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A business’s greatest asset is no other than its employees. Companies invest in talent not only to keep operations running and achieve organizational goals, but also to serve as representatives to customers, clients, and would-be employees. While employees are mostly responsible for their own learning, human resources (HR) management also plays a vital role in their development.
HR management is more than managing employees; it’s tapping into their skills, knowledge, experience, and potential to drive success in the workplace and in their individual careers. However, technological advancement in HR, evolving regulations, and turnover are troubling HR managers more than ever.
The good news? Outsourcing HR management gets HR managers back on track and elevates their HR game in ways that make organizational and employee success more attainable — that is, without straining your current workforce.
If the idea of outsourcing sounds good to you, this comprehensive article will teach you everything about outsourcing in human resource management.
From the name alone, HR management is a function that involves managing HR staff and other employees in the company. This includes recruitment, performance management, and employee engagement. It is also integral to workplace safety, compliance with employment laws, and fulfillment of organizational and individual employee goals.
HR managers are the leaders of the HR department. From recruitment to compliance, they wear multiple hats to keep the department and the organization running smoothly. Let’s tackle each of their responsibilities below:
Human resources managers are responsible for writing and posting job descriptions as well as sourcing, screening, interviewing, and onboarding employees into the company. They also orient employees on workplace policies and provide support to new hires.
These professionals liaise with team leaders, supervisors, or project managers to conduct performance reviews for potential salary increases and promotions within the department.
HR managers monitor employees’ training needs and create appropriate professional development programs.
Human resources managers create and oversee compensation and benefits packages for employees. These HR professionals factor in workplace needs in designing these packages to ensure that employees are well-compensated and healthy, thereby improving retention.
HR managers enforce company rules and regulations and impose sanctions — such as a suspension or a written warning — on employees to correct behavior, improve performance and productivity, and promote workplace safety. Depending on the severity of the violation, HR managers can terminate employees.
Leveraging their interpersonal, creative, and analytical thinking skills, they mediate and resolve conflicts between employees to promote well-being and avoid resentment.
Human resources managers keep abreast of changes in workplace safety standards and employment laws to ensure the organization maintains regulatory compliance and meets industry standards.
This section explores some of the benefits of outsourcing in human resource management.
Whether your employees work in the finance, HR, or marketing department, professional development is key to making themselves relevant, competitive, and future-ready in the workforce of tomorrow. When companies prioritize professional development, retention is greatly enhanced.
Gallup and Workhuman surveyed full-time and part-time 4,439 US adult employees. When asked if their company pushed them to upskill, the participants — who were 18 years old and above — answered “strongly agree.” Due to this encouragement, the report found that these employees have a 47% lower chance of seeking new job opportunities.
However, professional development involves resources. From developing training programs to finding an appropriate mentor or training venue, this initiative can leave HR departments stretched too thin, thus deprioritizing core business activities. Additionally, training programs should be tailored and engaging for all employees; otherwise, they won’t fully invest in their development.
An HR outsourcing provider can augment your team with HR managers and other HR experts who can develop training programs that are tailored to address skill gaps, encourage leadership, and meet workforce needs.
With the help of advanced employee training software, staff members have a clearer picture of their career trajectory, so the skills they learn suit their current position or prepare them for a future role in the organization. This encourages self-learning while also providing HR managers with data on the effectiveness and engagement of the training courses.
If there’s something that HR departments should never neglect, it’s compliance. Compliance makes the difference between a lawful organization and costly lawsuits. As the primary drivers of compliance, HR staff familiarize themselves with employment laws, workplace standards, and data privacy regulations, so the company fulfills its legal duties and avoids penalties.
With the amount of workload that HR managers face, there’s a tendency for compliance to be relegated to the back seat. Workplace bias, discrimination, and harassment are just a few of the compliance challenges HR managers face. Let’s also not forget that compliance issues can originate from payroll processing errors and a lack of qualified legal guidance.
HR outsourcing companies employ HR managers who are knowledgeable of employment laws and workplace standards at all levels of government. They help your business navigate the complexities of legal frameworks, ensuring your business remains fully compliant with local (overseas) laws and standards.
Outsourced HR managers can also review workplace policies and conduct compliance training, so your workplace becomes a positive environment for all employees — regardless of their gender, age, or race.
Local labor is more expensive, with the average cost of hiring sitting at $4,683 USD per hire. Obviously, recruiting and hiring costs differ between roles, companies, and industries. According to the US Bureau of Labor Statistics, HR managers earn an annual median salary of $140,030 USD.
As labor costs rise due to inflation, businesses turn to cost-effective options, such as contract workers and offshore outsourcing services, to offset costs while still benefiting from the specialized expertise of these contract and outsourced professionals.
Outsourcing to the Philippines drastically slashes your labor and overhead expenses, thanks to its lower wages and cost of living. In fact, on average, Filipino HR managers earn $10,482.54 USD to $12,579.05 USD a year.
By collaborating with an HR outsourcing provider, you can work with cost-effective HR managers who possess the same or higher caliber as local HR managers. Because outsourcing HR tasks puts less strain on your budget, you can better plan for future HR and business investments.
While outsourced HR services carry plenty of advantages to your business, be prepared to encounter these challenges when outsourcing in human resource management:
HR outsourcing may be cost-effective, but it’s easy to fall prey to overspending and compromising your company’s financial health if you don’t track your expenses. HR outsourcing costs encompass everything from labor to compliance fees. Hidden fees, such as currency exchange rates and technology upgrades, can likewise affect your budget.
No outsourcing company is perfect. However, an HR outsourcing company that doesn’t understand the nuances and peculiarities of your workplace culture can lead to unmet needs and expectations. Hence, you might end up being dissatisfied with the provider’s quality of HR services.
Data security and privacy are critical to HR outsourcing. Outsourcing does carry a degree of risk, as you’ll be allowing the HR outsourcing provider to process and store your data. If the outsourcing company’s security infrastructure is weak and employee data gets leaked, you’ll be in for a lot of trouble with your internal resources and, of course, the law.
In HR outsourcing, interactions take place virtually. Unfortunately, time zone differences can mean delayed responses and lost productivity. Because time is of the essence when outsourcing in human resource management, your HR outsourcing firm can adjust to your business hours for real-time HR support.
This section resolves the challenges discussed in the previous section. Follow these best practices to reap the benefits of HR management outsourcing:
It’s all about creating a budget and being aware of the costs of human resources outsourcing. Do extensive research on the Philippines’ cost of living and average salaries for HR managers. Consider also the project complexity, headcount, software, and your preferred experience level of HR managers. All these factors can influence your monthly total bill.
Additionally, don’t forget to ask for the breakdown of costs. The right HR outsourcing provider is transparent and will be happy to dissect the expenses of their outsourcing services.
While outsourcing expenses vary from provider to provider, anticipating all the possible costs can better financially prepare your business for expected and unexpected expenses. This way, you can enjoy the fruits of your provider’s service offerings and achieve a high outsourcing ROI.
The provider you’ll work with can make or break your company’s HR management operations. Well-experienced HR outsourcing companies possess deep knowledge of your industry.
Thanks to this knowledge, they can understand industry nuances and requirements. Because these HR and payroll service providers have worked with different clients, they can tailor their outsourced HR management services to your business needs.
In line with this, choose an outsourcing company experienced in outsourced HR management. Likewise, it would be better if the external provider has ample experience in providing HR management outsourcing services to clients operating in your industry. This minimizes the risk of unmet expectations and dissatisfaction with the outsourcing company.
Never, ever skip cybersecurity. This starts with vetting your HR outsourcing partner’s cybersecurity capabilities.
Probe into the provider’s IT infrastructure, data security practices, remote work policies, fraud detection measures, and risk management strategies. Ask about their background-checking processes and how they hire HR managers with integrity. Most importantly, check if the company is certified by the International Organization for Standardization (ISO).
When outsourcing in HR management, you’ll want to err on the safe side since your employees’ data is at stake. One data breach or insider threat can expose your data to hackers and cyber criminals.
If you’ve already started working with an HR outsourcing company, don’t make the mistake of being too complacent with your data security. Here are three tips:
When outsourcing in human resource management, the company has already prepared offshore HR managers who have agreed to work on your schedule. Building trust and forming a strong relationship with your offshore HR management team boils down to communication. Without proper communication, the partnership crumbles — and that’s something you wouldn’t want to happen.
Here are five tips for effective communication:
At KDCI Outsourcing, we understand the vital role of HR management in driving organizational success. Our offshore HR managers are equipped with all the right skills — from technical to soft skills — to handle your HR department and liaise with your internal team.
By integrating AI, automation, and modern HR technologies into your workflow, we can enhance your HR operations, improve operational efficiency, reduce errors, usher in innovation, and free your internal resources from boring administrative tasks.
Let KDCI Outsourcing oversee your HR department. Hire an HR manager or build a full HR team with us. Let’s get talking today!
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Your people are your greatest assets. Every leader in a growing business knows this. It’s the reason why there is an HR department in every organization, no matter the size. Even Forbes reports cite that the current average ratio is at 2.57 HR staff per 100 employees (a little over the recommended average of 1.4 HR staff per 100 employees).
So, this is not for us to convince you just how important HR is. Our point here: there is a better, smarter way to build your HR team.
Managing human resources, ensuring they’re paid, keeping them engaged, while complying with labor laws and regulations can be a bit much even for established companies, especially those who are currently in a growth phase. In fact, the same report we have cited above noted that the HR-to-staff ratio is below average for medium and large organizations. This is why more and more are outsourcing HR, especially to developing countries like the Philippines.
In this article, we’ll explore the pros and cons (as well as how to address them) of HR outsourcing to help you assess it as a viable option as you scale your business. Find out more about Human Resources Outsourcing and discover why you should or shouldn’t outsource human resources to the Philippines!
HR Outsourcing, Human Resource Outsourcing, or HRO, is the process of contracting an agency or individual to manage a function or the whole process or department of human resources or HR. This typically involves outsourcing HR services to dedicated HR outsourcing companies that specialize in core functions such as recruitment, payroll, and training and development. When businesses outsource their HR functions, it’s usually to help reduce costs, increase operational efficiency and productivity, and improve scalability and flexibility.
Some of the most commonly outsourced HR roles are HR generalist, compensation and benefits analyst, payroll specialist, training and development specialist, and HR compliance officer. Depending on the specific needs and business goals, a business may opt to hire one HR professional offshore or build an entire team through an external HR outsourcing company. It may look different for every business, but the end goal of this solution is to get high quality service for managing the people aspect of the business, at a significantly lower cost.
Human Resources Outsourcing (HRO) is a continuously growing industry, with the Philippines as one of the fastest-growing markets. The Philippine BPO industry is now home to a number of outsourced HR professionals — one of which might just be your next team member!
If you’re thinking of where to outsource HR and you’re considering the Philippines, below is a list of benefits that may help you decide!
One of the main reasons why the Philippines is an increasingly popular destination for HR outsourcing is because of its lower labor costs. While it costs $3900/month to hire an HR specialist in the US, outsourcing an HR specialist to the Philippines costs about $1500/month.
Not only is the rate much lower, but the outsourcing cost already covers operational costs, resources like laptops, internet, and power stations, as well as benefits, on top of the basic salary. This allows companies to save up to 70% in labor and operational costs, savings that could then be redirected and invested back into the business.
The Philippines puts a strong emphasis on education, having a 97% literacy rate. It also produces a large number of graduates yearly and has an active workforce of 49.48 million people in 2024. Not to mention, Filipinos have made a name for themselves in the outsourcing industry with the Philippines as the world’s call center capital.
These highlight the caliber of Filipino HR professionals, making it easier to find the right person with the set of HR skills and experience you’re looking for. This way, there are more options for you as you find the HR experts that will fit your business’ unique needs.
When it comes to human resources, soft skills matter a lot. You need people skills, dedication, and professionalism among others. That’s why outsourcing human resources functions is a more delicate matter than outsourcing other functions that require less cultural compatibility.
However, thanks to the Philippines’ Westernized culture, Western business practices and corporate culture are no longer new, and any learning curve when working with Western organizations, especially those in the United States, is short, making collaboration much smoother.
Not to mention, Filipinos are culturally very hospitable and optimistic. In fact, the Philippines was voted as one of the friendliest countries in the world. Such traits manifest well in the HR profession, a testament to the service orientation and adaptability of Filipino HR professionals that make them effective in handling employee relations and customer service functions.
When it comes to the number of specialized HR outsourcing services, including payroll processing, recruitment, employee training and development, benefits administration, and compliance with local labor laws, the Philippines is never going to come up short.
There are plenty of HR service centers in the Philippines with extensive experience serving various industries, including IT, healthcare, finance, and customer service, providing tailored solutions to meet specific business needs.
Many Filipino HR professionals also obtain globally recognized certifications, such as those from the Society for Human Resource Management (SHRM) and the HR Certification Institute (HRCI), which help maintain high standards and keep them updated with global HR practices. With a dedicated team from the Philippines, you get the right support that your business needs.
: One of the beauties of using human resources outsourcing services is it provides scalability and flexibility to companies. This is even more so in the Philippines because its outsourcing companies have a large pool of ready-to-work HR professionals and the country’s BPO industry is so large, that hiring, training, and getting them on board is a quick process that boosts scalability and flexibility even more.
This means Philippine HR outsourcing companies can act fast, allowing companies to more quickly adapt to changing business needs, without the delays and costs associated with hiring and training new staff internally.
Additionally, HR outsourcing in the Philippines comes in multiple engagement models, and agreements with clients often come with flexible terms, enabling companies to choose HR outsourcing services that best fit their requirements and adjust them as needed.
Filipino HR outsourcing service providers leverage the latest human resources software and technologies, offering companies access to advanced tools for payroll management, performance tracking, and employee engagement.
Moreover, the outsourcing industry in the Philippines is known for its focus on continuous improvement and innovation, ensuring that HR processes remain efficient and up-to-date with global standards, even and especially as AI adoption comes into the picture and largely impacts the HR industry.
HR involves quite a number of laws and regulations that vary depending on your geography. To ensure your compliance, there are plenty of Philippine HR outsourcing companies that have worked with other companies in your location – this makes it easy for them to navigate HR requirements in your area, ensuring compliance and reducing the risk of legal issues for foreign companies.
It also helps that Philippine HR outsourcing agencies have protocols in place to keep them updated with changes in legislation and best practices, providing you with peace of mind regarding their HR compliance.
While outsourcing your HR comes with several benefits, it also naturally comes with risks and challenges. To help you make an informed decision, we’ll now be discussing the cons of outsourcing human resource services to the Philippines.
Even if the Philippines is a popular destination for HR outsourcing, there are disadvantages that you should consider. Below are some of the most common pitfalls of outsourcing human resources to the Philippines, along with some tips on how to mitigate them.
A common challenge that companies may encounter when outsourcing to an offshore location like the Philippines is time zone and cultural differences. The Philippines is in a different time zone from many Western countries, which can lead to challenges in real-time communication and coordination. This may affect the responsiveness and timeliness of HR functions.
And though Filipinos speak very good English, there are cultural nuances in the English language that may still lead to occasional misunderstandings, impacting the clarity of communication.
While there’s little one can do about inherent cultural differences, practicing clear and open communication always helps. Since your dedicated team in the Philippines serves as an extension of your inshore team, connecting with them like so can make all the difference. Meanwhile, time zone differences can easily be bridged by setting your offshore team’s work shift to match your hours to ensure smooth collaboration.
Outsourcing involves sharing of data, which opens up companies to privacy and security threats especially if the outsourcing partner doesn’t observe proper safeguards and protocols. While the Philippines has data protection laws (such as the Data Privacy Act of 2012), they may not be as stringent as those in the US or EU. Ensuring compliance with international data privacy standards can be challenging.
To ensure utmost security and privacy, finding a reliable outsourcing company that meets data protection standards such as General Data Protection Regulation (GDPR) is a must. Better yet, you should prepare a risk management and recovery plan to cover all your bases. You can discuss all these with the HR outsourcing company in order to avoid issues with data security and privacy down the road.
Outsourcing HR functions can lead to loss of control over key HR processes, which may make it challenging to maintain the same level of management and influence as with in-house human resource departments. This can mean misalignment in terms of company policies, culture and values, or lack of quality control, both of which can impact HR service delivery in the form of inconsistent HR practices and employee experiences.
It can also mean challenges in the integration of the outsourced HR provider’s systems with the company’s existing HR and IT infrastructure can be complex and require significant effort and resources.
When it comes to these challenges, assigning an in-house liaison and setting clear expectations and preparing for a smooth transition are key.
An in-house HR expert who can focus on the outsourcing partner’s management helps ensure alignment. Meanwhile, having set KPIs and a QA process or even having your outsourcing partner assign a dedicated QA specialist helps ensure consistency in HR services quality.
As for integrating outsourced and in-house HR systems, you can develop a phased integration plan with thorough assessments, robust data migration protocols, continuous monitoring, and regular communication between internal IT and the outsourced provider to ensure smooth and efficient system integration.
While the cost of outsourcing HR is typically agreed upon during contract signing, there are instances where additional costs are incurred due to unexpected integration challenges, the need for specialized software, compliance with new regulations, or unforeseen increases in service requirements.
Not only that, some Philippine outsourcing agencies require long-term contracts which can lock companies into agreements that may become less favorable over time. Renegotiating or exiting these contracts can also incur additional costs.
To avoid these, it’s best to carefully weigh the costs and benefits of offshore outsourcing before signing any contract. Find out potential additional costs as soon as possible even if they are not yet relevant to you. And if you think there’s a possibility of terminating contracts early, opt for Philippine outsourcing companies that offer shorter contracts.
When outsourcing HR functions, in-house staff may feel threatened or undervalued, impacting the organization’s morale and lowering engagement. Effective communication and change management are crucial to mitigate these effects.
Meanwhile, the physical distance between the outsourced HR team and the company’s employees can lead to a lack of personal connection, potentially affecting employee satisfaction and engagement as well.
However, with the rise of remote work options worldwide, there are now far more options to bridge these gaps and build a strong, hybrid team — even if half of it is across the other side of the globe. With HR experts who are dedicated and trained to manage people and the right technology in place, higher employee engagement can still be accomplished remotely.
Companies become dependent on the reliability and performance of the HR outsourcing provider. Any issues with the agency, such as financial instability or service disruptions, can directly impact the company’s HR functions.
Not to mention, over-reliance on outsourced HR services can lead to a decline in in-house HR expertise, making it difficult for the company to bring HR functions back in-house if needed.
To mitigate dependency on HR outsourcing providers and maintain in-house expertise, companies should diversify their outsourcing sources, retain critical HR functions internally, and invest in continuous training for their HR staff. Additionally, establishing clear service level agreements (SLAs) and having contingency plans for potential service disruptions or provider instability are essential.
As a continuously developing industry that serves a number of businesses, HR outsourcing is designed to grow alongside the businesses that it serves and empower business growth in the process. With these pros & cons in mind, it’s now up to you to check your options and see whether HR outsourcing is the best solution for your business (and your team).
If you still have questions about HRO, its benefits, and the challenges that come with it, do not hesitate to ask. Our team at KDCI Outsourcing have provided several clients with HR outsourcing solutions and we’d love to answer your questions based on actual experiences.
Considering outsourcing HR to the Philippines? With the country’s robust HR staffing services, there are many human resources outsourcing companies and even more HR professionals available, making it overwhelming to choose the right people for your offshore HR team.
At KDCI Outsourcing, we specialize in finding the best people who not only fit your needs but also mesh well with your in-house organization to ensure you’re building your offshore HR team for success!
Learn more about HR outsourcing in the Philippines, contact us today!
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Outsourcing has become a powerful strategy for businesses that want to scale efficiently, reduce costs, and stay competitive in a fast-changing market. Among the world’s top outsourcing destinations, the Philippines continues to stand out in 2026, thanks to its skilled workforce, strong cultural alignment with Western businesses, and government-backed infrastructure.
In this article, we’ll explore the top outsourcing companies in the Philippines and highlight what makes them leaders in the industry. Whether you’re a startup looking to build your first offshore team or an established enterprise aiming to expand operations, this comparison will help you identify the right partner to match your business goals.
If you’re looking to scale your operations and considering working with an outsourcing company from the Philippines to delegate some of your business’ functions, then this article is written for you.
With a rich history of being the world’s “call center capital” — known for offshore customer service operations that support various global and multinational companies, the business process outsourcing (BPO) industry in the Philippines has successfully evolved.
Today, it is an intricate, fully-developed system that now supports a wide range of outsourcing services and offshore business processes, including but not limited to:
From customer support, IT, accounting, and finance, to creative design, HR, logistics, and procurement, outsourcing companies in the Philippines now empower businesses with functions that used to only be available inshore, at significantly more cost-effective rates.
With its skilled, English-speaking workforce, strong cultural compatibility with American, Australian, and European businesses, as well as a government-backed outsourcing infrastructure, the country has become the go-to destination for companies looking to outsource business functions. It’s the reason why a lot of offshore outsourcing companies have risen to fame over the past couple of years.
That’s exactly why we created this guide. Below, you’ll find a detailed breakdown of the Top 10 Outsourcing Companies in the Philippines (2026 Edition) — who they are, what they do best, and why you might want to consider them for your business.
Whether you’re a medium-sized business looking for a small but dedicated team offshore or a larger organization preparing to scale with outsourced staff, this list will give you a clear picture of the landscape and help you make a confident decision.
Let’s get started.
If you’ve been looking for the best countries for outsourcing solutions, we’re also almost positive that most, if not all, of the lists included the Philippines as a top destination for offshoring and outsourcing, as has been the case for decades now.
But, why exactly? What’s in it for you when you outsource to the Philippines?
So, before diving into the list of top outsourcing companies in the Philippines, let’s quickly cover the five key reasons why this country remains to be a global leader and the most ideal outsourcing destination in 2026:
The Philippines offers significant cost savings, allowing organizations to save up to 70% on staffing and operational costs compared to hiring domestically. This is primarily due to the lower cost of living and more competitive wages in the Philippines.
Beyond just salaries, however, outsourcing to the Philippines also lets businesses save on overhead expenses like office space, equipment, and utilities since these are already incorporated into the fees. This allows for a reallocation of capital to other critical business functions like research and development or marketing, driving revenue growth and productivity, without compromising quality (in essence, value for money).
The country boasts a large and diverse pool of professionals with extensive industry experience. Each year, hundreds of thousands of college graduates enter the workforce with degrees in fields like IT, business administration, finance, and human resources.
This talent pool is not only highly educated but also known for strong work ethic and dedication. The workforce is skilled in a wide range of services, from customer service and data entry to more complex tasks such as software development, financial analysis, and property management.
A key advantage is the high level of English proficiency among Filipinos since English is an official language and is primarily used in business and education. This fluency, coupled with a neutral accent, ensures seamless communication with clients and customers from Europe, Australia, and the US.
Additionally, the Philippines has a strong cultural affinity with Western cultures, particularly the United States, which facilitates smooth collaboration, reduces cultural misunderstandings, and fosters a productive work environment. The Filipino culture’s emphasis on hospitality and customer service is a natural fit for client-facing roles, so you can rest assured that your offshore team can meet the specific needs of your growing business.
The Philippine government has played a crucial role in nurturing the country’s BPO sector. It has implemented various programs and policies to encourage foreign investment that will support the industry’s growth and innovation.
As such, every BPO company in the Philippines is empowered by: (1) tax incentives and duty exemptions for registered BPO companies; (2) investments in infrastructure to support the industry’s technological needs; and (3) training programs aimed at upskilling the workforce in areas like IT, data analytics, and English proficiency.
When you choose to outsource to the Philippines, you are taking advantage of a well-developed industry with a continuously developing tech and structure, backed by strong government support that is geared to empower your business, too.
The Philippines’ large labor pool and established outsourcing ecosystem make it easy for businesses to scale operations up or down as needed. Whether a company needs to start with a small team of a few agents or expand to a large-scale operation, the infrastructure and talent are readily available through BPO services from the Philippines.
This flexibility is a significant advantage, allowing businesses to adapt to market fluctuations and manage their growth without substantial financial risk. The BPO industry is also highly adaptable to different work models, including remote and hybrid arrangements, further enhancing its appeal. Whatever phase your company is in, you can utilize outsourcing to match your client needs and drive forward your business’ ongoing success.
Of course, to maximize all the advantages that we have covered above, it is important to find a BPO company that will truly match your business’ specific needs.
Choosing the right outsourcing partner is a critical business decision and you need to do it with all the information you can get. After all, it’s not just about finding a company with a good reputation, it’s about finding one that’s a perfect fit for your specific needs — both in terms of technical skills and overall culture.
So, as you evaluate potential outsourcing partners in the Philippines, here are the key factors you should be checking:
With the above criteria in mind, we have compiled a list of the best outsourcing companies in the Philippines — so you don’t have to! These are the companies preferred by most businesses across the US and Australia, offering services across customer support, IT and software development, human resources, and even creative work typically handled by creative services outsourcing companies in the Philippines.
Let’s get to know them.
Company & Service Overview:
KDCI Outsourcing is a Pasig City-based outsourcing company with years of experience and is committed to helping businesses succeed. KDCI focuses on building high-performing teams of skilled professionals in the Philippines, enabling companies worldwide to achieve their goals. KDCI empowers experts in fields like accounting and financial services, customer support, back office services, IT and web development, among others.
KDCI’s Strengths:
With flexible engagement models and a personalized approach to recruitment, KDCI hires and trains your offshore staff based on your brand’s culture. They also help ensure continuous team improvement by making sure that your offshore team seamlessly integrates with your organization and provides your inhouse teams the support they need.
KDCI is best for companies that want a hands-on outsourcing partner to build teams that feel like an extension of their in-house staff.
Company & Service Overview:
As a global BPO leader with a significant presence in the Philippines, Concentrix provides a full spectrum of customer experience management services, integrating advanced analytics and technology to deliver end-to-end solutions.
Concentrix’ Strengths:
Concentrix offers a full suite of omnichannel support, including voice, chat, social media, and email. They are also highly focused on optimizing the entire customer journey and leveraging their robust infrastructure to manage large-scale operations.
Concentrix is best for businesses looking for data-driven customer experience solutions with the ability to scale globally.
Company & Service Overview:
One of the most recognized names in the outsourcing industry, Teleperformance has a massive footprint in the Philippines, providing a wide range of services from customer care and technical support to finance and back-office operations.
Teleperformance’s Strengths:
With years of experience in the outsourcing industry, Teleperformance specializes in providing multilingual support and have made significant investments in technology and AI-driven solutions integrated with human expertise to enhance service delivery.
Teleperformance is best for companies that need enterprise-grade outsourcing solutions with guaranteed reliability from a trusted global leader.
Company & Service Overview:
Foundever specializes in customer experience management and digital solutions. The company is particularly known for its focus on employee training and engagement, which it believes directly improves service quality. Foundever offers services across customer support, technical support, sales and retention, back-office support, and more.
Foundever’s Strengths:
This outsourcing company is recognized for its high employee satisfaction, which leads to better service delivery. It offers a range of omnichannel solutions supported by innovative tools and has extensive experience across various industries including healthcare, tech, and hospitality among others.
Foundever is best for businesses that prioritize consistent, empathetic, and people-centric customer experiences.
Company & Service Overview:
Alorica delivers customer experience and back-office solutions across numerous industries such as banking, healthcare, and retail. The company differentiates itself through its use of digital-first and data-driven insights to personalize customer interactions and streamline operations.
Alorica’s Strengths:
Alorica leverages advanced digital transformation tools, including chatbots and analytics. It offers a wide range of scalable customer experience and back-office services and has a strong global reputation.
Alorica is best for companies that want tech-enabled outsourcing to enhance customer engagement and optimize their operations.
Company & Service Overview:
Cloudstaff specializes in providing skilled, remote staff and teams to businesses worldwide. They hire and train virtual assistants, accountants, marketing specialists, and other professionals for various industries. With a strong focus on technology and an employee-first culture, they offer future-forward and enterprise-grade solutions for companies looking to build their offshore workforce.
Cloudstaff’s Strengths:
They have a strong emphasis on providing a positive work environment, which helps in staff retention. Their model is highly flexible and transparent, allowing clients to have more direct control.
Cloudstaff is best for businesses of all sizes that want to build a dedicated, remote team that feels like an extension of their in-house staff.
Company & Service Overview:
TaskUs is a multinational outsourcing company with a strong presence in the Philippines. It specializes in digital-first support and content moderation. It has a strong presence in tech-enabled industries like SaaS, fintech, and gaming, and emphasizes flexible scaling to meet the demands of rapid growth.
TaskUs’ Strengths:
TaskUs has established itself by providing scalable outsourcing solutions to fast-growing tech companies and startups. The company focuses on agile solutions that bring trained team members and advanced tech together.
TaskUs is best for high-growth businesses or startups that need a scalable and tech-savvy outsourcing partner.
Company & Service Overview:
IBM brings its enterprise-level, AI-powered outsourcing capabilities to the Philippines, offering expertise in a wide range of services including IT, finance, HR, and customer service. With cutting-edge AI assets and trained agents, IBM takes pride in empowering end-to-end business transformation.
IBM’s Strengths:
IBM provides global IT expertise and digital transformation solutions. The company is highly focused on AI adoption, data security and compliance, making it an ideal choice for businesses looking for multi-function outsourcing from a trusted provider.
IBM is best for medium to large businesses that need a reliable partner for IT and back-office services.
Company & Service Overview:
MicroSourcing specializes in offshore staffing and managed services, providing a unique model that allows businesses to build dedicated offshore teams that feel like an extension of their in-house staff. They can hire and build teams for marketing, finance, real estate, e-Commerce and other industries.
MicroSourcing’s Strengths:
MicroSourcing offers flexible staffing options, from hiring a single role to building full, integrated teams. They are particularly strong in creative, IT, and back-office roles and provide clients with a high degree of transparency and control.
MicroSourcing is best for organizations that want direct control over their outsourced teams while still leveraging a BPO’s expertise and infrastructure.
Company & Service Overview:
More popularly known as TTEC, Teletech is another global leader in customer experience with strong operations in the Philippines. They provide a comprehensive suite of services, including customer support, digital solutions, and back-office services.
TeleTech’s Strengths:
TTEC has made significant investments in digital customer engagement tools and offers 24/7 global coverage. The company has deep expertise in customer retention and satisfaction, ensuring a high-quality service experience.
TeleTech is best for companies that want global customer experience solutions with a strong and reliable Philippine delivery center.
The Philippines continues to lead the global outsourcing industry, and in 2026, businesses of all sizes are taking advantage of its talent pool, infrastructure, and cost benefits.
Whether you’re just getting started with outsourcing to scale your ongoing business operations or looking for a new partner to explore more offshore staffing solutions, the companies on this list represent some of the best options available for building a reliable, skilled, and scalable offshore team.
Today, outsourcing is about strategically scaling your business while focusing on what you do best — provided that you’re working with the right partner.
Still not quite sure who to choose? Start by asking us.
At KDCI Outsourcing, we specialize in helping medium to large businesses build dedicated offshore teams that deliver world-class support without the overhead costs of hiring in-house.
From customer service to IT to human resources, we help you build a dedicated team that matches your brand and business goals. With a client-focused approach and a proven track record of helping businesses scale sustainably, we make it easier for you to focus on growth with an experienced, outsourced team.
So, let’s talk about how we can support your outsourcing needs in 2026. Contact KDCI today.
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A big part of your business success depends on the people you’re working with. However, an efficient and reliable team can be hard to come by without investing too much time or money. This is why a lot of companies turn to building their own offshore teams in the Philippines.
By working with a Philippine offshore team, companies like Amazon and Target can streamline their business processes for lower costs without sacrificing quality.
In this guide, we’ll walk you through the step-by-step process on how to build an offshore team, so you can meet your business objectives, achieve operational efficiency, maximize competitive advantage, and unlock new growth opportunities.
Building dedicated teams in the Philippines can greatly benefit your business. Here’s why:
Unlike in the US, where the average annual salary is $66,621.80 USD, the Philippines has a much lower average salary at $3,870.12 USD per year — that’s $322.51 USD or ₱18,423 PHP per month. In the Philippine BPO industry, salaries range from $3,236.60 USD to $9,512.95 USD a year.
From this data, it’s clear why many companies from developed countries prefer hiring a full team of offshore Filipino employees. Without the high operational costs of maintaining an internal staff, you can save on labor and overhead by at least 70%.
Offshoring means an expanded global talent pool. Building an offshore team entails fewer budget constraints on labor, allowing you to hire specialized Filipino professionals at a lower cost than local talent.
Because the Philippines is ahead of the US by 12 hours (or more depending on your company’s location in the US), your offshore Filipino employees can cover business and after-hours support to keep your operations running 24/7 and ensure fast turnaround times.
When building an offshore team, consider your capabilities when it comes to budget, available time and resources, as well as your current business condition. Here are the three main ways you can do this:
The most effective method in building a dedicated offshore team in the Philippines involves partnering with a specialized outsourcing company that manages all aspects of recruitment, training, and management, aligning the team with your business needs.
Setting up your own offshore office in the Philippines offers direct control over your team and operations but requires significant investment in time, finances, and resources to manage all operational aspects.
Using freelance platforms for building a remote team in the Philippines provides flexibility and cost-effectiveness, especially for small projects or budgets, but requires more hands-on management for coordination and quality control.
Unfortunately, not all freelancers are reliable. Some freelancers underdeliver on their promises, while others may refuse high-priority tasks because they have conflicting deliverables with other clients. Between freelancers and offshore teams, companies will opt for the latter as they are more reliable and consistent.
There are many ways you can build an offshore team in the Philippines, but the most efficient method involves finding a reliable outsourcing provider. Let’s go through how you can do this.
As a business owner, the first step in building an offshore team is identifying your needs and business and project goals. You can do this by closely examining your current operations. Look at what's working well and areas that need improvement, such as customer service, technology, or market expansion.
You should also pinpoint the specific challenges your business is facing. For instance, if rapid growth is overwhelming your current staff, you might consider whether adding offshore team members to perform certain functions could alleviate pressure. Conversely, if innovation is your goal, pinpoint the skills and expertise needed to drive this, and assess if these are present within your existing team.
This phase is about aligning your operational needs with your strategic goals. Are you looking to cut costs, improve efficiency, or expand your offerings? Each goal will require different resources and approaches, and recognizing this early on is key to successful offshore team management.
Choosing the right offshoring partner in the Philippines is a critical decision that can significantly impact the success of your offshoring venture. Begin by conducting thorough research to create a list of potential offshore outsourcing companies in the Philippines.
This can be achieved through online searches, ChatGPT, recommendations from business networks, and reviews and case studies.
Pay close attention to each candidate’s track record, particularly in your industry or for the specific services you need. It's important to evaluate a potential outsourcing partner not just based on cost but also on their proven ability to deliver quality work and their experience in handling similar offshoring operations.
Once you've shortlisted potential partners that can help you build an offshore team in the Philippines, assess their compatibility with your business by evaluating their communication skills and their company culture to ensure a good match with your own. An ideal partner should not only be capable of fulfilling your business needs but should also be flexible and adaptable to your working style and values.
Once you've selected a reliable outsourcing provider, it's time to leverage their expertise in building an effective offshore team tailored to your specific business needs and objectives. Here are the things that your partner will do for you.
Your outsourcing partner begins the process of building your offshore team by assessing your business and project requirements to determine the ideal team size and the specific roles needed. They consider factors such as task complexity, necessary skill sets, and the level of support your onshore team requires.
They also plan the role specifications and task distribution, deciding whether your team needs generalists for various tasks or specialists for certain areas, based on the nature of the work and your long-term goals. This ensures a balanced team dynamic with members whose skills complement each other.
Once there’s a concrete plan for the team structure, they will start finding the right people through their recruitment team, who are responsible for making job posts, sourcing talent, as well as vetting, screening, and interviewing candidates.
Your outsourcing partner will also handle and manage the training and onboarding process of your team.
For the training process, they will prepare and hold specialized on-brand training that involves equipping the new talents with complete knowledge about your brand. By training them for your brand, you can ensure that you’ll get an offshore team that can work using your brand’s voice, values, and management styles.
To further guarantee a high-performing team, the best business process outsourcing (BPO) companies like KDCI Outsourcing certify talents through assessments, exams, live situational demos, and more.
Your outsourcing partner will also handle the onboarding process, which involves providing the talents with the systems and project management tools that your business uses for its operations. They’ll also take care of the necessary infrastructure and equipment.
Another key responsibility of your outsourcing partner involves managing your offshore team. They will monitor and oversee the operations and ensure that your staff maintains high levels of productivity and service quality.
To achieve this, the outsourcing provider monitors key performance indicators (KPIs) and ensures that the service level agreements are met. If not, then the partner will determine the areas for improvement and the possible resolutions to take.
Your partner will also prepare a report containing data-driven insights based on customer feedback and interactions, giving your business a better overview of the team’s efficiency. They will also provide regular updates and meetings to keep all parties aligned on project goals, timelines, and changes.
We created this short FAQ to help you better prepare for effective offshore team management and building.
Outsourcing companies usually take four to six weeks to build a full offshore team. However, timelines may vary between providers, so we recommend asking the company’s outsourcing expert for the average timeline.
You should use your company’s preferred communication tool. If your company uses Microsoft Teams, your offshore employees must have their own Microsoft Teams account for seamless communication and collaboration during working hours.
We recommend Asana, ClickUp, or Trello. Your choice of project management tool depends on your preferences as well as the tool’s features, reliability, and security capabilities.
When it comes to offshore team management, communication is always the key! Regularly discuss your project goals and expectations to avoid misunderstandings and keep everyone aligned on important matters.
Yes! Virtual team building activities let you connect and bond with your offshore team members beyond chats and video conferencing meetings. Your team’s project manager can also choose to hold virtual team building activities — especially if most (or all) offshore team members are working remotely.
However, these activities don’t take too much of your employees’ time, so they can still work on their deliverables and maintain momentum.
Building an offshore team in the Philippines is not an easy task. You need to allot ample time and resources to ensure that each step goes well, but this may not be possible for businesses with limited capabilities.
That said, make sure to work with a trusted offshore partner who will take care of everything for you, from finding the best people for your team to managing them and ensuring high-quality service.
At KDCI Outsourcing, we build a Philippine offshore team based on your needs, goals, and project requirements. Whether you’re outsourcing software development, accounting and finance, content creation, or customer service, we’ll find the right talent, train and certify them for your brand, and oversee your offshore business operations, giving you more time to focus on your core business processes.
Ready to progress on your goals and achieve business success with your own offshore team? Contact us to learn more!
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Human resources is the key that holds your business together. While HR departments play a significant role, managing them comes with its own set of challenges, such as labor shortages, burnout, skill gaps in AI, budget constraints, and operational inefficiencies. To address these challenges, businesses resort to human resources outsourcing.
HR outsourcing offers significant advantages that in-house HR teams can’t. If this strategy is on your radar right now, this guide will teach you how to outsource human resources the right way.
This tutorial helps you understand the process and best practices for outsourcing human resources. Put the following procedures into action, and you can reap the many benefits of outsourced HR.
If outsourcing is a new venture for your company, you have to understand what outsourced HR is as well as its benefits and drawbacks.
To start, HR outsourcing is a process of delegating HR functions to a third-party vendor in a foreign country, providing HR support in outsourced human resource management, background checking, benefits administration, payroll, HR management, and recruitment.
Some of the benefits of outsourced HR include:
On the other hand, HR outsourcing has its drawbacks, such as:
By researching HR outsourcing, you’ll know what to expect and make smart decisions for your business.
HR outsourcing is not an overnight decision; it’s a commitment and an investment for long-term success. Before you outsource human resources, it’s important to have a good, hard look at your company’s HR functions — some even use HR consultancy services to find clear answers. For starters, here are four signs you need to outsource human resources:
Remember, employees are looking for more than just a good paycheck. They also want to work for companies with ample professional development opportunities, competitive benefits, and a non-toxic work environment.
HR outsourcing providers can enhance your talent acquisition and retention strategies, refine your training programs, and improve your workplace culture, so you can attract and retain high-performing employees.
This data exemplifies the demand for automation and efficiency while addressing evolving workforce needs. However, when done in-house, technology upgrades can be expensive.
But when you outsource human resources, the service provider can integrate advanced HR technologies and tools into your day-to-day workflow to automate tedious processes and simplify the HR experience for internal staff.
Outsourced HR compliance officers can take care of your compliance needs, leveraging their expertise to ensure your company is free from workplace hazards and discriminatory employment practices.
Just by looking at the signs above, you already have a rationale for outsourcing as well as a clear idea of which HR services to outsource. Don’t solely rely on observation, though. Interviews, surveys, and data analytics can shed light on blind spots and provide data-driven insights on the current state of your HR department and workplace.
HR outsourcing may be a more cost-effective venture, but it doesn’t mean coming in unprepared for all the possible costs you might incur. When you outsource human resources, expect the following expenses:
Scope of work, project complexity, experience level of outsourced employees, headcount, pricing model, and location can also affect your total outsourcing fee.
While it’s hard to determine the exact amount of money you’ll need for outsourcing HR, understanding outsourcing costs can help you prepare a realistic monthly budget, minimize overspending, and measure your outsourcing ROI.
Don’t forget to account for long-term business goals. At some point in the partnership, your business will grow, and you’ll want a budget that will scale to your current business needs.
It’s so easy to be overwhelmed by the ubiquity of human resources outsourcing companies online. Even Googling “HR outsourcing companies” yields a lot of results.
If you’ve grown tired of the classic Google method, consider chatting with ChatGPT for prospects. Here’s a fun fact: Our lead asked ChatGPT for the best Philippine AI companies, and one of the recommendations included KDCI Outsourcing.
By using ChatGPT, you can find and shortlist potential outsourcing providers much faster than a traditional Google search. These recommendations are not random, though. In fact, they are based on multiple factors, such as the company’s reputation and expertise as well as the SEO rankings and quality of published content. These data make it easier for ChatGPT to curate HR outsourcing companies.
Another method — albeit a more human one — is by asking your network (virtual or otherwise) for suggestions. All it takes is the right people to help you find the right provider.
Whether you’ve found 10 or 20 potential outsourcing companies, the next step is to vet your prospects. When evaluating potential outsourcing partners, take note of the following:
At this point, you’ve probably removed a few potential partners from your list. Let’s move on to the next step.
The vetting doesn’t stop at the initial screening. Booking a meeting with an outsourcing partner is a huge opportunity to dive deep into their capabilities as a provider. Here are questions you can ask during the meeting:
Transparent and trusted outsourcing providers are more than eager to answer all your questions. They understand that you’re risking your data and investing money into their services, so they want nothing but the best for you.
Most importantly, use this meeting to set your expectations and performance metrics with the vendor.
It’s normal to feel reluctant when making big decisions. Most of the time, marketing claims are just claims until they’re proven right in front of your eyes. Those answers from your interview questions? Maybe they’re not enough to make you fully commit to the partnership. Thankfully, HR outsourcing companies offer trial periods.
Think of trial periods (or trial projects) as a “demo” or “preview” of the provider’s expertise and service quality. What’s great about accepting a trial project is that it exposes most of the green and red flags of your offshore HR team and the HR outsourcing company itself.
Here are the green flags to look out for:
Conversely, here are the red flags:
If the trial period did not work out as expected, it’s okay to move on to other prospects. It’s better to go through the whole vetting process than waste time and money on the wrong HR outsourcing partner.
What if my offshore HR employees passed the trial period? Congratulations! You can now officially outsource human resources. To build a long-lasting outsourcing relationship, follow these tips:
Outsourcing partnerships take time to build. So long as the relationship is grounded in trust, accountability, and shared responsibility, there’s a huge chance that it will last for years.
At KDCI Outsourcing, we help medium to large-sized businesses scale their in-house HR department with a dedicated offshore HR team from the Philippines. Our staffing solutions are designed to augment your existing team with outsourced roles in payroll, HR data analysis, recruitment, talent acquisition, and many more.
With our strict hiring process and commitment to innovation, we ensure that our AI- and human-driven HR services exceed your expectations and meet your business needs.
If you’re looking to outsource human resources and build your own team, contact us now for assistance!
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About 68% of US companies engage in offshore outsourcing today.
And when we say companies, we’re also talking about multinational, successful businesses. The brands that we know and love. Top brands like Adidas, Google, Telstra, and Amazon outsource their operations to companies like KDCI because of benefits such as cost efficiency, access to a wider, global talent pool, and staffing flexibility.
That’s how much offshore outsourcing impacts the business world. With the right outsourcing partner, you can tap into this impact and empower your business to scale smarter with an outsourced team, too.
So, let’s talk about it! In this blog, we’ll answer the questions “what is offshore outsourcing?” and “how does it actually work?” We’ll also cover the key benefits of having an offshore team as well as the best practices in finding a reliable offshore outsourcing partner.
Here’s everything you need to know.
Offshore outsourcing is a business strategy wherein companies hire external firms or a third party service provider in other countries to handle tasks like customer service, IT support, Technical support, software development, and manufacturing. It could mean having a handful of staff working for you from across the globe, or a dedicated team for the function you are outsourcing, say an entire HR department operating from offshore destinations like the Philippines, serving as an extension of your in-house team.
This allows businesses to save costs and access specialized skills that are more readily available or more cost effective abroad. As opposed to onshore outsourcing, an offshore outsourcing service allows businesses to leverage lower labor costs from outsourcing providers, giving them both reliable workers and substantial cost savings. That’s a win-win!
The tasks outsourced depend on the company’s unique operational and business needs, such as a tech firm hiring foreign developers for their expertise or a manufacturer seeking lower labor costs or an eCommerce company needing more customer service agents. Since the global BPO market has grown and evolved over the years, almost every service can now be outsourced. The test? If a task can be done remotely, then you can delegate it to an offshore team.
Offshore outsourcing services can be broadly classified into five types, each catering to different operational needs and strategic objectives of businesses.
More popularly known as ITO or IT Outsourcing, this type of offshore outsourcing involves contracting external organizations located in other countries to handle various technical support and IT-related tasks, such as software development, application maintenance, network management, and IT support. It’s one of the most common forms of offshore outsourcing, driven by the need for technical expertise and cost savings.
Curious about IT Outsourcing? Check out ITO Meaning: Benefits and Use Cases of IT Outsourcing.
Business Process Outsourcing (BPO) entails outsourcing non-primary business activities and functions such as customer support, administrative tasks, human resources, finance and accounting, and data entry to specialized service providers overseas. The aim is to improve operational efficiency and allow companies to concentrate on their core competencies.
Knowledge Process Outsourcing extends beyond traditional BPO by outsourcing more complex, knowledge-intensive tasks that require specialized skills (that, of course, still come at a lower cost). This includes research and development, financial analysis, advanced engineering services, legal processes, and consultancy services.
Learn more about the difference between BPO vs. KPO here: BPO vs KPO Explained: Essential Insights You Should Know.
Legal Process Outsourcing focuses on outsourcing legal services to external firms located in jurisdictions with lower labor costs. Services commonly outsourced include document review and management, legal research, contract management, and compliance services.
This type of offshore outsourcing service is typically used by legal forms or large corporations with their own legal departments who need to fill some roles while reducing the overhead costs of recruiting and training legal staff.
If you want to know more about LPO, read: LPO: A Comprehensive Guide.
This offshore outsourcing type involves contracting manufacturing processes or production tasks to foreign companies. Manufacturing outsourcing is adopted by companies looking to benefit from lower labor and as well as production and operational costs, access to advanced manufacturing technologies, and the ability to scale production based on demand without significant capital investment.
Offshore outsourcing follows a structured process that allows companies to delegate certain tasks or business functions to third-party service providers located in countries other than where the company is.
While there is no one-size-fits-all approach and the journey may vary depending on your outsourcing needs as well as the nature of your chosen provider, the process typically involves the following key steps:
Companies first need to identify the tasks they want to outsource. These can range from IT services, customer support, and manufacturing, to specialized tasks or short-term projects like legal processing or knowledge-based work, depending on every specific business need.
The next step involves researching and selecting the best offshore outsourcing companies with the expertise, resources, and capacity to meet the company's needs. This selection is based on various factors, including cost, reputation, quality of work, tech innovation, and the provider's ability to communicate effectively across cultural and linguistic barriers.
Usually, companies from developed nations and economies outsource to developing countries like the Philippines to maximize cost savings. This strategy leverages lower labor costs and access to a skilled workforce, allowing businesses to reduce expenses and improve efficiency with a trusted BPO company.
Companies conduct due diligence to assess the capabilities, financial stability, and track record of the chosen offshore outsourcing company. Following due diligence, the company negotiates terms, including scope of work, engagement models or service level agreements (SLAs), pricing, confidentiality agreements, and timelines with the outsourcing provider.
This phase involves transferring the identified business processes to the offshore outsourcing provider. It may include training the provider’s team, setting up communication and project management tools, and integrating systems and processes to ensure smooth operation and oversight across the entire outsourcing journey.
Effective communication and management are crucial for the success of offshore outsourcing. Regular meetings, progress reports, and performance reviews help manage the relationship, address any issues, and ensure that the outsourcing objectives are being met.
Establishing quality control measures and feedback loops is also essential to maintain the quality of the offshore outsourcing services availed. This can involve periodic audits, performance metrics analysis, and implementing changes based on feedback to continually improve the process and outcomes.
Ensuring compliance with legal and regulatory requirements in both the company's home country and the provider's country is critical. This includes data protection laws, intellectual property rights, labor laws, and tax implications.
Aside from the nature and process of outsourcing, among the most frequently asked questions about working with a BPO company are about its benefits. Let’s talk about what’s in it for you when you outsource specific business functions.
Offshore outsourcing comes with a number of advantages. Listed below are some of the most common benefits:
Offshore outsourcing greatly lowers costs by using cheaper labor from other countries, saving money on salaries, office space, and equipment.
It enables access to a vast pool of skilled professionals worldwide, providing expertise that may be scarce or costlier domestically.
Businesses can concentrate their resources on core activities that drive growth and revenue, enhancing their competitiveness.
Offshore outsourcing offers the ability to scale operations quickly in response to market demands without large capital investments or long-term commitments.
Partnering with specialized offshore companies leads to improved workflows, productivity, and turnaround times, thanks to optimized processes and best practices.
While offshore outsourcing offers significant advantages, it also requires careful planning, effective communication, and diligent management to address challenges such as cultural differences, time zone discrepancies, and ensuring quality standards are met.
Want to learn more about the benefits of offshore outsourcing? Read: Offshore Outsourcing Guide: Benefits & Best Practices.
While outsourcing can now benefit almost every industry, there are still services that are preferred over others. For organizations all over the world, the five most commonly outsourced business operations are:
software development services, web development, IT support, network management, and cybersecurity
Such as call centers, help desks, and customer interaction management
payroll processing, benefits administration, recruitment, and training
Such as bookkeeping, tax preparation, financial analysis, and auditing
outsourcing the physical manufacturing process of goods, especially to countries with lower labor costs
These offshore services are commonly outsourced due to their universal demand across industries, coupled with the availability of specialized global providers who offer cost-effective and scalable solutions.
Didn’t find the exact service you need on the list above? Check out In-Demand Offshore Outsourcing Services for US Businesses.
Where should you find a trusted offshore outsourcing service provider? The top offshore outsourcing destinations are renowned for their skilled labor pools, cost-effective services, and business-friendly environments. As of 2025, the best countries for outsourcing include:
With a strong emphasis on customer service and English language proficiency, the Philippines excels in providing offshore employees for call center services, customer support, and creative outsourcing.
Known for its vast pool of IT talent, India is a premier destination for software development, IT support, and business process outsourcing (BPO).
A global leader in manufacturing outsourcing, China offers a broad manufacturing base and access to a large, skilled workforce.
Recognized for its IT and software development expertise, Poland has become a preferred choice for companies seeking advanced technical skills in Europe.
With a growing reputation for its IT and software development talent, Ukraine offers highly skilled professionals in these fields at competitive rates.
By leveraging the strengths of these leading outsourcing destinations, companies can enhance their competitive edge, improve operational efficiency, and drive growth in the global marketplace.
Choosing the right outsourcing company is crucial for enhancing your business operations and achieving strategic goals. Here are the top five tips you can follow when choosing a service provider:
Clearly outline your objectives and the specific services you need to outsource to ensure alignment with potential partners.
Conduct in-depth research to identify outsourcing firms with a strong track record and relevant industry experience.
Choose a partner with excellent communication capabilities to ensure smooth interactions and project management.
Verify the outsourcing firm’s technical capabilities and infrastructure to handle your projects efficiently and securely.
Review the pricing structure and contract terms carefully to ensure transparency and flexibility to meet your business needs.
By following these tips and approaching the selection process systematically, you can find an offshore outsourcing partner that not only meets your current needs but is also well-positioned to grow and evolve with your business over time.;
Ready to choose an offshore outsourcing provider to work with? Check out 10 Best Offshore Outsourcing Companies in the Philippines.
Or better yet, take the first step by discussing your offshore outsourcing needs with an offshore outsourcing provider that you can trust. Just reach out — we’d be happy to answer any other questions you might have about offshore outsourcing.
It’s difficult to navigate offshore outsourcing with little knowledge, especially if you have specific business requirements to fulfill. With several things you need to consider, how do you get started?
This is where KDCI Outsourcing comes in. We take the time to understand your needs and requirements, company culture, and pain points to build you the perfect offshore team. With over 20 years of industry expertise, we’ll do everything for you, from finding, vetting, training, and certifying the right talents for your brand, up to managing your operations, saving you time and money — so you can focus on growing your business..
Learn more about our offshore staffing services and how it can empower your business to scale smarter. Contact KDCI to get started.
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For businesses today, customer experience is EVERYTHING. So much so that a smooth, personalized, and reliable interaction with your brand can mean the difference between winning a long-term client and losing one to the competition. The stakes are high.
So, off the top of your head, how much is your business currently investing on customer service? More to the point, are you getting maximum return on investment out of it?
For a lot of medium to large businesses (those who are in a space of continuous growth and are currently looking to scale their operations), keeping customer service in-house can be expensive and often unsustainable. Recruiting, training, and retaining skilled customer service agents takes significant time and budget — valuable resources that could be redirected to driving core business growth instead.
With an outsourced customer service industry so rich, it has been dubbed as the “call center capital of the world,” the Philippines has become the go-to destination for businesses that want to deliver top-notch customer service while keeping costs manageable.
With a large pool of English-speaking talent, a strong cultural alignment with businesses in the US, Australia, and Europe as well as decades of proven expertise in business process outsourcing, the country continues to attract companies of all sizes across various industries.
The good news for growing businesses: outsourcing customer service is one of the smartest ways to scale your business operations. Whether it’s managing calls, responding to live chats, or handling escalations, outsourcing to the Philippines lets you access skilled professionals without the overhead of hiring in-house.
So, in this guide, we’ll walk you through the benefits of outsourcing customer service to the Philippines, key considerations before making the move, practical tips for success, and the top providers in 2026 that are well-suited for businesses like yours.
Keep reading to learn more.
The Philippines has been the global leader in BPO services for more than two decades. While the outsourcing space in the country has now expanded to various spaces including finance, human resources, and even AI-powered recruitment, customer service remains to be one of the most in-demand offshore outsourcing services for US businesses.
But what exactly makes it such an attractive option, especially for businesses like yours who are looking for cost-efficient yet high-quality customer support outsourcing services?
Here are 5 of the key reasons why Philippine customer service outsourcing is highly preferred:
The Philippines ranks consistently as one of the largest English-speaking nations in the world, with strong proficiency in both written and spoken communication. Filipinos are also known for their neutral accent, making them easily understood by Western customers.
When you hire a customer service team from the Philippines, you are tapping into a pool of skilled professionals who can clearly and effectively connect with your English-speaking customers.
On top of their excellent communication skills, Filipino customer service representatives are often praised for their professionalism, empathy, patience, and customer-first mindset.
The country’s cultural alignment with the US, Australia, and Europe makes it easier for businesses to outsource without worrying about tone or communication gaps. This way, you’re not only meeting your customers expectations in terms of language, you’re also strengthening your business with customer service operations that are aligned with your team’s culture.
Outsourcing to the Philippines allows companies to save up to 60 to 70%, because of lower labor costs as opposed to hiring in-house staff in Western countries. Typically, the average monthly cost of having one customer service representative ranges from $349.79 USD to $437.23 USD.
The best part is, this affordability doesn’t come at the expense of quality — Filipino BPO agents are trained to deliver professional, world-class service. So, you can rest assured that your customers will be getting excellent customer service, at a fraction of the costs. Talk about value for money!
With decades of experience, the Philippines boasts mature outsourcing ecosystems and strong call center services that empower all types of businesses.
From robust telecommunications infrastructure and tools to Philippine government support through tax incentives and training programs, the customer service and BPO industry in the Philippines is an intricate system that you can fully depend on. Businesses outsourcing here can rest assured that the systems in place are reliable and sustainable.
Known for enterprise-scale outsourcing which often requires hundreds of agents, the Philippines is also friendly to smaller setups. Many providers now offer flexible engagement packages where medium-sized businesses can start with just a few agents and scale as needed.
If you’re currently in a growth phase and just looking for ways to take some of the tedious tasks off your staff’s plate, having an offshore team for your customer service function might just be the best way to go.
Want to learn more about outsourcing customer service to the Philippines? Explore this further here: The Pros & Cons of Outsourcing Customer Service to the Philippines.
For now, let’s move on to the benefits of customer service outsourcing.
From a holistic perspective, customer service outsourcing is mostly about creating a lean, competitive advantage that allows businesses to grow faster. If you’re managing a business that is currently in this phase, you can definitely consider having a Philippine team of customer service agents to help you scale faster (and, of course, smarter).
Here’s how medium to large businesses can benefit from outsourcing their customer service functions:
Outsourcing your customer support is one of the most effective ways to lower your operational expenses without sacrificing quality.
Instead of shouldering the significant financial burden of an in-house team — including salaries, benefits, rent for office space, training materials, and tech infrastructure — you can tap into a more cost-effective model. Outsourcing significantly reduces these overhead costs, allowing you to invest your savings back into your business.
Most managers know this: finding, hiring, and training a high-performing customer support team can be a time-consuming and expensive process.
When you outsource, you skip the extensive (and expensive) recruitment and onboarding stage and get immediate access to a pool of seasoned professionals who are already vetted, trained, and prepared to handle a variety of customer interactions, from voice support to live chat and email. These experts from customer service outsourcing companies bring with them a wealth of experience, ensuring your customers receive top-tier service from day one.
Freeing up your internal resources from the day-to-day demands of customer service allows your leadership team to concentrate on what truly drives your business forward. Think of it as a way to take your time back.
By entrusting support to a specialized partner, you can redirect your attention and energy toward strategy, product innovation, and market expansion. This strategic shift ensures that your core business objectives remain the priority, accelerating your company’s ongoing growth and competitive advantage.
Of course, the ultimate goal of any support function is to create a positive experience for your customers, and Philippines customer service outsourcing can help you achieve this.
Philippine customer service agencies are known for their commitment to service excellence. Their agents are not only highly trained but also possess a natural sense of empathy, leading to quicker issue resolution, smoother interactions, and a more positive overall experience for your customers. This level of service helps you build brand loyalty and a strong reputation.
Business needs can change quickly, and your support team needs to be able to adapt.
Outsourcing gives you a level of flexibility and scalability that is difficult to match with an in-house team. Whether you need to start with just a few agents or plan to double your team in response to a growth spurt or seasonal demand, your outsourcing partner can seamlessly adjust the team size to meet your needs. This ensures you always have the right level of support without the logistical hassle or long-term commitment of hiring new full-time employees.
To maximize all these benefits, it’s important to make sure that you are doing outsourcing right.
While there is no one-size-fits-all approach to having a successful offshore team for your customer service needs, there are industry best practices that you can follow in order to make the most out of customer service outsourcing.
Once a business decides to outsource, it’s easy to view the relationship as a simple transaction: simply paying another company to handle a task. However, the most successful outsourcing relationships are built on collaboration.
The key here: outsourcing is a partnership. Consider your outsourced customer service team as an extension of your own company, with your chosen provider acting as a true collaborator in achieving your business goals. By following these best practices, you can ensure your outsourcing partnership will truly empower you to have a more efficient, scalable, and customer-centric organization.
Before you begin the search for a partner, you must first define your goals. What do you want to achieve through outsourcing? Is your primary goal to reduce costs, extend your support hours, or perhaps improve your customer satisfaction scores?
Clearly outlining these objectives will help you select the most suitable partner and establish a clear framework for measuring success. This first step ensures that your partnership is built on a strong foundation of shared understanding and purpose.
Jumping in with a massive team from the start can be risky. A better approach is to begin with a manageable team, maybe around 5 to 10 customer service agents.
This “crawl before you run” strategy allows you to test the waters, refine your processes, and build trust with your outsourcing partner without a huge upfront investment. Once you’re confident in the process and the partnership, you can seamlessly scale your team as your business grows.
It’s easy to think that more channels are always better, but that’s not always the case.
Take a strategic look at your customer base and determine which communication channels — such as live chat, email, phone support, or social media — are most effective for your business. Focusing on the right channels prevents you from wasting resources on platforms that don’t resonate with your customers and ensures you’re meeting them where they are.
When outsourcing customer service and technical support services, it’s crucial to maintain a healthy level of involvement.
This means establishing regular check-ins, performance reviews, and robust reporting systems to ensure your customer service operations remain aligned with your business goals. Active oversight ensures that you retain visibility and control, keeping the outsourced team integrated with your business and aware of your expectations.
The agents you hire will be the voice of your brand. Therefore, it’s essential to choose a partner whose culture and values align with your own.
Look for a provider who shares your commitment to customer service, communication style, and ethical standards. This alignment ensures that your outsourced team acts as a natural extension of your company, providing a seamless and authentic experience for your customers.
While these are typically the tips that businesses who successfully outsource customer service follow, it’s important to identify the approach that works best for your own business. After all, no one knows your business like you do.
If you need more information about the customer service outsourcing process, read: How to Outsource Call Center Services to the Philippines.
Now that we’ve gone through the what, the why, and the how, it’s time to discuss the who of customer service outsourcing. As we’ve already established that this is a partnership, who you’re outsourcing this function to can make a huge difference.
Not all outsourcing providers are made equal, that’s a fact. So, to help you choose one, here’s a look at some of the leading outsourcing companies in the Philippines that are well-suited for medium to large businesses looking for dedicated customer service teams in 2026.
Based in Pasig City, KDCI Outsourcing specializes in building custom, on-brand call center teams for businesses. Their process involves a personalized approach, from vetting and training agents to aligning them with your brand’s unique voice and goals. They focus on quality and efficiency by providing certified customer service agents for various channels like email, live chat, or phone.
Beyond offshore staffing, KDCI ensures continuous improvement through managed operations. They provide a dedicated account manager to oversee your customer service and gather data, ensuring your business has the necessary insights to refine and enhance its support strategy for optimal performance.
Sutherland Global Services offers comprehensive, data-driven customer interaction services. They provide seamless omnichannel support across voice, chat, and email, ensuring a consistent customer experience. Their use of data analytics helps businesses gain valuable insights into customer behavior for more personalized and effective interactions.
With an established global presence, Sutherland offers scalable solutions and multi-language support while maintaining local expertise. They also invest heavily in specialized training for their agents and integrate advanced technologies like AI to streamline processes, ensuring high-quality and efficient service.
As a global leader in customer experience, Concentrix focuses on a strategic approach to enhance customer engagement. They specialize in customer journey mapping to identify key touchpoints and opportunities for improvement. Their omnichannel strategy ensures a cohesive experience across all channels, from online to phone.
Concentrix leverages data and analytics to personalize each interaction, making it relevant and engaging for the customer. They also prioritize employee experience, recognizing that a motivated and engaged team is key to delivering superior customer service.
Alorica provides a wide range of customer experience solutions designed to transform how businesses interact with their customers. They create customized strategies for various industries, offering everything from customer service and technical support to sales solutions. Their services are supported by digital innovations like chatbots and a strong global presence.
A key part of Alorica’s strategy is a strong focus on workforce solutions. They use a data-driven approach to understand and predict customer behavior, enabling businesses to make informed decisions while managing a talented and well-equipped team.
Foundever offers a suite of customer experience solutions aimed at fostering meaningful customer interactions. Their core strength lies in their omnichannel approach, which ensures a consistent and integrated experience across all communication channels. This is backed by a global presence that provides multi-language support with local cultural expertise.
Foundever utilizes data-driven strategies and innovative technology, including AI, to enhance efficiency and customer engagement. They place a strong emphasis on their human resources, providing continuous training and development to ensure a skilled and motivated workforce that is ready to deliver on-brand service.
If you are looking for more options, check out: The 10 Best Call Centers in the Philippines.
Now, let’s talk about your business specifically! Let’s find out if you’re ready to outsource your customer service function.
Go ahead and ask yourself (and your team) these questions:
If you answered “yes” to at least one of these, outsourcing customer service and support could be the strategic move your business needs in 2026.
The Philippines has long been the world’s customer service hub — and for good reason. With its skilled workforce, strong cultural alignment, and cost-efficient solutions, it offers medium-to-large businesses the opportunity to provide world-class customer experiences without breaking the bank.
At KDCI Outsourcing, we specialize in building dedicated customer service teams tailored to your business needs. Whether you need a few agents to cover multiple channels or a growing support team to scale with your operations, we’re here to help you deliver seamless customer experiences.
Let’s talk about how we can support your customer service goals in 2026 and beyond. Contact KDCI Outsourcing today.
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The COVID-19 pandemic forced a lot of companies, schools, and other establishments to impose a remote work setting. Although we’re now past the post-pandemic era, remote work is still a relevant workforce trend. From cost savings resulting from the absence of daily commutes to increased productivity due to fewer distractions, this setup is the key to balancing work and personal obligations.
While some businesses already have some experience in managing employees working remotely, other employers struggle with fully implementing the remote work model. Add to the fact that overseeing a remote team is a whole new territory altogether.
Don’t worry, we’ve got your back. In this guide, we’ll share our top 10 tips on managing employees working remotely.
In remote work, new policies need to be established, your employees will encounter struggles, and other preparations need to be rushed. Luckily, there are plenty of ways to manage your remote workforce.
The cliché, “communication is key,” is now one of the essential elements that will keep your business alive. You always have to know the current capabilities of your workforce. Perform daily check-ins with your remote teams to see how they’re doing.
Ask them about what might affect their productivity and respond accordingly. If your remote work employees have personal issues at home, empathize with them to show that you care. If it’s operational risks, like information security or network latency, have them reach out to your IT staff to guide them through it.
Part of communication includes being communicative with both credit and feedback. As your business engages in a remote work setup, your employees can’t see you, and therefore some of them will spend more time overthinking what you actually meant with your “okay” or when you don’t reply. Give credit to ease their feelings of isolation that come with working remotely.
A little “good job” or “this looks great” can go a long way. On the other hand, if you don’t like what they did, give constructive criticism so that they know how to improve. This is best done on a call so they can gauge your emotions through your voice. Moreover, constructive criticism will boost their morale as it shows you’re open to improvement.
Managing employees working remotely doesn’t stop at conducting regular virtual meetings, following up on deliverables, and monitoring performance metrics. Just like your in-office employees, you also need to prioritize your remote team’s professional development.
LinkedIn Learning, cited by Thirst, found that employee development investment can increase the likelihood of employees (93%) staying employed in a company. If you want to build a remote company culture that’s not only grounded in inclusivity but also continuous improvement, here’s what you should do:
In conclusion, professional development rewards remote employees with a career path brimming with opportunities and success. It also makes your workforce more adaptable to new industry demands and technological advancements.
Remote employees deserve praise for their hard work. While celebratory lunches and pizza parties are out of the picture for remote work, you can still celebrate your team’s milestones and achievements in your own way.
A heartfelt message in the group chat, or even a token of appreciation you’ll send to each team member is enough to show your gratitude. This, in turn, improves your staff members’ morale and engagement — thus inspiring them to work harder.
Luckily, the technology to keep a purely remote work business going has been around for the longest time. Since you can’t have a physical meeting for brainstorming, collaboration, updates, or feedback, use other communication channels.
Use Google Hangouts, Zoom, or Discord for conferences that require screen sharing. For communication channels, you can always rely on Slack — our client's favorite.
If you want your teams to be organized while giving you the capacity to track their progress, use project management tools like Trello, Asana, or Basecamp.
To maintain remote work productivity, you have to set expectations in sprints. Sprints could be weekly, bi-weekly, monthly, or quarterly tasks that you expect them to accomplish in that period.
In the middle of these sprints, it can also be helpful to have a quick meeting to talk about their progress, action items for the next couple of days, any impediments to work, and if they need help with anything.
This will build your trust with your remote employees and give you peace of mind as you focus on production, not screen time. At the same time, your remote team members won’t feel like they’re being micromanaged, which can also affect their motivation to work.
Loneliness is one of the downsides of remote work. Since there is a lack of social interaction, you have to check on your remote work employees regularly. And by that, we mean to check on them as a person and not as an employee.
Ask how they’re doing at home and encourage them to communicate if they have any problems with their remote work environment. Your employees need to know that you really have their backs. Employees who feel like their company cares about their well-being will work better. And when they work better, your business will grow further.
Building a strong bond between your remote workers also involves a sprinkle of casual fun. Game nights, online challenges or contests, happy hours, coffee chats, and other virtual social events and team-building activities promote camaraderie and encourage remote workers to get to know each other in informal settings.
Create dedicated Slack channels for these activities to keep everything organized and separate work from fun. While virtual events are a breather from the modicum of work (and regular meetings), these events shouldn’t be scheduled in excess.
Promoting DEI is one of the most vital remote work best practices for modern businesses. DEI is not a trend, but a standard that companies must strive for. According to Glassdoor, poor workforce diversity in a company can make 32% of job seekers and employees not consider applying for a job.
Moreover, retention rates are 5.4 times higher in companies with diverse and inclusive workplaces, as reported by Great Place to Work. Hence, when managing a remote team, it’s important to prioritize diversity and inclusivity.
Here are some ways to cultivate DEI values:
By fostering an inclusive remote office environment, your team members will feel more valued and hence are more likely to perform better and remain committed to working with you.
Remote work can blur the lines between our personal and professional lives. The lack of a good work-life balance can lead to burnout and poor mental health. Thankfully, there are plenty of ways to maintain this balance, such as:
Managing employees working remotely involves a lot of trust and accountability. By trusting your remote team and keeping them accountable, your employees will have the motivation to bring their A game to work.
At the end of the day, it will all come down to how much you care about your remote work employees. Whether there’s a crisis or not, you know you can always rely on your remote team for your business needs. If you effectively manage your remote workers, don’t be surprised if your business is still growing to this day.
At KDCI Outsourcing, we make building a dedicated offshore team of remote professionals easier and cost-effective for businesses.
Our outsourced project managers and employees in accounting and finance, customer service, graphic design, marketing, and real estate use your preferred workplace communication software to ensure that every correspondence is consolidated in one place.
Our commitment to employee well-being helps our work-from-home staff cope with the rigors of remote work, so they can remain productive and continue exceeding your expectations from the comfort of their homes.
Together, let’s harness the power of Philippine remote work in the outsourcing industry. Start outsourcing your projects to KDCI Outsourcing. Reach out to our experts now!
Technology becomes obsolete — fast! Breakthroughs in technology have not only opened doors for hyperconnectivity, but also convenience and advancements in many industries. Hence, businesses are now faced with a silent obligation to modernize and keep up with technological advancements.
Even employees, including IT staff, are pressured to upskill to meet industry and business demands. It’s not just that, though. From heavy workload to skill and knowledge gaps, IT teams have become overwhelmed and stretched thin with too many things on their plates.
For forward-thinking companies and employees, one strategy reigns supreme: Information technology outsourcing (ITO). As one of the commonly outsourced departments, IT outsourcing has become a vital avenue for business innovation and success.
Whether it’s hiring external experts for a project or bolstering cybersecurity for an extra layer of protection, outsourcing empowers businesses for the future of IT and futureproofs them against sophisticated cyber threats. This article explores ITO meaning, benefits, and use cases. If you’re looking to harness IT outsourcing, read on below.
Information Technology Outsourcing, or ITO in short, is when a company contracts with a third-party outsourcing provider in a developing country to perform IT functions and processes, including cybersecurity, software development, IT/Tech support, and web hosting. Businesses engage in ITO to cut costs, maintain competitive advantage, and enhance operational efficiency.
Onshore outsourcing IT is a practice of partnering with a domestic outsourcing partner. Since the client will be working with locally outsourced employees, this strategy eliminates cultural barriers and promotes a collaborative experience that isn’t bound by significant time zone differences.
However, this model may be the most expensive due to the cost of local labor. With labor shortages and limited geographical scope, companies may find it challenging to hire a specialized IT expert within their home country.
Nearshore outsourcing is when a company outsources IT processes to external providers in a nearby geographical location. In this case, a US company outsources IT projects to Brazil, Colombia, or Mexico.
Nearshore ITO offers the right balance of lower labor costs, cultural compatibility, and minimal time zone differences. Unfortunately, political instability and a limited talent pool may push companies away from nearshoring IT.
Offshore ITO is the full package of outsourcing: Cost savings, a wider talent pool, and linguistic and cultural compatibility. It is when a company partners with an external service provider in a faraway geographical location. Hence, if a US-based business offloads IT projects to the Philippines or Malaysia, it’s considered offshore outsourcing.
Offshore outsourcing companies provide round-the-clock support to ensure faster development cycles and project completion. They also employ IT professionals who are proficient in English for seamless communication with clients.
Although this outsourcing model is the most cost-effective among all models, its success lies in clear, regular communication and effective team management.
Businesses — even those with existing internal IT teams — benefit from ITO. Below, let’s explore how the advantages of IT outsourcing pave the way for business success:
One of the best benefits of information technology outsourcing is increased access to external experts with the same expertise and qualifications you’re looking for locally. But if there’s one thing that sets global talent apart from local hires, it’s cost-effectiveness.
To begin with, the average hiring costs in the US sit around $4,683 per hire. However, this amount can be higher in the IT industry. Let’s look at how much each IT professional takes home in the US per year:
On the other hand, here’s how much a Filipino IT professional earns for the same roles annually:
By hiring talent from a developing country like the Philippines, you can save on labor, training, and equipment costs by as much as 70%!
These professionals are also equipped with world-class skills that they acquire and hone from their college education, certifications, and work experiences. This ensures that all outsourced projects will be handled and accomplished by top-notch experts.
While tools and software are staples of the 21st-century business environment, they constantly evolve. Spiceworks found that IT budget increases were planned by more than half of surveyed companies (66%), citing IT infrastructure upgrades as their rationale (52%).
Upgrades come not just with training and consulting costs, but also operational delays and lost productivity. Hence, companies are then faced with two choices: Keep up or get stuck. However, not upgrading also costs businesses lost opportunities for scalability and innovation and puts them at a higher risk of cybersecurity threats.
If you want that much-needed upgrade without the significant capital investment, you can partner with an IT outsourcing company. The best IT outsourcing companies come equipped with the most sophisticated tools — including artificial intelligence and cloud technology — to support your IT needs and integrate into your workflow. This also minimizes learning curves associated with learning a new tool or software.
Speaking of upgrades, enhanced cybersecurity deserves its own spot here. According to the World Economic Forum, survey participants were most concerned about the following organizational cybersecurity risks:
Statistics also found that by 2029, companies can lose $15.63 trillion USD due to cybercrimes, up from a 2025 forecast of $10.5 trillion USD. Thankfully, ITO can help minimize your company’s risk of cybercrime.
ITO offshore outsourcing companies boast secure IT infrastructures, deploy on-site security systems, and implement data security practices. They also employ URL filtering systems, firewalls, VPN tools, updated antivirus programs, and end-to-end data protection solutions for safe data access, processing, handling, and storage.
With a round-the-clock IT team that monitors network activity, conducts security audits, and executes response strategies outlined in the company’s business continuity plan, your business is less likely to face downtimes caused by cyber threats.
To further ensure data integrity and confidentiality, ITO companies conduct rigorous employee background checks to avoid insider threats and internal data breaches. Because these providers train employees on cybersecurity, your company will get the peace of mind it deserves.
The fast-paced nature of today’s business environment thrives on productivity and efficiency.
Thankfully, outsourcing brings the gift of operational efficiency. Engaging in information technology outsourcing doesn’t mean laying off or firing your entire internal IT team; it’s about augmenting your organization with the right external expertise.
Collaborating with an IT outsourcing partner allows you to build a dedicated offshore team for non-core IT tasks, enabling your in-house staff to focus on core business activities and IT competencies. This eliminates delays in internal IT projects and builds operational efficiency necessary for business growth.
As they say, time is money. After all, the first business to make waves in the market can mean gaining a huge competitive advantage over other competitors. What if your company wants to accelerate development and be the first to release an all-new, groundbreaking software? Of course, the solution is information technology outsourcing.
Partnering with one of the best BPO companies speeds up time-to-hire and helps you scale your workforce, significantly cutting out development time without increasing labor costs. Combine round-the-clock external expertise with the provider’s advanced technologies, and you’ll be launching your software before your competitors do.
Here are four examples of IT functions to outsource to an ITO company:
If your business develops software or platforms, you’ve probably had your fair share of making users wait as your help desk specialist escalates the issue to a more qualified specialist.
Increased ticket volume is another problem if your company lacks manpower, which further delays ticket resolution. For customers, this screams poor and inefficient technical support.
Outsourcing help desk support to one of the top help desk outsourcing providers or ITO companies can do wonders. Benefits include:
Developing software is a rewarding experience. But the work involved in development is rife with challenges associated with software development. On top of unclear project requirements, software developers are grappling with tight deadlines, quality assurance, frequent upskilling, and evolving software requirements.
Partnering with a reliable IT outsourcing partner eases these challenges. Let’s take a look at the perks of outsourcing software development:
Those stunning websites you see online are all thanks to the hard work of web developers and designers. But when one website looks good on a certain browser (say Google Chrome or Firefox), but looks bad in another, it’s poor cross-browser compatibility.
If we throw in mobile compatibility, website optimization, user-friendliness, and security threats into the mix, you’ll end up with a stressed-out team of web developers. That’s where outsourcing web development comes into play. By collaborating with an IT outsourcing company, you’ll get:
Whether your customers are using desktop computers or smartphones, cybersecurity should never be taken for granted. Alarmingly, cyber threats have now permeated mobile phones through dubious applications, unsecured networks, and network spoofing.
With the sophistication of cyber threats, businesses are left scrambling for the best cybersecurity talent. Looking at the average salary of a US cybersecurity specialist, hiring one costs a lot of money. Labor shortages at home add to the challenge, as well.
On the other hand, cybersecurity specialists struggle with not just stress, but also with compliance and security management. After all, businesses rely on these professionals to protect and ensure resilience against cyber risks and disruptions.
As mentioned earlier, ITO can bolster cybersecurity. The benefits of outsourcing cybersecurity include:
As companies rely on technology for productivity, ITO has inevitably become the present and future of business strategies. IT outsourcing enables businesses to find qualified IT talent, adopt new technologies, drive innovation, and reallocate resources to high-value IT operations. In the Philippines, there are a plethora of IT outsourcing providers.
The best one is no other than KDCI Outsourcing. Our offshore staffing solutions are designed to harness your business’s growth potential in your industry, whether that’s finance, human resources, IT, property management, or real estate.
From software developers to security analysts, our outsourced IT professionals will handle your non-core IT tasks and fortify your business security framework with cutting-edge cybersecurity solutions.
Ready to outsource your next (or pending) IT projects? Get in touch with our outsourcing team today, and let’s help you get started!
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
