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Your product or service is as good as your customer care. A perfect product or service will not increase your company’s bottom line if you can’t make your customers happy. Businesses are prioritizing customer satisfaction more than ever. So, where does customer care sit on your priority list? There are different types of client assistance for any business venture. They vary depending on your customer needs and business goals. If you don’t have a support team yet, then you are missing out on many opportunities. We are talking about increased efficiency, higher profits, and good publicity. Do you want to know the best customer service that can address your biggest business challenges? Keep your eyes glued on the screen and read until the very end. We have listed here the best customer services for better customer retention!
Do you know that a whopping 46% of customers prefer live chat compared to other customer care services? Chat support services are fast, efficient, and convenient. If you are only dealing with small user requests and customer inquiries, chat support is a great choice. eCommerce businesses that want to gather better customer insights leverage the power of chat support. Data analysis and response time are much faster in chat support. This is because it’s easier to collect customer feedback from written communications than vocal recordings.
If your business receives customer emails in bulk, consider outsourcing this service. The good thing about email support is its accessibility. Your customers can access you through various gadgets like laptops, tablets, and smartphones. They can get ready support from your customer service team at the time of their convenience. Moreover, email support is cost-effective. You can easily integrate it into other channels like voice or chat support. As a result, your business becomes available across multiple platforms.
Nothing can beat a service that can add a human touch in a customer service interaction. That’s what makes voice support a strong contender in this list. It can enhance and personalize a good customer service experience. Although there has been a decline in the use of voice calls, voice support can make up for the sincerity of a human voice. Remember that the human voice is crucial to improve your customer service. You may also encounter irate customers over the phone. Having voice support can make your customers feel understood on a deeper level.
Omnichannel support allows you to operate on all possible channels of communication. Hence, it provides a seamless customer experience. Businesses with omnichannel support have all their customer information shared across various platforms. This allows agents from other channels to work together to resolve customer problems immediately. If you want to have excellent customer service, outsource omnichannel support. You are more likely to retain and attract customers when you offer them multiple ways of reaching out to your business.
You need this service to accommodate customers who have issues with your systems, products, or services. Technical support runs your business operations smoothly. It encompasses fixing and troubleshooting technical issues for internal end-users. Without it, businesses are vulnerable to disrupted IT services and long-term system incidents. Not all companies have the resources to have an in-house technical support team. So, if you’re thinking of creating a technical support team on a shoestring budget, you may consider outsourcing.
Is your customer base exponentially growing? Then you need customer care as your first line of defense against customer dissatisfaction. You don’t need to spread yourself too thin by talking to your loyal customers on all channels. All you need to do is outsource to a trusted service provider for painless customer retention. Our team of support specialists understands the roadmap to successful customer retention. We can make your customers stay long enough while creating positive word-of-mouth advertising. Let’s talk about ramping up your customer retention by clicking the button below! Contact Us
Are you looking for free UI tips for your user interface design? This blog article will help you get off to a good start!Your UI design serves as your right-hand man in amplifying your website functionality. But for your first-time web visitors, it is a maze that is difficult to navigate.A good UI design moves your target audience to hit that call-to-action button. While a bad UI design prompts web users to walk away from your website with frustration. Time is of utmost importance to web users. You don’t want them to leave with a terrible impression of your website.Not everyone is knowledgeable of the UI design system for designing an interface. But we are here to walk you through the best UI design tips and processes for the effective functionality of your website. Apply these design tips and watch your user interaction and retention propel to new heights!
Contrast influences the scannability and visual hierarchy of your web page. Bad color contrast can irritate web users, which leads to low web traffic. The important guideline to remember is interactive elements need to meet a color contrast ratio of 4.5:1.You may visit Web Content Accessibility Guidelines (WCAG) 2.1 for recommendations on the best UI tips in terms of contrast level for your web page.
Another best UI tips is optimizing your icons. Icons can cause usability problems if you design them without consideration. To achieve harmony, maintain the same stylistic rules throughout your icons. Icons work great when they share the same style, theme, grid, width, and color palette.
Placing text over an image demands a sense of balance. You need to find visual harmony between these elements. For better contrast, add overlay or gradient on your images. This will make your text legible and readable to your users.
Although easy to implement, shadows can work against you if done incorrectly. Another UI tip is to make it look softer and more natural. You can achieve this by lowering opacity (10–30%) and setting a higher level of blur (16px-40px).
Justified texts are among bad typography habits that scream poor UI design. It is difficult to read for long form content. Also, it creates unnecessary negative space due to extra word spacing.
When the clickable area is too small, buttons will not respond until you click on a specific area. Improve this by making the button size larger and closer to its sibling input element.
Another UI tip is working on the line-height multiplicator of your website. Line-height multiplicator defines the readable line spacing for your text. If your font size is big, it’s reasonable to make your line height multiplicator small. If your font size is small, increase your line height multiplicator for better readability.
Another UI tip is working on the line-height multiplicator of your website. Line-height multiplicator defines the readable line spacing for your text. If your font size is big, it’s reasonable to make your line height multiplicator small. If your font size is small, increase your line height multiplicator for better readability.
Managing user expectations is a daunting task. Users need progress indicators for any action that consumes their valuable time. For tasks such as completing a form, a progress bar comes in handy.A progress bar guides users on which step they are on and how many steps are left. Showing a progress bar will likely increase the conversion of completing a form.
Our eyes get tired by moving diagonally back down to the bottom and across again. This is this UI tips article explains why Z-pattern designs result in increasing cognitive load. For a better user experience, stick to good alignment: left to right, top to bottom.
Without the copy button, users do the extra work of copying the link to the clipboard. This is not a friendly-user approach for your first-time website visitors. To cut this manual work, add a copy-on-click button to your interface.
“Oops, page not found!” will not help users to take automatic actions. Don’t leave them on their own. Tell users what to do next, or at least direct them to appropriate actions to deal with the status code.
Password creation always requires complex requirements. Too often, users abandon completing a form because they can’t create a strong password. To make users stay on password fields, avoid hiding password rules.Pro-tip: If you have 1-2 password rules, display them somewhere near the input. For complex rules, highlight satisfied rules while the user types his password.
Web users are not a fan of long texts, especially on landing pages. Most of them scroll through only 50-60% of an article page on the web. That said, you should use tick icons to make your page more scannable.
Web users are not a fan of long texts, especially on landing pages. Most of them scroll through only 50-60% of an article page on the web. That said, you should use tick icons to make your page more scannable.
Are you still learning the ropes of designing user interfaces? You can save tons of time and money by outsourcing it to a reliable outsourcing company. Stop creating UI design on a whim. Work with seasoned UI/UX designers for attractive and easy-to-understand user interfaces.Our group of experts keeps tabs on the latest UI trends in the realm of visual design. You can have peace of mind while we maximize your website for effective functionality. Start your outsourcing journey today by clicking the button below!Contact Us
Every website runs on a builder platform that carries all the information of the site. Shopify, Magento, and WooCommerce are the three most popular platforms for Ecommerce websites. If you want to start an online store, Ecommerce website development services can help you out.https://youtu.be/sY-oTqU17Tc
Shopify supports over 600,000 businesses in about 175 countries around the world | making it one of the most popular platforms for eCommerce websites.It is a fully-hosted solution, which means all brands using the platform runs through Shopify’s servers | and you can access your store without any third-party host. More importantly, it has its own payment gateway, but it also supports integrations with 100 other providers in the world.At KDCI, we can build you a dedicated Shopify development team to handle custom development and management of your Shopify store.
Magento is an open-source platform, which means it’s free for public use. They also offer Magento Commerce Pro, which is ideal for B2B and B2C companies of all sizes.The best thing about Magento is that it’s the most customizable platform in terms of design, | giving you more freedom with how you want your store to look. It also allows you to sell your products directly through Amazon using Magento-based inventory.However, it requires prior knowledge of coding, so it’s most recommended for companies with a developer or web development team.Luckily, KDCI has a web development team that can handle Magento development and maintenance for you. We can build you a website that packs all the design and features that your online store needs.
WooCommerce is a free WordPress plugin you can use to run your Ecommerce website. However, you still have to pay if you want to add more advanced features to your eCommerce website.WooCommerce gives you a lot of flexibility and freedom in terms of design, but like Magento, it requires prior knowledge of coding. Although, you can integrate more features on your website with WooCommerce.With over 50,000 apps and plugins, you can use them for shipping, SEO, marketing, and more. WooCommerce allows you to build a very functional website with fewer limitations.If you want your WooCommerce website to have more features than your competitors, KDCI can help. Our development team is ready to code, maintain, and secure your store! We can also build you your own team of developers for more dedicated service.
Whether you’re looking for a dedicated developer to join your team or a web development company, we can handle it. KDCI can help you start, build, and run your online. For consultations and inquiries, feel free to fill the form or click the button below.Contact Us
As a creative agency, our design team can provide full-range graphic design services to businesses of all sizes. We can handle the high-volume production of custom graphics, without sacrificing quality Here are the graphic design services we offer:https://youtu.be/k6W2OWd1ENw
A good subject line can only bring you halfway through your audience’s attention. Good email design can help you maintain their focus on your message through using design elements, like typography, icons, high-quality images, gifs, and even video.Outsourcing email design to an experienced creative agency guarantees the quality of your emails. With KDCI, we can help you design all of your email marketing campaigns, from welcome emails to drip campaigns, promotional emails, infographics, and more.
A company’s logo is one of the most essential elements in a business. Your logo needs to be both memorable and eye-catching to help you make a strong first impression. It also needs to work well in all of your marketing collaterals — from your store sign, up to your product covers.Our designers here at KDCI can also create a brand style guide that will help you maintain consistent branding across all of your advertising materials. From your website, social media posts, product packaging, and more.
Your sales and marketing teams need materials to support their efforts in advertising and selling your products or services. Be it social media posts, landing pages, ebooks, infographics, brochures, catalogs, stationery, and a whole lot more.The KDCI creative design team is ready to handle the high-volume production of all the marketing collateral that you need. Think of it as having your own personal remote team that supports your in-house employees.
Every presentation needs to be able to tell a story and make information digestible so that it’s easier to understand and remember. A good presentation design can help you persuade your audience, be it clients or executives.We can help you produce up to 25+ presentations a day. We can turn complicated data into visually-appealing presentations, create custom illustrations, edit photos and videos, utilize proper typography — anything you need to elevate your PowerPoint presentations.
By outsourcing to KDCI, you can take advantage of our more than 20 years of design expertise. With our help, you can focus on executing strategies on how to grow your business further and still have top-notch design quality. For more information, feel free to click the button below.Contact Us
The Philippines is one of the most popular countries that companies all over the world outsource to, and for good reason. From creative agencies, to call centers, digital marketing, IT, accounting, and more, the country boasts numerous services available at a great price. But more than that, here are five more reasons why you should outsource to the Philippines.https://youtu.be/qRZ_kmHY15s
Language barriers — sometimes even accent — is one of the biggest worries of business owners when outsourcing to a foreign country. Luckily, here in the Philippines, English is a second language and most Filipinos are adaptive to accents. In the country, English is taught in schools as soon as grade school, and it’s used by the government and in mass media. This has resulted in Filipinos having higher English proficiency compared to other outsourcing destinations like India and Brazil, making it easier for business owners to communicate with their offshore teams.
Now, you’ve probably already heard that you can save up to 70% in labor and operating costs when you outsource to the Philippines, and it still stands true today. Outsourcing to the Philippines makes economic sense. The cost of living here is so much lower compared to the US, so the salary for labor is also cheaper than hiring someone in your state.
Finishing college is a big deal for Filipinos. And every year, the country produces more than 700,000 college graduates with degrees ranging from Marketing, Business, Programming, Hospitality, IT, and Medicine. You can outsource just about any role.
Because of the country’s hundred-year history with colonization, Filipino culture has long been fused with numerous influences, including American culture. From language to education, food, and even clothes, Filipinos are a great cultural match for Western countries.
With outsourcing being one of the biggest economic drivers in the country, the Philippine government supports the industry through infrastructure and policy-making. Additionally, the government also has departments specifically for training young professionals for BPOs to maintain global competitiveness.
With all these reasons, you’re probably on your way to the next stage of your decision-making process, which is to look for what services to outsource and good outsourcing companies in the Philippines. Here’s a blog that can help you out with that: Top 10 BPO Services and Outsourcing Companies in the PhilippinesI f you have more questions or inquiries about outsourcing, don’t hesitate to fill up the contact form or click the button below.Contact us
At the start of 2020, KDCI Outsourcing had numerous plans for the growth of the company and its clients.
Unfortunately, with COVID-19 spreading across the globe and countries going on immediate lockdown, we had to make strategic pivots to protect our employees while keeping our production and operations 100% efficient. We executed a mandatory work-from-home policy as part of our business continuity plan. We ensured that all of our employees could work remotely by allowing them to bring their work computers home.
We also provided portable WiFi so they can stay online in case of connectivity issues. In just a few weeks, everybody adjusted to working in their bedrooms, backyards, and home offices. However, as the lockdowns continued for months, we had to face another challenge that most work-from-home employees face: mental health and work-life balance.
As a result, our marketing and HR teams worked together to find ways to make working from home more productive and engaging for everyone. We conducted online learning initiatives, regular games, watch parties, and sent out emails and social posts about coping with the challenges of working remotely.
Eventually, everybody treated remote work as the “new normal.” We even welcomed new clients and new faces into our teams as our company continued to grow during the pandemic. With the health crisis behind us, we remain steadfast in our commitment to helping our clients grow their businesses.
Whether you need help with outsourcing accounting and finance, graphic design, digital marketing, e-commerce support, or property management, we can provide you with an effective offshore team that can handle your tasks with care and deliver stellar results.
Start building your dream team of offshore staff with KDCI Outsourcing today. Contact us and let our outsourcing expert walk you through the first few steps of your outsourcing journey.
This coming Black Friday will be unlike the others we’ve experienced. Both consumers and retail stores of all sizes have shifted to online. Seeking help from a digital outsourcing company can help you adjust and increase the production of your Black Friday promotions.As a digital outsourcing company, we can help businesses streamline their production processes to make their online stores, Amazon retail shops, and social media stores more efficient.
Black Friday will come with many sales and marketing collaterals that need creative or graphic design work. Our creative services are proven and trusted by numerous companies, including retailers, because of our quality and turnaround time.
HTML Email DesignYour email promotions will need HTML email template designs that will immediately catch the attention of your customers. With our skills, we can create responsive email design, high-quality promotional graphics, and CTAs that pop so that you can increase your conversion rate.Web Banner ProductionOur team has extensive experience in creating web banners for all channels. We know what design elements and eye-catching visuals to use in whatever type, dimension, or orientation of the banner ads you want to use.Landing Page DesignOne of the most critical marketing collateral your promotions will need is landing pages. Our team has handled thousands of landing page designs for numerous industries, making us capable of designing high-converting pages.Product Photo EditingWe’re experienced in handling retailers and Ecommerce businesses, giving us the knowledge of all marketplace guidelines and techniques for background removal, color replacements, and more. Best of all, we’re capable of handling high-volume editing with quick turnaround times.Learn More
With the new products you add to your online store, we can help you create and upload numerous product data and write product descriptions for each one. On top of that, our retail experience extends to writing content for your Amazon store, as per Amazon guidelines.
Product Description WritingOur team of writers is equipped with SEO knowledge to write product descriptions that will help your website and product pages rank higher in Google. We’re masters in writing compelling content that will persuade your customers to buy your products.Product Data EntryWe can handle large numbers of product data with fast turnaround times without sacrificing accuracy. Our team can manage normalization, data cleansing, and data enrichment so that you can streamline your data entry operations.Amazon A+ Content WritingAs with our product description writing expertise, we can also handle SEO-friendly Amazon A+ copywriting in compliance with Amazon guidelines. We highlight essential features of your products, complete with SEO keywords, product specifications, and more.Learn More
Aside from our design capabilities, we can also help you by developing your website or the landing pages for your online promotions. Our team of developers are experts in almost all platforms, including WordPress, Magento, and Shopify.
Landing Page DevelopmentWe are also prepared to develop your landing pages as soon as you give the design a go. Our team of developers can create pages with quick turnaround times. We can also help you A/B test your landing pages and make adjustments accordingly.Front-End DevelopmentWhatever UX/UI design you have, our front end developers can handle it. Our team is highly-skilled in using CSS, HTML, and JavaScript, so you can have an optimized, responsive, and fully-functional website.Shopify / Magento / WooCommerce DevelopmentWhether you need a new online store or need new pages developed for your existing website, we’re on it. We specialize in Ecommerce development and all its requisite features, including payment gateways, POS systems, ERPs, and inventory management systems.Learn More
One of the things you’re guaranteed to have overflowing work is your customer service. Outsourcing this job function to us means you’ll have someone to answer inquiries or questions that come through your social media, live chat, or email.
Chat SupportBlack Friday always comes with a surge of customers queued up with questions about your products. With that, our team can help you with chat support through your website, Facebook, or help desk software.Email SupportOur email support services can smoothly integrate with your email marketing efforts as your customers reply to your promotions or send you questions via email. We can manage and monitor concerns, issues, and questions while providing personable email content.Learn More
This year’s Black Friday may be different, but that doesn’t mean you have prepare everything on your own. So, if you want to have a digital expert to have your back, don’t hesitate to contact us. Send us your inquiries or questions by filling out the form or clicking the button below.Contact Us
For more than 20 years, we’ve helped numerous businesses grow through our digital outsourcing services. But instead of us just telling you why you should outsource to us, this time, we’re going to let our clients do the talking.
Over the years, I’ve outsourced a lot to KDCI. From customer service to web development, UX/UI, and advertising graphics. They’ve integrated seamlessly into our operations, and they’re a really strong cultural fit.”- Dave Palmer, COO, yogaclub.com
Landing Page Design - Our team of designers knows the best strategies, techniques, and design elements to create high-converting landing pages. We make sure that your landing page design is straightforward so that your customers remain focused on your product/service and CTA.
HTML Email Design - We know how to design emails that catch your recipients’ attention to help increase your conversions. Be it for newsletters, promotional emails, or product announcements, we can handle it. On top of that, we make sure your email design is optimized for both PC and mobile.
Product Photo Editing - We can handle high-volume product photo editing and still meet your deadlines. Be it background removal, material color replacements, or photo enhancement, we can handle it. We know all marketplace guidelines for product photos and adjust them accordingly.
They helped me figure out what I really needed to do. In just a couple of weeks, our website, logos, emails, business cards — all my graphic design work, all custom, and are all great. I really feel like they’re all on deck to help me.”- Robert Kite, President, rskgroup.com
UI & UX Design - Our focus is to ensure functionality and ease of use to compel your audience to take action. We create style-guides and wireframes and test design elements to make sure everything is optimized for UX.
Presentation Design - We help you enhance the story of your presentations through functional design elements that arouse reactions in your audience. We can handle up to 25+ presentations every day to keep up with the fast-paced production of corporate presentations.
Graphic Design - Our proven graphic design services can scale your productions of any design work. Be it for promotional web banners, landing pages, logos, or whatever graphic design asset you need, we can handle it. We’ve handled various industries, from retail, Ecommerce, tech, and everything in between.
Our website, our branding, everything they did looks so amazing. They were able to grow with us with future requirements. Every time we’re back for the next thing, they’re right there for us. They will be a continuous partner moving forward.”- Corey White, CEO, cyvatar.ai
Logo & Branding - We can help you build a strong and appealing visual identity for your business. Our team can encapsulate what your business is about, your values, and how you want to be perceived by your customers. Everything we do is custom-made for you.
Website Design - We are experienced in designing functional websites focused on your goals. Whether for brand awareness, lead generation, or to sell your products, we can design the best possible website for you.
Web Development - We specialize in developing Ecommerce websites through Shopify, Magento, and WooCommerce. Our team can also handle custom website development and integrate payment gateways, ERP systems, inventory management systems, and more.
Outsourcing some of your job functions can help you just as much as we’ve helped our clients. We’d love to have you join them and grow your business with us! If you have any questions or inquiries, feel free to contact us by clicking the button below.
Hitting your goals in Q4 is one of the most stressful and crucial parts of the year — especially this 2020. A completely different holiday season is fast approaching. Companies have been trying to do more with less budget (and people), yet we’re still anxious to end the year strong.Our role as a digital outsourcing company is to ease the pressure and help you hit your numbers. That way, you can focus on other, more essential components of your Q4 plan.
With the numerous upcoming events in Q4, you’ll need to be quick to adjust your branding in terms of design. Your social media, advertising collaterals, promotional emails, and landing page design all have to fit your marketing efforts for every event.We boast our extensive design QA process, as we ensure that all designs require lesser revisions. This makes your process faster and more efficient. You can check out our case studies for the design projects we did for some of our clients.Our Graphic Design services include:
Businesses need to catch up with the growing demand for online presence, especially in Q4. With our help, you don’t have to worry about web development. We can ensure that your website will be up and running before the holiday season begins.If you already have an existing website, we can help you build custom landing pages for your Q4 promotions. Our Development team is equipped with the knowledge and skill in almost all website building platforms, like Shopify, WordPress, and WooCommerce.With our Ecommerce Development service, we can handle:
Whether you’re uploading products on a new website or existing online store, your product photos must always be clean and visible. No matter the industry, be it fashion, real estate, or electronics, we can handle high-volume work for your business.Our team can handle high-volume editing with quick turnaround times. Every member of our team knows all marketplace guidelines and requirements for product photos. We also use the latest tools for background removal, material color replacements, and more.Our Product Photo Editing service includes:
With more products come more descriptions to write for each one. You can also pair this service with Product Photo Editing, as our Content team can adapt to any tone of any brand.Our team of writers is well-versed in copywriting so we can guarantee a compelling copy for your product descriptions. On top of that, our SEO experience allows us to create optimized content for Google, so you can rank higher in search engine results pages.With our Product Description Writing service, you get:
No matter the industry, data entry work is essential. Unfortunately, it’s also quite repetitive.If you’re an online retail business, Q4 means adding more products that need descriptions, product tags, or SKUs. However, this may also mean compiling and sorting data, entering account data from source documents, and encoding handwritten documents.Save time and money with affordable and accurate product data entry. Our data entry experts can handle data enrichment, normalization, and data cleansing so you can easily upload your SKUs whenever you want to.With KDCI, we do more than encode data. We also help you run quality checks, verify data accuracy, and perform other ad hoc tasks. Moreover, we also handle:
These five job roles are only a part of what we can offer you here at KDCI. With us, you don't have to worry about not having enough manpower to conquer your Q4.We’d be happy to answer any of your questions or inquiries! Just fill-up the form or click the button below.Contact Us
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
