrate into your workflow. This also minimizes learning curves associated with learning a new tool or software.
Speaking of upgrades, enhanced cybersecurity deserves its own spot here. According to the World Economic Forum, survey participants were most concerned about the following organizational cybersecurity risks:
Statistics also found that by 2029, companies can lose $15.63 trillion USD due to cybercrimes, up from a 2025 forecast of $10.5 trillion USD. Thankfully, ITO can help minimize your company’s risk of cybercrime.
ITO offshore outsourcing companies boast secure IT infrastructures, deploy on-site security systems, and implement data security practices. They also employ URL filtering systems, firewalls, VPN tools, updated antivirus programs, and end-to-end data protection solutions for safe data access, processing, handling, and storage.
With a round-the-clock IT team that monitors network activity, conducts security audits, and executes response strategies outlined in the company’s business continuity plan, your business is less likely to face downtimes caused by cyber threats.
To further ensure data integrity and confidentiality, ITO companies conduct rigorous employee background checks to avoid insider threats and internal data breaches. Because these providers train employees on cybersecurity, your company will get the peace of mind it deserves.
The fast-paced nature of today’s business environment thrives on productivity and efficiency.
Thankfully, outsourcing brings the gift of operational efficiency. Engaging in information technology outsourcing doesn’t mean laying off or firing your entire internal IT team; it’s about augmenting your organization with the right external expertise.
Collaborating with an IT outsourcing partner allows you to build a dedicated offshore team for non-core IT tasks, enabling your in-house staff to focus on core business activities and IT competencies. This eliminates delays in internal IT projects and builds operational efficiency necessary for business growth.
As they say, time is money. After all, the first business to make waves in the market can mean gaining a huge competitive advantage over other competitors. What if your company wants to accelerate development and be the first to release an all-new, groundbreaking software? Of course, the solution is information technology outsourcing.
Partnering with one of the best BPO companies speeds up time-to-hire and helps you scale your workforce, significantly cutting out development time without increasing labor costs. Combine round-the-clock external expertise with the provider’s advanced technologies, and you’ll be launching your software before your competitors do.
Here are four examples of IT functions to outsource to an ITO company:
If your business develops software or platforms, you’ve probably had your fair share of making users wait as your help desk specialist escalates the issue to a more qualified specialist.
Increased ticket volume is another problem if your company lacks manpower, which further delays ticket resolution. For customers, this screams poor and inefficient technical support.
Outsourcing help desk support to one of the top help desk outsourcing providers or ITO companies can do wonders. Benefits include:
Developing software is a rewarding experience. But the work involved in development is rife with challenges associated with software development. On top of unclear project requirements, software developers are grappling with tight deadlines, quality assurance, frequent upskilling, and evolving software requirements.
Partnering with a reliable IT outsourcing partner eases these challenges. Let’s take a look at the perks of outsourcing software development:
Those stunning websites you see online are all thanks to the hard work of web developers and designers. But when one website looks good on a certain browser (say Google Chrome or Firefox), but looks bad in another, it’s poor cross-browser compatibility.
If we throw in mobile compatibility, website optimization, user-friendliness, and security threats into the mix, you’ll end up with a stressed-out team of web developers. That’s where outsourcing web development comes into play. By collaborating with an IT outsourcing company, you’ll get:
Whether your customers are using desktop computers or smartphones, cybersecurity should never be taken for granted. Alarmingly, cyber threats have now permeated mobile phones through dubious applications, unsecured networks, and network spoofing.
With the sophistication of cyber threats, businesses are left scrambling for the best cybersecurity talent. Looking at the average salary of a US cybersecurity specialist, hiring one costs a lot of money. Labor shortages at home add to the challenge, as well.
On the other hand, cybersecurity specialists struggle with not just stress, but also with compliance and security management. After all, businesses rely on these professionals to protect and ensure resilience against cyber risks and disruptions.
As mentioned earlier, ITO can bolster cybersecurity. The benefits of outsourcing cybersecurity include:
As companies rely on technology for productivity, ITO has inevitably become the present and future of business strategies. IT outsourcing enables businesses to find qualified IT talent, adopt new technologies, drive innovation, and reallocate resources to high-value IT operations. In the Philippines, there are a plethora of IT outsourcing providers.
The best one is no other than KDCI Outsourcing. Our offshore staffing solutions are designed to harness your business’s growth potential in your industry, whether that’s finance, human resources, IT, property management, or real estate.
From software developers to security analysts, our outsourced IT professionals will handle your non-core IT tasks and fortify your business security framework with cutting-edge cybersecurity solutions.
Ready to outsource your next (or pending) IT projects? Get in touch with our outsourcing team today, and let’s help you get started!
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What do business leaders often think of when HR is brought up? In the past, it would be the number of paperwork associated with managing people, employee records, payroll documents, and a never-ending pile of compliance forms.
To some extent, this is still true today. But it’s 2025. The field of human resources has gone through a shift reflective of the global workforce’s changing landscape. At a time where hybrid work, global talent mobility, and rapidly shifting employee expectations shape the people aspect of businesses, HR has successfully transcended the realm of transactional paperwork into a strategic, core business function that drives business growth.
This means that the stakes are higher for HR departments. And when the stakes are high, so are the costs. That’s where (some of) the challenges arise.
With an added pressure to create great employee experiences without foregoing the compliance requirements, as well as integrate advanced HR tech while reducing turnover rates — we know, that’s a lot — a lot of businesses worldwide have turned to Human Resources Outsourcing (HRO) providers who can take most, if not all, of these functions from their plates and empower the business with globally-competitive HR.
So, in this blog, we’ll explore this transformation and what businesses should look for in an HRO partner. We’ll also give you a rundown of the 10 best human resources outsourcing companies that can empower you to empower your team this year and beyond.
Let’s get started.
To fully understand the advent and popularity of human resources outsourcing, it’s important to place it in the context of the evolving demand for HR departments across all types of businesses in various industries.
In truth, outsourcing HR is nothing new. For years — nay, decades — companies have already been relying on external providers for shared services and key HR functions like payroll processing, benefits administration, and even employee engagement. This 2025, the HRO industry has taken on an improved approach, influenced by several global shifts that the workforce has seen in the past couple of years. These changes and trends include, but are not limited to, the following:
The COVID-19 pandemic, the rise of outsourcing options, and the clamor for work-life balance all contributed to the rise of remote and hybrid work setups. Today, most teams are distributed and working across different geographies. As such, HR management has become more complex in that every HR professional is now expected to ensure compliance with varying labor laws, manage cross-border payroll, and support virtual team collaboration.
AI-powered and AI-driven HR technology, automated payroll systems, and predictive analytics for talent retention are now being adopted by HR departments across the US, Australia, and Europe. Is AI replacing HR professionals? We don’t think so. However, HR experts who can and do use AI are definitely way ahead of the game and would most likely replace those who refuse to adapt. Thankfully, today’s leading HRO providers (including the ones we have included in the list below) provide HR tech platforms as part of their outsourced HR services.
Gone are the days that employees only stay with businesses to make a good salary. This 2025, most talent put a prime on great employee training and overall experiences. It could be the difference between a valuable employee staying or moving on to another company.
Who is most affected by this change? Your HR department. In order to build engaging workplaces that employees would like to stay in, HR experts are expected to launch initiatives and wellness programs that will support career growth and engagement. This demand is met by getting offshore staffing services with an HR outsourcing provider, too.
With all these changes considered, it is imperative for forward-thinking organizations — be it a multinational corporation or a budding small business — to have an HR department that empowers you to keep up with all these trends. If you’re considering working with an outsourced HR company, there are factors you need to look into to make sure that you are partnering with the right one.
Companies that outsource HR know that the process of selecting a provider can be overwhelming, especially with so many options available. While cost-savings has always been the top reason for outsourcing, businesses are no longer choosing the cheapest option when it comes to outsourced HR.
In fact, they are (and you should) evaluate providers based on these six key aspects:
Can this HR outsourcing company manage employees in multiple countries with varying local laws and tax regulations?
If you have team members across the globe, with different compliance requirements and employee regulations, you want an outsourcing service that will handle all of these efficiently, from HR administration to payroll processing and performance management.
Does the HR outsourcing service offered come with an integrated HR platform with features like payroll automation, AI-driven recruiting, and data analytics?
This is a non-negotiable aspect of HR today. The best HR outsourcing solutions are those that seamlessly integrate AI so you can benefit from automated HR functions and improved employee relations.
As an HRO provider, can their solutions grow WITH and FOR your business?
Whether you’re hiring 10 employees or 1000, can this HRO provider keep up with the pace of your business? One of the key reasons why businesses get HR assistance from external providers is to get agile HR expertise that match the exact needs of the business.
Does the HR provider go beyond compliance to help improve retention, engagement, and workplace culture?
Again, it’s not just about delegating tedious paperwork. Human resources outsourcing services are supposed to address a business’ HR needs in a holistic sense, from employee onboarding to training and ongoing engagement.
Will this HR outsourcing provider help you save on costs but still give you measurable improvements in your HR operations?
The key here is value for money. Businesses are not looking for the cheapest provider, even though the costs of outsourcing are definitely less than that of in-house hiring. In reality, companies deem a provider as the “best HR outsourcing company” if it helps them yield maximum outsourcing ROI through efficient HR admin, employee relations management, and in some cases, added HR consulting services.
Do their values, communication style, and service model align with your company’s way of working?
Think of the provider as an HR business partner. With that perspective, it’s quite crucial to find one that fully gets what your business needs. Since HR is mostly a people function, you need a team that fully aligns with your mission, vision, and values as a business.
Now that we have clarified what to look for, let’s go ahead and answer the question “Who should you outsource your HR function to?” With the abovementioned criteria in mind, let’s look at the 10 companies leading the HR outsourcing industry this 2025.
Here’s our curated list of standout HRO providers, as well as their approach to specific HR challenges that most businesses face today.
KDCI Outsourcing is best for businesses looking for tailored offshore HR staffing solutions.
Headquartered in the Philippines, KDCI is a reliable go-to partner for businesses of all sizes, particularly for companies looking to scale. KDCI allows businesses to hire fully-outsourced HR teams with a wide range of HR services — from recruitment process outsourcing and payroll management to employee engagement programs — all delivered through a bespoke strategy and AI-powered HR efficiency.
Having worked with businesses in the US and Australia, their strong cultural alignment with global businesses, combined with cost-efficient solutions, makes them an attractive option for startups and enterprises alike. If your business is growing quickly and needs an HR partner that can scale operations smoothly without sacrificing quality, KDCI is a good option for you.
ADP is best known for its payroll accuracy and decades of HR innovation.
With over 75 years of experience, ADP has grown into a global leader in human capital management, offering cloud-based solutions that integrate payroll, HR, talent, time, tax, and benefits administration. Backed by advanced analytics, compliance expertise, and a proven track record, ADP helps organizations transform HR from a back-office task into a strategic advantage. If you’re looking for a partner that combines reliability, innovation, and scale, ADP remains one of the most trusted HR outsourcing providers worldwide.
Insperity is popular for delivering scalable HR solutions that meet businesses where they are.
Whether you’re a startup, a growing midsize company, or a large enterprise, Insperity provides dynamic HR services and technology to support every stage of growth. From risk management and HR infrastructure for small businesses, to efficiency-driven HR operations for midsize companies, and advanced solutions for enterprises of up to 5000 employees, Insperity adapts to every business’ unique needs. If flexibility and growth-focused HR support are what you need, Insperity can be your trusted partner.
For combining technology, data, and human experience, Accenture is a top choice.
With expertise in HR transformation, managed services, and organizational design, Accenture helps companies thrive at the intersection of people and technology. Their talent consulting solutions focus on leadership development, cultural transformation, and change management, ensuring businesses are ready for disruption. Accenture enables organizations to close talent gaps, boost productivity, and unlock human potential at scale. If you’re looking for a partner that unites innovation with people-first strategies, Accenture is the HRO provider for you.
IBM is the go-to for businesses looking for an AI-driven approach to HR.
IBM applies an AI-first framework that modernizes HR functions, automates routine tasks, and delivers consumer-grade employee support across payroll, benefits, and workforce services. Their operate-and-transform model enhances agility, reduces costs, and frees HR teams to focus on innovation. With deep industry expertise and a strong ecosystem of technology partnerships, IBM helps businesses redesign HR workflows to deliver personalized employee experiences and measurable business outcomes.
Rippling has quickly risen to prominence by offering an all-in-one HR, IT, and finance platform.
Startups and small-to-medium businesses love Rippling’s simplicity and flexibility. From onboarding to payroll to benefits, everything is managed in one place. Its automation features save time for lean HR teams, while its scalability supports companies as they grow. If you’re a fast-scaling startup or SMB that needs a simple, powerful HR system, Rippling is a reliable starting point for outsourcing your HR.
For businesses with distributed teams, Remote is a reliable HRO partner.
As remote and hybrid work remain the norm, Remote has carved out a niche as the go-to provider for managing distributed teams. They specialize in employer of record (EOR) services, making it possible for companies to hire employees globally without setting up entities in every country. Remote also offers payroll, benefits, and compliance management for international teams. So, if your company employs talent across multiple countries, Remote simplifies compliance and global HR management.
Similar to Remote, Deel focuses on helping companies hire and manage international workers.
Their strength lies in compliance: Deel ensures that every contract, tax form, and benefits package aligns with local regulations. With a user-friendly platform and strong legal infrastructure, Deel is trusted by companies expanding globally at speed. If your biggest challenge is navigating the legal complexities of global employment, Deel is your ideal HR business partner.
TriNet is best known for industry-specific HR services and solutions.
TriNet is a professional employer organization (PEO) that tailors its HR outsourcing solutions to specific industries like tech, nonprofits, healthcare, and retail. They provide payroll, benefits, compliance, and risk management, all while understanding the unique needs of each sector. Their approach helps companies avoid “one-size-fits-all” solutions. If you want HR outsourcing tailored to your industry, TriNet can help you tap into specialized expertise.
Paychex is a trusted name in HR outsourcing, particularly for small to medium businesses across the US.
Their services include payroll, HR technology, retirement services, and compliance support. With 24/7 support and easy-to-use platforms, Paychex remains a reliable choice for companies that want straightforward outsourced HR management. If you’re managing a growing SMB and seeking reliable, all-around HR services, Paychex is a great option.
After reviewing these top HR outsourcing companies, you may still be wondering whether outsourcing HR is the right move for your business right now. And that’s totally fine. The truth is, not every organization is immediately ready to take that step.
So, one last check! To help you assess your readiness, we’ve prepared a quick checklist of key factors to consider before deciding to outsource your HR functions.
Before choosing from the top providers above, answer these questions to help you assess if HR outsourcing is the right move for your company:
If you answered “yes” to at least one of these, then it’s settled — outsourcing human resource services to the Philippines could be the strategic advantage your business needs this 2025, especially with the country’s growing ecosystem of creative services outsourcing companies in the Philippines and other specialized providers ready to support your operations.
You can get started by asking KDCI Outsourcing about our HR outsourcing services.
At KDCI Outsourcing, we specialize in building dedicated HR teams tailored to your business needs. Whether you’re looking for a single HR professional to work on specific functions or a complete offshore HR department, we’re here to help you streamline operations, improve compliance, and support your people.
With a client-focused approach and a proven track record of helping businesses scale sustainably, we make it easier for you to focus on growth while we handle your HR functions.
Contact us today. We’d love to chat about your HR outsourcing needs.
Businesses are built and run on numbers. Money, financial data, taxes, cash flow, you name it. No matter how the market shifts, this will always be true. As such, every business — in every phase, at every stage, of any size — will need some sort of accounting function to thrive.
It’s this strong need that drives businesses all over the world to find solutions that will enable them to maximize the benefits of a strong accounting team, without the excessive overhead costs of managing one.
The answer: the rise of outsourced accounting services.
As with every novel solution, this one also comes with questions. What is it, really? What are the benefits of using an outsourced accounting service? Is it a good solution for your business? And if it is — how exactly does it work?
So, let’s discuss it! Let us go through each one of these frequently asked questions about outsourced accounting services and explore how you can outsource your accounting and finance function to the Philippines.
Accounting is the process of organizing, recording, and managing financial transactions, making it a vital part in many companies. Since it is a non-negotiable aspect of every business, and is therefore one of the sources of business expenses. Of course, that can be a challenge. It’s also the reason why several companies opt to outsource accounting to grow their companies, and keep records of financial transactions, in order to ensure accurate reports and success.
Having a reliable accounting team is an important part of managing your business’ bookkeeping, financial statements, and audit requirements, among other financial needs. Accounting professionals can offer support when handling transactions, and effortlessly adjust to any needs you may have. Do you need an in-house team for this? Not necessarily.
Although some companies are able to hire an accounting team in-house (as a matter of fact, this used to be the default), not all companies have the resources to do so. The solution many businesses have found, is to outsource their accounting team to the Philippines.
With the business process outsourcing (BPO) industry in the Philippines growing 8-10% annually, the country has become an ideal place to outsource accounting. Outsourcing or offshoring is a great option if you are looking to maximize in-house resources and reduce the burden of running an in-house accounting team. Accounting outsourcing your team to the Philippines, allows you to have the flexibility to focus on other areas of your company. While ensuring that your offshore financial activities are being taken care of efficiently.
Furthermore, hiring an accounting team in the Philippines provides you access to a wide range of experienced professionals that are skilled in managing your accounting needs. Whether you need a full team or just someone to handle your tax preparation, outsourcing remains to be a good option for every business owner looking for a cost-effective solution.
Another question often raised: can you just outsource everything? Of course! But more specifically, there are services and functions that both multinational corporations and small businesses across the US, Australia, and Europe tend to delegate to an outsourced accounting partner in the Philippines.
Outsourced accounting and finance services are typically grouped into four key categories, namely:
There are various finance and accounting roles across the abovementioned categories that you can hire through top accounting firms in the Philippines, depending on your exact needs as a business. For example, you may opt to hire one accounting professional to work on your accounts and invoices or build an entire team of offshore accounting experts that will manage your end-to-end finance function, from completing compliance requirements and preparing your reports for audits and addressing issues that may arise when it comes to your business’ finance.
Although several countries throughout the globe are well-known for providing outsourcing services across various industries, including accounting, finance, and bookkeeping services, many companies have their own reasons to outsource to the Philippines, such as:
With over 233,000 seasoned professionals, in the field of business administration and accounting, the Philippine workforce has many experienced accountants who are well-educated in the field of accounting and finance. These accountants are well-reversed in keeping a record of business transactions and managing any company finances and are more than capable of supporting your finance and accounting operations. With accounting staff and finance experts from the Philippines, businesses benefit from specialized expertise and years of experience.
Beyond expert accounting and reliable bookkeeping services, Filipino accountants are also preferred because of their excellent communication skills. With the Philippines being the 3rd largest English-speaking country in the world, many Filipinos are fluent in English. This means that Filipino accountants are proficient in speaking English, which allows them to communicate clearly and better understand and address any needs you may have. This makes collaboration easier because, when you can openly communicate with your outsourcing partner you can easily convey instructions and information to boost efficiency and ensure accuracy.
Many Filipinos are experienced in using the latest accounting technology in order to give the most accurate financial records possible. By using tools and software such as Quickbooks, Xero, and Sage 50cloud, outsourcing agencies can efficiently get accurate data on financial records, in order to maintain quality in financial management.
Moreover, Philippine outsourcing companies use AI tools to effectively analyze data and record information accurately and efficiently, which is vital when handling important financial information. Using the most advanced technology, your outsourcing partner can track your finances and ensure precise data analysis.
Another reason for the high demand for outsourced accounting services from the Philippines is the time zone advantage. The Philippines is generally 12-13 hours ahead of Eastern Standard Time (EST) and 15-16 hours ahead of Pacific Standard Time (PST). This time difference allows for a more productive working day, flexible working hours, and can benefit your outsourced accounting team.
The time zone advantage gives you the flexibility to arrange your team's schedule in a way that can be more effective in the long run. This gives you a competitive edge among other companies, allowing you to adjust your schedule and maintain a continuous workflow. This edge is especially beneficial when there are critical financial transactions.
The labor costs in the Philippines are much lower in comparison to countries like the United States and Canada, because of this, the cost of outsourcing is way lower as opposed to having a local, internal team. By outsourcing your accounting team to a Philippine BPO company, you can save on overhead expenses, such as employee benefits, utilities, and office equipment. This gives you the flexibility to focus more on core company activities such as sales and marketing, which help drive revenue.
We understand that the outsourcing process can be confusing, and starting can seem like a daunting task. Below, we’ve outlined 5 steps on how to build your outsourced accounting team in the Philippines!
Here’s your step-by-step guide on how to outsource your accounting function:
To make an informed decision, the first step is to know exactly what you need to outsource. Understand what your business needs are, and how you should clearly communicate those needs with an outsourcing agency. Do you need one full-time bookkeeper? Do you need someone to prepare your financial statements for audit during tax season? Do you need an entire accounting and finance team? It’s important to clearly define the service that you need.
Create an outline or list your accounting needs; and be open when sharing those needs. Assess the work you need completed and be ready to elaborate on the specific roles you want for your accounting team.
Finding an outsourcing partner such as KDCI Outsourcing, a company committed to helping you grow your offshore accounting and finance team, is a vital component when outsourcing your accounting team to the Philippines. This will help minimize the risk of errors and allow you to take advantage of the full benefits of an outsourced accounting service.
Based on your accounting needs, you can further determine what company would work best for you. Find a company that is reliable, has experience, and can be a valuable asset to your offshore team. The best way to find a company is to do thorough research on their accounting services or contact the company for any further questions you may have.
Your outsourcing partner should be able to support your company’s accounting and finance needs and be able to adapt to business and regulatory changes.
To ensure your business’s success in accounting, it is important to formulate a thorough plan. Outline steps for different accounting tasks and inform your outsourcing partner of any expectations.
Ensure data security when discussing financial transactions to make sure information is not leaked on unsecure. Communicate with your outsourcing partner any questions or concerns you may have about security and confidentiality. With a clear accounting plan in place, it will be easier for you to plan ahead and make sure that your finance function is always aligned with your overall business goals.
Once your team is built, it’s also crucial to maintain open and clear communication lines across the entire process. Inform your team of any requirements you have and state your needs in an organized and clear manner to help ensure quality work. Be able to communicate with your offshore team any vital information about the accounting process or any preferences you may have when managing financial transactions.
Since your team is well-versed in accounting and finance, you will not need to give them any basic training, but just inform them about procedures you want done in a specific manner. This way, you can get both expertise and a strong culture match. Talk about a win-win for all!
The final step is to continually monitor or evaluate accounting and financial processes.
Hold regular meetings and give constructive criticism about any financial management concerns. Continue to collaborate and discuss what is beneficial for your company in the future, and how your offshore accounting team can further support your business. Raise concerns promptly and prepare for any future obstacles such as changes in accounting regulations or client demands.
Your outsourcing partner should be like an extension of your own team, helping grow your business and helping you reach your company’s full potential.
And that’s it! Five easy steps and you’ll already have your accounting and finance processes covered. Now, it’s just a matter of getting started. If you’re looking for a sign, this is it. Outsource your accounting functions today, your future self will thank you later.
We understand that it can be difficult to build a reliable outsourced accounting team that can seamlessly collaborate with your business and contribute to the future growth of your company.
Here at KDCI Outsourcing, we find skilled professionals who are highly experienced and can help you with your accounting and finance needs. We are committed to helping you build your offshore team to the Philippines and have several professionals in general ledger management, financial specialist, credit control, and more! These individuals are experienced in offshore finance & accounting services and can assist you with any of your needs.
Learn more about outsourced accounting and finance. Contact us today!
Building an in-house team in the USA involves various costs, including salaries, benefits, office space, and equipment. Salaries can range widely, with tech roles often commanding a median salary of $61,550 USD to $140,910 USD annually, and operational roles like marketing, sales, and administration varying from $37,460 USD to $159,660 USD.
Benefits, including health insurance and retirement plans, can incur an additional 20-30% on top of salaries. Office space and equipment costs depend on location and needs, but can significantly increase total expenses.
For a small team, annual costs can quickly sum up to several hundred thousand dollars, with exact figures depending on the team's composition, the company's location, and the benefits package offered. This amount of money can be used to fund future business investments.
Meanwhile, outsourcing to Southeast Asia can significantly bring down overhead and labor costs. If you’re choosing the Philippines as your outsourcing destination, you made the right choice. We created this guide to help you understand the cost of outsourcing in the Philippines.
The cost of outsourcing in the Philippines varies based on each job function. Here is a breakdown of the average monthly cost of hiring a Filipino worker for the following roles:
If you want a more comprehensive price and breakdown of costs, it will vary from one outsourcing company to another. However, more often than not, the standard pricing on outsourcing solutions is based on a certain computation.
The total cost to outsource to a Philippine outsourcing company is usually calculated based on the skill of the resource, the number of people you want to hire, and the tenure of the contract. In the Philippines, offshore outsourcing companies calculate fees based on workforce cost, service fees, and government-mandated benefits. This allows an outsourcing provider to come up with unique service models to fit their respective target markets.
All workforce cost is always charged to you since outsourcing rates are driven by the market rates for the positions you want to fill. Moreover, these costs will vary depending on skill level — whether entry-level, experienced, or expert prospects.
For example, the cost to hire a Filipino graphic designer at the entry level is $440.16 a month, whereas a senior graphic designer will cost $868.94 USD per month.
Note: Conversions will vary from time to time, depending on exchange rates ($1 USD = ₱57.13 PHP, as of this writing).
Every BPO (business process outsourcing) company will have its respective service fees as part of its outsourcing cost, which generally include a fixed fee per employee per month to cover all their operational costs. These operating expenses will typically cover equipment, utility bills, taxes, and more.
Some outsourcing companies in the Philippines will give you perks depending on the total size of your outsourced team, which may or may not be part of your negotiation stage.
As prescribed by Philippine labor laws, each employee is entitled to several benefits. Don’t worry, your outsourcing partner will handle all of these for you, as this is part of the business's cost to outsource and falls under its payroll department. Feel free to have them explain all these benefits in detail once you come into contact.
According to the Philippines’ Department of Labor and Employment, the 13th-month pay is equal to 1/12 of the basic salary of an employee. This is usually given at the end of the year, with pro-rated values depending on the start date of the employee.
The Philippines is hours ahead of the US, and this depends on which state you are in (Washington, DC = 12 hours, California = 15 hours). If you want your outsourced team to work at your hours, they are entitled to a night differential pay of not less than 10% of their basic salary.
Social security contributions are shared by the employer and the employee and are a part of the cost to outsource business services in the Philippines. As of January 2025, the contribution rate is 15%, with 10% shouldered by the employer and 5% by the employee.
Pag-IBIG is the government’s way of ensuring that the Filipino workforce will have savings while they work. This is usually for housing purposes, or when an employee needs to borrow money. An employer's contribution rate is 2% of their employee’s basic salary.
The PhilHealth premium rate is 5% per month. This serves as a health insurance benefit, albeit some outsourcing companies still give a separate health insurance benefit from a private provider, as healthcare in the Philippines is expensive.
Below, we answer questions related to pricing models, hidden outsourcing costs, and whether you should choose a cheap outsourcing company.
There’s no right or wrong answer here. Your choice of pricing structure depends on your budget and business needs. Here are common examples of outsourcing pricing models:
Hidden costs in outsourcing include:
Being aware of these hidden costs helps you anticipate potential challenges and avoid financial risks down the line. These costs also manifest in poor performance and lackluster work, so it’s important to thoroughly vet and evaluate your potential outsourcing partner before signing the contract.
Here’s a word of warning: Don’t work with a cheap outsourcing provider — even if you’re an owner of a small and medium-sized enterprise (SME). While outsourcing costs are dependent on headcount, project complexity, and other factors, choosing a dirt-cheap BPO company can backfire and leave you with more expenses than savings.
Thankfully, many outsourcing companies offer flexible and affordable pricing models for SMEs that enable them to achieve cost savings while enjoying high-quality outsourced services. This flexibility also helps businesses better understand the cost to outsource help desk services, allowing them to budget more accurately while still accessing reliable technical support.
After having an overall idea about the cost of outsourcing in the Philippines, the challenge now is to balance cost-effectiveness, the quality of the service you’ll get, and how well your needs will be met.
One company can achieve this delicate balance: KDCI Outsourcing. We help you build a dedicated offshore team based on your custom requirements. This way, you’ll only invest in the resources you need, when you need them, all without sacrificing quality and operational efficiency. You also won’t be tied to fixed pricing commitments.
As a BPO company with deep industry knowledge in finance, healthcare, human resources, software development, and other fields, KDCI Outsourcing stands as your business partner who will drive your business to success.
Contact us today to learn more about our services.
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Whether it’s an annoying case of screen flickering or the ever-frustrating installation error message, no software or hardware is free from issues. While some hardware or software malfunctions can be addressed without any help, not everyone is tech-savvy. If ever, some technical problems are so complex that they require the expertise of a professional.
This is why a help desk is integral to businesses. From basic to complex technical queries, a help desk can provide the support a customer needs at the moment. However — as your business grows and acquires more customers — help desk support agents can end up overwhelmed in a sea of queries.
Increasing internal headcount and investing in technology are good ideas (on paper) — but they’re not the most accessible solutions considering the cost of hiring local employees and acquiring new technologies. The saving grace? Help desk outsourcing services.
Help desk outsourcing gives your business a strategic and competitive advantage. In addition to streamlining help desk processes and slashing costs, your in-house agents can pool their knowledge and energy on key business initiatives — which translates to one thing: growth.
If you want to get a good ROI from outsourcing IT help desk, partnering with an experienced help desk outsourcing provider is the first step you must take. But first, let’s learn about help desk support and the services you can outsource.
Customer service and help desk share a common dominator: assisting people. However, they’re not the same. Customer support centers on resolving general or business-related concerns. On the other hand, help desk support focuses on addressing queries and troubleshooting technology-related problems.
Common issues handled by a help desk support team include:
Like customer service agents, help desk staff utilize a variety of optimized digital support channels — including live chat, email, and remote software.
Help desk services are diverse, spanning from password issues to hardware malfunctions. Below are eight examples of services that a help desk outsourcing provider can help you with:
From corrupted drivers to manufacturing defects, hardware malfunctions can be caused by anything. Whether it’s a computer that abruptly shuts down (or restarts) or a keyboard that doesn’t register key presses onscreen, a help desk team can diagnose and help customers troubleshoot hardware issues to keep their peripherals up and running.
Printer issues are frustrating, mainly because they tend to occur when you urgently need something to be printed out. These issues can stem from paper jams, empty ink cartridges, or slow WiFi printing.
Depending on the severity of the issue, a help desk provider can ask a user to toggle the settings, check their WiFi connection, or update the driver to make their printer function as normal.
In business, efficiency is king. But when software performance issues strike, efficiency suffers. Help desk services teams identify the root cause of the performance issue and address it without delay, so users can get back to working on their tasks right away.
Everyone relies on the internet and online services. That’s why connection issues have become everyone’s worst nightmare. In fact, 31% of individuals surveyed by the Uptime Institute Data Center Resiliency Survey 2024 said that IT disruptions are rooted in connection and network problems, followed by power (18%) and cooling (7%) issues.
A help desk support team can pinpoint the causes of a connectivity issue and provide an appropriate diagnosis, helping maintain uptime and productivity.
Bugs and glitches happen from time to time. But even so, they disrupt productivity and cause financial damage to businesses. On average, $84,000 USD is lost to software glitch-induced downtime per hour.
Help desk support teams have experts equipped with the technical knowledge and proficiency to address software problems. By reaching out to a help desk support agent, businesses can prevent productivity loss and financial issues before they happen.
You’ve probably encountered an “installed failed” error message at least once in your life. Because business operations rely on software and tools, we expect nothing but a smooth installation process to maintain productivity. But when installation issues arise, they become a source of frustration.
Help desk support agents are not only knowledgeable about a software’s system requirements, they also know how to resolve installation issues, such as crashes and corrupted files, for hassle-free installation and operation.
We forget our passwords; it happens sometimes. But if there’s anything worse than forgetting your own password, it’s getting locked out of your own account due to multiple failed login attempts. A help desk professional can help users gain access to their accounts and educate them on password management.
Viruses and malware are becoming more sophisticated. While your computer may have the best anti-virus program, this program is only as good as the person using the device. One careless mistake could make your computer vulnerable to viruses and malware, which is dangerous if you process and store sensitive information.
Help desk professionals understand the inner workings of cyberthreats. With their knowledge, skills, and patience, they can identify security lapses, remove troublesome viruses and malware, and offer risk management tips to minimize future infections.
While outsourcing help desk is a good investment, the right outsourcing company can turn your investment into real, measurable results. Here is a list of the best help desk outsourcing providers in the Philippines:
Praised for its stellar offshore outsourcing services, KDCI Outsourcing is a top dog in the field of outsourced customer support. Its catalog of customer support outsourcing services includes tech support, quality assurance, help desk, and many more.
Blending human labor and empathy with cutting-edge AI solutions, KDCI Outsourcing delivers personalized, round-the-clock help desk support services that strike the right balance of speed, efficiency, and innovation.
Digital Minds BPO offers a wide array of outsourced customer service, including e-commerce customer support, technical support, help desk support, and many more. Its help desk services focus on troubleshooting, tiered support, email and browser set-up assistance, remote support, and many more.
With Digital Minds BPO’s 24/7 help desk support services, you can lower labor costs, maintain business operations, increase customer satisfaction, and speed up resolution times.
Magellan Solutions is every small and medium-sized enterprise’s (SME) best friend. It supports overwhelmed help desk departments with cost-effective help desk outsourcing services that fuel growth, scalability, customer satisfaction, and operational efficiency.
With achievable performance benchmarks, partnering with this premier outsourced provider sets your help desk department up for future success.
Emapta is a leading outsourcing company for high-octane businesses. It offers outsourced IT helpdesk services that help scale your business operations while optimizing costs for the long haul. With a pool of high-performing help desk professionals that specialize in various IT support services, Emapta promises fast and efficient technical assistance — day or night.
Outsourced is an offshore staffing company that helps businesses build a dedicated offshore team of help desk professionals, from help desk support agents to service desk engineers.
This company leverages the Philippines’ time zone advantage to provide uninterrupted help desk outsourcing services to businesses in the US, allowing customers to seek help desk assistance outside normal business hours.
Based in Makati City, Philippines, SuperStaff Outsourcing is a company that excels in knowledge process outsourcing (KPO), recruitment process outsourcing (RPO), back-office support as well as outsourced customer service and e-commerce.
Its outsourced help desk services are backed by college-educated, English-speaking professionals with certifications in CompTIA A+ and the like, enabling them to provide high-quality technical support to users. SuperStaff Outsourcing’s help desk services operate 24/7, ensuring your customers get the technical support they need at any time.
MCVO Talent Outsourcing Services is a BPO company that markets its services to American, Australian, British, and Canadian SMEs. The firm’s IT help desk outsourcing services are powered by talented agents who can understand the intricacies of technical issues and provide easy-to-understand solutions to customers of varying tech-savvy levels.
Thanks to their knowledge of your ticketing system, these professionals can easily adapt to your processes and maintain high productivity levels upon onboarding.
Based in Cebu City and Davao City, Philippines, Select VoiceCom (SVC) is a company specializing in multiple outsourcing services, including customer service, order processing, market research, and more.
By outsourcing help desk services to this provider, your customers can enjoy multichannel technical assistance and hassle-free resolutions at any time of the day.
SVC’s English-proficient agents also provide you with self-service knowledge bases for basic and non-urgent technical issues, further streamlining your help desk operations and boosting customer satisfaction and loyalty.
Located in Davao City, Flatworld Philippines is an outsourcing company known for its world-class office facilities and IT infrastructure. It specializes in call center, data, IT, and virtual assistance services.
Outsourcing help desk services to Flatworld Philippines gives you access to tiered support that routes technical issues of varying complexities to the appropriate resource. This simplifies issue escalation, boosts manpower efficiency, and enhances customer satisfaction.
Flatworld Philippines also supports multiple help desk channels — including social media and phone calls — for enhanced convenience.
Eastvantage is a BPO company specializing in nearshore and offshore outsourcing. From marketing to IT outsourcing, this firm can handle a wide range of services thanks to its extensive outsourcing experience.
Aimed at businesses in Australia, the EU, and the US, Eastvantage’s outsourced IT and help desk support focuses on achieving operational efficiency by augmenting in-house teams with outsourced technical support. This way, internal teams can dedicate their expertise to high-value tasks.
With professional help desk agents on board, your customers can enjoy personalized, seamless technical assistance all year round.
Maintaining an in-house help desk team is no walk in the park. Labor is expensive, and overhead expenses are adding up over time. There’s also the hidden cost of ticket backlogs, burnout, and turnover in daily help desk operations. When businesses are strapped for resources, help desk outsourcing becomes their ultimate savior.
At KDCI Outsourcing, we take care of your help desk for you. We source emotionally intelligent help desk professionals who are tech-savvy and have the integrity to maintain confidentiality in every correspondence. We build help desk support teams that mesh well with your local and business culture.
Our world-class help desk technologies can handle omnichannel support, data analytics, and automation ticket creation and routing — modernizing and futureproofing your help desk operations.
Give your help desk a well-deserved overhaul. Reach out to us and let’s help you build the perfect offshore help desk team.
In a competitive, tech-driven market, digital marketing is the difference between being noticed and being left in the background as your competitors stay ahead. It’s the reason why we took the time to write this blog. It’s also the reason why you’re currently reading it, seeing if we’re any good. Digital marketing is how businesses connect with their customers — especially at a time when most of your (well, our) audiences vet us through Google searches before buying from us.
Safe to say, it is a non-negotiable aspect of business success. That’s why it comes at a price. After all, it is an investment that directly impacts every aspect of the business.
Having an in-house marketing team, while incredibly beneficial, is often associated with excessive business costs. As such, smart businesses have turned to find other options to meet the marketing needs of the business.
That’s how digital marketing outsourcing became a popular option.
Over the past couple of years, more and more businesses have been outsourcing digital marketing functions to digital marketing agencies, as well as hiring offshore digital marketing staff through Business Process Outsourcing (BPO) companies in the Philippines.
If you’re considering digital marketing outsourcing to the Philippines but are still unsure whether it’s an ideal option for your business, then this article is for you. In this piece, we’ll cover the key reasons why most businesses across the US, Europe, and Australia outsource digital marketing to the Philippines.
Let’s get started. Keep reading.
Outsourced Digital Marketing, also known as offshore digital marketing, is when you are allowing an outside agency to take care of your digital marketing needs. How exactly does that work? Think of all the digital marketing campaigns you see from the brands you love or even the big players in your industry. They have great websites, they have strong social media presences, they regularly send promotional emails to your inbox. They are in every digital platform you can think of.
Realistically speaking, not all businesses can achieve all of that great stuff on their own. What they usually have is a little help in the form of outsourced marketing functions or offshore digital marketing staff. So, in essence, they get to focus (still) on their core business functions while someone else — who is not a part of their internal, in-house team — takes care of all the things that will make them look good in the digital world. It’s a win-win, they can look great, while actually doing great since they are not burdened by the tasks of digital marketing.
Since the digital transformation, a strong online presence has become some sort of make or break for businesses, regardless of industry or size. The demand for outsourced digital marketing services increased and now, many companies all over the world, the Philippines included, offer outsourced marketing services and have an outsourced marketing team of trained professionals who will support your business.
The Philippines is known for being the outsourcing capital of the world, making it an ideal location to outsource marketing. It has plenty of opportunities to help you achieve your marketing goals and grow your business. Many corporations have found that the Philippines has a lower cost of labor compared to many other countries, and a variety of outsourced marketing services, causing its popularity among other outsourcing destinations.
According to Manila Standard, the BPO (Business Process Outsourcing) industry increased by 7% in revenue growth in 2024, largely contributing to the $44-billion global marketing outsourcing market. This growth is not just expected in major areas in the Philippines such as Manila, but in smaller areas where there are Philippine content marketing agencies, such as Davao and Clark as well.
The integration and adoption of AI among corporations in the Philippines has helped businesses evolve and become more technologically advanced. These developments have given individuals the opportunity to become more knowledgeable in market research and web development. When outsourcing marketing to the Philippines, many professionals are skilled in using the newest marketing technology, supporting your company for the future.
There are many benefits when you outsource your marketing to the Philippines and we’ve provided a list of reasons to consider this option!
One of the most attractive benefits of outsourcing to the Philippines is how much you can save by offshoring to the Philippines. By outsourcing marketing services, you are able to save about 60% in overhead labor costs.
Finding experienced employees in the field of digital marketing can be challenging and costly. Many companies are looking for alternative options that are cost-efficient while still maintaining quality. The solution several companies have found is to outsource marketing to the Philippines.
In comparison to Western countries, the average salary of a marketing employee in the Philippines is up to 70% lower than that in the United States. Besides the labor cost, outsourcing to the Philippines can lower overall expenses. When you outsource, you pay one flat fee, while your outsourcing partner covers all other expenses such as employee benefits, equipment, and utilities.
With the lower labor costs here in the Philippines, your company has the flexibility of being able to reallocate your funds to other areas of your organization. Having the benefit of lower labor costs, you also have the ability to maximize your ROI (return on investment).
With a large pool of skilled individuals, the Philippines is home to many professionals experienced in the fields of SEO (search engine optimization), graphic design, web development, content creation, and outsourced sales and marketing. Many outsourcing companies are able to incorporate technical expertise when it comes to marketing, SEO, and SEM (search engine marketing).
According to the PSA (Philippine Statistics Authority), 60% of Filipino professionals are also proficient in English and are able to discuss a variety of subjects when it comes to the world of business. They are able to clearly communicate with English-speaking clients, as well as understand your preferences and company branding. Such communication ensures high-quality work and seamless collaboration when it comes to outsourcing and marketing.
The cumulative benefits of working with experienced professionals, with English proficiency, and great communication abilities, create a skilled workforce that can meet any of your business needs as having individuals with a diverse set of talents can assist you in reaching your marketing goals and business objectives.
The time zone advantage (being 13-16 hours ahead of most Western countries) in the Philippines can benefit many businesses that operate globally, specifically those in Western countries. Moreover, the Philippine time zone overlaps with the business hours of the United States, Canada, several parts of Europe, and Australia, providing 24/7 operational flexibility.
This allows for real-time communication, and extended operational hours, and also supports faster project execution, which creates opportunities for enhanced productivity globally.
These benefits give a strategic advantage when outsourcing marketing to the Philippines, giving your company a unique edge against the competition. In the digital marketing space where an always-on presence is key to building strong brand awareness, having a team that has flexible work hours — whether you need them to overlap with your team’s office hours or work on the back-end of your website and other platforms during downtimes — is a valuable advantage that can empower your business to stay ahead of the competition.
Outsourcing marketing to the Philippines provides access to a wide range of individuals who specialize in traditional and digital marketing, email marketing, SEO content creation, graphic design, and social media management. With experience in these areas, they can create unique, effective, and successful marketing campaigns for your business.
Professionals in the Philippines are also especially skilled in the field of digital marketing. There are also many benefits of outsourcing digital marketing such as global reach, personalization, and target advertising, making digital marketing outsourcing ideal for many businesses. Several companies outsource a team of digital marketers since there are many businesses that offer appealing digital marketing services, here in the Philippines.
Many Filipino marketers are also able to use data-driven insights and leverage analytics to track campaign performance. By using analytics and data-driven insights, you are able to optimize your marketing strategy, enhancing results.
Having these experienced marketers with a wide range of experience and analytics expertise gives you the ability to continuously improve your marketing tactics and develop marketing campaigns based on consumer interest.
Through outsourcing marketing to the Philippines, your business can build a team that adapts to market demands, while also being cost-effective. Because they tailor services to your needs, they can seamlessly accommodate changes without any problems.
Moreover, these marketers are well equipped with a variety of specialized skills for any project, improving your campaign's results.
Scalability also helps in reducing risks with certain marketing campaigns by enabling you to quickly adjust any resources and manage them in an effective manner. This flexibility provides a “safety net” that lets your company avoid major losses while adapting to challenges.
Now that we have outlined the key reasons why businesses outsource digital marketing to the Philippines, let’s find out whether outsourcing is an ideal solution for your businesses. Let’s do this by listing the most commonly outsourced services — and as you go through the list, ask yourself: is this a service that my business needs?
Instead of hiring in-house teams for every function, most companies today outsource specific services to specialized providers. Among the wide range of marketing functions, these 5 are the services that businesses typically outsource to the Philippines:
These services combine organic search optimization and paid advertising to maximize online visibility. Outsourced SEO & SEM experts handle keyword research, on-page and technical SEO, backlink building, and pay-per-click (PPC) campaigns to increase traffic and conversions.
Outsourced content writers create blogs, articles, website copy, and other written materials optimized for both readers and search engines. This ensures businesses maintain a consistent publishing schedule and build authority without giving the extra workload to internal staff.
This service covers the planning, creation, scheduling, and monitoring of social media campaigns. In essence, you get a dedicated social media manager to handle content calendars, audience engagement, and analytics to strengthen your online presence and grow digital communities.
Offshore email marketing specialists design, write, and manage email campaigns that nurture customer relationships and drive sales. Services often include segmentation, personalization, A/B testing, and performance tracking to boost open and click-through rates. These capabilities highlight the advantages of email marketing, especially its ability to deliver targeted, data-driven messages that generate measurable results.
Outsourced graphic design teams create branded visuals such as graphics, infographics, and promotional materials tailored for social media platforms. This ensures that campaigns remain visually appealing, on-brand, and engaging.
If you need any of these services or have any other digital marketing needs that are not included in the list, feel free to reach out to us. We’d love to discuss how our team can empower yours through efficient and cost-effective digital marketing.
When outsourcing marketing, we understand that it can be difficult to find professionals who understand your unique vision and provide effective solutions for challenges you may face in the marketing world.
Discover a new level of outsourced marketing with KDCI Outsourcing. As a marketing outsourcing agency, we take marketing outsourcing to a new level, ensuring you reach your marketing goals by building an offshore marketing team that collaborates well with your organization. We provide a large talent pool and can tailor our services to your needs, creating an effective solution for any challenges you may face.
Learn more about marketing outsourcing. Contact us today!
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If there’s one thing most business owners know — regardless of the business size or the industry — is that procurement is far more than just “buying stuff.” If anything, it serves as a backbone and strategic function for businesses as it directly impacts the organization’s bottom line, supply chain, and ultimately, overall advantage in the market.
The next thing that most business owners know: managing procurement functions can be complex, time-consuming, and expensive. It’s one of those core business functions that you cannot compromise on, even though you are fully aware that having an in-house procurement team comes at a great cost.
In the past years, more and more companies in the US (as well as Australia and Europe) have turned to outsourcing procurement processes to specialized providers. The solution rose to fame for its impact in streamlining purchasing, ensuring supplier compliances, and empowering businesses with strategic sourcing expertise.
And yes, as outsourcing usually goes, procurement outsourcing allows business to access all of these while reducing operational costs. As a result, the global procurement outsourcing market, though a relatively new niche, is now valued at almost $6.5 billion.
The Philippines, known for its reputation in BPO, has naturally (and quite quickly) emerged as a global hub for procurement outsourcing. Over the years, the country has become a top choice for American, Australian, and European business across industries like retail, manufacturing, tech, and healthcare for procurement outsourcing services.
So, in this blog, we’ll cover the essentials of outsourcing, the top procurement outsourcing companies that your business can partner with in the Philippines, as well as the ways to find the right procurement outsourcing provider that will meet your business’ unique needs.
Read on to learn more.
First things first: what exactly is procurement outsourcing? Procurement outsourcing is the practice of delegating all or part of a company’s procurement activities to a third-party service provider. This way, instead of managing purchasing in-house, businesses leverage external procurement experts, whether domestically or offshore, to handle one or all procurement functions.
By working with procurement outsourcing providers, organizations can focus on core operations while ensuring that procurement is still handled efficiently and cost-effectively.
An Outsourced Procurement Specialist is responsible for finding reliable suppliers to ensure timely purchasing of goods and services. They typically manage sourcing, negotiate contracts, and oversee purchasing activities to help businesses minimize costs while maintaining quality and compliance for the business.
Offshore Vendor Management Specialists build and maintain strong vendor and supplier relationships by negotiating contracts, monitoring performance, and ensuring compliance with quality standards. By outsourcing this function, you can reduce procurement risks, improve supplier reliability, and strengthen long-term partnerships that support business growth.
With a Supply Chain Specialist from a dependable procurement outsourcing provider, you get an expert who will analyze and optimize procurement, production, and distribution processes. Using data-driven insights, they forecast demands to enhance overall efficiency and help significantly reduce operational costs.
Outsourced Inventory Controllers ensure smooth operations by managing stock levels and preventing shortages or excess inventory. They monitor inventory data, identify discrepancies, and optimize replenishment strategies. Companies that outsource this function usually benefit from cut storage costs, reduced losses, and a well-balanced product flow.
Businesses also hire Logistics Coordinators through procurement outsourcing companies to oversee the movement of goods from suppliers to customers, ensuring deliveries are timely, cost-effective, and compliant with shipping regulations. They handle documentation, schedules, and communication with carriers and vendors.
Depending on your business needs, you can outsource one or all of these functions to the Philippines. Of course, there are more supply chain and procurement functions beyond what we have enumerated here that you can outsource. In fact, you can build an entire procurement team offshore with the right outsourcing partner (but more on that later!).
For now, let us address one of the bigger questions: why do so many companies choose to outsource procurement activities in the first place? Surely, knowing the core drivers behind this decision will explain why outsourcing has become a trusted strategy for businesses of all sizes.
Over the years, organizations across industries are realizing that handling procurement in-house can be time-consuming, resource-heavy, and difficult to scale. Others who have tried backsourcing have experienced the same challenges, too. So, the rather short answer to this is: with outsourced procurement, businesses gain access to skilled professionals and proven processes without having to build everything internally.
But let’s break this down further into the three key benefits that businesses are looking for as they opt for procurement outsourcing services:
One of the most obvious reasons is, as is the case for the majority of business decisions, cutting procurement costs. Outsourcing procurement functions eliminates the overhead of maintaining large in-house procurement teams while also giving businesses access to competitive supplier markets. This allows companies to achieve better pricing and stronger negotiating power.
As markets shift and demand fluctuates, companies need procurement functions that can scale up or down without disruption. Outsourcing providers offer that flexibility, helping businesses adapt quickly to changing needs without increasing overhead. Without having to worry about this, businesses can effectively focus on core functions, rest assured that all supply chain and procurement tasks are handled.
One thing that outsourcing does is give businesses access to specialized expertise and industry best practices — an advantage that protects businesses from various risks. From regulatory compliance to supplier reliability, procurement carries inherent risks. Outsourcing providers have systems, experience, and networks that reduce these risks and ensure greater stability in supply chain management.
Of course, to leverage these benefits, it’s crucial to find the right outsourcing provider that specializes in supply chain and procurement. Thankfully, there are a number of companies in the Philippines that you can choose from, depending on your specific requirements.
To help you find the best fit for your business, we’ve rounded up the best procurement outsourcing companies in the Philippines. These providers stand out for their track record, scalability, and ability to deliver end-to-end procurement solutions.
KDCI Outsourcing is a leading Philippine-based outsourcing provider specializing in procurement and supply chain roles. KDCI empowers businesses to build procurement teams with proven expertise in supplier management, spend analysis, order processing, and contract management, helping businesses streamline purchasing operations while cutting costs.
Known for its highly skilled teams, flexible engagement models, and focus on building dedicated offshore procurement functions, KDCI is trusted by global clients across industries like retail, manufacturing, and tech.
Accenture is one of the largest BPO providers in the country, with a strong reputation for end-to-end business solutions. Its procurement solutions cover strategic sourcing, contract management, and spend optimization, supported by advanced digital tools and automation. Accenture’s scale, global expertise, and strong presence across the Philippines make it a preferred partner for multinational corporations.
Concentrix is widely known for customer experience management but also provides robust procurement and supply chain support as part of their broader suite of solutions. Through process optimization, it helps clients manage supplier relationships, handle purchasing transactions, and improve overall supply chain visibility. Concentrix’s global network ensures best practices are integrated into its Philippine operations.
Cloudstaff is another Philippine-based outsourcing company known for providing highly customized back-office and support solutions, including procurement outsourcing. Its services cover tasks such as vendor management, purchase order processing, and spend monitoring. With a focus on scalability and technology-driven processes, Cloudstaff helps clients streamline procurement operations while maintaining transparency and efficiency.
TaskUs is a fast-growing outsourcing company that emphasizes agility, digital-first solutions, and employee experience. In procurement outsourcing, it provides support for supplier management, contract administration, and spend reporting. TaskUs is especially popular with technology and e-commerce firms seeking flexible, scalable procurement support.
IBM brings advanced technology to procurement outsourcing through its global business services arm. In the Philippines, it delivers services like category management, procurement analytics, procurement consulting services, and supplier relationship management. IBM’s integration of AI and cognitive tools helps clients achieve significant cost savings and process improvements.
Foundever is recognized for its expertise in business process outsourcing and offers procurement services as part of its back-office support portfolio. It assists clients with purchase order processing, supplier onboarding, and compliance monitoring through their vendor portal. Foundever’s key strength lies in combining process efficiency with strong customer service culture.
Infosys is a global leader in business process management, with a strong presence in the Philippines. Its procurement outsourcing solutions — often advertised as a one-stop for optimizing procurement operations — focus on strategic sourcing, spend analysis, and process automation. Infosys is especially valued by clients looking to integrate digital procurement platforms with outsourced teams.
Wipro is another global outsourcing powerhouse with a Philippine presence. The company offers comprehensive procurement services, from vendor negotiations to procurement analytics. Its expertise in technology-driven solutions ensures that clients benefit from streamlined workflows and improved procurement visibility.
Genpact combines process excellence with digital transformation in its procurement outsourcing services. Philippine-based teams support global clients with supplier management, contract lifecycle management, and spend optimization. Genpact’s proven track record across industries makes it one of the most reliable choices for strategic sourcing and procurement services in the region.
With these ten leading procurement outsourcing companies in the Philippines, businesses have a wide range of capable partners to choose from — including those with the creative expertise often seen in creative services outsourcing companies in the Philippines.
With so many providers to choose from, the challenge isn’t just whether to outsource, it’s who to outsource to. Not all procurement outsourcing companies are created equal, and your choice of provider will directly affect your business’ long-term growth.
So, to help you make a well-informed choice, we have here an 8-point checklist of factors to consider before partnering with a procurement outsourcing company.
Does the provider offer the specific services you need, such as supplier management, spend analysis, or contract administration?
Do they have proven experience supporting businesses in your sector (e.g., retail, manufacturing, technology)?
Can the company quickly scale your procurement team up or down based on seasonal demand or market changes?
Do they use advanced procurement platforms and analytics tools to ensure accuracy and efficiency?
Is their pricing model clear and competitive, with no hidden fees?
Do they follow global standards and local regulations to safeguard your business from risks?
Will their team integrate seamlessly with yours, both in terms of collaboration and work culture?
Do they have strong client testimonials, case studies, or success stories that prove reliability?
By weighing these 8 factors carefully, you can identify which provider will successfully meet your procurement needs as well as support your overall goals as a business and as a team, today and long into the future.
Take the first step by asking KDCI Outsourcing about our procurement outsourcing services.
At KDCI Outsourcing, we specialize in building dedicated procurement and supply chain teams tailored to your business requirements. Whether you need an outsourced Procurement Specialist or a dedicated procurement team offshore, we are here to empower your business with the best people.
With a client-focused approach and a track record of helping businesses scale sustainably, we’re here to support your team with procurement services, so you can improve your procurement strategy and focus on the things that matter the most.
Contact us today. We’d love to chat about your procurement and supply chain needs.
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
