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As of 2024, accounting services remain the most outsourced operations among small businesses in the US, with 37% of companies accounting for the statistic.
Apart from the fact that it’s a highly technical field, why else do businesses outsource accounting services, and why should you consider doing the same? We listed the top reasons below.
Maintaining an in-house accounting team requires physical resources, including office space, furniture, and specialized accounting software, all of which incur ongoing costs.
Meanwhile, with outsourced accounting services, you can convert these fixed expenses into variable costs that are more aligned with your actual accounting needs. It also negates the necessity for investing in extensive training programs to keep an internal accounting department updated on the latest accounting standards, regulations, and technologies.
This flexibility in cost is particularly beneficial for small and medium-sized enterprises that may not require full-time accounting services year-round.
With a dedicated outsourced accounting team, you can get access to professionals who bring a wealth of knowledge and experience across the industry. These experts stay abreast of the ever-evolving financial regulations, accounting processes, and best practices, ensuring that your business's financial operations are compliant and up to date.
This level of expertise is particularly valuable in navigating complex tax services, international accounting standards, or industry-specific financial reporting requirements. By leveraging their specialized skills, businesses can reduce the risk of costly errors and omissions that could result from less experienced in-house staff.
For businesses looking to expand or operate in multiple jurisdictions, having access to this diverse expertise can be instrumental in managing compliance and strategic financial planning effectively, making outsourcing an attractive option for gaining a competitive advantage through superior financial management.
Another critical advantage of outsourcing accounting services lies in scalability as it provides businesses with the flexibility to adjust their resources in alignment with their finance and accounting needs.
Several outsourced accounting firms allows companies to scale their accounting services up during peak periods without the need to hire additional permanent staff, thus avoiding the costs and complexities associated with recruitment, training, and employment. Conversely, during slower periods, businesses can scale services down, ensuring they are not paying for resources they do not need.
This scalability is especially valuable for businesses undergoing periods of growth, where the complexity and volume of financial transactions increase, or for those experiencing seasonal fluctuations that impact financial activity and reporting requirements.
Outsourcing accounting tasks enables business owners to redirect their attention and resources toward the core functions that are essential for driving business growth and innovation.
Because managing accounting in-house, especially for small and medium-sized enterprises, it can distract you from activities that directly contribute to revenue generation and competitive differentiation, such as strategic planning, marketing, product development, and customer engagement.
By entrusting financial management to external experts, business owners not only ensure that their accounting needs are handled efficiently and accurately but also reclaim valuable time that can be better spent on formulating strategies, exploring new market opportunities, and enhancing product or service offerings.
Outsourcing firms specialize in accounting and are equipped with the latest technologies, software, and processes that many businesses might not have access to or the expertise to utilize effectively in-house. This leads to leads to improved efficiency and productivity, a key benefit for businesses aiming to streamline their financial operations.
By leveraging these technological advancements, outsourcing firms can process financial transactions more swiftly, generate reports quickly, and ensure real-time tracking of a company's financial health.
This timely access to financial insights and performance metrics is invaluable for business owners, as it enables more informed decision-making. With a clearer understanding of their financial position, businesses can identify trends, pinpoint areas for cost reduction, and uncover investment opportunities more effectively.
Risk management is a significant advantage of utilizing professional accounting services, as these firms possess the expertise and tools necessary to identify, assess, and mitigate various financial risks that businesses face. This includes potential issues such as fraud, financial mismanagement, and inaccuracies in financial reporting.
Moreover, outsourcing accounting services ensures that a business's financial operations adhere to the latest accounting standards and regulatory requirements, thereby reducing the risk of costly penalties and legal issues associated with non-compliance.
This comprehensive approach to financial risk management not only protects the business's assets and reputation but also contributes to long-term financial stability and investor confidence, safeguarding the overall health and success of the business.
Outsourcing employs robust software and analytical tools that go beyond basic bookkeeping to offer detailed and customized management reporting. This advanced capability enables businesses to gain a deeper understanding of their financial performance, including revenue trends, expense analysis, profitability, and cash flow patterns.
Such comprehensive financial analysis is invaluable for business owners, providing them with the data needed to make informed strategic decisions. For instance, understanding the nuances of financial performance across different segments of the business can help identify areas of strength and pinpoint opportunities for cost savings or investment.
This tailored approach, combined with the expertise of professional accountants in interpreting financial data, can significantly enhance decision-making processes. As a result, businesses can navigate financial challenges more effectively, capitalize on growth opportunities, and ensure a stronger, more secure financial foundation.
There are a plenty of reasons to outsource accounting services, but, the problem is that not all outsourcing companies can deliver the same results.
To succeed in outsourcing, partner with a company like KDCI that has 13+ years of experience providing tailored outsourcing solutions. At KDCI, we’ll build you an accounting team that can work according to your unique needs and requirements.
Are you interested in our accounting services? Contact us today to get started.
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The graphic design process is a structured approach used by designers and design agencies to create visual content that communicates specific messages or concepts effectively. As a business owner, you need to familiarize yourself with this, so you know what to prepare and expect throughout the project’s duration.
So, what’s involved in an effective graphic design process?
Following a meticulous graphic design process when working with a designer is necessary to ensure you're involved at every stage, guaranteeing a final product that effectively represents your brand. Here are the 7 steps that you need to take.
The first step in a graphic design process involves thorough discussions, consultations, and a comprehensive briefing process where you articulate your goals, preferences, and any specific requirements you have in mind.
The goal during this phase is to sync your graphic designer’s creative approach with your brand’s unique vision, ensuring that every design decision made thereafter is strategically aligned with your business goals. This is also where the designer will start to come up with a creative brief.
By establishing a clear understanding of what you aim to achieve, your designer sets the stage for a design process that meets your expectations, creating designs that resonate with your audience and effectively communicate your brand's message.
The next step involves an in-depth exploration of your industry landscape, a detailed study of your competitors, and an examination of prevailing market trends. Alongside this, the graphic designer you’re working with will conduct a thorough analysis of your target audience's preferences, behaviors, and needs.
This dual approach is critical for developing a nuanced design strategy that not only positions your brand advantageously within its competitive environment but also ensures that every creative element resonates deeply with your customers.
By basing the design decisions on solid research, the designer will able to tailor their creative design process to align precisely with market demands and audience expectations, setting your brand up for greater visibility, engagement, and success in its market.
This step is where creativity meets strategy, as your graphic designers engage in brainstorming sessions and concept development, exploring a wide array of design directions that could effectively convey your brand's message.
Here, your designer will ensure that every concept they develop is not just visually captivating but also deeply aligned with your brand identity and the specific objectives of your graphic design project. This is crucial for translating the strategic groundwork into tangible design ideas, allowing them to present you with a variety of creative solutions.
By exploring diverse design avenues, you can rest assured that the final outcomes are perfectly tailored to echo your brand's essence and appeal directly to your target audience, setting a strong foundation for the subsequent design development phase.
After selecting the most promising ideas born out of the creative brainstorming phase, your graphic designer can now proceed to refine these concepts into polished, comprehensive designs.
This phase is where the meticulous craftsmanship happens. The design team will utilize advanced design software and tools to sculpt the visual identity of your brand.
Your designer will also be responsible for following brand design guidelines, including the selection of color schemes that reflect your brand's emotion and messaging, choosing typography that complements and enhances readability and brand perception, and curating imagery that speaks volumes about your brand's narrative.
Each of these visual elements is carefully crafted and combined to ensure that the final design not only captures the essence of your brand but also communicates effectively with your target audience.
In this step, the creative process becomes a two-way conversation. Your graphic designer will showcase the developed designs to you, providing a detailed explanation of the rationale behind each design decision, how each element aligns with your brand’s identity, and how they collectively work toward achieving your business objectives.
This presentation is designed to invite an open and constructive dialogue. Your feedback is invaluable at this stage, as it ensures that the final designs perfectly align with your vision.
You should freely share your thoughts, preferences, and any areas you believe require modification. This collaborative approach guarantees that any necessary refinements are made with a clear understanding of your expectations.
This step of the graphic design process is characterized by a meticulous process of fine-tuning the details, adjusting elements, and possibly reimagining aspects of the design to better align with your feedback and expectations.
Through this iterative process, your design team will work closely with you to ensure every nuance is considered and every adjustment made contributes to a more cohesive and resonant final product.
This phase is crucial for ensuring that the result surpasses your expectations, guaranteeing your satisfaction and confidence in the design's ability to effectively communicate your brand's story and values.
Once the designer receives your seal of approval on the revised designs, they will then proceed to meticulously prepare the final design files. This involves ensuring that each design is optimized and formatted correctly for its specific application, be it print, digital, or both, guaranteeing the highest quality in every medium.
To that end, you can expect the designer to provide comprehensive guidance on how to effectively implement your new designs. This includes best practices for deployment across various media, advice on preserving the quality and consistency of the designs, and strategies for leveraging your updated visual identity to its fullest potential.
The quality of the visual outputs you’ll receive will depend heavily on how the graphic design process will go and the skills of the designer you’re working with. Unfortunately, going through this whole process can be pointless if you work with a team that doesn’t understand your needs.
Working with a company like KDCI that can build you a team of designers based on your custom needs can help guarantee high-quality designs. Whether you only need one designer or a full team, they will go through each step of the graphic design process with you, showcasing their expertise in various tools like Canva, Figma, Procreate, and more.
Are you interested in getting a tailored graphic design service for your brand? Contact us today to get started.
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With 81% of customers needing to trust a brand before they make a purchase, SMEs should build a well-regarded brand reputation in order to succeed. The first step to an exceptional brand reputation is designing brand identity that is both effective and consistent with what you do.
What is a brand identity and how do you design one? Let’s talk about it in our in-depth guide to designing brand identity.
Brand identity is the collection of all elements that a company creates to portray the right image to its consumers. It encompasses visual components like logos, color schemes, typography, and packaging, as well as intangible aspects such as brand voice and personality.
Designing brand identity properly is crucial because it serves as the foundation of a company's communication and marketing strategy, directly influencing how customers perceive and interact with the brand.
More than aesthetic appeal, a coherent and compelling brand strategy also aligns with the company's values and mission, ensuring that brand touchpoints communicate the brand's essence effectively. This helps enhance recognition and trust, and ultimately drive business success.
Designing brand identity for small and medium-sized enterprises (SMEs) involves careful consideration of resources, market positioning, and how to effectively reach your target audience within a competitive landscape. Here’s a tailored step-by-step guide for SMEs to reach branding success.
When designing brand identity for your SME, begin to describe goals by conducting a thorough assessment of your business's core values, mission, and unique market position. This critical first step ensures that every aspect of your brand, from visual elements to customer engagement, authentically reflects what your business stands for and what sets it apart.
By defining these foundational elements, you create a clear blueprint that guides all branding decisions, ensuring they align with your business’s essence and resonate with your target audience.
This step in designing brand identity is crucial for tailoring your brand's messaging and aesthetics to the preferences and needs of your target demographic.
To fully understand your target audience and gather relevant actionable insights, engage in direct research methods like surveys or focus groups. This information will inform the development of a brand identity that resonates strongly with those you seek to attract, ensuring your branding efforts are both effective and relevant.
The next step entails a thorough competitor analysis, where you examine both direct competitors within your SME's sector and larger entities in the industry. This analysis aims to uncover areas where your business can differentiate itself, such as offering personalized services or specializing in niche products.
By understanding the strengths and weaknesses of your competitors, you can identify unique selling points for your SME, ensuring your branding experts highlight these differentiators to capture the attention of your target audience and carve out a distinctive position in the market.
Another step in designing brand identity involves choosing a brand personality that reflects the values and appeals of your target audience. Opting for a personality that is more personal and relatable can set your brand apart from larger, more corporate entities.
This approach helps in building a deeper, more meaningful connection with your customers, making your brand more memorable and fostering loyalty. The personality you choose will influence all aspects of your branding, from visual design to the tone of your communications, ensuring consistency across all touchpoints with your audience.
Developing a visual identity is crucial for small and medium-sized enterprises (SMEs) who are designing brand identity and aiming to establish a strong brand presence. This process includes several brand fundamentals.
For SMEs, these elements of visual identity are not just decorative. They are strategic tools that help differentiate your brand, convey your unique story, and establish a lasting relationship with your customers.
Crafting the brand voice of your SME is an essential step in designing brand identity. This voice should be unique and maintain consistency across all forms of communication, from your website content to your social media posts and customer service interactions.
Whether you opt for a tone that's friendly, professional, quirky, or somewhere in between, it's crucial that this voice truly resonates with your brand personality and effectively reaches your intended audience.
By doing so, you establish a strong, recognizable brand presence that can significantly enhance your connection with customers and differentiate your business in a competitive market.
Designing and distributing branded materials is a crucial step for SMEs to solidify their brand presence. Given budget considerations, it's important to focus on creating and distributing key branded elements that offer the most significant impact. Prioritize essentials like business cards, an engaging and informative website, and active, well-curated social media profiles.
These touchpoints are vital for establishing your brand's visibility and connection with your target audience. By carefully selecting where to allocate your resources, you can ensure that your brand communicates effectively and consistently across the most critical channels, laying a strong foundation for your business's identity in the market.
For SMEs, developing a concise and focused brand style guide can be particularly effective. This guide should document key branding elements such as logo usage, color palette, typography, and brand voice.
By establishing clear guidelines, SMEs can maintain a consistent brand identity across all marketing materials and communications. This is especially valuable when outsourcing creative work, as it ensures that all contributors understand and adhere to your brand's visual and communicative standards, reinforcing your brand's coherence and recognition in the market.
Launching and promoting your brand identity is a pivotal step for SMEs to gain visibility and connect with their audience.
Leveraging cost-effective channels such as social media, email marketing campaigns, and local community events can provide a significant boost. These platforms offer a direct line to engage with your target market, allowing for personalized interactions and feedback.
Additionally, participating in and contributing to local community activities can not only increase your brand's exposure but also establish your business as an integral part of the community. This approach not only helps in building brand awareness but also fosters loyalty and trust among potential customers, setting a strong foundation for your brand's growth.
You may want to consider creative process outsourcing for this step to fully ensure the success of brand promotion. Doing this will give you access to skilled designers and digital marketers who are more than capable of launching and promoting your new brand identity. Just look at how Haystak achieved their brand identity with KDCI.
Evaluating and adapting your brand identity is crucial for the sustained growth and relevance of SMEs in a dynamic market. It involves regularly assessing how your brand is perceived, the effectiveness of your branding strategies, and the feedback from your customers. Moving forward, this will also help you identify when you need brand refresh and rebranding.
This continuous loop of feedback and refinement allows SMEs to stay aligned with their target audience's evolving preferences and the competitive landscape. Adapting your brand identity isn't about frequent major overhauls but rather making thoughtful adjustments that reflect your business's growth, market trends, and customer insights.
Staying agile and responsive to these changes can help maintain your brand's relevance and appeal, ensuring it continues to resonate with your audience and supports your business objectives. A design project manager can help you with this task.
Designing brand identity requires specialized design and analytics skills, which may not be readily available for SMEs like you. You can build an in-house team, but this can also cost you a lot of money.
Instead, partner with an outsourcing company like KDCI that can build you a team of designers who can work according to your unique requirements. Our designers can help you conceptualize and implement your brand identity for consistency in all your designs. This makes your brand look more professional and helps strengthen your brand reputation.
Click the button below to learn more about our design outsourcing services.
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Due to the complexity of accounting tasks, 37% of small businesses, including property management companies, outsource bookkeeping, among other finance operations. This strategic move puts SMEs on a path towards more efficient financial management, preventing errors that could affect the entire business.
So, why do these businesses outsource bookkeeping, and why should you consider it, too? Let’s talk about the top reasons below.
Bookkeeping is one of the financial and accounting services you can outsource. One of the compelling reasons for you to outsource the function lies in the substantial cost savings it offers.
When you outsource, you eliminate the financial burden associated with recruiting, hiring, and maintaining an in-house bookkeeping staff. This includes not just the direct costs like salaries and benefits, but also indirect costs such as recruitment efforts, ongoing training, and the purchase of specialized bookkeeping software.
Outsourced bookkeeping services also turn fixed labor costs into variable costs, providing flexibility to only pay for the services you need, when you need them. This efficient resource allocation can free up capital that can be invested back into core business areas, such as product development, customer service, or market expansion, driving further growth and profitability for SMEs.
Learn more about how much it costs to outsource accounting services.
By outsourcing bookkeeping services, you can get direct access to a pool of highly skilled and experienced bookkeepers who bring specialized knowledge and expertise to the table.
Unlike in-house staff who may require ongoing training to stay updated with changing financial laws and accounting software, outsourced bookkeepers are already experts in their field. They continuously update their skills and knowledge as part of their professional development, ensuring they can offer high-quality outsourced accounting services without additional training costs to your business.
This access to expert knowledge not only enhances the quality of your financial records and compliance but also provides valuable insights into financial performance and opportunities for cost savings, contributing to more strategic business decisions.
When you outsource bookkeeping, you can expect unparalleled scalability, a vital advantage for small to medium-sized enterprises (SMEs) navigating the ebb and flow of business demands. This flexibility means that as your business experiences growth, diversification, or even seasonal spikes, the level of bookkeeping support can be adjusted accordingly.
Instead of being constrained by the fixed capacity of an in-house team, outsourcing allows you to scale your bookkeeping resources up to handle increased transaction volumes or down during slower periods without the hassle of hiring or laying off staff.
This adaptability ensures that you have the right amount of support at the right time, optimizing operational efficiency and cost-effectiveness. It also means that as your business evolves, your bookkeeping services can seamlessly adapt, providing a consistent quality of financial management that aligns with your current business size and complexity.
Outsourced bookkeeping service significantly mitigates the risk associated with financial management by ensuring that your business stays compliant with the latest tax compliance and reporting requirements.
Professional bookkeepers are adept at navigating the complex landscape of financial regulations, dedicating themselves to staying abreast of any changes in tax preparation and legislation. This expertise safeguards your business against potential fines, penalties, and legal issues arising from non-compliance.
By entrusting your bookkeeping to experts who prioritize accuracy and adherence to current laws, you protect your business from the risks of costly mistakes and enhance its reputation for reliability and integrity in financial reporting.
By outsourcing to bookkeeping firms, you can redirect your focus and energy toward the core activities that directly contribute to business growth and innovation. This strategic delegation of managing financial statements removes the time-consuming burden of managing day-to-day accounting operations from the internal team.
As a result, businesses can concentrate on developing and implementing strategies that enhance product development, market expansion, customer service, and engagement. This shift in focus towards areas where the business can truly differentiate and add value leads to more effective use of resources, fostering an environment where innovation thrives.
Ultimately, by prioritizing core business activities, you can accelerate growth, improve competitive advantage, and better meet the needs of your customers, all while ensuring that your financial management remains in expert hands.
Outsourced bookkeeping solutions open the door to efficient financial analysis and reporting capabilities that many SMEs might not otherwise access due to cost or complexity.
Professional bookkeepers from an accounting firm leverage advanced software and analytical tools that go beyond basic accounting, offering in-depth insights into financial performance, trends, and potential areas for improvement. This enhanced reporting includes cash flow analysis, profit margins, expense tracking, and forecasting, which are crucial for strategic planning and decision-making.
The detailed financial reports generated by outsourced bookkeepers are not only accurate but also tailored to provide the specific information business owners need to make informed decisions. This level of insight supports better resource allocation, identifies opportunities for cost savings, and helps in setting realistic financial goals.
Reputable outsourcing firms prioritize data security, implementing stringent security protocols and measures to ensure the confidentiality and integrity of your financial data.
These firms understand the critical nature of financial information and utilize advanced encryption, secure data storage solutions, and regular security audits to prevent unauthorized access and data breaches.
By choosing a partner with a strong commitment to data security, you can have peace of mind knowing that your sensitive financial records are protected against cyber threats and vulnerabilities. This level of security builds trust with clients and stakeholders, safeguarding your reputation and providing a secure foundation for financial management and operations.
Bookkeeping tasks require staff with specialized expertise and skills, which may not be readily available for a growing SME like you. With a lot on your plate, DIY-ing your accounting operations yourself may end up doing more harm than good due to higher risk of errors.
Instead, bookkeeping, to a reliable offshore company like KDCI that can build you a finance and accounting team who can work on your custom bookkeeping needs and requirements. We’ll provide you staff who have the necessary experience and expertise in accounting, so you can enjoy more efficient financial management.
Click the button below to learn more about our bookkeeping services.
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Alternative staffing refers to the use of non-traditional employment arrangements instead of hiring full-time, permanent staff. This can include using temporary workers, freelancers, contract workers, or part-time employees, to maximize flexibility and cost savings, and gain access to specialized skills without the commitment to full-time hires.
In 2024, 64% of employers considered alternative staffing from Philippine companies like KDCI that specialize in this service. For more options, here’s a list of the top Philippine companies that offer alternative staffing.
There are several companies in the Philippines that offer alternative staffing services. But, below are the top ones that excel when it comes to providing diverse workforce solutions, arranged in no particular order.
Key Discovery Consulting Inc. (KDCI) is an outsourcing company based in Ortigas, Pasig, that focuses on building a team for companies that require staff for Ecommerce, design and marketing, and back-office operations.
Having worked with famous brands like Adidas, Nike, and Microsoft, they’re known for having a proven track record of providing efficient staffing services in the industry.
Here are some teams they can build for you:
KDCI simplifies staffing by recruiting top talent, tailoring training for your brand, and managing productivity with KPIs and QA checks. They customize teams based on your needs, making them perfect for businesses with fluctuating staffing requirements.
Penbrothers is a Makati-based staffing agency that can find, hire, and build your remote team in the Philippines. They’ll provide your business with the talent you need and will take care of the whole process from connecting with potential candidates to providing staffing support.
Here are some of their services:
Penbrothers promotes an all-in monthly staffing fee, which already includes fees for management, amenities, additional support, and staff support. They have ready-to-view CVs, so you should consider partnering with Penbrothers if you’re looking into hiring specific roles in your department.
Dynamic Business Outsourcing Solutions (DBOS) is a Quezon City-based agency that offers staffing roles in the following departments:
DBOS has ready-to-deploy staff for specific positions, so if you already have a planned team in mind, then you should consider checking the company out. They have a long list of available roles, but businesses with custom and specialized needs may benefit more from partnering with more flexible companies like KDCI.
Q2 HR Solutions is a prominent HR and recruitment firm based in Makati that specializes in talent acquisition, executive search, manpower outsourcing, and consulting services, catering to the needs of both local and international clients across various industries.
Instead of offering specific staffing roles, they feature human resource services to match the business with the right talents.
Here are some of their services:
Q2 HR Solutions provides flexible workforce solutions to companies looking to adapt to market demands, manage operational costs, and improve efficiency. Their flexibility makes them a suitable partner for SMEs and growing startups.
HCM Nexus Consulting, Inc., based in Makati offers alternative staffing services designed to give businesses the flexibility to scale their workforce in response to their changing needs.
The company offers staffing solutions for various industries, including the following:
The alternative staffing services provided by HCM Nexus Consulting, Inc. are particularly beneficial for managing workloads during peak periods, completing specific projects, or fulfilling short-term needs without the commitment to permanent hires. This approach makes them a must-consider for start-ups and tech-based companies.
Agility Staffing Services is a talent-matching company based in Pasig that offers contract staffing, contract-to-hire, and permanent staffing solutions. They mainly focus on providing alternative staffing services for tech roles.
Here are some of their tech-based services:
That said, since Agility Staffing is a niche company, only businesses that require tech assistance will benefit from partnering with them. This may include businesses that require web development and integration, SaaS companies, and those in the IT industry.
Staffhouse International Resources is a prominent recruitment agency based in Quezon City, specializing in the overseas placement of highly skilled professionals across a variety of industries.
Staffhouse International Resources serves a wide range of industries, with a particular focus on sectors where the Philippines has a strong pool of talent, including but not limited to:
Staffhouse International Resources is an ideal partner for businesses in niche industries like healthcare and hospitality that are seeking to bridge the talent gap with qualified professionals from the Philippines.
C9 Staff, a Taguig-based global staffing and outsourcing company, specializes in providing remote staffing solutions to businesses around the world.
The company serves a broad spectrum of industries, leveraging the versatility of remote work to meet the staffing needs of businesses in sectors. They cater to:
C9 Staff is an ideal partner for businesses of all sizes looking to tap into the benefits of remote work, including SMEs, large corporations, and businesses in industries in need of specialized skills like healthcare and IT.
Bridge Group, with its main Philippine office located in Taguig, specializes in offering customer support staffing solutions to B2B companies.
Since the company focuses mainly on customer service, they can only supply roles for the following:
If you’re a B2B company with exclusive customer support needs, you should consider partnering with Bridge Group. They provide consulting and execution services, as well as custom staffing solutions, which makes them perfect for mid to large enterprises who have an unclear idea of their specific staffing requirements.
Outsourced is a Quezon City-based business process outsourcing company that can provide you with dedicated offshore staff. They cater to a wide range of industries, including, but not limited to, the following:
Because Outsourced offers a wide range of staffing services, they’ll be an ideal partner, no matter the industry and size of your business. However, you should note that their offers are limited to full-time staff, so if you need a contract-based or project-based workforce, you may be better off finding a more flexible option.
Alternative staffing is an effective way to maximize flexibility, but it also comes with disadvantages like lack of brand alignment, management difficulties, and potentially higher costs in case of employee mismatches.
This is why choosing a company with a proven track record of providing custom and high-quality alternative staffing services like KDCI is incredibly important in ensuring you find the right people for your team.
At KDCI, we’ll build you a team of offshore staff for your custom business needs. We train and certify talents for your brand, and manage them for you, all while still ensuring cost savings. Click the button below to learn more.
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Visitors take 0.05 seconds to form an opinion about your website. So, if your website isn’t presentable and functional, you can expect low customer engagement and decreased trust and credibility.
How do you prevent this? With the help of responsive web design services. These services ensure your website automatically adjusts and adapts its layout to fit the screen size and resolution of any device, from desktops to smartphones. By doing this, you can elevate your brand in 5 ways, discussed below.
A responsive web design refers to a website that automatically adjusts its layout, content, and functionality to display optimally across various devices and screen sizes.
This approach ensures that whether a user is viewing the site on a desktop, tablet, smartphone, or any other mobile device, the website will reformat itself to provide a seamless, user-friendly experience. The goal is to eliminate the need for separate designs for each device type, ensuring accessibility, improving user engagement, and enhancing overall user satisfaction.
With responsive website design services, business owners won't need to set up a responsive website on their own, saving them time and resources. All they need to do is find a company offering creative process outsourcing services who can execute the work for them.
Responsive web design services can significantly elevate your brand in several key ways, ensuring your online presence is not only versatile but also user-friendly across all devices. Here are the top five ways these services can transform your brand.
Responsive web design services play a pivotal role in elevating your brand by significantly enhancing the User Experience (UX). This approach to web design ensures that no matter which device a customer uses to interact with your brand's online presence, their browsing experience remains seamless and efficient.
Since the cornerstone of responsive design lies in its adaptability, it automatically adjusts the layout, content, and functionality of a website to fit the screen size and resolution of the viewing device. This fluidity eliminates common issues such as distorted images, misplaced text, or inconvenient navigation that often frustrate users on non-responsive sites.
By providing a consistently positive experience across all platforms, responsive design not only increases the opportunity for conversions but also builds a positive perception of your brand in the minds of your customers.
With the rise of smartphones, more people are using mobile devices to access the internet than ever before. Responsive web design services cater to this audience by ensuring websites are fully optimized for smaller screens, making online content more accessible, navigable, and enjoyable for users on the go.
By adopting responsive web design services, brands can ensure their websites are primed for the mobile era, making them accessible to the vast and growing number of users who rely on mobile devices for their internet usage.
This strategic move not only increases mobile and website traffic but also positions your brand as modern and user-friendly, further elevating its appeal and competitive edge in the digital marketplace.
Search engines, with Google at the forefront, have increasingly prioritized mobile-friendly websites in their algorithms. This shift reflects the growing dominance of mobile internet usage and underscores the importance of responsive design in a comprehensive SEO strategy.
Responsive web design services ensure that a website provides an optimal viewing experience across a wide range of devices, from desktops to smartphones. This adaptability not only enhances user experience but also aligns with search engines' goal to deliver highly relevant and accessible content to users, regardless of the device they use.
Moreover, responsive design consolidates your site's content under one URL, easing search engine indexing and avoiding duplicate content issues from separate mobile and desktop sites. This simplifies crawling and indexing for search engines, consolidates SEO value, and enhances your site's authority.
In the traditional approach, companies often found themselves maintaining separate websites for desktop and mobile users. This not only doubled the effort required in terms of content creation, updates, and maintenance but also significantly increased the costs associated with web development and upkeep.
With a responsive web design company, you can eliminate the need for multiple versions of your website by introducing a single, dynamic site that fluidly adjusts its layout, content, and functionality to accommodate the screen size and resolution of any device used to access it.
By reducing both initial development and ongoing maintenance costs, while also improving the efficiency of content management and search engine optimization strategies, responsive design services offer a cost-effective solution that enhances brand consistency and accessibility across all platforms.
Future scalability is an integral aspect of sustaining a brand's online presence, and responsive web design services are pivotal in achieving this goal. It equips your website with the flexibility to adapt seamlessly to these changes, ensuring that your brand not only keeps pace with digital innovation but also leads in providing a superior user experience.
The foundation of responsive design services lies in its fluid images, flexible layouts, and media queries. This adaptability means that whether a visitor accesses your site from a current smartphone model, a future tablet yet to be released, or any other device, your website will render perfectly, offering an optimal viewing experience.
This level of preparedness for future technology developments offers several significant benefits to your brand, such as a more consistent user experience, enhanced competitive edge, and increased reach and engagement.
The cost of responsive web designing services in the USA can vary widely based on several factors, including the complexity of the design, the number of pages, any special features or integrations, and the expertise of the design team or agency. Here’s a general breakdown to give you an idea.
For small businesses or individuals comfortable with taking a more hands-on approach in creating responsive websites, using website builders like Squarespace, Wix, or WordPress with responsive themes can cost anywhere from $0 (with limited features and ads) to around $50 per month for premium plans.
You can engage in remote staffing by hiring a freelance web designer can offer more customization than DIY builders. Prices can range significantly based on experience and project scope, from as low as $1,000 to $5,000 for a basic to moderately complex responsive website.
For businesses looking for a comprehensive, custom-designed website, professional graphic design firms provide extensive responsive web development services from design to development and testing. Prices for agency work can start around $5,000 and can easily exceed $25,000 for large, complex projects.
Large businesses or those requiring advanced functionality, such as e-commerce capabilities, integrated databases, or custom applications, can expect costs for responsive website development services to start at $25,000 and can go well into the $100,000 range or more.
You can always consider working with responsive web design companies from the Philippines to cut down on operational costs. Doing this can help you achieve up to 70% cost savings without sacrificing quality.
It’s difficult finding seasoned experts who can create a responsive web design for you. With thousands of web designers online, how do you know who’s the right person for the job?
That’s what KDCI does for you. Our responsive web design services includes building you a team of Filipino web designers who will meet your requirements and design your website for the best user experience. We’ll do all the heavy lifting from sourcing and hiring to vetting and training your web designers, making sure you get the best website you can possibly imagine.
Ready to build your web design team in the Philippines? Click the button below to learn more.
At KDCI, Valentine's Day is more than just a celebration of love; it's a showcase of creativity, teamwork, and the vibrant spirit of our company culture.
This year, we take our annual Valentine's competition to new heights with the theme "Bagay Pa Rin Tayo," a testament to the enduring partnerships and friendships within our teams. Let's dive into how our company celebrated this special day, blending professional zeal with a touch of fun.
In the spirit of Valentine's Day, our team at KDCI holds a unique Photo Contest that sees different departments pairing up in various "love teams" – be it friends, couples, or squads. More than just winning, the competition is about sharing the Valentine's Day spirit across the KDCI team, encouraging fun and celebration of love in all its forms.
KDCI prides itself on its annual Valentine's Day competition, each year featuring a different theme and mechanics to keep the excitement alive.
The theme for 2024, "Bagay Pa Rin Tayo," was carefully chosen by our HR team early in the month, in collaboration with the creative team, to celebrate connections that stand the test of time and change.
The HR team at KDCI excels in orchestrating the Valentine's Day 2024 event, "Bagay Pa Rin Tayo," blending creativity and inclusivity to reflect our vibrant company culture. Collaborating with the creative team, they crafted engaging visuals and thoughtfully designed the competition to inspire creativity and teamwork.
The contest is open to all departments, fostering a sense of unity and friendly competition across the company. It is a delightful opportunity for teams to collaborate creatively and showcase their dynamics.
Participants rally their departments, selecting at least one pair to represent their team. The challenge is to embody a "love team" that resonates with their unique dynamics, captured through a photo.
These photos are then shared on KDCI’s official Facebook page, with the KDCI community voting for their favorites by liking and sharing the posts. The competition not only celebrates creativity but also engagement, as interactions are limited to followers of the KDCI Facebook Page, reinforcing a sense of community.
The fervor and creativity displayed in this year's Valentine's Day photo contest at KDCI are unparalleled, with entries that go above and beyond in showcasing the spirit of love, partnership, and imaginative flair.
Amidst a competitive field, three teams distinguish themselves, not just for their creativity but for their ability to capture the essence of what makes a truly memorable "loveteam."
Leading the contest is the Back-Office Team, represented by Gio Adriano and Jezca Felarca, with a photo that perfectly encapsulates the Yin-Yang theme. Their portrayal goes beyond the visual representation of balance; it is a profound narrative of how opposites attract and complement each other, creating a whole that is greater than the sum of its parts.
Ken David and Guen Omnes of the Admin Team take us on a nostalgic journey back to the '90s with their Marvin & Jolina-themed photo, titled "Labs Kita, Okey Ka Lang?" This entry captivates hearts by reviving the iconic love team that defined a generation, blending the essence of classic Filipino love stories with the contemporary spirit of KDCI.
Bien Magdaraog and Kneve Ramos of the Creative & Dev Team bring action to the forefront with their Fast & the Furious-themed photo, embodying the dynamic duo of Dom & Brian. This entry stands out for its adrenaline-pumping portrayal, drawing parallels between the high-octane world of street racing and the fast-paced, innovative environment of KDCI.
In a gesture that perfectly captures the Valentine's day spirit, our HR team took on the role of Cupid, distributing cupcakes to each on-site team member. These cupcakes, adorned with pink frosting and colorful toppings, were more than just treats, but also symbols of the love and appreciation we share within our corporate family.
Valentine's Day 2024 at KDCI is a memorable celebration of love, creativity, and teamwork. As we continue to nurture our company culture, events like these remind us of the joy in collaboration and the beauty in celebrating our collective spirits. Here's to many more celebrations where we can say, "Bagay Pa Rin Tayo."
This Valentine's Day, KDCI once again proves that when we come together, creativity knows no bounds, and every day is an opportunity to celebrate the connections that make us stronger.
As KDCI celebrates Valentine’s Day 2024, we honor each and every member of our team. Each occasion is an opportunity to relive the spirit that fuels KDCI every day, and we invite you to be a part of this dynamic environment!
If you're passionate about knowledge, dedication, collaboration, and innovation, we're looking for individuals like you to join our team. Embrace the opportunity to work in a place where your ideas are valued, your growth is prioritized, and your contributions make a real difference.
Join KDCI and see how you can become a part of our ever-growing family.
Already a part of the KDCI team? Leave us a good review on Google!
Small and medium enterprises (SMEs) face the challenge of delivering exceptional customer service while managing resources efficiently. This is where customer service outsourcing companies come into play, offering specialized support to enhance customer experience and streamline operations.
In this article, we’ll delve into the best customer service outsourcing companies tailored for SMEs. We included options that not only fit your budget but also align with your business values, ensuring that your customer support is nothing short of excellent.
The first customer service outsourcing company on our list is KDCI Outsourcing. Founded in 2011 and based in Ortigas, Pasig, Philippines, they specialize in offering customized outsourcing solutions, particularly in building offshore teams in areas of customer service, web and graphic design, digital marketing, and many more.
Key features of their outsourced customer service include a team of experienced customer service specialists vetted and trained for your brand, streamlined customer service operations, as well as managed operations with regular reporting and feedback.
For small to medium enterprises, KDCI will be a good choice due to the customizable nature of their service.
Not to mention, they’ve worked with companies from various industries and have a track record of going beyond offering a service, helping their partners streamline operations and hit their business goals. Getting this concoction of versatility, specialized expertise, and tailored solutions can give SMEs the support they need to expand capabilities and streamline processes without the need for extensive in-house teams and additional resources.
BPO Hive specializes in providing outsourced customer service, particularly to skilled professionals from Egypt, for roles like sales, customer support, and virtual assistance.
The company focuses on providing native-level English speakers to enhance customer interactions. The company stands out for its personalized approach and commitment to connecting businesses with the right talent
Tailoring their services to individual business needs, BPO Hive offers a cost-effective, efficient customer service outsourcing solution for companies, especially small to medium enterprises looking to provide great customer service and scale operations without the high costs of an in-house team.
Founded in 2002 and based in Buford, Georgia, VoiceNation provides live answering services, including virtual receptionist and live chat features, primarily catering to small and medium-sized businesses in sectors like legal, real estate, and healthcare. Their services, available 24/7, include bilingual answering, custom scripting, and outbound calling.
This customer service outsourcing company's combination of skilled agents, advanced technology, and flexible pricing makes them a compelling choice for small to medium businesses who want to start outsourcing customer service, prioritizing reliable call answering and virtual receptionist services.
Enshored is a customer service company specializing in catering to fast-growing and disruptive startups. The company, headquartered in Long Beach, California, with additional offices in Pasig City, Philippines, focuses on providing tailored solutions to meet the unique challenges of rapidly scaling businesses.
Enshored's team, which has been expanding consistently, offers a range of services including customer experience, content moderation, sales and marketing, and back office support.
This customer service company’s approach is particularly adaptable and scalable, making them well-suited for dynamic business environments. Startups and scale-ups who want to outsource customer service can rely on Enshored to provide crucial support during critical growth phases.
Solvo Global, founded in 2014 and headquartered in The Woodlands, Texas, specializes in providing voice services and various back-office services. They offer customer service outsourcing, which aims to elevate client relations through top-tier customer support and client relations professionals.
The company’s services are designed to improve customer satisfaction and loyalty, an aspect crucial for businesses aiming for long-term success. This strategic approach to customer service, combined with a focus on quality talent and cost-effectiveness, makes Solvo Global an appealing choice for small to medium enterprises.
Veta Virtual, established in 2020 and headquartered in Toronto, Canada, is a little different from other customer service outsourcing companies. They specialize in providing virtual receptionist and assistant services.
The company offers a range of services including technical support, inbound and outbound calls, call screening and forwarding, appointment scheduling, and voicemail box management. Their approach is tailored to individual business needs, allowing clients to choose services that best fit their requirements.
Veta Virtual's key advantage lies in its cost-efficiency, allowing businesses to pay only for needed services, which is especially beneficial for budget-conscious small to medium-sized enterprises (SMEs). Additionally, their scalable services adapt to a business's growth, offering increased support as the company expands.
Moneypenny, established in 2000 and based in Duluth, Georgia, is a customer support outsourcing company that specializes in call answering and managed live chat services. The company's services include virtual receptionist services, managed live chat, and contact center teams, all designed to ensure seamless customer management around the clock.
The company's scalable services, tailored to SMEs' customer service needs and emphasis on real human interactions over automation, make it an appealing choice for those seeking to boost their customer service experience affordably without the expense of in-house staffing.
AnswerForce, established in 2003 and headquartered in Portland, Oregon, is a prominent provider of call answering services.
A key feature of AnswerForce is their distributed customer service model, which ensures quick and efficient handling of calls by friendly agents spread across different locations. This model not only accommodates fluctuating call volumes but also provides business continuity in various situations.
For small to medium enterprises (SMEs), AnswerForce's services are particularly beneficial due to their flexibility and cost-effectiveness. Their scalable solutions, capable of accommodating varying call volumes while still meeting customer expectations, make them an ideal partner for growing businesses.
24H Virtual is a voice and customer service agency based in Toronto, Canada, specializing in voice services for small and mid-market companies. They are one of the customer service companies that offer a range of services such as virtual receptionist, live chat support, and auto receptionist, ensuring 24/7 customer support.
The company stands out for its use of virtual intelligence to manage customer interactions effectively. This includes reducing employee overheads and ensuring each potential client receives appropriate service.
24H Virtual’s services are designed to be cost-effective, efficient, and scalable, making them a suitable choice for small to medium enterprises (SMEs) looking to improve efficiency and customer satisfaction.
The last customer service outsourcing company on our list is Helpware. They were established in 2015 in Lexington, Kentucky, and they specialize in business process outsourcing (BPO) services, with additional offices in Germany, Mexico, the Philippines, and Ukraine.
Helpware provides customer support via phone, chat, email, in-app, and social media, alongside technical and back-office support services including content moderation and data entry.
For small to medium enterprises, partnering with a company like Helpware can offer significant benefits. Their ability to provide high-quality, tailored services, coupled with their global reach and expertise in both customer support and back-office functions, makes them a viable option for businesses looking to outsource these aspects effectively.
There are a lot of customer service outsourcing companies in the world, and as an SME, you may find it difficult to find a customer service outsourcing company that can understand and meet your needs without going over your budget.
With KDCI, we understand the unique requirements of SMEs and tailor our customer service to your needs. Tell us your business goals and we’ll build you a team of customer service agents who are vetted, trained, and certified for your brand.
Delight your customers with the best offshore customer service team in the Philippines. Visit KDCI.co to learn more.
With a massive workforce of over 1.3 million customer support agents and more than 700 call centers in the Philippines, there’s no question why plenty of international online retail brands have been recognizing the opportunities offered by the country’s call center industry.
To help you choose which Philippine call center company to work with, we listed the top 10 call centers in the Philippines based on their Google ratings, ranked in no particular order. Let’s go through each one in the following sections.
The call center industry in the Philippines first emerged when Frank Holz founded the first call center company in 1992. Three years later, in 1995, the Special Economic Zone Act was passed by the Philippine Congress — which underscored the establishment of the Philippine Economic Zone Authority (PEZA). Since then, it has been a significant part of the country's BPO industry.
Fueled by a large, English-speaking workforce, cultural alignment with Western countries, and competitive labor costs, the Philippines quickly became a global hotspot for call centers. Over the years, the call center outsourcing field has expanded dramatically, contributing significantly to the nation's economic growth and becoming a key employer for a diverse range of skills and educational backgrounds — thus becoming the world’s call center capital.Philippines
There are several call centers in the Philippines, but there are 10 main companies that stand out
Although there are hundreds of BPO companies and call centers in the Philippines, only the following Filipino call centers have made the cut.
Based in Pasig City, Metro Manila, KDCI builds a call center team for businesses looking to build an extension of their customer service in the Philippines. They focus on delivering high-quality and efficient customer service by offering tailored solutions for every business’s call center needs. Here are the features you can expect from their call center services:
KDCI ensures that your call center team can provide digital customer service support according to your brand’s voice, values, and goals by providing on-brand training to customer support agents. The process starts with a call with KDCI to talk about your call center needs.
From there, their recruitment powerhouse will find, screen, interview, and hire the right call center agent. They will train the agents who passed the hiring process based on your brand’s training manual.
With KDCI’s personalized call center solutions, you can deploy as many offshore customer service agents as you need for whatever channel — be it email, live chat, or phone. These agents are already certified, which means they have passed assessments to ensure they can provide the level and quality of customer service you need.
KDCI’s call center operations don’t end with providing you with a reliable call center agent support team. They will also manage your customer service operations for more efficient quality assurance. You will also get a dedicated account manager who will gather relevant customer service insights and data to give your business an overview of the necessary improvements.
One of the best call centers in Taguig, Philippines, Sutherland Global Services offers a comprehensive suite of customer interaction services designed to enhance customer engagement and improve business outcomes. Their call center services focus on delivering exceptional customer experiences across various channels. Here are the key features of their call center services:
Sutherland Global Services provides support across multiple channels, including voice, chat, email, and many more. This ensures a seamless and consistent customer experience, regardless of the channel.
By leveraging data analytics, Sutherland offers insights that help gain better insights into customers’ needs and preferences, enabling more personalized interactions.
This Taguig-based call center company offers support in multiple languages. Their global presence also enables them to understand local market nuances, making their services more effective.
The outsourcing call center services of Sutherland Global Services are designed to be scalable, allowing businesses to adjust their level of support based on demand.
Sutherland Global Services invests in thorough training programs for their agents, ensuring high-quality customer service and support.
The call center company integrates advanced technologies like AI and machine learning to streamline processes and enhance customer interactions.
Concentrix, a global leader in customer experience solutions and technology, offers a comprehensive customer experience (CX) Strategy designed to enhance customer engagement and drive business growth. Their approach to CX strategy revolves around several key components, including the following:
Concentrix’s call center operations focus on understanding the customer journey to identify critical touchpoints and opportunities for enhancing the customer experience.
This call center service company emphasizes the importance of a cohesive experience across all channels, ensuring that customers receive consistent and effective service whether they interact online, over the phone, or through other channels.
Concentrix uses data and analytics to tailor experiences to individual customer needs and preferences, aiming to make each interaction as relevant and engaging as possible.
By leveraging the latest technologies, Concentrix aims to constantly innovate and improve the customer experience.
Recognizing the link between employee and customer satisfaction, Concentrix also focuses on enhancing the employee experience to ensure their Filipino call center agents stay motivated and engaged.
Alorica offers a range of customer experience solutions aimed at transforming the way businesses interact with their customers. Their call center operations are designed to cater to the diverse needs of their clients and ensure exceptional customer experiences. Here are some key aspects of their call center services:
Alorica specializes in creating customized customer experience strategies that are aligned with the unique needs of each business. This includes everything from customer service to technical support and sales solutions.
Embracing the digital transformation, Alorica provides digital solutions that enhance online customer interactions, including chatbots and other AI-driven technologies.
With a widespread global presence, Alorica offers multi-language support and understands the nuances of various local markets.
Utilizing data analytics, they offer valuable insights to help understand and predict customer behavior, enabling businesses to make informed decisions.
Alorica provides tailored solutions for various industries, ensuring the unique challenges and requirements of different sectors are effectively met.
Recognizing the importance of human resources in delivering quality customer service, Alorica also offers workforce management solutions.
A product of the Sitel and Sykes Enterprises merger, Foundever offers a suite of customer experience solutions aimed at fostering meaningful customer interactions and driving business growth. Here are some of the key components of their outsourcing call center services.
Sitel provides a range of CX services including customer support, sales, technical support, and social media management. They focus on creating a seamless and positive experience across all customer touchpoints.
Their services are designed to deliver a consistent and integrated experience across various communication channels, such as voice, email, chat, and social media.
Leveraging advanced data analytics, this call center outsourcing company offers insights to understand customer behavior and preferences, enabling businesses to tailor their services accordingly.
With operations around the world, this call center outsourcing company is equipped to handle customer interactions in multiple languages and cultural contexts, ensuring a global reach with local expertise.
The integration of AI and other cutting-edge technologies into their solutions helps enhance efficiency and customer engagement.
Foundever places a strong emphasis on their human resources, providing training and development to ensure a skilled and motivated workforce.
Teleperformance offers a host comprehensive suite of digital customer experience solutions, enhanced with AI technologies, to provide effective and efficient customer service. Their digital CX services include the following.
Based in the cloud and powered by AI, Teleperformance’s TP Microservices features scalable Customer Experience Management (CEM) solutions that summarize text, create content, determine intent, and many more.
An AI-powered chatbot that enhances the customer experience by providing instant, automated responses to customer queries. It can also seamlessly transfer complex interactions to human agents.
This call center outsourcing company provides social media and messaging services to engage customers on platforms where they are most active.
Leveraging data analytics, Teleperformance offers insights that help businesses optimize their customer service processes and strategies.
This is a virtual solution that offers flexibility and scalability in managing remote teams, enabling efficient and effective customer service operations from anywhere.
Previously named TeleTech, TTEC offers a broad range of customer experience and contact center services designed to enhance customer engagement and business outcomes. Their services focus on integrating technology and human expertise to deliver seamless customer interactions. Here are some of the things they offer:
This Philippine call center company provides end-to-end customer service solutions, handling everything from basic inquiries to complex issues across various channels.
They offer sales and marketing solutions that help increase customer acquisition, retention, and growth.
TTEC utilizes analytics and consulting expertise to help businesses understand customer behaviors and preferences and optimize their customer engagement strategies.
Incorporating advanced technologies, the Philippine call center company offers solutions such as omnichannel platforms, AI, and automation tools, to enhance customer interaction and operational efficiency.
Recognizing the importance of a skilled and engaged workforce, TTEC provides solutions for workforce training, management, and optimization.
TTEC also offers specialized customer services for the healthcare industry, ensuring compliance and high-quality customer interactions.
Sourcefit specializes in providing customized outsourcing solutions, including customer support services. Their customer support services are tailored to meet the specific needs of businesses across various industries. Below are the key features of Sourcefits’ call center services:
Like other BPO companies, Sourcefit focuses on understanding each client's unique requirements to deliver tailored customer support services.
They offer support across various channels, including phone, email, chat, and social media, ensuring a seamless experience for customers.
Sourcefit employs experienced Filipino call center agents who are trained to handle a wide range of customer queries and issues effectively.
Their services are scalable, allowing businesses to adjust their level of support based on fluctuating demands and growth.
Sourcefit aims to provide high-quality customer support services at competitive rates, helping businesses manage costs without compromising the quality of service.
Their approach is centered on enhancing customer satisfaction, which is crucial for building customer loyalty and improving business outcomes.
VXI Global Solutions, or VXI, offers a comprehensive suite of customer experience and care solutions designed to enhance customer interactions and drive business growth. Their customer experience care services are focused on several key areas, specifically the ones below:
VXI provides support across multiple channels, ensuring a consistent and seamless customer experience whether through voice, chat, email, or social media.
They offer a range of customer support services, from basic inquiry handling to more complex issue resolution.
VXI places a strong emphasis on high-quality customer interactions, employing rigorous quality assurance processes to ensure high standards are met.
Utilizing advanced analytics, VXI delivers insights that help businesses understand customer needs and improve service delivery.
With a global presence, VXI can scale operations to meet the demands of businesses of all sizes across various regions.
This Philippine call center incorporates AI and machine learning to enhance efficiency and customer engagement.
ManilaPros’ call center services revolve around providing the best customer care for retail businesses. They offer dedicated customer service solutions that are designed to meet the specific needs of businesses seeking outsourced support. Their customer care plan includes the following key features:
They provide customer support services that can be tailored to fit the unique requirements of different businesses, ensuring a personalized approach to customer care.
ManilaPros will provide you with professional Filipino call center agents who went through specialized on-brand training, making them capable of handling a wide range of customer inquiries and concerns while still being able to showcase your brand’s voice and values.
Their services are not limited to voice calls; they also extend to email, chat, and other digital communication channels, offering an omnichannel experience to customers.
ManilaPros aims to ensure that your call center stays at the top of its performance by managing your customer care operations for you. This is crucial in quality assurance, so you can focus on your core business operations.
ManilaPros provides valuable data-driven insights and feedback to help your business understand its current state and potential needs and improvements.
To successfully outsource your customer service needs to the Philippines, choose a call center company that understands your needs and knows what steps to take to bring you closer to your business goals.
At KDCI, we will build you a competent call center agent team based on your unique requirements. We will thoroughly vet and train your agents for your brand, integrate them into your environment, and manage your customer service with you. Whether you need one agent or a full offshore team, and whether you opt for call centers in Cebu Philippines or call centers in Manila Philippines, KDCI has got you covered.
Learn more about how we will build your offshore customer service team. Contact us today!
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
