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Many retailers think handling all call center processes in-house is the only way to guarantee first-rate customer experiences. But over the years, the number of online shoppers worldwide has grown to 2.64 billion. This has left many ecommerce businesses grappling with fluctuating customer inquiries. To cater to their growing customer base, high-growth businesses have started outsourcing ecommerce call center solutions. They tapped highly skilled professionals offshore and scaled their operations as big as their competitors.
It resulted in higher profit margins and customer satisfaction levels. Ecommerce call center outsourcing solutions are now a staple part of a solid ecommerce customer service outsourcing strategy. If you have yet to implement this in your business, you’re missing out on many opportunities.
In this blog post, we will tackle ecommerce call center solutions, the services it offers, and the benefits it can provide for your business.
An ecommerce call center solution is a customer service solution that helps retailers create a seamless customer experience across ecommerce channels and platforms. It is divided into two types of call center solutions: inbound and outbound services.
Inbound call center solutions handle incoming calls from customers. When customers need in-depth information about a product, they can contact the business, and an inbound agent can answer their inquiries. This type of call center solution is important in retaining and building long-term relationships with customers.On the other hand, outbound call center solutions perform outgoing calls to potential customers. An outbound agent can contact prospects on your lead list and introduce your product to them to convert them into sales. This type of call center solution is crucial in nurturing leads that result in higher conversions.To serve clients from North America and the UK, Amazon started outsourcing their Ecommerce customer service to the Philippines in 2018. Since then, Amazon’s customer service has earned a reputation for being among the best at helping and delighting customers worldwide.
Inbound call center solutions handle incoming calls from customers. When customers need in-depth information about a product, they can contact the business, and an inbound agent can answer their inquiries. This type of call center solution is important in retaining and building long-term relationships with customers.
Outbound call center solutions perform outgoing calls to potential customers. An outbound agent can contact prospects on your lead list and introduce your product to them to convert them into sales. This type of call center solution is crucial in nurturing leads that result in higher conversions.
To serve clients from North America and the UK, Amazon started outsourcing their ecommerce customer service to the Philippines in 2018. Since then, Amazon’s customer service has earned a reputation for being among the best at helping and delighting customers worldwide.
Ecommerce call center outsourcing solutions have a wide range of inbound and outbound customer support services. Here are some of the services your ecommerce customer support may need to increase your customer satisfaction and drive more revenues for your ecommerce business:
It’s a type of customer care where an agent handles inbound calls from customers. This service provides detailed explanations of a service or a product. Here, call center agents follow a script that is customized in accordance with their client’s brand guidelines. Once they receive an important customer inquiry, they communicate it to the company they are representing.
Ecommerce businesses outsource live phone answering services to ensure a real human attends to their customers’ needs 24/7. Instead of diverting a customer to a voicemail, an agent picks up the call and resolves customer issues. It is the strategy of most businesses to extend the hours of their customer care support and respond to customers across different time zones.
Businesses use this ecommerce call center service to streamline taking and processing online order entries in marketplaces. It provides customers with a frictionless journey from placing orders to checking them out. Apart from taking and processing orders, this service also answers inquiries from tracking to fulfilling customers’ orders. This is to ensure the successful delivery of packages in a timely manner.
Order taking answering service is one of the most frequently outsourced customer care services for faster order fulfillment. It also helps retailers reduce their cart abandonment rates and increase their average order value. In addition, it utilizes upselling and cross-selling techniques to maximize online sales in every customer interaction.
Help desk support is essential to providing excellent customer service. This type of customer support assists customers with concerns related to products. For example, when customers complain about the quality of their orders, they may reach out to help desk agents to process product refunds. They can also process other requests, such as returns or cancellations.
Moreover, (outsourced) help desk support is necessary for products that require assembly or installation. For instance, a customer has purchased window blinds. They can contact the help desk agent to assist them with the installation. This gives customers more value for their money, which encourages repeat business and customer retention. If you’re looking for help desk assistance, check out our recommendations for the best help desk outsourcing providers.
Companies that want to measure customer satisfaction levels often outsource customer satisfaction surveys. This helps them collect feedback about their products from end users, usually on a scale of 1 to 5. By understanding the likes and dislikes of customers, they can improve their products and offer a more positive customer experience.
Customer satisfaction surveys are an integral part of market research. Apart from determining product-related satisfaction, it also measures the effectiveness of after-sales and customer service. This data allows businesses to devise better marketing strategies and improve customer insights.
This type of outbound call center solution is geared toward generating interest in your brand. When your product is new in the market, a skilled telemarketer can perform cold calling and reach out to your prospects. Typically, telemarketers introduce your product to prospects, share relevant information with them, and arrange a meeting or demo if necessary.
This function of telemarketing focuses on building brand awareness rather than selling a product directly to customers. That means a telemarketer should understand your unique value proposition and what your brand stands for. Telemarketing prepares the ground for actual selling, making it simple for your sales team to close deals.
Telesales, on the other hand, deals with converting leads into sales over the telephone. This service works hand in hand with telemarketing to ensure prospects make a final purchase. An effective telesales team uses customer data to improve your upselling and cross-selling techniques.
As a result, you increase your conversion rates while minimizing your costs per sale. Furthermore, your telesales team stays up-to-date with your latest product offerings. To encourage repeat business, they cold call customers who have previously purchased from your business. Not only do they help boost your sales, but they also increase your customer lifetime value.
Ecommerce call center solutions from an outsourcing provider have helped many companies achieve better results by doing less. While there will always be pros and cons of call center outsourcing that you need to consider when making a decision, the benefits almost always outweigh the challenges. Here’s how outsourcing call center services benefits your ecommerce business:
Outsourcing ecommerce call center solutions to BPO companies enables you to cut payroll costs. When you hire a customer support agent from an outsourcing service provider, you only pay for the service you require. You don’t need to worry about the office space, equipment, and training, as these are shouldered by your service provider. By moving from hiring in-house to offshore outsourcing customer service, you save more on labor costs and allocate it to more important investments in your company.
Ecommerce call center solutions can augment your existing customer support team during peak business seasons. A team of offshore call center agents from an outsourcing partner can give your team greater flexibility in processing high-volume orders. This results in increased productivity and protects your in-house staff from being overwhelmed with unexpected customer queries.
Providing 24/7 customer support over the phone creates higher customer satisfaction. If you want your ecommerce company to be accessible even after business hours, you should outsource ecommerce call center solutions. Customers can make split-second decisions when it comes to placing orders in their carts. So make sure you can pick up their call and delight them with timely and efficient assistance. This will likely reduce your shopping cart abandonment rates, improving customer success and satisfaction.
Businesses that outsource ecommerce call center services are more likely to achieve better profit margins than their competitors. Some of your competitors are not playing the long game. They don’t see the importance of scaling up to counter their future growth challenges. Leverage ecommerce customer service outsourcing from outsourcing companies so you can focus on your core competencies while an offshore team handles your administrative tasks.
Your ecommerce business can reach more customers and sell high-value products with the help of this guide for choosing the right ecommerce customer service outsourcing services for your business. Customer service outsourcing companies and BPO companies in the Philippines, for example, employ highly skilled call center agents to help you convert prospects into repeat buyers and brand advocates. With more repeat businesses, you increase your online sales and create a steady flow of income for your ecommerce company.
Get the same advantages as Amazon has by outsourcing your ecommerce customer service to the Philippines. Reduce your labor costs by up to 70% and hire highly trained customer support agents. Build a large customer base and become a successful seller on major marketplaces.
Here at KDCI Outsourcing, we help ecommerce businesses manage their increasing volume of customer inquiries across top communication channels. Aside from phone support, we also offer email, social media, and chat support to provide your customers with an optimized digital customer service support experience.
Through our extensive quality assurance and industry-standard first-call resolution (FCR) rate, KDCI Outsourcing's ecommerce call center service team can help you achieve the highest customer satisfaction level and fast-track your sales growth.
Contact us now to get a FREE consultation with one of our experts today!
Until now, outsourcing to the Philippines has remained a wise business venture for overseas brands — especially those from Western countries. As one of the outsourcing industry’s powerhouses, there’s data to back this assertion.
In 2020, the revenue of the country’s outsourcing industry was valued at $26.7 billion, a slight increase from 2019’s $26.3 billion, skyrocketing to $29.49 billion in 2021 and $32.5 billion the following year. Presently, the 2026 revenue of the Philippine BPO industry is at $42 billion. This is up from 2023’s $35.5 billion, exhibiting an astounding growth rate of 7% versus the 3.5% global average.
With an estimated 6% economic growth rate for 2025, we can expect a brighter future for the country’s business process outsourcing industry. Whether you’re shifting business operations to offshoring, or currently outsourcing business operations to the Philippines, having a clearer picture of the industry can do wonders for your company.
The latest outsourcing statistics show steady growth in the outsource market, driven by increasing global demand for cost-efficient and scalable solutions. With rising bpo revenue across key regions, businesses are turning to a reliable bpo service provider to streamline operations and improve efficiency. Platforms like outsource accelerator tools that help businesses find trusted outsourcing partners have also contributed to the expansion of global outsourcing, making it easier for companies to connect with the right providers and scale their operations effectively.
In this day and age, more and more industries are leveraging global outsourcing to handle staffing shortages, access world-class talent and maintain operational efficiency at a lower cost. Let’s find out which industries outsource the most, based on Deloitte’s “2025 Global Shared Services and Outsourcing Survey.”
As the digital landscape evolves and cybersecurity threats loom, IT positions itself as the most outsourced service at 54%. After all, IT teams are an indispensable asset of any business. But due to the hefty cost of in-house hiring, companies resort to information technology outsourcing (ITO), delegating IT functions such as information security, network administration and support, systems administration, and software development to a business process outsourcing company to slash overhead expenses.
More than cost cutting, companies also gain the advantage of accessing top Filipino IT talent. In outsourcing firms, IT professionals boast not only specialized skills and experience but also the innate drive to keep abreast with the latest technologies. By introducing clients to new tech, their businesses remain future-proof and competitive. In terms of cybersecurity, your business is in safe hands. While training in-house IT teams is often the first course of action, it is not the most sustainable due to the cost of training — which, inevitably, contributes to higher company expenses.
With an outsourced team of IT professionals, they are already trained in the intricacies of cybersecurity, allowing them to safeguard your IT infrastructure with advanced cybersecurity solutions.
At 44%, finance is the second most outsourced function. Offshore outsourcing companies support diverse financial services, including budgeting, financial management, and bookkeeping. Workload reduction and operational efficiency are the rationale for outsourcing. When businesses partner with an outsourcing company in the Philippines, a part of their in-house team’s workload is transferred to the outsourced team.
This is a good thing, though. Finance professionals deal with numbers and data, so there’s almost no room for mistakes or lapses in focus. By outsourcing financial services, your in-house finance team can power through a more feasible workload, decreasing their likelihood of making costly errors and experiencing burnout. With an extra pair of hands helping your local staff, your business can expect faster turnaround times, increased productivity, and maximum operational efficiency.
Payroll is more intricate than meets the eye. There are numbers involved, and one must remember that payroll is also about maintaining integrity and building trust — especially with employees. Because payroll is complex and rigorous, it has become the third most outsourced service (32%). An offshore team of payroll specialists calculates salaries, creates reports and employee payslips, handles the provision of benefits, and complies with taxation laws and regulations.
By outsourcing payroll to the Philippines, your business can avoid paying hefty fines and frustrating your employees with delayed payslips or incorrect payroll data. BPO workers are also tech-savvy. They can leverage advanced payroll tools to automate time-consuming payroll processes — such as tax withholding, payroll reporting, and payroll record creation — ensuring accurate calculations and tax compliance.
As sensitive employee and payment details are stored in a payroll program with strong encryption, the data are protected from unauthorized disclosure and access. This, in turn, strengthens trust and boosts employee morale.
Although plenty of services and industries are taking the spotlight in the outsourcing landscape, customer support still stands as one of the services most outsourced overseas (22%). Moreover, digital customer support trends like omnichannel support and AI have revolutionized customer service into a strategic endeavor, encouraging businesses to step up their customer experience game.
Despite its popularity, misconceptions about outsourcing customer service pervade today. One such misconception is the poor quality of customer service. Reality check: Customer service outsourcing improves quality, provided the client works with a reliable BPO partner.
Customer service outsourcing in the Philippines is unmatched. Apart from providing 24/7 support, Filipino agents can help brands streamline customer service support and enhance customer care quality by implementing video support and other tools to diversify or improve existing customer care channels, ensure faster query resolution, and boost customer retention.
Customer support outsourcing in the Philippines also doesn’t require additional infrastructure investment, as Philippine outsourcing companies already have all the necessary technologies and equipment to provide world-class customer support.
The Asia Pacific region is the hotbed of global offshore outsourcing, with a 2022 market size of $66.27 billion. From 2023 until 2030, outsourcing in the Asia Pacific is estimated to reach a 10.7% compound annual growth rate (CAGR).
Despite the promising trajectory of Asia Pacific’s outsourcing industry, businesses can’t just outsource to any country without accounting for cost-effectiveness, English proficiency level, cultural compatibility, and other factors. Although countries like India, Mexico, and Poland are key players in the BPO industry, the Philippines takes the cake for the best country for outsourcing. Here are three reasons to outsource to the Philippines:
According to the 2024 EF English Proficiency Index, the Philippines exhibited “High Proficiency” in English, ranking second to Singapore in Asia and scoring 570. Additionally, in a survey by the Social Weather Station in 2023, 47% out of 1,200 Filipinos expressed their competence in English.
Filipinos’ English fluency can be traced to its colonial history, to which the Americans introduced the language to the Philippine education system. The dominance of English seeped into present-day Philippines, where English has become a social status for Filipinos.
Because Filipinos are exposed to Anglophone media as early as childhood, they become more competent in speaking, writing, and understanding the language. In the workplace — specifically in BPOs where employees collaborate with foreign clients — English communication skills are a requirement. Combine this with the neutral English accent and high education level of Filipinos, it’s no surprise the Philippines is a prized outsourcing partner.
One way to maximize cost-effectiveness is by looking at a country’s wages. For overseas companies, the Philippines is eyed for its cheaper labor costs. In the National Capital Region (NCR), for example, the daily minimum wage of Filipino professionals in non-agricultural sectors, including the BPO industry, is ₱645 ($11.27). This translates to an hourly rate of around ₱80 or less than a dollar.
Now, let’s look at the monthly income of Filipino BPO workers. On average, they earn around ₱15,407 ($269.39) to ₱35,000 ($612.06), though the numbers may vary depending on seniority and role.
Contrast this to the monthly salaries of BPO workers in the US, which range between $5,417 and $14,583 — or Singapore, which sits between S$4,293 ($3,222.37) and S$5,436 ($4,080.32), it’s clear why the Philippines is an attractive outsourcing destination. Not only can clients reduce their overhead expenses by 70% to 90%, but they can also scale their workforce according to business needs with little financial risk.
3. Filipinos Can Effectively Work With Western Clients
Cultural compatibility is another requirement when choosing and evaluating potential outsourcing partners. With the country’s innate accommodating nature and affinity for Western culture, Filipino professionals in the BPO industry can adapt to their clients’ business customs and practices and get along with in-house teams, fostering a positive culture of professionalism and teamwork.
From Frank Holz establishing the Accenture Global Resource Center in 1992 to earning the title “BPO capital of the world” in 2010, the Philippines has a rich outsourcing history that solidifies its reputation as a preferred outsourcing partner by foreign businesses.
Presently, the Philippine BPO industry remains as ambitious as ever, creating 1.82 million job opportunities in 2024 and setting its sights on being the “top digital experience hub” in the world, with the goal of achieving the latter status within 2028, according to Business World.
That said, let’s delve deeper into the Philippine BPO industry.
Did you know there are 1.82 million Filipinos working in business process outsourcing companies? The diversity of jobs offered by a Philippine BPO company gives Filipino professionals ample job application opportunities that match their skills, ensuring steady career progression in their respective fields.
The government also passed the Republic Act No. 11927. Under Article VI, Section 10 of said law, it enshrines the duty of the Inter-Agency Council for Development and Competitiveness of Philippine Digital Workforce to create training programs with the help of stakeholders like private companies and IT-BPOs.
Among the skills listed in the law are virtual assistance, graphic design, animation, online teaching, and search engine optimization (SEO). Though not an exhaustive list, these are the same skills clients look for when outsourcing. Thanks to the Republic Act No. 11927, the Filipino workforce can stay competitive, making the BPO industry a more viable career option and the Philippines a premier leader in outsourcing.
AI integration in the Philippine outsourcing industry is a double-edged sword. While it’s true that BPO companies have started integrating AI and automation solutions, here’s the looming threat of these technologies in outsourcing companies in the Philippines. Business World reported that the integration of AI caused some members of IBPAP (8%) to downsize their workforce. Moreover, as per Oxford Insights’ “Government AI Readiness Index 2024” report, the Philippines has a readiness score of 58.51.
The solution? Upskilling. Upskilling Filipino BPO workers is futureproofing them for success in an AI-driven world. With AI and automation poised to take over manual, repetitive tasks, equipping Filipino professionals with technical and specialized digital skills helps them expand their capabilities and provide innovative, state-of-the-art outsourcing services, all while maintaining company loyalty.
Of course, in today’s world, hard skills are not enough. 21st-century skills such as critical thinking and technological literacy give Filipino workers an unparalleled edge in the Philippine BPO industry, improving their future career prospects. However, we must remember that AI and automation should work hand-in-hand with human employees, not replace them. From writing reports to composing personalized customer responses, many tasks still benefit from the analytical thinking, creativity, and empathy that humans provide.
To fully take advantage of AI and automation solutions, BPO workers must continually adapt to the fast-paced climate of the BPO industry — even if it means venturing out of their comfort zone.
If we were to describe outsourcing in the Philippines, it’s the full package: excellent English communication skills, cost-effective labor, skilled workforce, cultural compatibility, and round-the-clock productivity. That’s why companies — out of all rival outsourcing countries — choose to work with Philippine outsourcing service providers.
The prominence of outsourcing firms opens doors for jobs, which fosters the growth and development of the Philippine economy. However, AI is a hot topic in the outsourcing service industry. Advanced technologies should be treated as partners, a complement to human labor, to be exact. The inevitability of AI adoption is here to stay, and BPO companies and employees must step up or get left out.
At KDCI Outsourcing, we help you build an outsourcing team that leverages new technologies and possesses the qualities and skills you value the most. Whether you’re looking to outsource finance or virtual assistance, our services are tailored to your needs so we can elevate your business to the pinnacle of success.
Get ready to experience an outsourcing service like no other. Contact us now!
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RPO, or Recruitment Process Outsourcing, is the practice of hiring a third-party service provider to manage all or part of your recruitment or hiring operations. It is a form of BPO or business process outsourcing that falls under HR outsourcing, and focuses on recruitment with the goal of improving hiring outcomes.
When one talks about RPO, the process encompasses a broad range of tasks or services, including sourcing, screening, interviewing, assessing, and hiring of applicants. The goal is to identify key candidates from a wide pool of applicants that meet the minimum requirements set by a client or employer, moving from one step of the hiring process to the next as quickly as possible to fill positions quickly and efficiently.
With the average cost of a bad hire at $15,000 to $17,000 on average, businesses are pressured to make the best hiring decisions while accelerating their time-to-hire. However, recruitment is a process that requires many resources, expertise, and industry knowledge, which many organizations have limited access to. This helped fuel the increased demand for RPO or recruitment services, with an impressive 16.1% compound annual growth rate or CAGR, much higher than the overall CAGR of the global BPO industry at 9.6%.
Modern businesses are leveraging tools like google analytics for data-driven decision making alongside rpo solutions for hiring qualified candidates efficiently to enhance both operations and workforce quality. By combining insights from analytics with strategic recruitment, companies can deliver better customer service experiences that improve client satisfaction, while also ensuring access to qualified candidates that meet specific business requirements. These integrated approaches are often delivered through professional services designed to streamline operations and support long-term growth, making them essential for organizations looking to stay competitive in today’s market.
RPO companies act as recruiters for companies, bringing their recruitment process outsourcing industry expertise, providing efficiency and flexibility, and most importantly, improving hiring outcomes with specialized HR staffing solutions. While the recruitment process can be as detailed as can be, below are the main tasks and roles that an RPO company performs for its clients or partner companies.
The primary reason why people love outsourcing recruitment to the Philippines is for cost savings. The country has significantly lower labor costs than developed countries like the United States, United Kingdom, and Australia. By leveraging this, companies can reduce operational costs by up to 70%, allowing them to maximize their return on investment.
Speaking of developed countries, the US, UK, and AU are English-speaking countries. This means that they prefer to outsource to other countries that speak their language for easier communication and better collaboration. As the third largest English-speaking nation in the world, with the second best English comprehension in all of Asia, the Philippines is easily a top choice when choosing RPO companies to work with.
And did we mention that the Philippines has a 97% literacy rate? That’s much higher than the global literacy rate of 87.36%, meaning there’s a large pool of skilled workers in the country with different skills and expertise. By outsourcing to the Philippines, global companies get the opportunity to access specialized talent like recruitment, enhancing their operations and improving hiring outcomes.
Another reason why companies love Philippine RPO companies is because the Philippines has a long history of providing best-in-class outsourcing services. With a long history of outsourcing in the Philippines, companies have more confidence in outsourcing.
When weighing the pros and cons of outsourcing HR and evaluating outsourcing partners in the Philippines , many global companies come to the conclusion that having expert recruitment firms handle their hiring operations is the best choice.
But with over 800 BPO companies in the Philippines, one can easily get lost when finding the right partner to handle their recruitment needs. For those wondering about how to outsource HR services to the Philippines, we’re here to help you. We’ve compiled a list of the top ten RPO companies in the Philippines so you can choose the perfect RPO company that meets your needs!
KDCI Outsourcing, established in 2011, is a versatile BPO company based in the Philippines, offering an array of BPO services, including creative design, marketing, and back-office support.
As one of the top recruitment process outsourcing companies in the Philippines, their recruitment outsourcing services streamline the entire recruitment process, handling everything from job marketing and applicant tracking to interview coordination and onboarding support. This outsourcing provider primarily serves SMEs and large enterprises across diverse sectors like e-commerce, finance, healthcare, and technology, seeking efficient and cost-effective recruitment solutions.
Founded in 2008, PSG Global Solutions has made a name for itself as a prominent RPO provider in the Philippines, specializing in high-quality recruitment process outsourcing services for businesses worldwide. Their end-to-end RPO services include talent sourcing, candidate screening, interview scheduling, and compliance management, all enhanced by advanced technologies and data-driven strategies. The RPO provider targets multinational companies and staffing agencies across various sectors, such as IT, healthcare, finance, and engineering, providing scalable and efficient recruitment outsourcing solutions.
Asia Select, a trusted HR solutions provider since 1997, is renowned for its expertise in executive search and talent management in the Philippines. Offering comprehensive RPO services, Asia Select manages the entire recruitment lifecycle, from talent acquisition and candidate engagement to onboarding, leveraging extensive industry knowledge and networks to find the best candidates. Their recruitment process outsourcing services cater to organizations of all sizes, particularly in the banking, finance, manufacturing, and retail sectors, seeking specialized and executive-level talent.
Established in 2000, Q2 HR Solutions is a leading HR and recruitment solutions provider known for innovative HR practices and a client-centric approach. Their tailored RPO services include workforce planning, talent sourcing, recruitment administration, and employee onboarding, all designed to improve hiring efficiency and reduce recruitment costs. The RPO company serves local and international companies in various industries, such as healthcare, IT, BPO, and retail, that are looking for effective recruitment strategies and workforce solutions.
Sysgen RPO, founded in 1991, specializes in IT and engineering talent acquisition in the Philippines. Their comprehensive RPO services cover job posting, candidate sourcing, resume screening, interview coordination, and background checks, focusing on delivering top-tier technical talent to their clients. The primary target market of this recruitment process outsourcing company includes IT and engineering firms, both locally and internationally, seeking specialized technical talent and efficient recruitment processes.
24-Hour HR Process Outsourcing is known for quick and efficient HR services in the Philippines. Their recruitment process outsourcing services include 24/7 recruitment support, candidate sourcing, interview scheduling, and onboarding assistance, emphasizing speed and efficiency to meet urgent hiring needs. Their offerings cater to businesses of all sizes across various industries, particularly those with high-volume recruitment needs and tight hiring timelines.
RPO Plus stands out as a Philippine-based RPO firm known for its client-focused approach and customized recruitment solutions. Offering a wide range of RPO solutions, including talent sourcing, candidate engagement, recruitment marketing, and onboarding support, they tailor their BPO services to meet specific recruitment needs. The recruitment outsourcing company serves small to large enterprises across different sectors, including IT, healthcare, finance, and manufacturing, looking for personalized and efficient recruitment solutions.
RPO Philippines is dedicated to offering high-quality analytics, marketing management, social media management, SEO, web development, and recruitment services in the country. Their RPO services focus on delivering customized recruitment solutions that meet the unique needs of their clients, who are looking for effective recruitment strategies and best practices to supercharge their business.
ANS RPO Solutions, a Philippine-based company, is recognized for its expertise in recruitment and talent acquisition. Providing comprehensive RPO services such as talent sourcing, candidate screening, interview management, and onboarding, this outsourcing provider uses advanced recruitment technologies and methodologies to enhance the hiring process. They cater to local and international companies across different industries seeking efficient and effective recruitment solutions.
InCorp Global Talent Solutions, originally known as KC Global Talent Solutions, is a leading RPO provider in the Philippines. This outsourcing provider offers a comprehensive range of recruitment and HR consulting services, including executive search, payroll processing, and staff leasing. Their end-to-end RPO services encompass job marketing, talent sourcing, candidate screening, interview scheduling, and onboarding support, ensuring a streamlined hiring process. This RPO service company caters to various industries, such as IT, finance, healthcare, and engineering, providing tailored and efficient recruitment solutions for both local and international clients.
With numerous recruitment process outsourcing benefits, it’s no wonder RPO is one of the fastest-growing segments in the global BPO market. Due to the rising cost of bad hires and global staffing shortages, companies are pressed to find great people that fit their roles to maximize engagement and productivity while minimizing turnover. That's why working with a reliable RPO partner is the most efficient and cost-effective solution.
At KDCI Outsourcing, we understand the role of recruitment in the overall operations of organizations. That’s why we built our foundations on strong recruitment, using hiring best practices to source, hire, and train the best people to support global brands. Interested in recruitment process outsourcing in the Philippines? We’ll build you an offshore team of recruitment specialists with the experience and skills you need.
Learn more about the benefits of RPO and HR outsourcing services. Contact us today!
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According to the Philippine Statistics Authority (PSA) — as cited in the Technical Education and Skills Development Authority’s (TESDA) “Labor Market Information” — there are 851 registered BPOs in the Philippines, offering various services like RPO, KPO, and BPO seat leasing among others. As business process outsourcing in the Philippines grows, it can be increasingly difficult for owners of small and medium-sized enterprises (SMEs) like you to find a BPO company that can understand and meet your needs.
In this guide, we’ll walk you through the best BPO companies in the Philippines, selected based on the most common business activities to outsource to the Philippines, specifically customer service, web development, and graphic design.
Customer service is one of the most in-demand functions of small to medium businesses, making it the most commonly outsourced function. For those looking for an offshore customer support team, here are the best BPO companies to consider.
KDCI Outsourcing — a Philippine BPO company based in Ortigas, Pasig — specializes in building a team of offshore customer service agents depending on the unique needs of the business. This Philippine outsourcing company will take care of all your customer support outsourcing needs, from finding, training, and certifying the right talents for your brand, to providing managed operations for quality assurance.
Their main selling point is understanding and catering to your business needs, so they can provide you with the right resources, whether it’s only one customer service agent or a full team — complete with a dedicated account manager who can work at the timezone and support channel of your choice.
We recommend partnering with KDCI Outsourcing if you’re a small to medium-sized enterprise that values flexibility and scalability. They’re also one of the best Philippine BPO companies to partner with in the outsourcing industry if the nature of your business involves having unpredictable customer service demands.
Concentrix is a global BPO company with offices around Metro Manila. With the integration of AI and the latest technologies, their goal is to equip businesses with a game-changing customer journey through their customer experience (CX) solutions.
Here are some of the customer support solutions offered by Concentrix, each designed to deliver an exceptional customer experience:
Concentrix’s customer support services cater more to large enterprises with a large market base and a high volume of customer calls per day. You’ll benefit from partnering with this offshore outsourcing company if you’re, for example, a retail store with multiple branches, a SaaS company with multiple clients, and the like.
ManilaPros is another Philippine outsourcing firm based in Ortigas, Pasig. Their main offerings center on providing five-star customer care for retailers. They are a full-service company, so after assessing your customer service needs, they’ll be the ones to find the right talents and provide on-brand training and certification for qualified agents.
This BPO firm will also provide you with a dedicated account manager who will oversee your customer service operations and ensure that quality standards are met. Most importantly, they offer valuable insights to help you improve not only your customer service but also your products and/or services.
You should partner with ManilaPros if you’re a retailer who wants to free up time and resources but still meet your customer service demands. We highly recommend this BPO provider for risk-averse brands as they offer a 14-day money-back guarantee.
Web development and general IT-related services are also commonly outsourced to the Philippines, especially by businesses needing a strong online presence. Below are the top Philippine BPO companies you should consider when outsourcing your web development needs.
Sourcefit, a Philippine outsourcing company based in Quezon City, offers web development outsourcing services. They can provide experienced web developers, whether it’s for one project or a fully dedicated offshore team.
By partnering with this BPO firm, you can work with developers who are knowledgeable in multiple programming languages, including but not limited to Java, PHP, ASP, and Ruby. They will also be the ones to provide the staff with the necessary tools and applications.
Sourcefit is one of the best outsourcing companies if you want a scalable web development team in the Philippines since the outsourcing firm offers both hourly and monthly rates, with the amount depending on the level of expertise you need.
Outsourced, located in Quezon City, specializes in hiring a full-time and dedicated team of offshore staff for businesses. They can provide you with full-time web developers who can either be home-based or office-based, depending on your requirements.
Some of the capabilities of Outsourced’s web developers include being able to build and program a functional website while maintaining a cost-effective service. This Philippine outsourcing company will be a good fit for businesses with long-term web development needs since the company only provides a full team.
KDCI Outsourcing, with its custom outsourcing solutions, can build a team of web developers for you. Depending on your business needs, they can cater to both project-based and long-term contracts.
With KDCI Outsourcing, you can take advantage of the company’s web development services, such as front-end development, WordPress development, and website maintenance and administration.
Considering its diversity, you can expect a more nuanced web development outsourcing service, covering everything from design, development, hosting, and overall maintenance of a fully functioning, secure, and effective website.
Businesses with custom web development needs will benefit the most from partnering with KDCI Outsourcing.
When looking for a BPO company that specializes in graphic design, you have to be more particular since you have to ensure that their designs are consistent with your brand. Here are some of the top-rated graphic design firms in the Philippines.
BruntWork, a Makati-based BPO firm, offers a wide range of graphic design solutions, including designs for logos, brochures, packaging, business cards, illustrations, and social media.
With expertise in advanced graphic design tools like Adobe Photoshop, Figma, Procreate, and Canva, their designers are capable of catering to small to big projects. The outsourcing firm also guarantees ongoing support and maintenance to ensure that your expectations are met.
By working with BruntWork, you’ll get access to a large pool of graphic designers in their team. You are free to choose a specific designer for your project, depending on their portfolio and fortes.
With a history of providing graphic design services for famous brands like Adidas, Tiffany & Co., and Dell, KDCI Outsourcing is one of the most trusted BPO companies for hiring the best graphic designers. They also offer comprehensive design services in the Philippines. Apart from graphic design, KDCI Outsourcing also specializes in multimedia, presentation and print design, UX/UI, and product photo editing.
But what sets KDCI Outsourcing apart is their ability to customize outsourcing services based on your unique requirements. You can trust them to find you a highly capable designer or build you a team of designers. Businesses that experience changing business objectives or fluctuating design demands should consider working with KDCI Outsourcing.
Qadra Studio is a BPO company located in Muntinlupa. They specialize in providing web design and graphic design outsourcing services.
For graphic design, they offer services for flyers, newsletters, social media posts, brochures, web images, t-shirts, and more. This versatility, along with Qadra’s focus on branding, makes them a perfect fit for e-commerce stores that want to maximize their online presence.
As the world becomes more digital, there’s been an increase in demand for e-commerce services, with more and more companies looking to the BPO industry to outsource e-commerce operations like product information management, product photo editing, and product copywriting. Below are our top Philippine BPO companies for e-commerce outsourcing.
KDCI Outsourcing offers a wide range of targeted e-commerce services, including product information management, content moderation, graphic design, customer support, and back-office solutions.
KDCI Outsourcing’s strength lies in their ability to build offshore e-commerce operations teams that fit the client’s unique requirements to enhance online presence and streamline operations.
With a portfolio of successful e-commerce projects that focus on graphic design, digital marketing, and back-office support, this offshore outsourcing company is an ideal choice for e-commerce businesses looking to enhance their online presence and streamline operations.
Invensis is a distinguished BPO company with over 23 years of experience in e-commerce support services. The company specializes in supporting back-office needs for order processing, product data entry, customer support, photo editing, catalog management, and accounting.
The hallmark of Invensis lies in their ability to customize services to perfectly suit the distinctive requirements of e-commerce businesses. This ensures that every in-house process receives the precise enhancements needed for a multifold increase in operational efficiency. The result? A guaranteed boost in sales and more time to dedicate to core activities. All these make Invensis the best BPO company in the Philippines for outsourcing e-commerce support needs.
TaskUs is an outsourcing company offering outsourcing solutions catered towards e-commerce. Some of their services include multilingual customer support, digital marketing, back office management, and content moderation.
They’re a great e-commerce BPO provider because they have a proven track record in delivering exceptional customer support and operational solutions that drive growth and improve customer satisfaction for e-commerce platforms.
When evaluating potential outsourcing partners in the Philippines, you need to consider several factors, such as the quality of service, the company’s reputation, and their ability to support your business objectives. But with so many BPO companies with onshore and offshore options, finding the best BPO in the Philippines to satisfy your needs can be a huge challenge.
To narrow down your options, find a Philippine BPO company that offers flexibility. A flexible partner like KDCI Outsourcing can adapt to your specific needs, offering tailored solutions, no matter the business operation you plan on outsourcing.
At KDCI Outsourcing, we’ll build a custom offshore team that will not only deliver amazing work but also satisfy your specific requirements. We offer a wide range of services, including customer service, digital marketing, graphic design, and more. Contact us to help you power through your business goals!
Property management refers to the monitoring and management of real estate properties. Generally speaking, a property manager is responsible for ensuring legal compliance, budgeting, addressing property repairs and maintenance, marketing properties, and handling tenants. While property management promises good networking opportunities and career growth, it comes with its caveats.
According to the National Apartment Association, US property managers cited rude tenants and residents (22%), difficulties plugging off post-office hours and poor mental well-being (16.3%), staffing maintenance (14.3%), and workload management (13.2%) as some of the most prominent challenges they face in their jobs.
To ease the struggles of property managers, real estate businesses must hire a virtual assistant for property management. This article talks about the advantages of a property management virtual assistant, followed by a round-up of the best companies and platforms for hiring one for your property management company.
A property management virtual assistant is a self-employed real estate professional. Working closely with property managers, a property management assistant provides market support, communicates with tenants, and streamlines repetitive administrative tasks.
Basically, all the job responsibilities of a general virtual assistant — albeit sprinkled with real estate-specific tasks. Let’s delve deeper into the perks of hiring a property management VA.
No business can survive without a competent admin team. A property management virtual assistant is experienced in administrative tasks, and they come with the gift of implementing new technologies to simplify said tasks.
With the right property management software, a property management assistant can automate maintenance requests, rent collection, and lease renewal to ensure faster task completion and better tenant satisfaction. Now bearing the brunt of administrative duties, property managers can work on more pressing tasks without compromising their mental health. This potentially creates a better work-life balance and improves employee retention rates.
Good customer service is an indicator of success. When property managers are overwhelmed with customer queries and complaints across all communication channels, the overall efficiency of your real estate business will be compromised.
However — with a team of real estate virtual assistants — they can offer personalized responses to tenant complaints and provide potential clients with comprehensive, informative answers on leasing, rent collection, and renewal policies. In addition, a property management virtual assistant can cover after-hours support and create templates and pre-made responses for a more streamlined customer service experience.
With the prevalence of the gig economy, more professionals are working as freelancers or independent contractors to earn extra income and further their careers without the commitment of a full-time job. Apart from the flexibility of gig work, this set-up also benefits real estate business owners.
Real estate agents can tap into a global talent pool, hiring real estate virtual assistants from the Philippines and other countries with lower labor costs to save on costs while enjoying world-class VA services.
Time zone differences are also blurred. This means an overseas virtual assistant for property management can follow your local time zone schedule and work the mid-shift or graveyard shift to provide real-time virtual assistant support.
Unlike employing full-time in-house employees, hiring a freelancer or outsourcing to the best property management companies in the Philippines is a more cost-effective business strategy. While in-house employees make supervision and face-to-face interactions easier, they are costlier in the long run as property management business owners allocate more resources to office spaces, computers, benefits, and professional development programs.
Unfortunately, in the property management industry, employee turnover is rampant as property managers face long hours and pressure at work. For every quitting property manager, the cost of hiring and training a new property manager adds up. Since freelancers and outsourced real estate VAs work from home, property owners can cut their overhead expenses and provide only the necessary tools for the role.
Additionally, property management professionals have control over the timeframe of the job order. For example, they can indicate in the job description that the gig is only good for six months. This way, a property management business owner can upsize or downsize their virtual assistance team based on workload or demand without the pressure of retaining a real estate VA for the long haul.
Finding a good virtual assistant in the Philippines is one thing. You know what separates an average real estate VA from the best virtual assistant. But knowing where to find a reliable virtual assistant is another story. Below is our roundup of the best companies and websites to hire a property management VA in the Philippines, or elsewhere.
Located in the Philippines, KDCI Outsourcing is one of the best BPO companies with over a decade of experience in the outsourcing industry. With outsourcing services spanning from accounting and finance to property management, the company helps slash 70% of overhead costs, provide much-needed expertise, and optimize processes using technology.
KDCI Outsourcing also prides itself as its client’s partner, enabling an equal partnership between the two parties. This firm does all the heavy lifting of hiring and training property management professionals. Following a meticulous hiring process, KDCI Outsourcing selects candidates based on their educational attainment, relevant working experience, and industry knowledge.
In addition, the candidates are also tested on their customer service and VA skills, including data entry, tenant relations, and lease management. Once hired, a team leader or project coordinator will orient them on your business’s in-house processes and train them on your property management program, allowing for a smooth onboarding process.
Featured in Business Insider, Forbes, and other news platforms, BruntWork is an exemplary outsourcing company with a global client base and freelance team. The company sets and maintains high standards not just for itself but also for its freelancers. Because of BruntWork’s dedication to providing high-quality outsourcing services at a lower cost, it has earned the trust of global brands and garnered well-deserved positive reviews.
BruntWork shines in numerous industries, including virtual assistance for property management. Its scope of property management operations includes legal compliance, rent collection, coordination of maintenance requests, renewal and administration of leases, talent inquiry management, and many more.
Candidates are handpicked and screened by the company’s recruitment team, and you can interview them to ensure you get the best property management VAs for your business. Although Filipinos are fluent in English and share cultural similarities with the West, BrunWork goes the extra mile and trains candidates on Western culture and communication. This way, the VAs can seamlessly integrate and work with your team with little communication lapses.
Property Management Virtual Assistants is a virtual assistance website dedicated to property management. Its services include digital marketing, customer service, tenant relations, sales, tenant relations and onboarding, and more. Quality is the bedrock of Property Management Virtual Assistants. This means only the cream of the crop virtual assistants are hired on the platform, promising clients first-rate property management VA services.
Clients who partner with Property Management Virtual Assistants will undergo an initial consultation to determine their needs. Candidate sourcing can take almost a month, though. While this may be a caveat for some clients, Property Management Virtual Assistants makes up for it by sourcing the best virtual assistant for your property management business.
On top of that, you’ll get a QA specialist, supervisor, and trainer. Essentially, a whole team! This setup promises comprehensive project and performance monitoring, motivating your team to consistently meet the company’s high standards.
VPM Solutions provides property management solutions with the promise of driving scalability, growth, and cost-effectiveness for property management business owners. Since its founding, the company has addressed common operational issues plaguing the real estate industry — from workload-induced stress to poor client relationships.
VPM Solutions works like most freelance platforms. You post a job and wait for applicants, or scout for potential remote staff candidates yourself. You can also opt for the platform’s TalentMatch technology. This feature hastens the sourcing process, limiting your candidate pool to virtual assistants that best match your required qualifications. Best of all, VPM Solutions does not charge a platform fee or additional costs.
Founded by Bob Lachance and George Cortes, Reva Global is a dedicated platform for Filipino virtual assistants who work with clients in the US. The company’s property management virtual assistant services cover lease renewal, lead generation, showing scheduling, and coordination of utilities. Because property management is a rigorous field, Reva Global promises clients a carefully vetted property management assistant team, cost savings, and a healthy work-life balance.
Anequim is a virtual assistance platform established in 2016 by Gwenn and Jeremy Aspen. While some VA websites are aimed at the Filipino market, this platform is reserved for bilingual Mexican professionals.
Partnering with Canada- and US-based clients, Anequim’s virtual property management assistant professionals provide a suite of general and property management-specific VA services. These include appointment setting and scheduling, correspondence preparation, budget preparation, maintenance coordination, and customer service.
Similar to other VA agencies, Anequim hires and onboards a virtual property management assistant for you. The company even goes as far as handling your job posting and orienting candidates on the American Disabilities Act and Fair Housing. Because Anequim values meeting key performance indicators (KPI), do expect coaching sessions from the company — aimed not just at your real estate virtual assistant, but at yourself too!
20four7VA is a virtual assistant website for business owners across the globe. Unsurprisingly, the platform is dominated by Filipino VAs, making it an ideal pick for clients who like working with virtual assistants from the Philippines. Thanks to its rigorous yet fair screening and hiring processes, you can count on 20four7VA to match you with the right virtual assistant.
Although its main selling points center on administrative, business, marketing, and technical virtual assistance, 20four7VA also offers VA services in niche industries such as telehealth and real estate. The platform’s property management virtual assistants can take over not just administrative duties, but also marketing and real estate tasks.
Remote CoWorker is an outsourcing company that is compliant with the Payment Card Industry Data Security Standard (PCI-DSS) and the Health Insurance Portability and Accountability Act (HIPAA). It boasts college-educated, English-proficient virtual assistants and offers top-notch, round-the-clock services to clients in different industries — including real estate, insurance, and hospitality.
Remote CoWorker’s real estate virtual assistant services are aimed at property management companies, real estate agents, brokers, and investors. With a team of virtual assistants for property management by your side, your property leasing needs will be taken care of without delay. An account manager will also monitor your virtual assistants, making outsourcing a win-win situation for you and your VA team.
Take note, however, that Remote CoWorker requires clients to purchase a payment plan before screening candidates.
Established by Stephen Atcheler, ShoreAgents is a BPO company specializing in the real estate industry, covering mortgage processing, property insurance, drafting, architecture outsourcing services, and the like. The company’s property management VAs handle property advertisement, landlord onboarding, lease renewals, tenant screening, and many other routine tasks.
ShoreAgents sources property VAs from various recruitment platforms, such as Facebook groups, databases, LinkedIn ads, and job search websites. From phone screening and English tests to client interviews, the company’s comprehensive recruitment system ensures that all candidates have the potential to be the perfect match for your team.
Virtudesk is a tech-driven virtual assistant company established in 2016. With its high-quality VA services and unwavering desire for growth and innovation, Virtudesk positions itself as a catalyst for client and business success. Virtudesk’s property management VA services include customer service, marketing, administrative support, and prospecting — all are designed to ease your team’s workload and optimize daily property management operations.
We hope this round-up has given you a starting point on where to find a virtual assistant in the Philippines or any part of the world. Don’t limit yourself to our top picks, though. Check out Upwork, Fiverr, OnlineJobs.ph, and LinkedIn for a prospective virtual property management assistant.
KDCI Outsourcing takes the guesswork of screening candidates. With our expert recruitment team, we can source new and experienced VAs so you can build your ideal property management team.
Contact us now, and we look forward to meeting you for a discovery call.
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A life insurance plan has always been touted as an investment for families and working adults. It serves as a bugger against unforeseen circumstances, protecting insured clients from significant financial loss. While most sectors have adapted to economic instability and other risk factors, the life insurance industry has not been the most fortunate as it struggles with cybersecurity, technological advancement, market changes, and shifts in compliance and regulations.
Thankfully, insurance companies are leveraging insurance outsourcing. Insurance outsourcing is a business strategy of hiring a third party to perform open and closed-book business processes to reduce costs, increase efficiency, and access specialized expertise. If you’re looking to supercharge your insurance company, now’s the perfect time. Below, we’ll tackle everything you need to know about insurance outsourcing.
There’s no limit to the business processes an insurance company can outsource to a business processing outsourcing (BPO) provider. However — to help you envision which functions are more readily available in the best BPO companies and insurance outsourcing companies — below are the most commonly outsourced insurance business functions.
In insurance claims outsourcing, the service provider handles the entire claims process, from initial intake and verification to assessment and settlement. They also communicate with policyholders about claim statuses and manage disputes or appeals. Additionally, a business processing outsourcing company can process health, property, and other insurance claims.
When outsourcing policy writing and adminstration, service providers process renewals, endorsements, and cancellations as well as manage the issuing of new policies. They also maintain policyholder records and ensure compliance with regulatory requirements.
With insurance underwriting, an insurance business processing company assesses risks, decides on insurance applications, sets premium rates, prepares documentation, and monitors existing policies for changes in risk profiles.
Specialized firms and insurance BPO service companies use analytics to detect fraud, investigate suspicious claims, report findings, implement fraud prevention systems, and provide staff training on fraud detection techniques.
External providers with insurance outsourcing services have actuarial analysts who develop risk models, calculate premiums, forecast financial performance, and offer strategic advice on product development.
Legal and compliance officers in outsourcing providers handle legal issues, ensure regulatory compliance, and provide legal advice to minimize risks and meet industry standards.
Third-party IT or tech support specialists manage infrastructure, develop and maintain software, ensure cybersecurity, and provide technical support to enhance operational efficiency.
Customer service agents in an outsourcing company handle inquiries, provide policy information, address complaints, and maintain high-quality support through various communication channels.
The business process outsourcing industry has been steadily expanding through the years, impacting most, if not all, industries in the market. Even more traditional industries like insurance are outsourcing some of their business functions, driven by reasons listed below.
Like many other industries, companies in the insurance industry face financial pressure and need to improve cost efficiency to increase competitiveness and profitability. And the easiest way to reduce costs is by outsourcing insurance services.
By outsourcing, an insurance agency can leverage the outsourcing partner’s resources, paying only a flat rate while the outsourcing insurance services provider covers everything — including operations, benefits, paid leaves, management fees, etc. This helps an insurance company increase its cost efficiency.
The location of insurance outsourcing companies also influences the amount saved. When an insurance agency outsources to an onshore or nearshore agency, the company can typically save up to 10-20% on operational costs. If insurance services are outsourced to BPO insurance companies in the Philippines, insurance agencies can save up to 70% on operational costs.
Most insurance companies don’t have expertise in functions such as customer service, IT, and marketing. By outsourcing these insurance operations to insurance outsourcing companies, one can increase efficiency — freeing up time and resources and gaining more business focus.
The insurance industry is short on talent, according to ResroucePro. This problem is mainly due to people leaving the industry. As time passes, the job market is becoming younger. Not to mention, over 50% of those in the insurance sector are expected to retire in the next 15 years.
One of the ways insurance companies are filling gaps in their manpower is through insurance outsourcing. Many of the tasks performed in the insurance sector, such as customer service, IT support, and marketing only require general industry knowledge. Hence, these tasks can be easily outsourced for staff augmentation.
Meanwhile, more specialized tasks like claims processing, underwriting, fraud detection, and the like are more difficult to source, so insurance agents partner with an insurance outsourcing company that already has the talent available.
When working with Philippine insurance outsourcing companies, expect them to have a large talent pool so you can skip the recruitment process and only look at the profiles presented to you based on your requirements. Then, BPO insurance companies in the Philippines will train, onboard, and manage these outsourced staff for you, ensuring productivity and alignment with business objectives.
While traditional outsourcing only supported basic roles and wasn’t designed to support long-term success, outsourcing has evolved to offer multiple engagement models and provide more flexibility to serve as business partners rather than mere service providers that help insurance companies scale and grow their operations.
The insurance industry has long been a more traditional industry, relying on manual processes and data analysis. However — as most outsourcing service providers have adopted more robust technological infrastructure and advanced technologies — insurance companies will find it easier to adopt new technologies and change their company culture with help from an experienced outsider who already has the resources and expertise to lead their transformation.
With the growing talent shortage in the insurance industry, many insurance companies are pressed to find permanent solutions outside of staff augmentation and support their long-term goals.
KDCI Outsourcing is more than just a service provider. We’re an insurance business process outsourcing partner that works hand-in-hand with our clients to achieve their business goals. By finding hard-to-source talent that has the experience, expertise, work ethic, and cultural fit, we build excellent offshore insurance teams in the Philippines that seamlessly integrate with their operations and collaborate well with their in-house teams to ensure efficiency and success.
Learn more about insurance back office outsourcing services in the Philippines. Contact us today!
Any real estate agent understands the age-old adage of “time is money” and “time wasted is time lost.” These quotes are not just for show, though. They teach us the value of time and money. In the fast-paced realm of the real estate industry, real estate agents need to step up or lose out. Fortunately, real estate assistants are here to the rescue. They play a pivotal role in easing a real estate agent’s life, taking care of everything from administrative to customer service tasks.
But with external factors like location, skill sets, and the experience level of a real estate virtual assistant, establishing the best virtual assistance rate or salary range can be tricky. Don’t worry, this article includes the average salary ranges of a Filipino VA, so you can create an appropriate hiring budget for your real estate business.
Is an outsourced real estate virtual assistant better than an in-house assistant? While people think the former is better due to reduced costs, there’s no clear-cut answer to this question because your decision to outsource or hire in-house depends on your business needs. Below, let’s tackle the pros and cons of each one.
Every day, you meet and talk with your in-house executive assistant in the office. Because of your assistant’s proximity, monitoring their productivity levels and performance becomes easier.
Face-to-face contact also fosters a better sense of collaboration between real estate professionals and in-house assistants. Plus, in-house employees can easily adapt to your workplace culture. Training and providing feedback is much easier, as well.
Modern workplaces are equipped with advanced communication tools. But — as mentioned earlier — the beauty of in-house hiring lies in face-to-face interactions. This allows real estate professionals to brainstorm and work with their assistants without delays, technical difficulties, or communication lapses.
Offices implement strong security measures to preserve the confidentiality of sensitive data. With such measures, the chances of data leaks and privacy breaches happening are slim.
While in-house assistants are an investment, they are expensive. As a real estate agent, you cover not only their monthly salaries. You also shoulder the cost of additional office spaces and equipment, training, and employee benefits. For small real estate business owners or real agents looking to cut costs, in-house hiring is a risky investment.
With in-house assistants, scaling your business according to demand is difficult without making significant adjustments to your internal team. In case of skill shortages in your real estate business, you may need to bring in new external hires — which costs money.
Most virtual assistants are independent contractors or freelancers engaged in remote work. Because outsourced virtual assistants don’t come with the near-permanent tenure of in-house employees, real estate professionals can easily hire virtual assistants for real estate during demanding workload periods or peak seasons.
A virtual assistant works in the comfort of their home, meaning they already have the necessary equipment to do their job. For real estate professionals, this is a blessing since they don’t have to invest in office spaces, equipment, and employee benefits.
With the global demand for virtual assistant services and the ubiquity of virtual assistants, real estate agents can access a vast pool of talent at their fingertips. If they, for example, hire a Filipino virtual assistant, real estate professionals can enjoy an all-in-one package that promises cost-effective virtual assistant services, high English proficiency, and cultural compatibility.
An in-house administrative assistant requires training to keep up with market demands. Real estate agents can save money by hiring a specialized Filipino virtual assistant for real estate. Virtual assistants with specialized skills don’t need training, so they can jump right into their job and complete tasks with minimal supervision. Plus, they bring in industry insights that can change the trajectory of your real estate business.
Did you know that VAs can succeed without being fluent in English? Some real estate professionals don’t care about their virtual assistant’s English proficiency level. But let’s get one thing straight — English fluency is an edge.
Poor English communication skills increase the likelihood of miscommunication and misunderstandings during meetings or feedback sessions. Fortunately, most Filipino virtual assistants are fluent in English. Thanks to their neutral accent, real estate professionals need not worry about overcoming language barriers.
Real estate agents handle sensitive client information. If confidential data falls into the hands of a hacker or malicious virtual assistant, they can use it to perform fraudulent transactions, breaching customer trust.
Hiring an overseas real estate virtual assistant comes with a higher risk of security and privacy issues. You don’t have much control over how they store and process client data. Outsourcing virtual assistant services to the best BPO companies or property management companies is your best bet, as they employ solid data security measures to safeguard customer information from cybercriminals.
Real estate professionals value real-time communication and collaboration. Hiring a foreign real estate VA can lead to incompatibilities in working hours. If not negotiated or established early on during the hiring process, timezone incompatibilities can cause delays in communication and turnaround times and dips in productivity.
Hence, it’s recommended to hire a real estate virtual assistant who can align their schedule with yours. Outsourcing companies make good choices, too. They provide round-the-clock virtual assistant services that help streamline your daily business operations, ensuring productivity and smooth turnaround times.
Virtual assistance is a lucrative career. However, how much money a virtual assistant earns depends on their location, niche, skills, expertise, and experience level. The Philippines has a lower cost of labor, so the country’s average VA salary is understandably cheaper than in Western countries.
If you’re hiring a virtual assistant from the Philippines, here’s a primer on the average salary ranges according to level of seniority.
An entry-level job implies the virtual assistant has one to two years of work experience. In the Philippines, the average salary of an entry-level Filipino real estate virtual assistant ranges between ₱17,000 ($292) to ₱20,000 ($344) each month — though the numbers can go as high as ₱25,000 ($430) to ₱38,000 ($654) a month, according to Glassdoor. In the United States, entry-level real estate virtual assistants earn a monthly average income of $3,708 (₱215,408) to $4,050 (₱235,276).
Boasting at least three to six years of experience, a mid-level virtual assistant is expected to have a deeper understanding of the real estate industry and a stronger grasp of VA skills. Filipino mid-level real estate VAs earn an average of ₱31,883 ($548) to ₱41,500 ($714) every month. As much as possible, avoid paying ₱20,000 ($344) to a mid-level real estate VA. US real estate VAs, on the other hand, take home $4,916 (₱285,585) to $6,633 (₱385,330) a month.
With more than five to six years of work experience, senior real estate assistants have amassed a wealth of industry knowledge and skills. Senior real estate VAs in the Philippines earn a monthly income of ₱50,475 ($868) to ₱70,000 ($1,204). Meanwhile, US senior real estate VAs receive $6,633 (₱385,330) to $8,116 (₱471,482) — even as high as $9,700 (₱563,502).
It’s important to remember that the above salary ranges are just rough estimates. Before building a salary range, take into account the following factors:
In the virtual assistance industry, success is not determined by college degrees or certifications. Many virtual assistants earn salaries that rival or surpass most professions. Still, you should consider an assistant’s education level when building a pay grade.
A Filipino real estate virtual assistant with a bachelor’s degree in finance, business, or marketing can command a higher monthly pay grade (₱56,175) than a virtual assistant with a high school education (₱28,366).
What will your Filipino real estate do when hired? Complex job responsibilities such as market research and customer relationship management (CRM) involve specialized skills, and therefore, require a higher rate than general virtual assistant tasks.
These are optional. But if you want to give bonuses and incentives, you need to include them in your budget. Examples include:
Where does the 13th-month pay come in? If your real estate business doesn’t operate under Philippine jurisdiction, you’re not legally mandated to pay your Filipino real estate VA with 13th-month pay. In short, it’s optional. However, you may provide 13th-month pay to show your gratitude and appreciation to your Filipino virtual assistant.
The economy also influences salaries. As much as real estate professionals want the best for their virtual assistants, it’s not always possible — especially in times of economic crises.
During the pandemic, for example, the prices of property in the Philippines fell steeply by 10% to 20%. This was heightened by desperate property sellers trying to profit in an unstable market, lack of financial stability, and job loss.
While the country’s real estate industry rose to its former glory, there’s no denying the ripple effect of economic issues and world crises. Both of which contribute to lower salaries, mass layoffs, and downsizing.
While scouting for the right real estate virtual assistants, here are the traits you should look out for when screening or interviewing a candidate:
Positive reviews are a testament to a candidate’s work ethic and the quality of virtual assistant service. Any reviews related to breach of confidentiality, low-quality work, and unprofessional behavior indicate that the real estate VA is unreliable when handling data and completing tasks.
Hiring virtual assistants without reviews is a gamble, though. Of course, it doesn’t mean they make a bad VA. It’s risky on your end, but a thorough screening can help determine if a no-review candidate is the right fit.
Believe it or not, but a Filipino real estate virtual assistant with good boundaries is good for your business. After all, you can’t expect them to work 24/7 for the whole year. If a Filipino VA informs you they’ll be on a five-day vacation, take it as their sign to recharge and spend time with their loved ones. This way, your VA won’t be burned out from their tasks, which helps improve their productivity and mental health.
There are bad apples out there. Keeping an eye on the following red flags helps you make better hiring choices:
Does the Filipino virtual assistant offer subpar virtual assistant services at a high price tag? As a real estate business owner, that’s a no-go. Read your candidate’s review and check their portfolio — especially if they specialize in real estate graphic design or content creation — to ensure the quality of their services matches their rate.
Virtual assistants with dirt-cheap prices are questionable. Whether they’re not good at their job or are trying to attract clients, it’s best to approach them with caution.
The real estate industry is complex, but it doesn’t mean a candidate has to be a complete expert. A Filipino virtual assistant with poor industry knowledge means they can’t provide deep insights or make sound business decisions. Before hiring a Filipino real estate VA, consider quizzing them on industry-specific tidbits to gauge their familiarity with real estate.
We hope our salary guide for real estate VAs has helped you charge better rates and manage your budget expectations. If you’re at a loss for where to find the right virtual assistant, choose KDCI Outsourcing.
Headquartered in the Philippines, KDCI Outsourcing provides state-of-the-art outsourcing services with the goal of driving success, cost-effectiveness, and streamlined operations to its foreign clients — which include Cedar Management Group, Spreetail, and Softonic.
Powered by advanced technologies and backed by a team of real estate professionals, the company’s real estate services promise security, optimization, and real-time support for your business.
Ready to outsource real estate services? Leave it to KDCI Outsourcing. Contact us now!
Property management services are a type of service that involves overseeing the day-to-day care of properties. It involves everything from tenant customer support and maintenance coordination to lease management and accounting.
When it comes to owning properties, property management is important because you want to maximize the potential of your properties while minimizing your resources and effort, allowing you to get the best return on investment (ROI).
Aside from this, a well-kept property also helps you stay on top of the legal requirements of property management.
Although you can manage your properties yourself, there are limitations to what you can do. Meanwhile, when your property management is left in the expert hands of property management companies or BPOs with property management outsourcing services, they can streamline the process, leading to many benefits such as cost reduction, process improvement, scalability, and more!
The Philippine business process outsourcing industry generated a revenue of $38 billion as of 2024 and will rise 9.4% each year between 2023 and 2030. With property management services becoming increasingly in demand due to the country’s lower cost of labor, this benefit helps property owners and homeowners associations (HOAs) save money on property management.
Another reason why US property management agencies outsource to the Philippines is because of their large pool of English-proficient college graduates. When outsourcing property management functions to the Philippines, companies can access the country’s skilled workforce, ensuring excellent collaboration and high-quality services.
With the help of the country’s outsourced property management services, companies can appropriately scale their property management. Because the Philippines is one of the leading markets in business process outsourcing, outsourcing agencies receive government support that ensures service quality while providing flexible engagement models to clients. This allows them to scale their operations as needed, adapting to business and market conditions.
Property management companies today are evolving beyond traditional operations, especially as every property manager works closely with property managers and real estate stakeholders such as a construction company or developers like federal land to maintain and enhance property value. To stay competitive, many are investing in digital marketing strategies to attract clients, showcase listings, and build a strong online presence, making it easier to connect with both property owners and tenants.
Outsourcing to the Philippines starts with identifying the right property management agency that can meet your requirements. To help with that, we’ve listed the top 10 property management agencies in the Philippines.
KDCI Outsourcing is a leading global business process outsourcing company in the Philippines known for its efficient property management solutions. It offers reliable property management services such as tenant management, maintenance coordination, financial reporting, and lease administration, leveraging advanced technology for seamless operations. KDCI Outsourcing primarily serves property owners, real estate investors, and property management companies in the United States, UK, and Australia seeking cost-effective and reliable property management.
Located in Bonifacio Global City, Taguig, Philproperty Expert is a leading real estate service provider in the Philippines specializing in comprehensive property management. This real estate company offers end-to-end services for property management, including maintenance, tenant relations, lease management, and financial reporting, ensuring high property value and tenant satisfaction. Their target market includes individual property owners and property developers.
Kondo Ko is a specialized property management company focused on condominium properties in the Philippines. They provide personalized and reliable property management services, such as tenant screening, rent collection, property maintenance, and condominium association management. Kondo Ko’s target clients are condominium owners, homeowners' associations, and developers seeking dedicated management services.
Colliers is a global real estate services company with a significant presence in the Philippines. It offers a wide range of property management services, such as asset and facilities management, financial services, and advisory services — all enhanced by advanced technology and data analytics. This property management company caters to commercial property owners, institutional investors, and large real estate developers.
CBRE Philippines, a part of the largest commercial real estate services firm in the globe, provides full-spectrum property management services. Their offerings include facilities management, financial management, portfolio optimization, and tenant representation, focusing on maximizing property value and operational efficiency. Their clients are large-scale commercial property owners, multinational corporations, and institutional investors.
Acropro PH is a dynamic property management company recognized for its innovative solutions and client-centric approach. They offer property maintenance and inspection, renovation services, and financial reporting, emphasizing transparency and efficiency. Acropro PH serves residential property owners, small and medium-sized investors, and developers.
Santos Knight Frank is a premier real estate consultancy in the Philippines offering integrated property management services. Headquartered in Makati City and Cebu City, the services of this real estate company cover facilities management, lease management, and financial services — all tailored to enhance property performance and tenant satisfaction. They cater to commercial property owners, institutional investors, and high-net-worth individuals.
Bed&Go is a Philippine-based Japanese real estate company specializing in end-to-end management services including guest services, buy and sell, and property management. Placing a high value on professionalism, hospitality, and warmth, Bed&Go’s real estate services promise a hassle-free experience for owners and a memorable stay for guests.
CPMG Inc. (Consolidated Property Management Group Inc.) offers comprehensive property management services in the Philippines. They provide tenant management, property maintenance, financial management, and lease administration — focusing on maximizing property value and tenant satisfaction. Their clients are residential property owners, small to medium-sized investors, and condominium associations.
Located in Bonifacio Global City, KMC Savills is one of the leading property management companies in the Philippines that provides holistic property management solutions. Their services include facilities management, tenant relations, financial services, and asset management — utilizing extensive market knowledge and advanced technology. This real estate company serves commercial property owners, institutional investors, and multinational corporations.
Finding someone you can trust to oversee the care and upkeep of your property can be incredibly challenging, especially with hundreds of property management agencies in the Philippines.
At KDCI Outsourcing, we take the guesswork to outsource property management. Tell us your requirements, and we’ll build you a custom offshore team of property management specialists who can manage your property remotely for you.
Interested in property management outsourcing? Contact us today!
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Working in the real estate industry is no easy feat. As a real estate agent or business owner, you’re a multitasker. You factor in economic changes, market supply and demand, and compliance policies while taking care of the administrative side of your business. Realistically speaking, keeping up with everything is not always possible.
Thankfully, the growing demand for virtual assistant services and a real estate virtual assistant (VA) means having an extra pair of hands. A real estate VA is akin to an administrative assistant or a right-hand man. Their job responsibilities encompass not only the usual customer or administrative support but also content creation and marketing. Below, we’ll delve deeper into the many hats of a real estate virtual assistant.
While virtual assistants are often perceived as all-rounders, some assistants specialize in a particular task. Before hiring virtual assistants for your real estate business, here are the most common virtual assistant services you can outsource, divided by job category.
Administrative tasks are what keep daily business operations going. In the standard workplace, they’re performed by executive assistants. Common administrative support tasks include data entry, appointment setting, and many more. Let’s tackle them below:
Though tedious, data entry is one of the most important administrative tasks. Virtual assistants organize, input, cross-check, and update customer data. They also process contracts and legal documents as well as track sales and transaction records.
Organizational skills, accuracy, and proficiency in customer relationship management (CRM) systems are essential for this role. By delegating data entry to a real estate virtual assistant, inaccurate client information and outdated transaction records are the least of your worries.
From high-value tasks to appointments, real estate agents are always drowning in workload. A virtual assistant responsible for calendar management helps real estate professionals organize their day-to-day tasks and meetings according to urgency.
Beyond setting dates for day-offs, virtual assistants also assist in booking flights, listing the agenda for an upcoming meeting, creating a to-do list, and many more. By hiring a virtual assistant with calendar management skills, you can enjoy a year’s worth of increased productivity and efficiency.
Appointment setting and calendar management have overlapping roles. However, as the name implies, the latter mainly centers on scheduling agent-client meetings and ensuring all involved parties come prepared with all the necessary paperwork. Additionally, real estate VAs generate leads for potential clients, vet clients, and initiate follow-ups post-appointment.
Knowing a foreign language is also an advantage. This way, your virtual real estate assistant can assist non-English-speaking clients with their property needs without language and cultural barriers. This improves client relations and boosts satisfaction, allowing you to cater to customers from different cultural backgrounds.
Virtual assistants are equipped with basic bookkeeping skills. They monitor your expenses, process payments, send invoices, and create financial reports and statements. While you don’t necessarily need a full-fledged accountant for this role, your real estate VA must exhibit keen organizational and mathematical skills and mastery of accounting programs. Because this role involves sensitive financial details, your virtual assistant must practice data security and privacy.
Content creation and marketing go hand in hand. Content creation refers to the production of visual or written content for clients. While creativity is involved, it is also one of the most mentally taxing and time-consuming tasks.
On the other hand, marketing encompasses tasks that involve the promotion and selling of products — more like properties. Below are content creation and marketing tasks you can outsource to your VA.
No real estate business is complete without eye-catching visual designs. Unfortunately, not all realtors are skilled in the visual arts. The solution? A real estate virtual assistant with graphic design skills.
In this role, your real estate VA can create marketing materials, social media graphics, brochures, and infographics to present property information in a visually engaging manner. They incorporate your brand’s signature elements into every design to maintain visual consistency.
A real estate VA who excels in graphic design can also retouch your property photos, so your listing can attract more potential clients.
Writing is everywhere, even in the real estate sector. While copywriting and content writing are used interchangeably, there’s a difference between the two. Copywriting induces emotion and pushes the reader to take action — such as buying a product — whereas content writing informs the reader on a particular topic.
A real estate VA with copywriting skills can craft snappy marketing copy that convinces why your clients need to buy your property or home. To achieve this, a copywriter approaches the copy with the client in mind, sprinkling descriptive, enticing words and crafting a thought-provoking narrative about the property. When written well, potential clients can click on your listing and reach out to you — the real estate agent.
A real estate content writer can create engaging blog articles about anything and everything real estate — whether it’s buying your first home or determining property value. Content writers research keywords for search engine optimization (SEO) and understand search intent.
Because they write for readers and search engines, their articles must be well-researched and SEO-friendly. This way, the articles will rank at the top of the search results — potentially attracting new clients.
For a potential buyer, photos and descriptions are not enough. A beautifully edited video can amaze even the most reluctant buyers. A real estate VA who excels in video editing knows what audio to embed and when to use text overlays, visual effects, and transitions.
Through meticulous editing, your remote worker can showcase your property in ways that compel potential clients to make a purchase.
Market research delves deeper into the complexities of the real estate industry to ensure the success and viability of your real estate business. Market researchers analyze supply-demand trends, monitor housing markets, compare property prices, conduct a SWOT analysis, and formulate data-driven action plans.
A real estate VA with market research experience has an in-depth understanding of the real estate sector and marketing research methods. Presentation skills and a degree in finance, accounting, or a related field are an advantage, too.
Content is everything, and word of mouth only does so much if real estate realtors want to succeed in the industry. With the help of a virtual real estate assistant, your real estate business can generate new leads. Virtual assistants can help you create a detailed buyer persona and identify your target market.
This way, your writers and graphic designers know the type of content they can produce on your website. There’s SEO involved, too. Your real estate VA can assist writers in keyword research to drive traffic and improve search ranking. They can also work with graphic designers to produce fresh visual content.
Taking advantage of social media platforms is a plus, as they serve as avenues for uploading and promoting content — drawing in potential clients and keeping existing followers engaged.
Email may be an old-school communication method, but email marketing has elevated its role to new heights. With email marketing, your virtual real estate assistant can compose newsletters informing a potential buyer about property leases or property purchasing. In addition to email composition, your remote worker can organize clients’ emails according to preferences or anything they deem fit.
Virtual assistants can create targeted emails and provide tailored recommendations for a more personalized experience, which helps build strong client relationships. Another responsibility of your real estate VA is monitoring the performance of your business’s email campaigns.
This can be gleaned from conversion rates and other key metrics, helping real estate professionals and virtual assistants identify points for improvement.
Customer support is the provision of assistance to clients. Real estate businesses invest in customer service to boost customer retention and satisfaction. Check out how a real estate virtual assistant can take care of your business’s customer support:
Whether through phone calls, email, or live chat, customer care is the backbone of your real estate business. Real estate VAs with customer service experience are, first and foremost, customer-oriented. They understand the importance of building a professional rapport with clients and other realtors.
Beyond helping clients with real estate-related inquiries, virtual assistants must understand customers’ needs and resolve issues. To provide faster customer service, virtual assistants create templates for common inquiries and pre-made responses. While speed is important, clients feel more seen and understood when responses are empathic and personalized.
Cold calling may be intrusive or unnecessary. But when done right, it can benefit your real estate business. A real estate virtual assistant who knows the cold-calling game will establish feasible goals for the call and prepare a script to guide them throughout the correspondence. Moreover, they’re not afraid of making offers and providing a strong value proposition. Real estate VAs also honor their promises, following up on buyers when necessary.
Since cold calls are often seen as scams, virtual assistants add a personal touch through extensive background research of their potential client. This way, your real estate VA can start on the right foot without sounding like a scammer. Respect, active listening, and professionalism are must-have traits, as a potential client may reject your VA’s offer.
Real estate support covers all day-to-day real estate tasks. Below are three examples of these tasks:
Property creation and management take a mental toll on real estate professionals who are already overwhelmed with work. That’s why such tasks are delegated to real estate virtual assistants.
They create property listings containing snappy headlines, high-quality property photos, and descriptive property information. This role involves a bit of writing, as virtual assistants need to choose words that accurately describe a property’s features without embellishment.
Real estate VAs can also include nearby local attractions — natural or otherwise — and provide an overview of the neighborhood, giving clients a sneak peek of what life will be like after purchasing your property.
Attention to detail is important here. Hence, virtual assistants must double-check not only the grammar and word choices, but also the price, property size, and other key information. Completed property listings are then uploaded on social media and real estate websites like Realtor.com
The real estate industry is volatile. That’s why property management is essential for any real estate business. For real estate VAs, this means updating prices and information to ensure the property’s relevance and visibility on websites and social media. Aside from that, virtual assistants answer customer queries and create performance reports of all property listings.
In the real estate sector, there’s beauty in research — even if it’s tedious. In this role, virtual assistants identify market trends and opportunities as well as find new leads and properties from different neighborhoods. All research findings are then collated into a report for your real estate VA to send to potential leads. Thanks to property research, your real estate business becomes ahead of the curve.
A real estate virtual assistant is the closest you can get to a superhero. Skilled and customer-centric, they do everything they can to drive profit and convert customers for you. When hiring a real estate VA, be specific with your requirements. Do you prefer VAs with good research skills and finance degrees? Or do you like those with general VA skills and a few years of real estate experience?
There’s no right or wrong answer here, as everything depends on what your real estate business needs now. Unfortunately, finding the ideal real estate virtual assistant is challenging. If you don’t like investing time in screening and interviewing candidates, you can outsource virtual assistant services to top property management agencies or BPO companies.
KDCI Outsourcing is your best choice. As one of the best BPO companies with a solid reputation in the industry, we help real estate business owners achieve operational efficiency at lower costs through outsourcing, building them a team of real estate professionals who specialize in a particular role.
Want to give outsourcing a try? Contact us, and we’ll tailor our outsourcing efforts for your business needs!
What started out as a few agents, has grown into an invaluable partnership with KDCI. With more than 40 team members, we are lucky enough to count as part of our Cedar Family. Thank you so much KDCI for making our Company better!
We have found KDCI to be a consistently reliable partner, always willing to ‘go the extra mile’ to ensure our valued customers receive the best possible service.
KDCI plays a very important role in our catalog and content operations. They are responsive, kind, and always willing to help us as much as possible. We have been working together for more than 4 years, and we hope our partnership will be even more fruitful in the future.
Having collaborated with KDCI.co for our creative needs, I can confidently attest to their unparalleled expertise and dedication. Their team consistently delivered innovative solutions that not only met, but often exceeded our expectations. Their professionalism and attention to detail are commendable.
KDCI were able to grow with us with any future requirements. We have a lot to do when it comes to our business, and everytime we come back, they're right there with us and able to deliver.
KDCI's team has been instrumental in helping us not only modernize our platforms but also increase the experiences for the customer, and to deliver on the tsunami of content that came their way.
We had a lot of difficulty finding qualified talent in the United States. Honestly, I don't think we had thought about outsourcing at all as a potential option, but we were very open to it once we heard about it. We love our KDCI team. They're just like a regular part of our team, it's just that they're thousands of miles away.
It's been five years since we started working with KDCI, and it just keeps getting better and better. We've grown together and achieved a lot of shared success. Overall, they're incredibly professional yet fun to work with. We are incredibly happy to have found them.
We're so glad we partnered with KDCI to develop a unique platform that delivers personalized customer experiences without compromising functionality or security. It was an amazing experience, I won't hesitate to start another project with them again.
